Didn't fix my problem and said it was my fault and they couldn't do anything. Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible Horrible read more

Excellent tire replacement on 2007 Mini Cooper with reasonable brake pads and wear indicator. Extremely knowledgeable and fair prices. Will use Graeves Auto as our go to auto service center. read more

I had the catalytic converter stolen off my car and Graeves replaced it and put the theft plate on too in record time! it was around their busiest time of the year for them-Thanksgiving week!!!! They are polite and courteous on the phone and in the shop. Excellent service! Kathleen Kramer read more

I needed my tires to be installed on Saturday morning. I called and the guy on the phone answered all my questions and gave me a price for the installation. I dropped my car off around 840 and they were done by 11. There was no change in price, no trying to sell extra stuff. The price they gave was the price I paid. Bonus: they vacuumed in the front of my car. Car is running smoothly and no complaints. Thanks so much!!! Will be back. read more

Always attentive and helpful. An honest family owned and run auto repair with The CLEANEST Bathroom for miles!! Seriously nicely decorated and CLEAN. Absolutely spotless! We've been coming to Graeves Auto & Tire for years! read more

Have been using them for years. Honest, reliable, very friendly and feel safe my family is in the cars they service. Now Graeves is on the third generation of taking care of our community. His son Kyle has joined the Graeves team in recent years. His commitment to excellence is no different then his dads. It is nice to see they care about people and the reviews. I noticed they personally respond to every review. Just another example of their commitment of taking care of their customers. Just wanted to thank Scott, Kyle and the rest of the Graeves family. read more

They have very knowledgeable and honest employees. There are couple of times they didn't even charge me for taking a look and patching my tires. read more

Visited Graeves several times for different reasons... oil changes, state inspections, tires, brakes, check engine light...Always friendly and greeted with respect. They have made recommendations on services but never tried to sell me anything or make me feel bad about not getting the services. Honest and proactive. Will definitely continue to do business with them! read more

They are the nicest ppl and very competent. Have been going there a long time and trust their evaluation of my cars and find the prices to be competitive. Highly recommend them read more

We have been with Graeves Auto for many years. We also have referred friends and they are never disappointed. Emergently, the cars have been towed into the shop a few times, due to numerous mechanical failures and operator error and each and every time the issues have been quickly resolved. If you want an auto mechanic that does not "up" charge for extra work, or want an auto mechanic that you would be proud to refer friends and family I suggest referring to Graeves Auto. I rely on Scott and Kyle Graeves (excellent third generation business) for advice and most recently instead of a transmission replacement their solution of transmission flushing did the trick. Over these many years we thank Graeves Auto for always solving our auto issues and for keeping us on the road and keeping our vehicles in great shape. Thank you! Holderman Family read more

Great place very friendly and helpful staff! My tire was flat brought the car to them asked them if they could fix it.. 30min later my car was ready! There was a nail in the tire.. great customer service I will definitely be going back! read more

I have always done 90+% of my own car work because I can't stand being lied to and ripped off... And I don't have a lot of money. That said, I have been to Graeves at least 3 times where they ended up doing less than I thought or catching something I wasn't aware of AND costing less and being done more quickly than I expected. I have found the folks at Graeves to be professional, honest and forthright, sadly a rarity these days. At first I thought it odd they sold appliances and worked on cars. I thought maybe it would be a "hinky" place. Now I'm just really glad I went in that first time! If you want to go somewhere they will give it to you straight and charge a fair and honest price, do yourself a favor and give Graeves a try. read more

Yesterday after driving home from work, i noticed that I had a huge screw in my tire. My neighbor recommended that I take my car to Graeves. I just took it there this morning, and was in and out in 25 minutes. They plugged my tired and didn't even accept my payment. They said that it was complimentary. I just moved to Olney and have recently had HORRIBLE experiences with different car shops and dealerships. I will definitely be bringing my car back to Graeves. thank you! read more

Great customer service. Sometimes the turnaround for just an oil change takes time, but better then going to that other new "Quicky Lube" place. read more

I was on the way home from University of Maryland when my tire popped entering Olney, I took my car into Graves at 5:15 when they close at 6 and they informed me that the tire guys left at 5 so I would have to wait till morning. They let me leave my car overnight without charge and fixed it first thing in the morning then called me to tell me I had a huge nail in my tire. Arrive to pick up my car early the next morning to find they plugged the hole and don't charge for small repairs like this! AMAZING news for a broke college student. Graves saved the day (and my wallet) once again! Customer service was great! read more

