Sales is 2 stars while service is about 5 stars. So there's a good middle. My story was too long to post on here but if you buy a pre-owned vehicle make sure they do a full check of the entire vehicle (or at least the basics: fluid levels, batteries, etc.) because it wasn't done for me and I was stuck in a pickle. Review update: The GM reached out to me to try to make up for my first horrible visit. He put me at ease and I look forward to working with this service shop again. read more

I had taken my vehicle in for a bad smell/ oil leak. I did make an appointment, and it was on a Wednesday at 10am. Didn't hear anything after a few text, and haven't had a response. And no car for work. On that Monday, they said they are now working on it. I didn't get my car back until next Wednesday at 11 am with that same smell. They said it would go away. We'll shortly the leak, and the smell came back. They stated a new diagnosis would have to be done $$$$. I also informed Thru Ford feedback.... heard nothing. I'm disabled with a limited income. It got so bad that everywhere I parked, an oil spot appeared. I finally got a person who works on cars and brought alone a 2nd, both just to look at it..... and was told whoever put the oil pan in stripped the screws. Which now made it very difficult to get off. Even the gas gauge doesn't work after their repair. I'm just stuck. Shame on Ford. I figured at least they would have said we are sorry. Please bring it back, and we will look at it to verify it was our fault. I guess that doesn't happen anymore. So disappointing. read more

Gerry Knapp and the rest of the Capitol Ford team were extremely helpful, professional, informative, transparent, accommodating, and efficient throughout my new truck purchase. No high pressure here - just information and the genuine desire to meet my needs. I recommend them without reservation. read more

I have been buying Ford trucks since 1984 . The latest is a 2018 F150 with the extended warranty and service . Capital Ford service is the worst I've ever seen. I called and made the appointment on Monday to drop my truck off on Thursday. When I arrived I had to wait almost 1 hour in line to start the paper work. The service advisor said my truck would be ready at 3:00, the later said we need more time and that it would be ready after 4:00 (oil change and tire rotation). At 4:50 I stopped by to pick up my truck, and found out they did not start working on it until 5:00. I talked to the service manager and the only thing I could get out of him was 1. covid-19 was the reason (I am tired of people using the pandemic as an excuse for shitty service). 2. He keep asking me " what do you want me to do about it". Before you even think about taking your vehicle here READ the one star reviews as there is the same message in all of them. If they are in fact understaffed then they should not schedule so many appointments, and also keep the customer updated about the progress of the vehicle service. Zero customer service, they don't care. read more

UPDATED REVIEW: Buying my car was easy and seamless but apparently that ends there. After buying my car in late January (pre covid) I had realized I have never received my proper registration and tags for my car. After thinking this was due to t corona virus with the DMV being exponentially backed up and closed for some time, I put an inquiry for the DMV to tell me more about this, and after a couple months of waiting, they notified me that the dealership never completed the transfer correctly in the first place. After contacting the dealership and not receiving any callbacks until I essentially had to check up on them every couple hours, the issue is still not resolved. If you want to buy your car with a completely disorganized dealership, go ahead. I still have not received any update on my registration after days of calling. I guess they only want to help you out or give you service BEFORE you hand in your hard earned cash. If you need anything afterwards (even if it was their fault to begin with), forget about it! UPDATE: After posting this negative review and communicating with Stephanie, she kept her word and provided all that we needed to get this issue resolved. She was the only person I talked to that caused any momentum and kept her word. I suggest if you need to get anything done, talk to her as she is the only one that will provide results. read more

Went in to look at getting a new car and the service was amazing. Talked to Jesse who set me up with Martin, and they were super professional and listened to my preferences. Rachel and her team helped me get the best price I could and went above and beyond. The entire team there made my experience there super pleasant and I recommend them to anyone looking for a car read more

Ryan, Gerry, and Joe from Capitol Ford were great help in assisting me with the process to purchase by Ford upon the lease ending. Ryan found me a great rate, Joe was very helpful in explaining the buying process to myself, a first time buyer, and Gerry drove all the way up to the peninsula to accomodate my request to not have to drive down to SJ to sign paperwork. All in all it was a seamless process led by a helpful group. Thx Cap Ford ! -Morgan read more

