Worst one I've been to. The coffee is watery and they fill half the cup with cream. Tried to order iced from here a bunch of times- always watery and tasteless, they never put enough flavor. Went in amd thought the hot coffee would be better. Still watery, still too much cream. read more

Got two boston kreme donuts, 2 french cullers and 2 apple fritters. Fritters were okay but overpriced; luckily the nice female employee only charged me for 1 @ 2.19! Cullers had great texture, and not too sweet. Boston kreme donuts were of creamy goodness, with chocolate toppings. Make sure to sign up for their dunkin donuts rewards; they have an app too, for 2x points and deals. 200 points gets you a free beverage as well. read more

Dunkin' - Coffee & Tea Near Me - South San Francisco, California

Came here on St Patrick's Day for the advertised green themed donuts and was told they don't have any and was told not sure when they will. It was 9AM... read more

Shitty service employees were constantly on their phone and my drink took half an hour to get ready (all i got was a decaf coffee). This establishment needs new management as the current employees are severely lacking in the community service aspect. read more

1000% the best service ive ever had not just in a coffe shop but in any store ever barkley the young shift leader gavw great recommendations to my whole family and had great jokes we couldnt stop laughing made our vacation something truly special best memory from any activity we did the whole trip will definitely come back to the obx and definitely come back to this dunkin Barkley needs a raise foresure! read more

We were headed up to an afternoon wedding from the S. Bay on an empty stomach and I remembered that this location was right off the freeway with easy access off and back on to 101 NB. I'm so happy that Dunkin' who is predominantly on the East coast has locations in the bay now. This is a good spot if you are craving donuts and coffee (sweet with cream and sugar or a good cup of freshly made coffe). Their donuts are fresh and they have all the varieties you would expect made fresh throughout the day. On days, we prefer something more substantial, we order the croissant sandwiches with bacon and egg, which are made fresh when you order. This is a good stop when you're also on a road trip and need a pick me up and a clean place with nice bathrooms! read more

Dunkin' - Donuts! - Coffee & Tea Near Me - South San Francisco, California

My only gripe: the display case is behind the counter. I couldn't see everything they have. When I was next in line I ordered fairly quickly because I didn't want to be the annoying folks that took forever that were in front of us. Took my sister and Gavin here this past Sunday. It brought me back to my trip to New York more than 6 years ago. All happy memories. I haven't had a donut in so long- glad I decided to splurge a bit. The Oreo-seasonal donut is a must for Oreo lovers. There is creme filling in the middle. My sister enjoyed her old fashioned chocolate, Gavin enjoyed his donut holes, and a total of 2.5 of the seasonal-Oreo donuts. He ate 30% of mine and I bought him 2 more for the next 2 mornings. I'm definitely a fan. read more

Dunkin' - Oreo Speciality. - Coffee & Tea Near Me - South San Francisco, California

They always make my coffee watery, I have the most simple drink, and somehow they still make it bad.

Great varied menu! Great location I visit when in town for wrestling events. I was overcharged twice in one visit and although it was fixed; no manager was on site and they didn't believe me until I showed them my online bank account as proof. Check your receipts! They don't seem to be trained on giving refunds. read more

I have been frequently going to this location for the past week or so and they have really been doing better about making my drinks correctly !! This one employee in particular always makes my drinks the best however I haven't caught her name unfortunately! They seem to be better staffed and I really feel it's helping the overall quality of the drinks/food. The ONLY thing I absolutely hate is the cups/straws. I understand it isn't the employees fault but oh my goodness it's annoying . The paper cups just don't keep my drink as cold and the paper straws get soggy after 5 minutes in my drink. I've been having to go to the 7-11 to get a plastic cup/straw just so I can enjoy my coffee throughout the morning. They seriously need to get the correct cups . Every other Dunkin has it so I'm unsure why they don't have them. This could be just a personal preference but it really is frustrating having to make two trips for my drink in order to enjoy it. Because it seriously has been way better lately just the cup issue is annoying . Please fix this Dunkin !!!! read more

They need to stop with the fast food soda cups and paper straws. This place went quite downhill after the pandemic, but it's a long time since everything has opened up now and they need to improve. Just poor management now. Their drinks have been horrible the past 3-4 times I've been there and Dunkin is not cheap. Do not ever get the avocado toast it tastes sour and disgusting. Wake up wraps are decent but overpriced and smaller now--just like the rest of their food. The only way I could justify visiting this store is a coupon or discount, but even then it'snot worth it. I'd rather enjoy better coffee at Peet's/Starbucks/a Nespresso. A positive note--the employees have always been really friendly and helpful there. It's the company that needs to improve. Get your sht together Dunkin. And get rid of those crap cups asap! read more

