Ordered food to go, waited 5-10 minutes for breakfast bagel then had to go to counter to ask. They said oh, I called your name long time ago but they didn't call second time and there's no name on the bag. How would I know that's mine??? The least they could do is print out the order name and stick it to the bag like Starbucks. How hard could that be? And for this time, when I got home, I found half of my orders are missing! I don't want to drive back and forth again to get the food and they said no refund can be issued over the phone. So now I am missing food and money. Horrible experience today!!! read more

Nothing wrong with the quality. Just be cautious when ordering from them through food delivery services. We ordered 2 bagels, were charged for 2 bagels and received only 1. I called to confirm if one of the bagels was left behind at the restaurant. The employee I spoke to confirmed it was their error and referred me to the delivery service company for a refund. Probably best for in person pick up if time permits. read more

Service seemed to have gotten better the last couple of times I came. I order by phone and pick up quickly.

I was low-key not wanting to come here cuz of some of the reviews, but I wanted decent bagels and I wasn't about to get bagels from a super market. I went in on a weekday around lunch time. There were only one other customer in front of me, and all I wanted were half a dozen bagels with some cream cheese. There were 2 employees, and while they didn't acknowledge me when I entered, (which I don't care about, but I know since people do), they were both nice when they started serving me. One of them did seem kind of lost, but it didn't take long to get my order. I was in and out, pretty fast, and the bagels are what I expected them to be. I wouldn't mind coming back. read more

I usually like EB so it's nice finally living close to one. Great smelling coffee a/ an assembly line like breakfast service bc of COVID but definitely will clearly and loudly repeat your over so you can hear over the fan and through their masks. Love their specialty bagels especially the spinach one. read more

Einstein Bros. Bagels - Menu 2020 - Bagels Near Me - Pasadena, California

More like 3.5 stars due to couple issues. The parking is always bad here on weekends so just be patience while looking for parking. Do download their app for points/rewards and/or come here with coupons! Otherwise it does get pretty pricey for bagels. Lately I enjoyed their breakfast chicken bagels and the twice baked hashed brown. The avocado bagel was a bit stingy on the avocado because it was very thin and they did not spread it all the way around the corner. I like their hazelnut coffee. I came in on Nov 1st recently and they said Pumpkin Bagels were already out for season. What happened to pumpkin for Thanksgiving? Need to ask for a code for their uni-sex bathrooms in the back. read more

Einstein Bros. Bagels - Avocado bagel - Bagels Near Me - Pasadena, California

I ordered on the app, saw that it declined and went to the store. I checked if my food was there just in case. It wasnt. I ordered and paid in store. I find out a couple days later that my card was charged for the online order that declined. I went back to the store and asked the manager to give me a refund. The manager did not bother to greet me and ask the other employee to tell me that it is corporate problem and not theirs. She said that corporate does not allow them to give any refund because it is a glitch on the app for new iphone updates. you should be shutting down your app. if you're going to be charging customers for food, they did not receive. It has been seven days and I still haven't gotten a response from corporate. read more

I've never really been a bagel person before (never had a bagel in my life before going here), but after my handful of visits to this particular Einstein Bros, I've been partially swayed into preferring bagels over donuts as my go-to torus-shaped snack (tbh). The bakers seem to be severely under appreciated by the typical reviewer, and deserve a lot more recognition for working from before the store even opens until closing. Every bagel seems to be made with the utmost care/consideration and have delivered in terms of taste and quality without exception (they also deliver with Doordash). As for the other employees, they repeatedly leave me with a smile on my face from the moment I walk through those doors to the moment I walk out. They're all so kind and ring me up in record time (even during rush hour). One of the employees that has stood out to me the most and that I find myself running into during most of my visits named Bella (or was it Michelle?) always brings her best attitude and helps make the 20+ mile trip to my favorite bagel shop worthwhile (There aren't any Einstein Bros locations where I live. Expansion into areas that currently do not have any would be pretty sweet). My only complaint is that I can only digitally tip the employees a maximum of three dollars. That is no good. They deserve my entire paycheck. Please let me tip them more. Other than that, there isn't really any negatives that I could attach to this Einstein Bros. Consistently great bagels. Consistently great service. 10/10. Would definitely drive 20+ miles for a single plain bagel again. read more

