Waited over an hour for my online order. Set pick up for 12 and did not receive my order until 1. Other people waited longer. Staff showed little to no care for the 12+ people waiting for their online orders and gave multiple inaccurate estimates as to when our food would be ready. Staff continued to only serve people in line rather than making some of the online orders along side those for the customers waiting in line. Will not be returning and do not recommend this location if you are hoping for a quick online order. read more

I really like Chipotle's food. It tastes very fresh, by any standards(which is more than some "quick service" restaurants can say). I also appreciate the fact that they have higher standards in their ingredients, using meats and dairy products that aren't laden with hormones and other not-so-tasty extras. Just a tip: DON'T go to this location over the lunch rush. pretty much from 12:00 to 1:30 it is a MADHOUSE. Open parking spots are sparse, and sometimes non-existent. The last time I braved a lunch hour, every seat in the house was packed. I ended up at the window counter, elbow to elbow with a teenager who didn't realize that she was right next to her companion, not across the street from him. My burrito was good, but the screaming sort of drowned out any possible food bliss. read more

Online says open at 8 pm! Go to get take out. Doors locked workers and customers inside eating. Knock on door and staff ignores us. Call store they answer and hang up on us. Hope owner and manager hears about this either your open or your not. Update your hours and don't hang up on customer. We are neighbor regulars. read more

To be clear, this review is for this location, and not Chipotle in general. Not surprising the ingredients were good (Chipotle has excellent consistency in their prep) but the meals that were created for us left much to be desired. We ordered on-line with some fairly basic customization and received food that was poorly put together and hugely disproportionate. I ordered a carnitas burrito with light rice, light sour cream, light cheese, and extra veggies. None of that happened. I got not cheese, TONS of rice, sour cream bursting out of an unclosed seam in the burrito, and very few veggies. Guys, I get that some people come to Chipotle specifically for a very large burrito, but if you can't wrap the guts the thing is made wrong. You have great ingredients to works from, show them even a modicum of respect and the end result will be much better. I get that this is probably an unconventional review of a Chipotle location but I was sorely disappointed with my meal tonight and I very seriously doubt I will frequent this particular location again. read more

This location has switched to online ordering only. It took much longer to order food online and wait for be food to be put out than it would have otherwise. While I was waiting for 15 minutes, I didn't see a single employee working on an order. Instead they were doing things that you usually do when there is not a dinner rush (e.g., filling chips, filling coolers, filling ice machine). You're better off going to qdoba where they will actually take your order and give it to you within two minutes. read more

My wife is in love with Chipotle, and I am in love with Qdoba. I've tried to explain the difference to people, and I am bombarded with "They are the same this"! My response to this obviously is, "False!" So, my wife and I found ourselves venturing over to Middleton, and since it was around 11:30, we were hungry. She spotted this particular Chipotle, and being the great husband that I am, I agreed. A very bad life choice on my part. I ordered a simple steak burrito. Got all the fixing's on it. Looked for some awesome hot sauce like Qdoba has....left with Tabasco Sauce....No Thank you! My burrito lacked flavor. The Steak Sucked! It was chewy, and fatty. Not a good cut of meat. I found myself picking up my napkin multiple times, and spitting the steak pieces out. No Queso sauce!!!!!!!!!! I repeat, No Queso! I get the whole eat healthy thing Chipotle has going on......"would you like brown rice", but honestly...."No, I want white rice, and I want some Queso". I'm not a total fatty. If I'm paying $8/$9 for a burrito, It better be great! Also, I believe that nothing is better than Cholula hot sauce. It's the best. This is something only offered by Qdoba. I gave this Chipotle a chance and it failed miserably. No thank you Chipotle. I'll stick with Qdoba! read more

I've been going here ever since I was in 3rd grade. It is always above and beyond any other Chipotle I've ever been to. However, whoever rolled my burrito a couple hours ago rolled the most perfect burrito I've ever seen. An absolute unit of contents that most people would have double wrapped, this young man took it and rolled it like a perfect cuban cigar. On top of that he was personable and kind, and the cashier was a sweetheart. Give whoever those people were raises please. Service like that should be rewarded. read more

Walk into the store where people are working and they said we can only order through the app. Why?

