Bought a used car here in Aug 2016, salesperson rushed to help us but once we agreed to purchase the vehicle, the salesperson was nowhere to be seen. He had another customer he was helping so left us there sitting waiting for the finance manager. He did check on us once after waiting for 10min, we ask if we can get the gas tank filled as it was on empty and for another set of keys. He asked his manager and we were denied on both accounts. Then it took forever to see the finance manager and one of the papers he asked us to sign had the wrong information on it, we had to sign it to purchase the car so we made side notes on it and initialed it. I will never ever shop at this dealership again, worst customer experience ever. It seems like the only thing they care about it making the sale and nothing else. read more

Best auto shopping experience. Rick Gorman was our Honda Rep. He was honest and explained everything and answered all our questions. There was no high sale pressure. We will recommend this dealership and especially Rick to all our friends looking to purchase a Honda auto. It is worth the drive. read more

There are so many things wrong with this dealership I don't know where to begin. I found a car on their website (that they share with several other Sonic Automotive dealerships). According to them, you can get any car brought from one of their sister dealerships to them if you are willing to buy it. I asked that they send a car to their Hayward dealership since I live on Hayward. They continued to lie about the car and say that it was in the shop, had appointments on it and then finally was taken by another dealership, so that they did not have to transfer it to Hayward and personally lose the sale. The "general manager" Alex Hamidi is so unprofessional and immature I felt like I was talking to a 16 year old high school student in an automotive class. He refused to give me the store identification number so I could report them to corporate, or the name of the dealership owner, and then finally resorted to continuing to repeat he had a meeting (at 8:00pm) and had to go. I will never do business with them and strongly deter anyone from buying a car from them. If I can help it, I won't buy a car from a Sonic automotive dealership (the parent company) either, since they foolishly employ people of Alex's caliber. read more

My wife and I purchased a used 2014 Hyundai Santa Fe Sport on 4/9/17. They sold us the car without informing us of the major recall that was announced 10 days prior to the purchase date. The car fax that we were given was generated before the recall was announced. When we spoke with the sales associate and financing we were presented with, and reviewed the old car fax. When completing the purchase of the car we had to sign a "copy" of the car fax acknowledging we received it. We were not informed that it was a new car fax generated that day, which included the recall. Even as we signed the new copy, we were still reviewing the old car fax, which indicated the car had no issues. I didn't receive the new car fax until I went back to complain. It wasn't until later that evening when we realized the car had a major open recall. (Engine Bearings, which can cause the car to suddenly stall) We went back to Concord Honda to discuss our displeasure with the lack of accurate information about the car when purchasing. Concord Honda's position was that they did nothing wrong and they didn't have to do anything. After voicing our displeasure they offered to exchange the vehicle or give us one free oil change and have their service department deal with the recall when available. We were not happy with either choice. They were unwilling to renegotiate the price and contract. The car is definitely not worth what we paid for it because of the major open recall. I was extremely disappointed in the customer service following our discover of the recall. I had to go back several times to discuss with the Sales Manager because she would not return any of my five voicemails. We eventually accepted the free oil change and recall service because it became exhausting to deal with Concord Honda. The Sales Manager said she would email me what I needed to have on file for the future services. She did not put into words what we discussed and only said she talked with the service manager. I again asked her to put the agreement into words to which she has not replied for 5 days now. I will never buy a car from Concord Honda. Terrible experience and customer service..... read more

If you want excellent service, you've definitely got to to head over to Concord Honda. Had the best service from Ali and Zuhair. Thank you both so much for your great service. :) read more

