Great tasting food. Fresh and quick. Pretty affordable. There's hardly a line at the drive thru (unlike its neighbor, Panda Express, where you'll wait in line at least fifteen minutes during the lunch/dinner rush). A few things though: - No matter what meal you order, you'll feel like you didn't get enough chicken. The chicken portions are small. There's two reasons for this: First, the chicken is probably cooked well before it's ordered and placed under a heat lamp. The smaller pieces keep it from drying out (I assume). Second, you get at least three side dishes if you order a combo: Two side dishes plus tortillas. That's more than you would get at any other chicken restaurant. - A few times, I've ordered the corn cobbette and they've had to "check" to see if they have any ready. Found that odd, but both times they did, so I was happy. Otherwise, no complaints here. Drinks are a nice size. Side dishes are delicious. Chicken is amazing. Worth it. read more

Lizet V. was the cashier working when I went there and she was so rude. When I ordered, i showed a coupon. When I was paying, i realized she did not enter the coupon so I told her about the coupon, she just stared at me without explaining. I ended up paying full price. No apologies or anything. What a joke. Employees here should be trained. I will never go back here ever again. read more

So good and good value, that drive thru is very fast. I love the $5 combos with drink.

The food was great, but the drive though did not put any napkins or cutlery to eat the side orders. How do you eat without cutlery? Is this something you have to request now, or did they just forget or not care? read more

Worst pollo loco ever. Bad service, no sugar on the oil soaked churros. Skip this on your next trip.

Great place with good service. I have been coming here for a while now and they have your food prepped pretty quickly. I go through the drive thru or inside and get my food under 5 minutes. The only thing is I wish the prices weren't as high as they are. read more

First off, it was freezing cold in there. Cashier didn't seem to know what he was doing. Got home with our order and discovered they forgot our sides. Had to drive back across town to pick them up and the guy inferred that I was lying. Food was decent, but definitely NOT worth wasting my money or time on again. read more

Ate here yesterday, Friday June 1, 2012. Two hours after eating the chicken only, I had to go call Ralph on the big white telephone! Vomit everywhere!!! Sick-Sick-Sick!!! If you want to through-up till your intestines are in the toilet, try this place! This place needs to SHUT DOWN immediatly!!!!!!!!!!!!!!!!!!!! This place needs to be INSPECTED by the Health Department NOW!!!!!!!!!!!!!!!!!!! STAY AWAY-STAY-AWAY STAY-AWAY STAY-AWAY STAY-AWAY STAY-AWAY STAY-AWAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I'll bet you a hundred dollars not one of the employee's eats there!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Ordered the $5 taqueria meal and the meat on the inside was still frozen. There is no way they didn't know these weren't done . I believe they did it on purpose as I expressed I was in a hurry . They offered me to get a replacement meal another day but we will see if that happens . I do not often go here as it is a little expensive for the quality of food and I will definitely not be back read more

I use to love this place with an capital L. Its not how it use to be at all! I've been here on two different occasions with big orders. Each time the food was inedible. Burnt pass a char and filled with hair! First it was the tamales I was extremely excited to try. After cutting into it I found long black hairs instead of meat. When that happened I refused to eat there for awhile. But decided to give my old fav one last chance. Earlier this year I tried again only to disappoint with more HAIR!! At this point, hair and dandruff are their secret ingredients. read more

Fast and great tasting chicken! I wish there was ine closer to my home. We got the mixed chicken 10 pc with 2 sides. We chose Mac and Cheese and Mashes potatoes. We also chose to get 2 additional sides of rice and beans. Not the best but as Mexicans it was a must to have them. For a fam of 5 we had left over food. read more

How the hell do you have a drive-thru for your store and tell someone it's going to be 30 minutes for a 12 piece chicken meal. And I was the only car in line. That's lousy customer service and preparation. read more

These guys were awesome ! Had my food hot and asked me if I needed anything like plates and offered vegan options like guacamole! Thank you Eduardo read more

Terrible. Standing at the counter, pointing to what I was ordering. Asked to have my food re-made due to the employee touching her face as she wore one glove and touching our food. Then, she made it wrong per my order. I asked for my money back. It was obvious they don't care. I'm sure it's because I'm white. So done with being persecuted for being white in my country! read more

After ordering my food and the lady at the drive thru was taking her sweet time taking my order, I asked for extra dishes and the lady told me to park and made me wait over 10 minutes and after I walked inside she act like I wasn't even there?? read more

I ordered a 1pc breast and wing meal for $5.52. Instead I received 2 single drumsticks. Not what I ordered and did not realize until I got home. I will never go back. read more

