I've been to this CVS many times for both prescriptions and gift cards, and overall it has been a good experience. They send the text updates when prescriptions are ready, which helps a lot in keeping things organized. I've picked up multiple prescriptions here and grabbed gift cards for the house in the same visit, and the staff has been generally helpful and efficient. At busy times there can be a bit of a wait, but that's understandable for a neighborhood CVS. Overall, a reliable spot for prescriptions and quick errands. I would give this location 3.6 stars read more

Everything was very overpriced. They didn't have a good selection for vegans. They sold too much unhealthy stuff, considering their main income source has got to be medication. Not a great look in my opinion, to sell unhealthy food and drinks and drugs to cure disease. Would rather see them have fresh produce and health foods if they're gonna have Whole Foods prices. read more

We went to this CVS for something specific I had purchased earlier in the week. Everyone was so nice and helpful we wound up purchasing several items. They made us feel welcome. More than a shopping trip. Thanks CVS! read more

i've been going to the CVS for years and I have never used the bathroom. Today I went at about 8:00 AM to the restroom and it was dirty. I was thrown back because the store just opened and the bathroom was filthy. I told the guy at the register that the bathroom was dirty and he asked me how so. Now the last time I checked, I didn't work for CVS and I'm not the bathroom inspector. If a customer tells you the bathroom is dirty all you need to say is OK and go check it out and thank you for letting me know. I'm sorry about that. I got none of that so I had to sit there and specifically tell him what was dirty about the bathroom. I was very shocked because this CVS is always clean. Customer service is always great. The guy at the register, He was very nice and polite but don't ask the customer questions when they're telling you something is wrong with the store just say thank you for letting me know and go check it out . read more

CVS Pharmacy - Drugstores Near Me - LOS ANGELES, California

Okay CVS, your employees need some support here. Customer service has always been great here (both in the pharmacy and at checkout), but I had to wait a LONG time to have someone come unlock the allergy medication cabinet because they were so backed up with guests at the front. Seems like there needs to be more staff on hand during high traffic hours. read more

Unfortunately understaffed, waited 30minutes pressing the button and annoying everyone in the store on the speakers and no one shows up. Not the first time, won't be last time. Sucks everything has to be in lock cases and we are all to suffer the penalty. Sucks when you're sick and don't want to be around, waiting longer than you need to. Wish we could do better here. read more

I've lived in this area for over 50 years. The accessibility and safety at this facility has become dangerous along with higher prices for goods. They have a pre recorded an ouncement for this shopping center for theft and violence. We have to pay higher prices for the inadequate security. You will loose this facility if nothing is done. Yes I have more to share. If.not handing this situation, you will lose this sight which has a high income customers. Handle this issue. read more

Absolute trash. They are completely incompetent at this location. How can they continue to do such a trash job for so long and not be financially responsible. I have called 3 times now with the person seriously raising their voice AT ME. Saying they don't do this or not when they absolutely do. Switching pharmacies now. read more

Omar, the manager, was very helpful, checked us out quick, and kept his cool when dealing with rude customers holding up the lines. Thank you Omar! read more

Probably THEE slowest pharmacy west of Crenshaw. I'm not sure if it's a case of being understaffed, but in the last 2 years I can count on 1 hand the amount of times I've gotten a prescription in under 20 minutes even when my meds are ready. There's ALWAYS a line and the pharmacists are slower than slow and also look like they don't really want to be there. There is 0 urgency in their movement. The ONLY reason I continue to come here is because I don't want to make multiple trips since I go to the Ralph's in the same shopping center - but avoid if you can and don't come here unless you have nothing to do for the next HOUR. Also! Lately they have had this "warning - time delay. Pharmacy safes in use." This is a load of crap. Just trying to give an excuse for their slowness. All meds that have been called in are in the basket behind the register so why is that sign even there?!?! Hate this place so much. read more

I tried to get help to print out a passport photo, but the attendant was not helpful. Assumed I could do it myself. Ended up leaving and going to a different business. read more

It's extremely sad that this local CVS is always so unclean and not well stocked. The employees decide on their own to close early every single night. When confronted their reply is that's what time we close now at 10:30 pm even though the hours posted outside clearly states open until 11:00 pm. I've called the corporate office several times and never heard back from anyone about this. Too bad! read more

