It was a pleasure having Dave come fix our clogging issue with the garage sink. It was fast and efficient. Dave was very polite and respectful. He put on shoe covers and that's one important detail that I always pay attention to. If you can do that without being told; it shows that you respect my home and that's a great plus with me. If I ever have a plumbing issue again; Drain Masters would be the first people I would call. Thai read more

Called at 9:00 this morning about a slow drain. Got a quote over the phone and said they would be out within two hours. They arrived inside 90 minutes and got right to work. The drains are perfect and the price was AQ Excellent, efficient and professional. What more could you ask for? read more

Had Kitchen drain clogged during cold week in December/January .. Called drain Master and told me someone would be out between 3-5 guys cost estimate over the phone was $125-158. Guys (Dave and nephew) showed up at 5pm and got to work. Struggled for over an hour and was not able to free clog. Need to consider doing serious plumbing job to add an outside clean out in the line as their snakes can't get beyond the "drop" in the line. Dave was very conscious and caring and apologized for not being able to clean the clog. I was not charged anything and felt they did appropriate service given the circumstances. Thanks read more

Very upfront in terms of price and went above and beyond the call of duty when it came to the multiple plumbing issues we had. He was really funny too. Overall, very good service and I'll definitely be calling them again in the future for any other fixes. read more

Drain Masters was great. I've used them on multiple occasions and each time they have been helpful, prompt and cost effective. From clearing a clogged sewer main to re-piping under my house, they are the best. Ed worked with the other contractors and worked late to get my plumbing back together that night, rather than making us wait until the morning. If you have a problem, call Ed at Drain Masters, you won't be disappointed. read more

Drain Masters is one of the Few Sewer and Drain Services that you can TRUST ! One company came out and said that the snake wouldn't go through and said it was going to cost me $10,000 to put in a new sewer line. I called Drain Masters and he had the line cleared in 10 minutes. $125.00 sure beats $10,000 ! read more

Drain Masters is great. I read the good reviews on Yelp and this is why I chose them. I had a plumbing problem about 5 months ago. I called them mid-afternoon and the plumber was ready to come right then. I told him I didn't get home until 6:00 and he came at 6:00. He was very accommodating and the price I paid was very reasonable. He fixed the problem and made sure everything was working properly before he left. He also made sure other plumbing areas that are connected to the original problem were working properly too. He did a great job and I will call them in the future if the need arises. read more

These guys are real solid! For everyone that complains about paying $125 to clean out a blocked drain please remember their experience, equipment and business costs are all apart of their cost structure. They stand behind their work, have been prompt and in this mornings case showed up and got my household back up and running. In today's day and age finding guys like this that know their trade, show up on time and are accountable for their work is priceless. I don't write reviews often so this is a testament to the work and the kind of business they run. Thanks guys....as the next coffee is on me. read more

Fast response, did what was needed and no more, friendly, reasonably priced can't ask for more in a plumbing company read more

I had a great experience and got some extra help, it's everything like the good reviews here. I called at 10:30am when toilets and shower drains were all clogged up after some rain. He told me it's the sewer line that's backed up and quoted a reasonable price. Bang, he showed up 20 minutes later. Suspecting what's backed up is from the access hole on the ground level out to the road, he told me upfront I can get it fixed by the city for free. I had him do the job anyway. The 4" metal cap was all corroded and extra efforts were required. After the issue was fixed (snaking the line), he went out to ACE to purchase the replacement cap. All this was done within 80 minutes. A fantastic service from a neighborhood store!! read more

I had Tom fixed the clogged toilet by replacing it and clean out the flange. He found a root blocking the drainage. He charged me very reasonable and he came to fix the problem on weekend. Tom, thanks for fixing the issue permanently. read more

Let me tell you why you should NOT pick drainmasters! I got a bill they never even stepped foot in my house!!! Never did ONE thing! When they came I had an emergency phone call and a son having a panic attack. Within a few minutes after they left (before I could call and explain what happened) they left me a nasty message and followed up with $139 bill and collection calls! What the----? In life there are many choices, DON"T make this one. read more