I love el pollo loco's chicken but when your name focuses on making and serving chicken, you should have chicken. Tried to order the boneless skinless chicken breast for me and the fiancé. They only had one left. Really? They said they could substitute it for 2 thighs. Oh, sounds great! Instead we got two tiny drumsticks. Bonus they gave us a free side of coleslaw but we were still hungry and wanted to order 6 more drumsticks....but they only had 3 left? We went there at dinner time, 7:30 pm on a Sunday night. I'm confused?! What kind of chicken joint is this? The chicken was cooked perfectly and it is one of the few places I will actually eat the chicken skin which I know is bad for you but tastes oh so good. Don't be judgmental but for fast food, el pollo loco is pretty darn good and beats McDonald's any day. I always love the fresh mild tomato salsa at their serve yourself fresh salsa bar. If they could only have enough chicken for customers....but servers and cashiers were nice about it. Just sucks they didn't have any more for us to buy and eat. read more

First time here w/Family. Nice food, @ nice price range. Varied menu to satisfy all patrons. Will be back....... read more

I went to pollo loco and i like every thing they make their my favorite is mac and cheese when i went to this location cjay was wonderful she made me feel welcome she was so nice cleaning and taking care of everyone In the lobby....thanks everybody for working hard to give us this helthy food read more

What do you have to do to get chicken that is not burned to a crisp at a pollo loco these days? If anybody knows how to do this PLEASE let me know. When their chicken is not overcooked it's just delicious, but the last few years there seems to be no way to get them to take it off the grill before it's charcoal, practically. Believe me I've tried. This goes for the one in Sacramento also. It's a shame as they have good deals often, and I like the salsas and would eat there often if they'd just quit cremating the chicken. read more

The chicken at all El Pollo Locos is good. The problem I got with this one in Vacaville, is that everytime I go they seem to be out of something. One time, it was salsa, the next time no rice and then no tortillas??? I drove a few miles down to the one in Fairfield instead. Advise to management: stock up enough supplies so your customers won't be disappointed. Especially, when you're an eating place that just opened up, the demand is going to be high 'cause people would be curious to check it out. read more

Drive thru experience wasn't that great. Took multiple times to get the order through and they were out of chicken legs. Isn't this a chicken place? That was a bit frustrating read more

This crazy chicken is not as good as in my ol' Sacramento neighborhood El Pollo Loco! Or any other EPL I've been to, for that matter. It was getting to be 2pm, so I figure I'd better eat some lunch. I was in the Vacaville neighborhood by the Nut Tree, so I could've eaten at one of those places. Saw the El Pollo Loco sign off the freeway, so I thought I'd get some chicken there. I passed up Five Guys, Subway, a Nations burgers across the street and the Panda next door for this! Bleah... bad choice! Not only did I not order my usual leg and thigh meal, I chose a new avocado chicken burrito. The tortilla was cold and chewy, but the ingredients were ok, though I thought the chicken was a bit over cooked. And the kicker, which made me want to Yelp this place (should have done that PRIOR to coming) was the unsweetened iced tea. I make an Arnold Palmer when I see lemonade in the dispenser, so I made an Arnold Palmer. It tasted like something died in it! I had to taste the two levels of beverage with my straw. Yep, the lemonade tasted fine. It was the iced tea that was gross! I told the kid at the counter (he looked like he's only 15) the iced tea tasted funny. I saw him speak with his manager, but after being there for 15 to 20 minutes, I never saw anybody check the ice tea dispenser. Oh, by the way, their pico de gallo salsa was not fresh at all. Bad! read more

A friend wanted to eat here. I am vegan, and dubious of finding something I could eat. I ordered a boring beans and rice burrito. The guy in the back (bleached blonde hair?) sorry I did not get your name (Saturday, lunchtime) was so sweet...he came out after I placed the order and told me all of the additional veggies I could order at no extra cost to make the burrito delish and filling. (Thank you) Awesome customer service. I had ordered the lunch special. $5. Chips, entree y drink. Chips seemed high fat content, but the salsa bar was awesome. So, knowing I can have a great burrito here, I will be back! read more

We ate here twice in as many days. Our first experience was good, food came quickly, salsa bar was well stocked and clean, and everyone enjoyed their meal. It was that good experience that brought us back the next day on our way home. On our second visit half of our meal sat on the counter for 5 minutes while they finished up several other orders and when we finally got our meal we were missing an item. In addition, the salsa bar was a mess and two of the salsas were completely out. Our first visit was at 11:30am, our second around 7pm... so maybe you stay away after lunch if you really want to eat here. All things considered, I'd skip this place now - there are lots of other options on that stretch of hwy 80. read more

