It's hard to find an honest car shop that's not trying to upsell you at every visit. Getting a quick oil change this morning, I was reminded of why I love coming here--Frank is so honest and genuine. I watched him handle an unreasonable customer with such patience. He also has a great relationship with the mechanics--the positive vibes at this shop seem to be a rarity in the shop world! read more

I had a mail in my tire and it was almost flat. Frank was very helpful and they were able to fix it quickly. They were friendly, very reasonably priced, and open on Sunday. Will absolutely be returning! Thank you! read more

The manager here is quite possible the worst. I felt mistreated and taken advantage of. Wouldn't fix a tiny hole in my tire. Took it to another shop and they were dismayed cause it was so easy to fix. thank you Yorba Linda Tire Alignment. #mysoginsit read more

I needed an emergency flat tire repair today and once again, Henry and Will came through for me. I waited 3 hours for the Honda Roadside Assistance to come and it was cutting it close to 6:00 pm when Firestone closes. I called about three times and spoke to Henry to give him a heads up and an update of the roadside assistance. I told him I really needed to get the tire fixed today because I had a doctor's appointment the next morning. I made it to Firestone at 5:40. Will took care of my tire and I was out of there in 20 minutes. Another outstanding customer service!!! read more

Hey Dave, let's go over our little phone call right now. First off, you claiming you don't give quotes for a basic brake pad swap for a new car is a flat out lie considering you guys did it for me 2-3 weeks ago. Next, when a customer says they might go with someone else who can give them a quote without coming in for a "brake inspection" I wouldn't immediately say "thanks" and hang up on them. Especially I wouldn't do that and then get shocked when they angrily call back to confront you about it. The fact you actually said "is that the language you're going to to use" when confronted with your insanely rude action was an interesting surprise, but hey you probably aren't used to people not tolerating it. So, I look forward to calling back and talking to the manager you refused to transfer me to. read more

I've used this location before, and had fairly good experiences until my last visit. My son's Civic had the driver window fall off the track and would not close completely. This last visit has changed my mind and I will never return to this location. We asked for the AC to get recharged and to look at the window and see if they could fix it. I was quoted ~$50 each for the two items for inspection only. No problem here. I made a 9AM appointment and dropped off the car on time. They called at 3:30PM and quoted about $870 to replace the window assembly ($465), replace the cabin air filter ($70) and recharge the AC ($335). They also offered tires, which I declined at the time. I agreed to the other services and they offered the car completed the next day at about 4PM. This window offers auto up and down with a single press. When I pointed out that this did not work like it should (clearly labelled AUTO on the window button, and worked before I brought it in), they said "oh no problem, it just needs to be programmed." THE COMPLAINT: The next day, they explain that the Window goes up and down, and that's all I paid for. In short, they did not know how to make it work properly, and told me I got what I paid for. After multiple discussions, they would never admit they did not know how to fix it and claimed it worked just fine. If they had simple offered a small credit (maybe $50) on the service and admitted they did not know how to make it work, I would have been fine. Instead they were condescending and rude, claiming it was not their problem. I asked if they could fix my window and they gave me a quote. If I had wanted it fixed improperly, I could have done it myself for about $100. I give 2 stars because the AC works great./ But horrible service from the Store Manager and sale associate will make sure I never provide them any business in the future. read more

If you are looking for a great, honest mechanic go visit Firestone in Brea. Be sure to see Anjanette, she's thorough and very honest. This past Labor Day weekend she helped me out with a complete break job, front and rears along with 4 new tires! I had such a great experience I returned today with my truck for new tires, pressure sensors and rear breaks. The turn around was quick and the prices are fair. Go see Anjanette! Thank you Firestone read more

We got a flat came to this place hoping they could help us in anyway they said they ddnt have time and we asked if we could just use their jack at least and they said nope!!!! everyone was super rude how sad that these ppl Choose to work with the public and treat them lke this!!!!! read more

Excellent service and even better customer care. Henry is the man! He went above and beyond to get my tires that I needed from the warehouse in less than a few hours and on my car within minutes from arrival. Will be returning to Firestone Brea from now on and referring friends as well. Thank you guys! read more