This is an honest business. You might want to use their coupons or AAA card if you have one. This is good as gold when it comes to a truthful mechanic. read more

I came in with a nail in my tire this morning. The gentleman that helped was very kind and sympathetic. I was in and out in less than 20 minutes (and made it to work on time!). Thanks for fixing my tire and for the great customer service! read more

I REALLY want to like them, I will likely use them again, and I'm hoping I can one day change this 3 star to a 5 star. Ive used them twice within a 5 day period. Not impressed at all with the communication from the front desk guy to the customer. Hopefully we can start over read more

I brought my 2014 BMW 6 series into Graeves because it had a vibration. They recommended two new rear tires and a small alignment adjustment, after a short discussion, we decided on two Continental non-run-flat high performance tires. I can honestly say the car hasn't driven this smoothly since it was new. Not only did they save me money on the tire selection, but the work was completed in a timely manner. Bobby and the rest of staff were friendly and very knowledgeable. read more

This morning I went to Graeves with a recurring problem of a tire unable to hold air. Kyle immediately gave it his attention and within a short time returned to advise me what appeared to be the problem and the steps taken to resolve it and what would be necessary should their fix not be permanent. On this and other minor tire service occasions the service was provided in a courteous, friendly and highly professional manner and occasional no charge basis. Vincent P. read more

I took my car to the dealer for airbag recall. Their "safety inspection" showed I needed rear brakes and 3 tires. I took it to Graeves for the tires and brakes. They told me the brakes and tires were not in need of replacement at this time. Tires were wearing uneven and alignment should take care of that. Got out of there for the cost of an oil change and alignment. Have always found them to be honest. We prefer to support local family owned businesses. read more

I love this place! They provide quick, excellent, reasonably priced repairs. They are great folks who are totally honest and very often will provide small services for free, like today, when I noticed my front license plate was about to fall off. They totally fixed it in 5 min, for free, and put more air in my tires. I would give them 6 stars if I could. And they are right here in town. Love them. read more

This shop impresses again and again--small-town business that seems to embrace good service, honest quotes and will work with owners who want to do some of the easier work on their own. I've fallen for a couple Groupon offers in the past, and I was just recently burned...again...by another chain. I had to recently come to Graeves to get the issue fixed, and they are always willing to work with me for a fair price. Thanks, Graeves! read more

Great service and very honest crew keeping the customer's best interest at heart. Highly recommend them. Jeremy was very knowledgeable, thinks outside the box and provides excellent service! read more

This place is great, family owned and operated, everyone here is really about taking care of their customers and they make sure your car is fixed right when you get it back. read more

This is a tough review to write because my experiences with Graeves are so mixed. I had my vehicles serviced competently there for a few years. Usually the normal maintenance and simpler repairs under $500. I have bought appliances from them also but this review is for the auto side. (If you want good pricing on your kitchen appliances they are very competitive). Again, no complaints for brake work, oil changes, tires, etc. They are very competent and fast, fairly priced, and pleasant to deal with. But i had to take my business elsewhere after two experiences. The first was when i had my Ford Explorer in for routine stuff and i kept hearing an odd whirring noise coming from the engine compartment. When i asked the fellow at the counter to check it he told me my transmission needed to be overhauled and that "I do 2-3 a week in those vehicles". I smelled BS but just let it go. (That was a few years ago...the Explorer still has the same trans and noise simply went away on it's own). But then i had a Chevy truck in for a an oil change and serpentine belt (as i was going to sell it) and was told i needed a.new radiator...no problem. I drove the truck home. parked it in my driveway and started fielding calls from prospective buyers. The first guy that test drove it handed me the keys back and told me the transmission was slipping badly and he wasn't interested. I checked the trans fluid stick....nothing showed. And there was no leak under the truck. I determined that the fellow that replaced the radiator at Graeves failed to refill the transmission with fluid after draining the trans cooling lines attached to the radiator. I replaced the fluid myself and eventually sold the truck but needless to say, that was it for me and Graeves. Sorry too as this was, and i think still is, a good outfit but i don't like to be BS'd and i cannot forgive a screw up like that. I wasn't sure how to rate these guys Star-wise so i hope i did it right based on my experiences. read more

Called to ask if I could stop by to have a nail removed from my tire. It was shortly before closing time. The staff were polite and courteous and helped me out at no cost! I had made a detour to get there and will definitely do it again for future auto needs. read more

