I would have liked more accessibility to outlets in the bedroom. And one of the windows was…read morecompletely shut but the cold and outside noises were coming through no problem, but we made it work. The heater in the bathroom also turned off after a while, so if you were in the shower too long (5 min +) you didn't get that nice heat when you stepped out. Also it was hard to get to the opposite side of the Queen bed, since the end of it was almost right up against the wall, we just ended up hopping over each other. I loved that upon walking into the main office, I was greeted by two beautiful dogs, and a wide selection of VHS tapes to play in our room! I also loved the DirectTV, the fireplace complete with firewood and fire starters, and the full kitchen packed with cookware and appliances! This place exceeded my expectations through and through. The heater did a great job heating the place up when there wasn't a fire, and I also loved that there was even a heater in the bathroom so that we wouldn't freeze upon climbing out of the shower! Plus the temp and water pressure was amazing. Also this place is dog friendly, what more could you ask! I would definitely stay here again

Needs work! Don't leave your dogs kibble or water out. The ants come in. There were some bugs in…read morethe bathroom. The Ceiling fan was good to have. The bed is ok. The room could definitely use an upgrade. (The Carpet flooring sucks, a bigger tv would be nice) guess I have to pay more for a more comfortable nights sleep. They do have direct tv. The lady up front was nice and helpful.

I stayed in Cabin 8 Good: let us check in early @ 1:20 pm…read moreinstead of 3:00pm They had a coffee machine and coffee pods Clean bathroom Very close the main food and shopping area Cost for one night 310.00 Bad: couch appeared dirty Dusty fireplace mantel Squeaky poor quality mattress Broken Venetian blinds Low hanging chandelier in living room that was also broken Raggedy rug in the living room Have to provide your own wood and flame starter for the fireplace I was expecting it to be cleaner and good quality furnishing. The bed squeaked every time we moved in it. I didn't feel confident in the cleanliness of the cabin.

My friends and I stayed here for a reunion trip, and it was amazing! Very quaint and cozy, the…read moreheater was nice and warm, the shower pressure and heat was good (the hot water turned on almost immediately!) and there was working wifi! Our cabin (11) was able to fit 5 of us, and we were able to play games, cook hot pot and curry, and use the tv perfectly. They had pretty good kitchen amenities, and the location was only a 10 minute drive from the snow tubing and grocery store. I've been here multiple times, and will continue to come again!

Such a beautiful drive! We spent most of our time freezing our noses outside in the snow but once…read morewe walked into a pre-warmed cabin, the fun began with the opening of wine along with a diy charcuterie for our girly getaway. I highly recommend booking here. It won't disappoint.

Loved our two night stay in their Wild Rose Cabin with the dog. In fact, my boyfriend and I wished…read morewe could have stayed longer. I loved that these cabins are much more isolated than most cabins in Big Bear(Technically these are outside Big Bear as well) These cabins are beautiful and the location was beautiful with an amazing hike on site. In terms of the current situation with the pandemic, there was a contactless check in. We just drove up right up to the cabin and the door was open with keys inside. When we needed trash thrown out and more supplies, the owners dropped it off for us in the front porch without any contact. I have stayed in multiple cabins before but none felt like a true "cabin in woods" experience such as this one. 5/5 stars!

