Favorite place unlocked, Very authentic Chinese Hot Pot! The service is really nice, reasonable price, highly recommend, I would definitely come next time! read more

HE&C Tea + Pot - Hot Pot Near Me - Palo Alto, California

Loved the cozy vibe of this restaurant and it was a very pleasant spot to catch up with some friends. I enjoyed how we got to each have our own personal hot pot and choose our own broths-I really liked the chicken broth I got. Ordering takes place through a QR code and service was quite speedy. It was fun to choose all the ingredients to make our own meal, but some of the ingredients felt a bit expensive compared to other hot pot spots (ex. $11 for the veggie plate). read more

HE&C Tea + Pot - Hot Pot Near Me - Palo Alto, California

TLDR // An employee says they closed at 7:30pm, not 10pm as stated on Yelp, nor 9:30pm as stated on Google. Calling the restaurant's number doesn't work. Website repeatedly crashes when trying to access for more information. My sister and I were looking for dinner and came across this hotpot spot. We thought it seemed promising so we drove over, walked in at 7pm, was told they closed at 7:30pm, and that they wouldn't have enough time to serve a party of 2... why post hours stating the restaurant closes at 10pm if you're going to turn people away at 7pm? The lady who said 'helped' said they close at 7:30 and "not even time" twive and seemingly shooed us away with her hand... We had tried calling as well, multiple tomes each to no avail. I then tried to access the website to see if there was a waitlist, but website kept repeatedly crashing... Overall the inside looked nice and actually smelled nice. They were working on cleaning a long dining table, unsure if they were attending to parties upstairs also. Maybe I'll give this place another shot in the future as long as I'm not shooed away again. I would've enjoyed trying this spot but definitely not coming back any time soon after this experience, super disappointing. :( 0/5 stars Please update the hours to current ones! read more

I've been seeing this place all over social media and decided to give at try while stopping by Palo Alto. We came around 3:30 and were seated right away. The waiters were very attentive and the food came out really fast after ordering. I definitely recommend ordering the American Wagyu as it was very soft and melted in our mouths. The golden chicken broth was also very rich and flavorful. Definitely will be coming back here again next time I'm in Palo Alto. read more

HE&C Tea + Pot - American Wagyu Short Rib + Golden Chicken Broth - Hot Pot Near Me - Palo Alto, California

SO GOOD! Not a bad price for what you get too! I went on a weekday around 7 PM and there was no wait! Service was great, helpful, and attentive! Food was incredible... I still think about it to this day. Located in a great area (downtown Palo Alto) and looks cute and classy inside. I can't wait to go back soon! Maybe this week even... read more

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Flavor (2/5): Mid, mid, mid. For the price point the quality and selection were both disappointing. They have sets of veggie and mushroom platters and different cuts of meat. The only thing memorable from this was the lychee balls. Even the soup bases was disappointing. Instagram Worthy (3/5): You probably came here like me because the pictures got you. Yes the hot pot is cute because the butan stand is like ancient china vibes but I'm telling you now, the vibes in the restaurant weren't it. Save yourself the pictures it's not worth it. Service (3/5): Was told we could get a free drink and the owner recommended the mango sago. I love mango sago so I picked it. It tasted like crayon, and has just been sealed and sitting in the drink fridge not even freshly made. Takeaways: You're telling me it we spent $85 before tax for 2 people to have lunch, didn't leave full not even satisfied. For that price I'd rather go to AYCE hot pot else where because even those places have better quality for a cheaper or comparable price. Ov read more

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After a long shopping trip at IKEA, having a meal at HE&C definitely hit the spot! We came right before dinner time and were seated right away. They had so many dishes that we were eyeing but we were definitely craving hot pot! It was extremely customizable but since we were indecisive, we went with an American Wagyu combo which we thought was a steal. This combo comes with three proteins - 2 wagyu meats of choice (limited) and 1 plate of lamb. On top of that it came with 2 broths, 2 drinks, 2 carbs, 1 veggie plate for 2, 1 seafood plate (mussels, shrimp, and fish), 1 choice of additional hot pot topping, 2 lamb skewers, 1 dessert of choice. They have options to upgrade the meat, carb etc. We ended adding a plate of enoki mushroom since we're huge mushroom fans but it really wasn't necessary. It was truly plenty of food for two people and it could definitely feed three people. I was extremely impressed by the tomato and spicy szechuan soup. Both were so hearty and flavorful. With the design of the hot pot contraception, the broth remains consistently piping hot which I'm a huge fan of. I can also see how this is con as well so beware for the people who are sensitive to hot food! Besides the amazing food, the service was amazing. We had refills on soup without having to ask and they were consistently checking up on us. The price is a bit high but I definitely think that the full experience is totally worth it and recommend to give HE&C a chance! read more

