Dublin Nissan

(1.2k reviews)

Lexus of Pleasanton is one of the best dealership I have visited, Work with William Wong, he is…read morevery friendly and courteous. Originally was looking for an UX, but William Wong showed me the features on the NX and I was sold! Highly recommend him!

This positive review is way overdue! I thought I had posted it months ago but I'm here to make sure…read moreeveryone knows just how amazing the service team is here! I would never want to go to any other service dept ever again after experiencing the professionalism and standards presented here. My advisor, Ronald went above and beyond our expectations and everyone else I share my experience with! He and Jim Burke seem to be the best of all the dealerships for all the car brands I have visited. Excellent pricing, loaner policies and I don't have to worry about wrongful charges like I've seen at others. I am so glad my friend and dance teacher referred me to this location. They spoil you! I cannot tell you how happy we are with the customer service here. Perfect experience.

Stoneridge Chrysler Jeep Dodge Ram

2.5

(833 reviews)

I bought a new Jeep at Stoneridge CJDR in Pleasanton. Gianni and Aria were my sales folks. The…read morewhole process was smooth. While deciding on which Jeep to buy, I made two separate trips there and was given top notch help with the questions asked on both visits. The Jeep is exactly the one I wanted and I am happy with purchase. Thank You, -Glen

We had a great experience buying our RAV4 Hybrid! Mo was fantastic to work with. He was friendly,…read morehonest, and easy to talk to. He was especially accommodating and patient with our two small kids, which made the whole process so much less stressful. We'd definitely recommend Mo and the dealership to anyone looking for a smooth car-buying experience!

East Bay BMW

3.5

I had an outstanding experience with the BMW Genius service, thanks to Jay. He was incredibly…read moreknowledgeable, patient, and took the time to walk me through all the features of my BMW. Jay explained everything clearly, answered all of my questions, and made sure I felt comfortable using the vehicle before I left. His professionalism, friendly attitude, and attention to detail made the experience enjoyable and stress-free. I truly appreciate his exceptional customer service and highly recommend.

Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic…read moresales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute!

Eastbay Motorcars

4.6

(239 reviews)

I had an incredible experience working with Aidan at Eastbay Motorcars. He is a fantastic salesman…read morewho made the entire car buying process completely seamless. I was in and out within an two hours, which is almost unheard of at a dealership. Aidan was open, honest, and transparent from start to finish. Even when we ran into a few hiccups during the deal, he was extremely understanding and went out of his way to accommodate my specific situation. What really stood out was his service after the sale. He helped me out with a few things he had no obligation to handle, proving he truly cares about his customers even after the papers are signed. 10 out of 10 experience. I would definitely buy from him again and will be referring everyone I know to Aidan!

This was truly the best car-buying experiences I've ever had…read more From the moment I walked in, I was treated with professionalism, respect, and honesty. Aiden was wonderful to work with -- friendly, knowledgeable, and completely pressure-free. He gave me space to think, answered every question clearly, and made the entire process feel relaxed and straightforward. At no point did I feel rushed or pushed into anything, which says a lot. The finance manager, Masud, was exceptional. He handled everything with transparency, patience, and integrity. Every detail was explained thoroughly, all numbers were clear, and there were no surprises. It was obvious he takes pride in doing things the right way and making sure his clients feel confident and informed before signing anything. That level of honesty and care really stood out to me. This experience felt smooth, respectful, and genuinely customer-focused from start to finish. I left feeling relieved, and grateful. I absolutely love my new car and couldn't be happier with how everything turned out. If you're looking for a dealership that values honesty, integrity, and professionalism, I highly recommend working with the team here.

Acura of Pleasanton

(616 reviews)

After negotiating the price for the vehicle we wanted to buy last night, they increased the price…read moreand are misleading us into canceling the contract. I will never choose this company again.

Walked around for about 15 minutes, no acknowledgement. When I asked about a specific car feature I…read morewas looking for, I directed to " go inside and ask the front desk ". I went to the BMW dealership across the way . I was Greeted by Salesman Jason Cohn. Professional. Respectful . BMW should have been my first choice.

Mercedes-Benz of Pleasanton Service Department

(1.7k reviews)

Great experience at Mercedes-Benz of Pleasanton. Jeff was professional, accommodating, and made the…read moreprocess quick and easy. Excellent customer service and communication throughout. Thank you, Jeff and the team--I highly recommend them and will definitely be back!

LY NGUYEN helped me purchase my Mercedes-Benz CLA 350e, and the entire experience was exceptional…read more From the moment we started working with him, he was patient, knowledgeable, and genuinely focused on helping us find the right vehicle. He took the time to arrange multiple test drives across several models we were considering, answered all of our questions, and never made us feel rushed. Although I originally planned to buy a Mercedes sometime within the next six months, LY's outstanding service and ability to secure an excellent deal convinced me to move forward with the purchase the very same day. He also helped me get a fantastic value for my BMW X1 trade-in, outperforming offers from other competitors. His professionalism, transparency, and dedication made the entire process smooth and stress-free. I also had a great experience with the finance team and the rest of the staff, who were friendly, efficient, and supportive throughout the process. I will definitely return to Mercedes-Benz of Pleasanton for any future vehicle purchases. Thank you, LY NGUYEN, for your exceptional service. Without your help, I probably wouldn't have purchased my Mercedes-Benz CLA 350e. Keep up the amazing work!

Dublin Hyundai

3.3

(1.3k reviews)

Really appreciate the service department at Dublin Hyundai. Have a '22 Kona that needed regular…read morescheduled maintenance. The 3-year free service finally expired and this was the first time having to pay for vehicle care. Talk about sticker shock. Mariane tried her best and got me a small online discount. She called for a Lyft to take me home and back. She listened to my concerns and made sure to update me throughout the day by text and phone calls. Picked up my vehicle at the end of the day a fairly happy camper.

They will try to sell over MSRP. They will make things up in order to justify it. Just walk away…read more Watch out for the finance manager. He will put in maintenance contracts on the paperwork without asking. You have to manually ask them to remove the contracts If they did sneak the contracts in on you, don't worry, you can legally get them refunded in full in the state of CA. They will dodge your calls attempting to set up a refund for the contracts, so just show up and demand your refund. I left the dealership a negative review, and the managers here attempted to try and intimidate me. Don't let them bully you. But honestly? I recommend that you shop elsewhere.

Bay Luxury Autos

(169 reviews)

My mom needed a new car and Kyle was great to work with. They have a really good selection of…read morevehicles and customer service was very good. Wait times were seamless even though it was a Saturday. Will be back if anyone in the family needs another car!

First time buying at this dealer. We dealt with Omar and Kyle through the entire transaction. The…read morehospitality and assistance were top notch. Kyle was extremely accommodating, and guided us through every step of the way. Very patient and honest. Would definitely recommend to others and extremely happy with our purchase.

Dublin Mazda

(1.1k reviews)

I had a great experience here as a first-time customer. Frank was patient and communicated…read moreeverything clearly, which made the whole process fast and easy. I called to schedule an appointment to bring my car in for a diagnosis. Since my daughter and I had a free day, we waited in the lobby while they checked it out. When they didn't have availability to complete the repair until the following week, they made it incredibly convenient by letting me bring the car back and providing a loaner. Not having to arrange a drop-off or pickup was a huge plus. All communication was handled through text, which made everything even easier. Overall, a smooth, stress-free experience -- I'd definitely recommend them and will be coming back!