Einstein Bros. Bagels - Overview of the location's interior - Bagels Near Me - Pasadena, California

The food is absolutely amazing! But the staff is ghetto as hell. I was there today and they were all yelling at eachother and cussing. Very unprofessional read more

Please raise your standards on a $10 lox bagel. The tomatoes were disgusting - not to mention thin tiny ends that were slimy/mooshy. The onions were too thick!!! And clumps of the center on the onion. Once again, not enough cream cheese even though I specifically mentioned to please put ample amount (last time I ordered it was so dry.). NEVER AGAIN. Einstein managers need to take a visit to NYC and learn about quantities, quality and presentation from some of the best there! read more

Einstein Bros. Bagels - Gross tomato, thick clumps of onion, not enough cream cheese. Avoid this place. - Bagels Near Me - Pasadena, California

I love coming in and grabbing a box of bagels for my coworkers on Friday mornings. The box contains 13 bagels with 2 cream cheese containers for a reasonable price. They even pack napkins and plastic knives to go for you. The bagels are always so fresh and delicious. Some of my favorites are the cheddar jalapeño and the Asiago. They have some great cream cheeses too. Try the jalapeño salsa if you enjoy a little spice. Onion and chive is always safe bet. I also enjoy the cold brew coffees. I would recommend downloading their app and creating an account for rewards. I already acquired a free bagel w/cream cheese. This spot has become a very looked forward to part of my weekly routine. read more

My son and I were at vromans next door to the bagel shop and we got hungry! We came in to Einstein and ordered 2 bagels with cream cheese, salmon, capers and red onions. It was super delicious! We also ordered 2 iced coffees and we were pleasantly surprised at how good it all was!! The counter guy that helped us was very nice and professional! We really enjoyed our lunch! Thank you! We will come back again! read more

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I had a party in the park. I ordered catering through their website. The food and drinks were delivered on time. And of course the bagels were bomb. I love Einsteins. read more

This place has really good bagels and cream cheese. The toasted bagels are very good here and I would recommend this place for people who likes to eat bread. The only problem is that the costumer service is not so good. The person who works there doesn't seem to know what they are doing. They are not so welcoming and they don't let costumers toast bread. For me bagel that is not toasted is not good. I think that the Einstein bros bagel should make sure for the worker to know what can be done and what can't. I would give this place a 2/5 star since I think that some changes need to be made. read more

Worst experience trying to order their food. I'm sure the bagels are good but trying to order order in line is a nightmare. You'll need to either order on their stupid app or doordash. You might think I'll just door dash it, think again. Doordash only offers their basic bagels. If you want the full menu then your stuck ordering on their APP. I tried to order on the APP and my order didn't go through but the app charged me twice. I called the store and they couldn't offer any help and told me to go to the FAQ's page... they wouldn't take my order over the phone and told me to come to the store and wait 40mins for my order. read more

The easiest thing to volunteer for a work breakfast pot-luck, bagel box and comes with two types of shmear! You can be in and out of here in mere minutes. The boxes come pre-mixed so your barely awake brain doesn't have to make any more decisions than necessary, all you need is to pick out the two flavors of shmear and you're good to go. I went with Honey Almond and then Garden Veggie for balance. Hint if you don't know what to get, you can tell which ones are popular but the dwindling amounts of tubs. You can also choose to make your own baker's dozen box if you're particular. Just point them out just like at a donut shop, the top shelf of bagels will cost you extra though as they are covered with extra tasty things. I really like their bagels, fresh and soft with a nice chew. Though co-workers preferred to toast theirs saying it was "too soft". Plenty of parking here in the morning, since it's the Whole Foods shopping plaza. Friendly, quick service and you've become the office hero YAY carbs for everyone. :) read more