A few things went wrong when I came in to test drive a vehicle I was (and still am) interested in buying. We walked in and waited about 15 minutes before anyone even acknowledged us. Then it took the guy another 20 minutes to find a key, then another 10 to find someone who could take us on a test drive. I was so sure I was going to buy the vehicle that night that I waited. Test drive was great, then we came back to the office to talk about financing options. I had told whoever the employee was that I knew what my credit score was (told him) but that I had only had a credit history of a little over a year. He said, "oh yea that's no problem. Let's run it and see what we can get you!" I guess this is where my fault comes in. I should have known that you need at least 3 years of credit history to be eligible for any financing options. No one told me this, and after waiting another 30 minutes, guess what? Denied!!!! Of course, and no surprise to him. But if the sales rep knows that I need a 3 year credit history minimum and i told him i only have one, why would he run it? Probably to get an extra inquiry to make his quota. So now my credit is 100 points lower. I will not be purchasing a vehicle from any of these snakes, and you should not either. I will tell every one I know what they purpously did to sabotage my credit just so they gained numbers on their own account. And whoever reads this review from Honda, take me off your calling list, because you already know I am not eligible to be in the "buying field for a new vehicle." Don't fall for their tricks and make sure you have someone who HAS bought a car before to come with you so they can't take advantage of you new car buyers. read more

Worse Sale People! They are Liars......I would never go back to concord Honda. Please aware they talk sweet but try to rip you off.....

I want to compliment Kevin In the service department for the meticulous care and follow through on all of my demanding requests! I am definitely a perfectionist and very detail orientated. Kevin listened attentively and made sure all of my requests were met in a timely manner. He was pleasant, professional and very friendly. He made sure I was satisfied before I left. My car is running fantastic! Thanks Concord Honda Service and thank you Kevin! read more

Walked in for am oil change. Was told someone would be right with me by service guy #1 as they finish a service meeting (oh the irony). Wait a few minutes. Service guy #2 asks lady if she needs help. On being told by lady I should be helped first since I've been waiting longer, service guy #2 looks at me and then proceeds to ignore both of us. Service guy #1 then completely ignores me and helps lady. Guess they don't want my business. read more

I had a great experience at this dealership. I had initially contacted Cristina Sanchez through the Costco Auto program. She was very transparent with how it worked and pricing. When we went into the dealership to test drive a Pilot Touring model, she was busy with a few clients, so she passed us off to Rick Gorman, who ended up being just as great to deal with. It was a very smooth process. The financing part is always long and drawn out with the application, warranty explanations, upselling, etc. Ronmel Nunez made this rather easy, even though he had to go through the process and sales pitches. Prior to going in his office, he bought my two kids an ice cream bar, which was a very nice gesture. They were getting restless and anxious to leave. From start to finish, this was about a four hour ordeal, but we knew what we were getting into as we had experienced something similar at another dealership about four years ago when we bought a Civic. Just wanted to thank these three for their patience and professionalism. I would definitely give this dealership more business in the future. A quick word about Honda Care warranties and service contracts. These can be had elsewhere for about half the price of what is offered here. You do not have to purchase from the dealer in which the vehicle was purchased. Without going too much into it, a quick search on the Internet can lead you to more reasonable pricing, although you will not be able to roll it into your loan (sorry, Ronmel). read more

My CRV had broken down on a Sunday night and I called the Concord Honda and a young man named Leo Hawkins answer the phone. He took his personal time to come help me and turned out he jumped the car for me and it worked and I cannot recommend Leo enough he is a sales person at Concord Honda. If you need a new Honda or even a used one asked for Leo Hawkins he was fabulous. read more