I am writing not about the service department but the sales department…read more I don't mind that you don't have a person waiting to help me test drive a car when I immediately get there. I'm happy to wait 10 minutes for someone who can. I am not terribly upset the car I want to test drive is unavailable. It would have been nice to drive it. Or even see it. But no one bothered to show me the car. Or any car. What I am upset is that you saw I was wearing a wedding ring and asked me if all my decision makers are here. Like I need my husband's permission to buy a car (I managed to buy the last 2 without help). I doubt you would have asked my husband that if he was at the dealership. Instead I finally talked to a woman (my service advisor) who finally cared enough to grab keys to show me the inside of a car because the men just chose to dismiss me. It wasn't even her job guys! It's 2026. Please do better.

Auto World Of Pleasanton

2.4

(72 reviews)

Went in to look for a 335d BMW advertised on Craigslist. Seemed like it was sold the day before…read more Took a look at two similar diesel powered Mercedes that had what I thought were good prices. Those two cars were beautifully clean. I test drove one and I could tell it was mechanically great - just wasn't exactly what I was looking for. Financing was available and the sales team was friendly and helpful. Everything was great. If you do find something you like here don't twiddle your thumbs - with the prices they have here inventory moves.

This group of cheater call themselves dealer of used, selling scrap, make it look new and deceived…read morepeople to buy, make to sign bunch of undertaking, BUY AS IT IS, if any happens even as left there place you are on your own BEWARE BEWARN BE CAREFUL. Mo as he call himself the rooted boss of auto world, is sweet talker, he is a cheat, I bought Honda Odyssey 2004, with 5k cash, my hard earning money, including DMV PAPER WORK, now the vehicle come with only one license plate, I called the office, they will not accept the responsibility of service they already been paid for, I have to go DMV request and pay for another license plate, I have already paid this group of crooks, Mohammed the boss called Mo, from Mid-east a rouges, with group of bad peoples call themselves dealer, Please be advice, THIS NO GO PLACE TO BUY VEHICLE

Air Flow Pros Heating and Air Conditioning

4.8

(476 reviews)

I received exceptional service from Air Flow Pros during what could have been a very dangerous…read moresituation. On the coldest night of the winter, my carbon monoxide alarm went off. Later that evening, PG&E confirmed that our furnace had failed and was releasing carbon monoxide into our home. The next morning, I began calling HVAC contractors. None of the nine companies I contacted could help for at least a week. Fortunately, a friend from my daughter's school referred me to Jose. He answered on the second ring, immediately understood the issue, and told me his Vice President would be at my house within the hour. Just 30 minutes later, Rudy arrived and quickly confirmed the diagnosis with his equipment. Jose immediately recognized the urgency of the situation. Not only were we without heat in freezing temperatures, but our family was also at risk of further carbon monoxide exposure. By 5:00 p.m. that same day, Air Flow Pros had sourced and delivered a new furnace, assembled a six-person crew, and begun removing the old unit. By 8:00 p.m., the new furnace was professionally installed, the work area was spotless, and our home was once again warm and safe. The service was truly outstanding. Air Flow Pros delivered a high-quality product at a fair price and completed the entire job within eight hours of my initial call. I couldn't be happier and would recommend them without hesitation.

Jose came out to look at an AC unit that has been leaking refrigerant over the past 2 seasons. The…read moreissue was diagnosed quickly and they were able to return just a couple days later to install a new refrigerant line. The new refrigerant line install looks very clean and inconspicuous against the side of the house (I couldn't even tell it was there without Jose sending me photos later on of where it was placed). The AC works like new, and the quote was very reasonable for the amount of work that was involved. Will definitely contact Air Flow Pros in the future for other jobs. Thanks Jose!

Low Price Auto Glass

4.7

(942 reviews)

Got my car broken into and needed a rear passenger side window replacement. I called the day…read morebefore, they made sure that they had the piece, and I made an appointment for the next morning. Went in and they cleaned the shattered glass as well and replaced the window in only about an hour and works perfectly. It only costed about $200 for cash. Highly recommend!

Shant was very response and was able source a windshield for my vehicle from a vendor outside our…read morelocal area when there was no inventory from any area suppliers. He was able to slot me in for an appointment time within a day and half from the time I posted a request for quote. The CSR called me to do a three-way call with my insurance company to set up a claim. The process was pretty painless. The original estimate was for a 3 hour job to install the windshield l and calibrate my lane assist and collision detection camera. However, the job actually took only around 2 hours. I was more than satisfied with the service at Low Price and would definitely recommend them.

Santa Rita Auto

4.9

(59 reviews)

The owner is very honest and sincere. I came here after getting an estimate from the dealership for…read morean AC repair. After reviewing the dealer's list of recommended repairs, he explained that several of the items were unnecessary and only fixed what was actually needed. The AC was repaired perfectly for about half the price quoted by the dealer. As an added bonus, he even cleaned my headlights at no extra charge. It's refreshing to find a mechanic who values honesty and fair pricing. This will definitely be my go-to shop for all of my cars going forward.

I don't enjoy leaving negative reviews, especially since I'd previously brought my 1999 Honda…read moreAccord here for an oil change without any issues. Jose was friendly and professional throughout the process. Unfortunately, the quality of the actual repair work was extremely disappointing and left me with the impression that the technicians lacked the experience needed for this job. I brought my car in to have all four door lock actuators replaced--a very common failure on older Hondas. I supplied four brand-new replacement actuators that I had already verified were the correct parts and functioning properly. Because I was replacing all four at once, I was offered about a 25% discount on labor. I dropped the car off first thing in the morning. About three hours later, while I was at work nearly 30 miles away, I received a call saying the parts I provided were incorrect and didn't fit. They told me they had left the door panels off so they could show me. I rushed back to the shop, only to discover there was nothing wrong with the parts at all. It took me only a quick look to confirm they were correct, and I plugged one of the new actuators in myself to demonstrate that it worked. Looking back, this should have been my first sign to take the car elsewhere, but I assumed it was simply an honest mistake. Later that day I received another call. I was told the rear actuators had been replaced successfully, but that both front door latch assemblies had supposedly "failed" and now needed to be replaced. This immediately raised red flags because there was absolutely nothing wrong with either front door before I brought the car in. The only issue was the faulty power lock actuators. When I picked up the car, the front doors were actually in worse condition than when I dropped it off: * The driver's inside door handle no longer worked, forcing me to roll down the window and open the door from the outside. * The front passenger door would only open if I manually held the lock pin up while pulling the handle. * I was still charged the quoted $550 (after the labor discount). Once I got home, I found even more problems. One of the front door panels had a tear in the upholstery, there were black grease smudges on the fabric and window, and the window no longer rolled up smoothly, likely because the door panel hadn't been reinstalled correctly. At this point, I no longer believed the diagnosis that both door latch assemblies had somehow failed at the exact same time they were replacing the actuators. It seemed far more likely that the door mechanisms had been reassembled incorrectly and the shop blamed the issue on "broken parts" instead of acknowledging a mistake. The next day I contacted Jay at S&R Motors in Hayward. He and his master technician inspected the car and called me later that day with the actual diagnosis. There was nothing wrong with either door latch assembly. They found that components from the latch mechanism had been removed and left loose inside the door. They retrieved the missing pieces, correctly reassembled both doors, and fixed the problems. When I picked the car up the next day, everything worked exactly as it should. Both front doors opened and closed normally, the inside handles worked properly, the door panels were correctly installed, and the window rolled up and down smoothly again. The outcome speaks for itself. The "failed" door latch assemblies that I was told needed replacement never needed to be replaced at all. The issues were caused during the repair and were resolved simply by properly reassembling the doors. I'm extremely disappointed with how this repair was handled and with what I believe was a misrepresentation of the actual problem. While Jose was courteous and helpful, my experience with the shop's technicians left me with very little confidence in their workmanship. I won't be returning for future service, and I would encourage anyone considering mechanical work beyond basic maintenance to carefully evaluate whether this shop has the experience required for the job.

