Exceptional Service Recognition - Jonathan Delgado & GEN Cerritos Team I am writing to formally recognize the truly exceptional service my family and I received during my daughter Dacia's 10th birthday dinner at GEN Korean BBQ in Cerritos. To be fully transparent, I arrived at the restaurant extremely concerned. I had been experiencing difficulty securing a reservation and was worried I would not be able to accommodate my large party of approximately 20 guests. Given the last-minute nature of my visit, I fully expected to be turned away. Instead, what I experienced was nothing short of extraordinary. From the moment I walked in, the staff demonstrated professionalism, empathy, and a genuine willingness to help. They immediately recognized that I was doing everything possible to make my daughter's birthday special and went above and beyond to ensure our family was taken care of. Manager Jonathan Delgado elevated the experience to an entirely different level. As a 17-year combat veteran, I am very mindful of environments that can sometimes feel overwhelming due to my PTSD. Without hesitation -- and with remarkable awareness and respect -- Jonathan made sure I was seated in an area where I felt comfortable and at ease. He approached the situation with professionalism, discretion, and genuine care that meant more to me and my family than I can fully express. Jonathan did not simply accommodate us -- he led with empathy, situational awareness, and true customer-first leadership. Throughout the evening, he remained engaged, attentive, and proactive. He made my entire family feel welcomed, valued, and genuinely cared for. His interaction with my children -- especially on my daughter's birthday -- showed a level of heart and authenticity that is rare in today's customer service environment. I have been dining at GEN for over 13 years across multiple locations, and I can say without hesitation that I have NEVER experienced the level of attention, care, professionalism, and genuine hospitality that Jonathan and his team delivered that evening. His team clearly reflects his leadership. The staff worked seamlessly, maintained outstanding energy, and ensured our large party was supported every step of the way. The experience was smooth, warm, and memorable from start to finish. Jonathan Delgado is a top-tier manager who represents the GEN brand at the highest possible standard. Employees like him do not just manage restaurants -- they build loyalty, trust, and lifelong customers. Because of this experience, my confidence in the GEN brand -- particularly the Cerritos location -- has been fully reinforced. My daughter had an unforgettable 10th birthday, and that is directly because of Jonathan and his incredible team. Please ensure Jonathan Delgado and the Cerritos staff receive the recognition they have absolutely earned. With sincere appreciation, Henry Alvarado17-Year Combat VeteranCEO & Founder, At Ease HQ read more

The quality has dropped throughout the years. Who ever cuts their meat shaves the meat where it's so shredded. All the meats are sweet. Asked more banchan and the kimchee was icy. Didn't even have time to thaw it? Asked 3xs for salad and saamjang. What's the point for putting it in your iPad? Really it's great for big parties because it's AYCE but service is bare minimum and the quality is horrible. There is better kbbq really. AVOID!! read more

I hadn't been to Gen in years, but I remembered it being good quality with solid service. I was deciding between Gen, Ziggle, and Mr. Lee's, and figured I'd pay a little more for better food and service. Plot twist: I chose wrong. We came on a Monday around 5 PM with a party of 8, and the place was already packed. After about a 30-minute wait, the hostess walked us toward our table, then suddenly turned around and walked back to the cashier without saying anything. Naturally, we thought the table next to us was ours and started sitting down. She came back and said, "Hey, that's not your table," then walked us to a booth that was technically for 8 people... if everyone skipped breathing. One grill for 8 people also felt like a team-building exercise. Our server zipped back and forth for about 10 minutes avoiding eye contact. Then he finally came over and said, "What do you guys want to order?" No intro, no menu explanation, no "Have you been here before?" Just straight into business like we eat there every Monday. For 8 people, we got four tiny sides of kimchi and had to ask for more. I tried to give them the benefit of the doubt because maybe they were short-staffed, but even the basics felt missing. Then a busboy dropped off 8 bowls of white rice we didn't order and disappeared like he was in a rice delivery speedrun. The meat came out fast, but quality was disappointing. The brisket was thick and chewy, the short ribs were paper-thin and mostly fat, and the purple steak was about 50% fat. At that point, I was just grilling regret. I do give them credit for bringing out the meats quickly. Overall, Gen feels like it has gone downhill in both food quality and service. It seems like they're still busy enough that they don't really have to care. I left wishing we had gone to Ziggle or Mr. Lee's instead. read more

