Erwin was fantastic helping us find exactly the right car to fit our needs and budget. The process was incredibly smooth and straight forward, more so than the last 3 vehicles we've bought as a family. I highly recommend working with Dublin Kia, and specifically Erwin. Stay well everyone, and Happy Holidays/New Year! read more

Dublin Kia - Me and my new Soul! - Car Dealers Near Me - Dublin, California

What a relief to work with Ilyas Yonisi at Dublin Kia; especially after being given a runaround and less than straightforward information at both Serramonte and Burlingame Kia. Ilyas offered me a great deal and stuck to that deal when I got to the dealership. He did not try to sell me anything I didn't want. He took his time and was very helpful in going over everything I needed to know about my car. Additionally everyone who we dealt with at the dealership was very pleasant and accomodating. I've had terrible experiences buying cars, and was dreading the process, but I felt great about the whole experience buying my new car and would recommend Dublin Kia to everyone. read more

I was recently in a bad car accident that left me with a totaled car and in desperate need of finding a new car quickly. I have a fairly long commute to/from work so I was interested in purchasing a hybrid SUV, and my husband recommended we test drive the Kia Sorento hybrid. When we arrived at Dublin Kia and started wandering around the lot looking at cars, we were quickly greeted by Ahmad, who was friendly and incredibly knowledgeable, and who ultimately ended up providing us with by far one of the best and easiest car buying experiences we've ever had. Ahmad actually suggested I test drive the Kia Sorento Plug-in Hybrid because it gets even better gas mileage, and I'm so glad I did - I ended up LOVING it! He was so knowledgeable about the car and all of its features, but was never pushy and always gave me real and honest feedback. I really felt like I was speaking with a friend and not a salesperson just trying to get another car off the lot. Once I decided to move forward with the car, he made what can often be a long and painful experience incredibly smooth and effortless. He went above and beyond and worked long and hard to secure me the best possible deal, making sure to hit all my criteria. He also walked me through every feature of the car before I left the dealership, and even put a big red bow on the car for me before I left! Everyone else we worked with at the dealership as well was incredibly friendly, helpful and professional, and my husband and I both felt very well taken care of. The Dublin Kia dealership by far exceeded my expectations and I have nothing but amazing things to say about the people who work there, their knowledge of the product, and the incredible customer service. I'm so happy I purchased my new car at Dublin Kia and I absolutely love my new Sorento plug-in hybrid, my commute is so much more enjoyable now! read more

Dublin Kia - Car Dealers Near Me - Dublin, California

I love my Kia Sorento hybrid! It is by far the roomiest and most comfortable vehicle that I have had. The service department has been wonderful until recently. A malfunction light went on and they are still searching for the cause. They have had my car for over 2 weeks. Every time I call, the service advisor tells me that the technician has not put anything in the notes for repair. What is taking so long? At this point, I just want someone to call me with a projected competition time. read more

Essa was very helpful and he went above and beyond helping us. Were happy we met him, now we got our first Kia Niro EV. read more

Dublin Kia - Car Dealers Near Me - Dublin, California

It's hard to keep in touch with them when you you have questions regarding your purchased. I was gonna buy a second family car but they disappointed me of their poor customer service. Never gonna buy car here again. read more

Today, I came into Kia Dublin with the intention of weighing out my options for my expiring lease. I've bought and leased from Kia before, but not all my experiences have been great. I drove from San Jose, which is about a 45 min drive to look at the inventory. I'm pleased that I did make the trip. I was greeted by a fella named Essa as soon as I walked in. I expressed my intentions, and he said he understood my needs. We went to look at several options but came to the best fit for me. Then came the numbers part of it. I told him where I wanted my payments to be at, and of course, he said he'd do his best to get there. After a few back and forths, I had the pleasure of meeting the sales manager named Mohammed Nader. We spoke briefly, and I told him where I really needed to be. He placed his hand out to me and said Let's make it happen. He came down significantly on the price, which was already a pretty good deal beforehand. I appreciated the professionalism and the great conversations from both of them. This made the experience 10 times better, and when I'm ready to buy again, I'll definitely make the trip back to these fine gentlemen to make a deal. Thanks again, guys, for the great experience and the great deal read more