There are places you think you'd never care to review - but sometimes the experience is just so bad you feel like you need to warn people. This CVS location is by far the most convenient to my home and work but I will never go again. I thought it was just a bad day for everyone last time I had a bad experience but after today no more. Noli gives the opposite of customer assistance, he gives customer inconvenience. I would rather he ignore me than blatantly lie and put me through trouble. A trip ago I asked him if a coupon went through when I was rung up, he lied and said it did when it clearly didn't. OK dude, you could just say no? Today I asked him where I could find something in the store, he comedically pointed down the aisle I was in front of. Not because it was actually to be found there it's because he was being a jerk. Also, cherry on top - they do not enforce mask wearing, even for the employees working at the pharmacy!!! read more

CVS Pharmacy - Lol - Drugstores Near Me - LOS ANGELES, California

DO NOT BUY GIFT CARDS FROM THIS LOCATION. I live in the area and frequent this store often including for the purchase of GIFT CARDS. On May 11th I purchased 2 gift cards (Macys and Amazon) as a Mother's Day Gift for my mother. She tried to use the Macy's Card today and was told by Macy's the card has already been used on May 14th and was tampered with due to the excessive glue covering the pin. I retrieved the card from my mother and went back to CVS with the receipt. I spoke to the Manager named Kaitlyn who seemed helpful at first, but then she basically tells me the store is not at fault. She then goes on to tell me I should have kept the packaging of the Gift Card so she could have scanned it. WHO DOES THAT???? NOBODY!! Then she tells me, "It's been all on the news" and I should have known to keep the packaging "because that's what she needs to do refund". Yes, the Manager Kaitlyn of CVS (Ladera Center) told me that. How is this now my fault?? Once I told her words and tone were condescending and that words matter, she basically said I took it that way and did not apologize. More words were exchanged, and I told her I would file a complaint and she said, "everyone does". CVS WHY IS THIS OK and why does this manager feel as if it ok to speak to customers any kind of way without repercussions? The customer is not always right, but I was not wrong, was very calm and patient until she insulted my intelligence. I would never want any terminated, but Kaitlyn needs immediate retraining. Also, since CVS gets a 10-20% profit from selling gift cards more needs to do more to prevent fraudulent gift cards being sold. Why because you are responsible if you are making a profit and can't just hide your hands like Kaitlyn unfortunately thinks. I will file a complaint against her and dispute the transaction. I want my $125 dollars back and if there is any question to this interaction it was recorded and will be posted to social media if I am not refunded. read more

There's an employee named Cindy at this location who doesn't know how to process online pickup orders and she's rude. If one item is out of stock she cancels the entire order. She cannot speak English and needs to learn better customer service. read more

Pharmacy staff leave a lot to be desired. Specifically the female hispanic with glasses. Her attitude is horrible. If you don't want to help people, find a new occupation. If you if need to take a course on QUALITY customer service, then please so us all a favor and enroll in one. We all have bad experiences with our customers, but judge all by that one bad experience. Stop being leaky. That all. read more

The worst pharmacy in the area! Do yourself a favor and stay away! I wish there was a Walgreens closer to patronize! No one seems to want to be here and always unfriendly ! This was my last straw this evening after arriving at 750pm to pick up my infants medicine after they said they don't take anyone after 7500! If that's the case, post it and close earlier not 8p! They spent more time telling me we can't help you even though we're open and could've actually got my child's prescription. Absolutely frustrated and this store is better off closing than pretending to service the community. read more

Avoid at all costs. This is the closest CVS to me and I truly regret it every time I end up here. Basic necessities are locked up. Shelves are sparsely stocked. Pharmacy is dysfunctional at best and neglected to tell me that half of my rx wasn't fulfilled bc they didn't have it in stock. Goodluck read more

My visit to the pharmacy department today was TOP TIER! Cecilia greeted me at checkout and I told her that in all the years I've been a customer, she's easily given me the best customer service. I asked her how long had she'd been working there and was surprised that it's only been three months (at this location). Today was only my second time seeing her. She greeted me with a smile and a genuine "How are you?" She also remembered me from my last visit. These are small things but makes the brief interactions much more meaningful. Although my visit today was FIVE STARS, this has not always been the case at this location. So, I'm taking away one star. read more

The service was great today.It's funny how people have different experiences cause I walked up literally right after someone was complaining to the same associate..Anyway the associate took the time to look in the store for a product and explained and walked me through my cvs app.There wasn't anyone behind me at first but then a line grew and she still continued to explain and walk me through my app which led to me saving a significant amount on my items.The pharmacy also tried to find a product prior to me asking the cashier.The cashier also did not lose her composure with the unhappy customer prior to me going right after her read more