​We decided to dine here on a whim on a Friday evening. While surrounding restaurants had absurd wait times of 2-3 hours, we were seated here within 20 minutes. We originally expected to be in the main building, but we were directed to the smaller adjacent space instead. This turned out to be a win; the main building has extremely loud music and a "club" atmosphere, whereas the smaller space has a much more relaxed, family-friendly feel. ​The Highlights: ​Efficiency: The wait time was surprisingly low for a Friday. ​Service: The staff was helpful and managed to expedite a large amount of food in a very short window. ​Extras: The selection of Asian snacks and drinks at the front is a very nice touch. ​Things to Know Before You Go: This is an All-You-Can-Eat (AYCE) spot with a strict two-hour time limit. In my opinion, the best value is the $29.99 lunch special. We opted for the weekend "Premium" menu for a special occasion--which adds a $20 surcharge--but the basic menu actually seems like the better deal. ​This isn't your traditional, high-end Korean BBQ destination; it's more of an "entry-level" spot for anyone who wants quality grilled meats without any judgment. While the experience was solid, the food itself is average at best for this area. ​The Verdict: I wouldn't say you should avoid it, especially if you're trying to escape a two-hour wait elsewhere, but there are definitely higher-quality options nearby. I'd comfortably land this at a 3.5 out of 5. read more

YOOOOOOOOOOO! Pulled up because this spot had the best deal in my area -- $21 lunch AYCE KBBQ? Say less. At that price I'm basically legally obligated to show up hungry. Honestly, I'm a simple man. Just bring me beef belly, pork jowl, tofu soup, and I'm living my best life -- and yeah, they got all that for $21, so I was feeling like I beat the system. BUT THEN... plot twist. We ordered jalapeños... and they came with a complimentary baby black beetle . Not on the menu, not listed as extra protein, just vibes. Imagine if I had actually eaten that... I would've unlocked a new fear and probably a superpower I didn't ask for. At that point we're like, "Alright, they're gonna take care of us, right?" Maybe comp one lunch, maybe apologize with some dignity... nah. They said, "Best we can do is one melon alcoholic drink ." So basically... cheers to trauma. They still charged us for both meals like everything was normal. Like sir... I didn't come here for Fear Factor: KBBQ Edition. Service though? Not gonna lie, they were nice. No attitude, just... casually serving insect surprise like it's part of the experience. Overall vibe: standard AYCE KBBQ spot, nothing crazy... except, you know, the uninvited guest at the table. Would I come back? i dunno... but I'm inspecting my vegetables like a detective every-time ‍ read more

Gen Korean BBQ House - Baby beetle - Korean Near Me - Cerritos, California

Haven't been to Gen Korean BBQ in years. It's a solid AYCE spot for the price. Came here with coworkers and overall it was decent, but a few things stood out. Ventilation wasn't great, so expect to smell like BBQ after. The floor in our area felt slippery like it wasn't cleaned properly, and the tongs/plates we were given didn't look fully clean, we had to ask for replacements. Food was decent, nothing amazing, but fair for what you pay. Overall, it's an okay spot if you just want AYCE, but the cleanliness and ventilation issues bring it down a bit. I might come back occasionally, but not out of my way. read more

Gen Korean BBQ House - Korean Near Me - Cerritos, California

Ummm, did I walk into a grocery store or a restaurant? This place is nothing like it used to be. During our meal, staff came to our table and tried to sell us meat to take home, which felt more like a retail sales pitch than a dining experience. I can only assume they're trying to create additional revenue streams, but it was distracting and unwelcoming. We've been here countless times over the years, but this experience was disappointing. I told my daughters that we'll probably start going to Koreatown instead, where we can enjoy better food without having to worry about being solicited while we're eating. read more

Overall for bang for your buck value kbbq. It's hard to beat Gen. For lunch pricing at $21.99. It is a bargain relative to the price. My favorite meats my family and I enjoy are beef belly, sirloin, and beef brisket. The Kim Chi fried rice is ok, and side dishes are also fine as well. This place gets packed during lunch hours with each waiter covering multiple tables, I want to say upwards of 10+ For a value oriented kbbq place, that is to be expected. Despite this, our waiter Ethan had great attentive service considering how busy he was. Overall I give this location a 4.2, highlights include the price to value ratio. Low points would be the crowd, and some of the hot dishes are a miss, for us that would be the bulgogi fries. Despite this, using Costco gift cards for even more a discount. This place is a must for the value oriented. We will be back for sure. read more