When is Yelp going to start with the - system these people are a bunch of thieves, clowns, the worse of the absolute worse both in sales and vehicle maintenance. They are definitely worse on the later, long story short brought my truck in for a second inspection after the first the ripped me off with $150 for a vehicle scan. Transmission issues arose again brought it in, 3 weeks later I called them to let them know I will pick it up and all of a sudden when I'm doing so they told me it magically appeared with the diagnostic technician and they will charge me for that fee, an f-ing joke who tf these ppl think we are?? And all of a sudden when I went to talk to the guy that originally helped me I think his name is J (who tf he think he is to only use one letter on his name) but anyway this clown wanted me to wait because he was with a "customer" I come out to talk to him and he goes you have to wait I'm not going to step all over him to help you WTF!!!!!!! Anyway if you are from the area avoid this pigsty of a dealership at all cost!!!! read more

Bought a 2018 Ford Explorer Platinum and had services performed by their service department. I took around 1 month to get my SUV back. I was unable to get any response for 2 weeks both calling and emailing. Oil change was preformed recently and it was discovered they left off a lower vent/shield to protect the a/c compressor and vent feeds the turbos cold air to stay cool. In the engine bay they left a part off when reinstalling and decided to just lay the missing part loosely above the install area. The sales team is great but their service department is not. They knowingly gave me my vehicle with at least one missing part and poor workmanship. read more

Writing to recommend Cody Elemen, of the Capitol Ford DGDG sales team. I contacted 10 different Bay Area dealerships looking to place an order for specific Ford vehicle configuration. Most dealerships claimed they had exactly what I was seeking in stock (they didn't, there wasn't one like this anywhere in the nation). A few dealerships responded with proposals, including the local Costco affiliated dealer, but all were well above Dealer Invoice. Cody was the only sales rep who worked hard to meet my needs. His price was the best of the lot, and his demeanor throughout the experience was well above par. It took awhile to get the vehicle built to my specs due to the new model year rollout. During this entire time Cody kept me informed, responded quickly to any questions, and even went out of his way to make a configuration change after the order had already been placed. The entire time Cody was quite personable and courteous. I highly recommend that you give Cody an opportunity to win your Ford business! The entire team at Capitol Ford, a DGDG dealership, were professional and courteous in prepping my vehicle and handling the paperwork. Nothing pushy or deceptive at all. I will definitely give Cody and Capitol Ford a shot at my future Ford needs! read more

I had recently came in to purchase a 2022 Ford Bronco Badlands edition. Dale was the gentleman that had helped me throughout the entire process. He was nothing shy of polite and very helpful. I originally inquired about the Ford Bronco back in early March, rough estimate, and Dale made it a point to keep in contact with me whenever an opportunity had come up. Some dealers say they will keep you in the loop, but Dale truly embodied this. I even came in a day earlier unannounced and Dale took the time out of his day to show me the inventory. If I had the money to buy another Bronco, I would look for this guy right away! Overall it was a very pleasant experience as a first time buyer. read more

My wife and I had a nice experience at Capitol Ford. We bought used CMax that we are extremely happy with. We dealt with Martin Cuevas, who went the extra mile for us. Martin patiently answered all of our questions and stayed late and made sure the car was in perfect condition for us. We didn't have to negotiate at all because honestly the car was priced well. I would definitely recommend Capital Ford and Martin. read more

GM handled everything for me when sales staff basically ignored my requests. Shouldn't take 30days after sale to get 2nd key when they had them in stock. Service coordinator handled everything great and happy result. read more

Mike was awesome. Very pleasant, took care of my Baby car. Did what was asked of him. He took care of a mark that was on my car, no questions asked, without messing up the paint. That was awesome as well. I don't normally take my cars to dealerships to service my cars, but I did this time because this is my last car. So I do recommend taking your car there. They were all awesome. This Ford dealership is the best in the San Jose area I think. And A special thanks to the sales manager Jesse for the help as well. read more

We had an excellent purchase experience at Capitol Ford. Robert Green and Joseph Davis were great partners through our buying process. We got our hands on an extremely rare Bronco while still in transit and both gentlemen kept us updated until the vehicle was ready for pick up. They stayed late to make sure everything was perfect. Thank you! read more

Capitol Ford is a great place to buy a car. We bought one there this month. The sales people, Jesse, Joe and Howard were so helpful and informative that we would definitely come back. read more