Einstein Bagels is located in the Hastings Village plaza. There is plenty of parking. My company caters from here so I have enjoyed plenty of Einstein bagels and all the schmears (Plain, Onion & Chive, Garden Veggie, Smoked Salmon, Garlic Herb, Jalapeno Salsa, Honey Almond and Strawberry). I stopped by to try a seasonal bagel. Pumpkin Bagel *Burnt edges but they added a nice crunch *Strong pumpkin flavor Honey Almond Schmear *Thin layer that was slightly runny *Sweet with tiny pieces of almond slices The schmear was too warm and changed the texture and taste of the cream cheese. Next time I will have to ask if it's possible to have the schmear on the side. If not, I will pick up a few bagels with a tub of their schmear. Overall, the bagel shop was very clean and I love their hexagon floor tiles! read more

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Came here after Panera did not have my favorite Cinnamon Crunch Bagel (if you haven't tried that, it's bomb af) and I ordered their Cinnamon bagel and a cold press coffee to eat in their store. Cinnamon Bagel 4/5: I still love and prefer Panera's cinnamon bagel more, since it has lots more crunch and cinnamon on top BUT this does the trick just fine as well. I absolutely loved that the bagels already come with a thick layer of cream cheese on top since it's always a struggle to not make a mess while spreading that. It's convenient and creamy Cold Press Coffee 5/5: I had low expectations, but it's actually pretty great! I added their housemade hazelnut creamer and MY GOSH it's the best! Overall, the staff was super friendly and attentive and I would definitely come back here to try more bagels. read more

Einstein Bros. Bagels - Bagels Near Me - Pasadena, California

Dear Einstein Bros, I am always willing and bagel to inhale your baskets of fresh-baked bagels and shmear! The possi-bagels are endless so carbe diem! Favorite Bagel / Shmear Combos: + Pretzel Bagel & Honey Almond Shmear: savory, nutty, and sweet + Asiago Cheese & Smoked Salmon: crispy, cheesy, and smoky + Potato Bagel & Garden Veggie: fluffy, savory, and crunchy Join Shmear Society for an introductory free bagel and shmear deal, egg sandwich for your birthday, and 2 points per $1 spent (perks range from 30 to 450 points). Wished they opened past 5 pm so I could enjoy some fresh bagels for dinner! read more

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Best Bagels In Town. Yup! On our wedding AM, my now husband sneaked out. Wish you'd bring back the Garlic Bagel for him. Nevertheless? You're the best! read more

Customer was not amazing or beyond service.. not even a simply hello or a smile from the cashier..tip is optional not to say you should not tip, if they state optional there no option to not to, for that reason the machine they have there is not giving the only option was $1 more tip. I mean it was early there was no hello or smile, I felt not wanting to tip cause the simply service or common curiosity wasn't there Here what CA said about America, tipping is optional in name only. Legally it's voluntary but if you slink out of a restaurant without leaving a gratuity of between 20 and 25 per cent, you're likely to be chased by a waiter demanding to know why. Which that location in Pasadena I wasn't given. read more

So I came in to order a bagel sandwich and they were out of the bagel for the Texas brisket and they said they would substitute or you could substitute any other bagel for that but then they wouldn't allow me to add bacon for a substitute because they didn't have the proper bacon jalapeno cheese bagel then they wouldn't even allow me to keep a coupon because i didnt get tge proper sandwich service here is marginal at best they could be a lot better manager shouldbhave let it slide since they were out of the bagels i wanted and gave mr a cheaper bagel substitute instead. Ill stick with the einstien on lake instead custom service is far superior read more

Einstein Bros. Bagels - Parking lot of Einstein bagels - Bagels Near Me - Pasadena, California

I really enjoy this location, have been coming here for over a year now and service is always really great and quick. The bagels are definitely the highlight and their bagel sandwiches are a great little breakfast/brunch. I love that there's plenty of vegetarian options for people as myself. The coffee bar is always serving great drinks too. I love their signature Vanilla Hazelnut Lattes. Coffee with my bagel is the way to go. Seating is never an issue, always plenty of seats to be found but I only go close to the afternoon, so I'm not sure how the mornings are. Overall, one of my places to stop by for quick coffee and bagels in Pasadena. read more

Came 9am on a Friday and there was a line but it moved fast and got my order pretty quickly . The coffee was good. Ordered honey wheat bagel with strawberry Shmear . The bagel was good but they apply such a tiny thin layer of shmear. Taste a lot of bagel but barely anything else. I probably wouldn't come back . Not worth my money.. read more

