This restaurant was great. I usually go through the drive thru and have been greeted with a friendly helpful person. I have tried many things here and my favorite is the chicken meal with rice and beans. The tacos are delicious as well as the chicken taco salad. My husband loves the chicken guacamole burrito. I would definitely recommend this place if you haven't tried it. read more

Wow slimiest food I've ever eaten, first and last time I'll have el pollo loco. It's disgusting. I'm throwing it out. No seasoning nothing special about the sauces. I finish everything I eat, I am a fat ass but I literally threw this out. That's factual, u couldn't not eat this, this place needs to close down. It's disgusting read more

Ordered through Uber Eats - online, real simple order: double tostada salad, chicken nachos, an EXTRA dressing for $1.99 and 2 flans. I got everything BUT the extra dressing I paid for. Why was this so difficult? I guess I need to go there and WATCH them fill a simple 5 item order. read more

Went in today. I was greeted immediately by staff. I had some trouble using the order kiosk and a nice lady that worked there helped me order. The waiting area was clean .The food was fine I have zero complaints. I ordered a salad that I thought was great and had plenty of protein and veggies and they put together nicely too. My only complaint would be the iced tea- i believe it may spoiled , or not fresh. I had to throw it away it was so bad and this was unsweetened and tasted sour. The tea needs to be made fresh daily no matter what and the container. I would go back again, I just won't order the tea next time lol. read more

The food they served me was spoiled already!! I did an online order and picked up through their drive thru literally 10 minutes after I placed the order. There's no way the avocado could have turned so fast. It was black and looks like something is about to grow out of it. The pico de gallo also tasted spoiled. They need a food safety inspector there fast before someone gets sick! I also paid extra for double chicken and definitely didn't get that. read more

El Pollo Loco - Wtf!! This is the avocado they served me! - Fast Food Near Me - Roseville, California

This is my 4th time here. I only go when I have coupons, and my usual order is the $20 family meal. The food is consistent each time. That being said I probably wouldn't go if it weren't for the coupons. Overall, I enjoy the chicken. 10/10 recommend if you have a coupon. read more

Restaurant needs a few repairs but they appeared to be in the process of updating. The service and the food was good. We will definitely return. read more

I had the three piece chicken meal and was absolutely delighted. Salsa was fresh, chicken was fresh, Mac was fresh. Great service too, thank you to the whole team that was around at 8:16 pm Saturday night 1/10/2026! Mahalo read more

El Pollo Loco - 4pc Half Chicken Meal - Fast Food Near Me - Roseville, California

I've really enjoyed my recent visits to this Roseville El Pollo Loco. Great service, accurate orders, and perfectly prepared chicken that always tastes great. Convenient location near Costco and Home Depot. The restaurant is always clean and inviting, the employees are very pleasant and helpful, and the food is always prepared exactly as requested. Every order I have placed is ready in around 5 minutes. I've ordered the tacos, burritos, and chicken plates and they all taste very good. The dining room has a self-serve soft drink dispenser that makes it very convenient for refills. The salsa offerings that are provided with every meal are exceptional. It's hard to believe that food that tastes this good is also one of the healthiest in the fast food industry. The El Pollo app. has some great savings specials and using the app. allows us to customize our order. The citrus marinade used during the grilling process really enhances the flavor of the chicken. Numerous side dish options taste equally as good as the chicken. I've never been disappointed with El Pollo Loco and am looking forward to my next visit to this location on Fairway Drive in Roseville. read more

My husband and I were the only people in line so service was super fast and the cashier was friendly. Ordered the chicken avocado taco, which I've never had before, and it was amazing. Ingredients tasted fresh. Multiple tables full but the crowd type was low-key, it was a nice dining experience. Bathroom was clean and the shopping center/area is very nice. Would definitely come back. Only critique is that many of the open tables needed to be wiped off but they weren't so dirty that a napkin couldn't do the job. read more

The dark meat is usually juicy and tender. I didn't know chicken thigh could be dry as dirt, but I do now.

Food was great! Angel has great customer service. Took my order and offered me a cup for water. Thank you!

This location has done it! They have single-handedly developed a whole new species of chickens. I have a standing Monday Night Football group and thought I might mix it up with my turn for hosting. I searched around and had anticipated buying the great flavored El Pollo Loco. Little did I know that this would be a huge mistake. At first, trying to reach this location by phone was difficult enough due to the communication at the other end often the phone. The individual that answered was plain rude. I wrote it off to a language barrier. Still I wanted to give them the benefit of my reluctant doubt. I decided to go directly to this restaurant and place the order. I studied their menu and they kept telling me that I needed the family meal. No! All I want is 2 chickens cut up and ready to go... I paid, dearly, over $45 for the 2 chickens and a drink. After a few brief minutes, the order was ready. Great I thought. 2 chickens should yield a decent dinner for 4 guys and 1 gal. Let's see, that should be about 16 pieces...... right? Once I got home, I was very surprised to find that the body parts of chickens had changed. I should have received 4 legs, 4 wings, 4 thighs, and 4 breast. Instead there was an elective mix of 6 wings, 6 legs, 3 thighs and 3 breast. Now, it's nice to have all those small extras, but it's not what I ordered nor paid for. They have fit to be kidding! Just lost a customer for life, but I'm certain they don't care..... read more