The burrito did not taste good at all, on top of that the stuff inside was not fresh. The corn was super hard and like it wasn't cooked well. I took a few bites and had to throw it away. I am on a strict budget and thought I would treat myself and get chipotle didn't realize I would literally be throwing away my money. read more

Very rude staff... including who I think he mentioned was the manager. It's called customer service folks, even if you aren't a server you still need to learn it. Also they're always out of something every time I go there. This time lettuce. At 130pm.. and BOGO started at 3pm. I think I heard her say she just didn't want to cut anymore up. read more

not worth it rather drive another 10 minutes to the next chipotl. Only a few customers were in the restaurant and they were so slow only person in line and still took long, didn't great or ask anything just "what do you want", very unprofessional and disorganized. They rang up my order wring which was two burritos and two tacos And a drink. left All frustrated from a horrible experience got home to eat and the rice wasn't even fully cooks it was almost completely raw and crunchy read more

This is the BEST Chipotle location in the Madison area. Seriously, they are SO fast. The portions are huge and the place is always clean. I know Chipotle is a chain but I can honestly say that this location elevates that status. It has a gorgeous, well-kept patio. The staff is friendly and they are always ready for any special requests I make. read more

I LOVE Chipotle's food and it's consistent at many locations, so when I stopped for lunch, they didn't disappoint. I got a sofritas bowl (braised tofu and mildly spicy sauce) with pico de gallo and guacamole. It was prepared quickly and I didn't have to wait very long in line (despite the fact that it was out the door). I'm taking one star off for the noticeable difference in portion size compared to other locations. I got a laughable portion of black beans and not much rice. Friendly service across the board and it was very clean. This location has margaritas! I MUST go back. :D read more

This location is busy. Just know its a busy area with a lot of businesses. Some of those businesses employ lots of people.. don't judge it on its business. Also I'm sorry for people who's to go orders get mixed up, its hard when they're constantly swamped to keep things straight.. the in person, and right in front of you thing works. If you go through the line, ask for what you want, you will get it. I like their chicken, their pork, their tofu, but NOT the steak. The steak is not the best but that's the same at all locations. Their food is good, its more than filling. One burrito can feed me for 3 meals.. yes meals, not as a side. It seems pretty fresh most of the time. I've never had an issue with this location. When its busy I don't go there, when its not so busy its good. read more

Chipotle had a tough night tonight, constantly having supply issues on the line. The staff were friendly and never panickes. In fact, the manager spoiled us with guac and chips for the trouble. Good service Chipotle. Way to make it right. read more

Okay, So I've done Qdoba, Panchero's & Chipotle. I was not impressed by Chipotle. The food was bland. I ordered a burrito bowl with all the goodies. I heard so much good about Chipotle and am truly disappointed with the taste of the food. It seemed like something I would make at home when I was doing a half a*s job. I go out to experience flavorful food! I think Panchero's is the best. Salsa wise- Chipotle your salsa sucks, way to chunky. It's just tomatoes! Qdoba is right behind Chipotle with that boring salsa Pancheros has real salsa! It has onions, more liquidy, more zest! Sorry Chipotle I will not be back! read more

Just got food poisining from this location. Tomatoes in the pico tasted funny, less than an hour later I'm nauseous and vomiting. Reported to health department. read more

I love this place. The staff is friendly and the food is great. Love their burritos and guacamole. And the kids meals are a great size, my toddler loves the food he will eat everything and,then some. They are very quick and know exactly what to do. read more

Was there a few weeks ago, they didn't have any ice for the soda machine. Drinking warm soda isn't that enjoyable. Still not a fan of having to pay for guac. I think Chipotle spends too much time promoting their gmo free and all natural when they should be focusing on their customers needs. read more

Terrible location for no parking. Line out the door at mealtimes. Should consider moving this location to address these issues.

Placed a large order for my office tonight (22 people) and everyone's veggies were charred beyond recognition. They had to pick them all out. Chipotle seems to have trouble handling large orders, even with advanced notice. read more

Wooooorst Chipotle ever. The food was okay. I got a bowl and it was edible and my husband got a chicken quesadilla. We had to have them redo the quesadilla because it was burnt to a blackened crisp. The real kicker was when I went to pay. The cashier told me the total was 10.87 and I told her no that's not right we ordered a lot and she said yeah I really don't care just take the deal. I argued but she wouldn't budge. I handed her the only cash I had, which was a hundred dollar bill and she handed me back 60 dollars. I told her she gave me the wrong change and she said oopsie and gave me more cash back. It was THE weirdest sketchiest experience. Also the guac was brown so there's that. read more

Today I ordered 4 Chicken Taco, large chips & large Guacamole to be delivered. The only thing that was good was the Guacamole. However if that was large I'd hate to see small. The chips were cheap & of inferior quality. I could have gotten better at a grocery store. The tacos were cold, the rice was hard & they were altogether skimpy & mediocre at best. I definitely did not get my money's worth. Won't do that again! read more