In reply to Graeve's response: there was no miscommunication. I asked these "professionals" to service my car. They should have been competent enough to tell me if the rotors needed machining or replacement. To call this a miscommunication is a complete cop out. I have started taking my cars to Wilson tire in Olney. I have not had any problems with them in 1.5 years. read more

Great service from a family-owned and operated car repair shop! They fixed a flat tire for free on Tuesday, then two days later, charged nothing to remove a nest from underneath the car hood. They told me they fix flats as a courtesy to all persons- not just loyal customers. That says a lot! Additionally, the oil change on my car was $37.00---other places have charged me between $80-100.00 for the same service. They do a great job and most importantly, they are honest! I am so grateful to them for servicing all of my cars! read more

My husband and I brought in a 2001 Honda Civic that needed quite a bit of work done on it to pass inspection. Our estimate from Graeves was $3,400 parts and labor. My husband explained to Scott Graeves that that was simply too much for us since we are active duty military getting out very soon and that instead of getting the repairs done, we'd figure something else out. Before we left that day (a Saturday), Scott told us to call back Monday to speak to him to see what we could figure out. We assumed we were just going to have to scrap the car which would have put a great deal more stress on our moving and our entire life change from Military to civilian. Anyways, we called back monday and Scott told me that he'd do the necessary work to get the car to pass inspection for $969. Needless to say, we were EXTREMELY grateful. He really showed us great generosity and understanding of our situation. I dropped off the car at 6 in the morning the next day and went to pick it up at 12pm. We showed up and Scott had had our rear breaks and drums replaced at no extra cost to us. He did it our of pure generosity. This business understands how to gain new customers and keep existing ones. When we officially move up to this area, this will be the place where we take all our cars. read more

Most important thing is you know they will not rip you off, they are honest. As a woman I don't know anything about cars ( except that if you don't fill them up with gas they stop on the highway), so for many years I got ripped off at Jiffy lube, every time I take the car in for an oil change which I did regularity, they talked me into hundreds of $$$ for things they said I needed ( I drive a Toyota thank you very much, not a Porsche) I started bringing it to Greaves for all my maintanace and can't be happier, they never try to sell me services I don't need, their work is reliable, timely and professional. They are friendly and helpful, they will even fix a leak in your tire for free:-) read more

Graeves is an honest shop with mostly local and family working there. I don't go there often mostly due to logistics. I've had the oil changed before and needed to tighten the bolt later, but since I'm garage parked, it's an easy catch. I wouldn't hesitate to recommend them. I only wish they took appointments, though usually it is a one day in and out, even for more items than just routine maintenance. Price is reasonable, and they are very pleasant. Coffee, donuts and a clean bathroom if you need it. read more

We took our car in for new brakes. The front and rear brakes both received new pads and rotors. Shortly after we got the car back I noticed that the brakes squealed while I was driving in reverse. My husband felt it was because the brakes were new. A few months went by and the problem got worse. While I was having new tires put on the car, at a tire shop, I asked them to take a look at the brakes. I was told that when the new brakes were put on someone forgot to remove the anti-rust coating from the rear brakes which had now put a coating on the new brake pads and this was causing the squealing. We took the car back to Graeves Auto. They looked at the problem and apologized for their mistake. They immediately replaced the rear brake pads and rotors with new ones. Hey, mistakes are made but it take a great business to admit it and correct the problem. Way to go Graves Auto Staff. Thank you. read more

Decided to go elsewhere just because of initial phone customer service. If their auto / appliance services are anything like their phone manners I can't imagine anyone getting decent services. So many other car service establishments to choose from, I'll go elsewhere thank you. read more

I've been having my truck serviced here for a few years now. I am a single woman that has had many bad experiences with mechanics not being honest with me in the past. I must say, this team has been very patient, loyal, and honest with me each time. After explaining my car budget with Scott, Bob, and Kyle, the team has been able to guide me with baby steps on what services should be expedited versus those that can can be done later. I really appreciate their honesty and loyalty to quality service and great customer service. I will continue to bring my truck here for future service. read more

This place is great! I just started coming here to get my oil changed and I'm so glad I did! Every time I call to make an appointment, they are always so pleasant and try to fit me in as soon as possible! I will definitely continue to come here!! read more

Wow Graeves really saved the day! I work an early shift and before 6am I noticed my oil was at 0%. Didn't want to risk getting stranded on the side of the road in 10 degree weather so I took a chance and called Graeves at 5:50 expecting I would just leave a message but to my pleasant surprise someone answered and was able to squeeze me in for an oil change. Really appreciate the courteous and reliable service. read more