Ordered family dinner to go. The chicken is dry, rubbery and too salty!!! failed to meet my expectations, sadly :((( Service is ok, friendly. No comment for the ambience since I ordered at the drive-thru. Will not go there again for chicken. Disappointing. read more

Great service always! However 4/5 times the chicken is EXTREMELY dry. Super tough to eat. When it's fresh though, it's amazing. Please stop serving old chicken or teach cooks to not over cook it. read more

If I could give a zero I would. There was a HAIR IN MY FOOD!!! I was more than half way through it and then I pulled out a curly hair. Quite GROSS!! This is why you're suppose to wear hair nets and keep your hair BACK Update I called the store. They thought I was lying then asked what I wanted. Then try to apologize and hung up. NEVER going here again read more

El Pollo Loco - Fast Food Near Me - Roseville, California

Surprising excellent food. Super fresh. The fresh guacamole was so good. I have not tried El Pollo for years. I treated my friend to a birthday lunch and she chose El Pollo and I am so glad she did. It was well worth revisiting. Very nice quality. We had the order delivered. Keep up the good work. We will be back! read more

Third time ordering food in the last 4 weeks. Last two times have ordered the 2-3 classic tostadas salads. Each time PAID the extra for the extra dressing. So .70 each. Don't get me wrong it's not the money anymore, it's the disrespect of not answering the phone to even acknowledge that there could be an issue. If this is the new attitude of fast food ($20 an hour), raised prices and the customer service is trash. El pollo loco has lost my business, because of principal, read more

Very good foods and customer services, order foods were ready very quick, awesome and friendly service . This place is great ! They deserve a 5 stars. Recommended. read more

Hot, tasty and very affordable Not sure why the rating is so low. This was our first time at an El Pollo Loco, I know, right? better late than never. I have been wanting to try for a long time. A Groupon deal was offered so I snagged it and we drove to this location, right across Chuck-E-Cheese on Fairway. Indoor dining was available. We were the only ones there for a while. The dining room was spacious and clean. We placed our orders at the counter... then shortly after we heard our name called to pick up our orders. Two orders of the 2-pc Breast & Wing Fire-Grilled Chicken Meal which included each two small classic sides and a small drink and they also gave tortillas. The citrus-marinated fire-grilled chicken was tender, juicy and delicious. I was impressed. Most of the low star reviews seemed to be about the food delivery and takeout experiences but our first time dine-in tonight was great! I bought more Groupon deals... extra 25% off on top of the deal! Ends tonight! Review #2354 read more

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I don't understand the bad reviews. Well, I guess every place has an off day sometimes. I had not eaten Pollo Loco since 1999 in Arizona and tried it again and it was delicious. The place was packed. The employees very polite, very friendly. And I get the chicken taco and also the chicken taco salad, avocado salad, which is spectacular.very surprising. read more

Jenelle in drive through lane . Is so sweet. Very fast and efficient. I feel like costumer service is rare these days so I wanted to go out of my way to make sure I wrote a review ! Great job Jenelle read more

El Pollo Loco - Receipt coupons - Fast Food Near Me - Roseville, California

I love this franchise with all my heart but man their food is always cold and they always miss my churros. My little brother loved their churros and every order is always missing them. When I did finally get them they were cold and not even covered in cinnamon at all. read more

I bought their chicken before and it was good. However, last night, I bought the chicken grilled via drive-thru and shared it with my Mom for dinner. To our disappointment, the griller tasted very bitter! I can't tell if the chicken was burnt or if it was the cheese. I hope it's just bad ingredient and nothing toxic. I am saving the partially eaten griller in the freezer S evidence just in case either one of us get sick. This is sad, this is even worse than my experience with the Pollo Loco over in Bradshaw. They served their chicken burrito there really dry. See my other post. I will have to give up eating at Pollo Loco It's not worth it. I hope I don't get sick and whoever bought the same menu item on 1/21/23. I'll post a photo of the griller soon. read more

El Pollo Loco - Very bitter chicken griller. - Fast Food Near Me - Roseville, California

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I love El Pollo Loco, but I have never received such bad service. The staff member, Reina, was so rude on the intercom while taking our order. She rushed us through our order and snapped at us while we asked questions about the menu. She was rude when she accepted our payment. We spoke to the manager about her behavior, and all we received were excuses for her poor behavior. She said she worked a 9 1/2 hour shift, and she was exhausted. Everyone has their issues going on, but when you work in customer service, your job is to treat customers with kindness and respect. El Pollo Loco do better. Maybe don't overwork your employees and provide staff and managers training in customer service. read more

I went through the drive-through for a simple burrito and two tacos and they had me pull forward and wait in front of the building for more than five minutes. This is supposed to be a fast food restaurant and I should just be able to stay in the drive-through. I think it's very inconvenient to have your customers go to the drive-through and tell them to pull forward and park outside. I should've just came in at that point. Plus there wasn't even a car behind me in the drive-through. read more

The chicken was cooked just right really. Also about my service was excellent great experience the store looks clean and organized. read more

El Pollo Loco - With great cooks we serve great chicken - Fast Food Near Me - Roseville, California

The food here was juicy and tender good overall this place is to good to eat... The service here was good the manager in charge was excellent and nice to me when I was ordering my food read more

Enjoyed the double chicken tostada!! Ordered on the app and was ready when I arrived.