I called last minute for an alignment & was told if i made it there quickly i would be seen. When i first arrived i was told unfortunately they wouldn't have the time to see me because they had a lack of employees but decided to help me out! I really appreciate it, it helped me out a lot to be seen that day! read more

Was here again this morning because of another nail in my tire I made an appt for 7am Wednesday morning to get 2 new tires (one had a nail, one was pretty bald). Initially was told if I was on time at 7, I would be done around 8 or 830. No problem. I woke up early, let my work know I would be coming in late, and got there at 655am. I was getting ready to just chill for an hour and a half but at 730 they were done! I was really surprised! I paid and thanked them. While I really appreciated their speediness I had mentally prepared myself to be late for work. But alas, I called my work and let them know that I would be on time thanks to the speedy tire change. So yeah, if you make an appt and are on time, your car will be done in no time! read more

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2 stars for trying .. So. Experience with this Firestone as an alignment shop is not a good one. Personally I wouldn't have taken any of my cars/trucks to a firestone or alike. I like to go to smaller,private owned places. They usually know what they're talking about... also,my truck is lifted slightly ,but came here under reference . I was referred to this specific one from a 3rd party mechanic shop, who did work on my truck & is well known in the community. Very reputable shop,they did quality work on my truck,& I would definitely continue to do business with them. A+. I went in for an alignment right before they closed ,so maybe that rush of getting off had the tech miss a few things. But when my truck got off the rack,& even AFTER a test drive by him,the steering wheel was off center to the right,about 45 degrees. In the rush of things,I just wanted to get home(1hr drive) so I left & came back the next day. Easy fix. 5 minutes , Got it fixed. Only problem now is the car pulls slightly right,vibrations after 50mph(which I informed them prior to coming back the second time),& my tires run substantially more than ever before (biggest issue) So today,I took it back & was completely told the wrong information & told there's nothing they can do. The trucks specs are "maxed out" and no more adjustment can be made. I'm not one to question someone's knowledge,especially in their field of work. But I also do my research & know the general ideas of things . I was told by 1 sales tech ,that the lowest caster adjustment is the best, which is wrong. The specification from the manufacture is written on the sheet in front of us : between 2-4,not closest to 0. Written in black & white. Signed Sealed & Delivered. The next sales person told me that there is no adjustment that can be made for that ,which is also completely wrong . I was also told that my caster measurement is ok,because cross caster is ok. I understand I am limited to adjustment due to my truck being lifted ,but still ,adjustments can be made(if you're reading this ma'am,please know that!) & that cross caster & actual caster are two() different measurements (ma'am again,please note!) . So it turned into a whole " He's been here twice I don't understand what problem he's having. We aligned his truck twice ,doesn't seem like there can be any more adjustments made." thing... I just think misinformation is being spread & should be corrected. Nothing wrong with the individual's personally. But I think if we're paying for services rendered ,then we should get what was paid for ,instead of the run around. I understand the point of view of both parties,& I hope they understand ours,the customer. My intuitions were correct,and confirmed with this experience . After this, I'll just opt to take my cars to more reputable alignment shops. Death to jiffy lube and alike ! Lol jk read more

Service has gone down hill. Better off going to another location or different place altogether. read more

Several months back when I was exiting Imperial my tire hit something and popped. I pulled into Firestone to replace the tire. They replaced my tire and everything seemed fine until today when I went to take the tire off to change my brakes. They striped one of the bolts that holds my tire on. The nut was stuck. It's obvious that whatever mechanic worked on my car used a socket air gun to tighten these instead of screwing them on by hand. If you go to them it would be best to watch what they are doing instead of wait in the waiting area- which is what I did since I had my daughter with me. Not happy about this at all. I'm only giving them one star cause it wouldn't let me post without putting at least one. read more

I have multiple Firestone's around my house but I prefer this one. Always give nice service and are never pushy on recommendations. Will continue to bring my business here. read more

Although I came at the time of my scheduled appointment for oil change, they told me I need to wait 45-55 mins and they said it is gonna be same anytime for any appointment. Why do we get an appointment then? What is the point? read more

