Absolutely horrible experience. Ordered through Doordash and the restaurant was out of mashed potatoes. Seriously, mashed potatoes. The one thing that they are known for is chicken fried steak and mashed potatoes. When I called to ask for a refund or a credit for the mashed potatoes, they directed me to Doordash. When I last checked , Doordash wasn't the ones responsible for cooking the food. Poor management at Cotton Patch is the real problem. Buyer beware when ordering from this restaurant. read more

Food is to salty. Staff is to slow. Not a very friendly staff. Will not come here again. read more

Cotton Patch Cafe - Left everything - Comfort Food Near Me - McKinney, Texas

This place is marginal. Last week four of us go for lunch. One of the ladies got served the wrong order. The waitress took it back and after 25 minutes we called for the manager. Waitress "forgot" to resubmit the correct order after being asked twice where it was. The manager brought her meal and apologized and gave us free appetizers the next time we eat there. He should have comped her meal. read more

The service was excellent the food was even better I highly recommend this location the manager K.C was very friendly we got all our meals very quickly the whole staff was wonderful read more

The Tex-Mex salad was super crisp and fresh served with a generous portion of fresh avocado. Absolutely delightful.

I like Cotton Patch in general as it's one of my favorite places to eat. However this location the service and food need some work. My chicken fried steak was delicious and hot but the fries were lukewarm, rolls were cold but allegedly just came out of the oven, and some of my other family had cold food. Now they did adjust one meal off proactively which was good. We got there right when it opened at 10:45am so you would think things were hot. Still a decent place to eat but needs some work. Update: We were invited back to dine at this location. I had the steak and baked potato, which was a first for me ordering this off their menu. One of the best steaks I've ever had, and the bake potato was delicious. The service this time was "Cotton Patch Quality", meaning, it was excellent. They definitely fixed whatever little hiccup they had from our last visit. I would like to thank the manager of the restaurant for inviting us back, and for the outstanding service! read more

I doubt if the Nachos on the menu looked like what they brought out...that this would get ordered at all. Why would you even bring this out of the kitchen!? read more

Cotton Patch Cafe - Burned Nacho Surprise - Comfort Food Near Me - McKinney, Texas

Ordered from doordash... They forgot my salad & delivered RAW "blackened" tilapia that I didn't notice tasted weird until halfway in... Awful quality and service and am hoping to get them removed from DoorDash for trying to poison me. read more

Manager doesn't seem too keen on satisfying customers. I'm sure the food is good, as it is at other locations however, the poor attitude displayed by management has turned me away indefinitely. read more

Totally delicious! Large portions and very reasonable prices. We stopped in after church on Sunday and my wife had the Turkey and dressing and it was real Turkey roasted fresh first thing in the morning. I had the chicken fried steak and the breading was very tasty a d not so large that it over shadowed the meal. Portions are large. Sides are plentiful and yummy. Please know that this is a scratch kitchen so freshness is the name if the game. Many police officers eat here so consider buying a gift card to leave with the cashier to pay for their meal! read more

I can't speak for the service and food inside the restaurant, but I ordered via Uber Eats this evening and am so glad I overlooked the not so great reviews. My chicken fried steak meal was delicious! Fried food can be a wild card with Uber because it can arrive soggy, but this was not the case- it was hot and perfectly crispy! read more

Had a great experience at Cotton Patch McKinney. Food was great and our waitress, Lorrie was very nice, attentive and we never had to wait on anything. read more

We hadn't been back in a couple of years since service had dropped off but we tried it again and enjoyed the food and service. Deedee was our server and was great. She was very nice as she helped my wife find non-dairy options. She even caught a mistake when one item came out with butter on it, and fixed it immediately. Chris was the manager that night and was also very nice to us and Deedee. We had steak and it was acceptable for this style of restaurant. The fried pickles and jalapeño cornbread were really good. We watched wait staff at other table and felt they were also very nice and efficient. Management has turned things around from a couple of years ago. If you dropped out like us, give it a try again. read more