The pharmacists could make your day badly! My father doctor sent two new refill prescriptions last Friday. I only got one of them. I was told by CVS they only got one and let me contacted the doctor. They could take a verbal prescription. I thought maybe the doctor accidentally skipped the medicine for my dad diabetes. But it's not the case! The doctor sent me the records of prescriptions sent to CVS and said I should get the medicine per the record. However the guy, Daniel at drop off window, didn't like to help me and asked the doctor resend the prescription, but the doctor cannot do it because it apparently the CVS computer system doesn't work. He even told me to change doctor! Another female admitted it's glitch of their system but still cannot help me even I showed the record and doctor said the prescription same as the last time! Fortunately there's always a nice and decent professional guy, Anderson He eventually helped me to refill my dad medicine and I got it in fifteen minutes! Thank you!!! I would have given him more than 5 stars hopefully there would be more professional and understanding pharmacists like him! read more

Best customer service @ pharmacy counter as well as other Cashier best in L.A county

This store is literally out of everything every time I go. Nothing is stocked, everything is locked up and it's always a mess. Save yourself some time and buy online or in a store you know will have what you need. read more

Thank you very much Carla for your extended customer service. You went out of your way to get me the savings and discounts from my coupons!!! I really appreciate you for your great customer service!!! read more

this is the absolute worst freakin pharmacy ever! do not send your meds here! they've gotten something wrong with 2 of my orders. and i'm not the only one either. read more

Today I went into CVS Ladera Center for Tylenol to find it is locked in a case. It was very disappointing. The perception being the people of the community are thieves. The Manager on duty had to get the key for the cabinet and when I shared my opinion regarding the situation, asking she escalate my feedback, she looked unconcerned and said this is "under the direction of corporate." Once she took the Tylenol out of the cabinet I was expecting her to hand it to me, but instead she continued walk to the front of the store handing it to the cashier without explanation. Typically I don't spend money with retailers feeling the need to have products under lock & key and I will not be frequenting this CVS moving forward and encourage all reading this review to reconsider giving them your business. They need to respect us as consumers. read more

This CVS is not good. I came here to get my passport photo taken, and the staff did not know how to properly take my photo because I had curls... prejudice. Additionally the pharmacy is the slowest pharmacy I've ever experienced. I call and call and they don't have prescriptions that should be easily source-able, and they never notify once a prescription has been filled. Really poor store all together. read more

Pharmacy has gone downhill for some reason. There's a lady there now that is slow as heck,and i thought is was rude when she got my ID for pick up and was totally engaged with some people she knew that where in the aisle,so i had to wait til she was done yapping before getting my meds(smh) read more

So I will try my best to not use harsh language about the Pharmacy but the lady DOMONIQUE was extremely rude and CVS Pharmacy should fire her! I went in to of course to pick up my prescription and this is the conversation..... DOMONIQUE: (no greeting) "Last Name"? Me: "Last Name" DOMONIQUE: (using hand gesture to rush me) "First Name"? at this point with her tone and hand gestures to rush me AND to add the conversation she was having with another co worker upsetted me!!! Laughing, joking, conversing like sick people wasn't important was HORRIBLE. I said a prayer, and ask God for strength to NOT slap the heck out her! I provide her everything she RUSHED me to provide and left. Very very very bad customer service. I will die of pneumonia before I have my meds sent to this pharmacy read more

The absolute worst!!!! I cannot believe that they will not answer phones or help in person. Slow as ever! Unprofessional. Even the front of the store is bad. I have to find a different pharmacy. They were even bad pre-Covid. read more

I was there to pick up my prescriptions, first I called NO ANSWER, then by the time I drove to the store the phone was still ringing, 2 my prescriptions wasn't ready they told me it would be 10minutes I wait for over 1hour and it still wasn't ready I went up to the counter and ask what happened to my pickup she looked and said it still isn't ready 10 more minutes. If I could post without giving stars I would, they are luck to get 1 read more

This cvs sucks! I was forced to change here since the on Bristol closed and I loved Steve. It's dirty on the inside the ppl are just careless and no one answers the phone. I mean fuck why do you have a phone or you're not going to answer it! Where is the customer service???? read more

