We recently watched an episode of the Daytripper with Chet and he ate here Will have to reconsider next time Atmosphere was great read more

My boyfriend and I are in the service industry, and we took our friends out after a trip to Schlitterbahn. We Absolutely loved the atmosphere on the patio. The draft beer options are small, but good. Our server was Ben and though he was super sweet, he was incredibly forgetful and slow with service. I believe a lot of that has to do with the fact that the restaurant had severely understaffed that night and undertrained an obviously new server. The food was ok, but the queso was literally just Velveeta, so my friend we're pretty unhappy. Giving this 2 starts so that hopefully the owners will take more time to properly staff and train their employees. read more

My grandchild was hurt when a rope on the play equipment just disintegrated. The owner wanted to take a photo of the child to prove she wasn't injured that badly. What a low-life. So now, during this pandemic they charge for chips & hot sauce. I have stopped patronizing this place altogether, as their sanitary protocols are not being followed. So if you hear a honk when eating there it's me driving by this loser. read more

Herbert's has consistently failed to impress, but since it has had some time to work out the kinks, I thought we'd give it another shot. Most places need time to get in gear, right? Well... That's just not happening here. Last night I decided that we'd go and give Herbert's one more try. And they certainly lived up to my expectations. The staff were friendly, and our waitress was working her tail off! We were seated right away, drinks and chips came quickly, food didn't take too long. My son's plate was forgotten and had to be quickly made, so he had to wait an extra five minutes. The food isn't great. Still the same old bland stuff they've been serving since opening this location in NB. I will say the chips and salsa are good. If it had just been the same food (as I expected), and since I did this to myself (fool me once...), I wouldn't have written a review. But the same boring food is not the problem. The problem came when my husband needed another napkin. He grabbed the extra roll of silverware on the table, opened it up, and was greeted by a nice piece of chewed gum holding the napkin together. We let the waitress know, who apologized profusely and she let the manager know. I was pretty disappointed in the lack of concern that seemed to happen about this incident after the manager was alerted. Don't get me wrong, I'm not the type to try and get a meal for free. But I expected the manager to, at least, come apologize in person and assure us he would address the issue with his staff. Instead, we never saw him, other than when he ignored us to continue his conversation with the hostess as we walked out. So, the answer to your question is no... We will never be giving this restaurant another chance. They had a few too many as it is. read more

This is my ABSOLUTE FAVORITE RESTAURANT and it deserves nothing less than five-stars. First off, their plate sizes are absolutely PERFECT. I can eat everything on the plate and be fit as a fiddle. I've tried every single one of their vegetarian plates and they are all magnificent! My favorite is the Vegetarian Enchilada Dinner. I reccomend this place to anyone, the service is nice, the drinks are huge and the queso is great! read more

Horrible service. The waitresses had bad attitudes and were irritated by us bringing our dogs and wanting to sit out on the patio. We waited for 10 min for a server to come and greet us and bring a menu but no one ever came so we left. When the only draw is the ambience and your food is already mediocre you should probably have a servers with good attitudes. read more

This is the WORST restaurant I ever visit ,period ,beans taste canned , I had tacos and chips and salsa ,nothing was good even if you compare this food to Taco Bell read more

Absolutely horrible service. Can't comment on the food because I still haven't gotten it yet (been here over an hour). Will never return!!!!

I eat at Herberts often with my family. It is good food and reasonably priced. The service is always good and friendly. I recommend this to friends and family. read more

The food is good, the service sucks. It must have bad management, because no matter how many times you go there's always new servers. If you eat inside the service is slightly better than being outside. read more

First time here, the food was amazing and the atmosphere is welcoming. All staff was awesome and polite and especially our waitress Victoria!! She was amazing! Best service we've received in a long time. Recommend this place to any and everybody. read more

If you don't have a kid skip this place! I write this because they have an excellent playground area. The service is poor at best, mediocre food, & a dismal beer selection. Flavorless salsa, old chips, queso is just melted Velveeta, & it's not quite Mexican or even tex-mex...a mystery! We only went because my friend brought her four year old otherwise we won't be back. read more

We came for dinner midweek and was so disappointed. I'm not sure how cheese enchiladas could be so bland, but they were. Beans and rice also had no flavor or any type of spice. I've had much better Herbert's. read more

