Looky here!! I have enough reward points for a free entree. Hell yeah!!! I ended up ordering the 3 Piece Leg/Thigh meal with Rice & Beans, Avocado Salsa and Pico with Flour tortillas. I broke up all of the juicy, flavorful, delicious chicken off the bones and made myself 2 tacos. The flavor was very good. The chicken was super tender and tasty and filling. The drive through employee was awesome! 4* experience read more

El Pollo Loco - Leg/Thigh meal - Mexican Near Me - Sacramento, California

Ordered a 3 piece chicken combo special and it was awesome. Sometimes this place is a hit or miss situation. I took a gamble and it paid off. The chicken was hot, moist and tenderly cooked to perfection. The sides complement it very well. Add salsa and green sauce on the side and you've got a perfect combination. read more

Some of the worst and driest chicken I have ever received from here. I would think the people making my order would look at this and say to there self " This isn't right "!!!!!! read more

El Pollo Loco - Very dry a** chicken - Mexican Near Me - Sacramento, California

I placed an order for 8pc family meal plus additional 8pc mixed chicken. I did not know that the place was under renovation but one of the customers told me that it have to go through drive thru to pick up my ordered meal. As soon as I arrived home I noticed that the cilantro salad dressing and tortilla were missing. i did not feel like going back so I just used my own dressing and ate the food without the tortilla. The workers didn't smile at all when I picked my food Up. The chicken was good though and I'm satisfied but customer service sucked! Lesson learned, always check your order before leaving the drive thru. I ma still come back just to order the chicken but won't order any family meal. read more

I visited El Pollo Loco in Sacramento, CA [1212 Howe Ave] on Monday, 2/10/25, around 11 AM. I decided to pick up catering for my business meeting. In the order, I got the 24 Mixed Pieces of Chicken with Chips, Salsa Fresca, Extra Large Mac N Cheese, Extra Large Mashed Potatoes & Gravy, Corn/Flour Tortillas, Extra Large Loco Salad, and 12 Churros (3 Course Meal). What I appreciated was that the order was prepared right on time. I didn't have to wait any additional time like at some other El Pollo Loco locations. The staff members were welcoming and kind. They even offered to help me carry my order to the car. The business meeting was a success. Everyone stated that the food was delicious. I would absolutely do more catering orders from this specific location in the future. Thanks for a positive experience, El Pollo Loco! read more

El Pollo Loco - Catering - Mexican Near Me - Sacramento, California

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They did a fab job preparing my catering order for a work meeting. They packed it beautiful , it was hot and fresh. Most importantly, it was as I ordered. Made my task so much easier. they even helped carry to the car. read more

I ordered classic chicken tostada. It had a lot of things like lettuce, except for chicken. There was hardly any chicken on the tostada read more

El Pollo Loco - Mexican Near Me - Sacramento, California

Always delicious chicken! One of my favorite meals. Prices are fair and the flavor of the chicken is great. read more

This is another Pollo Loco that burns the chicken. Asked for extra extra juicy, knowing so many of them have that tendency and it was dry as a bone and burned to a crisp on one side. Won't be back. Why is it so hard for this chain to stop all the chicken burning. It's so good when they do it right, but they so seldom do these days. read more

Ordered a pollo bowl in the drive thru, asked for very little rice, no onion and sliced avocado. what i got was extra rice, pile of onions and no avocado, just avocado salsa, yuck! Also ordered a side of Cilantro sauce and it tasted rancid, NOT fresh. Don't the drive-thru staff double check orders? never again! read more

The chicken is dry majority of the time I dine here. Had a tostada bowl and the avacado and other "fresh" produce wasn't fresh. Seems like fresh produce sits in hot temps before being served. read more

Way better than Chipotle ! their pollo bowl has more protein & is half the price. Everyone is always friendly read more

El Pollo Loco - Original pollo bowl combo w chips - Mexican Near Me - Sacramento, California

Jessie is amazing! There was an error with the price of my food. Jessie was very professional with her explanation. And the food was very tasty! Well done staff!! read more

One of my favs! Chicken street corn salad! So flavorful and love the addition of the peppita seeds. This location is clean and the staff is friendly! They finally got me to say yes to the chips and guac lol read more

Sitting in this restaurant is like sitting in an echo chamber there's nothing to soften blows of your loud talking neighbors. I ordered taco soup and a small chicken taco. Being familiar with what holding temperature should be for hot food. I took a spoonful of soup and abruptly suffered second-degree burns on my tongue. I don't know what their holding. Temperature is, but it is definitely above what is acceptable for safe human consumption. The soft taco that I ordered had a lot more filling than it had chicken. My husband had the ball which looked very interesting. That was tasteless and lukewarm to family couldn't have given some of the soup heat to his bowl. I do have to say the person that took our order was gracious and pleasant as it was our first, and last time here we went out of our way to try this restaurant and I can't wait to get back to Jim boys in Carmichael read more