In a previous review rated Einstein's very highly unfortunately the quality has suffered not in their bagels but in their other items available in the bakery section started off great and like I say unfortunately the quality is not what it could be or what it was don't know if there was a change Bakers or they don't have adequate help to do it at the level that they used to hope to see Improvement read more

When I was done grocery shopping at wholefoods I decided to check this place out. Everything looks so good so I ended up ordering a Avocado Toast, I picked the Six Cheese Bagel. It was delicious. I wish we had this in San Gabriel. read more

Einstein Bros. Bagels - Bagels Near Me - Pasadena, California

This store is full of unprofessional and unpleasant employees. The several times I have been here purchasing bagels, the staff would ignore the details of my orders and often got them wrong. When I corrected the orders, I noticed some of them roll their eyes like they are saying they have no time for this... unbelievable... very rude and indeed need some quality employees training read more

This is regarding the 3711 E Foothill Blvd, Pasadena, CA location. I called today Mon. Dec. 23rd around 10:15am to place an order and someone from the staff answered, fumbled with the phone and then hung up. Then when I called back they didn't answer, it just rang and rang. After trying a few times to get someone to answer, they must have taken the phone of the hook because when it connected it had a busy signal and that busy signal has continued for a VERY long time and it's still busy as I write this. The store is open today and I'm calling during business hours and so there should always be someone to answer the phone. If they're so busy that they won't answer the phone which seems to be the case today, then they are understaffed. Either way this no way to run a business. Someone should always answer the phone during business hours and it's inexcusable that your staff ignored the call and then took the phone off the hook. This reflects poorly on all management at Einstein Bagels including the district manager but in this case the store manager is the main person to blame. I'm sure a manager was in the store today when I tried to call and they allowed the phone to ring without being answered, and allowed them to take the phone off the hook. In my opinion this wouldn't be a manager I'd want running one of my businesses. It's inexcusable that this was allowed to happen. It's very bad customer service. read more

Muy ricos bagels brisket is the best lo recommend they have good coffe too a lot of parking

Order a bagel sandwich and a chai tea latte. The chai tea latte was horrible. It tasted so artificial and a bit sour, like it's spoiled. Never will order any drink from here again. read more

Update. I was contacted by Einstein's and told I would receive a refund for my purchase. So a week later I see in my account they refunded only 4.69 for the missing shmear! Really? How disappointing this business is. I won't be going back! read more

This is my place to go for bagels. Today I was disappointed in the customer service. The person taking my order had me shouting at her. It was rather noisy except she seemed impatient. When I went to the register to pick up my order same thing the person there was impatient and chitchatting with her coworkers. When I completed my purchase and was putting away my change she shouted out"NEXT" not looking at me I'm a senior citizen that was RUDE on her part. Thier was only one woman behind me. We were the only 2 adults in the store. The Bagel display case had a pretty good amount of crumbs on it and that needed to be wiped off. The crew seem more interested in chitchatting while they worked! Like I said I was very disappointed I'm looking for another bagel place! read more

Worst customer service experience ever. They gave away my pre order when I arrived there early around 8:30am. So now I'm trying to replace my order with bagels. Then their manager or whoever says they need a specific bagel for an order and literally takes it from my box and gives it to the manager??!!!. Her reasoning is because they paid already??!! So now I don't have that specific bagel. Finally to top it off, the lady says "Don't play the blame game"? Who in the hell trained these people. Never going to this location. Bunch of fools running this place. I should have looked at the Yelp reviews before I ordered and realized these employees are incompetent. read more

Don't bother to come here if you forgot your mask at home. They will not provide you with a disposable one like all other businesses and they will tell you to leave. Will find another bagel shop that actually wants customers. read more

Come to check out these delicious & freshly bake bagels everyday. When I took a bite it is so soft and amazing. There are more varieties to choose and must buy different type of cream cheese flavor. They are kind and friendly services with customers. I am not much of a fan bagel, but when it come to this place, I have to admit that I love it. read more

Einstein Bros. Bagels - 1 Plain cream cheese, 1 everything, 1 chocolate, 1 honey oats, 1 blueberry, 2 cinnamon raisin - Bagels Near Me - Pasadena, California

So unorganized! It's a mess every time you come here. The staff is rude and always rushed.