Was not pleased with my visit to this establishment. Having never eaten here before, I was impressed with the menu and at the number of healthier options for a fast food restaurant. We went through the drive thru, and since the restaurant is right alongside the freeway I was not surprised that the attendant taking our order was having a difficult time hearing us. After yelling our order several times, he read it back to us correctly. However, when we received our food and drove home, the drinks were wrong (and even printed wrongly on the receipt, how does that happen when he read it back to us just fine?) and my mango grilled tostada looked old and not at all like the one on the menu! I think I counted 3 teeny tiny pieces of mango in the entire salad as I was eating it, and dont even get me started on the lack of avocado. Plus, I dont know how they call it a tostada when all they do is pile the filling on top of a cold flour tortilla. It was definitely not "grilled" as the description suggests. I guess that's what I get for trying to eat healthy at a fast-food drive-thru. Next time we'll just get In-N-Out instead and Ill be happily wiping grease off my face with a milkshake-covered french fry instead of kicking myself for not giving in to my temptations. I will not be coming here again. read more

It's a chain fast food place, chicken is good but they limited us on the $1 legs (really?).

Being from out of state El Pollo Loco is a must stop location for the drive home. Awesome service from Cjay, super fast and hot kids had to wait to tear in. Always a pleasure stopping here, even took some extra chicken home for friends and family. read more

No complaints about the food, however, the staff behind the counter were continuously talking amongst each other while dishing out the food that I ordered and all I can think of is the amount of accidental spit that's going into my food! Yuk! The manager/supervisor was chopping chicken and barking out orders, the lady who was putting my order together was complaining incessantly to another worker in Spanish about the working condition. Then she placed the big bag of food on the counter but did not call my name and started doing something else, I had to ask another employee if that was my order coz they never did call me. I love El Pollo Loco chicken but I probably will not go back to this one if I can help it. read more

An extra $.79 for avacodo slice in my burrito which were never added to the burrito.

I had a terrible experience here. The staff were all kids & lacked basic customer service skills. I watched what was going on in the kitchen.. DISGUSTING. There was tortillas (in a bag) on the nasty ground..which im sure were served to customers the following day, workers not using gloves when handling food(which really grossed me out), never washing hands/prep area. The chicken came from "warmers" which basically means it was OLD CHICKEN. & We didn't even get what we ordered.. we ordered 8pc white and got 8 thighs!? Maybe it was just the crew but I definitely won't be returning. read more

Es Pollo Loco! Probably the best grilled chicken EVER! I'm not a borrito person but besides that I have tried almost everything on their menu and I have only one thing to say OMG SO YUMMY! The chicken is always fresh from the grill and so delicious! The service is good and the wait time is very small. It's affordable and have multiple locations! Love it. read more

For fast food this place is awesome, one of the best $1 menus for sure. The baby loves the chicken from here, he gobbles it up with gusto. The taquito is yummy too, big size for $1. The drive thru was quick and the food was super hot, I really wish there was one closer. read more

It's a middle of the road fast food place. Nothing wrong with it, just nothing fabulous about it either. Food came out quick and was tasty.

The food is okay, not as good as Chicken Express, but the service BLOWS. Every time I have been I have gotten bad service. Im not sure why, people must just hate working here. I like the burritos and the regular rotisserie chicken, and the sides are alright, but ordering here is like dealing with your least favorite Jr High teacher or being terrorized by your boss or something. read more

I like going for their family meals that come with tortillas and large sides. I love their macaroni and cheese (most of the time. A few times it has been super watery. Their burritos are also pretty good. I also really like their salsa, especially the avocado salsa. read more

I tried their new create a bowl menu. Very tasty and fresh ingredients. Drive through was prompt, patient in waiting for me to decide on what I would order and accurate. The gave me an ample amount. In side, the place is clean and tables are busted regularly. read more

I'm so disappointed. I just prayed $7.00 for what I thought was going to be a great quasidialla, was I wrong or what?! You would think it would come folded in half with cheese in it and with what ever other goodness this particular one was supposed to have. What a rude awakening when I opened up my sack it came in, to see a tortilla folded into a hexagon shape, I opened it up, there was absolutely no cheese in the thing at all! How do you make a quasidialla without cheese??? What a joke, way-to-go El Pollo Loco, you've officially screwed up the easiest thing to make on the planet! The abuelas in Mexico would be incredibly disappointed. read more

The drive through window always takes forever. The store location is really terrible because its right next to the hi way and they always mishear me while ordering otherwise the food is o-k but overpriced read more

Terrible location with lousy parking; then they designated four spots in front of the restaurant for 20 minute parking only. By the time you get your food you only have three minutes to eat before you risk being towed! read more