It was my birthday and I was having a craving for a philly cheesesteak for dinner so I went early in the day to get takeout as I was going to have it for dinner that evening. The first photo below shows what it looked like when I picked it up!!! PITIFUL!!! All burnt up and unrecognizable. The second photo is the menu photo of what it is supposed to look like!!! read more

Cheddar's Scratch Kitchen - This is what the philly cheesesteak was supposed to look like! - American Near Me - Jacksonville, Florida

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we went on a field trip here, and 5 kids threw up because of the food.AND we got our food and drink the last minute before we were getting onto the bus to go to school again, some kids didnt even get their food and drink yet. BAD customer service read more

Everyone knows Cheddars is just a glorified Applebees, but here's why I think it's better. Their bar section is huge, but the service in it is incredibly slow. Service most places has been pretty bad post VID and it's kind of the new normal. When the bartender was actually in front of us, it was fine. A bar that doesn't promote patrons to sit at the actual bar rail is a bit wild to me, but I digress. I only came here for the Monte Cristo and for that, it was everything I had wanted. It unlocked a core memory for me from the days of Bennigans. It was sufficient. The price point is decent and you get a lot for the money. Overall it's Cheddars. You know what you're getting yourself in to. Be patient and enjoy an average meal at the Town Center. Hey, had to do a chain! read more

Cheddar's Scratch Kitchen - Monte Cristo - American Near Me - Jacksonville, Florida

Their chicken fried chicken is outstanding along with the sides of mashed potatoes and green beans! My son had their ribs and said they were really good too! The service was a little slow, I believe our waitress had too many tables. read more

It's like a town center (upscale) Applebees, and I don't mean that in a negative manner, but it's just the best way to describe it. After reviewing the menu, it was honestly the croissants that drew us in. I couldn't resist a warm honey butter croissant, and they didn't disappoint. Honestly, it was my fav part of the meal! We ordered the cheese fries as an appetizer, and New Orleans pasta and the ribeye for entrees. The pasta was good, but the shrimp and chicken were kind of over seasoned and extremely salty. The ribeye was good and what you would expect considering the price, but nothing to write home about. Aside from the croissants, I would say the whole experience was mediocre. Service was ok. Food was ok. We were never dissatisfied with anything, but not really impressed either. With so many other options around the area, I would find it hard to say that I would specifically choose to come back, except to maybe pick up some croissants togo. read more

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We did a pickup at Cheddars. The service was great. They brought it to the car promptly. The food was OK. Same dry chicken tenders, the husband enjoyed the pot pie more. They can keep those slimy pretend croissants. They are just a global of dough with watered down honey in a plastic carton they turned to slime. Ugh.​​ read more

Went there on the recommendation of Yelp. Menu sounded decent, and sitting down in AC was needed on a horrid way. The lovely black woman at the front was friendly and quick to set us. But the decision to stop here turned bad after this moment. We were ignored from then on out. No one acknowledged us. No one would make eye contact. After what was maybe 15 min, a waiter tried to bring us food. We explained no one has even acknowledged us. He said, Oh!" And walked away. Again no one came. We walked out and no one stopped us. No one cared. read more

Decent food decent price, but don't forget this is a national chain. I believe it's part of the Darden family. Service was about par for the course. Just a clean busy restaurant. read more

I wasn't Impressed ordered steak tips ...got like 3 small portion of mash potatoes asked for cheese and bacon bits in the mashed potatoes and it came out to the table without it! Felt rushed and waitress forgot Alot ..I honestly could have made it at home .I did like the honey butter Croissants read more