Dublin Kia - The sales manager at dublin kia. Great guy - Car Dealers Near Me - Dublin, California

We took my mom here to get a new car. They were all friendly and appreciated how they worked with us. Tony was our salesperson and we had a great experience with him. We left with a new Kia Forte read more

Dublin Kia - Car Dealers Near Me - Dublin, California

I bought a 2023 Kia Stinger in Utah (not from here, they wanted like $6,000+ markup, and I ain't playing that game). There were delivery issues where I got it, and that dealership said they'd pay for it to be fixed. That dealership is awesome. They did exactly that. Fast forward to this car. I took this car in a couple of weeks ago to have the HUD and instrument panel screen replaced, and I came back to a mess. There were bolts in the cup holder, wires hanging down, and damage to trim pieces. I tried to communicate to them but they ignored me. I fixed the missing bolts and the wires hanging down myself because I was too afraid they'd damage my brand new car again, fixing their previous mistakes. I traded that car in for another 2023 Stinger Tribute Edition from the same Utah dealer, and I will NEVER bring another car back here. If I buy a $60,000 car, I SHOULD BE TREATED LIKE A $60,000 CAR CUSTOMER it doesn't matter from whom I purchased the car. They also bragged about how heavy they charged the other dealership like we're best friends getting payback on a bad actor. How slimey! If you drive a nice Kia, go somewhere else. This ain't it. This place is only good for base model Rios and Fortes. read more

Dublin Kia - Excessive damage to trim pieces due to carelessness (usage of a metal flathead) of Dublin Kia technician. - Car Dealers Near Me - Dublin, California

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Best car buying experience I have ever had. This was the first time we were purchasing an EV and we had done a lot of homework ahead of time to figure out which car we wanted. We had gone to another Kia dealership in the morning and had a horrible experience. I am very happy that we decided to go to Dublin Kia. We were greeted by several people and treated very nicely by the sales person that we worked with. All of our questions were answered, and they were very straightforward with the price from the beginning. They did not add on any extra fees or hidden things in the final contract. The sales person even called me later to make sure that everything was going well with the car. There is plenty of parking and it is very clean! I used the restroom while waiting and it was spotless. I would highly recommend this dealership to all my friends and family. Thank you again, Dublin Kia!! read more

This has been said multiple times on Yelp. If Yelp reviews would let you do ZERO star reviews, this would definitely be a prime example of one. This review is in regards to Kia Dublin's poor service staff and possibly being scammed. We had brought our Kia Forte for service on 9/10/2022 for its first routine maintenance at 4500 miles. Once my dad was all done and brought the car home, I went over the paperwork with him to see what maintenance was performed. Come to find out, multiple items were replaced which should not have been due to mileage and age if the car ie. cabin filter and some other parts. Also multiple gas additives and engine oil additives were used in the car as well which should never be used on a newer vehicle with low mileage. After reviewing the paperwork, I decided to call the service staff at Kia Dublin to question why was my Dad charged for this amount of unnecessary work. I attempted to call a total of 9 times that day, with NO ONE from service to assist me. I kept getting forwarded to a receptionist which keep transferring me to service, which resulted in no one answering! I decided just to stop trying and give them a call on Monday 9/12 with the assumption more people would be there to assist. The next day after the service, we were leaving the house, and once backing up off the driveway, we come to find a nice small puddle of engine oil that had been leaking on the driveway over night. I then parked the car, placed an oil catch pan underneath to see how much was leaking, and around couple hours later another puddle was formed on the pan. Fast forward to 9/12 (today). I have been calling since 7:30am, total of 12 times today, been given the run around, no service person has answered my calls, receptionist/parts people have been leaving notes to the service mgr to call me back, with still no response/callback from them. Honestly the car will be making a return back to this dealership for getting whatever needs to be fixed for the issues that came about from 9/10 service but will not be making its return back to the place for future service. I am truly disappointed that this newer Kia service can operate like this and be ok with it. I will be escalating this issue and chain of events to a higher source so Kia is aware that they have Dealerships/service that are operating with poor business ethics as we as horrible professionalism when it comes to customer service. read more