Went here for an alignment as I purchased a lifetime alignment years ago. Looks like management and staff are not the same from a few years ago. Alignment was completed and driven around the block by the alignment tech Randy. I get in the truck and noticed immediately that steering wheel is off to the right. I turn around and went back to Firestone. Manager Frank had his "Master Tech" (i think his name is Erik) drive the truck and was back a few minutes later and told Manager steering is straight. Manager Frank talks to me and tells me his master tech drove it and alignment tech drove it said alignment was fine. He then offered to drive it himself and drove it around the block and right back into the alignment rack. He then goes inside to tell me that I was right, it was off to the right like I have stated. I wouldn't have wasted my time coming back to have the alignment redone if it didn't need it as I saw the alignment sheet, the numbers were good but just the steering wheel is off. If it wasn't for Frank's excellent customer service, would have given 1 star due to dishonesty from their techs covering each other knowing that work was not done right. read more

had a nail in my tire & had it replaced. They replaced my tire with a tire that had markings all over it and was dirty? Also, they didn't fix my tire pressure signal as it is still blinking. There is no sanitizing as the man in front of me to pay used the machine and I used it right after without the employee wiping it down or handing me a new pen. Also my car was not sanitized after they drove it. The indoor employee was extremely stressed out and made sure i was aware as he kept mentioning it. two stars for changing my tire quickly but with a messed up, dirty with markings tire & job incomplete as my tire pressure light is still on a week later. read more

I was visiting family this weekend and once we got in the car to get home my service engine light went on. I immediately got Frank on the line and he assured to help. We got in within 10 minutes, diagnostics were done and problem had to be fixed. Frank was responsive and knew we were on a time crunch to head out on our road trip home. Thank you for saving the day! read more

I made a mistake and brought my car there again after the last time was bad. Last time: bought new wipers, made it one block away, tested them out and they both went flying off the car. This made me laugh. What made me mad was the manager's attitude towards it. It was as if it is no big deal and they have wiper's flying off all the time. Fast forward to yesterday. I had a flat. 3 problems: 1. They forgot to put the centercap back on. 2. They forgot to put the air cap back on. 3. It's a company car. They scammed the lease company into thinking they needed a whole new tire. They put on the paperwork that the sidewall was damaged. This is a complete lie. The nail was through the treads in the center of the tire. I used to be an ASE Certified Technician, now I am a degreed ME. I can promise you they knew exactly what they did... read more

when you leave them a negative yelp review, they reply to the review to show everyone that they are going to do something about it, but they never do! i have all email chains back and forth with Firestone Social care, and they promised since 8/1 that i would be contacted within a week to resolve the issue. my case was escalated to higher management 2 times, once on 8/3 and again on 8/8 both times promising that someone will call me within a 24-48hrs, and still have not heard from a single person. They reply with the message below to all negative reviews, and never follow through with it. "BF S. Comment from BF S. of Firestone Complete Auto Care Business Owner 8/1/2018 We definitely understand your frustration and would like to offer our assistance, Gym. Please, email us at, socialcare@bfrc.com, with the details you have provided here, your contact information, and any applicable invoice number(s). Thank you for choosing Firestone, we look forward to your response.^Kristyn" read more

I had to get my tire patched because a nail got stuck in it. I called around 1pm on Friday and they were available to take in my car as soon as I called. When I arrived, there were several other cars that looked like it was being worked on, but they attended to my needs right away and I was out the door in less than 20 minutes. There were cold water and coffee in the waiting area, and the water felt soooooooo refreshing especially because it was scorching hot outside (mf'ing 100+ degree this week!!!!!!!!!!!!!!). Everyone here was extremely friendly and helpful. To be honest, this is the first time I had to bring my car to an auto shop (not including oil change) and I was pretty nervous, but I couldn't be any more happier with the employees here who made my life so much easier. Thanks Firestone! read more

Firestone Complete Auto Care - Waiting area: coffee, cold water, tv, and wifi - Tires Near Me - Brea, California

Non professional ... I came for oil change and I asked them before to check the battery because it stopped twice before. They gave me the keys but the car didnt start, I know the reason becasue they keep the door opened for long time and the battery almost dead. I asked them to come and see and fix it because I have to go home, without checking the car they said there is a provlem with the starter and need 1000$+ to fix and you cant drive it today !!! They didnt check anything and give the reason without touching the car. After that I jump the car and it work immediatly and go to Walmart to check the battery, they check it by using small device and the result as I expect, the battery dead and nead replacement. Thats it, its simple. BTW when I asked to check my car or fix it because its their reaponsibilty and I have to go home, they didnt car and leave me to fix it by my self. read more