Possibly the worse restaurant we have been to in the Town Center area. The GM is not paying attention to anything much less the business. They serve a croissant drizzled with icing shortly after your arrival. Sorta like bread that other places serve. They were so undercooked and gooey that we had to ask for some that were cooked. They were so bad with little to no golden brown look to them. I don't know if their corporate chef knows what a croissant is. How do you screw up the first impression? The salmon was eatable but it and the rice were soaked in their bourbon sauce. The baby carrots were cold and tasted like they were candied. Gross! The ice tea couldn't be drunk because it tasted as if there was a pound of granulated sugar in each of our glasses. My fries were served cold too and the rice and beans had a dry look to the top of it as though it had sat under a heat lamp in the kitchen for sometime. The ribs were over cooked and had a grey look to the meat. Had a terrible taste. The only thing that we felt was palatable was the broccoli and cheese. The menu selections are right out of the 1980's. Terrible restaurant. read more

Presentation matters and this is how they brought out the cookie skillet ......... Very disappointed read more

Cheddar's Scratch Kitchen - American Near Me - Jacksonville, Florida

This was my first time going to Cheddars to food was ok and the service was fine. I will try the restaurant again.

We came today around 3pm and sat down, the place was pretty empty. The waiter was very nice, his name was CJ. unfortunately when I received my steak it tasted like a bleach/cleaning solution, I had my husband taste it and he totally said it was spoiled meat. Once we cut into it more it smelled sooooo bad. The waiter apologized and had the manager over. She said she checked the temperature for the meats and it was just fine. She offered us another meal on the menu and I said no, just take it off the bill. The rest of the food was edible but didn't taste great (thankfully not spoiled) Just kind of unfortunate since this is my second time here and meeting the manager made it seem like she didn't believe us regarding the steak. I paid and left and definitely not coming back. read more

I had not been to a Cheddars in a few years and went today in Town Center. We were sat by a very pleasant hostess in the bar area at a booth. Our server was attentive and took care of us. She had several tables in the bar area and seemed to take care of everyone. She was very nice and efficient. She immediately brought us some delicious crescent rolls and took our order. I had the grilled whitefish lunch special and my daughter had the Buffalo chicken wrappers. My fish was grilled to perfection and my broccoli was steamed deliciously and was seasoned great. My daughter's chicken wrap was as good as she remembered. In the past, I might have rated Cheddars a 2-3 star where I am from. However, this was my first time eating at the Jacksonville Town Center Cheddars and it was a 5 star for lunch today! We had a very nice lunch here. read more

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Cheddar's for lunch. We have a credit card that gives gift cards at restaurants- so had one for Cheddar's. Moved to FL from TX where Cheddar's started so very familiar with this restaurant. Over the years have seen the menu change and with supply chain issues seen some of the portions sizes shrink a bit. I had their blackened white fish served over rice. For sides - coleslaw and broccoli cheese casserole. Everything was excellent. Food perfectly prepared- came out really hot (yep like it should be). Great experience- good food - good prices (even better with that gift card) - clean restaurant and bathroom- great service (Melissa was great) plenty of parking. It's a 5! read more

Cheddar's Scratch Kitchen - Blackened white fish - yummy - American Near Me - Jacksonville, Florida

After about a year, tonight we went to Cheddar's and had a great meal! The bone-in ribeye was delicious and perfectly cooked. The broccoli cheddar casserole was great too. We also had half a rack of ribs added for $10 and they were delicious. Our friend had a full rack of ribs and he was very satisfied. The chocolate cake was humongous and very rich and the ice cream was high quality and flavorful as well. Overall it was a great meal! The service was excellent and the place was spotless. Well done everyone at Cheddars Jacksonville. read more

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We got to the restaurant kind of late because they were about to close in an hour and some change. The service was ok but I feel like the waitress could have done more but I get we did go kind of late. The food however was really good. The place itself was really nice and I like how everything was decorated. read more