This is the worst location to visit, unless you like to wait and soggy melted donuts and the coffee is in a soda cup. The 2 ladies working has no clue what they are doing. It shouldn't be hard to make to simple coffee and put a couple of donuts in a bag. We went in about 11:30am and I'm still waiting at 12:15pm. Trying to get their attention and they are "too busy" to come back to answer. Training needs to be reevaluated for sure! I've been in the customer service industry for 25years and this is hands down the worst!! Please stay away from this location, even though it's at an airport location is the slowest and challenging location. The owners need better employees here. read more

Dunkin' - Soggy donuts. - Coffee & Tea Near Me - South San Francisco, California

See all

Despite the bad reviews from many patrons the donuts here are great. The staff have always been friendly and courteous.My only complaint is that their coffee is a little weak for my taste. The only other downside is that due to the location there are often many homeless people acting crazy or bugging you for money but this will not keep me away. read more

I came here to try their new brown sugar cold brew with cold foam. Let's just say they definitely are not Starbucks and do not specialize in coffee which came in a fast food soda cup. The drink did not taste like brown sugar what so ever and just tasted very off. Ended up throwing most of the drink away. Also got a glazed donut for $1.79 which was very dense and mediocre read more

I love Dunkin' on the East Coast. I don't love Dunkin' on the West Coast. Rather, it's a heavy like, nearly lust. Why? The coffee just isn't the same, a totally different formula. It's bomb, and an East Coast staple. Dunkin' is donuts, mainly, but also coffee and coffee drinks, bagels, sandwiches. Now, they even feature plant-based meats: breakfast sausage and patties. Something for everyone, and something for all times of day. This location is fairly new, a tiny strip/mini-mall along with a Togo's and Popeye's -- yes, all food shops! Yes! The parking is a L-shaped lot, and can be challenging at lunchtime. read more

I was staying at a nearby hotel and was waiting for some friends to pick me up...it was an absolute hot mess in there. There was trash everywhere and I literally had to wipe a corner of the table down so I had someplace to eat. Honestly super disappointed read more

Dunkin' - Trash - Coffee & Tea Near Me - South San Francisco, California

See all

Never been to Dunkin as there aren't too many nearby so this was more of a fist impression. I've gotta say the hot chocolate wasn't too bad and the donuts were decent, have had better. But the iced coffee and hash browns was what made this quick meal good. The price is $ so really affordable. I would return for sure. read more

See all

Here's nothing impressive about acting like you just work here. As a GrubHub driver I work for their customers. They always press the "order is ready" and then proceed with the drive thru as first priority. When they do get the order finished it's 90% of the time late, and wrong. If they are missing an item they don't tend to say anything and half of the time they might offer a sub. The not saying anything is horrible when you staple or glue shut the bag the customer will receive. I think if they put more pride in their brand they'd shine in so many ways. read more

Came in this morning at 5:30 for 25 munchkins, employee stopped adding to the bag at 20 (10 blueberry, 5 glaze, 5 chocolate), and when I questioned that we were already at 25 the girl behind the counter rolled her eyes and said "yep" so I figured maybe she accidentally put 10 glaze or chocolate instead of the 5 i asked for. No big deal. Got to my car and only had 20 in the bag. Neither employee behind the counter were wearing masks, the 3 other guests in the lobby had their masks off in their hand or pushed down around their chin, and no social distancing was being practiced. read more

Dunkin' - Stale Donut Holes - Coffee & Tea Near Me - South San Francisco, California

Drove by recently and there's a big ol' sign advertising that they're now open 24/7! This Dunkin's is in a tiny plaza close to the Costco consisting of a Togo's and yet to be opened Popeye's. Was in need of some caffeine one weekend morning and decided to pop in. I always get the same thing at DD. A drip coffee with cream/sugar and 1-3 powdered sugar donuts depending on my mood. The cashier was super distracted. Instead of immediately taking my order, he was on his phone. He also accidentally charged for 2 donuts when I only ordered one which I had to point out. Mistakes happen though so not a big deal but it doesn't feel great to have to stand and wait in line because an employee is on his/her phone. Worst part was the coffee. I have to concur with other reviews. It tasted super watered down and was way too sweet. Almost undrinkable if I weren't so desperate for coffee. My powdered sugar donut was light and fresh tasting though. They had a good selection of donuts available and a few tables inside to sit at. Please just fix your coffee ratio! read more

