Came here for the first time with my friend. We ordered the 8pc family meal. The chicken reminds me of a Chinese fried chicken dish and it's delicious. It came with tortillas and sides. The beans and rice are delicious. Their menu screen were malfunctioning so I couldn't take a proper picture of their menu. Simple delicious fast food Mexican food. The staff are fast and friendly. Lots of parking and tables to dine on. read more

El Pollo Loco - Menu as of July 2022 - Fast Food Near Me - Arlington, Texas

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My first visit to a Pollo Loco and my last. Paid $12 for a burrito I could not even eat. $12!!! Not for a combo ... just a burrito. The chicken in it was so hard and dry I was unable to chew it. Disgusting. Will not be back. read more

Absolutely disappointed and the chicken is old, dry and hard edges. Should give the tacos away to the less fortunate and not sale them. I ordered a tortilla soup as well around 1030 am Tuesday 7/18 and it had the same old stale chicken trying to be descisedin a soup. i could not believe someone who m akes decisions there think customers dont know the difference between 1-2 day old versus fresh chicken. Would be better off buying marked down chicken from walmart. Wasted 15 dollars but I will let everyone i know!! read more

Food was good. The chicken pieces are so small but yummy. The service was ok drive through. Mash potatoes yummy. I really like the chicken but it's expensive with small portions. Come larger or double portions please. read more

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Magnificent! I've been going to Pollo Loco for many years and to various locations within the US. We recently moved from Orange County California to Arlington TX and we visited this Pollo Loco in Arlington TX and I must say it was delicious. The food was made with love and the service was top notch. For once the green salsa was not water down and the salsa Fresca was literally fresh. Spicy too! The beans and rice had a unique flavor, so much so I'm willing to write a review and share with you all how delicious this particular Pollo Loco tastes. The girl at the counter was very sweet and attentive - she even brought our food to our table. I was so impressed with the food and service that I did not leave without letting them know what a great job they're doing. My family and I will definitely be back to this location and I'm happy to say we've found our Pollo Loco spot! read more

I eat here every week. The place is clean... Everyone is friendly... And the food is excellent and healthy. read more

El Pollo Loco - Original Pollo bowl... This is so much better for you than fast food - and it taste better too - Fast Food Near Me - Arlington, Texas

Management is rude and refuses to put in any extra work in order to give the customers the order they want. Limiting choices based on the fact that they would need to do more work to accommodate what you want to pay for. Dave's hot chicken is across the street and much tastier. read more

We are from San Diego and have had the original I give this Franchise a 3 rating I love their chicken burritos, their birria tacos were good, and they keep it clean, the staff were good but they seemed strained or stressed while we were eating inside. The chickens are very skinny my Husband ordered it and loved the flavor but it was tiny pieces of chicken, for the prices you charge? read more

Food is good at times but without a coupon the food is highly overpriced. Service could be better if it weren't for restaurant being understaffed. Ambiance is mediocre, place needs cleaning and soda machines need attention. read more

Be careful guys when you order your food to go make sure you check it because they will give you some dry chicken that's been sitting there for a while. Pollo Loco is good only if it's fresh. read more

I'm used to eating El Pollo Loco in CA. I will never eat it on TX or at this location again. Just not good. legs were from really small chickens. mac &cheese gooey and ew. my grandson loves churros. These were doughy and not cooked imo. read more

Since I do not have a pollo loco within 45 minutes of my current address and this one is the way to my daughters house I am in heaven!!! We have dined there twice never busy why I don't know but this is one fantastic El Pollo Loco. I make it a point to tell the staff what a great job they are doing. read more

I get the 2 piece chicken meal with the breast. Their side salad dressing is different than others which I like. I usually have small leftovers to take home. This doesn't seem like fast food to me. Everything is always fresh and hot. Highly recommend read more

The food is always a 5 but the guy working the drive thru is a dick. He shouldn't be allowed to interact with the public.

Food was Hot and seasoned just perfectly done. Will be back many more times. The service was perfect

Small portions over priced and to much rice and old guacamole and runny hot sauce not worth going read more

El Pollo Loco - Brown avocado - Fast Food Near Me - Arlington, Texas

The food was really good and the service was quick and friendly! I will definitely be back to this location!