Eastbay Motorcars

4.6

(239 reviews)

I had an incredible experience working with Aidan at Eastbay Motorcars. He is a fantastic salesman…read morewho made the entire car buying process completely seamless. I was in and out within an two hours, which is almost unheard of at a dealership. Aidan was open, honest, and transparent from start to finish. Even when we ran into a few hiccups during the deal, he was extremely understanding and went out of his way to accommodate my specific situation. What really stood out was his service after the sale. He helped me out with a few things he had no obligation to handle, proving he truly cares about his customers even after the papers are signed. 10 out of 10 experience. I would definitely buy from him again and will be referring everyone I know to Aidan!

This was truly the best car-buying experiences I've ever had…read more From the moment I walked in, I was treated with professionalism, respect, and honesty. Aiden was wonderful to work with -- friendly, knowledgeable, and completely pressure-free. He gave me space to think, answered every question clearly, and made the entire process feel relaxed and straightforward. At no point did I feel rushed or pushed into anything, which says a lot. The finance manager, Masud, was exceptional. He handled everything with transparency, patience, and integrity. Every detail was explained thoroughly, all numbers were clear, and there were no surprises. It was obvious he takes pride in doing things the right way and making sure his clients feel confident and informed before signing anything. That level of honesty and care really stood out to me. This experience felt smooth, respectful, and genuinely customer-focused from start to finish. I left feeling relieved, and grateful. I absolutely love my new car and couldn't be happier with how everything turned out. If you're looking for a dealership that values honesty, integrity, and professionalism, I highly recommend working with the team here.

Entirely Toyota

4.9

(188 reviews)

Bill is fantastic, I'm so glad I reached out to him for some maintenance work on my Tacoma…read morerecently. The quality of his work is great, he is very knowledgeable and I absolutely trust him with my vehicle for any future work it may need. Definitely recommended his services for anyone in need.

Bill is fantastic, knowledgeableband very friendly. Hes been helping me out with my old 79 Toyota…read morepickup and he has been extremely helpful. I highly recommend him.

East Bay BMW

3.5

See more unrecommended reviews

I had an outstanding experience with the BMW Genius service, thanks to Jay. He was incredibly…read moreknowledgeable, patient, and took the time to walk me through all the features of my BMW. Jay explained everything clearly, answered all of my questions, and made sure I felt comfortable using the vehicle before I left. His professionalism, friendly attitude, and attention to detail made the experience enjoyable and stress-free. I truly appreciate his exceptional customer service and highly recommend.

Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic…read moresales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute!

Dublin Auto Care

4.6

(68 reviews)

I need to replace the starter of my car, Danny was helping me. He's extremely friendly,…read moreprofessional, and efficient. Also he's charging me at a very reasonable price. I recommend anyone to come here for auto repairs.

I went to Dublin Auto care with a check engine light on my 2015 Sienna. I had a diag code and…read moresuspected spark plugs needed to be replaced. They gave me a days time. They ended up scaring me about engine mounts falling apart and a wheel controller joint breaking any time. Basically normal wear and tear but they made it sound like emergency repair. They pointed out an oil leak I was aware of and asked them to take care of that. Here is what happened: They took 3 days for spark plugs and $1k Replaced leaking valve cover gasket for $250 When I picked up the car it wouldn't start as they had screwed up the battery terminal and initially lied that they didn't touch the battery terminal. Anyways, I had to replace it myself in the end. After I left within 24 hours my tpms shows low air pressure in the tires but there is actually air in all tires with adequate pressure.i got it checked a few times. Within 7 days I saw a lot of oil in my garage from the car. I didn't get a warning but my oil dip stick showed almost no oil. I had to put in 6 quarts. I don't know what more leaks they have caused. It's a terrible place to go and they are incompetent and dishonest!

RT Tire

4.8

(79 reviews)

Got a flat on the freeway in my Tesla Y and had to get towed to the Tesla service center, where…read morethey replaced one tire for $380. The next day I called RT Tire and they replaced the other three tires for the same price I paid Tesla for just one -- talk about a deal. Super chill, fast, and no nonsense. They got me in and out, didn't try to upsell me, and the whole thing was way less stressful than dealing with the dealership. This is my new go-to tire spot!

Avoid Dublin RT tire by all means. They sell unsafe tires!!! Don't fall into their lies that their…read moretires are both cheap and safe. In retrospect, their tires are cheap indeed, which is their selling point, but they are indeed very unsafe, have a very short lifespan, and are even dangerous and fail to meet safety standard!!! These guys like to say "I don't understand what you are saying" in the first phone call and hanged you up when you report a problem to them. They will never answer your second call. Here is the Story: On June 27, 2026, went to Minute Muffler (another shop nearby) to change tires, who recommended me to go to Dublin RT tire which is just on the opposite side of the plaza. Purchased and changed two front tires on June 27, 2026. Yesterday on July 21, 2026, one of the tires blew out while driving. There is a hole on the sidewall. See images. The life of the tire is only 24 days!!! It happened very suddenly with a big BANG. The vehicle lost control and hit the curb and drove onto it. Very dangerous. Have to call AAA to replace it by backup tire. Feel uncomfortable in my neck.

Colormetics

4.9

(390 reviews)

Highly recommend Mark, he saved the day!!!…read more I submitted a request online for a quote to repair the rim on a BMW coupe that got into a fight with a curb and lost. The response was almost instant. Pricing was reasonable and thankfully he was already in our area and able to get it taken care of right away. I greatly appreciated the text updates with arrival time and clear instructions. Thank you!! It looks so much better now.

I had a dimple dent about the size of a dime on the front passenger-side door of my 2023 Subaru…read moreForester. Everytime I saw the dent I kept getting bothered. I did some reseaech online and found Mark from Colormetics. I contacted Mark and he responded quickly and quoted a very fair, and reasonable, price compared to other businesses I reached-out to. The next day Mark scheduled me for moblie repair at my home, in San Ramon, and he arrived on time. Once he arrived he assessed the damage, confirmed it was repairable, and said he'd be done in 30 minutes. 30 minutes later Mark was finished with the job and it looked like there was never a dent to begin with. Overall I was very pleased with my experience with Colormetics. I highly recommend anyone in need of dent repair(s) to contact Mark for his services. On top of dent repairs Colormetics also provides wheel repair services as well. Thanks again Mark!