Very good but wanted burger. Gave taco to me when want burger. Like food but if want burger stick to macdanolds

The restaurant was very busy today. The line was to the door. However we still got served in a relatively quick fashion. There were several people helping on the line and helping to resupply the food. The portions were decent and the food was delicious. I had the burrito with brown rice, steak, with medium salsa, and pico de gallo, with lettuce. Yummy. I will definitely be coming back for more. read more

Food is always fresh tasting and delicious! Manager gave my daughter a free meal as it was her first time trying Chipotle. She loved it too! read more

This is regarding this location. I paid two consecutive visits just 10 mins before closing time. As you expect they always run out half of the ingredients. Even though they have enough people, they never care to fill the supplies. And again you won't believe the quantity they add is meagre than the usual. Not sure what they are saving for when you charge me the whole amount. read more

This is the best Chipotle location in Madison! Their food is always fresh, the staff are always friendly, and the place is always clean.

Have been a long time Chipotle supporter thought the years. It was a staple in my diet through college. Moved to the Westside of Madison and was thrilled that there was a Chipotle to help my addiction. When I first started going to this location it was great (3-4 years ago). I have notice in the past year that the general cleanliness, service and quality of experience has gone down. I know that Chipoltle is not fast food, however I have come with terms that when I visit this location I need to give ample time for a longer wait (not due to a line, but the lack of speed the employees have). Also they tend to run out or have food that is less than ideal. Example: one time I ordered a burrito and the rice was so under cooked it crunched in my mouth. The workers said "sorry I am make you another, but it will be 10-20 minutes." read more

As far as Chipotles go, this one is pretty solid as long as you don't go during a "busy" time. When we go at the off times (e.g., after 6:30 pm, between 1 and 4), service and good quality are spectacular. If you go during a busy time, the staff often seems stressed, and the food just doesn't seem as hot or fresh. That being said, my husband and I are typically satisfied and come here frequently. Parking and cleanliness are always up to par, and there is both indoor and outdoor seating, which is nice for the warmer months. read more

Super friendly and helpful staff with a mobile order that was ordered incorrectly on our end. Food is consistently good at this chipotle. Staff is always friendly. read more

i love chipotle but don't go here, they won't make your mobile orders and the Chipotle drive thru location 5 minutes from here is way faster and gives fresher food. the workers sit in the back and don't do anything read more

Better thank QDoba in a lot of ways, just not in locations. As a fast food joint, it's one of the better ones. The brown rice is a great addition. read more

I very much enjoy coming to this location. There is usually a steady line between 5-8, but the staff is really speedy and well organized so you tend to get in and out within a few minutes. read more

A review for this location not Chipotle in general. Went in today to a line out the door , pretty typical for this location . Get up to the front to order and they are waiting on more steak to finish cooking. I said that's fine I can wait . It seemed the assembly staff were all high schoolers (which is fine if you have your stuff together but not fine today). I stood to the side and waited 10-15 minutes for steak. When it was finally ready there was no apology or anything for having to wait . They seemed inconvenienced that I decided to wait. Then the girl had to go in the back for more chips and when she brought them out said "these are so fresh" like I should be thankful about it or something . Um no I just waited a total of 30 minutes from line to check out . When you make a customer wait at the very least apologize , or maybe comp my chips but who knows . Didn't seem to have a manager or anyone over 20 working the front space . read more

During lunch rush hour there was a really long line even leaving the restaurants doors, but it moved really quick. Friendly staff, tasty and inexpensive food. read more

I split a burrito bowl with the S.O. We get the brown rice, black beans, double chicken, fajita veggies, several salsas, and guac. It was more than enough for both of us, and for fast food, it doesn't get much more healthy than that. This specific location would benefit from more umbrellas outside: there are plenty of tables and ONE umbrella. It's not brain surgery, folks. read more

It's fair to say I'm a regular here. The service is always fast and efficient with a smile. My favorite is a Chicken bowl. It is always tasty. I sometimes get chips with guacamole. Their guacamole is delicious and always fresh. read more

I love chipotle, chipotle is my life. Chipotle ranks one of my top favorite places to eat because of that rice. Along with the rice, all of the other ingredients are fresh and tasty. Pancheros may get mad at me for this... but chipotle is #1. The only reason this is getting 4 stars is because their guac is more than $2 and a girl can't spend that kind of money without a gift card. read more

Fastest Chipotle I've ever been to. Burrito could've used a bit more guac, but that's just me. Food was great as always and service was fast and efficient. read more