This place is packed full of people for this Fourth of July sales event, it was crazy. I was just there to compare cars and hoped to find the one that fits my needs. Before even approaching the decision to put the time into going to the dealership, I decided to go online and do some research. After looking up the best deals, I went ahead and put in my email and submitted it to the website to see if I would get any offers. In about 5 minutes or less I got a email and phone call from a Ali, an internet sales manager, who told me to just stop by at any time and just take a look at some of the cars around the lot. As I entered the lot I was soon approached by another staff member who pointed me to the right direction to find Ali. Ali was neck deep with customers but this guy is the best you can get for a sales rep. He treats you like family although he doesn't even know you at first and appreciates all you have to offer in all varieties of discussion. His sincerity is what convinced me to make this review. He convinced me to buy a car that was at first well over my budget, as I am a college student, but he made the best deal he could ever offer. Although I was there just to take a look, as a first time lessee, I never knew how easy it was to get my first car. It might surprise you of what might come your way. I would say to all that live around the Bay Area to visit this gentlemen, he will make the time for you while finding the right car at the best price. I would also like to thank Juanito in the dealers department for making me feel at home when it came to putting some money I worked very hard for on the table, lol. All these people work hard and you can tell when you first walk in. I recommend this place 100% for anyone looking for a Honda. Hope to see this place after a few years while referring a few friends in the meantime, and I wish the best for all those who continue to hunt down for the right car for them. read more

Had a decent time purchasing a vehicle from this dealership but what I see in taking care of their customers is very sad .after purchasing my vehicle and being told the windshield had been replaced a month later I call cause. It leaks air real bad ,they then tell me sorry if you can get us the places name or p.o. number we cant help you. This is after I talked to the person that did the window!!!!!! You think after they paid tohave it done the first time they would of said sure mr. Lopez we'll call ,and take care.of you . So for customer service ill never call this dealership again , read more

My family did not have a good experience at this dealership. In fact it was decidedly bad. We went to look at a car that was advertised on the Concord Honda website. We have bought cars at other dealerships in the past (prior to moving to the SF Bay Area) and always found the sales people very helpful and attentive. This was NOT the case at Concord Honda. The salesperson knew very little about the car, and could not refer us to any one at the dealership who knew anything more. We had done a lot of research on what we wanted, and the car fit the criteria, so we went ahead and bought the car anyway (even though it was tempting to just leave). We also bought a "Total Care Card," which we were told would serve as an extended warranty. The person who wrote up the contract in the business office said the salesperson would give us the card. However, the salesperson did not give us the card before we left, so we called when we got home to inquire about picking it up. The salesperson said that she did not have the card. To clarify the issue, we left two voice mail messages and sending an email inquiry over the course of three days, we finally heard from the "Internet & Fleet Sales Director," who told us via text that the card would come in the mail in 3-4 weeks. We have this communication documented. The card did NOT come within this time frame, so we contacted the dealership again. This time the "Finance Manager" told us the card would arrive in 5-8 weeks. We documented this telephone communication. After 8 weeks passed, the card still did not come. My spouse called again to inquire about the card and was told by the salesperson (who no doubt received credit for selling us the car) said that she "told" us that the contract we signed served as the "card," and that there was nothing that was going to come in the mail. This statement is not remotely true, no matter what she thought she said. She did not make this statement; it's not what we were told by any one at the dealership. We will never go back to this place, and will never recommend this dealership to anyone else. This is, without a doubt, the WORST car dealership we have encountered. read more

My fiance bought a 2013 Honda Accord, after going over her paperwork i noticed they sold her a Easy Care extendad warranty for $2000.00 that she didnt need, i have trying to return for a month and half now being passed from one person to the next, now i have Roy helping me who says refunds are issued once a month and i have to wait till the end of May to get my refund because my paperwork that they had wasnt proccsed before the deadline, she paid cash for the car why should we have to wait a month, they delayed and passed me arround from one person to the next for over a month, Concord Honda is a rip off and dont bother leaving Roy a message he wont return your call read more