Gen Korean BBQ House - Side dishes, forgot to take pictures of the meat. Was too hungry - Korean Near Me - Cerritos, California

Worst service I have ever experienced. From the moment we placed our order, the waiter was extremely rude and would repeatedly walk away while we were trying to speak to him. It felt like he was much more interested in the table next to us than in providing basic customer service.To make matters worse, my debit card was charged twice without my authorization, including an additional unexplained charge of $30. This is completely unacceptable and very concerning.On top of that, while removing the grill from our table, the waiter was so careless that hot grease nearly burned my leg. The entire experience was unprofessional, unsafe, and disappointing. I would not recommend this place based on the poor service and lack of attention to customer safety. read more

Gen Korean BBQ House - Korean Near Me - Cerritos, California

Came in on 1/18 around 7:30 PM and the waitlist moved pretty fast about 20 minutes for a party of 5, which was a pleasant surprise during peak time. Food overall was solid. The cheese tonkotsu was definitely a standout and one of my favorite items. Everything else was good, nothing bad, just consistent and satisfying. Ambiance is energetic and fun, but it can get pretty loud with the background music and crowd, so keep that in mind if you're looking for a quieter dinner. Overall, a great spot for groups and a lively night out. read more

Gen Korean BBQ House - Gen - Korean Near Me - Cerritos, California

Came on a date with my husband on a Friday night. It was right before it got full so we were able to get seated quickly. The menu was easy to go through and the service was great. As far as food, there were limited side options compared to other kBBQ locations we have been to. We enjoyed the friendly atmosphere and the helpful staff. But unfortunately we were not impressed by the food. read more

Gen Korean BBQ House - Korean Near Me - Cerritos, California

Super bad service, waitress take forever to help us out and the iPad service sucks! It doesn't work and you get the premium package for $51.89 but it takes forever! Never coming here again! Their menu it's limited and the portion of side dishes are miserable! read more

Gen Korean BBQ House - Korean Near Me - Cerritos, California

This was my first time being seated in what seems like a separate building from the main GEN location, which honestly confused me at first. Once we got there, I also had zero phone service, so I couldn't really look at the menu online -- not ideal. That said, our server John completely saved the experience. I believe he's a manager, and he was covering three sections at once. You could tell he was stressed and under a lot of pressure, but he was still doing an amazing job. He was running around nonstop like a chicken without a head -- I genuinely wanted to tell him it was okay to breathe Huge respect to him. Where we were seated, the door opening constantly let in cold air. My boyfriend liked the breeze, but I absolutely did not. If you tend to run hot, though, that seat would be perfect. One thing I did appreciate was the block of onion they give you to clean the grill between meats -- super convenient. I wasn't a fan of their hot sauce, though; it tasted like spicy ketchup to me. Now the food -- all of it was great. Meats we ordered: * Brisket * Beef belly * Hawaiian steak * Spicy pork bulgogi Everything was flavorful and cooked well. For appetizers, we got the cheese corn and bulgogi fries, and both were fire. The dinner menu has a lot of appetizer options to choose from, which was a nice bonus. Overall, great food and an outstanding server. The layout and seating situation weren't ideal, but I'd still come back -- especially knowing how solid the food is and how hard the staff works. (Would have been 4 stars if it wasn't for John) read more

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I visited today at 11:00 AM (shortly after opening) and while I recognize it is Mother's Day and staffing can be a challenge, the issues went beyond just being busy. There was no wait and plenty of open tables, yet service was incredibly slow--even for water. The most concerning part was the hygiene. Sitting by the bar, we witnessed a staff member drop cups on the floor and immediately restock them onto the "clean" rack for use. The worker knew we saw it, yet nothing was corrected. Furthermore, management (two men in slacks/button-downs) appeared disorganized, which seemed to trickle down to the rest of the team. As for the food, the brisket was extremely underwhelming and the beef belly lacked any sear or char despite leaving it on our grill longer than usual. Between the cleanliness protocols and the food quality, management really needs to step in and retrain this team. read more