Called Drain Masters, as I have done before, Ed answered live and in person, thumbs up. I told him my problem concerning a closed Kitchen drain that I couldn't unclog myself. Ed said he would be there in 90 mins, came in about 45 minutes. Diagnosed the issue, and had the drain unclogged and working as normal in about 15 mins. Now we can get through the dish pile up. Drain Masters are just straight up good plumbers, they show up and get it done, no BS upset or consultative urgings unless you ask for their opinion. I will be calling them for future needs. Thanks, Drain Masters! read more

Our kitchen sink had a leak, so we called Ed who came in person, and fixed the leak, all while being very friendly and getting the job done fast. read more

Had a slow draining washing machine and from past experiences (owned same house for 35 years) I looked for a rooter service that was experienced and reasonable. I looked on Yelp for help and got Drain Masters name. Didn't have a lot of reviews but decided to call them anyway. What a good decision. Called at 9:30 AM and talked to the owner of the business. He said he would be out to me at 11:00 on the same day. WOW. He showed up right when he said he would and brought his young apprentice with him. In my initial discussion I thought they would have to rooter from the rooftop which increases the cost but after looking at the problem he was able to rooter from our drain out in the garage. Saved me $50.00 bucks by doing that which I was grateful for. Would definitely use their service again when needed. Highly recommended. read more

Had a blockage (or two) in my sewage lateral a couple weeks ago, almost at the point it reaches the sewage main in the street. I called Drain Masters, and Edward came out pronto and snaked the clogs out no problem with 125 ft snake. The previous plumber I called couldn't reach the clog because his snake wasn't long enough, and told me I needed another clean line installed at the front of my house to solve the problem, which would have been about $1000 to install. Edward called B.S. on that claim, and unjammed my lateral for a good price. Thanks for the honest business, Edward. I'll definitely call you for any future plumbing problems I have. Ken E. 02/21/2012 - Edward stopped by to replace some valves under my bathroom vanity sink. Was right on time, answered all my questions about my upcoming bathroom renovation, and was very fair with price. Again, a very professional experience - I will definitely make Edward my go-to guy for my plumbing needs in the future. read more

Nice guys. They arrived on time and cleared the drain. We tested to make sure water was flowing freely. They are not the cheapest, but I did not want to mess around with the low-ball companies. I would hire them again in a heartbeat. read more

Thank you Drain Masters and thank you Yelp for the service you provide. Called Drain Masters Saturday evening before Superbowl Sunday because of a clogged kitchen drain. Nice guy answered the phone and said he would have someone out first thing Sunday Morning (Superbowl day), and said the charge would be $125.00. Very nice serviceman showed up as promised wearing booties over his shoes so as not to dirty my floors. Had my kitchen drain unclogged in short order, gave me a bill for $125.00 and left. Could not be more pleased with the service I received from Drain Masters. read more

I turned my water supply off to the house at the main water supply at the house. When turning it back on, a screw broke loose internally on the cage valve, leaving me unable to turn the water back on without replacing the main water supply valve. I called 2 additional plumbers before contacting Drain Masters on a Sunday. Both of the other guys calls went to call centers and would arrange for a plumber to be onsite for time and a half before 6:00pm on Sunday and double time after 6:00pm. I then found Drain Masters on Yelp and called them. I spoke with Edward and explained my situation. He said he would be onsite between 8:00am and 9:00am on Monday. He showed up at about 8:15 ready to go. He took a quick look and diagnosed the situation. He started on the job and I asked if he could also change the water pressure control valve. I had preciously attempted to change the water pressure and found that turning the nut had not affect at all on the water pressure. He immediately headed back and got the right valve, and returned to finish the job. After the job was complete, we noticed an additional leak coming out of the watering system connection. He offered to come back later and fix that. He showed up a few hours later and took care of that as well at a nominal charge. Overall I was extremely pleased with the level work professional work, the very reasonable charges, and the attention to detail. Edward is a very good plumber and I would highly recommend him to do any work you need done. I am considering some renovations to my bathrooms in the future and I'm glad I have found a plumber I can work with and trust. Thanks Edward! read more

