I sold my 2014 Honda Civic through CarMax and had zero issues…read more First, I added my vehicle information online for a quote then submitted an in-person appointment for my car to be evaluated. Once I arrived, staff members walked me through the process and had my car inspected. Afterwards Lamees helped me with the paperwork -- it went smoothy and she was very informative and professional. I'm very satisfied with her work. The entire process took 1 hour. Walked out with a check!

This is one of the worst-operated businesses I have ever dealt with. We had the unfortunate…read moreexperience of having to visit this location not once, not twice, but three separate times because of repeated errors and negligence by the staff. On our first visit, we dealt with Juan, who is apparently a manager at this location--which, based on our experience, doesn't seem to mean much here. Juan told us that we only needed one legal document signed and provided no clear instructions on how the paperwork needed to be completed or signed. When we returned for the second time, we learned that Juan was actually supposed to provide us with an entire packet of documents and instructions necessary to complete the sale. Because we had not been given the correct information the first time, we were denied the ability to sell the vehicle yet again. Not only did this waste a significant amount of our time, but the delay also caused our original vehicle appraisal/offer to expire. That led to a third trip to this location, where we then had to spend another two hours having the vehicle reappraised and going through the entire selling process all over again--all because the process was mishandled from the beginning. The lack of communication, attention to detail, and accountability at this location was incredibly frustrating. You would expect significantly more competence from someone in a management position, but unfortunately that was not our experience. I would strongly recommend avoiding this particular CarMax if possible. Based on our experience, I would choose virtually any other CarMax location over this one.

I had a great experience working with Jorge, the service manager. After I called with concerns…read moreabout my car, he took the time to listen, took my concerns seriously, and handled everything professionally from start to finish. What stood out most was his communication and customer service. He kept me informed, followed up promptly, and made sure my concerns were addressed. It's refreshing to work with someone who genuinely cares about helping customers and making sure they leave feeling taken care of. Thank you, Jorge, for turning a stressful situation into a positive experience. Your professionalism and excellent customer service did not go unnoticed!

I brought my 6-year-old Chevy Silverado Trail Boss in for a minor repair. The service department…read morerecommended a $3,000 maintenance package, which I regret agreeing to. About a month after the service, my transmission started slipping and eventually the truck stalled on the road. When I brought it back, I was told the transmission needed to be completely replaced for $12,000. They then "offered" to do it for $9,000 because the previous service had been done recently. That alone raised serious concerns. I found a reputable local shop that quoted $6,000 for the same job and arranged to have my truck towed there. I was told I didn't need to be present since it was simply being transported to another shop. Unbelievably, the dealership released the WRONG truck to the tow company. After a long back-and-forth, the dealership claimed it was not their fault. A tow truck driver does not just pick a random vehicle off a lot -- the dealership controls vehicle release. They eventually said they would reimburse the towing fee once I had it towed again. Four months later, I have received nothing. Someone please teach them accountability at least. Do yourself a favor. Take your car somewhere else.

Ok I had to write this review because this place's customer service is superb 10/10 highly…read morerecommend. We had a minor hiccup, we came down to San Jose to pick up heavy materials but unfortunately our tailgate of Tacoma popped out in conjunction of materials didn't quite fit into the truck. We needed to drive very windy mountain road, didn't think it was safe to leave it popped out and drive. We saw that this service center was 7 minutes away and just went in panic mode asking for help. Marvin at service center came to help us in generosity, he couldn't figure it out so he asked help from technician but our heavy materials was in the way. We unloaded the all material but unfortunately we couldn't put tailgate back together as it popped out in awkward angle. We had to go back to this Toyota service center again, Elmor from service center also came to help us, took our Tacoma into inside of service center. Technician really had to go down to tire area on bottom so the car to let attachments piece to turn so we can get tailgating back in. We took 20 minutes or more of their time, fully intended to pay for service but they didn't even charge us for this huge help! We didn't have appointment, and we didn't but this Tacoma here. Yet they were so helpful. I have noting but great experience at all Toyota dealership or service center. They are all so amazing, helpful, and caring. Those experience makes me want to buy a car there when we are in need for the future. We are so glad we bought Tacoma (unlike all Te**la service center or dealership)