This place is eh. Service is slow. The meats are similar to other places but things don't come out fast enough. Their banchan is scarce and everything else is just ok for the $30 lunch option. I don't know if I will come back, but it's worth trying. read more

Gen Korean BBQ House - Korean Near Me - Cerritos, California

We have tried various all you can eat Korean restaurants and it's always a hit and miss with quality of the meats or the sides they offer for the price and obviously service. So we stick to GEN usually because there meats are good and good variety, there sides options are great and they offer many. The price is fair for all that they offer this specific location has good service but at there main location which is next to 85 degrees, if they send you to there other location just down the parking lot beware. The quality of meats and sides are the same not complaint there but there service is horrible I feel they have all there beginner servers start of here to learn. This side is poorly managed sadly but despite that food is great and pricing is reasonable . Still recommend just a little warning about the other side. read more

What an incredibly underwhelming experience. I know a few people that love this place and I had not been here before. The family and I went a few days ago for dinner. The restaurant looks very trendy and club-like from the outside. The service was not great, just right off the bat. The hostess who sat us didn't wait for us to walk us to our table (a group of people walking in to the restaurant cut us off) and when we found her and sat down, literally 30 seconds pass before she tells us we have to move because she sat us at the wrong table - on the opposite side of the restaurant. Her general demeanor was not friendly. This was our first time here, and we let our server know that, he gave us a quick run-down of how the experience was meant to go, which was a bit disappointing in terms of limitations of ordering (e.g., no doubling up on sides). Someone came and literally dropped the metallic workings for the burner into the table and rushed away. Our meat came (very small portions) and we began cooking. Then a woman walked passed and turned our fire down without saying anything and walked away. The meat stopped cooking. The meat was taking so long to cook and all of the staff were running around (literally someone ran past us) so my husband was trying to figure out how to turn the fire back up. We finished the small portion of meat, but had to wait maybe 15 minutes before our server came by again so we could order more. We sat waiting for food longer than actually eating, not to mention the staff continually turning our burner down (no wonder the limit is 2 HOURS - takes this long just to cook your meat). I also had to stop someone to ask them to switch out the burner after cooking for a long period of time. The quality of meat was fine, the options for dipping sauces was lacking, the white rice was cold. After we finished eating, we had to wait maybe another 20 minutes before I finally decided to flag someone down just so we could pay and leave. It wasn't until this moment - when I had to stop someone for help - that our server came over and apologized for the wait. Suffice to say, this was a disappointing first-time experience. Overpriced, sub-par service, basic food. read more

Gen Korean BBQ House - Beef Bulgogi Fries with "melted" cheese. - Korean Near Me - Cerritos, California

My absolute go-to kbbq restaurant when I don't feel like spending $50+ at other kbbq restaurants. I usually come here at least once a month with my family read more

I recently came here to make my stomach bigger than my eyes and accomplished just that they have two locations in the same parking lot all the staff were very attentive and welcoming my waiter was T-Roy shout out to him as we were not his only table but he still made sure we received everything we asked for in a timely manner the lights are dim so it's not overly bright and there's music being played with a variety of genres giving it a soft relaxing vibe even though it was very busy tables were like revolving doors everyone was happy cooking and enjoying family time or intimate time I had 2 premium which is all the good meat included the food was amazing which I would find hard not to be considering it's cooked by us I love it the only thing I didn't like was we were seated at the table right in front of the door and guest kept holding it open and standing there, read more

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Our server Gabe was attentive, gave great recommendations on the menu, and most of all, was welcoming from the front door to finish. Everyone was very kind and professional on such a busy day. Thanks so much! read more

Gen Korean BBQ House - Brisket on left. Beef Belly on right. (Get the beef belly) - Korean Near Me - Cerritos, California

The service was amazing, the brisket is my favorite part and I love all the sides. 10 out of 10. read more

Gen Korean BBQ House - brisket, steak, Beef Bulgogi - Korean Near Me - Cerritos, California

Here for dinner and upon sitting down, utensils such as tongs and scissors were not throughly cleaned. There were still left over burnt meat marks on both tongs and scissors. We ordered out 2nd round of meat within 20 minutes and waited for roughly an hour for our second round of meat to be skipped. We had also ordered soup.. the soup was ordered when we sat down. We were told that soup was being made after checking in on the soup after 20 minutes and after an hour of waiting.. (mind you patiently waiting).. they had ran out of the soup. We understand they were busy however tonights service was not the greatest. read more

