Very polite service. Did everything we asked for and in a very short time period. Loved the ice cream too. You can't beat it.

Great service! The staff is friendly, generous and humerus. Perfect for a treat after a night out in Alhambra. I like that the location is clean, well-lit, and organized. There are a few indoor tables with more outside. I've ordered cakes in the past from this location and they are always on point- tastes great, ready in time. read more

Best customer service. Super, super Clean, very friendly staff. Fresh ice cream. The cakes are delicious. Tables to sit and have your ice cream. Parking is very close bye. read more

I'm happy that this place stay open. I love going to this place. With everything else that is going on Glad to have still this place that reminds me of the great times. will keep on coming back read more

How can you NOT like Coldstones? How can you NOT like ice cream! It's delicious and I've been here since I was little kid. Came here a lot during my High School years since it's literally right across the street. It's definitely a must try. It's right next to Starbucks in the corner, so you can find parking on the side streets or the near by Alhambra free public parking areas. They always have coupons for a Buy one Get one Free deal. On your birthday, you get free ice cream too! Oh don't forget if you leave them tip in their jar, they have to sing a tip song to you. Hehehehe! Super cute! So a couple of their new items are the yogurt - right now they have strawberry and I think believe it was original. Tasted pretty good, but I went there for ice cream so didn't end up buying that. They also have Green Tea flavor now for those who love Green Tea like me! It tasted like the usual matcha green tea. I would buy it on it's own, but if you're at Coldstones, you want to mix your stuff and I didn't think mixing Green Tea with toppings would taste very good... Okay so what did I order? I ordered the Strawberry Blonde. You can never go wrong with it! Remember if you're allergic to any of the toppings that come with it, make sure you tell them to replace it with something else. Strawberry Blonde is basically strawberry flavored ice cream, frozen real strawberries, graham cracker crust, whipped cream (either on top or mixed), and a drizzle of something... I forgot. But it's delicious! Another favorite that I like is Coffee Lovers, obviously for coffee lovers! Forgot what was in it, but it's self explainatory... you'll love it if you love coffee, or coffee ice cream in general! read more

Cold Stone Creamery - Strawberry blonde. Yums. - Ice Cream & Frozen Yogurt Near Me - Alhambra, California

I love the Birthday Cake mix because I'm big on sweet tooth so if you love sweet then I recommend that flavor!

What can I say if its ice cream I have to have it has to be Cold Stone Creamery. Variety of ice cream flavors and ingredients to mix in. Made to order. Got love it! read more

Came here on a late night with a friend. Wasn't as good as I remembered when I was in highschool. Oh wells but we had a great chat. Got the green tea ice cream mixed with canned strawberries on a waffle bowl. Probably won't come back here for a very long time. Lol. read more

Cold Stone Creamery - Green tea ice cream mixed with canned strawberries on a waffle bowl. - Ice Cream & Frozen Yogurt Near Me - Alhambra, California

My fiancé and I wanted a late night snack so we decided to come here. We got there at 9:30pm (they close at 10) Anyways, there was a long line to the door when we arrived, there was two girls working and a manager or whoever she was. The two girls working were working hard, as for the manager having a personal conversation on the side looked as if she didn't care about everyone else in line and more concerned with her family friend? Who knows. The line passes and we finally order. We hear the manager yell out to her friend "what do you want?!?" Her friend didn't pay nor wait in the line like the rest of us. The manager started making her friends ice cream. Not sure if it was her daughter but there was a little girl running through the line. The manager handed the ice cream to the little girl and said give this to him. I don't know who runs this place but seriously you need to watch who you hire for management or shift lead. I would have loved to get my $20 order of ice cream for free ( if only I knew her) . Will not be coming to this location again read more

Had a full conversation with Liz because she is just so real and personable. Also Tabitha was super polite and made our ice creams. Will come to this location again to stop and say hey read more

Yummy ice cream, great hours of operation, and friendly staff very clean will definitely be coming here more often.