My wife and I went to Hebert's after the 4th of July parade in New Braunfels. Service was very slow at best. Which was strange because we noted other tables being waited on timely. My guess these were the "regular" customers. Waited to give our order, waited a long time for our food. We had to ask a different waitress to check on our food since we lost sight of our waitress. The order was one simple breakfast and the other 2 tacos. Then had to wait at the register to pay bill. The hot sauce was not up to par with other Mexican restaurants in town. No spice,, tasted like plain tomato sauce and the food was just ok at best. we are not going back. read more

Great atmosphere...but I say a server pick her nose, grab a dish and then hand it to a costumer. GROSS! After that I could not eat another bite! She was short, fat, and had frizzy hair. She was Mexican, so almost everyone who works there is. Thinking about it, I need to call the owners or something. I don't know her name, but I WILL find out. I remember exactly what she looks like. The food was not that good, and then after that I just wanted to freak. She is thankful I was with my boss and did not want to make a big fuss! Just looked at my receipt, her name was Betty! GROSS stay away from this place, as long as they have her working there! I'm calling management asap. Like the other review, I would give 0 stars, if they gave me that choice! read more

We were passing through the area on a weekend trip from Louisiana and decided to try this place. We were very happy with our choice. The place was not too busy. The service was great. All of the staff were friendly. We ordered Anthony's deluxe. It was excellent. We very much enjoyed our visit!!! read more

This is a great place to come with kids. There is a wonderful outdoor play area with lots of slides and climbing equipment, and on a nice day it is wonderful to sit outside on the patio with the kids (and lots of dogs!) and enjoy brunch. Food is decent Tex-Mex, standard fare for Texas but above-par for anywhere else. read more

The food most definitely keeps us coming back! Service however is a hit or miss. Sometimes it's good and sometimes it's bad. Love the outside play area and patio dining. We eat here every time we come to town. Just wish the internet service was better inside the building. We have a 2 year old and it would greatly help keep him entertained if he could watch his Mickey Mouse. read more

Really bad service. The waiter forgot to put in our order and left us waiting for an hour. We passed the time trying to much on stale and flavorless chips and salsa. Sadly when the food came we were even less impressed. The fish taco my boyfriend ordered look like a McFish from McDonalds and the chicken on my plate was dry. read more

If you want average Mexican food, Herbert's is the best choice for you. Store bought chips that leave a floury taste in your mouth go great with their mediocre salsa. They have unexciting enchiladas, bland rice and tasteless beans. They have decent queso, but queso is typically always good no matter where you go. However, don't get me wrong, my experience was not so boring! It had been a rainy, nasty week in Texas. Walking into the restaurant from the parking lot, I slipped and fell in a mud pit and busted my ass. Bruised and battered, I cleaned up in their restroom. My father told the waiter what had happened and he said the manager would put down sand and caution signs and come check on me- none of these things happened. If it had been an old person to slip and fall, they most certainly would've broken their hip and sued this establishment. Lucky for them, it was an 18 year old athlete. So I wouldn't recommend going when it's rainy, unless you enjoy slipping and falling. read more

Food is pretty good. Pricey for what you get. I have to agree. The service at both locations is atrocious

I have to add my two cents here, since I think that the majority of these negative ratings and reviews do not give a complete or fair picture of Herbert's. I have been to Herbert's more than 10 times and have never had experiences like the ones other reviewers recounted. Herbert's is not the best Tex Mex you will ever eat, but it is not bad. I really like their cheese enchiladas, they are super quick, and their prices are very reasonable. My biggest complaint would be that, when you pay with a credit card at the register, they ask you if you would like to leave a tip on the card, and then ask you how much so they can enter it in, rather than letting you just write it in. I think it is just awkward to do that...and I am a great tipper! read more

made a return visit not expecting any improvemwnt, But I was surprised how well everything tasted. If you have not been in a while you may want to try Herberts again. read more

Maybe after many margaritas I'd eat here again. Quesadilla is like a grilled cheese and the fajitas were like chicken breast sliced up ...nothing Mexican or even Tex mex about this place. I can only think its packed due to the kids play area and outdoor eating ...so drink here and bring the kids for a grilled cheese read more