Gen Korean BBQ House - Korean Near Me - Cerritos, California

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I am writing to express my disappointment with the service my party received today. We arrived at 9:30 PM and were informed by the host that the wait time would be approximately 10-15 minutes. After waiting outside for nearly 40 minutes, I went back inside to check on our status. A different staff member informed me that our name had already been called and that we had failed to respond. However, we were waiting directly next to the entrance the entire time and never heard anyone call us. Furthermore, while I received the initial confirmation text that we were on the waitlist, I never received the second notification stating our table was ready. By the time this was addressed, the restaurant was nearing closing time. We were told that service would be rushed/limited as a result, so we ultimately chose to leave. This was a very frustrating experience, and I hope this feedback helps improve your seating and notification process. read more

Gen Korean BBQ House - First text, nothing else!!!! - Korean Near Me - Cerritos, California

I used to love going to Gen years ago. But it's been a while since I have been so I decided to give it a try. I actually was here for sushi in the same plaza, but the smell was so good, I wandered into Gen instead. I came early on Sunday so it was not as packed, but I can see it definitely getting crowded as I was leaving. Their banchan definitely has become sparse since I used to go, with only a few basics. But, I am not a huge banchan person when eating meat, so I was ok with it. I started off with brisket and beef belly. Both were just OK. I looked through the rest of the all you can eat menu and nothing else caught my fancy (especially because I knew that the thicker cuts would not be tender). So, I filled up both meats and the had a pork belly at the end. I would say that the meat was just average. The only other thing I do want to mention is that the service is very spotty here. It's so busy, it's hard to get consistent service. Also, things would get forgotten (I had to ask for garlic several times). The bussers filled in and shout out to the busser that helped us, he got all the things that were missing. Overall, I had an OK experience with average food at Gen. Not sure if I would come back here anytime soon, but if the craving hits when I'm in the area. I would definitely consider it. read more

Gen Korean BBQ House - Inside - Korean Near Me - Cerritos, California

This was one of the worst Korean BBQ experiences I have had, and unfortunately it confirms how much Gen has gone downhill since expanding. We visited the Cerritos location on Sunday, 1/11/2026, during what should have been a normal dinner service. The restaurant was not packed or chaotic. From the start, service was extremely disorganized. Barely any side dishes came out for us. The only item we actually received was brisket, which arrived fairly early, but that was it. We ordered spicy squid and were told by three different servers that it would be coming out shortly. After waiting a long time and asking again, we were finally told the item not available. Okay. Fine. We will order something else. We then ordered a different squid dish. Same story all over again. More waiting, more vague responses. Eventually, a completely different server casually tells us, "Oh, did no one tell you we're out of that item too?" At that point, we had been sitting there for close to an hour. By the one hour mark, we were done and didn't care anymore. Just got the check paid, and left no tip since the service was terrible. On top of the service issues, the floor was greasy in multiple areas and noticeably slippery, which is both unpleasant and unsafe. It is unclear why the floor was like that, but it added to the overall negative experience because it showed nobody cared. I can understand mistakes if a place is slammed, but that was not the case here. This was a normal dinner service, and the issues came down to poor communication, lack of organization, and inattentive service. read more

Once you walk into the restaurant, the smell of Korean barbecue fills your face with smoke which some people like and some people don't. I know that some people don't want to leave the Korean barbecue place smelling like Korean barbecue if that is you this place is not for you. There is no direct ventilation over the grill which makes for the strong smell getting on your clothes. I personally do not mind. When we first came into the restaurant we were greeted and it was a short wait. One thing that I was surprised with, that because it was Friday, even though we came for lunch, it was dinner prices I personally don't understand why this is the case, but it is what it is. It took a long time for someone to greet us and for us to get water. We had a long day traveling and we are kind of getting impatient. Our server was OK for the most part a little bit on the slower end and not as attentive as I would've hoped. I'm not sure if this is just Korean barbecue in this area but we had to cook and cut all of our food. There was no help, which wasn't a problem, but just a surprise. This is an all you can eat place with a lot of options and various food choices other than barbecue/meat. Most of the meat items that we had ordered was pretty good in terms of flavor and it was tender enough. Some of the meats were a little grizzly and chewy, particularly the kalbi, but the flavor made up for it. The kalbi 2.5/5 They had a lot of different side options like I had mentioned the ones that kind of stuck out to me were the kimchi fried rice to be lacking. My gripe with the kimchi fried rice was that it didn't really have that much kimchi a flavor was OK but they drizzled the gochujang on top and it was a little over the top. 2/5 I would say that the bulgogi had a good amount of flavor and was pretty tender. Would get it again. 3.5/5 The soondubu was pretty decent, I just wish I had an egg inside. 3.8/5 The Banchan was a little lacking, and the kimchi was just OK, slightly better than average but not by much 3/5. The sauces were, eh, not that great, but most meats had enough flavor that you didn't need it! Overall, I would say that for the price, the quality is pretty good for what you get a good compromise for a lower end price point but still tasty food, good for a budget kbbq! Overall, not bad! Service was a bit lacking but food was good for variety and quality wasn't too bad for how affordable it was. 3.5/5 read more