What a great experience I had at Dublin Kia ! Essa was awesome! He guided me through the process and showed me all the options on my new 2021 Honda Civic Sport! The price was right and the service was spot on! read more

Dublin Kia - My New Honda Civic - Car Dealers Near Me - Dublin, California

I had a great experience, purchasing my vehicle with Omar, he was very professional and straightforward! If you visit Dublin Kia, make sure you ask for Omar popal read more

Tony gave us good service, and showed us patience. He spent his time explaining how to set up our system and explained all the features. He gave us his friendly and professional service. We appreciate you Tony! Larry P. read more

Mohammad Nader and Tony Barituchi are AMAZING!!!! They make the process of purchasing a vehicle extremely easy! They were very thorough with answering any and all questions I had. I HIGHLY recommend Dublin Kia for anyone in need of a vehicle. read more

Bought a CPO truck and was the easiest auto buying experience I've had. Essa was an absolute pleasure to deal with, excellent communication. Also worked with Nader and Raymond who rounded out the hassle free purchase. Highly recommend. read more

Dublin Kia - Car Dealers Near Me - Dublin, California

If I could give it no stars I would. The KIA in San Jose had a lease promotion of $199 + tax, San Jose is a lot farther for us than Dublin. We are trying to get my son a car, I called them and told them about the promotion they had and Alex told me they would be able to match it. When we came down, they only had one car, we spent about two hours there and then they told us they could not match the deal and charging us over double what they said they would, $400 for a small base trim with exceptional credit with a good downpayment, no thank you . WHAT A JOKE, they are such scammers and will tell you whatever you want to hear to reel you in. We have lease cars and have never had all these "additional" fees. Also, the finance manager was very rude! Be careful! read more

This dealership deserves a 5 star review for this one simple reason - The Team ! Everyone was genuinely friendly and accommodating. Our Sales Consultant Ahmad Rasikh is on the top of the list. His ability to sell without annoying a customer is commendable. He gathered information on what we need and offered options based on this. He moved quickly back and forth to unlock cars that we want to look at. Explained the features for each of the car in detail, all with a smile and patience the entire time. He streamlined the process so it is less stressful for us. Then, we are handed off to the finance manager, who is as professional, knowledgeable and kind. Finally, Uncle Zia who prepped the car and provided us with storage to clean out the old car. These are all evidence of how excellent customer experience is the main priority for this dealership. Thank you !!! You should definitely check this dealership out if you are in need of a car and ask for Ahmad Rasikh. read more

Working with Sam was the best car buying experience. He was quick to provide answers and worked to make this large expense as easy and quick as possible. Sam's made sure he gave us full service throughout the whole time and followed up to see if I was enjoying my new car. read more

Wow oh wow. The people at this dealership are cream of the crop. Our sales associates AJ and Jose were so kind. Jose talked to me over the phone and even had a car detailed and ready at MSRP for me. Nader the sales manager was able to work magic for us when it came to financing. We sincerely appreciate all the efforts when it came to staying late and getting this job done for us. We are so happy with our car. read more

Dublin Kia - Car Dealers Near Me - Dublin, California

We bought a Kia Soul from them. They were one of the few dealerships nearby selling without markup. (There was a technology pack added but these were featured we wanted). The issue was with terrible sales support and customer care. We noticed a small problem with the car 3 days after purchase and called sales people. They asked us to come in on Monday at 8 AM to get car looked at. I got late and reached at 9. Salesperson checked the issue but said service was swamped that day and that they'll book appointment for Tuesday 9 AM. I arrive at 9 AM on Tuesday, go to service and get told there's no appointment. Service staff was nice and gentleman there remembered conversation with sales staff, so they took the car in. Without appointment, they couldn't guarantee the fix in same day. They couldn't get me a ride since I stay more than 10 miles away and didn't have loaner cars. So I asked the salespeople because this was clearly their screw up and they repeated same line about 10 mile and no loaner car service. In the end, I ended up taking my own Lyft back home because they didn't get their act together. I'd still recommend them for sales. Service staff were also nice. However, don't take the sales staff's word once the sale is done, verify your appointments, and don't count on them to own up to their mixups. read more

Had a great experience with the Dublin Kia team. Fast efficient and knowledgeable. Worked out a deal that worked for our family. We are very excited about our new Carnival. read more