El servicio al cliente es muy malo parece que le vas a pedir regaladas las cosas 0 amables les pides cosas como mas salsa o platos y te ponen una cara como si ello los pagaran desde el cajer@ todos son bien c...leros No vuelvo read more

great service and hot food (good quesadilla) El Pollo Loco is a standout choice for anyone craving flavorful, fresh food. Their signature flame-grilled chicken is marinated in a blend of citrus and spices, giving it a deliciously smoky flavor that keeps you coming back for more. The variety of sides, like the creamy coleslaw and zesty rice, perfectly complement the chicken, making for a well-rounded meal. Plus, their commitment to using quality ingredients and cooking methods means you're enjoying a meal that's not just tasty but also made with care. Whether you're dining in or grabbing a quick bite, El Pollo Loco offers a satisfying experience that hits the spot. The manager Sunil provided great customer care in which he helped me choose item. read more

Was walking from the grocery store to get some water and saw this restaurant. Completely dead and thought it was closed. Went inside and it looks like the dining room hadn't been cleaned for hours. There was one other customer sitting alone eating. Order a combo and a tortilla soup and one of the sauces was scorching hot so had to let that mellow out a bit. Was decent tasting cause I was so hungry. Besides the filthy inside it was pretty good. read more

El Pollo Loco - My order - Mexican Near Me - Sacramento, California

01/20/25. 2:30pm I went to the drive thru and order a double chicken tostada with no sour cream, and when I got home it came with sour cream. I had to drive 20 minutes back for them to remake. The girl that took my order in the drive thru didn't hear me , because she was charging the customer in front of me and taking my order at the same time. When I returned to the store she asked for the receipt, then proceeded to tell me she didn't put in it on the receipt.( meaning she didn't pressed the button no sour cream.) It took them another 5 minutes for it to finish. I didn't get sorry about that or here is this for your inconvenience. read more

Decided to stop by and give them another shot but I don't know why. Again, I ordered the double chicken tostada salad. This time they did give me the dressing and avocado salsa as requested but the quality of the lettuce in the salad was just disgusting. It was so bad it was black. read more

Tired of going to fast food places with rude customers attitude!! Here we spend over $15 dollars for what's a small tostada bowl! I order via app all the time and never have issues with asking for their creamy green ranch sauce, tonight I asked for one and this rude older Mexican lady said in her words, yeah .54 cents,. I just said oh I didn't know it was a charge, every time I order online they never said it's a charge! Her come back well .54 cents , for next time now you know!! So rude and here they make $20hr! Just ridiculous how they act towards customers! It's all fast food workers! You all can act better! smh!! what you could of said was, I'm sorry there will be a .54 cent charge! Don't be a sauce Karen police! The younger girls are was so much politer! This older Mexican lady was rude! read more

I'm pretty grumpy that I got cheated out of my chicken breast when I ordered a half-chicken meal, which came with two drumsticks, a thigh, and a piece I could not recognize. I plan to come back tomorrow to speak with management. read more

I've never been to an El Pollo Loco before, but have been wanting try. Speedy and excellent customer service. The portions are big and the food is fresh and tasty! You also can't beat the price. I will definitely be back. read more

The employees here often turn off the outside lights to the drive thru to make it look like they are closed at 8:30-9:00 even though they are open til 10pm. I know they do this, so every once in awhile I pull up anyway and you can tell they are annoyed! But it's not like it's 10 mins to closing? They still have an hour+ of being open. The ladies are usually nice. There is a smaller younger guy who isn't. Food is fine. read more

Today I came in for a 2pc breast and wing meal and I'm surprised the chicken wasn't dry at all like I've had them in other places and thank you to the cook for that! Service by adolfo was outstanding very polite patient and helpful. As I observed everyone while waiting for my meal everyone seemed to be happy while working it it's nice to see. Tables and soda machine was very clean I love a clean environment thank you adolfo for making sure everything is well clean for any customer who comes in. 1000/10 read more

This is my to go place. Every item on the menu is so good i am hooked on the habanero tostada. Lets talk about jessi! She gives the best customer service shes always asking me how my day is going will chit chat with me while my food is getting ready i absolutely love her. Sometimes if i do have the extra time to eat inside all i see is everyone working hard giving you the biggest smile. Its always clean, bathrooms are always clean. I enjoy the music everything. Cant wait to swing by on my lunch break. read more

Come in all the time, Cashiers are very friendly. Always get my food correct. I love this place.