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

426 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Michelle W.

0

31

4

8 years ago

It hit 75 degrees today in California and I'm again reminded why I will never buy another Nissan. My AC doesn't work in my 2014 Nissan Rouge bought new in March 2014 at Dublin Nissan. It hasn't fully worked since July 2015 when it inexplicably went out in the middle of a road trip in 101 degree weather. My two passengers and I tried to bear it for an hour, but ended up having to pull over for 3 hours to wait til dark to drive home the remaining 2.5 hours. I took the car to Nissan Capitol Expressway two days later where they spent an entire day (and tank of gas) trying to figure out the issue only to come away with no solution. It only seemed to be replicable in 80 degree or above weather and after driving for more than 30 minutes on highways. I knuckled down and made it through the summer, the car had about 18,000 miles at that point and was still in warranty. December 2015 I took the car back to Capitol Nissan for 25k maintenance and had them examine the AC unit again. Another full day of "work" and no solution. The AC continued to work intermittently, I kept up with routine maintenance and always mentioned the AC issues when I was in for service and still under warranty, always at Capitol Nissan. By late spring 2017 the AC had stopped working altogether, no cool air came out at all and the weather was only heating up. In June 2017 I took it to Nissan with 37k miles on it (Nissan warranty stops at 36,000 miles) and had Capitol Nissan spend another whole day working on it. They immediately agreed it wasn't a functioning unit and spent the whole day with it, by end of day finding a "solution." This solution was to drain the freon from the system and re-fill, this seemed to solve the problem. I asked the associate why that hadn't been done before to solve the issue and he said he didn't know. I then asked how he knew it was fixed and he said he couldn't guarantee it and re-read me the description of work done like I was a kindergartener who just didn't understand. He then only charged me for the new AC fluids and "helped" me with the labor cost by charging me $200. I drove away angry and rightfully so as the AC unit stopped working two days later. I called the associate at Capitol Nissan to let them know and never heard back. I then opened a case with Nissan Corporate to have the car declared a lemon as the AC unit will clearly never work. In that call I told them I truly thought this was a one-off case and that until then I had actually liked everything else about my Rouge. I told the representative that if Nissan awarded me the new car I was actually planning on upgrading to the Nissan Murano and would finance that upgrade through them. Nissan Corporate kept my case open for approximately 18 hours only to dismiss it because the car was out of warranty, they offered me one monthly payment ($350) for my troubles. I did not accept this money as it didn't even begin to cover the amount of time I had spent away from work and the money I had spent fixing this issue. The way Nissan has treated me has made it abundantly clear I will never buy another Nissan and as soon as I am financially able I will be getting rid of this junk Rouge and buying a Toyota. read more

King K.

0

1

0

3 years ago

An Unforgettable Car Purchase Experience with Abril I recently had the pleasure of purchasing a car through Abril, and I must say, it was an absolutely amazing experience from start to finish. The level of professionalism, transparency, and customer service provided by Abril truly exceeded my expectations. Extensive Vehicle Selection: Abril offers an impressive range of vehicles to choose from. Whether you're in the market for a luxurious sedan, a powerful SUV, or a fuel-efficient compact car, Abril has you covered. Their inventory is vast, catering to various budgets and preferences. I was thrilled to find the perfect car that met all my requirements without compromising on style or performance. Transparent and Fair Pricing: One of the standout features of Abril is their commitment to transparency and fair pricing. Unlike many dealerships that engage in high-pressure sales tactics or hidden fees, Abril provided me with a transparent breakdown of the vehicle's price, including all associated costs. There were no surprises or unexpected charges during the purchase process, which instilled a sense of trust and confidence. Exceptional Customer Service: The level of customer service provided by Abril is unparalleled. From the moment I stepped into their showroom, I was greeted by friendly and knowledgeable staff who were genuinely interested in helping me find the right car. They patiently answered all my questions, provided valuable insights, and guided me through the entire purchasing process. It was evident that Abril prioritizes customer satisfaction and strives to build long-term relationships. Streamlined Buying Process: Purchasing a car can often be a time-consuming and cumbersome process, but Abril made it effortless. They have streamlined their buying process, leveraging technology and efficient procedures to ensure a seamless experience. From test driving the vehicle to completing the paperwork, everything was handled with utmost professionalism and attention to detail. I appreciated how Abril valued my time and made the process hassle-free. Post-Purchase Support: Even after the purchase was complete, Abril continued to impress me with their post-purchase support. They provided me with all the necessary documentation, explained the warranty details, and offered assistance with any future maintenance or service needs. Their commitment to ensuring my long-term satisfaction with the car was truly remarkable. Conclusion: My car purchase experience with Abril was nothing short of amazing. From the extensive vehicle selection and transparent pricing to the exceptional customer service and streamlined buying process, Abril exceeded my expectations in every aspect. If you're in the market for a car and want a dealership that prioritizes professionalism, transparency, and customer satisfaction, I highly recommend giving Abril a visit. They have set the bar high for car purchasing experiences, and I am confident that you'll have an unforgettable experience, just like I did. read more

A W.

60

76

19

10 years ago

Came here to purchase a Nismo Juke (closest dealership that had them) and months later completely regret giving them any business. I told the sales guy exactly what I wanted (color, model, extras, etc.) and there was one that matched what I wanted in Fresno. He said he would talk to his manager and call that dealership to see if they could send it over and do a trade. They said that was not possible. Later found out they lied and never called them. I ended up leasing this 2015 juke and saved $5,000 because it had been sitting on their lot for a year. When about to leave with the car, the sales guy couldn't get the tech package installed so had to leave with no car. Car was delivered to my work the following day, but had a couple scratches and an area with paint chipped. Texted the sales guy I had been working with and he said they would repair the damage at no charge. I later called to schedule it and it only went further downhill. I had a couple other areas I wanted repaired under the extended warranty I purchased and when I called to schedule to drop the car off they told me to bring it to Dublin. They said come at 8am and talk to a sales person about the extended warranty before going to service department. Get there and find out the sales department is closed. I go to the service department and talk to a technician (not the original guy Jose that I had been speaking with between him and the sales guy) who said that I'm not to drop the car off and isn't sure the other things I wanted repaired would be covered under the extended warranty. He took some pictures and said he would talk to Jose. He also suggested I talk to someone in sales about the extended warranty. Go inside the main part of the dealership to find out that I should talk to someone in finance but they don't show up till 11am. A sales guy came over and said perhaps he could help. Talked to him about the extended warranty and all he ended up doing was read off what was written on the form I signed. ok... great I did that as well but wanted to know if it would be covered. I drove the car home and waited a week or so before Jose texted me saying that the autobody shop that they use is busy due to Thanksgiving but that they'll take care of it and get everything fixed. He said he would be calling the extended warranty people and start a claim. Found out no claim had been started. Jose stopped returning my text messages. And now 2 months later after trying to get this all taken care of... nothing is fixed. I completely regret dealing with this dealership. I am leasing this car to purchase it eventually and this is the first time I did this on my own and it's been a terrible first car purchase experience. I could not recommend this dealership to anyone. Only good thing was that I saved $5k on the car. read more

Brissia M.

