The food was Delicious! My mother and I selected the Chicago Classic. The service was Mediocre at best. We waited 20 minutes for a box and a check. The ambiance of the inside was very kid friendly. read more

Giordano's has great deep dish pizza. The wait time was very long when we visited but it's understandable considering the pizza size. We ordered the deep dish pepperoni & it was too much food for 3 of us, we had to take some home for dinner! Food: 4 stars Price: 3.5 stars Service: 3.5 stars Cleanliness: 4 stars Overall Experience: 4 stars read more

Giordano's - Deep dish Pepperoni pizza - Pizza Near Me - Gurnee, Illinois

I was a bit surprised that it takes 45 minutes cooking time for their pizza, so opted for the personal size pizza that was delivered pretty quickly. Service was pretty good. Cost for a glass of soda is higher than most at $3.50 What I really disliked was the dishonesty in pricing. This restaurant tacks on an additional 3% Surcharge on the total bill when you receive it. They should be upfront about this and just roll it into the menu prices instead of being sneaky about it. For this reason, we will not be returning. read more

Coming out of Des Moines, I asked the recommendation of a friend on the best pizza in Chicago. He recommended Giordiano's. In was in all caps. Never having a deep dish pizza before, I was nervous. I should have been scared. This pizza was HUGE, CHEESY, MEATY, and oh my GAWD awesome. When the server came and dished up the first piece, the cheese string was 4 feet long. The taste??? AMAZING!!! One down side.....They ran out of pizza dough right after we got there. We got our pizza, but some patrons didn't. and i didn't feel bad for them either. And not they are coming to West Des Moines. Hey honey!!! Going for Pizza....Again!!!! read more

Giordano's - Front entrance - Pizza Near Me - Gurnee, Illinois

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I ordered the meatball sandwhich and asked for Mozzarella and Provolone cheese (can there really be too much cheese on a pizza or sandwich?!?!? The sandwich was solid (not awesome but good). I would order it again. I am a little bit of a meatball sandwich snob so take my conservative rating with a grain of salt. You won't be disappointed with this sandwich. The sandwich was 3-3.5 stars. Why the 5 star rating you ask. The guy behind the counter (lunchtime on a Tuesday, I assume he was the manager) was great. He greeted me in a pleasant and professional manner and then told me it would be a couple more minutes until my order was ready (ordered on-line) and that if I'd like I could wait in my car and he would have it brought out. While it may not seem like a big deal, he could have not said anything and I would have waited inside and he would have saved a few steps. Instead I went to my car, did a little work on my phone (emails) and out came my food, carried by the same guy. Very cool! Solid food and great service! read more

Went to this place pizza was horrible the cheese was not great. The prices are expensive 40 for a dish pizza plus for it to not be good. The services was decent as well the place. The pizza is not worth the wait. 3 out of 10 will not be going again. For my first time being there it's a no for me. First and last time going. read more