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Our office came here last December for our Christmas party. We went here once for a Christmas party a long time ago and last year was our second time. I was very surprised to see the place was super crowded with lots of other work Christmas parties also. We had two large long tables and 3 booths together. Our servers were awesome and all my review stars are really for them! Everyone one who worked there tried their best to help the customers out whenever they could! Even the managers or staff in regular clothes also helped out with table service. Gen is a chain and there is no need to elaborate more on their meat or seafood selections. They are the same everyone location and when it's peak time, it's really busy and it's hard to place orders. However I just want to highlight how awesome the staffing and serving team here at this location during such crazy hours. read more

Sometimes service is slow but the food is always great and the bussers always help and are super kind and attentive read more

Gen Korean BBQ House - Korean Near Me - Cerritos, California

Party of 2 adults and 2 toddlers. Was told it would be a 5 minute wait if we walk to their other location, assuming it would just be around the building. Nah, it was in the middle of the other parking lot. Got inside in the other location and was taken to a table that had used chopsticks laid out. Had to flag down a server and asked if they can clear the table and reset it. Turns out she was our server, never introduced herself so I can't even tell you her name, only cleared the plates and chopsticks-- left the eaten sides. When she came back, I asked if she can take them. When she grabbed them, the table was visibly dirty but she chose not acknowledge it. Had to flag down another person to assist. The quality of the meat was terrible. I spat out twice because it was too tough for me to chew. Years ago, this place was the spot. I don't know what happened. So disappointed and I don't think we'll be back again. Unless I'm hit with amnesia. read more

Great, fast service, delicious selection of meat & seafood, and fun atmosphere! We loved the brisket, Hawaiian beef, spicy pork bulgogi, spicy calamari, and galbi! Their spicy soondubu was yummy on the side, and unlimited rice paper and veggies are key! read more

My family and I frequent the Alhambra location of Gen and are big fans, so I was excited to try this Cerritos location because it's closer to home. My expectations coming in were pretty high. Although I enjoyed my experience, it did not meet those expectations and I honestly prefer the Alhambra location. I think my favorite thing about this location was the lack of wait. The employees did their best to accommodate our party size of 8 and get us seated immediately after our entire party arrived. Service was great with this aspect, however, it was lacking for the rest of our experience. Service here was extremely slow, we were getting meats before we even got water, we felt like we had to flag our waiter down numerous times and ask for things multiple times after not receiving them, and they limit orders to 4 meats per order I believe? (Alhambra did not have a limit). Our waiter seemed busy and apologetic so it's not all on him, however, I feel like this should've been managed better. In terms of food, I'd say the food itself was good, but the theme here is that it just wasn't as good as the Alhambra location. I can't put my finger on why...it may have been meat quality or the flavor but either way, it wasn't the same. They turned our grills on really high here so our grill was also burning really quickly. Overall, for $30/pp for ayce, this is still a pretty good deal. I'm not sure if I'd return, but I also wouldn't be opposed to it. read more

My favorite KBBQ place! The wait time can get very insane but, if you get there by opening time or before 5 it is actually really nice time! Service can vary in the time you go! It's always very busy but love the ambience. The food never fails! I always leave super full! read more