Five star kind of place with 5 star service! The best chicken tortilla soup! That is my favorite! It makes me feel right at home. Thank you team! You guys are always on point! The best! read more

So we drove all the way from Round Rock to watch the game next day . We arrived at 9:50 and drove straight to Pollo Loco because it's one of my favorite restaurants and we don't have one in Austin . So we pulled up to the drive thru and the girls said "we only have Chicken " that was fine because that's all I wanted. So I started my order. She said to hold on , Someone told her "Just tell them that everything is out away so we can close early " so she said " Oh we are closed. " we could not believe it !! We told them , please, we drove straight here 3 hours away and wanted to eat here specifically, she said " sorry we are close at 10:00 " . But it's only 9:45 ? She said , everything is out away . Very disappointing in this place . I will never eat at El Pollo Loco again !!!! read more

Such small pieces like we were eating a new born chicken and the pico de Gallo sauce war turned.

Bad bad bad max horrible service and horrible food. Unsanitary and expensive for the shit they throw together

The best pollo everrrrr visiting from Fort Worth at least ones a month great quality and excellent service from Tony gracias muchachos and marry Christmas read more

El Pollo Loco - El pollo loco - Fast Food Near Me - Arlington, Texas

Friendly staff! Quality ingredients and lots of healthy options! Where else can a family of 5 eat for $25?! Pollo Bowl combo meals are filling, fresh, and served piping hot. I ordered the kids' without cilantro and onions, I modify mine to have no rice but I add steamed broccoli (making it 0pts on WW). Everyone is happy and fed healthy fast food! read more

El Pollo Loco - Original pollo bowl (without salsa) - Fast Food Near Me - Arlington, Texas

Decent food at a fair price! I would recommend for a economical choice. The young man at the register was super awesome! read more

I had the chicken burrito and I was pleased on my first visit to EPL. The chicken was tender and plenty of cheese. I was really disappointed to get home and open my takeout order and have no sour cream, guacamole, or pico even after confirming that they were included with our meals. The burrito without pico was lacking texture, so that was a let down. If I go there again, I'll open our containers before leaving to ensure everything is in there. read more

El Pollo Loco - 1/2 eaten Chicken Burrito with rice and beans. Pretty tasty. - Fast Food Near Me - Arlington, Texas

Food is great. I always use a coupon. What isn't great is that the last 2 visits I'm shorted sides. So word to the wise, pull all items out and check it before going home. So many of these fast food places mess up your order or short you items. Employees are not paying attention to detail. And I'm beginning to think they and their bosses don't care. read more

Taco Carbone with Green Sauce an Sour Cream is my go too with rice an cheese. The simplest on a budget meal. Have to top it off with a Spirte Lemonade read more

My favorite fast food place to eat. I get a 3 piece chicken then make tacos with the tortillas. So delicious!!!

very good experience! while i'd give this more around a 4.5, i can't do that on this app. the food isn't too expensive and it fills you up. the place was clean as well, and the staff does their job. one thing i didn't like was that i feel like the chicken didn't have a lot of meat on it, but i still enjoyed it. read more

Had to stop by for lunch. I really love their grilled chicken! Old favorite and tried the new birria tacos, pretty good!

Quality of food and presentation is nothing to write home.It does not taste or look authentic , in fact it had no taste .Staff was rude and person in charge/cook were so unprofessional when told we would not accept their low-grade food .Advice:if you are going to try to serve cuisine other than what you are familiar , at least spend some time to get the flavour right as some of us know what the food should taste like . read more

El Pollo Loco - A big blob of tortilla with minimal contents. - Fast Food Near Me - Arlington, Texas