The food is very fresh, tasty, and good portion. Items are ordered separately. Broths have rich flavor the create a more decadent experience with each bite. Service is fast, efficient and welcoming. Ambiance is clean, cute and welcoming. read more

HE&C Tea + Pot - Our feast! - Hot Pot Near Me - Palo Alto, California

I've been meaning to try he&c hot pot in downtown Palo Alto for the longest time, and I finally got the opportunity to do so! I haven't had the opportunity to have foods that are better experienced at in person restaurants for the longest time, so I've been desiring hot pot and soupy items forever. We were seated around 4 PM and decided to order a wide spread of items with the tomato base and Sichuan spicy base. The fresh cut noodles were really QQ and the veggies and meat were incredibly high quality! My favorite is the lotus root because it soaks up the flavor of the broth incredibly well without getting too soggy in the hot pot. It has a nice textured crisp crunch to it! The leafy greens were also fresh and gave us a much needed dose of fiber. This spot is so cute and has an Instagrammable vibe to it while also being true to authentic roots. I would come back here if I was in the area and needed to satisfy a craving. The service is quite good, we needed to have our water refilled a few times and they come by and fill your broth with chicken stock if you're running low so it doesn't get too diluted! read more

HE&C Tea + Pot - Hot Pot Near Me - Palo Alto, California

We came here around 6:45pm on a tuesday night and were seated immediately. Within a few mins, there were no more seats available. Seemed to be a really popular place! We ordered the American Wagyu Business Combo for $80 and a chong ching spicy chicken and it was more than enough food for 3 people. What a good deal. The soup bases are really flavorful and come in a really cute pot that you don't find anywhere else. The sauce bar is in the back of the restaurant with limited selection but it has everything you would need. The food is good and the price is even better. If i'm in the area again I will definitely come back. read more

HE&C Tea + Pot - A portion of the American Wagyu Business Combo - Hot Pot Near Me - Palo Alto, California

Service was great but food was just okay. Wasn't sure if you get one pot per person or not but my husband and I shared a super small pot. It barely fit anything and the fire was pretty weak. Chose original chicken broth which was pretty bland. Meat quality was fine. Nothing mind blowing. Didn't like you have to pay for the sauce bar. I always use ponzu for my sauce and it was not there. My sauce ended up not to my liking either. I'd rather go to my AYCE hot pot back in SF for what we paid here. Wouldn't come back. Stopped by the corner to grab a milkshake and fries to make me happier. read more

Given the price point and glowing reviews, I was expecting to be blown away by quality, quantity, or presentation. Overall the food options are standard and the prices are shocking like $7 for some spinach. The portions were small and you even have to pay extra for sauce. Service is good and quick. The ambiance is average. read more

I had never been here before but my friend had been wanting to come here for the longest time. Today was a perfect day since it was cold and rainy outside. This place is small so I can imagine that on the weekends and later on at night it can get packed. We got here early, as soon as they opened up. I got the spring rolls and the king pao chicken. Soo good. I love having rolls. You would think you can't mess it up, but restaurants can. These were crispy and tasted great. The QR code is at the table for you to order. WiFi is also available. The business does not have their own parking but plenty of street parking in downtown Palo Alto. Service is wonderful. Friendly and available for us to ask questions about their menu. We truly enjoyed our evening. Will be coming back. read more

HE&C Tea + Pot - Kung Pao Chicken and Spring Rolls - Hot Pot Near Me - Palo Alto, California

Didn't know about this place until a friend recommended it and we came for a lovely two person dinner. There's plenty of street parking nearby. The place is well lit and clean. Waiters and waitresses were attentive. Now on the food. There were some expensive premium Wagyu beef combos on the menu. We felt it was a bit of overkill for shabushabu like this, so we ordered beef/lamb plates, seafood combo, mushroom combo, etc. Overall I liked the quality of food, and the soup base is also quite flavorful. From a hotpot perspective there's little to fault. But one thing to keep in mind is that hotpot is supposed to be a common folk cuisine. We ended up with a bill of over $130 for two, which is in no way great value, as hotpot should be. As a result, I can only give this place four star. read more