1 star for food - the salad, not the pizza (Note: I did not order Deep Dish tonight) 1 star for service As I'm *WAY* up North of Chicago - it's almost impossible to even say "Northern Suburbs" (considering I went to school in Evanston) when I'm farther north than even Lake Forest or Lake Bluff - not to mention 20-30 minutes away, then west. Given this, I was stoked for the familiarity of Giordano's (even if I prefer Lou Malnati's [I didn't want to drive to Libertyville tonight]). Since I got off work a bit later and was dining alone (vs. with my colleagues), I was grateful to my server for informing me that Deep Dish takes 35 minutes to cook. So I opted to try a flat bread (I know, I know - totally unacceptable at a Chicago-style pizza joint - I'll agree with you), but why not? I ordered the spinach, artichoke, and feta flatbread. It was terrible. Greasy. Oily. Dripping. Did I mention it was smothered in mozarella (?). The vegetables were nearly worthless - hidden under heaps of cheese (another reason I ordered this instead of deep dish was in an effort to eat "healthier"). Even the feta was elusive! It was drenched. And the crust was *FAR* too crunchy - near impossible to bite and chew, or cut with a knife. Way too over-cooked - or re-heated? It was poorer quality than some of the Amy's microwave pizzas I buy at Whole Foods. Far inferior than Beau Jo's: http://www.yelp.com/biz/beau-jos-pizza-idaho-springs-2#hrid:xakgDmXwdFYy9p68mwggEA (Colorado-style pizza, awww yeah, home state!). And definitely not like the flat breads at Beretta in SF: http://www.yelp.com/biz/beretta-san-francisco What I did like - mostly - was the salad. (Protip: request the dressing on the side.) I ordered a starter size of Giordano's House Salad: spring lettuce mix, romaine lettuce, tomatoes, arugula, escarole, radicchio lettuces and fresh fennel tossed in a light lemon vinaigrette and topped with shaved parmesean cheese. DELICIOUS! But also: drenched. Having had the deep dish multiple times before, I'd change my rating to a 3 or 3.5 stars - perhaps - although, since I haven't been back to try it since 2008 or so, and I haven't ever eaten Chicago-style at this location, I'm staying strong with my 2 stars. What can I say? Since I travel so much around the country, I need to normalize my reviews. It's only fair - statistically. read more

Giordano's - Spinach, Artichoke & Feta Flatbread. - Pizza Near Me - Gurnee, Illinois

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I rarely complain about service issues but my last delivery experience really leaves me questioning if I would ever place another order from Giordanos. It may seem trivial to some, but as a 74 year old woman with mobility issues, it's not trivial at all. In the 12+ years I've lived at this location and ordered food for delivery, never has the delivery person expected me to go down to the entry door to get my food. Yes, I am on the 3rd floor, but it's a TOTAL of 24 stairs. When the driver called to advise she had arrived and I should go down to get my food I was really taken by surprise. Note, in the delivery notes I stated please ring bell #301 for access. when I did manage to get down the stairs, she was just standing there laughing and talking with someone on her cell. I should have said "NO" and told her to cancel the order. With local restaurants doing everything possible to recover from the pandemic I am stunned with this level of service. She was young, probably early 20's, certainly capable of climbing 24 easy stairs but just pathetically lazy. And for this I paid a $4 delivery charge, a 3% surcharge plus included a 15% tip when I ordered. LESSON LEARNED! She not only lost me as a Giordanos customer, but does a great disservice to other drivers who genuinely care about the customers. read more

Best deep dish pizza ever! Service and food is amazing. We had the deep dish all meat pizza. read more

Giordano's - Deep dish meat pizza. - Pizza Near Me - Gurnee, Illinois

Flying in from California, my hotel recommended Giordano's as the place to go get typical deep dish. Is it the best of the best? Probably not over a local mom n' pop shop who know the names of all their normals, but as an out of towner it was the pizza I probably needed as the bunny slopes to my deep dish journey. I ordered a custom pie with broccoli, ground beef, and garlic. The portions were generous of course, as I imagine it would be hard to skimp on such a concoction of dough and cheese. The staff here was great at accommodating my dietary restrictions and went above and beyond to make sure my pizza was tailored and customized perfectly. Speaking of service, it may have been a bit slow, but staff was friendly and attentive overall. Often times, I think diners attribute slow to lazy, but I think the speed had to do with the cooking times and number of staff on hand. If anything, I thought my servers were quick to follow up. This spot also benefits by being in a good shopping locale, so I was able to walk off a bit of the food afterwards. 4/5 for food and friendliness, with room for improvement in floor logistics. read more

Giordano's - Looked so good I almost forgot to take a pic and dug in right away! - Pizza Near Me - Gurnee, Illinois

I will like to thank chris who was the waiter at this location in gurnee ill he serve us well he had a good positive attitude from the start all the way to the finish line whoever reading this comment this goes out to Chris manager that chris did an outstanding job and took care of us we need positive role like chris in this world well done chris. We will definitely come back again GOD SPEED! read more

Excellent establishment and great pizza! Visited as a post-graduation celebration. Strongly recommend!