Not a good experience. It took over an hour to get our food. When it did arrive it was ice cold. Rolls were cold and hard. I know they're probably having staffing issues in the kitchen, so I didn't complain. Our waitress was sweet though and kept our drinks full. Regardless, I won't be back. read more

I have a friend that used to work here in high school. She nicknamed it the Rotten Snatch. Now I can see why. The food was decent. Got a Club sandwich and a side salad. (Light lunch, I'm watching my figure ok? Screw you.) Just your typical club sandwich, nothing too special, but got the job done. Same with the salad. But this places service sucked like no other. I think it was just my waiter, but damn, what a sucky suck. Let me setup the ambiance. I am by myself. I am one of 4 tables currently there. There are 3 waiters serving at the time. He comes over after a lil and by a lil, I mean 10 minutes, to take my drink order. I tell him I am ready to order my food, as well, because I have had ample time to glance at the menu, reglance at the menu, jump on my phone, read an article, then check the spelling of that article before he came to see me. Get my drink promptly, sipping on my DP and water. Finish the DP, sipping on my water (I get the water because waiters sometimes don't always refill your drink right away and I am like a camal that just took adderol in the desert...aka I drink a lot of fluids.) After about 10 minutes of having no DP, he finally comes over and says "Hey need a refill?" No dipshit, I don't need a refill. I need you fired. So I get my refill. Sipping more slowly on the DP this time because I don't want it to run out. 20 minutes has gone by. I still haven't received my food and my waiter has DISAPPEARED. WTF. So a new server comes and brings my food to me after about 25 minutes. Mind you, this is a club SANDWICH and a SIDE SALAD. My 15 year old brother can make and sandwich and grab lettuce out of a bag in about 5 minutes, so I would give them max MAYBE 15 to microwave the precooked bacon to put on my sandwich and toast my bread....sigh. So now my first waiter is gone and I think they just forgot to wait on me. Wasted about 40 minutes of my one hr lunch break waiting for food, then I just scarfed it down as fast as I could less my manager wants to ask me "So Andrew...where have you been. You were supposed to be back from lunch 10 minutes ago...did you get the memo about the TPS reports?" Fuck you. Anyways, very displeased with the service here at the Rotten Snatch and will never go back. It has ruined my flavor for every Rotten Snatch I will ever lay my eyes on. read more

While I am a stickler about customer service, I don't understand why people are so fussy over the service here. it's not fine dining. They aren't going to trip over you. They are there to get you in and out, just like AppleBee's and Chile's. It's been fine every time I've been here, and like I said, I'm a stickler when it comes to service! I really like that I have never had to wait for a table here. They have plenty of other customers but they always seem to have at least 1 empty table. Like I said, it's fast. We like the fish and chips. It's fast, it's easy, it's cheap and it's good! I've had several other plates but I usually stick with f&c when I go to Cotton Patch. If you have a sweet tooth, try their desserts. They have never disappointed. Especially the bread pudding. Yumminess! read more

Very robust menu, very good service (Samantha is the best), high quality food at a very reasonable price. Chicken Fried Chicken Fried Green Tomatoes (when in season) Potato and cheese soup Cobb Salad w/Avocado My favorites are above! Great value! Update 12/10/16: Their fried green tomatoes are now available year round! Also, their potato and cheese soup was 5/5 today! Rich, creamy, cheesy and great on a cold day. read more

Cotton Patch Cafe - Fish Taco! - Comfort Food Near Me - McKinney, Texas

OK, this was our third lunch here. I upgraded my rating from a 3 star to a 4. We have had the same server a couple of times now and she is very friendly and efficient. always nearby with a drink refill as soon as the glass hits the halfway mark. I had the Tuesday Tex-Mex menu item with Baja Fish Tacos. They were excellent and really hit the spot. My wife had the half sandwich and tortilla soup. she said the soup was better than many of the Mexican restaurants we have tried. The fact we had to wait several minutes to get seated is testimony to the crowds that gather here for lunch. We don't eat out much for dinner since my wife is such a great cook. But next time we are looking for someone else to cook, I think we will give this a try. read more

Waited an hour, we never sat down. Not a single table was seated in that time, and when we left there were no occupied tables at all!