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I decided to redo my review on cheddar last time I gave them a 4/5 stars but after yesterday it should definitely be a 3/5. Came to cheddars for dinner cause my fiancé love the carrot cake they have so we went there for dinner. We arrived around 8:20pm got sat pretty quickly. Absolutely no wait time there then it took about 20-25 mins almost 30 mins to have someone even acknowledge us and get our drinks. The section we were in wasn't in busy at all that's the weird part to me how is that side pretty much empty with just 2 other tables have a 30 mins slot for the waitress to come to the table and get our drink order. By the time we got waited by our waitress, we already knew what we wanted cause if we do an appetizer how long will it take for our waitress to come back to grab our order. We order the chicken Caesar pasta salad, baked potato soup, 8oz sirloin with battered shrimp. When our food arrived we were a bit confuse on what happen to the soup thought okay maybe they're still working on it, almost finish the meal when our waitress stopped by and check how we're doing that's when we asked for the soup, she went back there and check on it which when she came back to our table inform us that the kitchen forgot to inform they weren't doing soup today which is kinda bull to me as why have it on the menu if you are gonna do it on specific days. We got our carrot cake like 15-20 mins after we order it the receipt said two spoon should have came with the carrot cake but we didn't get any of that our waitress gave us take out spoon. As well when we wanted a to go box for our carrot cake we waited 15mins for our waitress to come back so we can asked for a box to go but no sign so we had to asked the front desk for one. But overall I'll say the food was okay the chicken Caesar salad was a 8/10 the chicken wasn't the best for the salad. The sirloin was good 8.5/10 and of course the carrot cake is always exceptional 10/10. read more

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I went here for the first time today for lunch. My neighbor recommended this restaurant to me. The food here is great. I decided to have a few tacos today. They were very good. The service here is really good as well. I also decided to have their fresh guacamole. That, too, was very good as well. For dessert, I decided to have their strawberry shortcake. That was very delicious and moist as well. The ambiance of this restaurant is good, and I really like their retro collection of hubcaps on one of their ceilings. The bathrooms here were very clean. Parking here wasn't an issue, and they had plenty of parking. I will return here again. read more

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Sweet hard working server on a busy Sunday. Food as expected! No surpises. But if you need a touch of home cooking memory this is the place

Good Drinks!!! This is the place to be. I have never been unsatisfied. This strawberry margarita was tasty. I could taste the alcohol and the strawberry for sweetness. The glass was big. I definitely was feeling good when I left. I would have gotten another one if I had a DD. read more

Cheddar's Scratch Kitchen - Top Chef Strawberry Margarita - American Near Me - Jacksonville, Florida

For a chain Cheddar's is decent. I really wanted veggies for lunch and I knew that Cheddars had a Veggie Platter on their menu. When I was pregnant that is all I craved. So my sin and I had a lunch date there. We were seated right away and our server was super friendly. She took our order and I got the carrots, green beans, corn off the cob, broccoli casserole, and side salad with balsamic vinaigrette. She came out with the honey butter croissants (so delicious and well baked). The salad came out first. Then the rest. The carrots were steamed perfectly ( not too soft but not undercooked), corn was sweet and buttery, i always love the broccoli casserole, and the green beans were okay a little tough but edible. I like that you can pay the check at the tablet thing on the table, but then we had to wait a pretty long time for a to go box. If your okay with chains this Cheddar l's location is good. read more

Cheddar's Scratch Kitchen - American Near Me - Jacksonville, Florida

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The food was amazing! And our waiter was even better. I think his name was Ken(reminded me of an RnB singer). He was funny and made the visit an experience. He should definitely be in upper management because he knew exactly what to do. It was packed inside due to a track meet in town. He was super nice to our kids and shared stories and words of positive encouragement. Told us exactly what was the best options and being he was so honest about everything- we trusted his judgment and ate good with zero regrets. Literally the honey butter croissants should be illegal because those things are the best since the original Red Lobster biscuits(not today biscuits). read more

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We were sat pretty quickly, only waited about 5 minutes but we waited over 45 minutes for just bread and entrees. We got our entrees before our bread and it never came out, we had to ask 3 people and. it still never came out :( Our food wasn't really food either which really made our experience not great. I'm not sure if we are ever coming back. read more