Stopped through town and picked up some pizza to go. We ordered the personal 6" size and some small size pizzas. The 6" is plenty because it is so thick. Tons of food. Those that ordered smalls had food for 2-3 meals. Quality ingredients, tasty crust, well balanced and executed. I would go back again. I created my own, pesto chicken, artichoke hearts, and spinach. It was very good. Check this place out. read more

Giordano's - Deep dish, small - Pizza Near Me - Gurnee, Illinois

So let me just say that I've never been to Chicago and my baby girl graduated Navy boot camp! So here we are taking our Sailor out on her first Liberty and she chooses pizza! This was close to our hotel on grand and I saw this place open near my home in Arizona, can't say I'll be rushing over there anytime soon! Here's why: Jamie was our server and we started with salad and the stack of plates she brought us one in the middle was a a very dirty plate not like it just didn't get cleaned properly more like it didn't get cleaned at all! I made her very aware she said she would let the manager know and he never once said a peep! Well I went up to pay and asked who the manager is and the guy who came forward wasn't all that nice and comped our salad which was like 7.50! In my honest opinion he should have taken care of our dinner! I doubt I will ever be back! read more

Giordano's - Pizza Near Me - Gurnee, Illinois

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First time trying it. Heard a lot of good things from the locals. Good classic deep dish and they had beer so cant go wrong there.

I love their deep dish pizza. It is always great and quality ingredients. Service is typically very good except for their Orland Park Location. read more

My family and I flew in from Hawaii to attend the navy graduation. Finding a spot (that didn't require us to head into the city) with delicious deep dish pizza was on our "to-do" list. After much research and getting a suggestion from a guy that worked at foot locker we ended up here. It was AMAZING! I looked at my husband and said "we need this kind of pizza back home" or if we do (and we are born & raised in Hawaii) someone needs to share the location back home lol We also ordered the cheese bread, Italian salad & the bruschetta bread. The waiter ended up forgetting about bruschetta order (which was totally fine, since we were getting stuffed before the main dish came out). Everything was amazing & we would definitely go back should we ever need to come back to Illinois. Five stars from these Hawaiian read more

Pizza Pizza This location is my go-to for deep dish in the IL burbs. It's easy to get to off the hwy and makes for a good stop when traveling downtown or to/fro the airport. I did have one snafu on a web order - I had placed it for pickup greater 60 min and my wife stopped to pickup while driving by. When she got there, they had no pizza and said the order had not been completed. I talked to the manager and told him I had an order confirmation but all he could do was ask us to wait 45 min+ to get the order in. Corporate did make good on their website snafu for us so the previous failed trip wasn't so bad in the end. read more

Don't know if the servers were having a bad day but the attitude omg was to the top. It felt like they're paying me to eat their pizza lol! I am a big time fan of Giordano's but this location gave me a negative vibes. I guess this particular location is a no go for a dine in. read more

Heard a lot of good things about Giordano's. My son and I came to Chicago for a cubs game, looking for some good food. Living in NY, I have tried a lot of pizza, yet i wanted the Chicago deep dish. Googled the closest restaurant near six flags, google directed us to this location When we walked in, we were greeted within a minute or so. The hostess brought us to our table. This is where i took 1 star away. It took approximately 7-8 minutes before someone came to our table. I believe her name was Sarah? Came over and greeted us. She was extremely pleasant, took our drink orders. She came back very quickly and proceeded to take our dinner order as well. On the menu it does say expect to wait about 40 minutes or so for a pizza. I ordered a personal pan pizza while my son ordered boneless wings. Our waitress brought us a small pitcher of soda while we were waiting. We definitely enjoyed the decor inside of this restaurant. I am a pizza junkie, loved the sign that said "thou shall eat pizza". Took a picture of this and sent it to family, friends back home, who got a kick out of it as well. Anywho, it was about 40 min later when our food came out. I was not disappointed. The pizza was fantastic. The crust, i have never had a crust like this. This was definitely different than the ny style of pizza that i am used to. My son enjoyed his wings as well. Overall, this was a great visit. I would definitely come back to giordanos again. My only suggestion.... have someone come to the table a bit quicker to take drink order read more