Dined here on Friday night with my family of four (not for the first time). My Wabbit Platter (veggie plate) was absolutely DELISH. Had the macaroni & cheese, steamed broccoli, fried okra, squash casserole, and black eyed peas. Not a single bit of it left on my plate. Husband enjoyed the fish & chips, and I do love that their kids meals come with two sides and options like fruit and veggies instead of only french fries. HOWEVER.... what I do not like, and what prompted me to write a reveiw, is that they charge for kids beverages! Sure it's only like $1.39, but multiply times two kids plus the incremental tip, and it adds more to the bill than I think is necessary. I can't think of another table service restaurant that charges for kids drinks or at least doesn't include it in the kids meal price. For those of you without children or simply think I am cheap, then please note that the food is good and you'll probably be happy dining here. But if there are parents like me who dine out on a budget or ones that have multiple children then be prepared for this. Or make the kids drink water. read more

This restaurant was incredibly filthy tonight. At least 5 tables sat piled with dishes for the hour we were there. Tea was spilled into the laps of 2 of us. We had to clean it up and had to ask for more napkins several times before getting new ones. We had to ask about our order after about 20 minutes - pretty sure it was not put in until we asked - got food 20 minutes later. One item was not available and we weren't told until 5 minutes after we asked about our food. Very immature server disclosing his personal issues....as well as telling us "nobody ever tells me anything go figure" when reporting the item we ordered wasnt available. He was displaying inappropriate behavior with another server at our table interrupting our conversation to tell us that the other server was his best friend. He continually made excuses and comments. Very disappointing even for Cotton Patch. read more

Overall food is good, with a few really good options. A lot of southern comfort food, burgers, and some really good salads. I would highly recommend the strawberry pecan salad, and the boneless buffalo wings. Alcohol: Beer and wine with small bar. Prices: very reasonable and entree sizes are above average size. Service: ask for Lindsey, she is great!!! Enjoy read more

We had THE WORST service ever ! After delivering our food, the waiter never came back to our table. I had to go to the back to get our check!! read more

We have tried this place on a few occasions. The food is good. For those that are health conscious and/or vegetarian, there are choices. I am not clear why one comment by a younger party needed to call this place an inappropriate name. While these comments might be funny, they serve no usage and, frankly, should be deleted. The service was good. The food was excellent. The prices are reasonable. The menus have variety. Sometimes, it has been crowded but the turnover is fine. I see a comment about the Wabbit Platter which fits my wife since she is vegetarian. Frankly, I kind of like the grilled chicken. I know that I have had a couple of their sandwiches which were very adequate and priced reasonable. read more

The food is always fresh and delicious and the staff takes great care of us. Great Texas based comfort food outfit!

I was there last Thursday and I told my server to call the manager or the GM that was in the store and she told me that The GM didn't have time to talk to me she said he was really busy in the office. I just wanted to talk to him about how there was 3 cockroaches in my table this is really ridiculous. I am never coming back again. I don't know if there's been cockroaches all over the food or what. It's not safe to be eating like this. What it looks like to me is that the GM doesn't care about the restaurant or about the safety of anybody in the restaurant. If he doesn't care about his business he should get fired or not be a GM at all. Because like what I said it's not safe to be in those conditions. read more

"We open at 11 but I'm sorry we are out of chicken and dumplings"....what???? How did that happen??? Turns out manager told everyone to tell them they burned them and have to make more...oh okay, then I'll have chicken fried chicken...uuummm r u going to want white gravy with that? Yes plz. I'll have to see if we have any...Bye Felicia read more

Awesome! Got seated right away, got to try food before I ordered it, awesome service and nice prices! Like a Black Eyed Pea menu! Erin D. read more

So...the update. This place has really gone downhill. We walked out a few months ago because we waited for like 20 minutes for a server. It happens, places get busy and sometimes they're short staffed. So we gave it another try a couple weeks ago. The place was filthy, food and trash on the floors and just dirty. So we were seated and I opened the napkin with the silverware inside. I'm gagging thinking about it. The silverware looked as if it hadn't been washed. My boyfriend opened his and it was also dirty. So we walked out again and won't be going back. Imagine what the kitchen looks like if they can't be bothered to clean the dining room. read more