The food and drinks are amazing. But the reason for only one star is one of the employees. I came in to use the restroom and was told someone might be in there because the key wasn't where it normally is, so I stood there and waited. Another customer also was waiting after me. We waited 10 minutes. The other customer left and i went up to the employee and asked her about the key because after knocking on the door I realized no one was in there and the light wasn't on. I was told that the key must have been left in the bathroom and theres no other way to open the door. So I went next door. I came back a few minutes later to do some work on my laptop and I see her handing the key to other people who come in and need to use it. Bad customer service is the main important thing in any business..... That prejudice and bad service knocks my over all review to 1 star. read more

Whoa! Whoa! Whoa! Over priced, over hyped, overcooked pastries. No thank you! Stick with our local Mom & Pop doughnut shops that do it amazing and fresh daily WITH KINDNESS AND A SMILE! We don't do that type of foolishness here on the West Coast Dunkin! Yuck! read more

My friend from the east coast kept telling me how awesome Dunkin Donut is, so I finally gave it a try while in the neighborhood. This seemed to be like the only location in the general area, and it seems to be located to serve the travelers in airport hotels. Got an iced coffee. Was it good? Sure... Did I love it? Well... I mean it's decent fast food coffee, cheap and fast and smooth and sweet. I prefer it to the bitter or sour coffee that Starbucks sells, but it's hardly worth raving about. The donuts were amazing though. Beats KK in my opinion! read more

Dunkin' - Coffee & Tea Near Me - South San Francisco, California

I have nearly lived in the Bay Area my whole life and have never been to a Dunkin' Donuts. So when I found myself looking for some food around midnight by SFO, I finally came across a Dunkin' Donuts. This location is open 24/7 and is conveniently located about 5-10 mins from SFO. Their donuts are great, and they're usually making a fresh batch throughout the day and night. So if you haven't tried Dunkin' Donuts or you just want some coffee, and your close to SFO, check this place out. read more

See all

FINALLY ! A Dunkin Donuts close by.... well actually a 40 min drive but still ! This place is clean and organized. Great customer service as well. I would definitely come back if ever I have a Dunkin Donut craving . read more

Dunkin' - Small iced coffee w/ cream and sugar :) - Coffee & Tea Near Me - South San Francisco, California

We picked up a box of donuts (a dozen). When we drove back home and opened the box (5 min drive as we live in Oyster Pt.), there were ants in the box. Ants!!!! We contacted Dunkin Donuts regarding this issue (health and safety issue) and they never replied to us. It is a terrible place. Please avoid. If you must get something from here, inspect before you eat. read more

First time here and must say store was filthy, staff was not friendly, very unwelcoming, ordered an iced matcha latte and honestly it was all milk no matcha taste, ordered an iced peppermint mocha and no peppermint flavor... so disappointed.. not sure about the hype of this place... read more

Dunkin' - Iced Matcha Latte all milk no matcha flavor - Coffee & Tea Near Me - South San Francisco, California

What more is there to ask for from a cafe? 1. Open 24 hours. 2. Free WiFi. 3. Friendly staff. 4. Clean, locked restrooms (no vagrants allowed). 5. Free parking. 6. Good coffee. read more

My friend really needed coffee so we stopped by here. Inside seemed more like a McDonalds, but what can you expect from a fast food plaza? We a dozen donut holes, 6 original and 6 pumpkin. They only do batches in 10, but the cashier gave us 2 for free. My friend got a plain coffee and I got an iced caramel latte. The pumpkin spiced donut holes were okay, probably not my favorite, but not bad. They were nice to eat with the coffee. I got a medium sized latte, but the drink was HUGE. The latte was really refreshing on the hot day. I get what the hype is about dunkin' is now. The latte was really good and there's such a wide variety of donuts. It's also right by the airport so I can stop by before/after an early flight. I would definitely come back again. read more

Dunkin' - Coffee & Tea Near Me - South San Francisco, California

This is by far the most unorganized, mess of a place. It's so sad this is the only Dunkin close in the Bay Area. I grew up on the east coast and loved Dunkin. This store makes me never want to go back. Do not pre order, they will forget your order. They never get the order right. Always forget the food. You'll wait 45 min whether you pre order or not. I tried one last stop this morning (gave them another chance), pre ordered. They once again forgot my order - after waiting a half hour I heard them calling numbers way after mine. Ended up cancelling and getting a refund (which also took forever) and went to Starbucks. If you want a frustrating morning and to wait 45 min this is your place. Also! Prices are just as expensive as Starbucks anymore! Will not return. read more

This store still sucks. I made the mistake of trying it again because I saw the free coffee Monday promotion. But, when I installed the app and selected the promotion, it let's you order the wrong size (only medium is free, and it defaults to large), so I got charged by the app! I immediately called the store but no one picked up, just kept ringing and ringing. I tried twice. So I went there to get it changed to medium instead of a large, which would qualify, but they wouldn't change it. This store blows! Don't come here read more