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We had a party of 4 that arrived around 2:15pm on a Saturday, there was no wait. We came here originally because we saw photos of skewers on Yelp but unfortunately skewers are no longer on the menu. We were disappointed but decided to stay and I'm glad we did. We were pleasantly surprised with the broths and the quality of the ingredients. We ordered the chicken broth and the Tom yum. Both were solid options and I liked the variety. The Tom Yum broth definitely has a kick to it even when we ordered mild. My favorite thing was the yam noodles that look opaque and hardened when it arrives but when cooked, becomes transparent. Those noodles are so chewy and soaks up all the flavor in the broth. It's really good. There's also a sauce bar that you create your own sauces at. Although it's small and has limited options, I appreciate how they have garlic, cilantro, soy sauce and sugar-- that's usually my go to sauce. I would definitely come back. It's worth the price for the higher quality ingredients. read more

HE&C Tea + Pot - You order Ala carte via phone from their QR code - Hot Pot Near Me - Palo Alto, California

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I love this place. The portion is huge for a big group. We had a wonderful time here. Definitely worth to go! Try mango dessert it is the best! read more

HE&C Tea + Pot - Hot Pot Near Me - Palo Alto, California

Fast service, quality ingredients, super tasty broth! Fun place for a date with friends or family. read more

HE&C Tea + Pot - Original chicken and golden pumpkin broths - Hot Pot Near Me - Palo Alto, California

Love this place for customizable hotpot. My s/o and I shared one broth with an order of wagyu and fish fillet (highly recommend) and it was just the right amount. The chicken broth was rich and tasty, and you can add in spices from the sauce bar. Wagyu skewers were also very good. read more

We came on a Saturday at 3:30PM and there was no wait. We got the original and golden chicken broth with angus beef rolls and short rib meat. We also got the veggie combo, tripe, and udon. Everything was good quality and tasted good. The service is amazing and I'll definitely be back next time I'm in Palo Alto! read more

Went to He&C Tea and Pot for the first time with my friends and we decided to order one combo that came with three meats, seafood, veggies, two noodles, two soups, dessert and two drinks. We figured that was already a lot of food so decided to add an extra meat platter, mushroom platter, veggie platter, and two more soups. This was plenty of food. The broths were very flavorful and the fresh knife cut noodles were good. Meat slices were also good. The service was fast. The restaurant is well ventilated and spacious. It is a nice option for a la carte hot pot :) read more

HE&C Tea + Pot - Special BBQ Feast Combo Recommended for 1-2 guest - Hot Pot Near Me - Palo Alto, California

A hit or a miss sums up my review. After countless orders on doordash for their hotpot, (they no longer do the 19.99 special through there only through grubhub I believe) I've concluded that there must be an amazing chef half the week and an okay chef for the remainder. Sometimes the broth I got was rich, full of flavour and depth and other times it was just alright and nothing too special or it would be too salty. Would I recommend this place given the price taste and consistency? To try - sure, then you can make your own judgement. But would I come back given that there's other places coming into the neighborhood? Unlikely. Overall: 6/10 recommend. Good to try but lack of consistency has me discouraged to re-visiting. read more

My friend and I ordered a la carte hot pot. I ordered the spicy soup which was quite tasty, but it was not the most flavorful but had the right amount of spice and was not too oily. We shared napa cabbage, enoki mushroom, two plates of beef, three color noodles, and vermicelli. Every thing was very fresh but I would not get the noodles again as it didn't really absorb the soup very well and the colors don't really affect the flavor. We also ordered the seafood platter which was $19 and came with scallops, mussels, fish (the crunchy type that's super good), mini squid, and shrimp. We both really enjoyed it, especially the scallops, squid, and fish. We also ordered two drinks. I ordered the mango pomelo slush and my friend got the brown sugar boba milk tea. The mango slush was tasty and refreshing. The milk tea was soooo watered down, so I do not recommend. Staff members were also really nice. Overall great hot pot place. It's not my favorite hot pot place but you'll definitely get a good meal here so I recommend it to others. read more

HE&C Tea + Pot - Hot pot - Hot Pot Near Me - Palo Alto, California

Ambiance is nice. Very yummy would recommend d i would come bsck and eat more meat! Very delicoous read more

HE&C Tea + Pot - The sauce from he&c - Hot Pot Near Me - Palo Alto, California

Nice homey place to unwind and enjoy a hot pot of soup. I really enjoyed the quality of the meats and veggies as well. The veggie platter is well worth the $13 - it came with a variety of leafs like bok choy, spinach, cabbage, lettuce, and also pumpkin. Got the golden chicken broth soup (with pumpkin). It's really flavorful, almost too much haha, kind of tastes like bouillon mixed in with broth. But I still greatly enjoyed it. read more