This place has very good service compared to other locations. The manager is very friendly and he helps you make good choices from the menu. He suggested the quesadilla and I really enjoyed it. The ambiance at this place has positive vibes. I recommend this place read more

This el pollo loco is a joke so I go in there a couple weeks ago I ordered a double chicken avocado salad no avocado I'm going there today I ordered another double chicken avocado salad I don't see the avocado it's one little sliver piece so I'd take it back she refused to give me my money back she picked all over my salad and wouldn't refund me I will never go back to that place again that place is a joke . She said their servicing size was one slice of avacado and that is not how it is. read more

El Pollo Loco - Mexican Near Me - Sacramento, California

The food was great. It's always on point at this location. The manager Sunil is the best. He treats you like family and suggests items that is a better deal. you should visit this location and ask for Sunil. He will serve you right. They keep this place very clean. read more

Ive seen El pollo loco before but have never gave it a chance and im happy i did today! I came in and i was greeted instantly by Maira and that made me feel great. I was studying the menu and asked maira about the fire grill combos and she pointed out at the pollo bowl being one of the popular items on the fire grill combos. i also was curious about the new habanero sauce and i got a side of that as well as the 1.99 (2)churros. Im glad i gave this place a try I absolutely loved it! Enjoyed me some mexican music while having my food. Regardless of the rain the floor was maintained clean and dry as well as the bathroom and lobby. Thank you maira for helping me out today and making me feel welcome! read more

This the spot fr, we be makkin on that mango chiken that be tuff, the brotha man Sunil hookin us up with that saucee

Great food. The best service from Sunil. Great ambiance. Loves the atmosphere. Sunil was very kind and had a great welcoming personality. Will definitely be coming to this location more often! read more

Ask for the seniour discount if you are Eligible! Love the Keto burrito with chicken. All of their chicken is super yummy! Served hot and fresh! read more

El Pollo Loco is a franchise famous for its Mexican-style grilled chicken. I have tried their chicken before. I like it, but this time I decided to try the chicken nachos. It is very good! This El Pollo Loco in Howe Ave is one of the bigger and better locations they have. They have a good size dining room and a nice outdoor dining area too. The dining areas are clean and comfortable. I received a nice greeting when I walked into the restaurant. The employees are also available for my order as soon as I'm ready. Fast and attentive! I have my food ready for me in less than 5 minutes. The Chicken Nachos are very good. The parking lot in this location is big and very easy to found a parking space close to the front door. The area is very safe and clean. read more

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Stopped by yesterday around 2pm the restaurant was really clean and the food was absolutely amazing never been to any other pollo loco that has the same freshness and quality in food everything was the way I expected it to be. Also people were very nice Cashiers provide the best service possible they offered me chips and guac, or churros which in my opinion is very good customer service I don't feel rushed by staff, would come here again. read more

Ordered my regular (keto burrito) from this location. All tortilla hardly any filling for $9. You are better off going to a real burrito spot. read more

good service and amazing client service and support. always super sweet and kind when i come in!

If I could leave 0 stars I would, the Staff at this El Pollo Loco have to be the rudest staff I've ever encountered in customer service. I asked for a small change ( no onions) to one of my orders... and I got a reply of "I don't know what to tell you cause they are already done" Wow. And to make matters worse I heard them laughing about my order right in front of me. Please avoid this place at all costs because the awful customer service will ruin your appetite. read more

This was our first time going to El Pollo Loco. The chicken was great, but that doesn't warrant for the rest of the food that was not great. We ordered eight piece family meal that comes with two sides, which cost around $23 with the extra avocado in the salad. This is supposed to feed 3 to 4 people, but honestly I would say it feeds two at the most.. Our meal came with eight pieces of chicken, about a cup and a half of beans, a small green salad with limp tostada chips and no dressing at all. Four corn tortillas. There weren't any forks or napkins in the bag so if we had not gone home we would've been stranded somewhere with our meal. We ordered online at 7:50 PM, and our order was supposed to be ready at 8:05 PM. When we got there the meal was not ready and we eventually walked out with our food at 8:25 PM . Overall, not a great experience, and I don't think will be going back. I could've gotten two chickens and a large salad at Costco for the same amount of money. Given the state of the restaurant( it looks a little dumpy on the outside with most of the lights and the light strand being burned out and trash around the front parking lot. I only walked in for a moment to see what was taking my husband so long, in the front area I had stuff on the ground. It did not look clean and welcoming at all). and everything other than the chicken, I would've given them one star. But because the chicken was good I'm giving them two. read more