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Simply the best one of my favorite pizzas there all over Illinois I know there's one in Vegas there's one in Arizona so if you ever see one of these give them a try they will feed you pizza is amazing nice deep dish thick crust they also have thin And extra thin if you don't like thick crust they have a great spaghetti they have a great sampler comes with breadsticks chicken bites and mozzarella sticks with all the sauces chicken Alfredo is pretty good also read more

The pizza was good but the sauce is sweet and the pizza was wet. The dough was sturdy though to hold the pizza and you could pick it up by hand. However, the sauce is too sweet. read more

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First time trying the "famous" Chicago style deep dish pizza and it's overrated I was disappointed definitely was expecting more. Wait time at this location was an hour. But the service was good so that's why it's getting two stars. (Pizza sauce taste like great value pizza sauce from Walmart. ) :/ read more

We're in town visiting from Cincinnati and had heard such great things about Giordano's. We had dinner there tonight and really don't understand what the hype was about. The pizza tasted like skating rink pizza and was very dry. I asked the server for some ranch but she told me they were out. I then asked for pizza sauce and since they decided to close early she didn't really wanna get it. Overall not really thrilled with our experience. Maybe it was just this location but I doubt we'll be back. read more

So I only gives a 5 star or 1 star. Stopped in here for some deep dish pizza and beer. Great friendly staff, excellent tasting deepdish. I would easily recommend this place to anybody wanting some pizza, wings and beers. Come here if you are with friends and you are not in a hurry and just looking to kill time in a fun way. read more

Giordano's - A great pie! - Pizza Near Me - Gurnee, Illinois

Arrived around 7 p.m. on a Sunday evening, August 6, 2023. We needed seating for five older teenagers and a separate table for two adults. celebrating our daughters sweet 16 birthday and were traveling back to Wisconsin after spending the day at the Shedd Aquarium. We were greeted by a waitress who was less than welcoming. Explained the want for two tables, she told us we would have to wait. We were fine waiting. No problem. The dining area is very open. We noticed there were aprox. four large tables with seating for at least eight. The tables were pushed together to accommodate large groups so they could have easily been split apart. We waited a couple minutes and a man (manager? cook? addressed our group and told us if we didn't sit together, we won't get any food. He wasn't serving us. I asked if we had walked in separate would he make us sit together? He said doesn't matter, I know you are together. We've never been treated so rudely. It was unbelievable. Truly baffled at the lack of professionalism, blatant rudeness. Never experienced anything like it. We will never be back. read more

Came for lunch and had zero waiting. We were in town visiting. This was our first experience with Chicago deep dish pizza. It's not like regular thin crust pizza. You won't be eating half a pizza. The pizza was good. I wish I would have added more styles of meat. But I had to share with the wife. Service was excellent. I would recommend the place and will be back if I'm in a the area again. read more