Worst location to order. I called the location to ask if the processed had changed regarding signature creations. I received ice cream that was not mix and had no toppings.I order thru Uber delivery from the driver was great. The female who answer was beyond rude and told me oh well there's nothing they can do per there manager. I asked to speak to the manager and she said she was to busy to talk to me and refuse to talk to me when I told her I would wait. She laughed and said bye bye and hung up on me so childish. read more

I tried to go last night with my boyfriend and the line was out the door. That's fine if the line actually moved! For some reason Coldstone management thinks that having only one worker is sufficient on a Friday night. I tried waiting it out but honestly after waiting about 15-20 minutes and not making much progress, we had to leave. Please hire more workers on a Friday night or just keep watching your customers leave, afterall Afters is across the street. read more

By far my favorite cold stone to go too. Since I moved to Alhambra this location has been where I go to get my chocolate ice cream fix. I usually get the chocolate devotion and it's always made to my liking. The customer service is amazing & I love coming in knowing that I'll be greeted right away and they will get my order right. The whole staff is so friendly and welcoming. Keep up the good work guys. read more

Banana ice cream with chocolate shavings. Either as ice cream with it mixed in, yet it also makes a Anazing milk shake. This is so dam delicious and just so you know I'm not a huge banana fan. You owe it to yourself to try it .... its Epic read more

1 star for poor customer service cause of the young girl that was working at 9:22pm this Monday night 3/1. Came for a bday cake and there's only one left for the flavor I need, I physically WROTE down the name of the person I need her to address the Happy Birthday to and she STILL misspells it on the cake and tells me, oh.. i can't do anything about it. Excuse me? How? You better offer alternative solutions, I need this right now. I asked if she can fix it and she does a poor job smearing it off and rewriting. She comes back after like 10 mins and puts the bag in front of me, doesn't apologize or say A WORD and quickly walks away. PLEASE do better at hiring more competent and helpful workers. This rude young girl makes me so angry and I'm so disappointed. read more

I loveee this coldstone location! My favorite flavor is the banana ice cream. its rare to find good banana ice cream. I come here at least once a week and all I can say are good things. The location is clean and the customer service is great. It gets really crowded at times on the weekend but I don't have to wait too long to be served because of how quick the workers work. I order uber eats as well and have always gotten the order I have requested. read more

one of the most unorganized stores i have ever been to. we wait in line and as soon as we get to the front, everyone who was serving the other customers just went to the back, while we were continuously ignored by all the other workers as they walked around aimlessly looking for something to do. finally a guy comes out from the back to help us and then three more people follow. like none of you guys couldve came out earlier ? instead you have us wait 10 minutes while you aren't doing anything. next thing u know, they don't allow us to sample more than 2 flavors each, and abruptly cut us off as we ask for another sample. a nice warning before hand wouldve been nice, instead we were told "i cant give u that, we have a limit". like... any ruder?? i have never heard of that at any other coldstone or ice cream store in general. 2 per person is ridiculous. not only that, but they dont even have their full toppings selection displayed so how are we even supposed to know what they have available? and when the workers are asked, we were just met with rolled eyes and attitude as if we were already supposed to know. this kind of behavior does not encourage customers to keep coming back. not only that but once a line came, the manager lady (im guessing) came out and did nothing. just handed out an order and proceeded to stand there and stare into the distance... we even asked her for help and she was just like they'll help u. well, anyway, i wouldn't recommend coming to this location. all the high school kids working here make it a pretty hard visit. read more

Love this place! Bought an ice cream cake for my friend, the price is great and the cake is delicious. I have been going to this place since we moved to the San Gabriel valley and will continue to support their business. read more

I always had a lava chocolate overload ! They stopped making it but at times I ask them to make it for me and they do! It's a brownie with vanilla ice cream with fudge on top walnuts. They can get busy at times but they still give good service. read more

Do not come here! Worse representation of Cold Stone. They do not acknowledge their customers as they had me wait while they are in the back. It looked dirty too read more