This is a near copy of my review on Google. Just so it's not logged as spam. They will scam you out of whatever they can, even a $200 key. They get one extra star out of fairness due to my own complicity in this issue, but the short story is I bought a F150 from them in August of 2017, and they had lost one of the keys to my new truck (14 miles on the odometer). They assured me they were ordering a new key for me and would call me when it comes in, but that was a bold faced lie. I even asked about the key while signing the papers for the loan about what else they owed me, and Willie (the manager) assured me they were getting me the key (and I was fooled). My main problem is they had no issue getting a hold of me when they needed follow up information on my old loan being paid off by insurance, but never followed up about the key. It wasn't my responsibility to order it and get a hold of me, but they dropped the ball and have now basically said it's my fault. Shortly after I had gotten the truck I began working out of the area so wasn't able to return for a few months, so this is where I'm giving them a 2nd star out of some fairness to them. By the time I returned to the dealership (I don't live in San Jose either so this is a drive out of my way), Willie no longer worked there, the salesman who had worked with me wasn't in, and even though I could show them emails following up about the key, the manager said too bad, it's not in your contract, we owe you nothing. We'll sell you a key though. I obviously walked out infuriated. My new truck still only has one key, and the giant rip off that is car keys has prevented me from buying another. I am writing this still months later after I went in, but this is a warning for everyone buying a car here: Get everything they owe you written down!!!!! They will rip you off if you don't, but I should have known that given how car dealerships operate. read more

Capital Ford. I know how it is to trust a salesperson believe me I've dealt with a lot of them but none of them stand out like Peter arriaga did. It's extremely rare to see sales people go out of their way to make you feel part of their family let alone getting you from your home to their dealership on their dime. That's action speaks for itself. my wife and I don't like to spend more than 30 45 minutes in a dealership from start to finish that usually doesn't happened. This particular event happened and it literally took 45 minutes from them picking us up from our home to the dealership, and out in 45 minutes. If you're shopping for a new Ford I totally suggest calling and asking for Peter. In conjunction with Stephen the GSM will basically take care of you. I don't normally do reviews because they don't really stand out .These two gentleman stand out volumes to my wife and I . Thank You Peter and Stephen read more

I have never experienced customer service like theirs before. I bought a ford mustang through capitol Chevrolet, which came with warranty to the capitol ford dealership. I have called this dealership well over 30 times over the span of 3 weeks and I kid you not, I was only able to get through and speak to someone ONCE! It is absolutely ridiculous. I do not recommend bringing your business to this dealership and if it is absolutely necessary to purchase a car here, make sure you are getting a warranty that is valid at ANY Ford dealership as it will take months to even get a hold of someone here , let alone the repair time. read more

Called this place for a used car they posted online at 5.00pm on Monday, they (Sales guy - Erik Seivers) said it's still available. I took 45 mins drive there to see this car and when I got here at 5.45pm, another sales guy (Stephen Minchell) said the car was already sold in the morning. You know what kind of business they are doing. Their own people don't know their inventory. Edit: I am writing this edit after their comment on my review. I called capitol ford again the same night to talk to Erik to see why he made me drive all the way there. Stephen Minchell talked to me again on phone and not remembering I was just there he said that the particular vehicle was sold over the weekend (I went there on Monday) and he said he didn't know why Erik made me drive there. So that was the different story from what they told me earlier. And now the following comment by GM Scott Pettitt is giving me 3rd reason (or excuse) that it was because someone went home to get down payment. It looks like they can't keep their story straight. read more

We just purchased a used Toyota Highlander from Capitol Ford DGDG. The purchase was smooth and easy. The car was in perfect condition and at a reasonable price. Rick, the sales person, made us feel comfortable and at ease, making the purchase stress free. He is very customer oriented. Thank you Rick. We love our car. read more

We all know that searching for a car is not an easy task. You have everything from finding the right car to dodging pushy salesman. I have to say that if you want to have the best car shopping experience you will ever have, go and see Howard at Capitol Ford in San Jose, Ca. He is personable, knowledgeable, professional, a pleasure to be around, offers fabulous options and lets you decide if the car he is showing you is a right fit for you. My wife and I are very particular when it comes to a large purchase and we appreciated the patience and guidance that Howard offered. Howard's manager's Stephen and Jorge, and Joseph in the contract department rounded out the day to complete the purchase and were very helpful in the process. We love our Ford Explorer and are happy that we found what we were looking for at the price we could afford. We will certainly refer all of our friends and family to Howard and his team for future car purchases. Thank you! Howard read more