Giordano's - Medium pepperoni deep dish - Pizza Near Me - Gurnee, Illinois

UNACCEPTABLE SERVICE, GURNEE GIORDANO'S. The franchise owner's have yet to reply to my email, which is commensurate with the service I received at their location. Dear Giordano's Gurnee Franchise Owner: I ordered $60 worth of pizza at your Gurnee location on Christmas Eve for my family. We were left without a meal and no place was open. The management at your restaurant is unprofessional, and extremely poor customer satisfaction. I am absolutely livid at the poor level or service and lack of ability to "make things right." My order was never received, despite receiving an email confirmation. The manager said this had also happened to one or two other orders that day. This is not the customer's problem. Nothing was offered to make the situation right, other than saying, "we can make your pizza now." I drove 20 minutes to pick the pizza up on Christmas Eve, after waiting 75 minutes for it to be cooked; only to show up at 7pm when your restaurant was closing and be told "we didn't receive oyur order." He didn't even apologize. I asked for a gift card for the inconvenience and he said, 'all i can give you is $25 dollars." I said, that was an insult and left. As a business owner myself, it astounds me at what little a manager is willing to do to right their wrong and keep a customer satisfied, especially in a day and age where social media, yelp, and twitter can make or break your business. Apparently, it's not worth an additional $25 to keep a customer's return business and prevent them from ripping the restaurant apart on yelp. Very poor management skills. In the end, your franchise will suffer because of the poor customer service skills of the management you hired. read more

Great food! Staff was in a hurry and didn't wanna keep coming to table to ask if we wanted anything else to drink. Don't go two hours before they close because the lady and the acting manager that worked there were rude! read more

Great pizza loved all the extra cheese in the pizza. The salad had a great flavor (lemon vinaigrette dressing). Loved the fact that they bibs for the new Sailors (long ones too). We were seated quickly however the service was extremely slow - we had to continuously ask for refills on drinks. Pizza & pasta took over an hour - it was a good thing we ordered appetizers to hold us over until main dish came. One large pizza, medium salad, cheese bread and wings fed our party of eight and we were full when we walked out!! The one star drop was only because of the service it had NOTHING to do with food. read more

Sent Ana an email on the 22nd. Still no response. I don't understand this. My family comes from Texas for this pizza and now we will be traveling somewhere else, I guess. read more

Haven't ordered from here in a while and probably will be the last The pizza was burned on the edges and the crust literally was falling apart due to being so over cooked. Called to complain and the manager required pictures for proof of what I called to complain about. If I took the time to call obviously I'm not lying however I sent him the pictures for his proof With so many choices for pizza in the area this Giordano location will not see my business again read more

Amazing food and atmosphere. I was with my family visiting for my sons basic training graduation and it brought backl memories from when I had my first taste 20 yeara ago when I graduated basic. Gald I could share a tradition and memory with my son read more

Giordano's - Pizza Near Me - Gurnee, Illinois

I am NOT one to write reviews but was so put off by the experience that I had to. My husband and I came for dinner. He waited at the door for 10 minutes to add our name to the wait list. Meanwhile I grabbed a few empty seats at the tiny bar. I ordered us a bottle of wine. The bartender/server looked at me and repeated "a bottle???". I replied yes a bottle of your 'Louis Martini Cabernet Sauvignon'. Seemed like a simple request in my mind. She then said "do you have an ID". I handed over my ID (37 years old and while I'd like to think I look 21 her asking wasn't because she couldn't figure out my age but asked with a very snarky tone). After looking at my ID she walked away and went into the back without saying a word to me. The manager came out and said she couldn't sell me a bottle of wine. I asked why SINCE IT'S ON THE MENU. He said she isn't allowed to sell one person a bottle of wine. Now first of all, in IL you can have a bottle corked and take it home. Maybe that was my intention so denying me was odd but NOPE- his reasoning was that because I was alone they wouldn't sell a bottle. She never took the time to ask if I was alone. Had my husband not been waiting to get out names on the wait list (because no one was coming over) I wouldn't have been alone BUT if I wanted to have a glass and take the rest home- it's my decision. I was appalled that the manager was denying my request for in him doing so was suggesting my plans were to sit solo to down a bottle. The food wasn't the greatest but wasn't horrible but it wouldn't get the nasty taste the staff left. read more

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We are from California and wanted to experience Chicago deep dish. This was excellent. Great ambience inside, And Carlos provided excellent service. read more

