TERRIBLE!! Service, management, cleanliness...We waited over an hour at the restaurant BEFORE being seated...considered it a good thing since they were obviously very busy for dinner. After being seated and ordering waited over an hour for our food! Upon getting up to leave the manager finally brought our meals! Upon telling him we were leaving he offered to buy us our dinner, which we accepted. Shepherds pie was tasteless, everything else was bottom of the barrel. BTW, we arrived at 6:15 and our dinners finally came out at 8:15! We WON'T be back! read more

Wow - these are bad !! I also have a bad review, but everyone else has already said it. I will, however, add that our server, Lauren P was much more interested in gossiping and talking with other servers than providing any service. We had to have other servers go get her to tell her our order was incomplete. She never checked on us and was simply disinterested. Sitting there talking with her other customers, we all felt we were interfering with her day !! Not a place to return for another try. read more

I had never been to a cheddars or heard of it before so this was a pleasant surprise. It is nice for a family the service was great and so was the food. I had a super nachos little different than what I'm used to but it was still very tasty. The price is average and we enjoyed everything that we had. We did not have a wait we were seated right away. They have an extensive menu and there were several things that I wanted to try. Too bad there is not one in Jacksonville as I would like to go again. read more

Tons of food in a reasonable price . Good customer service. Maybe if the food service were faster

Service is still very poor. Waitress took our orders and we never saw her again. Drinks are never refilled which is serving 101. When the food came we asked the gentleman if we could get drink refills and he told us no but if we needed anything with our food he could get it. We asked if he could get our waitress and he said if he saw her. My food tasted like it was reheated. Baked potato was cold. Chicken tenders were cold and chewy. Manager came over and apologized started giving excuses telling us she was brought in to fix things etc. Fine and dandy but I don't want excuses. After a downward fall into abominable this is the end for Cheddar 's and I. read more

I drove all the way from Orlando to Sanford ISO food that was to die for. Judging by the masses of people who were waiting to get served outside I was not the only one. Our waitress was swapped. We had to ask for napkins more than once. Our appetizer chips and queso had mostly broken up chips in it. The queso was luke warm but good. The cups and dishes piled up on the table. My BF's mom's food came out first before everyone which I suppose it better than it coming out cold. My food was substituted. I ordered half soup and sandwich. I ordered grilled chicken because I cannot have cold cuts unless they are cooked to kill the germs since, I am pregnant. I ate half the cold cut sandwich before I realized it was the wrong thing. Then I had to wait for what I really ordered half hungry everyone gave me some of their food. No one else had problems or complained about their food everyone else was satisfied I thought I should point that out to be fair. We were a party of 7. Also their prices are really good. And I loved the decor. The bathroom was out of paper towels which I find to be annoying. I personally would not drive back here for the food. There are plenty of better places in Orlando. Would have given 3 stars if not for the BS mishaps that I went through. read more

I went here when it first opened up, but the service was so bad and disorganized, I decided to go back months later and see if they have fixed the problems. The result- no. Lunch orders shouldn't take 45 min to get. The food is just ok here, and I find it odd that a restaurant cuts you off after only having two drinks. The service staff always seems out of sorts, and this place knows nothing about time management at lunch time. read more

Went here for the first time last night. I ordered the lemon pepper chicken with loaded mashed potatoes and green beans. The chicken was alright. The potatoes came with sour cream, cheese, and gravy on the side. They certainly weren't loaded though and perhaps overly seasoned. The green beans were gross and I switched them out for corn. We sat at the bar so the service was good. My meal came out to be $11. The decor was really nice but I'm afraid that's all I paid for. Now I'm sitting at home and I'm nauseous. I don't think I'll be going back again. read more

Very disappointing. Service wasn't great but we're not picky. However the food was very bland and boring. Most tasted like it was just reheated frozen foods. I wanted to like it because it's close and the atmosphere is nice so we may try again some day but it's hard after an experience like that. read more

food is OK. if you ask for their specialties they've run out of them they cannot keep up with the food and customer base Customer service is slow read more

Horrible ,horrible service food is cheap but less than mediocre! Would rather pay or tip well for good food as well as good service. Thank goodness for the Hooters across the street! read more

We arrived there Sunday at 6:30 pm waited 40 minutes to be seated another 30 for drink orders another 20 to get them. Then another 30 for food orders them 30 to be served the check took forever finished the meal at 9:30. The food is good but not worth the wait. Needs new management to speed things up read more

Sat at the bar. Nice server but really really slow service. 2 hours later no food. I thought the scratch kitchen would have their act together with a renewed experience but I was wrong. Probably not coming back to this establishment. So many other options out there. Save your money people and go someplace better read more