We tried cotton patch cafe before in Frisco and had a great experience. This location in McKinney is a joke. We were sat down immediately, but then took over 10 mins to have anyone acknowledge us. She took our drink order and asked immediately what we wanted. We couldn't tell her because we didnt have menus yet. When we got menus, ours were full of old food from someone else's dinners. The crumbs fell out everywhere. When we told the waiter, he was more interested in flirting with the waitresses then helping. Definitely disappointed read more

Cotton Patch Cafe - Manager sitting in the middle of dining room instead of serving customers. - Comfort Food Near Me - McKinney, Texas

33% success here. Missing items, no communication, worst part was it was delivered and no notification of unavailable items and can't change order. 20$ gift card on an 80$ order? Why, so I can get 20$ worth of food I didn't order? This one is crap. Don't go here. Incompetence is a requirement to work here. read more

Well since the manager allowed my son to get bullied by another employee which resulted in my son quitting I will lower my review. Ckearly not a friendly environment. read more

I had lunch here today and it was wonderful!!! From the second I walked in, it was noon, it was packed, but I was seated right away, I was aline. My server, Chad, was at my table within a minute. I had my ice tea before I could look up from the menu. He took my order, Steak and Shrimp, and advised me of the sides I could pick from. I settled on the mushrooms and broccoli casserole!! Everything could not have been better, everything cooked to perfection, even the medium rate steak!!! I will definitely go back!!! Everyone was so very nice!!' read more

My husband and I ate at the Cotton Patch in McKinney, Texas and our lunch was wonderful!! My husband had the Meatloaf and I had the Grilled Salmon. Both of our meals was very very good!! We had a very sweet and helpful waitress!! Neither of us could remember her name, but I bet she has waitressed for awhile! I gave The Cotton Patch 5 (five) stars for the smiles & greeting & the service. Also for the wonderful chips & Queso, the homemade bread (rolls), our very sweet waitress! On our bill receipt, it had the following: Cotton Patch Cafe #32 1012 Table #72 May 1, 2015 @ 11:23AM If we are ever in McKinney, Texas again at a meal time, we will definitely eat their again! EXCELLENT FOOD!! IF I COULD HAVE...I WOULD HAVE GIVEN THE COTTON PATCH CAFE TEN STARS (10)!! read more

This is probably the best service and experience I have had at any cotton patch. Our server Jessica was the best part of our visit. I ordered a swamp thing which is half hurricane and half a margarita and let me tell you what it was the tits. I also got chicken fingers because I'm a adult child. All and all that was the best time at cotton patch and our server Jessica deserves a raise. read more

Chain comfort food. Great service, great bread, but the food is hit or miss. Pork chops- delicious. Hamburgers- Greasy, Salads- side salads are sad, regular salads are good. Fries are good. Good array of sides options. Very friendly staff. We come here when we want basic food. read more

Ordered dinner for family via door dash at 7:30p. 5 entrees. Noticed the dasher was at restaurant for long time. We finally got delivery at 9:30. Only two of our entrees were included. All cold, one had wrong side, and no toppings for potato. Too late to reorder. And we are in quarantine from Covid! read more

Place an order for delivery and when my item arrived it was missing my salad dressing, dessert cake, rolls and gravy for my mash potatoes. The sad part is we only ordered a salad, a cake and a grill item. How can someone possible mess up so much on such a small order?!? Horrible experience. read more

Terrible service. Dirty silverware. Rotten tomato in salad. Tray of dirty dishes left on a stand in the dinning area. Food not that good. read more

this place is very sketchy. the waitress was asking where we were from and winked at my friend. buns were texas toast and it was soggy on my burger. the bacon was soggy not crispy, and the plate was hot but the food was cold. atmosphere was ok, but was still weird. i think this place is from the boondocks lol. read more