Capitol Ford - Our Beautiful Ford Explorer! - Car Dealers Near Me - San Jose, California

I was hesitant to buy on the spot, but meeting Josh in sales made it easy. A masculant gentle man of his word. The new Ecosport is amazing and without FordPass id be lost! Love it and keep up the hard honest work. read more

Just bought my 2020 ford explorer ST from Chris Stannard and Jesse Sanchez. They went above and beyond, giving me a great deal and also delivered the explorer to me as well! Definitely recommend to anyone when needs a new car to go see Chris and Jesse! read more

I had an excellent experience buying a Mach E from David C, Steven M, and the rest of the team. The Mach E comes with a number of EV rebates and the process of applying them was seamless and quick responses to all of my queries. read more

I had a great experience with the staff at Capitol Ford! It is a low pressure environment with a professional, well informed team. My sales person, Robert Green was knowledgeable and friendly. The Sales Mgr., Jesse Sanchez was also very helpful with the trade-in, and negotiations for the sale. I would recommend this team without hesitation. read more

I would like to say tank up to great people of Capitol ford , especially to the great customer service from Christopher lannard I would recommend him if you want to buy a car or truck in the future I will come back again read more

Excellent experience buying my vehicle here. Honest salesman and management. I had an issue with the vehicle I was going to buy and they were more than accommodating and honest about it. They located me a similar vehicle and adjusted the sales price. Salesman Jorge Velazquez was a hard working and honest guy! Ask for him! read more

Last month I bought a brand new Ford Explorer ST from Capitol Ford! How exciting...Except after getting my brand new car home I realized a few of the features weren't working. The ambient light didn't work as well as the rear heated seats! How annoying. I called the person that sold me the car and was told to bring it in right away and they'd fix it. Since I don't live close I was annoyed but anxious to have my BRAND NEW car fixed. I drove over and was told then I needed an appointment. As you can imagine I was extremely irritated...but I'm a nice person so I made an appointment to bring my car back the following week. My car sat at Capitol ford for almost 3 weeks while they tore apart my NEW car to see why the features weren't working. After almost 3 weeks I was told I could come get my car because they had to order some parts that would take another few weeks to arrive...now I'm extra annoyed. The real icing on the cake is that now when I drive my car all I can hear is this wonderful whistling sound coming form one of the doors they so carefully tore apart. Clearly something isn't sealed right so now I get to live with wind in my ears while the windows are up. Awesome! So now I have more issues than when I originally brought the car in. The BRAND NEW 65k car. You'd think the dealership would go through some checks to make sure all the features work on their vehicles before selling them. You'd also thing the sales department would give a shit that they sold you a car with broken features..and had their service department actually make things worse..but they really don't care. Everyone is pretty weird and rude that works here besides the manager of the service department. He at least understood my frustration with wanting the features to work on my new car. I'm now filing a lemon claim and will never do business with Capitol Ford again. If that doesn't work I'll probably just leave it on the side of the road with the keys in it and hope it gets stollen. read more

Went in to get my locks serviced in May. When they fixed my locks they did something to my electronics and my right blinker and brake light no longer work. When I went in they told me it was my fault and there was nothing they could do because my lights were aftermarket. They still charged me $250 to tell me they won't work on my truck. read more

Today i sent my parents in to Capitol Ford to look for a new suv/truck. Initially they were treated by a greeter which was very courteous, they were then introduced to a man named "cruz" they were treated like second class citizens. He told them that they don't make enough to purchase a vehicle (they wanted to put a good down payment) he was condescending the whole time. This is completely unacceptable!! I sent them in as a friend recommended this dealer, its completely unfortunate that my parents were assisted by this "salesman" as they only speak spanish and he was the only one available. Once my parents inquired about purchasing a vehicle cash he yelled at them "why don't you buy the damn car then?" Horrible horrible service! Will be taking our business elsewhere!!! read more

Took me an hour just to get a live person on the phone for service appointment, and only people in sales will answer the phone. Otherwise, you get transferred to voicemail mail. Such a waste of my time. read more

This review is for the sales department. I sent an inquiry via their website for a Ford Explorer I had picked out. I had a very competitive quote (the best from any Ford dealer for similarly equipped vehicle). Later that day I had a lease quote. I dealt with Ryan Victor - highly recommend him for a hassle-free experience. I made an appointment to come in the next day for a test drive. Went home, talked to my better half to confirm. Called Ryan and I had possession of the car an hour and a half later. Ryan made it a painless experience. Capitol Ford worked around my schedule and I appreciate that. I am hoping the routine maintenance service is equally as admirable.... read more