The worst service ever. After wanting to for awhile, we decided to try out Cheddar's tonight because it always looks packed so we figured it must be pretty good! Let me preface this by saying we are very laid back and low maintenance people and we don't have super high expectations. The service at this place was TERRIBLE! We waited about 10 minutes for a booth which I thought was reasonable considering how busy it always looks. (Although I did see about 4-5 empty booths, not sure why we weren't seated there) Once we were seated, we sat there for 10-15 minutes with no one greeting us or taking our drink orders. Finally, I stopped one of their busboys and asked if he could find our waiter/waitress. He asked what he/she looked like. Good question! He apologized for the wait and went to find somebody. 5 minutes later our waitress comes out (who, by the way, passed us about 20 times while we sat there waiting for someone to come by the table, so it's not like she didn't know we were there) and with no apology, took our order. I ordered a beer with dinner and she informed me that it would come out separately because the bar would need to bring it to me. Our appetizer comes out and my boyfriend gets his tea and 10 minutes later, still no beer! Finally, I walk over to the bar and stood there for 3-4 minutes being completely ignored by both girls behind the bar. One of them then asks if I want a menu. Um, no, I want the beer I've been waiting for. She hands me a warm beer that's been sitting on the counter and says, "Oh, this one?" I ask for a frosty mug. I told the waitress I had to go get the beer myself and she tells me that it was their fault, not hers. Ugh. We noticed the people in the booth next to us seemed irritated with the service and were making gestures as if to say, "where is our waitress!?" And we looked out the window and their waitress was wandering around in the parking lot! Okay, enough about the service- food was decently priced and was pretty good. Not great, but good. But, seriously, no food is worth that service. I hear other Cheddar's locations are good but because of our experience with this one, we'll never go back. read more

My husband and I stopped in for lunch today because we love the Cheddar's in Valdosta. However that was NOT the case here. I cannot speak to the food because we didn't even make it that far through the experience. We came in after the lunch rush and were sat almost immediately. At the table next to ours was what appeared to be our waitress chatting with her customers about how great Daytona state college is. Although we made eye contact multiple times she, nor anyone came to greet us or take our drink order for well over 15 minutes. Hence our immediate exit. On the way out we tried to ask for a manager, but alas all we could find was an abandoned, backed up hostess station. read more

I love the bread but food was not hot and had to send it back twice. Overall its a great place

How this restaurant will survive in Sanford, Florida will take a miracle! Sub standard food. Cheap prices and cheap food. Staff has no idea how to serve either. read more

Went for lunch with my mom and 1-year-old son. Atmosphere was good, we liked the menu. But service was slow, and it took way too long to get our food. The quality of the food was fine, and they accommodated my mom's sodium-restricted diet. Overall, we weren't pleased with our lunch because it took an hour and a half. Disappointing. read more

Start off by saying I have been to Cheddar's in Bradon and Clearwater and never have had an issue. Positive-Great value, family friendly, large servings, nice atmosphere, good assortment on the menu Negative- 1-Wait time to be seated (I did not have a problem my first time or third time but when later in the evening) 2-wait time from the time food was ordered till arrived (first time 1 1/2 hrs, second time 1 hr) 3-Servers lingering around kitchen just talking (seems kitchen is to blame for delay) 4-Manager(s) do not seem to care much about the paying customers and blow a lot of hot air. 5-Food has arrived cold and in groupings (i.e. 2 meals come and then 30 min wait for 5 more meals) Now granted some of the negatives might be due to growing pains but someone should step in and start fixing the problems. With so many other choices in Sanford, Lake Mary and Longwood I would suggest you take your time and business some where else. While the food is good, just not worth aggravation or wait read more

The food was really good. I had the Monte Cristo which was filling and delicious. Hubby had the chicken tenders. We had the very far back table in the bar area but there were still screaming toddlers a few tables down. I guess early Friday night is family time only. We only had one drink and no offer of refill. I don't know if I'll come back unless it's take out. Seating toddlers next to a bar on Friday night seems odd. Not to hate on kids but I guess they were super busy. I'm not sure what time is good for date night. read more

Food is very good. Came out pretty quick.Haylee the waitress was very nice and on the spot thanks Haylee!