5 Kern's Cabin (Kabin on confirmation): The showers did not work correctly, the fixtures are…read morebroken and the water was scolding hot or freezing cold, not to mention plumbed the wrong way so hot is really cold and cold is really hot. This is super dangerous and luckily my youngest daughter did not get burned. There is no reason to allow your water heater to pump out scolding hot water, that is a simple adjustment. Fan in the bathroom is broken upstairs so to get air flow from a shower, you need to open the window which is in direct view of the neighbors living space. How the cleaning service does not notice this is confusing. The towels in the bathrooms are literally rags, all mixed matched, some with holes and super thin. Just a bit odd when you need 4 towels to dry off. The kitchen did not have a decent quality or array of items needed. The dishwasher had a rubber band holding the utensil tray on. The fireplace/living room was why we choose this location so that was as expected. The lingering Christmas decorations were a bit odd but with the overall quality of the property, it makes me think the property is just not either rented often or maintained. And last but not least, while we stayed for 2 nights, keep in mind we were out and about all day, a critter chewed all the wiring in our engine. It definitely was at this cabin since our engine light went on when we were departing on our last day. We assumed it was a faulty sensor since my car is new but as it turns out, $1,067 later, something ate through our engine while it was parked at the unit. And, that $1,067 may not fix it. If it doesn't work, the dealership told me they would need to replace this entire section. I did not bother to ask how much that was going to be. There are signs all over reminding you to not feed critters and you can not use their city issued trash receptacles. They want you to take the trash with you to this local dump which for this cabin, was in a convenient location. Not a big deal they want you to take the trash, but I am assuming the critter issue is a much bigger problem. We also opted to have the trip insurance just in case of weather. Although they cover a wide array of random things, the one thing they have listed as being not covered is.......VERMIN. I notified the management and they responded with a we will look into it. Does anyone else notice there are only 5 star reviews on their Big Bear Cabin website? Good thing we have other options on google & yelp to make a review!

I would never stay with this company again. I rented through Air Bnb. First off, the only reason i…read moreleave this review is to warn fellow renters. Take pictures of the cabin when you arrive and when you leave. The condition of the cabin was OK and i had no major issues during my stay. My problems started two days after i got home. I received a request from the booking agent for $500! The message read: 'Thank you for taking care of the deck repair. Michelle' I responded immediately asking what had happened and that i was unaware of any issues while renting. I feel like this type of communication was rude and absolutely presumptuous that i caused the damage. You see, i went to Big Bear when everything was covered in snow. It had been covered for the last weeks from a previous snowfall, and the snow had not melted yet. When i arrived at my cabin, it was completely covered - including the deck. We were not able to use the deck for this reason. Obviously the rental company did not shovel the snow in between renters. There was no further response from her and she escalated the issue to the AirBnb team. There was no dialogue or attempt to speak with me regarding this, which I believe would have deescalated the situation because i attached a picture clearly showing that the deck was covered in snow/ice. It did not snow while we were there - this was obviously from previous snowfall. The damage pictures she sent looked like a burn marks on the deck. Those burn mark pictures were soaked in snow melt and ice. Obviously this could not have been done by me i my picture shows the deck covered in snow. Till today, after escalating the issue the rental company has not followed up with myself or AirBnb. It is unprofessional and unnecessary to work with your customers this way. This company turned my great vacation into anxiety when i came home. I would never rent with them again. Be professional, do you diligence and don't accuse your renters of damage because you don't adequately check your properties in between rentals. -Renee

Honestly some rooms are worse than other rooms. I had unit 25. The lock to the door didn't work,…read morebut we sorted it. Pretty clean inside and nothing really gross. Had wifi and good tv channels. Rooms were clean and bathroom was basic and alright. Good comfy place though.

Came here on total accident after my air bnb was a total disappointment, and for the money it was…read morekiller can't complain one bit and staff was extremely nice. From now on this will be my go to