The El Pollo Loco on S. Cooper St are a mess. First time I visited this location it was a disaster just trying to place an order was a beating, so we left. Left a review, response from manager was to go to their link so they could make it right. NEVER heard a word from them to make it right. After a couple of months decided to give them another try...we used a coupon for $10 meal for two. 2 legs & 2 thighs, 2 beans, 2 rice, 2 churros,2 salad & 2 tortillas...really good except the salad was bad. Today 12/31/21 used $10 Meal for Two coupon again and again used drive thru BUT this time they gave us 1 leg,1 breast, 1 wing, 1 thigh. I called from home when we opened our food and the woman responded with "thats what the coupon clearly states". That's not what the coupon states. I had a 2nd coupon and went home to verify, called El Pollo back and the guy said the same thing....1/2 chicken...I said no you are wrong your coupon states legs & thighs...oh sorry, in the past it's always been 1/2 chicken. REALLY??? The last time I ordered I got legs & thighs. He said he didn't know what their coupon says! ....Well you should! I've included a copy so you can educate yourself and your staff. BEWARE DRIVE THRU PATRONS. CHECK YOUR ORDER BEFORE LEAVING THE WINDOW AND I GUESS YOU BETTER TAKE A PICTURE OF YOUR COUPON BEFORE HANDING IT OVER. read more

El Pollo Loco - Coupon - Fast Food Near Me - Arlington, Texas

Usually my family loves El Pollo Loco but this time around it left a lot to be desired. It was about 6pm so it was not like it was near closing time. We ordered 14 piece family meal - the chicken was so dry and crumbly like it had been sitting under hot lights all day. The charro beans were 90% chicken meat and hardly any beans at all. We were very disappointed this time around read more

Meh, kind of overpriced for what it is. I got a grilled chicken sandwich. It was expensive and nothing to write home about. But to be honest, it's probably not the smartest idea to order a chicken sandwich from a Mexican food place place. read more

This place is just not very good. Of course, taste is subjective, but it's not good in my opinion. I never see many people there, but stopped to grab a burrito. Bleh. Rarely do I not finish food, let alone throw it out before finishing, but today was the exception. I trashed it after two bites. On the up side, the lady working the drive thru was super pleasant! read more

I feel like people are sleeping on El Pollo Loco. Especially if your trying to eat healthy and fast. Gives these guys a shot. read more

El Pollo Loco - El Pollo Loco - Fast Food Near Me - Arlington, Texas

The food was extremely fresh. My chicken was hot, broccoli was crunchy, corn was buttery and hot as well. The churros are amazing, I do not recommend skipping them! Excellent service from Juan and his team. read more

I was going to put in a good review until got my order. It was incomplete. The manager most of thought because I was young tha it should be happy with whatever I get. Not what I payed for. read more

Juan was super helpful and a treated us like family. The chicken was moist and delicious.

I have been to El Pollo Loco several times for lunch and a few times for dinner. I've always been impressed by the quality and value of the food. It may not be 100% authentic Mexican food, but the chicken is roasted and juicy, the veggies are fresh, the tortilla chips are thick and crunchy. So good! Tonight's visit was exceptional though. My friend and I wanted a quick affordable dinner, so we stopped in. We both ordered the Avocado Chicken Bowl combo with a side a queso. We got our drinks and sat down at a table and waited for them to call out our order. Soon, a server named Samuel came over with a tray filled with chips, queso, and Avocado Chicken *Burritos*. My friend and I looked confused, and I said, "We ordered the Bowls." The server apologized profusely and said that he didn't hear the "bowl" in the order. When we checked our receipt and saw that we had paid for the Burritos, my friend and I agreed that it really didn't matter that much and would be fine with what he was delivering. My friend and I were right that it really didn't matter! The Burrito was packed with chicken, avocado, cabbage (why not lettuce? Oh well...), beans, cheese, and more and was oh so good! About a third of the way through the burritos, Samuel returned with a second tray. This time, the tray held two Burrito Bowls. We were stunned! When we said that we meant it when we said the burritos would be fine, he said that the store policy is to get the order right every time. When we asked for lids so we could take the bowls home, he cheerfully fetched them, then left, then came back a couple minutes later with a bag so we could carry them home. My friend and I were both really impressed! They didn't have to do that, but the fact that they did guaranteed that we would be back. That may or may not be a good thing for the poor restaurant because, as I got up to leave the table, my tray inexplicably bounced into the air and all of its contents went flying! The resulting mess looked like the aftermath of a Fourth Grade food fight! I went to tell the Manager and to beg their forgiveness for being such problematic customers, but the Manager was very kind and good natured and said it wasn't a big deal. We also complimented young Samuel, who was as polite and helpful a young man as any manager could hope to have because really... He was! The manager looked proud! If all fast food places could be like this place! read more