Very disappointed with the customer service at this Honda. There is reason people avoid this dealership and go to a different one. From the moment I pulled into the service department, I had to ask to be helped. There were service advisors just simply sitting at their computers and I stood there for quite a while until one paid enough attention to realize a customer was waiting. After I finally got my car serviced, and driving home, I realized my wheel lock key wasn't returned to my car. I called the dealership and spoke to rich the service supervisor I worked with. He said the tech still had it, and it would be delivered to me. I gave them my info and thought that was the end. 45 minutes later, I get a call asking for my address again. Ugh. I wait another 2 hours, still no one. It is now the next day, and the service dept is closed. I call the dealership and speak to the manager. I explain my situation and he does not try to remedy it at all. He says the best he can do is leave a message for the service dept to handle it on Monday. Something I could do myself. Concord honda is very unprofessional. If you have a different service center near you, I recommend you go to that one instead. Nothing like this has ever happened to my family at walnut creek honda. read more

This was supposed to be zero stars. The reason you ask? LIke the first reviewer, my battery went out and thus I needed the radio code. Well, I bought my car like in 96 and couple years later, that happened to me. So I called them and said the same thing. It'll be like 100 or so dollars to take the radio out and look. But I told them they could probably check my vin # and get it without taking the radio out and charging me a freaking 100 for it then the asshole got pissy. I also told the guy that I never got the radio code card when I bought the car. Then he goes and says that they just recently changed owners and all the computers are being updated and all old records aren't there anymore. I'm like WTF??? Complete assholes and to think that right after I bought my car there I even refer them to my friend and he bought 2 more cars there. I went back a week or so after I bought my car and my friend too and said since I referred you a customer, someone working there said they were going to give me like free carpet mats or something. All they said was no ... no one promised you.... lying sobs... read more

My fiancé and I went to concord honda and were ready to buy a car and the ONLY reason we didn't go through with it was because our saleswoman was so incredibly rude we just didn't want to support her & decided to go elsewhere. She took 30 minutes just to greet us, would take so long to get back to us in between questions and changes on our quote, and was just impatient & filled with attitude. Her name is Cristina and I wanted to write this review so everyone is aware and requests another sales person. Sorry Honda concord you lost our business which would have been a sure deal if you had a polite sales force. read more

Came to Honda with intention of buying certified honda. I ask Nikko for his best price and was told Concord honda do not give discount and then started to walk away and helped another customer. This must be the worst sales person we ever met. Then we went in and spoke to Jack Zhang (General Manager) and he gave us the run around on Sonic pricing and spoke to us like we are some homeless ghetto off the street. Do yourself a favor and go to Walnut creek Honda and stay away from Concord Honda read more

This review is based upon Concord Honda's Service Department. While I can't say anything horrible about them, be cautious! I have a 2005 Odyssey and they try all kinds of techniques to embezzle money from you! I bought my car in Florida and moved back to the Bay Area in 2006. The car went to Concord Toyota until the last year. For one thing, you ONLY have to do what the Maintenance Minder tells you. Concord Honda (and most other dealers) will try to sell you a bill of goods that Honda Corp doesn't require or even recommend. One example is that they tried to sell me a "Transmission Flush". Honda Corp requires that you have the dealer drain and refill the transmission fluid. This is usually about a $60 job. However, Concord Honda kept trying to sell me their flush system for $160. Then I found out that Honda Corp. has a Bulletin out stating NOT to flush the transmission because this could damage it. Instead, Honda says just drain and refill and that would be adequate. When I brought this up to Concord Honda, they told me that it's not really a flush but a drain, fill, drain, fill. That doesn't sound like a "flush" to me! So I don't know if they really flush the transmission, despite Honda's warning, or are they just selling the public a bill-of-goods? I find that Concord Honda also charges retail-retail for all services as well. For example, when my Odyssey hit 105K, the Maintenance Minder requires you to change the timing belt and tune up the engine. The cost at Concord Honda was almost $2,000! I found a Honda dealer in Davis that does the same job for half the price and they have the Honda President's Award to boot. Another thing i discovered recently was that I checked the air filter on the car and found that it was the ORIGINAL air filter installed in Japan. So I changed it myself. Yet, for the first 100K miles, not once did Concord Honda change it or even look at it because if they had, they should have changed it. Not to detail-oriented! The last thing that pisses me off about Concord Honda is that whenever they try to sell you their own suggested service (usually for hundreds more than what Honda Corp requires), when you state that you want only what Honda recommends, they say out loud that they're writing on your record that you are "refusing the suggested service". Remember, it's your car and as long as you are doing what the manufacturer recommends, you don't have to fall for their bull. I think they do this because a lot of people get intimidated that now they have something on YOUR record so they break down and do the service suggested by this dealer. That's hundreds more than what's necessary. While Concord Honda never did anything outrageous, I think the neglect of important details (air filter), the games they play to get you to do expensive services (refusing service), and them selling services that clearly are NOT advised by Honda (transmission flush vs. drain and fill) makes this a place to avoid. Update: Last service I was told that all four brakes had 2mm left, and the hoses were bad. My new dealer measured 4mm on all four brakes (no replacement necessary and not needed for another 10,000 miles) and the hoses were fine. You judge!!! read more