I saw a used car online I was interested in buying. I called the dealership and was connected to the sales department and spoke to Josh. He was friendly and helpful from the start. He immediately obtained information for me within minutes and sent me photos of the vehicle. He worked with me over the phone to make a deal. Josh was extremely helpful, knowledgeable, and answered my many questions. Josh even delivered the car to my residence after it was purchased. I never had to go into the dealership. Josh was professional and honest. I have purchased a lot of vehicles and Josh made this experience exceptional and I would recommend Capitol Ford and Josh to anyone !! read more

Capitol Ford - Thank You!! - Car Dealers Near Me - San Jose, California

I have nothing good to say about this place. I rode my bike to their dealership last Saturday to check out some new vehicles. I have a few bikes, so I'm looking for something that I can use to bring my bike when I want. I stood around for several minutes looking to get someone's attention. When a salesperson finally came out, I explained to him that I've been researching new cars and I really liked the mustang Mach e's,but that I want to see inside to see if my bike would fit. His first response was "I don't have the key." He told me to just wait for the other car, which I saw had just been taken out on a test drive by other buyers. He seemed lazy and like he didn't care about selling me a car. I told him I'd just go somewhere else, so he reluctantly said he'd look for a key. He came back out and said he couldn't find it but that the other car would be back in about 3 minutes. I knew that wouldn't happen because I just saw it leave. I told him I'd check out the other dealerships nearby and come back. When I came back about 15 minutes later, the guy never came out to help me. A different guy finally came out and I asked him if I could just look inside another mach e. He said he didn't have a key, so he'd have to go look for it. While waiting for that guy, the first guy apparently was leaving or on break, when I heard him yell at me out his car window as he drove away, saying "that car might be open.". Again, how lazy and disinterested could the guy be??? I thought the second guy might actually bring a key out, so I waited for about 20 minutes, but he never came out. I didn't even ask to drive the damn cars. I only wanted to look inside. I guess they don't care about assisting customers or selling cars. Why don't salesmen have keys for the cars they're supposedly trying to sell??? Don't go here. read more

This is an update on my experience at Capitol Ford on January 16th. The next morning I received a call from Chance (service manager) with an apology and a way to make things right. Well, I must say they went above and beyond to rectify the situation and take care of me and my car with excellent service yesterday. I am very grateful to Chance and Tim (service adviser) for the fantastic service. I must also mention my salesperson Jackie whom I bought my car from last April for her continued help with any needs or questions. Thanks for also introducing me to your GM Scott Pettit who is absolutely willing to make things right. Great teamwork. Thanks again. Satisfied customer :) read more

I have leased two cars from Capitol Ford Automall the last three years, and will recommend this dealership for their excellent, no-nonsense service and pleasant experience. The staff is courteous and helpful. We were helped by Martin Cuevas and Donovan Jones for our two purchases and found both of them reasonable in answering our questions about leasing terms and maintenance issues. Importantly, we did not feel pushed into making a decision unlike in other dealerships in typical car salesman fashion. Overall, it has been a satisfying experience. read more

I knew better than to purchase the maintenance contract. I was not told the whole truth. Same as lying but whatever. Beware of the promises. They are car sales people for crying out loud. Not sure what I expected. They have certainly earned that Ugly Title. read more

Had brought a used civic from them. The staff was really helpful in gettine something within my budget. Would definitely recommend

Very dissappointed in the servuce of this dealeeship. I feel I was sold a lemon and they knew it. Not even 3 months of purchase i have already taken in 4 times to fix tires, internal light on dash states on, now break light not working, and air filter not changed ans as of two days agi i need to replace oil....Brian who sols it to me was only trying to meet hia quota and i saw othee sales workers high fiving each other on selling cars. That was disheartning to see because I wanted a safe and reliable car for me and most importantly my 78yr old mother who travels with me a lot. I feel I was scammed out of my hard earned money for a lemon. The sad part I took my car in and didn't get the service instead to be sent to San Leandro since they didn't have the staff. The manager tols me to go to San Leandro since its closer. I made an appointment in san Leandro to be dissappointed with incomplete service. Instead I had to go across the street to Wheelworks for the service and customer service well done! read more