I have been taking my Rav4 to Capitol Toyota for over 8 years for maintenance & always meet my…read moreexpectations. I'm a senior & deal with John Kim & I have faith in him that he will keep my vehicle in good condition for the road. Thanks John Kim & Capitol Toyota Maintenance Crew

Ordered a car part online and picked it up at the dealership with no issues. Parking was easy, the…read moredealership was clean and organized, and the staff at the parts counter were friendly and helpful. Thank you INFINITI

Do NOT work with Phillip Miller. I called to negotiate over the phone and they refused to want to…read moreremove the Stargard security system which they add onto every car. $1500 for something that costs under $100. He kept pushing that vehicle thefts are up, spewing fake facts at 30%. The guy doesn't know how to stop yapping. If we don't meet in price, fine, but don't lie to your customers spewing fake facts. Update: they're still refusing to remove the add-ons. $450 for door edge PPF. And $1500 for the Stargard GPS. Go to Nissan Hayward, they're willing to remove the add-ons. Do not work with Raul or Toan.

Headline: 35+ car purchases later, I've finally found the perfect experience…read more "I am incredibly impressed with Capitol Hyundai's 'No Brainer Hassle-Free' process. In the last six months, I've purchased both a 2026 Tucson Hybrid Limited and a 2026 Ioniq 5 Limited here. Stephen Fitch was an exceptional sales consultant. As a 74-year-old who has purchased over 35 vehicles, I've seen every dealership trick in the book. Stephen was a breath of fresh air--patient, knowledgeable, and zero-pressure. I especially appreciated that there were no 'required' add-ons like paint sealant or fabric protection marked up over the MSRP. I was able to negotiate fairly, utilize dealer incentives, and secure Hyundai rebates that saved me significant money. Danielle Torres made the paperwork a breeze. She presented warranty and service options informatively, but remained professional and pleasant when I declined. A huge plus: she scanned everything and sent it as a PDF rather than handing me a heavy stack of paper--perfect for my electronic filing system. Before I drove off, Stephen took the time to ensure I was comfortable with the high-tech features of my new EVs. The dealership is spotless, well-managed, and the detailing team did a superb job. If you want transparency and a higher standard of service, look no further than Capitol Hyundai and the DGDG group."

I don't normally leave reviews, but after everything I've been through with Capitol Hyundai, I feel…read morelike I need to share my experience. Just a couple of weeks after having my 2025 Hyundai Santa Fe serviced here, my car started having serious electrical problems out of nowhere. First, all of the warning chimes stopped working. Not long after that, the car completely died and left me stranded more than once. This is my only vehicle and the one I rely on every day to get to work, so this wasn't just an inconvenience, it completely disrupted my life. What frustrated me even more was trying to get help. For three straight days, I called the dealership over 15 times. I called the main service number and even tried calling several service advisors directly. I couldn't get through to a single service advisor. Every time I spoke with the front desk, I was told my information would be passed along and that someone would call me back. That never happened. After getting nowhere, I finally had to take time out of my own day and drive to the dealership just to talk to someone face-to-face. That's when I met Devin. I do appreciate him taking the time to speak with me and getting my vehicle scheduled. During our conversation, Devin explained that their phone system had been having issues. I understand that technical problems happen, but as a customer, that's hard to accept. If the phone system isn't working, there should be another way to make sure customers are taken care of. A dealership shouldn't have customers calling for days, leaving messages, and never getting a callback, especially when their vehicle has left them stranded. This also isn't the first issue I've had after getting my vehicle serviced here. My service history shows I've had multiple concerns over time, and it's gotten to the point where it's difficult to trust the service department. To make things even more frustrating, I was told that if my vehicle needs to stay for diagnosis, I'd have to pay out of pocket for a rental until Hyundai decides whether the repair is covered under warranty. I understand that's their policy, but when your only car suddenly dies without warning, it's hard not to feel like you're being left to deal with everything on your own. I'm not upset because cars break. Things happen. What I'm disappointed in is the lack of communication and customer service. I shouldn't have to make more than 15 phone calls over three days, never receive a callback, and then physically drive to the dealership just to get someone to help me. I genuinely hope Capitol Hyundai improves the way they communicate with customers because no one should have to go through an experience like this. A service department isn't just there to repair cars, it's there to support customers when something goes wrong. Unfortunately, that wasn't my experience.