Went their 3 times for an oil change and because I had a an email coupon the staf didn't want to help me out any time you show them a discount coupon they try to ignore you read more

Never Never Never go to Concord Honda for any type of service. The are rip offs and treat their customers with no respect! I am a single mom and have serviced my Honda Accord at this location for years and I mean years. I took my Honda to be looked at on a Friday morning because the night before I heard a bubbling water sound coming from my radiator. The service tech named Brian looked at my car and determined that there was nothing wrong with my car - I insisted that I leave my car to be really looked at since I drive 20 miles to work every day on the freeway. Later that afternoon he called and said they could not find anything wrong and wouldn't charge me. I asked him to look at my car AGAIN because I know my car and there is something drastically wrong. He claims they looked at it and couldn't find anything wrong. TWO WEEKS LATER steam is coming out of the hood of my car as I am driving 65 miles mph down the freeway, I pull over, and I am now stranded on the side of the freeway as the cars are flying by. I call AAA to find out it will cost me $165 to be towed to Concord Honda (because I am18 miles away). I call Concord Honda and a service tech named Shawn tells me to have it towed to him and he promised me he would take care of me - which I did. Shawn called me that evening close to 6pm to inform me that the radiator cap failed and that i have $1500 worth of damage. I immediately questioned why the mechanic did not check my radiator cap two weeks before. Shawn said that since they did not CHARGE ME ANYTHING two weeks prior CONCORD HONDA WAS NOT LIABLE. I hung up and thought about it for a bit and called back - this time one of the mechanics was put on the phone. HE agreed that the radiator failure caused the damage but it was out of his hands to help me. I called back to Shawn and asked him to speak to his SERVICE MGR to see what they could offer me as some type of discount. Oh, I forgot to mention when the tow truck driver brought in my car Shawn grabbed a coupon out of the trash can and offered me a 20% discount. Which is great....but the radiator failed - a $7 item and now I have a $1500 charge - 20%. I called back on Monday to talk to Shawn to see if the Service Mgr - which is Chris Tastard would offer to help me in any way since Concord Honda made the incorrect diagnosis. I find out that both Chris and Shawn are out of the office on Monday! What the heck! I have no car, borrowed a friends, and the phone call that I was waiting for was not going to happen because both of the people are out of the office that are supposed to call me back. I finally get a hold of Chris on Tuesday, now mind you they have had my car since Friday late afternoon! Chris proceeds to tell me that since I have not serviced my car at a Concord Dealer that he feels my car has had this problem from lack of service. What Chris did not know is that the Honda Corporation made some mistake in their computer and had my VIN number and another owner mixed up. I tried to explain this to Chris and he was rude and spoke over me and would not let me speak. He kept telling me that since they didn't charge me two weeks prior and could not recreate the problem that he was not liable and that since I had not been taking my car in for regular service he would not help me...PERIOD! I told Chris that I was going to be looking for a new Honda at the end of the year and to please reconsider helping me at this time and I would be buying my new vehicle from Concord Honda. Chris then proceeded to tell me that he could offer me a great discount on a new car TODAY and that I shouldn't put any money into my car. .....I called another mechanic from another location and asked him what I should do. He said to go and get my car from Concord Honda and that they are rip offs. He said to make sure there is fluid in my car and that a radiator cap in on tight. I was only going to drive my car two to three miles and it would be fine. I went in that evening to get my car and Chris Tastard walked up to me to ask if I was there to give authorization for the $1500 service. NO, I DONT THINK SO! This is the funny part - he says to me again that the reason my car is not running well is that I am not getting it serviced at his location. I turned and saw five different service technicians in the room and i started asking them one at a time if they knew who I was and if I looked familiar to them. Each of them answered, yes, you have been bringing in your Honda Accord to us for many years! Hmm, Chris, you say I have not been having my Honda serviced at your location and that is why my car has problems?????? Look around - five of your service techs know who I am! Interesting!!!! So, I drove off the lot, my car ran just fine....oh Chris yelled at me as i was leaving that my car was unsafe to drive,and took my car to another mechanic. The charge was a new radiator cap and over flow tank - about $30. I will never go back to Concord H read more