I have read a comment here that really shock me for I been taking my car at this location and they have earned my trust. #1 if this place is busy they will tell you right away that they have a lot of customers and only way the can help you is to leave your vehicle. But if it's a punctured tire I have the experience where they will do their best to fix it but you just have to wait since they have customers waiting 1 or 2 hrs ahead of you but they will help you. So for me to read that this CREW is unprofessional really makes me question what kind of customer you are. I'm a happy customer of this location and my family has 8 cars that this crew work on year after year and it's always been good and if there's an issue they will solve it and explain to you what transpired that cause the issue again. read more

I like coming here for my lifetime alignments. I've had this for about 8 years now and totally worth it. This location has the best service....although it does take a very long time even with an appt. Perhaps about 2 hrs. You can walk to the Brea mall which is only about a 10min walk....i walk slow. I learned that their tire rotations are $20. I may have to bring in my electric car for that service. Overall, great place. Much better than the location on Beach and Imperial. read more

A shop run with integrity and honesty. The Korean gentleman up front is as honest as they come. Thank you. I will be back for all tire services. read more

They got a new manager about 3 years ago & ever since they have become less & less trustworthy constantly trying to up sell & do unnecessary repairs. They used to be very trust worthy for decades - now they are NOT! read more

I went over to do a tire rotation on my son's car. I knew there was a chance they would have issue due to the one of the front tire being bald pretty bad but I did not have time so I took a chance with rotation for now. Noticed there was a new manager. He was very courteous and helpful. Suggested that I would get new tires and he hook me up with new Firestone tires at good price. Overall, I had the car done in few hours. I will be definitely going back. read more

They came through and fixed the issue with my tire. It was not right to go through all the hassle etc, but they did fix my tire issue. I do realize it is hard to find good workers and reliable workers these days, so cannot fault them for many things especially how long it takes to get something done. Their service level is not the same when I started taking my cars there over 15 years ago. read more

Thank you guys for fitting me in on a busy Saturday afternoon. The service was quick and through. Great personal service as well!

Great customer service from Alex! Thank you for all your help and for making my experience smooth and easy.

Brandon's was the draw back here. -Adam was the one to tell me my tire was shot he was nice. read more

Called and made an appt the day before for an appt to get my headlight changed. Told I could get in and out within an hour. Show up for my appt and was told that they are backed up and appt will not be honored. That I would have to wait several hours to have my car seen. Only wanted a headlight changed. Will never come here again. Very rude. read more

Did not want to repair a flat. They said that they only have 2 technicians and are too busy.

My mother had a bad experience today. Not only was the service manager rude to her, but she was told her tire could not be fixed, and they would need to order a new one and that it would cost $75. While the tire was being ordered she decided to go to Big O Tire, one of the many other tire stores in our community. At Big O Tire she was taken care of with honesty and professionalism and told her the tire was repairable and they patched the tire at no charge. In the meantime, Firestone called to let her know her tire arrived and that it was going to cost $150 instead of $75 she was quoted. Firestone, you need to realize you have a lot of competition in our community and you can't take advantage of older people. You should treat people with dignity, respect, honesty and professionalism if you want our business! read more

I've been here quite a few times now. What a great group of people! There's nothing better than people who know their stuff AND provide great customer service. It's definitely a pleasure to do business with them. read more