Stop letting your team members, loan agents ect commit fraud by signing lian contracts, selling…read morecars with major mechanical issues, using the "yoyo scheme" to sell cars. Use fair pricing, stop adding extra fees without the potential buyers knowledge. Your forms need to have dates, a contract should not be submitted without potential buyers knowledge. Fix all of your wrongs. Use integrety, honesty, caring and morals in your family owned buusness..

Scammed by DGDG…read more Last year, I sold my fully PPF-wrapped Tesla Model Y to DGDG. During the evaluation, they told me they had to deduct $1,000 from the offer because the car was wrapped and they needed to remove the wrap before reselling it. I accepted the reduced offer based on that explanation. Months later, I was contacted by the person who bought my old Tesla. He found me on LinkedIn to ask some questions about the car. To my surprise, he told me the car was sold to him with the full PPF wrap still on it. I immediately called DGDG to understand what happened. Their response was, "You agreed to the final selling price, so there's nothing we can do now." I spent over 90 minutes trying to reach a manager. Everyone I spoke with said, "I'm not responsible; I'll connect you to the manager," and then the line got disconnected. When I tried to call back, I received no response. When I finally got connected with a manager, she said, "The buyer wanted to have the PPF, so we didn't unwrap it." And while I was still talking to her, the phone got disconnected again. I called back, but no one answered. This was a clear case of deception. They reduced the price claiming they had to remove the wrap, then sold the car as-is with the wrap still on, profiting from my loss. Avoid doing business with this DGDG. If they ask to reduce your car's value for any reason, demand clear documentation that explains the breakdown of the final offer and the reasons behind any deductions. Do not rely on verbal explanations. I regret trusting them.

I'm reading the poor reviews of this location and am extremely confused because I find it hard to…read morebelieve any of the salespeople at Acura Capitol would be like that... I was helped by CHRIS, who helped me get my first car off the lot. He was kind, very informative, professional, and not once did I feel pressured or rushed to buy anything. I am extremely happy with the service provided and of course, my new 2026 Acura Integra :) Thank you for the wonderful experience!

Went in and ask for some numbers on a 2026 integra type s, i asked for a best rate based on an…read moreexcellent credit score and the person (i forgot his name) who was helping me gave me a high APR and his argument was that you don't get low APR on that specific vehicle (type S) he said i was arguing but i never did i was just telling him that normally in a new car that APR is not that high, i would understand if it was used, but anyways since he said i was arguing i got up and left since me speaking and explaining apparently was arguing Dont fall for that BS, i got a better rate in ACURA OF SAN FRANCISCO......

Josh, Ryan and Dale. They are the guys!…read more Thanks to all 3 of them for taking us walking in at 7pm on a Monday from another dealership to see a speicific color on an expeditaiton to driving out in our dream car at 9pm. Seemless process, extremly helfull and we will be back!

Be careful as this sales store uses deceptive pricing practices! Thieves…read more When buying items in person. This exact gasket was priced at $64 in the store. However, when I showed the item to the employee at the desk on Saturday at 1:50 PM, he mentioned that I could order it online and pick it up on Monday for less. It would have been a $88 difference. Pay $140 or order online and pick up for $53.43.