Wonderful service. Quick and prompt! Had a flat last week and they plugged it at no charge. Very professional. Highly recommend them for any services. read more

The significant other and I usually did our own auto repair work until we were given a 1982 Cadillac. After doing our own oil changes, brake work, fuel line & parts installation and rebuilding, the Cadillac was a beast too much. We decided to give it the heave ho when the reverse on the transmission gave out & we couldn't afford to get it repaired, but finding a replacement car was also not within our budget.. We still drove it when necessary but just made certain that we didn't need to back up. We had pushed & popped the clutch to get cars started before & moved them as necessary but the "tank" was going nowhere when we tried to budge it. It needed the oil changed so enter Graeves. As an Olney, MD resident for decades, I watched as the lot behind McDonalds where Graeves is located was first allocated for a car wash that was denied by Greater Olney Civic Association & then became Graeves. My friend raved about Graeves since they gave her a ride home after her car broke down. So I gave them a try & all seemed to go well but after the oil change & despite my begging them when I dropped the Cadillac off for the oil change to make certain the "tank" was parked so I could drive it forward out of the parking spot, they parked it head-in on their gravel lot (it wasn't yet paved). My strong-as-an-ox 19-yr old son & I tried to move the thing but my feet slipped out from under my body and I fell and my head hit the frame of the car & sustained a slight concussion & neck wrench. I was exasperated beyond belief, drove the tank home & parked it on the side of the road, 1/2 on the grass, in front of my house where it was not moved for weeks. I told my significant other that I refused to drive that thing again. A friend of ours who did not own a car needed to drive to Chicago, IL and asked if he could borrow the tank. We said yes & warned him of the no reverse in the transmission. He called us while on the road & asked if the tank burned oil. No we said. He said he stopped for gas & noticed a smokey smell & discovered that the tank was almost out of oil. He put in a can. He noticed more smoke and decided to buy a case of oil. By the end of the trip, so much oil was lost that he had used up the entire case. When he returned from Chicago, he parked in the same place on the grass in front of our house. I went out there and noticed oil on the grass. I put my fingers to it & rubbed it between them & smelled it - no doubt, it was oil. I called Graeves. I told them that after that oil change a few weeks before, the tank had not been driven at all until our friend took it to Chicago. I took it to them, knowing that whomever changed the oil didn't seat the oil filter properly so it was not sealed tight. A new filter needs its rubber gasket to be "primed" with oil to ensure a seamless fit & it cannot be twisted too tightly with the "oil filter wrench" or it will become dented and will not fit properly. This is my experienced opinion from numerous self-oil changes & those of others. I went to pick up the tank. Graeves claimed that the tank was not leaking oil; rather, it was leaking transmission fluid!! I said to the guy at the counter, I know what I saw on the ground & it was not pink & watery-like transmission fluid - it was oil - I smelled it, felt it, & it was NOT transmission fluid!! Just because I am a woman do you think that I don't know the difference? Besides why would the problem have been temporarily resolved when oil was added if it had been a transmission fluid problem on the drive to & from Chicago? I was incensed that they would lie to me because I was a woman & expect me to nod & not question. I asked to speak to the manager or owner. Not in, said the guy. I left my number & asked for the owner to call me, a dissatisfied customer. Nobody called. I called but could not reach anyone. I decided never again & have never been back. Now I have owned 10 cars that Graeves could have made money from working on. I just spent over $5,000 getting my minivan fixed and $1,600 for another one. I prefer to keep the car about which I know what is wrong than the strange one I don't, so I buy new ones off the lot and keep them a long time. I use a mechanic shop nearby & the mechanic knows his business big time. I cannot tolerate ridiculous lies from businesses trying to cover their behinds. I know how auto repair shops work & the skilled mechanics, owners, & managers do NOT change oil. No, it is some unskilled, low paid laborer who has moved up from sweeping the floors & doing the dirtiest work who changes the oil. The particular guy who changed the tank's oil wasn't ready yet or was negligent. Graeves knew I had no money - why bring in an old Cadillac with no reverse transmission if I did. Graeves knew their business wouldn't suffer from my lack of patronage, so I was ignored after I was screwed. Shame on that business model. The tank was donated to the National Kidney Foundation. It only had 80,000 miles on it. read more

This shop is absolutely awesome. A neighbor called me Saturday & told me they noticed my tire was low. When I left where I was I looked and saw it was practically flat. Hoping that somebody may be able to take a look I stopped by Graeves & within 20 minutes I was on my way home with my tire fixed & filled up & my other tires topped off. THANK YOU!!!!!! read more