Gen Korean BBQ House - Korean Near Me - Cerritos, California

I'm a big fan of Gen Korean BBQ House in Cerritos -- the staff is amazing and the food is genuinely great and the (estimated) $30 all-you-can-eat dine-in experience is hard to beat with all the sides, salad, rice wraps, and unlimited meat included. However, I recently tried ordering online for the first time (due to stomach surgery, all-you-can-eat isn't really an option for me anymore), and I was disappointed. I ordered the four meats combo for $55, only to find that the rice wraps and salad -- which come free with dine-in -- cost extra online. For $55, I'd expect at least a small salad and the basic fixings included. The food itself is still delicious, but the online ordering experience doesn't reflect the same value as dining in, and it's honestly what's keeping me from coming back. I'd love to see the online menu revamped to include at least a small side salad with combo orders. Just a thought -- because right now, it's leaving a bad taste in my mouth (no pun intended). read more

Gen Korean BBQ House - Korean Near Me - Cerritos, California

1 Star Disappointing Experience We were really looking forward to dining at Gen Korean BBQ, but unfortunately the experience fell far short of expectations. Our server visited the table very infrequently, and despite placing multiple rounds of orders, at least six items never arrived. We followed up several times and were told on multiple occasions that the grill would be changed, but it never was (see photo). Cooking new meat on an unclean grill noticeably affected the quality of the food. The meat itself appeared frozen and not fresh, which was disappointing for an AYCE KBBQ restaurant. We were also served corn with cheese, but no utensils were ever provided, leaving us unsure how it was intended to be eaten. It may sound minor, but it added to the overall lack of attentiveness. The only positive part of the visit was the manager, Yemen(), who stepped in briefly and did his best to help when he noticed the issues. Unfortunately, by then the experience was already impacted. Regarding our server, Suki often walked past our table without checking in, even after making eye contact, which made it difficult to get assistance when needed. Overall, the combination of slow service, missing orders, and food quality issues made this a frustrating visit. There are better KBBQ options nearby Ziggle down the street has consistently provided a much better experience. read more

Gen Korean BBQ House - Korean Near Me - Cerritos, California

I had high hopes because this location is always so busy but unfortunately I will not be returning here for as long as I can help it. Hostess was extremely unprofessional. We were called to come in by our yelp app and the hostess asked if we'd like to go to the corner location just a small walk to the other side of the parking lot... based on that locations reviews we chose to wait for a table at this location instead. We get another text to come in for seating and were told to step to the side while the hosts deal with another party that also was having issues being seated. the hostess seemingly forgot about us then asked if we'd be willing to take the bar... again we said no we will wait for a table. we are told to continue standing to the side and we will get a table ASAP. Hostess removes us from the list while we're still waiting to be seated then start talking about how it's our fault we didn't say we wanted a table and that they now need to scramble to get us seated-- again very unprofessional to be speaking about a party standing right in front of you just wanting a seat without any type of hostility yet the hostess continues to give dirty looks as if we messed up their intake when again we never agreed to another location or a bar seat. I will never return to this location -- Sake 2 Me is much better and our Torrance Gen hospitality has gotten so much better over the years. Save yourself some time and get to the Torrance location or get some sushi instead! read more

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How horrible service. We were sitted and waiting 15 minutes for the waiter. Not once did he came to help us. We just walked out. We will never come back read more

I've come here a few times and have been served by Lexi and she is amazing. She is very sweet and attentive. Will definitely be coming back because of how great the hospitality was from the staff. read more

Solo un baño tienen y ni papel tenían para el baño y además muy sucio nunca vuelvo a venir a un lugar así como 100 personas y un solo baño

Their meat quality is not too good compared to other kbbqs ayce. Okay though for the price. Service is a little slow cuz they're always too crowded. read more

I came here and was told my wait was going to be 5 minutes. We ended up waiting 20 minutes. When I was sat down, it took them a long time to serve. They may have been short staffed as my server was also in charge of four other tables. Our table was also missing ban chan/side dishes. We had to inform the staff twice for them to eventually bring it out. The meat quality here was also subpar compared to other KBBQ places I have been to. For example, the beef brisket came out all shredded for the first round. By the time, they brought out the second round, we had already finished all the meat and the grill was burnt. They also frequently brought out the wrong meat cuts and stuff that we did not ordered. This was also an issue for the table next to us. As a result, I would hesitate coming here on the weekend as you are charged dinner price of $30.99 but the quality is lacking. read more