I met up with a friend to check out his obsession with this place. If it were for me I would stay away from any Tex Mex food on my radar. Ordered the daily special-Tostadas Preparadas. After they were brought to the table I kept looking around, under my table to see if there was still more ingredients coming! To my luck, no, I only had a bland Tostada full of iceburg lettuce, some tomatoes, no meat (seriously?) on some lame bean spread. I really felt like going to the kitchen and teaching them how to cook! In this competitive Mexican (pseudo Mexican) Restaurant market I hope they don't survive. read more

It was okay... Not near as good as the San Marcos location. My chips were not warm- the hot sauce wasn't as good. I love Herbert's enchiladas in San Marcos and these just were not as good. I don't know what was off exactly. However, our service was great. But honestly, I would rather make the short trip to the San Marcos location until this one improves. read more

This is a great place. The service is quick and friendly. The large patio out back is great. The kids have ton's of fun and room to run. The best are their cheese enchiladas. read more

Meh pretty much sums it up. Back in the 90's Herbert's was THE place to go in San Marcos for Mexican food (aside from Mana's). When they opened the location in New Braunfels, I was pretty excited, not so much when I tasted the food. Everything is just pretty generic. I've been back a few times, and have had similar experiences. read more

Great , great drinks. I could sit outside everyday here and have a Margarita. I was in town visitng and some people said this was a nice spot. Turned out to be very nice and best of all I had had a.realy good waitress read more

We are from Austin & Miami..with that being said food is our life! This place has an amazing homestyle feel! We've tried everything on the menu & nothing has yet to disappoint. Live music on the weekends is fun and relaxing...The Enchilada gravy is out of this world, fresh salsa always has a kick, & the Mango-Peach Margaritas #1 our fave!! My bf wants to take a bath in the queso it's that good!!! lol The owners are super nice & manger Joseph is always sooo friendly! Super A+ service. Highly recommend this local family owned dine! read more

I eat here a lot but ONLY because I live right by it, and I get pissed off every time I do. The food is mediocre on their good days, and out right garbage on their normal days. If you order food to go, you better check your order because they sure the hell don't. read more

Love the food. Very good TexMex on par or better than others in town. And they let us take our dog on their deck. Very pleasant shady spot. Services have always been top notch. Always take visitors here. read more

My husband and I tried this place several years ago...didn't leave a big impression and we didn't go back....until today. They have moved across the road and we decided to give it another shot...cheese enchilada day! Yummy! They were yummy. The chips were not as thin a crispy as I prefer, but again that's a preference. It was super inexpensive, fairly quick, decent service ( not great, but decent) and the food was plentiful, hot and tasty. We actually liked it better than the other place we frequent. Will we be back? Yep Did we enjoy it? Yep If you have not been there in awhile give it a shot, we are glad we did. read more

On November 6, 2015 Herbert's was kind enough to support a Celebration of Life for my sister, Barbara Waterbury. Herbert's was Bobbi's favorite Mexican food restaurant. I believe Bobbi would approve of this review. I enjoyed the food as well on that night. It was very kind of Bobby Rizk to support us in remembering Bobbi. Bobby Rizk was also kind enough to pose with Roger the Duck and a bottle of Leinenkugels Octoberfest beer so I could share it with my Wisconsin friends. Thank you all very much. Don Waterbury read more

Herbert's was pretty good. We had the Herbert plate and some fajitas. The food was ok. The service was friendly and took great care of us. The margaritas had too much sprite in them. We'll probably go again. read more

We came here on a Sat morning on our way to the Austin airport. I ordered a two hard taco with beans and rice dish for breakfast. It was good. The customer service was fine. The salsa is a bit spicy. Honestly, nothing great about this restaurant as there are many great ones in So CA. read more

Good breakfast tacos. And good enchiladas. Service can be slow. But worth it and reasonably priced

Great ambiance. Playground for the kiddos. Chips were not great but salsa and the rest of the food was good. We dined outside and the service was painfully slow. read more

Best cheese enchiladas on earth. The salsa is a little too spicy but still good. My kids love playing while we eat.

Just so-so. If you want great Mexican food, go across the street to Las Fontanas. Hard taco shells were bland and pretty much non edible. Stuffed Chile relleno was good, but rice and beans uneventful. A positive is that when they have live music on the deck, it is a nice place to be. I would say it's good value for the pricing, but not great. read more