I'm only leaving this review because Harry was soooo nice!! I called in today to refill a prescription. I spent about 5 min on hold and was eventually greeted by Harry. He immediately apologized for the wait, which wasn't even long, then proceeded to fill my order! He told me it'd be ready in an hour then apologized for the wait again! So courteous and professional, we need more Harry's!! read more

Of all the CVS pharmacies I've dealt with over the years, this one is by far the worst. Customer service is non-existent. Employees behind the counter don't care if there are 30 people in line; they refuse to open another window to assist customers. Today, they unilaterally put one of my prescriptions "on hold" due to an insurance question and messaged me to call them to discuss. I attempted to do so three times, was on hold for close to an hour, and finally gave up. No one home. How these idiots stay in business is a complete mystery. read more

I had problems getting my prescription filled with CVS IN Berkeley, CA. I WAS planning to switch my prescription else where. I came to this CVS in LA and I was amazed at how wonderful I was treated by the pharmaceutical staff they got approvals and filled my order in 10 minutes. It's unfortunate MY EXPERIENCE at BERKELEY CVS WLHAS BEEN A MEDICAL NIGHTMARE. They could care less that I was about to be out of my heart meds and told me to contact my Dr myself. They also told me that I had to contact United Healthcare myself to permission to refill it took days. I STILL have to move my prescription from then. Too bad I don't live in LA, Ca read more

With 15 customers waiting in what is probably a steaming virus filled store, the very weary clerk spent 20 minutes with one customer - talking. She was unable to use common sense and call the manager. Instead, everybody suffered from her lack of good judgement; and if people die from caronavirus, everybody who died will owe it to the zombie clerk at Ladera Heights CVS. The manager came back from his break, and people were walking out of the store. I have known him for 25 years, and stopped here for over 55 years, but I will no longer do business here. Because CVS is not staffing, training and protecting its employees - I am no longer shopping here. Other CVS stores are better managed. This store has no competent managers; and I'm seeing a trend in all the CVS stores; no basic pharm goods, out of stock on national brands (like Ivory) and a very distant relationship with local customers. CVS is nothing but a human vending machine without inventory intelligence or management. Abandon ship. I miss Savon Drug store, and will shop online until CVS removes itself from the chain it tried to "fix". read more

This is a large CVS with lots of selection, which is very convenient. The plaza is big with plenty of parking, too. The negatives I have encountered here have to do with the photo lab. But I find that it's probably not an unusual issue, as I've encountered the same problem with CVS photo labs in many different locations, including on the east coast. So I do not recommend CVS for their photo lab unless you are doing a photo job right there in-store; I do NOT recommend selecting this location for online photo jobs, as they can't seem to communicate with the online photo system and the job goes uncompleted. Anyway - the pharmacy here gets 5 stars. They always call me to confirm my prescription, then send me a text message when it's ready for pickup. The pickup line for medication is short, compared to some super long ones I've had to wait in at other locations. The folks working at the pharmacy are great. Very friendly and knowledgable, patient and helpful. The pharmacist went over exactly how to use my new prescription and she even took the time to run a couple of prescription discount cards so I could get a better price since my insurance wouldn't cover it. I really appreciated her kindness, patience, and helpfulness. I would definitely recommend this location if you need to have prescriptions filled. read more

If anyone knows how to actually contact this pharmacy by phone please post the secret. I spent nearly an hour on hold before the phone was disconnected. Normally at a business that operates in this manner interactions like this make avoiding the business quite easy. However not so simple in my situation. The reason I was calling is because the pharmacy had made errors on the medications for both my kids. Getting an order wrong at a fast food spot is one thing but getting medications wrong can be life threatening. This pharmacy is over subscribed and understaffed which led them to both make the mistakes and not be reachable by phone. I have zero tolerance for carelessness when it comes to healthcare. This pharmacy lost my trust and my confidence. If you shop here please double check your prescriptions with the pharmacist before you leave and certainly before putting medication in your body. Don't put your life in jeopardy because of poor management. read more

Visited this location and staff is pretty nice. No issues during my visit. Seems to be pretty busy as it's location is near a very busy intersection. read more

I was there for my Mom's covid vaccine. After I did the line they told me to go to the drop off window to register her and Joyce was so rude, they are acting like they don't want to work. She send me to our side to register her. I told her my mom is 82 year old with kidney problems she can't wait to long. She wants to use the bathroom that was broken and she still want her to wait 45 min for her appointment time plus 15 minutes waiting time after covid vaccine. I felt frustrated. Never will go to that pharmacy again. read more