72

11

0

11 years ago

Hi.,i would like to update my review..due to the fact..that after purchasing a car from them..2 weeks later they called me to change my contract..brandy called to be more specific..she left a voicemail saying she had good news and all this stuff. When i returned her call..she was a totally different person..she got very upset because i told her i wasn't going to change my contract. So she told me. Ok " if your not willing to Change the contract. I need the car back right now" i was like okay..when i get off work i Wil return it. She goes, oh so ur workin..i said yea. Oh ok. Just bring it tomorrow..so the next day i did brought the car back to them. I guess what. They told me i couldn't returned because ive already purchased the vehicle. They make me waste my time and i also lost 3 hours from work...brandy was very rude n very self defensive..i DON'T understand why shes working with you u guys..customer service should be a priority for ur business..she has not skills whatsoever...ANYWAYS after all this back and for to trying n changing the contract..i decided to go in person and returned the car. It was like a nightmare...horrible expierence..i can't believe how this place says they are a reputable company..when they treat customers very bad...last but not least it took them two weeks to give me a refund..for the down payment...very disappointed..and finally i purchased a set of tires for the car. Up until now. Haven't received or heard anything from them... it's fine the could keep the $180.. im sure they need it more than i do. Final toughts if you are on the market for a car..don't even i repeat DON'T even go here.. they will try to change your contract and rip u off... read more

William T.

0

5

8

2 months ago

I had a terrible experience with Dublin Nissan's parts department and online return process. I ordered 4 bottles of NS2 CVT transmission fluid and paid about $109 total. When I requested a return, the refund amount showed only $87.86 because the original shipping cost was not included. Then I went to UPS to ship the items back, and UPS charged me another $18. So basically, I lost money twice just trying to return the order. What makes it worse is that their return email said the request would be reviewed in 2-3 business days. It has now been about two weeks, and I still have not received a proper update or solution. That is unacceptable. When I called Dublin Nissan for help, the customer service was very poor. I felt like they were just passing me around and avoiding responsibility. The person from the parts department was especially unhelpful and did not know how to treat a customer properly. Instead of explaining the return process or helping me fix the issue, he made me feel dismissed and frustrated. I was also told to bring the fluid back to the dealership in person, which makes no sense because I ordered it online and already started the return process. If they want customers to return items in person, they should explain that clearly before making customers pay extra shipping. This whole experience felt unfair, confusing, and poorly handled from beginning to end. I would not recommend ordering parts from Dublin Nissan online. Their communication is bad, their return process is unclear, and their parts department customer service was very disappointing. read more

Derick G.

0

1

0

7 years ago

My Vehicle was in need of a transmission replacement so I took it to Dublin Nissan. What could've been a holiday curse turned out to be a Christmas Miracle! Knowing how much the replacement would cost me was very hard to manage but with the help by Nissan's good will opportunity helped me manage the cost of the repair. First off I would like to give my most appreciation to one of their service advisors Ander Gregory! This guy is the man and there's not enough words to say how much this advisor has been there for me every step of the way. From the very beginning process through every immediate responds on updating me about my vehicle repair. My car was in the dealership for nearly two weeks and this guy made sure I was fully informed and always made me feel at ease regarding the estimate outcome. He made sure I got the best treatment as possible and no matter how busy this place can be sometime and having so many repair orders I was assured mine is part of the priority. Human kindness and integrity is how I can describe Ander. He gives you all he has to give when it comes processing details and by having a cool vibe that says everything always works out in the end. Now my car runs smoothly again and thanks to Nissan Dublin with their Consumer affair staff, Ander Gregory and along with their handy technicians it made it all possible. Thank you all! Iam very grateful for all your hard work for our community read more

Sergio M.

0

1

0

11 years ago

I'll write my review regarding the service dept. again, because the last review I wrote, it's not listed any longer. Last December 2014, I brought my Nissan Xterra for service and ask if they could check the engine because I felt it has a rattle noise on a cold start, the cost for this diagnostic was pretty high, but I agreed and they informed me that the cause of this issue were the spark plug wires and they replaced them and also replaced the drive belts. After that, the truck continued to fail and then suddenly the check engine light turned on, so I came back in February for a second revision and the service dept. personnel told me that apparently the spark plug wires replaced were not original (so I asked myself... the agency is not using original parts???) so I left the truck again for couple of days and they called me to say the truck had nothing wrong! Currently the check engine light turns on and off and I believe the engine is shaking even more than at the beginning. What is really frustrating is that I believed that the Nissan service was going to be professional and accurate but it was really disappointing, and as I was not willing to pay again almost a thousand bucks for a wrong diagnostic, I took it to two different mechanics for an opinion and both told me that the problem they found is the loss of cylinder compression and unfortunately the Nissan dept. never found the problem!!! read more

Francisco O.

0

1

0

8 years ago

This review is way past due. I went in to have my Altima serviced on 8/11/18 and I was surprised at how accommodating the service advisor was with my appointment. I was skeptical at first because I've gone to this dealership before to have my old Sentra serviced and had the worst experience ever. However, by giving them another chance I got the best customer service treatment I have every gotten at any dealership. I show up to drop off my vehicle with Kriss, the service advisor. He openly admitted that he was new but he seemed eager to learn and cared about my experience as a customer. My car is still relatively new so at first he tells me that my service is under warranty and wont cost me a thing. I was very happy to hear this so once their billing department was done giving me a preliminary invoice, I leave on the complimentary shuttle to my house and wait for the call back. When I return he sadly informs me that he made a mistake and I do, in fact, have to pay for the service. He felt so bad that he offered me a 10% discount off my next service appointment. Not sure if he was authorized to offer me that but nevertheless, I appreciated the gesture. I paid and was on my way. I don't know if he still works there but if he does, then Dublin Nissan should do everything in their power to keep this guy on the payroll. His attitude and work ethic is exactly what you need at that dealership. read more

Erik P.

0

1

0

1 year ago

on 5/3/2025 me and my wife went into Dublin Nissan to look for a new car. When we walked in, we where introduced to Carmen. Carmen made us feel right at home from the time we arrived. She asked us what we where looking for and right away went to work. She hustled hard to make sure we were happy! upon looking at the car and going for a test drive me and the wife had soo many questions about the car and options what not. I have to say she was a real Soldier! she answered all the questions and concerns that we had. she was very kind, polite, and nice to us. she went above and beyond for us both to make sure we purchased the car we wanted and liked.....Sadly the color we wanted was not available on the lot so she looked around in the inventory found one out of state, was not too far, soo she offered to pick up the Vehicle and also LITERALLY asked us if we would want it delivered. well because we had to wait I think 3 days for delivery to her dealership, then she asked if we wanted it to be delivered to our house and that she could do that. She also fought for us on the price WE wanted to pay and where comfortable with, she was amazing. Im very thankful and glad she was our sales rep.! THANK YOU CARMEN me and the wife are very very happy!, Please give her a raise! 100% read more

Travis F.