Called ahead for the double baked hashbrowns because I live about 15 minutes away and they said they had three left and sure enough they saved them for me alsooo if you've never had a blueberry bagel with strawberry shmear from Einstein's......you're missing out!!! Love this location. Staff is super cool and very clean establishment. Keep it up y'all Update: I've been trying to call every single day to place an order for pickup as I'm about 15 mins away and they DO NOT ANSWER their phones. It rings twice, beeps, and then hangs up on you. I've called 3x today to make sure They have the twice baked hash browns before I drive out of my way over there (like I have for the last week) and there's literal NO way to get ahold of them. So frustrating and annoying. The one on Lake street always answers, it's just further for me. So to this Einstein's location- there goes your 5 stars to 1 star. Keep it up. People love to be annoyed before they've had their coffee or breakfast read more

I bought half dozen bagels. The onion is regular size. However, the sourdoughs is much smaller and the ancient grains is super thing. I ask them to slice my Begal, they can do it on the ancient grain. It puts a lot effort to cut the begal. I ate the one with spinach, the veggie is over cooked, no good taste. The price is not matching Panera seems have more selections and better service the product. I would never try this place any more. read more

Einstein Bros. Bagels - Sourdoughs, ancient grain, onion - Bagels Near Me - Pasadena, California

The food is good but the customer service sucks! You ask for one single thing and the employees act like it's not in their job description. Rude faces and all. They also don't answer their phones even after calling more than 10 times. They better get new management soon because I'm tired of this. read more

Absolutely terrible. I'm from out of town; just visiting for the weekend to go to a tailgate party for this weekend's USC game. I found this Einstein's location as it was close to the game location earlier this morning while I was en route to the field, so I decided to stop in for breakfast. I've been to Einstein's several times in my home state and it was great, so I figured this spot would be a safe bet. Boy, was I wrong. I ordered my food at the register like everyone else; one of my items was a strudel. The cashier gave me my strudel while the kitchen crew worked on the remainder of my order (it was 1 Farmhouse bagel and one toasted Asiago bagel). The store was extremely busy - after I paid, I had to wait at least 15 minutes for the remainder of my food. Normally, this is no problem for me. I have no problem being patient and waiting. I've worked in the service industry for over 5 years myself so I am sympathetic. HOWEVER - This was by far the worst experience I've had at an Einstein's, regardless of how busy it was. This is what happened. One of the workers decided to publicly embarrass me and completely ruined my experience. COVID restrictions were still in place at this store - I can understand that. There were signs everywhere about how customers cannot dine in or sit. That was fine, I obey the rules - as I waited for my order, I stood against the wall while obeying the rules just like all of the other customers. As I was standing there waiting for the rest of my food, minding my own business, I took a bite of my strudel as I was hungry and in a big rush to get to the game field. I was keeping to myself and was completely minding my own business by the wall. One of the workers leaned over the kitchen counter and loudly yells out "MAAM, YOU CANNOT EAT IN HERE. PLEASE PUT THAT AWAY", while pointing and staring at me. Literally everyone in the store turned around to stare, as if I just committed a crime or something! Excuse the heck out of me? I literally just bought my strudel from this place a minute ago - you guys are extremely busy and I'm here waiting patiently, and I can't have a bite of my food that I PAID for while I wait? While standing, since your store blocked off all the chairs? Seriously? There was not even any sign in sight about this "policy". I felt so embarrassed being put on the spot like that. It was completely uncalled for and unprofessional. On top of that - when I got my food 10 minutes later, my order was COMPLETELY wrong. None of the items i ordered were in the bag, even though they put my name/label on the bag. The cashier handed me a completely different order and unfortunately I did not realize this until I was already miles away. $15 and over 20 minutes of my time wasted. Thank God I don't live here so that I never have to see this location or it's employees again. A complete disgrace to Einstein's. Expect me to contact corporate about this. It seriously tainted my day. This location is not good at all. read more