I wouldn't even give this location one start horrible experience our food was horrible our onion rings didnt come out till 30 minutes after our entrees came! Had 2 top buns for my burger and got the wrong cake for the birthday surprise!!! Absolutely will never come to this location again horrible service!!! read more

We waited a few months after this place opened because we knew they would need to get into the swing of things. And we are glad we did! I've been reading the horrible reviews since the place opened, so we had our expectations. But were pleasantly surprised with an excellent experience! We did have to wait 20 minutes for our table on a Thursday night. But no big deal, we headed to the bar to grab a drink. Once we got our table the service was quick the excellent! The croissants are to die for!!!!!!!! I ordered the miso salmon with basmati rice and steamed broccoli which was delicious, and my fiancé got he chicken fried steak with some of THE BEST mashed potatoes we've ever had! The manager even came over and chatted with us for a moment just to make sure our experience was going great! Give it a shot! I think it's going I contribute to get even better from here! read more

I ordered the club and loaded potato soup for lunch. The sandwich was a half, but a good portion. Most of it was bread. There was also 1 thin piece of bacon that was mostly crumbled. The soup was amazing though. Very cheesy and just perfect. The service was weird. My server was Kurt and I was by myself for lunch. He asked if I was in a rush on lunch break and I should have lied. He slow walked me the rest of the time. At first I thought I may have been getting easily offended, but when he took my order he was trying to up-sale me from the lunch menu. I had allotted myself a certain amount of money for food yesterday and already spent some helping someone in need. So I was pretty set on ordering something fairly inexpensive and leaving a $5 tip. He made what I took as snide remarks like "Oh, that won't be a long wait at all, it's just a sandwich, I thought you were going to get something better". I said no, just had dental work so I gotta watch what I eat. So after ignoring me for most of my meal and tending to his other tables with more guest he finally came back and asked how I liked everything and I started by saying the sandwich had very little meat on it even after I spread it out and he immediately chimes in " I tried to tell you". I said "the sandwich was good I just wasn't pleased with the amount of meat that was on it" and then continued to tell him how much I loved the loaded potato soup. It was really awkward and he stared at me like I was lying to him and there was just silence for about five seconds. It was really awkward. Avoid awkward situations, avoid Kurt. read more

Cheddar's Scratch Kitchen - Restaurant sign - Comfort Food Near Me - Sanford, Florida

Short 10 minute wait; beautiful restaurant and great waitress! The prices were very reasonable!! We had onion rings for an app and they were hot and crispy! I ordered the spiked cherry limeade and it tasted just like the Sonic version but with a kick! Delicious! The kids had lemon pepper chicken with edamame side and a burger with fries! Clean plates :-) Hubs had the pot roast and gave it a 9 out if 10! The plate was loaded and hot! He said the only reason it got a 9 was because it could have used a roll. I had the citrus salmon and it was fantastic with one exception, I am not a fan of rice. Very pleased with the under 50.00 bill for a family of 4 with full tummies! Can't wait to go back to try more!!! read more

We are regulars at this location. I know sometimes the service can be slow depending on the crowd and at time can be a hit or miss. Usually, I'm not bothered by it because the servers are normally friendly, the food is great and the price is right. I went in to have dinner today, my husband and I were seated in a booth, in the bar area. Plenty of empty tables but our server NEVER came to our table. She did go to the table next to us, which they were seated after WE had waited almost 15 minutes. Even after serving their drinks she still ignored our table. I recommend Cheddar's... I DO NOT recommend this location in Sanford, Fl. Being treated like that 1 time is enough for us to not go there. Other family members of ours do not go there due to past experiences as well. I have given this location too many passes for bad service... no more passes after today. read more

If there was a zero I would have rated it at zero. Don't waste half of your day waiting for your food or a seat...or BOTH!!!! Only to then be told by a "manager" that they make everything from scratch...which is hardly the case, considering the mushy green beans that oddly look like a particular green giants green beans straight out of the can...So, if you want to tell me everything is made from scratch and mistake me for an idiot of which I am not! After lying to our faces and waiting even longer our food came out wrong!!! Only for the same "manager" to bring out more peasy canned vegetables!!!! Our meal was all finished up with our FULL prices bill!!!! AVOID the headaches and go to any of the other restaurants!!! read more

The servers are always polite but there are some food items that are spicy and it isn't mentioned in the menu that it is spicy. I wish they would make people aware of those things and yes I did ask the server and they were not sure. read more

Food is good not great but its an excellent value and nice atmosphere. Service is slow but they're going through the growing pains. I've been there twice and plan on going back read more

While running errands yesterday my husband and I stopped for lunch. It was about 12:30 on Saturday, but they were not busy. We were seated right away but in the bar area which was a bit loud and given menus. We sat there for over 10 minutes but no one came to our table. There were two staff behind the bar and a waiter and waitress wandering about between the other 3 customers in the bar. A couple seated at the bar received their food quickly. We decided it was not worth our time to sit there with no service. We were there one other time and it was fine and the food was good. Doubt we will go back - the girl at the front made a point of saying thank you, until she looked at where we had been sitting and realized the menus were still on the table. Definitely not impressed. read more

