Waited 20 mins for a blizzard, brownie with ice cream, and this bullshit large nuggets. Looks like I'll have to go next door to actually get my child dinner and waste $7. Dairy Queen, it's staff, and food is trash now. Sad when you would rather get McDonald's read more

Just got kicked out of this Dairy Queen because they close at 8:00. We were in line at 7:50. A woman in front of us had ordered on the mobile app, and they kicked her out too. The sign in the lobby says they close at 10:00 p.m. Absolutely laughable. I went in with my mother because she lives Dairy Queen, but I would never eat at such a lazy corporate operation. Eat local! Eat at small businesses! These places are trash and a joke! read more

8:30pm on a Monday. 3 cars in the drive thru, so not busy at all. This place is ran by teenagers. No adult that could be seen. Normally I wouldn't have an issue with this but when you only have kids in a place, they will act like kids. Get to the window, the girl at the register is doing a live video on some social media app. The boy in the back is arguing with the one handing me the blizzards, that he made all 3 blizzards, while the one at the window tells him "the lady only has 2!" a good 20 seconds of this back and forth between them before I had to step in a say through the window "meanwhile my ice cream is melting!" There needs to be more structure there. This isn't the first time I've gone there and it only be teens working and they are just messing around. read more

This is a large mixed cone upside down in a cup. Paid over 3 dollars for 3 bites of ice cream. I would give them 0 stars becuase they should not even be in business. read more

DQ / Orange Julius Store - Fast Food Near Me - Surprise, Arizona

Would give no stars if possible . Hours and voicemail say they are open today but no one was at the drive thru snd doors were locked. I saw 4 cars there who left during the 5 min I was there today. read more

Dairy Queen side there's no complaint, great price, quality, taste and service. The Orange Julius side is where the complaint lies. The drink was completely watered down. read more

The service was alright, but the food choices were awful and the chicken basket was a joke . i'll never return to this Dairy Queen after today again... read more

Very disappointed that during the Covid pandemic no mask were worn while serving ice cream. This establishment does not care about employees or appreciate patrons. Seems like a great way to spread Covid-19. I refused to purchase and drive away... read more

No chocolate ice cream today. Booooooooooo Dairy Queen. First and last visit! When the majority of a menu is based on 2 flavors and 1 isnt available, that means the business is operating at 50% of its capability. Bad numbers, franchisees! read more

Several times I've been to this location they do not have items that are on their menu. If it's something that is seasonal, it needs to be removed if they do not have it. Last visit my blizzard was more like a milkshake. Melted and leaking all over. read more

It was really busy when we entered this Dairy Queen in the evening. It was a hot day so everyone in the surrounding area seemed to have the same idea as us. At the time I was with a group of seven but the staff at this Dairy Queen was more than up to the task to serve the many that were there. Running around they tirelessly made Blizzard after Blizzard, milkshake after milkshake and root beer float after root beer float. It was neat to see them crank out the ice cream treats with fast efficient service, great attitudes and a smile. A very well ran Dairy Queen. Eat here. read more

Came here at 7:55PM. Ordered through the drive thru and had 2 items. Got up to the window and the guy says, "sorry I spaced your order, what did you get?" Seriously.... then we retell him the order and pay. Then another employee comes to the 1 min later window and says, "what are you waiting for?" Has to be the worst experience ever. Not to mention the inside had no customers and one of the employees was sitting there watching the drive thru camera doing nothing... read more

Great dairy queen. Great young staff that are always friendly and helpful. If you are expecting 5 star dining dont go. But if you want a nice ice cream served by friendly staff you will enjoy this DQ read more

Great service, went there last night with my family to get some ice cream and the staff was really nice and quick to get our blizzards. Sort of confused by all of the negative reviews, since their opening they have added grills to their kitchen and serve food now. Would definitely come back again read more

My friend and I went for Blizzards at 7:30 on Saturday night. She ordered a heath bar and I ordered Georgia mud fudge with very few brownies. They were perfect! Fast friendly service. A family of 9 and 2 other couples came in while we ate. Again, prompt friendly service . Nice to sit in comfy chairs rather than table and straight back chairs. read more

Went through the drive through and it was a great experience. I love that they turn the blizzards upside-down again. My blizzard had lots of toppings through out. We will be coming back soon! read more

My husband and I have been to the Dairy Queen a few different times and we really have never gotten exceptional service. Tonight was no different and was very disappointing. 6/29/2018. There were several young kids working there and none of them were friendly. Two of the girls were quite rude giving attitude when we asked for the sundae to go and if we could have a bag. We got the eye roll.... Also the portions are quite small. Probably won't return to this surprise location. We'll give our business elsewhere. read more

For the second time I went there I ordered a blizzard and I had basically gotten vanilla ice cream and nothing else in my bilzzard. Terrible and sad. read more

Open up the damn lobby. It's about time. If everyone else can open up, let's open up the lobby. The 20 car pile up line that blocks the parking lot is getting tiresome. read more

Friendly staff, delicious ice cream and quick service. Plus, this new location is super cute and clean.

Just got a blizzard and it had a long ass hair in it....wheres the hair nets in food services!!!