HE&C Tea + Pot - Hot Pot Near Me - Palo Alto, California

Pretty place with lots of combo meals to choose from. I appreciate that the combos let you try a variety of food and comes with a drink. While the pots are individual pots, it's still a great place to come with a group to hang out. The tom yum broth was tasty but got really concentrated over time. On occasion, someone comes by with more broth or you can request it. The spicy broth was fine. The meat was okay, not as marbled as we prefer. The skewers were okay as well. While I think it's nice to offer a complimentary drink with the combos, you may enjoy ordering your drink since you'll have more options to choose from. Service is good and the tables get increasingly filled from opening. We were seated immediately when we arrived at opening and by the time we left, all the tables were filled downstairs. Parking may be challenging since there are so many restaurants and shops in the area. We got lucky with parking right in front of the restaurant and there's a parking lot across the street from the restaurant. You may need to park further away if you arrive during busier times of the day. We got here at 10:30 am and didn't see a single spot open until the car in front of the restaurant happened to leave. If you're looking for better quality meat for the price you pay, Liuyishou would be my recommendation. If you're looking for a casual group place and you're in the area, this works. read more

HE&C Tea + Pot - Hot Pot Near Me - Palo Alto, California

I went here for hot pot for the first time today! It was an amazing experience -- we had a private lunch session. Everyone had individual pots set on these unique propane stands. I ordered the Tom yum soup (spicy and citrus), other people in my group ordered the original, spicy and the vegetarian option broths. The meats, veggies and seafood were nicely plated. The sauce bar was organized and clean, there were some snack options available as well. We also had the mango sago, which was perfectly sweet and creamy. Overall a great experience! read more

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Clean space, nice service, meat portion and quality is good. Recommend this good place for mini hot pot! read more

HE&C Tea + Pot - Coconut chicken hot pot - Hot Pot Near Me - Palo Alto, California

This was one of the most disappointing dining experiences I've had in a long time. We ordered the express hotpot with mushroom broth, and based on the menu photos, we expected a proper hotpot with vegetables and a decent variety of ingredients. Instead, what arrived was essentially a pot of bland, watery broth with a few mushrooms floating in it--nothing else. No vegetables, no sides, nothing. We've actually been here a few months ago, and the hotpot back then came with a generous assortment of ingredients, which made this experience even more confusing. It honestly felt like something was off from the start. After noticing other tables receiving hotpots with vegetables and more variety, it became clear that our order may have been missing items. However, instead of acknowledging that possibility, the server insisted--almost arguing with us--that because we ordered mushroom broth, it should only contain mushrooms. That explanation felt unreasonable and dismissive, especially given what we saw being served to others. To make matters worse, they no longer seem to offer side dishes, and they even charge extra just to use the sauce. The soup base itself was completely tasteless, offering no depth or richness. For $30 per person, all we got was six small pieces of meat, a few mushrooms, and a bowl of rice. That is nowhere near worth the price. This place is clearly not what it used to be. Save your money and go elsewhere. read more

Great food! Excellent service. Clean restaurant. Waygu short rib was delicious, even on a hot day. read more

HE&C Tea + Pot - Original chicken broth - Hot Pot Near Me - Palo Alto, California

Looking for a hot pot place in downtown Palo Alto? Look no further than HE&C Tea + Pot! This restaurant is now my favorite spot for a delicious hot pot in the peninsula. We visited for lunch on a weekend, and while it wasn't packed initially, by the time we left, there was a waitlist! The atmosphere is perfect for a casual hangout. The floral wallpaper and well-spaced tables create a chill vibe, and the beautiful dinnerware with intricate patterns added a touch of elegance. We didn't have a reservation, but we were seated right away. Ordering was a breeze - just scan the QR code and browse their online menu. Everything arrived quickly, and the server kept track of our dishes with the handy order receipt system. Our lunch started off with a complimentary hot tea. The hot tea wasn't anything special, but it was complimentary, so we had no complaints there. Speaking of dishes, the portions were incredibly generous! We opted for the American Wagyu Business Combo for 2 ($87), which was a complete steal. It came with 2 drinks (we upgraded to the delicious Mango Sago for an extra $2 each!), 2 wagyu skewers, 2 lamb skewers, a choice of 2 broths (we loved the rich Original Chicken and the tangy Tom Yum Kung!), 2 meat selections (we chose the melt-in-your-mouth American Wagyu Chuck Roll and the decadent American Wagyu Short Rib - so good my friend became a member for the year!), a veggie combo for 2, tofu, noodles (we loved the Udon and Knife Cut options!), and even fried mochi for dessert! The broths were amazing - flavorful and perfect for soaking up the noodles. The lamb and beef skewers were tender, juicy, and perfectly seasoned. The mango sago was a refreshing and not-too-sweet drink that perfectly complemented the savory feast. We were so impressed with the quality of the meat, especially the wagyu short rib, that my friend decided to join their membership program ($24.99 annually). It comes with tons of perks - three coupons for future visits, a free serving of wagyu meat, and more! Unsurprisingly, we ended up ordering additional meat because it was simply too good to resist. They also have a fantastic DIY sauce station ($1/person) where you can unleash your inner chef with a variety of options like satay sauce, kimchi, garlic paste, and fresh herbs. Bonus points for the watermelon and chips on the counter - a refreshing touch! The service at HE&C Tea + Pot was top-notch. Our server was efficient, friendly, and kept our table clean throughout the meal. Overall, we had an incredible experience at HE&C Tea + Pot. If you're looking for a delicious and fun hot pot experience in Palo Alto, this is the place to be! read more