460

18

3

6 years ago

I took my car in for a recall on the computer system on my Nissan Altima 2015. I was experiencing some severe delays in action between when I pushed the pedal and when the car would respond. (Almost got hit in the side because of this.) But of course, they couldn't recreate the issue and said that a code would fire if it happens again due to the new computer update. The issue has happened multiple times since then and still no code. The worst part was they found tons of "new issues," including "major oil leak" that would cost $400 in parts and $2600 in labor!! All this in the middle of a pandemic and lack of usual pay! Shocked, I took it to a local mechanic down the street to get it checked out, and they said they couldn't see where the leak was coming from, so they needed to put dye in the engine. (already a huge difference to the dealership apparently knowing exactly where it was coming from...) The local mechanic said it was a tiny leak on the oil pan after bringing it back, and it only needs silicone to fix. They said it was so minor that I should just wait until I needed new oil. SO HAPPY I DIDNT LISTEN TO THIS DEALERSHIP. THIS PLACE IS A SCAM! NEVER going back, and I am seriously questioning buying a Nissan ever again. read more

Cathleen H.

2

6

5

12 years ago

We came to the dealership wanting to buy a new Nissan Murano. Paul and Timo (salesman) were very helpful and courteous and because of them we wanted to buy from this dealership.... until we met Steve, the sales manager. In discussing prices and which year of Murano we wanted to buy, he was extremely rude and offensive. I had to take our son home for a nap, while my husband continued the conversation. Steve and his higher ups (can't remember their names) repeatedly insinuated that my husband wasn't a "man"since he didn't want to make any final decisions without coming home and talking them over with me first. They repeatedly walked out of the room while we were mid-sentence and gave us false information about cars. They had no explanation why their sticker price was higher than MSRP for a vehicle and then got annoyed and got super aggressive trying to push a different vehicle on us. We left convinced that though we wanted a Murano, we did not want to give any money to this dealership. We drove to Petaluma, where they had fantastic service and prices. I'm sorely disappointed that I will have to come to this dealership to service my new Murano... hopefully the service center is better than the sales department. read more

Linda H.

0

3

2

3 years ago

Dublin Nissan has the nicest people there working hard and keeping their brand new space beautiful and inviting to customers with great Hot Creek coffee and cold bottled water! My Service Advisor is David Herrera and he's super awesome! He's been helping me order parts for my minivan and calling me to schedule my service appointments. He's on top of it all! He's super friendly, fast and efficient. Every time, David greets me with a great friendly welcoming smile and he has all my paper work ready even before I know it. It's like magic: how did he do it so fast? I'm very impressed with his great customer service skills, especially with his communication skills, I feel like I'm always heard and very appreciated, and I really feel like I was treated very special every time. You're truly amazing David! Thank you so much! Thank you so much too Carmen! I really appreciate your great service too! Excellent customer service and excellent workmanship on my replacement handles for my side door outside latches (they look great and brand new and seamless like I have a brand new minivan and they work great!) and a beautiful sales and service space! I highly recommend Dublin Nissan! read more

David O.

0

1

5 years ago

I've been bringing my 2019 Nissan Altima to Dublin Nissan for months since COVID shut down San Leandro Nissan (now back up), and I've been extremely satisfied and grateful for the service and attention to detail, and I will continue to drive the extra 20 minutes to service my Altima at Dublin Nissan. Edward my service advisor has been so helpful, knowledgeable, and has gone above and beyond for me, and Kristie made the check out process pleasant and seamless. From their attention to detail, to offering rides for me, they have made sure my car is running well and looks great too. They hand wash the vehicle after service which is amazing and I wish I could bring my car their regularly for a wash! In addition to routine maintenance, I have had my car detailed at Dublin Nissan (photo attached!), and was so impressed by how clean and polished they had my more than a year old car looking! I will make sure to have the car detailed their at least once a year to keep the car looking new. Dublin Nissan has my car running to manufacturer specs, and looking great in the process. I am grateful and will continue to be a return customer. read more

Kelvin N.

0

2

0

1 year ago

Came in originally just to do a quick service on my 2013 Nissan Leaf and ended up buying a new one a few hours later. While waiting for my car that was in service, I was looking around the dealership website and saw an insanely good deal on a brand new 2025 Nissan Leaf S. I found the salesman Dev and he confirmed the deal was real. Dev took me out to see the car and showed me around the car and listened to all my questions and gave me all the answers I needed. After some lunch and with the approval from my wife, I came back to the dealership and began the buying process with Dev and his team (Jessie from finance was great too!). The paperwork process was smooth and quick (digital too). Dev took me out for a test drive to go over the entire car and its various features. He made sure I felt at home with the new Leaf. Although I couldn't take home the car the same day (I drove my old Leaf there and was not trading it in), he held the car for me and detailed it for me to pick up today. Thank you Dev for being such a professional and making this an stress-free, painless car buying experience! read more

Tiffany G.

135

80

42

11 years ago

Outstanding customer service. After dealing with a creeper at Premier Nissan in Fremont, we came here bright and early on Saturday morning of Memorial Day weekend. We knew that we wouldn't have the time to sit through finance and everything as we had family plans later that day, but we thought we might be able to see what's on the lot, work something out, mull over the deal, and come back in the evening. And that's exactly what happened. Eagle greeted us, showed us exactly what we were looking for and didn't hover. His sales pitch is no sales pitch and it was splendid. He brought us into the office when we were ready and introduced us to Mark. Mark ran the numbers with us and as we were really running short on time, said we'd be back later in the evening. He suggested that we take the car for the day and leave our trade-in on the lot. We did just that and returned later in the evening, signed all our paperwork and took our 2015 Nissan Altima home. Excellent customer service from beginning to the very end. We will definitely be return customers to Dublin Nissan. read more

Balwant R.

0

4

0

11 years ago

I would like to share my experience with Dublin Nissan, me and my family were in search of a pre-owned vehicle. We ended up here being that this dealership was in our area and we were interested in a Nissan. I was a bit skeptical after seeing their reviews, but it was convenient and decided to give them a chance. When we arrived we were promptly greeted by Elisa and she collected my requirements and showed me car of my choice and offered a test drive . After coming back from the test drive we were in love with the vehicle. My wife and kids loved it too, Elisa had already explained to me how their pricing works and how they are priced aggressively. I understood all that, but I liked that she did not hesitate when we asked if we could still work on the price. She worked with her manager Steve to get us the deal we wanted, we walked out with a good deal and a car that my whole family enjoys for this reason I feel we received a five star treatment at Dublin Nissan. "No duty is more urgent than that of returning thanks" - Thank you Elisa and Steve. read more

Vince M.

132

34

8

2 years ago

We used to be a loyal Honda family, but after recently switching to a Nissan, we started to have some doubts. Our Nissan Leaf was experiencing issues, and we were beginning to regret our decision to leave the reliability of Honda behind. Enter Francisco Mejia at Dublin Nissan! Francisco was absolutely fantastic from start to finish. His professionalism, knowledge, and genuine care for both us and our vehicle were truly impressive. He listened carefully to our concerns, kept us informed throughout the repair process, and went above and beyond to make sure our Leaf was brought back to top form. Thanks to Francisco's exceptional service, our faith in Nissan has been completely restored. He made us feel like valued customers and ensured that we left the dealership feeling confident in our car once again. Dublin Nissan is lucky to have such a dedicated service advisor, and we're so glad we made the switch! Highly recommend Francisco, Zaira, and the team at Dublin Nissan for anyone looking for excellent service! read more

Justin R.