Ok so lets be honest. Based on the past reviews we we hesitant to give it a try but we did. The atmosphere is great. Nice decor and colors. Now keep in mind it is very new and yes the service needs fine tuning. A bit confused server but very courteous. Didnt hear our app order which i caught and corrected. Almost gave our food to the wrong table. After all that I can see inexperience and thats ok I can understand completely. Now as far as the food, nothing to make me say WOW we need to go back. No stand out items just basic fare. We both agreed that we would go back if someone wanted to go but missed the WOW factor for us. Something as simple as fries were disappointing. The wait for lunch was aporx 20-25 mins we were told but turned out to be only about 10-15mins , if it had been longer we would not have waited. So in a nut shell food was average and service is a work in progress at this point. read more

See all

My partner and I wanted to take our friend out to Cheddars after having a great experience at the Semoran location. Went on a Saturday night, had to wait 30 mins for a table (no complaints there). Got seated at a table and waited 10 mins for a server to even acknowledge us. Finally got drinks, ordered food and waited another 30 minutes for our food. My boyfriends food was cold so he sent it back. The food came back after "being warmed up". Shrimp in pasta can't really be warmed up so he sent it back without having dinner. Moments later the manager comes over and tells us they never warm food up, they always make it over. Our friends food was horrible as well. We all 3 said we would never return. The 1 star (that I had to give) is for the server who was very nice, just over worked. read more

I've tried almost everything on their menu, but my favorite meal has to be the Chicken Pot Pie ! It comes with a salad and the portion size is perfect. The Fried Shrimp and Chicken Fingers are very good as well and the batter is nice and light. The drinks are tasty and very reasonable ! Highly recommend this place read more

Still no response from corporate . I see a generic response on here to private message you however I am unable to do feel free to email me to respond to this complaint at cherieses@aol.com Also as your GM Jeremey for my telephone number as he refuses to call back. read more

I don't even know where to begin here. It wasn't that crowded, yet it did take a while to order the food. We ordered the Honey butter croissants as I see, at the one in Daytona Beach, is popular. The croissants were barely warm and the honey butter dressing was COLD. The spinach dip with the chips was the next appetizer. The chips were tiny, like literally be had what would be in the end of a chip bag on our plate, with not too hot dip. The kid's meals came after, but my husband and I were served our Salmon meal partially complete, because two of the sides were not done yet. The Salmon was no longer hot, so we figured that is why we got that first without the sides. We were not asked if we wanted dessert and was just given the receipt. We always frequent the Daytona Beach location because they are amazing there but decided to go a little closer to Sanford. NEVER AGAIN read more

Servers have attitude and seem mad to be working. Food was good and came out pretty timely!

Something has changed. Always found them over the top with the grilled shrimp with mango sauce. Today both my husband and I noticed the rice is Uncle Ben, not Jasmine, the mango sauce is different and the vegetables have taken a dive, hopefully not into margarine. Perhaps our trips have come to an end. Husband dish was equally disappointing. read more

Worst experience so far. Hostesses at the front were absolutely horrible. Not welcoming at all and having personal conversations in front of guests. Ordered a mojito, and was told by the server that they were out. No apology..nothing. Did not see a manager on the floor at all. Completely unacceptable. First and last time here. I honestly hope some higher level of leadership does a spot visit on a Sunday to see what I'm talking about. Terrible service standards. Cheddars you should be ashamed. This location and possibly others, obviously need proper training. The Sanford location is not being managed properly. read more

Still very new and very busy. 45 minute wait for a table. We ordered Chips and Queso after asking the waitress what type of chips, she did not know. It was just normal queso like you could make at home and tortilla chips 40 minute wait for the food, which should not be no matter how busy they are.. My husband had the Deluxe Club. Bacon was rancid and the turkey was a little off. I had the Citrus Miso Salmon, it was just the right portion and it did taste good. Over all not bad food but nothing overly spectacular. Wait staff is not the greatest, the managers do not walk around to any tables. Just one more restaurant by the mall. There are better choices in the area. We may or may not go back. They are quite busy. read more

Considering the way the parking lot is always packed and that we waited nearly 15 minutes for a table for two, I thought they must have something really special. I was disappointed in the somewhat limited menu and while the prices were reasonable, we had a very surly waitress who insisted on calling us "hon" at every opportunity. The food was just okay...nothing unique or special. It was also very noisy which I expect from a place that's crowded, but it's unappealing. I probably wouldn't bother to go again. read more