I scheduled an appointment to install water softener. The first time nobody showed up, I called and left a message. They called me back in 2 days, apologized and we rescheduled. The exact same story happened the next time. I was in disbelief, but decided to give them a third chance. On the third attempt Drain Masters did come. And once they do - you should be happy! These guys did a fantastic job installing a water softener at my house. It required extensive piping and I was very very pleased with their job. Very. So much that when I needed to replace an expansion tank at my other condo I called them again. They answered the phone right away, and we scheduled an appointment. Yes, you guessed it right - nobody showed up, and nobody called. Later they called, apologized and we re-scheduled. You guessed it right again - the exact same story. I called again and left a message. This time they didn't even want to return my call. I called a few times after that, and now nobody even answers the phone - it goes straight to the voicemail. I believe due to their high rating at Yelp they have plenty of business, the customer are lined up, and they can choose who they want to come to. I guess I just wasn't one of those. read more

I contacted Edward for clogged toilet, and he arrived about hour late. Due to no sewer cleanout access available in my house (I did not realize it after living here more than 10 yrs without any plumbing issue), he gave me two suggestions: he can install the sewer cleanout to fix the problem, or get other provider who is willing remove the toilet to access from there (his machine is too big to do it). Per his useful suggestion, I found another guy with small machine to fix the problem. He is so Professional, honest and reasonable guy. Even though I did not end up using him, I will call him for plumbing work needed next time. Thank you Edward for your professional suggestion. read more

Today 03/15 came home to my toilet leaking... Called Drain Masters and less then an hour came and fixed! Highly recommend and about the price it's plumbing and plumbing = expensive (nature of the beast people) read more

Ed and Dave are super nice and professional! They are the most knowledgeable in this field and I've never encountered a company in my area (I'm in West San Jose) that is both fast in responding phone calls and efficient in the works they do. They installed a cleanout for me and when there was a minor issue with the cleanout, they came to fix it the problem the same day phone call request was made! I an impressive with their efficiency and kind attitude! I'd definitely recommend this company to anyone I know! read more

I called these guys based on the rave reviews. However, in my case they stood me up not just once but three times! How can some one run a business who does not value his customers' time? May be these guys do a "good" job when they do show up but am not going to wait to find out. read more

Made an appointment and was given a time slot of 3-5pm. Rushed him from work to get there by 3. At about 5:10 no show and no call. I called and then he found my name and said it had gotten lost in his books. The only good thing was he came straight over then. We had a leaky toilet. My husband thought he could probably fix it but doesn't really have time to mess around with stuff like that during the week and we were going to have a guest. The plumber showed me the part that was the problem and said he could order it, and that if we tried to get it at Home Depot they wouldn't have the right fit. He said the part would be about $60 and labor something like $150. He then basically tried to tell me I should just get a whole new toilet from them. When my husband came home I showed him the part, and he ended up ordering it online and fixing it himself... for a whopping $16! So glad we avoided being ripped off. Luckily there was no charge for the visit. I don't know if that's the norm or because of screwing up the appointment. read more

Promised on a schedule then called 40 mins before to cancel and postponed to 4 days later! Can you trust them?! No!

I called Drain Masters based on the over whelming high reviews from the yelp community. After describing my plumbing problem (shower drain backup/slow draining that was also causing "bubbling up in toilet), Edward of Drain Master, without hesitation provided a clear general assessment and what would be needed to fix my problem. What I was impressed with was his willingness to be so forthright with useful information, not hedging or cloaking for later opportunities to take advantage. He was honest -- even that what he suggested I first call my HOA -- would possibly not bring him the business. On the other hand, I gave the same problem explanation to two other companies, one quoted what seemed an very high price just to come out to "investigate" with additional costs and the other quoted two separate prices to unclog the shower and the toilet -- even that they both go through the same main drain. I realize we consumers don't know much but we are not idiots! So in closing, Edward of Drain Master was right, it was my HOA responsibility. As a property owner it is inevitable that I will have a plumbing problem that will not fall on the HOA and I will definitely call Drain Master. You should too. read more

Edward is very skilful and professional. He describes my case clearly and gives many followup advices.

I would say -1 STAR. Terrible Company ! Anything but honest. Called them three times to schedule a visit. They were short and impatient on the phone and committed to a time-slot but never bothered to show up. They were also arrogant in demanding that we accomodate to their truck rollout schedule. Stay away from this company and suggest you look at several other plumbers out there. read more

This company is a 5 star operation. They also hire vets. Military courtesy is evident once they exit the vehicle. Very clean truck and equipment. Flat fee. Professional service. Don't need to say anymore read more

Efficient, Fast, Professional is exactly what you need when your toilet is overflowing and bathtub is clogged. Need I say more?