For a fast food place, this sure is yummy. I had the new Street Corn Tostada with their signature creamy cilantro dressing. This was the bomb! It was packed with flavor, filling, and refreshing. The staff, Jimmie, was friendly and helpful. While the food was good, they could work on cleaning off the tables and sweeping up the floor to clean it from crumbs and debris. I give it 5* for the food; and 3* for cleanliness. read more

El Pollo Loco - Street Corn Tostada - Fast Food Near Me - Roseville, California

I have used their catering service several times and they always exceed my expectations. Helpful staff, great food and really good value. I highly recommend! read more

We had lunch here today. My husband and I had a meal for two: 4 pieces of great grilled chicken, pinto beans, broccoli, 2 big salads, plenty of good fresh- made salsa, 4 corn tortillas and two churros. The churros were warm, crispy and really yummy!! There was a coupon the girl gave us and we got ALL that for $10!!! The coupon is good until Feb 23. Don't miss this great bargain! Cosette PS service was quick and the cashier was very good to give us the coupon because we didn't have it. The restaurant was very clean and well taken care, parking good too! read more

I went into the store yesterday and was extremely impressed. The girl who was in the front taking orders was super friendly and doing a great job upselling, she answered all of our questions and suggested some of her favorite items on the menu. As soon as she finished taking our order she washed her hands and started making our orders right away. The other staff checked to make sure everything was good and it was overall just a great experience since nowadays good service is hard to find. This place has some pretty great energy and I would definitely recommend trying it out !!! read more

Surprisingly good food for fast food, I got a burrito and loved it. First time there! Husband also liked it. Will return soon! Highly recommended! read more

I know times are tough, so usually I wouldn't write a negative review while we are struggling with COVID. But my experiences at THIS El Pollo Loco have been so bad for a very long time. Today we went to the El Pollo drivethru at 12:00. The store itself was locked shut so we had no choice. At 12:20 we placed our order. The woman who took the order kept getting it wrong, over and over, so finally we drove up to give the order in person. When we got to the window, we STILL had to repeat the order over and over: 1 chicken tostada salad, 1 large lemonade, 1 2-piece chicken meal with 2 thighs, beans, rice and corn tortillas. AND add salsa and green salsa, and salad dressing for the tostada salad. The total was $17.96. We handed the woman a $20 bill and she said she could only take exact change, she had no $1 bills. We fished around and found the $17 and change. THEN we heard her tell the cooks our order, several times. When the meal arrived (at 12:40 pm) we checked the bag. There were not 2 thighs, as ordered. There was a thigh and a leg. There was no salsa. She ran back to get us some salsa. There was no salad dressing for the tostada. She ran back to get us salad dressing. There was no hot salsa. She said "Oh... I guess I forgot that." She ran back to get us the hot salsa. This has been my experience every time at this store. 40+ minute wait, and still got the wrong order. I KNOW they can do better than this. read more

El Pollo Loco - A thigh and a leg. We ordered to thighs. - Fast Food Near Me - Roseville, California

Came here on Saturday, March 19 by drive thru to try the new Birria items at around 3pm. There was only one guest ahead of us. Anyways, we ordered the Two Crunchy Birria Tacos Box. The beef was not bad at all and the sauce was good, mild, and pairs well with the taco. The box comes with chips which where crunchy and two different mild sauces. This box is a good snack size to share. read more

El Pollo Loco - Fast Food Near Me - Roseville, California

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Inexpensive food, good service makes this a better than average restaurant . Decent selection of plates

I ordered delivery through the app. Never showed up. I tried to call and report the issue as the app has no way to do it. They don't answer their phone and there is no answering service. That is absolutely ridiculous. A national franchise that you can't call and have the phone answered. Pathetic. read more

I hadn't been here in forever and now I want to be here every day. Primarily because of Kassy, who was friendly, funny and patient. I went from ordering one or two small things to ordering enough to feed a small army. Thank you Kassy for all the good ideas, my family and their stomachs thank you for it. We will be back more often now. read more

Got a 4 piece chicken meal, broccoli and a side salad. The chicken was a little dry, but the flavor was great. Heads up, the cilantro-lime dressing on the salad DOES contain egg (mayo), I had to call 4 stores before I could get someone to actually read the ingredients to confirm. read more