The worst experience with a car dealership so far. I was told to come look at car and begin a contract and as soon as I arrived another associate told me the vehicle had been purchased already. When I spoke with the Internet associate Larry Samorano who was supposedly making a contract with me had no idea what he was talking about or the whereabouts on the vehicle even though he had told me it was out for smog and inspection . After waiting for 45 minutes on his manager Ali said the car was on the way back from Hayward because the customer decided not to purchase the vehicle . He told me he would call me back that night or morning and didn't hear back for two days. Ended up calling me Friday night saying it wasn't his fault and there was nothing he could do. Ever since then he's been saying he would be looking for cars for the inconvenience and I've yet to hear anything . I wouldn't recommend wasting your money here . WORST service and experience ever ! read more

DO NOT take your car here for repairs. I took my 2007 Element here due to an issue with the passenger seat belt and in the process of repair, they broke the bottom covers and blamed me! I don't even have a clue how those covers are removed and funny that it happened while repairing the seat belt! Bottom line, be smart and take your car somewhere else. Honda Oakland is much better. read more

I do not recommend purchasing a car from concord Honda. I spent hours researching the price range on the car that I wanted to purchase. We then went to the dealer with all of the information. After an hour of negotiation I finally had to leave without a car. They tried to sell me all kinds of additional features that I didn't want. They said their True price guarantee was as low as they could go and that I should get a longer loan period or put more money down to meet my car payment budget. They literally would not come down a 1,000 to make the sale. I ended up leaving and going to walnut creek Honda and was able to make a deal with them in under 10 minutes. read more

They have the worst service I've ever had. It took them more than 2 hours for an oil change. That's how basically I spent my day off. It was such a waste of my time. Setting up an appointment with them didn't help at all. read more

awful and appauling customer service. came in to ask about a car and guys were talking outside, the lady at the desk was on her phone and not giving me eye contact. When I finally did get a guy to talk to and I asked about car issues or recalls, HE BLATANTLY LIED!! In addition, he told me the accord is made in japan, which simply is not true. DISHONESTY AND IGNORANCE MAKE A BAD PAIR :( read more

I service both of my Hondas with Concord Honda. Roger Moore is my go to advisor. He is always helpful, professional, and goes the extra mile for his customers. I highly recommend servicing your vehicle with him. read more

My experience with this location is limited to the purchase of our 2007 Honda Odyssey and recall repairs along with the occasional complimentary oil change for abysmal service. Today takes the cake. My sliding door closed shut and has stayed closed. Can't open it electronically or manually. It happened 2 weeks AFTER my warranty ran out (of course.) Took it in last night. "We have never seen anything like this before." After the $1100 quote, I said "no thanks." Just picked it up - drove home and realized they didn't put my window frame back together after trying to break into the door panel. Just... wow. I wrote to Honda Corporate last night and at least they seem interested in helping me. I take care of my car and to have something MAJOR fail just after the warranty expires......a little convenient. read more

the worst honda dealership... what a horrible experienced from jessica, bad customer service. just a waste of time driving there for an hour.. read more