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After my son's Navy graduation, we all decided to stuff our faces here. After all, this is Chicago style deep-dish country right? When we arrived we were greeted and seated right away. The restaurant was fairly busy with locals and other sailor families who had the same idea. We got a couple pitchers of soda then we ordered their 14" Large Stuffed Pizza "Special" - Sausage, Mushrooms, Green peppers and Onions. Naturally, stuffed or deep dish pizzas take a bit longer to cook versus thin or pan crust style but it's definitely well worth the wait! When this thing hit the table, it was cooked perfectly and piping hot. The cheese looked like lava slowly oozing out of a volcano. All the ingredients worked well together as I savored every bite to the last. It was pretty dam tastylicious! Good and prompt service. We all left the place like the pizza - Stuffed! Giordano's Pizzeria you have a new fan... read more

Giordano's - My slice of "Special"... - Pizza Near Me - Gurnee, Illinois

What a disappointment on take-out order. I spent $55 for a chicken parmesan dinner, ($15.15) 9 chicken wings ($19.65) and an entree Caesar salad ($9.75). Added a 15% tip (6.68). I asked for a piece of French bread for my pasta dinner and was told upon pick up it would cost me $2.10 for a piece of bread. You've got to be kidding me. Since I paid online I didn't have my purse with me. What I should have said is take it out of the tip. So much for (lack of) customer service. How do you expect return patrons with the portions and prices the way they are. And... A piece of bread!!! In addition, the entree Caesar salad was so small in the smallest container for $10. I actually took a pic just in case you didn't believe that my salad filled 1/2 of the paper container. Two more things...the wings only 9 -- really for $19.65? I would not have ordered them if the online menu actually stated how many they were for $19. The chicken parm dinner had so little spaghetti and spaghetti sauce it was laughable. Took a pic of the container it came in. Just in case you didn't believe me. I understand that prices have gone up recently but portion sizes are important or at least the appearance of portion sizes should be fair to the customer. The food albeit limited was good. Just not worth the $55.00 I just spent. Sent message to Giordano's online but have not heard back from anyone. Still waiting. Yes my review rating is definitely could've been better. read more

DON'T PLACE AN ORDER FOR DELIVERY! Placed an online order at 5:30 and site said the order would be delivered between 6:38-6:48. Called at 7:15 and again at 7:30 and they said it'd be here any minute. Arrived at almost 8:15, the pizza was cold and hard, salad was hot, tiramisu was melted into a mess and my kids meal was cold and had fries instead of broccoli. Was not cheap either. Why lie to me over the phone? The crust was also thicker than I remember for a thin crust. As for dine in, it always takes forever as well and customer service wasn't strong either. The dining area is small. If you have time and money to waste by all means visit this location. read more

First time I ordered the man I placed my order with was very sweet. When we picked up our order it was good it was just lacking SAUCE. As if they're running short on sauce and they smear a teaspoon on my pizza. With missing sauce spots on the cheese. Be aware if you have an ALLERGY or INTOLERANCE to GLUTEN Second time I ordered, I was on the phone for over five minutes. We place our order, we made the woman aware about the allergy and she told us to wait. We waited and waited. We asked if they had Feta cheese and she said no. We made mention that last time we ordered we got feta cheese. She kept messing up our order despite literally telling her five times what we needed. She tells us Gluten Free comes in "small, medium and large" we asked her if the menu changed since last time we came it only came in one size. Then she asked if we wanted gluten free pizza in STUFFED version. We ask again if they had it in Gluten Free. Then she finally tells us they have COMPUTER problems. That its "deleting" every time she puts our two pizza orders in. We waited some more. We finally hang up because they are not professional regarding allergies, knowledge on their menu, and have no customer service experience in just taking down our order. read more

Giordano's - First time we got it, missing sauce parts. - Pizza Near Me - Gurnee, Illinois

Place is a fucking joke- I called to order pick up and they said their pizza oven wasn't working. Yes a fucking pizza store saying you can't order pizza! read more