Highly recommend! I had a leakage issue under the front yard lawn, other plumbers I called either give higher price or cannot locate the leakage. Called Ed and he came in 30 mins, start to locate the problem right away and made his professional judgement quickly with reasonable quote. He soon found out the leak point and fixed it in a professional manner. Very experienced and nice guy, I will definitely call him again in case of any other plumber issue. read more

If committing to a time and actually showing up is important to you, you might want to reconsider using them. I called Drain Masters because of their stellar Yelp reviews. I can't attest to their quality of work or rates, I never really had a chance to get that far. When making my appointment, I let them know that I would have to schedule later in the afternoon because I need to take off work to meet them. If a company commits to you 4 days in advance, they should show up. I called them ONE HOUR after my appt and the owner (I'm assuming) simply said, we got busy and I forgot about you. Thanks, I appreciate it! At least have the common courtesy to call earlier in the day and reschedule. read more

I called about a clogged sewer line and Dave said he would come out within the hour. He came on time and snaked the line clear. Good service and pricing. Thanks to our neighbor who recommended them based on prior experience. read more

don't let them buy a toilet for you. 50% mark up on what you could otherwise purchase yourself at Home Depot! Charged $225 for a Toilet that was $150 cost to anyone off the street. Oh, and by the way it's a piece of crap! I would have been happy to pay whatever for a good toilet, but got a cheap one for a premium price. Not Happy! Their tagline is "Honesty is our policy". yea, right! He could have told me I could take 20 minutes and save myself $75.... Won't be using these guys again. read more

I am really unhappy with the service and here is why: I called this guy and scheduled him to come out to do some work for me. He agreed to come on a Tuesday between 11-1. He did not show up. I called him about 2pm and he said that he lost my information. He showed up about 3:30. He quoted me a $200 price to replace all the hardware in one shower and one valve in another shower. We scheduled it for a Saturday morning in 2 weeks. I called him a few days before the appointment to confirm that he was coming and he said that he would be there at at 9am. 9 am came and went. I called him about 10:30, I think, and he said that he had until 11:00 to get there. He arrived and reviewed the project and said that he needed to go to the store and get the needed parts. I confirmed the price of $200. He said that that price does not include parts. He left and was go about an hour. He returned and installed the parts and did the work that was agreed. He then handed me a bill for $428. I expressed surprise at the difference in price. I asked for the receipts for the parts that he purchased and he said that he left them at the office. I suggested that maybe he bought the parts wholesale and marked them up. He said that he did. There was no way for me to verify the actual price of the parts that he installed. The guy was not on time twice, quoted me a price for the work and then charged me double the amount. He also had the smell of alcohol on his breath and he tracked mud from his shoes from the bathroom and threw the kitchen. I will never use this guy again. read more

Called Drain Masters and scheduled a time for them to come to my home to provide an estimate. They never showed up.

Called them and they walked me through a quick check to see if I could fix a minor plumbing problem over the phone. Two minutes later the problem was fixed. I almost felt guilty not being able to pay them but the guy was totally cool. A few other reviews mentioned that these are honest plumbers and I certainly experienced that just over the phone. He could have so easily made a $50 service call out of my minor issue. I certainly know who I will call next time I have any plumbing issues. read more

Knowledgeable and reliable. Dave and his son came out to fix our backed up drains. I would call on them again.

I am so happy that I made the right choice to call Ed. We had a rental property and one week after the leasing date the main sewer clogged. I called city, but water is still backed up even after city took the roots out of the clean out (close to side walk). With renters in the house unable to use the bathroom, it's a lot of stress on me. I'm desperately reaching out on yelp. Ed replied me 6AM in the morning, picked up my call at 6:30AM, showed up on time. We discussed options and eventually I decided to dig the lawns and install a new 2 way clean out so that we can fix this problem for good and save effort for future issues. Ed run a camera to locate the pipes and had the crew start digging. 4 hours later we have a new clean out and no clog. Ed then run cameras again on both sides to make sure there is nothing missing. And very importantly the price is very reasonable. I could not be more happy that I had picked Ed. Highly recommended. read more