So I walked in the lobby and the workers at the hobo shelter said they were closer? Yet, the doors were both open. Not OK. Then they didn't even flip our blizzard over at the drive thru. #notcool read more

I thought I'd try to get icecream here again at about 9:45 pm on Saturday night thinking that by now they would have fixed their issues. After all they don't close until 11 pm. NOPE!!!!! They still shut down their soft serve early. I will never come to this location again. I have five kids so your missing out on a good sell. Being open until 11 pm means you sell everything until close. Then you clean out your icecream machine after closing. The Sun City West one was still selling icecream. Just got some there and their in a area that's practically closed at that hour. Doesn't make any sense does it? read more

Really no Dairy Queen cakes! It's a Saturday night. Worst customer service too! Save your time and go to Baskin Robbins two blocks away. read more

Horrible service! 6 people working! Waiting now 20min for a blizzard and an orange julious. This is sad and I highly advise the owner to come see what your store looks like and retrain your staff. Maybe even get a lead or manager that has some leadership qualities. The blizzard area is disgusting !! Every surface is covered in mess. Really disgusting!! read more

DQ / Orange Julius Store - Fast Food Near Me - Surprise, Arizona

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I have been to this location 3 times now. The first 2 times we waited in a long line to be told their ice cream machines were down. I guess the third time was the charm. We finally got a Blizzard. We almost didn't come here for fear of wasting our time again. Hope the problem has been solved. read more

Been here a few times for a quick lunch & each time it's been worse. Today we ordered a BBQ & Chicken sandwiches. Took 10-12 minutes & then told the Ciabatta bun was substituted with a pretzel bun because they ran out. In the meantime two groups of kids came in, loud & grabbing on each other - maybe two of the group actually ordered something while everyone else loitered around. Another group of moms & kids came in & they were left @ the counter waiting for service for over 5 minutes. Another group of kids sat outside talking with no sign of drinks or food. Store is marginally clean, doors full of fingerprints & smudges. Music sucks! Need a responsible manager on site to monitor service, cleaning & loiterers, & pick better music! I feel sorry for the owner because this place could be a gold mine... read more

Love the blizzards Marcos in the drive thru is so friendly and always pleasant when we visit! The one in sun city is awful and staff are rude will only come to this one! read more

We've gotten multiple blizzards here and often ask for extra toppings but they barely put any toppings in and it's all mixed up at the top so the bottom half is always just plain ice cream. Very annoying exp when you pay extra for more toppings and they seems to give less instead of more. read more

This is the worst Dairy Queen I have ever been too. If their ice cream machines are running, which they have not been running on three different occasions, they are likely to make you wait in the parking lot while they make your food/treats. Last time I visited they brought out our blizzards in a carrier with the ice cream literally spilling over the sides. The associate said sorry and walked away. On other occasions when we have been inside, it seems as if their are a lot of kids working with no adult supervision. Very dirty inside and smells a little funny. The list goes on and on, I recommend settling for Surprise's other ice cream locations. read more

Every time I go to this place I have to ask what don't they have so I can order appropriately. They are always out of something or something is not working. Ice cream is always soft. I think the only thing they can do right is microwave pretzels. read more

My husband and I visit this location frequently and are often helped by Cody! Talk about a rockstar employee. He is always so nice and friendly and supersedes our expectations when it comes to customer service. Thank you Cody for making our family's experience to get ice cream so enjoyable! read more

2 nights in a row we went to this Dairy Queen and after waiting in line for over 20 minutes we're told the ice cream machines are broken. Seriously didn't think we would have the issue the second night since it's an ice cream establishment. Called the third night after seeing another post on FB about this happening to others so we called. Was told actually they are not broken just our machines can't handle the volume.. Not one single time were we offered a coupon or any other item. The girl at the window just laughed and then pretty much same thing on the phone. Where is the manager, what are they doing to keep customers happy?? read more

I woild give them 5 points just for their ice cream. DQ's dipped ice cream cone is A MILLION times better than mcdonald's chocolate dipped which is gross. I recommended DQ'S dipped cone. I extremely disappointed that they do not serve Fries or Hamburgers hense the 3 stars. Sept 14th 2017. I decided to try their chicken sandwich - Don't waste your money. It's just a cold cut sandwich on a bun. Grose. I did notice at the drive through that the ice and cones are handled with bare hands. I don't want food or drink handled by uncovered bare hands on my mouth. I watched the news about fecal matter being in 99% of restaurants who put ice in their machines by bare hands. read more

I went into this location at 9pm tonight and they tell me the machines are down and no signs and people where cleaning up since they close at 10 I hate when they lie just so they don't have to clean the machines again don't have 10 pm as closing if you can't have machines run until then this is why your store will not last read more

I'll be surprised if this place lasts a year. I paid $5 for drink, hot pocket, bag of chips, and the saddest sundae you've ever seen. It was so small I actually thought they built it in the lid, upside down. I came through the drive through. The menu board is already broken being held with electrical tape. Very hard to understand the csr through the speaker but he was very friendly at the window. They don't have burgers or fries and was told it was because the place too small. Actually went again that evening inside and it was pretty big inside. Hmmm read more

DQ / Orange Julius Store - Fast Food Near Me - Surprise, Arizona

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Have been really disappointed the last few times we went. We were supposed to get buy one blizzard get the second one for .99 and they rang it up wrong and were very confused so I just said forget about it. Then we went as a family through the long drive thru line last night and waited about 15 minutes for them to tell us their ice cream machines were down. Total bummer, thankfully sonic is just down the street! read more

It's DQ! Love their ice cream and this location has great service! I'm not sure what else to say!

Store opened a few days ago and it's still pretty busy. Drive through and inside. The building is brand new as is the equipment and furniture. Staff is friendly and the blizzards tasted fresh. The wait was a little longer than usual for the amount of customers ahead of us. I ordered the Royal Choco Blizzard (brownie pieces). My girl ordered a cherry dipped cone and her mom an Orange Julius. They also tasted fresh and delicious. We'll be coming back. read more

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I went around 5pm tonight. People waiting for their order before me. My order was for 2 medium blizzards. Time on my order 5:19pm. 30 minutes later I received my order! The blizzards were soft and runny. Was very disappointed! There were about 10 employees in back and they didn't seem to have anyone to lead them. No organization at all. Most didn't seem to know how or what to do. Where was a manager or supervisor??? read more