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We came here near closing time but they were so nice to take us in. I've been wanting to try this place since the aesthetic of their hotpots and place is so cute. Besides it looks cute there but their food is surprisingly good too. I have had bad hotpot spots so this place shocked me. They have a 2 people combo menu set that is $60. We both get our own set of a choice of meat, mixed veggies or just 1 of their veggie choices, a sweet tea drink, and soup. Special soup will be $2 more. It's a good portion if you are not a big eater. You can always add more! They also have skewers but I was too full to try it. Saving it for next time! I love our first experience here and it will not be our last time here. Pls add me if you like my vibe! read more

HE&C Tea + Pot - We finally get the chance try this place. Sooo cute and worth it. - Hot Pot Near Me - Palo Alto, California

I had heard about this place before but didn't walk in until recently. We ordered the Wangu Combo for two, and as many others have mentioned, the portion size is generous - definitely enough for three or even four people with smaller appetites. The combo includes three portions of meat (our photo only showed two). The manager was friendly and took the time to explain several of their dishes, including some upcoming new menu items. We felt very welcomed and look forward to visiting again! read more

HE&C Tea + Pot - Hot Pot Near Me - Palo Alto, California

Great service, excellent choice of meat and seafood, and very tasty. There is nice decor in the restaurant as well. This was a perfect meal for a cold night. Would definitely come back when I'm in the area. read more

HE&C Tea + Pot - Hot Pot Near Me - Palo Alto, California

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Super cute hot pot place with beautiful decorations and good deals. Service was very attentive and food options were good! We got the two person combo which came out to $30 each and was plenty of food. They kept filling up out broths, so we could've eaten forever! This place is nicely decorated and had a whole upstairs too that would be good for a large group or private party. We also got free tea to start our meal off. read more

HE&C Tea + Pot - Two person combo deal - includes drinks as well - Hot Pot Near Me - Palo Alto, California

Delicious! Portions are big so consider sharing when ordering. All broths I tasted were very tasty. Would definitely recommend and can't wait to go back. read more

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Went to get dinner here while in the area. Parking was easy to find with a lot conveniently located across the block. Ordering is done via a qr code on the table and was easy to order. Golden chicken broth was the favorite, although the tomato broth was very good as well. The pumpkin in the vegetable platter was creamy and mushroom platter was a good size for our table. The beef was excellent for its price. The service was nice and workers were attentive, adjusting the gas as necessary. read more

HE&C Tea + Pot - Hot Pot Near Me - Palo Alto, California

Its a decent place where it satiates your craving for hotpot. There's not a lot of options in terms of meats, seafoods, or sauces, and it's on the higher-end of pricing. I would recommend going with a big group of friends. read more

HE&C Tea + Pot - Hot Pot Near Me - Palo Alto, California

came here for the first time but i guess the staffs not even bother with us. stood there and they served two cups of water to someone and she saw us even the other staff. not even say hi to us but back busy with arranged the cups. two or three minutes stood there and we just left. thank you for the great service!!! read more

Amazing food and service . Would definitely recommend this place for you. good for groups read more

HE&C Tea + Pot - tom yum hot pot - Hot Pot Near Me - Palo Alto, California

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Our favorite place in Palo alto! Food is always great! Love to come here with the team post tournament! read more

HE&C Tea + Pot - Hot Pot Near Me - Palo Alto, California