So, I bought an used Ford Fiesta 2013 model car from this specific dealership 6 days ago. They assured me that the car had been tested and they offered warranty. They told us that the warranty was a little of 4,000 dollars. We asked if they were serious, and they said "Yes, Ford insurance is a little more costly." After further prying we found out they had cheaper warranty packages available but had just thought to tell us the most expensive one, which included coverage on items the car didn't even have. We paid warranty that was much more suited for our car. (about 2,500 dollars) Not even a week after purchasing the car, the door latch swung open when i was driving. Luckily it was on the drivers side so i was able to quickly pull it in. There is a recall for this specific problem at the beginning of the year and i called this dealership to see if they could fix it for me under the warranty. THEY SAID NO. They can't even fix a latch problem on the door? Something that is only 100, 150 dollars at most? Then after, they even discouraged me to bring it in to their dealership since they didn't want to order the parts and that it would "take too long." I find this extremely upsetting how they are so friendly when you are buying the car but they won't fix it even though i have a costly warranty and there was a recall out. I asked when buying the car if there was any known problems with this model and they said NO. IF YOU ARE PLANNING ON PURCHASING A VEHICLE HERE, MAKE SURE THEY TELL YOU IN WRITING THAT WHETHER OR NOT THEY WIILL COVER YOUR CAR FOR A CERTAIN ISSUES OTHER THAN ENGINE OR ELECTRICAL, IF THEY SAY THE CAR IS FINE. I made the mistake of not doing this and just trusted in good faith that they would have the ethics to fix a simple problem that they should of known. It is weird that they say they have certified technicians who test the entire car to make sure it is completely safe and usable, but when i drive it for 5 days, it starts falling apart. This was my first car and i am upset that they would take advantage of a new buyer. read more

Purchased our first Honda 3 years ago from Ali. The sales process was very professional and transparent. We love our Accord Sport so much , that we are purchasing a CRV. We are waiting for the car to arrive. Our experience with the Parts and Service department has been outstanding and was another reason we purchased again. The Sales and Service staff in general add to the success of Concord Honda. read more

I had a FABULOUS experience at Concord Honda. My guys I worked with were Tony, Joe & Chad. All were nothing but wonderful. The young lady at the front reception desk was very friendly and helpful. The guys were very friendly and helpful. Tony & Joe were the "sales" guys and Chad was the "paperwork' guy. All three of them were just a pleasure to work with. Tony & Joe both never lied about anything. If they didn't know an answer, they just said they didn't know but would find out. Unlike several other sales people at other dealerships that told us lots of untruths. We would absolutely refer people here as well as buy another vehicle if we need one. read more

I came here and had a wonderful experience! I came in with a small budget and came out feeling like I was a winner! I bought a 2003 Subaru Outback from Alex Temple. I can not say how hesitant I was about dealing with car salesmen in general...I have had bad experiences with pushy, arrogant salesmen that could care less about how comfortable I felt with the monthly payments and cared more about their commission instead. Alex was a very sweet guy that genuinely cared about what I wanted. He was not pushy nor was he a negligent in anyway. He made sure that I knew exactly what was going on, what the next steps were, and was very reassuring. He didn't make me feel bad about having not so great credit and treated me well. I feel like he would've treated any other person the same way, even if he was making a bigger commission. Even the financier Mark was so friendly and made me feel really great about my purchase. It was a really great overall experience there. I left with a great, reliable car, at a very low price! I feel like it was a steal!!! Thank you so much Alex for your awesome customer service!! Next time I need a car, I'm coming to you! read more