I don't typically post negative reviews and genuinely hate to leave "bad" comments but this needs…read moreto be said. Our group of 17, including five kids ( 5 years and under), was looking forward to a relaxing weekend getaway in a cabin with beautiful views. What we got instead was a nightmare that started in the early morning hours of January 25, 2025. We checked in around 4:15 PM on January 24, full of excitement. But by 3:30 AM (Jan 25), we lost power. It was pitch dark, and we were left scrambling to find anything we could to make it through the night. With five young children, we decided to wait until morning to figure things out. The power briefly came back on, giving us a glimmer of hope, only to go out again by 8:30 AM. The hosts assured us the power would be back on soon, mentioning that "their church still had power." As if that somehow made it better. We decided to go into town, spending a few hundred dollars on food that was as mediocre as it was overpriced while dragging five tired, cranky kids along for the ride. Fast forward to us talking to the locals and the electric company, only to discover that this was a planned outage, which we were never told about. Had we known, we would have rescheduled our trip for another weekend. But no, we were told the power would be back by 3 PM. Spoiler: it wasn't. We returned to the cabin, still holding out hope, but by 5 PM, it was clear we were getting nowhere. Our texts to the hosts provided no help other than suggesting going back into town to go have dinner and saying "well our other guests are making the most of it." By 6:30 PM, we were freezing in a house with no heat, no light, and only one lonely candle the hosts kindly provided. We were sitting in our snow gear and still could not warm up! We realized we had to cut our trip short. All of our food was spoiled--hundreds of dollars down the drain. We had no choice but to pack up and leave, braving the mountain roads in fog so thick we could not see more than 75 ft ahead of us while also dealing with snow fall and some hail. The hosts tried to claim the storm didn't start until Sunday night in a response to another review, but we have dashcam footage and photos showing substantial snow on the ground Sunday morning. I have attached a video of the END of our hour and a half Drive down the mountain. This is when conditions became clearer. The first hour and 20 minutes of the drive down were 20x worse than the video. While we don't expect the hosts to control the power outage ( obviously) , the complete lack of communication, preparation, and empathy was downright appalling. No flashlights, no candles, and certainly no offer to make things right. We had to fight tooth and nail just to get $2,000 back from a $4,000 trip. So, we essentially paid $2,000 to have a cabin with power for less than 12 hours, watch most of our food go bad, and then make a dangerous drive down the mountain with crying kids in tow. What a vacation. Hosts/owners of the company respond with snide comments and are rude to anyone who gives them ANY criticism. You can see for yourself HERE and on the AirBnB reviews. Shows you more about their character than anything I can say. If you're looking for kind, responsible, considerate hosts and a place where you might actually get what you paid for, do yourself a favor and book elsewhere. This place? Not it. You've been warned.

Great property managers and highly efficient. Kenny and Suzanne are knowledgable and are there to…read morehelp. RSVacations manage a handful of properties, as opposed to their competitors which manage high volume. RS Vacations makes sure all rentals are well kept and guests have a great time during their stay. As a property owner, www.RSVacations.net has one of the best websites, has a wonderful blog, is user friendly and is constantly updated. I contacted the larger property managers in Big Bear prior to signing on with RSVacations. Kenny was the only one to return my phone call and actually met me at my property to go over things with me to assure the property meets the city of Big Bear rental guidelines and made me feel at ease with my property management selection. Keep up the good work!!!!

I had an amazing experience with savvy bears! Took my son…read moreto big bear for our first father son trip. The whole process was easy. They were super responsive and very friendly. All instructions were very clear for the cabin we stayed at and we had no issues. The cabin we stayed at was very clean. We are most likely coming back this summer and definitely using one of their properties again. Highly recommend this company!

"Terrible customer service and severe lack of communication. It is nearly impossible to reach…read moreanyone by phone or email, and they do not return messages without constant follow-ups. I would strongly advise against using this company or trusting them to manage a rental property."

We recently stayed at the 7 bedroom home for a family reunion and my in laws 80th birthdays. The…read morehouse was so roomy. The kids and adults had a ball in the game room. We made big family dinners every night. Two full size fridges for all the food we brought. We played pickle ball outside on property. Very close to town. We rented a boat and took the family out. Took the kids to the zoo. Also I left my travel jewelry box there after we left. I called Melissa and one of the cleaning crew turned it in. Melissa mailed it to me and I just received it with all the jewelry in tact. I'm forever grateful and would highly recommend their prompt customer service. Our family had a great time and left with amazing memories. Thank you Melissa and team!

If I could give 0 stars I would: Our experience with this…read moreAirbnb rental over New Year's was beyond terrible. Despite paying more than $XX,XXX, the home was extremely outdated, and the bathrooms were non-functional after they had mentioned everything has been recently updated. Out of five families, each with multiple children, we were forced to share one single working restroom--a completely unacceptable situation for the price we paid. We contacted the management multiple times, yet nothing was done to properly address the situation. The worst part? They promised a refund but are now refusing to return our money, holding it hostage instead. Do yourself a favor and stay somewhere else. There are properties that are not only a million times better but also don't gouge you with ridiculous prices or scam you by withholding refunds. Avoid this place at all costs.