0

2

0

11 years ago

My life wouldn't be the same without a cross-over type SUV. I have driven mostly Nissan cars because they're well-constructed, dependable and a good value for my dollar. In the Fall of last year, I was in the market again for an SUV and set my heart on the new Rogue Select. Passing through Dublin on my way to work I decided to stop into Dublin Nissan and check one out. My sales associate Pamela Whitehead showed me their entire inventory of Rogues and was obviously knowledgeable about all of its features, dealer offerings, and financing alternatives. I set my heart on a black Rogue. Pamela walked me through the entire sales process without a hitch and was even so kind as to bring me a meal while I waited in financing. She took care of all the dealer preparation requirements and delivered the car to me in person at home the following day all clean and shiny. All I can say is wow. I take my Rogue golfing, to home depot, to and from work, and grocery shopping. I just love it. Thanks Pamela :) read more

Kris S.

83

9

3

2 years ago

I recently purchased a Nissan Frontier from Dublin Nissan, and I must say, Sam made the entire experience absolutely outstanding! From the moment I walked into the dealership, Sam was incredibly welcoming and professional. He listened carefully to what I was looking for and provided detailed information about the Frontier, which helped me make an informed decision. Sam's knowledge about the vehicles was impressive, and he answered every question I had with patience and enthusiasm. He didn't just sell me a truck; he ensured that it was the perfect match for my needs. The entire process was smooth, from test driving to finalizing the paperwork. Sam went above and beyond to make sure I felt comfortable and satisfied with my purchase. I highly recommend visiting Sam at Dublin Nissan if you're in the market for a new or used vehicle. His commitment to excellent customer service truly stands out, making my car buying experience a memorable one. Thanks, Sam, for helping me drive away in my new Frontier. read more

CeeCee C.

0

1

0

5 years ago

I started coming to Dublin Nissan parts & services in July and I have not stopped. The employees here have impeccable service. I met Perla during my first visit and she let me know that I was going to be taken care of and that she would provide updates every step of the way. She explained all the in's and out's of the service that I was getting and also set me up with a technician that provided even more detail. Even though I had to return for a part I didn't mind because I had such a positive experience. I recommend that you do get here early because people know about the amazing service Perla and her team provide. I have had other body shops look at my car and I always left confused. Perla made sure I understood all the details after payment and advised me on future visits so that my car is always up to date. I have had my car for 9 years, after working with her I feel like my car is going to last even longer because she advised me on how to take better care of it. Thanks Perla! read more

Dublin Nissan - car_dealers - Updated July 2026

People who viewed Dublin Nissan also viewed

Dublin Mazda

(1.1k reviews)

I had a great experience here as a first-time customer. Frank was patient and communicated…read moreeverything clearly, which made the whole process fast and easy. I called to schedule an appointment to bring my car in for a diagnosis. Since my daughter and I had a free day, we waited in the lobby while they checked it out. When they didn't have availability to complete the repair until the following week, they made it incredibly convenient by letting me bring the car back and providing a loaner. Not having to arrange a drop-off or pickup was a huge plus. All communication was handled through text, which made everything even easier. Overall, a smooth, stress-free experience -- I'd definitely recommend them and will be coming back!

I am writing not about the service department but the sales department…read more I don't mind that you don't have a person waiting to help me test drive a car when I immediately get there. I'm happy to wait 10 minutes for someone who can. I am not terribly upset the car I want to test drive is unavailable. It would have been nice to drive it. Or even see it. But no one bothered to show me the car. Or any car. What I am upset is that you saw I was wearing a wedding ring and asked me if all my decision makers are here. Like I need my husband's permission to buy a car (I managed to buy the last 2 without help). I doubt you would have asked my husband that if he was at the dealership. Instead I finally talked to a woman (my service advisor) who finally cared enough to grab keys to show me the inside of a car because the men just chose to dismiss me. It wasn't even her job guys! It's 2026. Please do better.

East Bay BMW

3.5

I had an outstanding experience with the BMW Genius service, thanks to Jay. He was incredibly…read moreknowledgeable, patient, and took the time to walk me through all the features of my BMW. Jay explained everything clearly, answered all of my questions, and made sure I felt comfortable using the vehicle before I left. His professionalism, friendly attitude, and attention to detail made the experience enjoyable and stress-free. I truly appreciate his exceptional customer service and highly recommend.

Fantastic dealership, great people, and great integrity. Shout out to Danny for being a fantastic…read moresales rep, shout out to Kamron for being an awesome manager, and shout out Everardo for being a fantastic service advisor. I bought a used 530i and I noticed the lane assist camera wasn't functioning, we all thought it just needed a calibration and I was informed it would be taken care of at no cost. Once Everardo got it, he discovered it was because the windshield had been replaced at some point by a non oem windshield, and that was the problem. Obviously it's a lot more expensive for the dealership to cover an oe windshield replacement when compared to a camera calibration. I signed for the car as is, they could've totally screwed me if they wanted to, but that's not East Bay BMW's style, they told me that it would work and they made good on their promise, even though it was more work than anticipated. Legally speaking, they didn't have to do that, and most dealerships would've taken the opportunity to make some money there. I'm blown away by such honest business in this day and age, it's so uncommon, especially when dealing with larger companies. But these guys are awesome. And to top it off everyone is hella chill, friendly, and fun, but still professional over there. Salute!

Dublin Honda

3.1

(1.6k reviews)

I had an excellent experience working with Tony at Dublin Honda. He was professional, responsive,…read morehonest, and made the entire car-buying process smooth and stress-free. He worked hard to get me a great price and was always available to answer my questions. What really impressed me was that I forgot my checkbook at home, and since I have a newborn, Tony followed me home so I could get it instead of making me drive back to the dealership. That level of customer service truly went above and beyond. I highly recommend asking for Tony if you're looking for a great car-buying experience. Thank you, Tony!

If I got could give this dealership negative stars I would. On Thursday, March 5 around 4pm, my…read morehusband and I walked into the dealership and were rudely greeted by one of the associates. While I tried to explain we were shopping for cars and had lived in a major city for a number of years and haven't had to have a car in over 5 years, he brashly started asking "well okay but what do you want? You don't know?" Trying to be patient, we reiterated we weren't exactly sure but had hoped to look at hybrids. He then started spewing off the different models, which of course we weren't familiar with since this was our first stop. When we finally asked to see a hybrid compact SUV, he said with a clearly annoyed expression and tone "okay so you want to see the CRV then?" Both my husband and I were pretty frustrated at this point and just walked outside to see it. The guy didn't even bother to bring the keys with him and the car was locked. He kept glancing at his phone and after a few minutes asked us what we thought. We both said "well obviously we'd like to see the interior." He replied "well the keys are inside" and proceeded to just walk away. Now for the kicker- the man opened the vehicle while still being inside the building and did not even bother to come out or explain anything. We both sat in the car astonished and were frustrated that he wouldn't even bother to come with the keys so we could turn on the vehicle and do a test drive with him. When he finally did decide to come out, we asked to drive the vehicle and he said he needs our insurance and license. I then said "well like I just told you we haven't had a car in over 5 years so why would we have car insurance?" His reply? "Well, you can't drive the car." He then walked away without even saying bye. It was the rudest, most unprofessional interaction we ever had. My husband and I were so appalled that we immediately ruled out buying any Honda vehicle. Toyota was a perfect 5 star and the associate drove with us since we didn't have insurance. I wish I would've caught this man's name but he didn't even bother introducing himself or asking us for our names. The experience was so awful I left this same review on Google to let people know what to expect. Expect NOTHING other than rudeness, especially if you have the displeasure of encountering this associate first. Don't bother coming here. The Toyota down the street is infinitely better and the associates know how to RESPECTFULLY interact with people.