I love Cheddars. I have been there since they opened at the Town Center. Their food is fresh and tasty. Customer service is exceptional. Prices are reasonable. read more

Tried this place for the 1st time. We ordered the Wisconsin cheese bites, which were delicious. Light, crispy, super yummy. My husband and I both ordered the Pain Killer drink. So good. I can see why they limit 2 per customer!! Be careful they are sneaky!! I ordered the Chicken Pot Pie, which was freaking AMAZING!!!! I am a pot pie snob and this was recommended to us to try. It does NOT disappoint. The crust was light and flaky the innards were scrumptious. I would have loved to give 5 stars but my husband ordered the Texas T-Bone, medium and it was over cooked. It was more than well done in most areas except near the bone. He said it wasn't seasoned much either. They serve croissants with a honey or sweet glaze. They came out late so we had no idea that was part of the table service but they were delicious!! Over all, I highly recommend this place, maybe skip the steak!! read more

Cheddar's Scratch Kitchen - Homemade Chicken Pot Pie - American Near Me - Jacksonville, Florida

Ohhhh yeah. Very tasty. Only got through 1/2 and took the rest home for leftover. Also very good. read more

Cheddar's Scratch Kitchen - Bacon Cheeseburger + add mushrooms - American Near Me - Jacksonville, Florida

Wanted to try this location out after I went and tried it in Orlando. Food was bad. Floors and bathrooms were dirty. Not going back.

Very disappointed with our experience tonight. 1st we got seated in the bar area, i think they were short staff. Which was ok, bar tender was very nice and knowledgeable but service was slow because there were lots of patrons in this area. We got bread which was delicious and ordered fried cheese bites that were good. But everything went downhill after this. My daughter ordered a salad and half way through it finds a fly in it. I had the chicken tenders that were not good and barely edible and the honey mustard sauce was horrible. My son in law got the buffalo chicken wrap and he liked it and had plenty leftover to take home. We did tell the bartender after the fly and she took that off our bill. Do not recommend and will not be back. read more

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It seems like Cheddar's Scratch Kitchen is going downhill and fast. We probably won't be eating there again. Last night, we ate there. Service was slow. The waiter did not once check on us to see if we needed anything. He forgot to bring things like our steamed broccoli, lemons, my sour cream. So, his tip was going down real fast. This was not the first time that we were disappointed in this restaurant. I just don't think you want our business. read more

It's not bad but it's a standard chain. It's hard when you're set on an item and upon ordering learn they don't have it... But for basic American from a chain it's good. Not wowed but not disappointed. Our service was really great and he was very attentive. read more

Took an hour just to get our DRINKS. The server forgot about us. When we did get them, the ice was melted (likely because they had just been sitting there for at least 45 minutes). Another 30 minutes, we finally got our food and it wasn't bad, but it wasn't good enough to wait that long. read more

Nothing special about this restaurant.. wish their portion was a bit bigger. I'm always hungry after eating their food .. Their lunch specials are good selections but their portion is " not-so generous " *5/5 stars for " not-so salty " dishes & healthier side offerings without extra charge ! Comfort food near Town Center.. I will come back ... ** I will go back & check in January read more

Cheddar's Scratch Kitchen - Splattered tomato sauce .. - American Near Me - Jacksonville, Florida

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Dinner tonight was great , service was even better. Amber took the best care of us and the new spaghetti/lasagna was amazing and there cheddar bites never disappoint! read more

I've been to many other Cheddar's locations on business travel, so I've been meaning to stop in at this location since moving to Jacksonville. There was a short wait, which is expected on a Saturday afternoon so no big deal there. Once we were sat, our server was.....odd. It was one of those "I really don't want to be here" type of tones being used. On top of that, they kept telling us about things they'd screwed up for other customers through the day. It was kind of like "Oh ok, thanks for telling us that? I guess?". They did screw up one thing for us. They put in cheese fries instead of cheese curds for our appetizer. I understand mistakes happen but we had that feeling like "I guess this will go on the list of things they've screwed up today". The really weird thing was they came to tell us about it, then showed us how they made the mistake in the computer. We were just kind of like "Ok? Can we have the cheese curds though"? lol. People have off days, so that's fine. The speed with which our drinks and food were delivered were great. We both liked our entrees and I've always loved the atmosphere at Cheddar's. So overall, it's a 4 star visit that would've been a 5 without the odd ball attitude. read more