Terrible service dept. I tried calling the Service Dept 4 times to talk to a Service Advisor. No one from the service dept answered any of my calls. Every one of my calls went to an automated survey asking for my comments on how well the service advisor answered my questions. DO NOT bring your car to Concord Honda! read more

I bought a used car about a month ago. Before I even got the car home the broken sensor light was on. They haven't returned my calls or emails regarding this. When I do get someone on the line they are rude and unhelpful. read more

I bought a CR-V from Joe Samimi this morning. Prior to the purchase, I did extensive research, including quotes from the Costco and Consumer Reports programs. Joe offered the best price on the vehicle I was looking for. I was in and out of the dealership in less than two hours, and Joe did an outstanding job "greasing the skids" throughout. It was an exceptional purchasing experience. I strongly recommend Concord Honda and Joe. read more

As you know, car buying can be a very stressful experience. Two days ago we went to a dealership that had the car that we wanted, made an appointment, test drove the car, and someone else had purchased it during our test drive! We had looked for a car throughout California and even thought about flying to Southern California to buy a car. Who would figure that we would purchase our car at Concord Honda, just 15 miles from our house We had originally gone to the dealership in March, but was not ready to purchase until the last 2 weeks. We called and was helped by Richard Gorman. After having lost the other car we decided to go to Concord Honda and they matched the lowest quote we had without any hassle! Thanks for making it a terrific experience! Michael Du (sales manager), Jessica Zhao (product specialist), and Romel Nunez (finance) made the process so easy.  I have already referred my relatives and friends to Concord Honda. read more

Where do I start...our sales man Mike Fratto. If you go here ask for Mike. He is hands down the best salesman I have ever worked with. My girlfriend has wanted a Fit Sport for about 3 years and the day finally came on Saturday. We went to the dealership and Mike was the first to aproach us. We told him what we were looking for (originally a 07-08 used) and he took us over to a New Fit and a Fit sport to see the differences. We went for a test drive and the back. He explained all the differences and showed us some cool features of the car. So we go inside and he starts the hunt for our perfect car and man did he hunt. He of course, like all salesmen, he tried to get us into more than we could affort, but we told him what we could afford and that if they couldn't get us cheap enough finacing we had our own. So he worked the numbers and was never really all pressure like most salesmen are. We would tell him what we could do and he went on a hunt for it. Finally he found a used 08 Fit Sport at another dealership so my girlfriend left to go home and get our trade in and not 2 minutes after she left he came back to me and told me he lost the car, the other dealership sold it!!! Oh man were we pissed!!! So we left that night upset at the events of the day and started talking on the way home. We reconcidered our budget and texed Mike and told him our new budget if he could work it for a new Fit. He told me he would look into it and get back to me. Mike and I texted back and forth and figured out how to make our financing work (it ended up being the best deal). But it wasnt easy, we were approved for less than what we needed. But Mike, being as wonderful as he is, negotiated us a price less than invoice and got us a good trade in for her '99 Civic that we traded in so that we didnt have to put that much down. All and all it was a wonderful experience. Mike was wonderful. He really went above and beond to make our shopping experience wonderful. We ended up getting a better car than we wanted and stayed with in our monthly payment amount. We will be back in a few year to get me a new car!! read more

My husband and I recently purchased a 2014 civic EX coupe as a commuter from the wonderful Mr Ali Maloky! We came all the way out from Sacramento to purchase this baby. We went there thinking we were going to have to purchase a used car under a certain price range. We got there, and as soon as we stepped out the car we saw Mr. Ali Maloky out on the lot. We walked the lot a bit and went inside where Ali had gotten us approved for a brand new car! I thought this was draw dropping considering our situation. Ali Maloky and the General Manger Mike Meredith definitely worked their magic on this deal. I feel they went above and beyond for us and got us into a reliable car for a price. I would definitely recommend this dealership to anyone who wants to get a good car at a great price. Definitely talk to Ali!! read more