SHUT THIS PLACE DOWN RIGHT NOW. My best friend and I were on a nice walk to Starbucks and decided to make a stop at Cold stone. The first time we went in, no one was at the counter. We waited about 3-4 minutes deciding on the flavors and we're coming back after getting coffee, because there was no one serving. The second time we came in again, said "hello?" A few times then a young lady with very messy hair and angry facial expressions stormed out of the backroom. I asked her genuinely how many scoops in different sized cups and she was extremely annoyed and carried awful attitude at such a simple question. "So how many scoops can I get in the small?" "One" "How about in the waffle cone?" She shook her head (??!?!!!!?) what does that mean? She said "waffle cones are individual. They are $1 extra". Okay?!? That answers nothing. Without buying anything and will never ever come back to this location full of dirty glasses and stale looking ice cream. Three words: shut it down. read more

Came with a friend first time at this place . We had some ice cream it was good. We ordered more items to eat stayed a hour .

This sounds silly but when I went there the employee prepared my ice cream then tossed it in the air and caught it in the cup. It was probably the coolest thing I have ever seen! I would have tipped her but I didn't want to hear them sing. Apparently my hatred for parody jingles outweighs my urges tip someone who deserves it. The least I could do was give her a good review on yelp! Now i feel like an ass next time i will tip! read more

Great service, lovely location, and creamy ice cream! The location was great because it's within walking distance from some popular eataries. It is also pretty spacious which is rare for a coldstones. They have both indoor and outdoor seating. The outdoor seating is nice because it overlooks main st. I love their ice cream. It's sweet and creamy which is why I always end up sharing a like it size ($5)- that and because a like it size is really a love it size in most cases. read more

I lived up the street when this place first opened. I still remember the mixers were still being trained when I went in for the first time. The mixing was definitely lacking and skills were not there. However, as the days and weeks passed, the workers got better. Every now and then I might stop in for a scoop, but I have to be honest...this stuff is expensive...and all for the novelty of it all. read more

How can ice cream taste horrible? That's all I gotta say about this place. I know each Coldstone is owned independently & each store makes their own ice cream batches, not like Baskin Robbins with their ready to serve ice cream delivered to their doors. Guess this location isn't giving their best effort. A dud!! read more

Now when you order your ice cream the servers do tricks while mixing the ingredients together and last throw your scoop up in the air and catch it. Just like the movie Cocktails. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Alhambra, California

I hadn't been to a ColdStone in years, but this place is in need of an upgrade especially while surrounded by so many restaurants and with other dessert places opening up in the area. The service was great. The team members were extremely patient and welcoming, but they were really understaffed with only two workers, causing a long wait. A wait so long, people were leaving the line to go elsewhere for dessert. There were problems with the cashier as they were closing. I think they really need to update their systems to make the lines go by faster I think it would also help to have more seating available inside, since most of the outside seating is for Starbucks. It would look good if there were more people enjoying their ColdStone nearby. Keep in mind, the ice cream quality is as good as any other ColdStone location and they have the same toppings available of course. Unfortunately there were not many flavors available by the time I got there, but I got my Love It with coffee ice cream and snickers, which was all that mattered. They made mine in a timely fashion! read more

Sweet cream ice cream was yummy, and they gave Green Tea ice cream now!! ok, the reason why I gave a 3 star is because I wanted to use my BOGO coupon and the employee wouldn't accept it through email. Why? Why do you need a hard copy of a coupon that you will just throw away? I don't know, but I'm still left puzzled. It's a pretty convenient location though, right next to a Starbucks, literally right in the middle of Main Street read more

I've only been here once but i've never had anything like it. I got the banana and strawberry waffle/cup cone. The best part is you watch them make the ice cream flavor - you can customize however you please. If you want something that's not on the menu they will customize the order for you. I suggest you share your order with friends because you will not be able to finish it alone - just impossible unless you growth a second stomach. P.S. I just went again and I got the strawberry short cake - very good. read more