Today I went in with my 2012 VW Tiguan for a simple oil change and now I am sitting in my car waiting for a tow truck to pick up my car. All was usual, waited about an hour and a half in the waiting room until Adam called me up to the counter to wrap things up. He proceeded to tell me that all was good and mentioned that they didn't realize my car needed a different type of oil filter because of the model. I paid for my services and left. As soon as I turned on my car the "needs service" light went on so I went back inside and told them that it needed to be adjusted. Adam directed me back to my car to meet a technician and as I did there were two technicians looking on their phones on how to reset the light. Bailey stated "I found a 25 second video" to the other technician and got in my car. He proceeded to roughly turn my ignition on just about twenty times. He seemed to be frustrated but kept doing the same routine over and over again. I started to panic and told him to stop and that I'll have my husband reset the service light. He just said "sorry" with his head down and walked away. No reassurance, no effort to find someone who did know, no acknowledgement whatsoever. I drove home and sure enough my ECP and engine light came on as my car started shaking, I pulled over to a gas station and my car completely turned off and now it will not start. Not sure if it was the attempt to reset my service light or the lack of knowledge of VW automobiles but either way it is unacceptable. I've never had a mechanic look up how to do something on YouTube right in front of me like that. It was all very strange. I've been to other Firestone locations with excellent service. I will not be returning to the Brea Firestone location. read more

My husband recently got a flat tire and decided to go to Firestone for a replacement, since they informed him they could order the tires he needed before the end of the day (he has a sports car, so his tires are a bit more difficult to find than your average tires). We dropped off his car off around 11am and they took about an hour to assess the tire, as they were trying to determine whether or not they could just patch up the rift or if they needed to replace the whole tire. Upon completing their assessment, they noted there was a nail on the edge of the tire, so they would have to replace the whole tire, which they noted would only take an additional hour. Lo and behold, 5pm rolled around and we still hadn't heard back from Firestone yet. Out of concern, we called them back to inquire about our car and they noted that the tire had literally just come in around 5pm and that they would ensure the tire got put back on by close of business, since they close at 6pm. We arrived at Firestone at 5:50pm, paid for the tire, and were ready to go... when my husband tried to start the car and it wouldn't start. I immediately asked the representative to take a look at the car and he sheepishly admitted that when they had tested the battery during the tire installation, it had "tested low, but not low enough for us to think this would happen." This was pretty unsettling to us, as we were then forced to leave our car sitting outside overnight, my husband was then stranded from work for an additional day, and on top of that, we pretty much had no other option but to pay Firestone additional money to replace our car battery, considering there was no other way to move it off the lot otherwise. In sum, our entire experience was deeply disturbing and suspicious in many respects, considering the original tire work was not ready within the timeframe promised, we were not given any updates throughout the day, and the tire ended up costing us a lot of money (almost $300!), despite the fact that Firestone claims they price match. To make matters worse, the battery situation was horribly inconvenient and seemed like one big ploy for them to force us to pay more money, as our car is literally only two years old, so it seems highly unlikely that the battery would die that easily, unless... Firestone purposely did something to cause the battery to die, so we would end up in such a bind. Furthermore, when we finally did receive our car back two full days later, we discovered Firestone had scratched up the rims on the tire that was changed out in the process of swapping out the tire. I guess I wasn't surprised in the least that this occurred, considering it seemed like they rushed the tire changing process on the first day we dropped off the car, since they underestimated the delivery time for our new tire and overestimated their ability to adequately complete the job in a timely and responsible manner. On a side note, I was also disturbed by the fact that Firestone failed to address whether or not we needed to change out all four tires instead of just one tire, as failing to change all tires as needed can potentially cause severe damage to a car. When I inquired further, they assured me that the tread on the tires was close to the threshold, but missed it just slightly enough that we could get away with only changing out one tire - although in retrospect, now I'm not sure whether or not I can even trust their opinion, considering our poor overall customer experience! The entire experience from start to finish was anything but pleasant and I would definitely NOT RECOMMEND this Firestone location to anyone, or any other Firestone location if they're anywhere as shady as this one. I'm really distraught and will be reporting this incident to Firestone's management, as well as escalating this issue to other agencies for consumer awareness. Buyers, beware! read more

Noticed an unusual smell coming from in my car. My Car amp stereo had gotten moisture inside it and began a electrical short super heating the amp. This was the closest place. Javier was able to help me disconnect my positive lead to the amplifier cutting off its power and stooping the short. Amplifier was extremely hot to touch and may have even caught on fire if not for Javier read more

I came to the Brea location for a tire patch. There seemed to be a problem with the online appointment I made not being registered in their system. The auto care advisor said it wasn't a problem and his team would be able to help as soon as possible. Total wait time was only 45 minutes. Not bad, considering they took me in between the other appointments. Good customer service. read more