Dealership ruined my ceramic coated car: scratches and swirls I took my car in for a regular oil change and to check a safety recall. My car is only 8 months old I purchased it brand new at that dealership. I had got it ceramic coated a couple weeks after purchasing. The paint was perfect. After picking my car up they tell me they gave it a wash which In my opinion should be asked about prior. Because I would have declined. I asked about what kind of car wash & I explained that the car is ceramic coated. I went on to explain how automatic car washes causes swirls and can pickup rocks causing chips. The sales rep russel said its not a great wash but unlick the rubber at carwashes he said its microfiber used. I went to examine my car and with in a second I noticed the damage. There was very obvious swirls in the paint and chips that were not there before. I asked about the damage and expressed that I was upset. The manager said Kaya my service rep took photos before the service that they can use to "prove" they did not cause the damage. The manager and a couple of his service reps looked at the pictures and did not speak to me, they went back and forth from the car to the photos. He brought out his higher manager who would not speak to me either, and after everything he took me to the car and explained that the damage wasnt there fault. He said car washes dont damage paint. He also made a comment and said the damage would require a new paint job??? I let him know I was still upset and asked what the next steps would be. the manager said the next steps would be to not get a wash the next time I come for service... I told him with this experience I would not be coming back for service He shrugged his shoulders and was ready to send me home. I asked about his pictures that were suppose to clear the situation up and he said it wasnt clear & they were too blury to see any damage...there just wasnt any damage to see. I asked if i could look at the photos and he sent me back inside to see the service rep kaya. who was kind and emailed me the pictures. unfortunately the email he sent quickly became unavailable that same day.. I dont know if this means they un sent them or deleted them but this more so makes me feel that they know they ARE in fact at fault. I spent about an hour looking at the photos with Kaya while he sent them and he zoomed in on them for me. there was no damage pictured. All this time the manager disappeared and had not come back. I asked kaya if his manager is coming back because I would like to finish talking to him. he let me know his manager would not be coming back. I left extremely disappointed, frustrated and overall angry. My ceramic coating was not cheap. the paint was in perfect condition before bringing it to Dublin KIA. Its going to cost me upward of 2 grand to fix. Dont recommend coming here. read more

I'm only giving 3 stars because they fixed my car under warranty and it saved me a few thousand dollars. However, the communication with the service department is horrendous. I dropped my car off to them in June and when it first arrived I was given a link that was supposed to update me on the status of my car. An entire month went by and I hadn't been told anything and after reaching out several times I was finally contacted a month and a half later and was told my service technician kept calling out sick and the status of my car was still pending. A few more weeks went by and I contacted them again because at this point I had not been given a courtesy car or any update on my car. Once the two month mark hit and after finally getting in touch with someone in service I was given a loaner vehicle which I truly appreciated. I was told they were still waiting on approval of whether my car could be fixed under warranty. Another month went by and I wasn't told any status. Then finally this past week I was told my car had been ready for weeks but I had only been called once. When I went to pick up my car my assigned service tech was not there but I was told everything had been fixed. Well to my surprise my battery was dead upon leaving and Kia had to give me a jump. When I got home my car wouldn't even start again so I called triple A and they confirmed that during the 3 months of my car being in the shop, Kia just let my battery die and never charged it while it was in service. I was forced to buy a new battery within an hour of picking up my car at the dealership. Not only that but my dash screen is no longer working either! Lastly, after my car being there for 3 months, it was returned to me filthy. I have had my car serviced at other Kia dealerships in the Bay Area and they have always washed and cleaned my car before returning it back to me but it's obvious Dublin Kia just let my car sit and accumulate dust. I was told my service tech would reach out to me the following day to go over everything that was done with my car and to express the concerns of the state of my car when I picked it up but still have not heard back. Overall, almost every single person I came in contact with at Kia was rude in some way. With the exception of the lady who handled the loaner car paperwork and the lady who released my car back to me the day I picked it up. read more

I highly recommend this this team Sam, and Shah they were really nice and excellent service, awesome people, they can get done for you, I will go back there for next car and definitely recommend it for anyone I know. We appreciate it your honesty and stay with us thru out the process. read more