I been coming here since I was in grade school. On Thursdays (mini days) after I am done with 'studying' at the library, I would come treat myself out to some yummy ice cream. I always get the Strawberry Rendevous. It comes with the strawberry ice cream, (jar-ed) strawberries, banana, grahma crackers, white chocolate pieces. And it is delicious! I use to buy this and sneak it into the movies inside my backpack. The best way to watch a movie is with ice cream. That's a fact. I tried their smoothies before, its okay, to me it felt like blended ice cream that they normally serve but a little watery. Which is kind of gross. Turn over rate for employment at this location is high, they are constantly hiring new people. Its probably because they hire high school kids, they just work until they have enough money for what they want and quit. I don't come to this location anymore, I normally go to the Rosemead or the Monterey Park. I stopped coming, only because my last experience here wasn't good at all. read more

We came on Saturday after dinner and there was a couple people in front of us but the line moved pretty quick, got us the cake batter signature creation and strawberry something something, the cake batter was really really good, service is excellent, don't forget to tip your server if they give you great service, that will motivate them to give great service to everyone. read more

This is my Favorite Coldstone has a Big variety of choices. The Manger is the sweetest she made conversation with us made sure we were satisfied with our order.. I'll be going back to this place very soon read more

I get really good customer service here & quick! I didn't see the flavor I usually get which is banana & I was walking out & he tells me banana is in the back... YES!! They're very nice. read more

First time checking this coldstone out and I had a pretty good experience getting ice cream with my fiance. All the flavors were filled up and also there was a young Mexican lady taking everyone's orders and making the ice cream I think she was doing a great job as it was so busy. I did let her know as well. We went just yesterday on Saturday. Hopefully managers recognizes her hard effort. And if course bomb ice cream read more

I've come here a few times but I just think it's worth my $ since the waffle cones are usually a day or two old and I feel the candy has been left out for just as long. the place is normally filled with kids from the local highschool and I just don't find pleasure coming here anymore. read more

Best ice cream shop all around. I love coming and getting signature creations like chocolate devotion which has chocolate chips, brownie pieces, and fudge! So yummy! read more

I love this place. Their ice cream is so delicious. The customer service is great. The people that work there make you feel like home. I would recommend this place to everyone. Their ice cream cakes are the best that I have ever tasted. Definitely beats Baskin Robbins. All of the ingredients that they use are of the top quality. Thank you Luis for making this the best ice cream shop in town. Yummy. I feel like going back again. read more

The two girls serving us this afternoon need to learn basic customer service skills, and respect for people in general. My aunt was excited to treat her four nieces and nephews to ice cream after we watched a movie together. Because she is a fan of Coldstone, she ordered right away upon entering the store. For the rest of us, it was our first time there so we didn't know what flavors there were. After taking care of my aunt's order, one of the girls said to us as we looked around at the flavors, "anything else?" We said that we were looking. But since there was no one else in the store, she decided to ask us repeatedly for FIVE TIMES, "anything else??"...within the span of maybe half a minute. Okay lady, if you would let us concentrate on picking our flavors?? As well tried to do that, the two girls were exchanging looks, pointing (at us), and snickering about something. Right in front of us. And then when I was ready and looked up at the other girl, I caught her GLARING at my aunt (who happened to be talking to some of us in Chinese). SO UNPROFESSIONAL and SO DISRESPECTFUL. I waited a few seconds and had to tell her that I was ready for her to turn her attention back to her customer, instead of judging another. One of my cousins ordered before the rest of us but was the last to get her order because the girl helping her forgot to make it, focusing her attention on another task instead (keep in mind, there was still no other customer besides us at that point). My cousin had to inquire about her order. Her ICE CREAM order. Are you kidding me?! I'm absolutely appalled at the level of unprofessionalism that I witnessed today. Most of the other ice cream parlors that I usually frequent have tremendous customer service. This location needs to hire better people that understand basic respect and decency. read more