Unfortunately, as much as I'd like to give a higher rating I just cant. The food simply was not good, the service was good our service was nice but the floors were filthy and the food was just disgusting, it wasn't cold...just didn't taste good at all. read more

Tbh idk what I was expecting but I stopped here for lunch today and it was well worth my money! It's generally like $12-$15 per plate and it comes one to two sides and a hefty bunch imo. We got seated pretty quickly for a party of 3 and our server was super nice and fast. Now onto the food review: - Honey Butter Croissants: 10/10 so delicious, warm, crispy, and buttery! It came as a complimentary appetizer but would definitely pay for more next time! - Classic Burger: 8/10 very loaded burger but the only thing I wished was the onions were a bit more cooked but I'm not a big onion fan but you get one choice of side and my cousin went with fries - Country Fried Chicken: 7.5/10 juicy chicken but it was pretty basic, toast tasted good, classic southern gravy, nothing out of the ordinary but a good staple - Chicken Tender Platter: 8/10 classic chicken tenders but crispy and juicy at the same time, I got the hot honey sauce on the side and it's sweet with a nice kick to it - Fries: 7/10 I'm not a fan of thick cut wedge fries but they give you a huge amount so it's filling! - Broccoli Cheddar Casserole: 10/10 so cheesy and delicious, doesn't seem like a lot in the tiny bowl but it's still a good amount read more

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We love Cheddars. food is fabulous. My Monte Cristo sandwich was over cooked. They brought me out a new one. The manager and GM were extremely pleasant and made sure everything was perfect with my meal. They are amazing!!! However, the waitress with black hair and ponytails dropped half of our onion rings on the floor. so, we had to wait for new ones to come out. The table was dirty with salt on it. She wiped it off onto the seat and onto my lap. I had new clothes on for today which was Mother's Day. We was seated at a booth to the door. The server didn't even bring us our food. Two other people did. That was disappointing. She gave horrible service. She didn't even refill our drinks. Then, asked us if we wanted to go drinks. Overall, food, manager, and GM were fantastic!!! The server was horrific! We tipped her anyways because it was Mother's Day. We just wanted to get away from her. read more

Had a couple of snags with our first visit to Cheddar's, but overall it was pretty good. We were quoted a 30-40 min wait, and since we were sans kids decided to wait. Closer to an hour later, we were seated. Tangi took good care of us despite how busy they were. The kitchen was a bit slammed and our order came out entrees first, appetizer second. Not really a big deal. We got the appetizer trio: queso (good), Santa Fe spinach dip (decent) and chicken tenders (weak link - a touch bland and slightly overcooked but some ranch helped with that). Probably unnecessary when our entrees were on the table, and thankfully Tangi comped it. My sirloin tasted good but the sides weren't great. Broccoli rice casserole was a bit dry and green beans were obviously cooked with sugar, not my favorite. I also got some of the bacon wrapped shrimp with the bourbon sauce - they were the best thing I tasted! Hubs got the New Orleans Pasta, which given the parm on top had more of an Italian flavor to me. I did, however, think it was good. I'd like to come back on a day when they aren't quite so busy to see how it compares. read more

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Caesar Salad way over dressed and not the freshest greens, fries are mid 5 out of 10, shrimp fresh but the batter isn't great, the chicken was rubbery with too much batter. The only silver lining is that the service wasnt bad and the waitress was super nice, but the hostesses and several over waiters all looked stressed and in a poor mood. read more

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