Just got our first new car, a Kia Sorrento, and we actually had a great experience! The sales manager Omar Wahba went above and beyond. In this market saving any money on a car seems impossible. But unlike many of the previous car lots we tried, Omar worked with us to reduce the asking price. In addition to locking a reasonable price, he and his team increased out maintenance package because he saw we had a new baby, and hand delivered the car to our house to teach us about the features. It was such a nice change to meet a dealership and a sales rep that went out of there way to deliver a great deal and such personal service. read more

Hakim Hakimi was awesome to work with and made this experience a 10/10! Love my new EV9. read more

Dublin Kia - Absolutely love my new EV9! Thank you to Hakim Hakimi for a wonderful buying experience and making it so easy! - Car Dealers Near Me - Dublin, California

Get a used car with extremely good condition! Thanks for Tony and Amir's help for everything to make it smoothly!

I highly recommend Kia Dublin. Essa got us an amazing deal, was extremely friendly and welcoming (everyone was as well) and was helpful explaining everything with the Sorento we purchased. We had several Kias closer to us but made the drive because of how easy they made everything for us. Over the last few weeks we went to several dealerships and had to deal with salespeople doing their salesman tactics on us. We didn't deal with any of that at this Kia. It was just straightforward and no hassle at all. We are so appreciative of Essa and everyone we dealt with over there and we love our Sorento! read more

Thank you Kia Dealer in Dublin especially to Erwin great job. You were pleasant and helped me understand everything I needed to know. I will highly recommend you to anyone, keep up the great work and thank you again. I would also like to thank Russel in the service department and finance. A ver satisfied customer. I will be back Thank you anita read more

Edit FIRST TIME BUYERS/INEXPERIENCED BUYERS BEWARE!!!!! I bought a 2015 Chevy Camaro from this dealership a few months back and at first I was happy. I had never bought a car before so they made it seem easy enough. It wasn't until I went into a different dealership to trade in my car that I realized they grossly overcharged me. I paid 25k for a car that was in an accident in the past. My cars valued at 14k max, I can't get a trade in quote for anything more then that due to its past. The fact they knowingly sold a car at this price point should tell you to go somewhere else. I should have done more research as a first time buyer. DO NOT GO HERE!! read more

I have had two experiences here, one good and one not so great. I took my car in for an oil change. Made the appt over the phone and then when I get there I came to release they made my appt at Cadillac and not Kia. I wasn't on the books but was still accommodated. It took about an hour but I wasn't bothered by that. I was in the market for a new car in December of 2021. I have now been getting called daily if not weekly from Johnny at Dublin Kia to see if I wanna come by, granted I already have a new car and have emailed the shop this information. I finally answered his call today and he wouldn't even let me speak. After I mentioned I already have a car, he hangs up! Talk about rude Customer service. Service department, super nice and accommodating. Johnny in sales, nope! I understand y'all have numbers to meet but don't be rude bc that's your job! read more

This review is for the sales team. We showed up at 10am to test drive and buy a used vehicle they had listed online on their website and car gurus. When I got there I was told it was not at the lot but would be back by 1. We decided to wait as we were pretty set on buying this car and they assured us the car would definitely be available later that afternoon. So we went and did some shopping at the nearby outlets. We came back and were told it would be ready around 2:30, so we took our kids to Boomers and spent even more money killing time waiting for the car to be ready. I called back at 2:30 and was told the car was back but was getting a smog and safety check and I could come back tomorrow. We had drove 1.5 hours to see the vehicle, and wasted the entire day waiting for the vehicle. I asked to speak to the sales manager who I had spoken to earlier on the phone and in person. He said the car still hadn't even been returned and he had no control over when someone was going to bring the car back. He also snidely reminded me that he didn't know I was coming because I didn't make an appointment. I have been searching for a car for over a week and have test driven many, none of which I was ever required to make an appointment for, much less wait around 5 hours to see and still never even see the vehicle. This was by far the worst car buying experience I have had this week and my entire life. read more

The man that helped me with my purchase was so kind and helpful, and truly made the experience even more amazing. My purchase felt super personable and i'd like to thank Sam for his wonderful customer service. He went above and beyond for me. Sam at Dublin Kia thank you! read more