Livermore Toyota

3.6

This started out as a very negative review. We had made arrangements to sell a truck to them with a…read morepromise of $17K, only to arrive and be told $15K. I won't bore everyone with that part of the story. Lets pick up where I got a text from the used vehicle aquisition manager Anthony Nordstrom, apologizing for the mixup/issues and restating that not only was he going to honor the original deal ($17K) but would drive out to Brentwood with the paperwork and pick up the truck so we did not have to deliver it. He kept his promise today. He arrived, had all the paperwork ready to sign and then went one step further. He said he would drive to the dealership, get a check cut and return later the same day. He kept his promise and did precisely that. Now you might be wondering why we gave 5 stars. Yes, it was over and above what one might have expected. Well let me mention the back story. The owner of the truck, a friend of mine was 90 years old, in hospice care and expected to die soon. When Anthony heard the whole story, he not only offered to honor the original deal, but promised to honor that deal for the remainder of the month (25 days). Sadly, David passed away yesterday. But Anthony brightened the day of the widow Pam by dropping everything and delivering on his promise. That my friend is going beyond the next step in customer service. Anthony really cares and takes care of business. I will definitely be referring business his way.

I have never felt so disrespected or humiliated and treated like a criminal by a dealership in my…read morelife. I scheduled a 1:00 PM appointment for an oil change and tire rotation. When I made the appointment that morning, I specifically explained that I needed the service completed quickly and was assured it would take about 45 minutes. I arrived at 12:40 PM and pulled into the service drive. For over 10 minutes, multiple service advisors sat at their desks and completely ignored me. Not one person acknowledged my presence. Then another customer, who was Caucasian, pulled in behind me and was immediately greeted and helped. At that point, I honestly began to question why I was being ignored. It certainly felt like I was being treated differently because of my race. When I finally approached the advisor helping the customer behind me, his only response was that he "didn't see me." That explanation made no sense considering my vehicle was parked directly in front of the one he had just walked up to. Was I somehow invisible? Eventually I was assigned to Daniel Oliviera, and my experience only got worse. From the moment we spoke, he made me feel like I was an inconvenience and that my business was not wanted. He was dismissive, rude, and unprofessional. Instead of addressing why I had been ignored, he simply blamed another advisor. I came in for exactly two services: an oil change and tire rotation. Rather than focusing on what I requested, Daniel immediately tried to sell me additional services I did not ask for. When I declined and repeated that I only wanted the oil change and tire rotation, he began using scare tactics to pressure me into spending more money. I then asked how long the service would take. He told me about an hour and a half. When I explained that I had specifically been promised 45 minutes when I made the appointment, his response was, "They lied to you. This is the real world now." He repeated "the real world" multiple times in what came across as a condescending and unnecessary remark. While waiting, I received the dealership's inspection video followed by another text stating my vehicle was finished and that I could pay electronically. I paid immediately through the dealership's own payment system and received confirmation that my payment was successful. After waiting another 10 minutes, my vehicle was brought out. Since I had already paid through the app, I grabbed my keys and left. About 30 minutes later, Daniel called me and accused me of leaving without paying. He threatened to report me to the authorities unless I returned or called him immediately. I checked my payment confirmation again, and everything had processed successfully through the dealership's own system. I had done exactly what their text message instructed me to do. To make matters even worse, when I reviewed my electronic service paperwork, it stated that I had run to my car without paying and that I would be reported throughout the Toyota dealership network. That accusation was completely false. I paid my bill before leaving, and I have the payment confirmation to prove it. Being falsely accused of theft after paying in full was humiliating. Combined with being ignored upon arrival, feeling like I was treated differently from another customer, and then being threatened despite having proof of payment, this became the worst dealership service experience I have ever had. I attempted to contact Daniel, the service manager, and the general manager to discuss what happened and give them an opportunity to make things right. To this day, I have not received a return call. Livermore Toyota lost my trust completely. No customer should be ignored, treated with disrespect, pressured into unnecessary services, falsely accused of not paying, or threatened after following the dealership's own payment process. I cannot recommend this dealership based on my experience.

Livermore Honda

(1k reviews)

Fantastic buying experience with George Pan. Can't say…read moreenough about George. Absolutely no haggling, no pressure,price quoted was extremely fair and was the price paid. There are no hidden surprises. Earned a car customer for future purchases. Will not be disappointed if shopping for a Honda.

Great experience buying our CRV from David. He was very…read morepatient and informative and made the whole process very smooth. The whole staff was very easy to work with and No pressure at all. Would do business with again!

Mercedes-Benz of Pleasanton Service Department

(1.7k reviews)

Great experience at Mercedes-Benz of Pleasanton. Jeff was professional, accommodating, and made the…read moreprocess quick and easy. Excellent customer service and communication throughout. Thank you, Jeff and the team--I highly recommend them and will definitely be back!

LY NGUYEN helped me purchase my Mercedes-Benz CLA 350e, and the entire experience was exceptional…read more From the moment we started working with him, he was patient, knowledgeable, and genuinely focused on helping us find the right vehicle. He took the time to arrange multiple test drives across several models we were considering, answered all of our questions, and never made us feel rushed. Although I originally planned to buy a Mercedes sometime within the next six months, LY's outstanding service and ability to secure an excellent deal convinced me to move forward with the purchase the very same day. He also helped me get a fantastic value for my BMW X1 trade-in, outperforming offers from other competitors. His professionalism, transparency, and dedication made the entire process smooth and stress-free. I also had a great experience with the finance team and the rest of the staff, who were friendly, efficient, and supportive throughout the process. I will definitely return to Mercedes-Benz of Pleasanton for any future vehicle purchases. Thank you, LY NGUYEN, for your exceptional service. Without your help, I probably wouldn't have purchased my Mercedes-Benz CLA 350e. Keep up the amazing work!

Lexus of Pleasanton

(1.2k reviews)

Lexus of Pleasanton is one of the best dealership I have visited, Work with William Wong, he is…read morevery friendly and courteous. Originally was looking for an UX, but William Wong showed me the features on the NX and I was sold! Highly recommend him!

This positive review is way overdue! I thought I had posted it months ago but I'm here to make sure…read moreeveryone knows just how amazing the service team is here! I would never want to go to any other service dept ever again after experiencing the professionalism and standards presented here. My advisor, Ronald went above and beyond our expectations and everyone else I share my experience with! He and Jim Burke seem to be the best of all the dealerships for all the car brands I have visited. Excellent pricing, loaner policies and I don't have to worry about wrongful charges like I've seen at others. I am so glad my friend and dance teacher referred me to this location. They spoil you! I cannot tell you how happy we are with the customer service here. Perfect experience.

Audi Livermore