Gave this place another shot since my credit card offered 15% off. Even with that, it's Still not worth going here. A large coffee cost more than Starbucks and it taste like brown sugar water. Donuts are over priced as well. Workers looks like they're miserable. Sad. read more

Having high expectations from all the DD rave, I was highly disappointed. Ordered 10 munchkins (aka donut holes) and two long johns (aka eclairs). The donuts were hard/stale tasting. I'm sure it's made fresh daily, but just not a fan of how it tastes. Also, it's hard to see what donuts are available as it's located behind the counter. DD has a small parking lot that's also shared with Togo's. Therefore, if the lot is filled, street parking isn't readily available. read more

Dunkin' - Glazed munchkins - Coffee & Tea Near Me - South San Francisco, California

I placed my order at 10:52 am and didn't pick it up until 11:26. The 3 young women behind the counter tried to be calm but they appeared to be completely overwhelmed and wouldn't make eye contact and had these little nervous smiles as though they expected to be yelled at at any time. Seeing their actions tempered my anger, but my family had a plane to catch. The kiosk was surprisingly easy to use, but it didn't indicate if the store was out of certain items, so during my long wait I heard at least two people being told that the oat milk they wanted was not available. So after 20-15 minutes of waiting they had to make a substitution. My daughter went to the ladies room and came out to report that there was no toilet paper dispenser, just napkins placed on top of the toilet. When I checked my order I found an extra sandwich in the bag which would have alleviated my ruffled feathers a great deal except that there was a long black hair in it. And my bacon snack were practically raw. I don't live close to a Dunkins anymore and I was looking forward to making this visit, but I think that from now on I'll wait until I go back to visit in Florida. read more

Order a dozen donut, and can't get it right. Ordered Vanilla crème and gave me chocolate. Can't even pick order correctly. read more

Dunkin' - Incorrect chocolate given. - Coffee & Tea Near Me - South San Francisco, California

See all

At last.. my love has come along! I have been in love with Dunkin' Doughnuts since the first time I had it as a child in the east coast. My favorite drink of all time is the Frozen Coffee Coolatta with whip! The location is convenient. Right off the 101 freeway and only a 5 min drive from my current office. It cannot get any better then this! Because it was the grand opening, the parking lot was INSANE and the link went outside. However, the customer service was amazing and they handed me my doughnuts and coffee as soon as I ordered it! I grabbed 2 dozen doughnuts( A box for my coworkers and a box for myself), a frozen coffee and a breakfast sandwich for $35! I love the Bay Area, CA Dunkin' Doughnuts shirts! I kind of want to go back this week to pick one up! read more

See all

Great coffee, donuts aren't bad, definitely smaller and a little drier than your average donut especially for the price, but nobody on the Jobsite will turn down a donut read more

Staff here are ok but they don't mandate masks. One staff member on January 31 at 12:40am was not wearing masks or gloves and was talking as she was handling the donuts. Very not ok given the times read more

I have heard the hype if all that is Dunkin, I have had some of their coffee, I have had a donut from them before. It was all with in the specs of being pretty good. My focus is on the actual restaurant. It is reasonably clean, it is a donut shop after all and the customers are in and out most of the time. The service was quick, a bonus in my book when you are needing to in and out to get to work. Large selection of merchandise that is somewhat disable from the customers section, hard to see the stock and harder to track the selection. Free Wi-Fi and a decent bathroom. There is lots of seating and the location of on 101 close the airport is a bonus. Overall it was a 5 star for me as I feel it was a decent shop that offered a good product. The service was great and quick. Could the beef up on their interior or cleanliness, yes, but it is a donut shop after all. What am I really expecting? read more

Dunkin' - The wait..... - Coffee & Tea Near Me - South San Francisco, California

See all

My favorite place to get coffee! I used to think coffee was gross, but it was because I only ever had Starbucks coffee. The coffee here is nutty and creamy and doesn't have that burnt taste that Starbucks has. I always order a small or medium iced coffee with almond milk and a single pump of Caramel Swirl. It's the perfect amount of bitter and sweetness! Customer service is sometimes slow, but they usually apologize for the wait times. I highly recommend ordering through the app because you cut the in-store line and become first in line. I always order through the app and sometimes they still get my order wrong (i.e. I put one pump of Carmel Swirl, but they still put two or more pumps). I never ask them to remake it for me since it's fast food place and it's cheaper compared to Starbucks, but maybe they might benefit from a bit of proper onboarding/training. read more