Dublin Kia - 2024 Kia Soul! - Car Dealers Near Me - Dublin, California

Akash was super helpful. Definitely ask for him. He patiently helped us test drive a few cars and answered all our questions patiently. If we buy a Kia it'll definitely be through him. read more

Extremely personable and friendly service staff. However, the service shop needs to work on it's staff's technical knowledge and service experience. After my last oil change in January, I noticed several deficiencies. The service indicator was not reset, all 4 tires had different PSI measurements (32-34-36-37). 3 months later, I noticed very visible oily finger prints on the driver side ceiling, right above the drive door. Worst of all, there is a dent on the roof, right above the driver side door. I know the damage was done during the service and nobody notified me, very mad and disappointed. I stopped by the shop in May, the manger was not available and the employee I talked to did not take my phone number, very disappointed. If I return the leased vehicle, I will be charged for the damaged. If I decide to buy it, I will end up with a damaged car, very very disappointed. Will I ever go back for any service to this dealer? Not sure. read more

Ilyas helped my husband and I on our first day walking into Kia just to take a look at cars and continued to communicate with my husband through out the next week to help us find exactly what we were looking for. He was communicative, kind and knowledgeable! Highly recommend working with Ilyas if you're looking to buy a car read more

I am a first time kia owner and I have Ev6 , i took my car there for some software update and they took care of my car like a champ. Shout out to Arron from the service department and team. They are very professional and they go above and beyond when it comes to the service . Highly recommended. Keep up the good work kia Dublin. read more

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Details below but here is a quick summary. MY 12 VDC battery died in my 2022 KIA EV6. Kia service confirmed the battery was bad and that there did not appear to be a parasitic drain from the vehicle. KIA Refused to replace the battery even though it was under warranty. Details: My 2022 KIA EV6 (GT LINE) with 21,000 miles died on me on a recent errand. (Not while driving). I was 40 miles from home and my car would not start. I called KIA Connect, and described the symptoms. The symptoms were that the car would not respond to the key FOB after opening the driver door. After trying to start the car, my emergency flasher lights were on solid inside and out (but not blinking). And nothing else. no display of any kind on the dash board. No door locks, no liftgate, no accessory mode. It was basically frozen/dead. After I explained these symptoms to KIA Connect (KC), they said to try to reset the head unit, which did nothing. They said I needed to tow it to a dealer for service. KC transferred me to KIA Roadside Assistance. The driver, (from a third party towing company), called me for my exact location and I explained what my symptoms were. The driver, from the tow company, said it was likely my 12 V battery. When he arrived, he connected my 12 V battery to a tester and the battery only read 5.7 V, not nearly enough to start the car. He then connected the battery to a portable 12 V charge pack, and my car started right up. No need to tow... time on site with the tow guy was about 5 minutes. 5 MINUTES!!!!! KIA Connect wanted me to tow the vehicle. Apparently, this is a common problem with the EV6 (as with other electric cars and hybrids). Got the car home, disconnected the negative battery terminal and charged the battery overnight... reached 13.2 volts by the morning. Reconnected and started running some errands. Side note: After being stranded, the day before, i invested about $75 in a portable car charger. It was a good investment because later that day my car died again. So I'm thinking parasitic battery drain since the car is only about 18 months old. Called the dealer and got an appointment for the following day. Took my car to KIA Dublin but they had no EV Certified service tech so had to wait until the following week before someone could even run diagnostics. After one full week at the dealership, they said that (1) they could find nothing wrong with the car, specifically, they cou believe he was constrained by corporate policy, so he gets a pass. He was friendly and a good communicator, he just always had bad news. I actually felt bad for him because he has to work for a company that will not honor their contractual commitment!!!! As for my car... up until then I really liked it. Now I don't trust it and my wife won't even drive it anymore. Sad really. Seems KIA still has a long way to go before they are a trustworthy EV Car company. Everything I said in here is 100% true. read more

Update to my review. My vehicle was in the service department for four days and never touched. No one called with updates, and no one returned my calls. My appointment was first thing Tuesday and when I finally got ahold of someone Friday I went to pick up the vehicle. The GM reached out via Yelp, I responded by emailing him the situation and never heard anything from him. read more