Just bought a 2016 RX 450 H from hi Auto Sales. They have great customer service. We met the husband and wife family-owned dealership. They're honest straightforward no haggling, I recommend this dealer to anybody looking for a great used car. read more

***Warning*** explore this dealership with caution... I am in the market for a used Lexus IS 350 so I decided to take a look at this dealership as they had one on their lot. After driving 45 minutes up to Westminster in traffic, I finally got to the dealership. I told the salesman upfront that I wasn't going to buy a car TODAY in an attempt to be as transparent as possible as it was my first day looking for a car; I needed to test drive the car in order to even see if I liked it in the first place. He said told me that was fine and proceeded to show me the car. Upon getting to the car I liked what I saw and I told him again that I wanted to test drive the car. He then muttered something to me, walked away, and got on the phone. A few minutes later he came back and proceeded to talk to me about how much the car would be after taxes for my given tax bracket based on my zip code. I told him "great, I understand how much the car costs but I would like to test drive it to see if I even am interested in the car" to which he responded "well are you going to buy the car today?" to which I responded "I am not sure... I just started my search for a car today!" He then proceeded to lecture me about how there was no point in me test driving the car if I weren't going to purchase it today. He did not allow me to test drive the car because I wasn't looking to purchase the car on that day. As a frequent car buyer, I was absolutely disgusted at the quality of service I received at this "dealership." I wasted a lot of time and gas getting to the dealership and I waisted even more time once I got to the dealership! I will most definitely not be purchasing a vehicle from this dealership; however, I am happy to announce that after leaving, we took our business elsewhere and received excellent customer service at another dealership. We test drove a car there and we are currently in contact with a salesman at this dealership. We will be purchasing a vehicle soon. @Don of Hi Auto Sales, No, you did not get your point across. Every other dealership I have test driven cars at (and purchased at) never treated me this way. You don't sell cars by pressuring people into buying that day. Go to any other professional dealership and ask to test drive a car and take note because you need to rethink the way you train your sales staff. read more

I'm a first time car buyer. I found them on Auto Trader and am very please with my experience. Location is easy to find. Although it is a small lot, there is plenty of parking on the side street. All the employees are friendly and welcoming. I worked with Chris. He was very helpful. He explained everything in detail (facts about the car I was looking at, the Carfax, warranty, etc). He was patient and always kept a smile while answering my questions. All their cars on the lot seem in great condition. I purchased a Prius C. Before my purchase, Hi Auto Sales drove the car to Elmore Toyota so I could get a bummer to bummer inspection. I felt like their confidence in their cars really showed. My parents were present when I bought the car. Chris was respectful to them. He made sure all three of us understood every step we took and paper I signed. The number one reason why I give them a five star rating is for their honesty/no pressuring attitude. They don't fret from giving you all the facts about a car or any warranty options. There was NO PRESSURE here. They wanted me to be satisfied. While signing for the car, Chris let me read through everything even after he explained it. I was already pre approved for financing with my bank, and Chris didn't question it or ask for me to use them. Honest, respectful, friendly, overall I fully recommend Hi Auto Sales for your used car purchase. read more

Don't believe what this dealer said like they change the cars' brake pad, you need to take it to a mechanic you know. I didn't check and trusted them as they told me they changed the brake pad already. 4 months later, the brake discs are damaged. Either they put very cheap brake pad that can only last 3-4 months or they didn't change brake pads at all. Now I have to change the brake disc, which is expensive! read more

After I bought my car Toyota 2016, Chris a guy working there offered me to change the tire with the cheapest economic tire and take the tires that already I bought the car with. This guy keeps calling me. I don't recommend this dealer AT ALL in other words you don't trust any deal with them read more

I was a little hesitant to drive 4 hours to look at the car I wanted, but I'm so glad I did. Dealt with Chris who was great. Had a very good experience buying my car here and would definitely recommend them. I'm so glad I didn't listen to the negative reviews listed here. I can understand why they want you to be a serious buyer before you test drive. The lot is small with a ton of cars crammed in and there's basically one way in and one way out. It's a lot of work to get the cars out. I was a serious buyer, so they accommodated me. Ultimately, the price was right, the car was right, and I walked out with a purchase! read more

I don't need to write a lengthy complaint. Just two words: LIE and CHEAT. That's what this dealer will do to you. In the end, you won't buy the car from them, it's just a waste of your time. I'm Vietnamese and I do NOT like Vietnamese doing business like this dealership. read more

We were hesitant to drive up from San Diego after reading the negative reviews. However, When you've been searching for weeks to find your next car (03-05' Limited 4Runner) and they have a promising listing in the ideal price & mileage range you go check it out. ***Hint: They seem to share stock with another dealer. The EXACT same 4Runner was listed (same vin & pictures) under other dealer with about $1,000 increased price. LOT: Upon arrival My boyfriend and I searched the lot for it and were left alone to wander. It's VERY small with a lot of cars packed close 2gether & 1 lane in and out & the lower priced cars seem to be parked on the street. After going into the office 2 ask the woman at the desk about the location of the 03' 4Runner she was quick to come outside, find it for us, and request to have it brought around. EXPERIENCE: After it was pulled it in we were left alone and allowed to do a full inspection without interruption. I then went back into the office 2 offer my license and ask to test drive. During the test drive the man doing the ride along did try to instruct me to just go around the block. I let him know I needed to take it further and onto the freeway for a mile or so to see how it handled/sounded. The only issue that I felt was an indicator that the front breaks may need service in next few thousand miles. VEHICLE: It was very clean, plastic wrapped carpet mats, and the motor looked to be in good mechanical condition. The issues we found were; deep windshield chip that would need repaired asap , blown out front speaker needing replaced, drivers seat power motor wearing out, heavy wear to interior plastic pillars, some deep scratches & chipped paint on the body that they had covered with silver spray paint, missing cargo cover, and some minor rusting. None of these things are deal breakers-but the advantage of buying a vehicle over 10 years old is that normally these things are negotiating chips. PRICING: Price wasn't negotiable beyond a $200 drop even with the issues we found. We were told "the issues didn't affect the price because they were cosmetic and it was in drivable condition. It wasn't worth their time to negotiate with us because they had put over $2,000 into it already." Asking price was about $1,200 higher than average of all 3 major market values. It was about $850 more than Nada listed value, which offers closest guide to dealer value since it includes cost of advertising/reconditioning. OVERALL: We didn't buy, but if your looking for a newer car without anything they consider "cosmetic damage" they may be a place to checkout. They considered our issues "cosmetic" but it's a lot of extra money to spend to have a fully functional 4Runner we will enjoy for the next 5-10 years. The whole point of buying from a dealer instead of saving a few thousand and buying from private party is to have a car that's been fully repaired and reliable for the foreseeable future, they weren't willing to offer that so the search continues. read more

I didn't have a yelp account until now because I was compelled to have to write a review for this place. Yea this is my first review. I know most people don't take much consideration for 1st time yelp reviewers but please take time to read this. The guys were really rude. They didn't want me to test drive the car unless I was going to buy it....which seems shady. Even before that he was reluctant to show me the car. At that point I should have walked away but I was really interested in the car and badly needed the car. When I asked to test drive it, he goes on to talk about the price and said he would not let me test drive it until i am sure i will buy it. He then goes on to lecture me about people wasting his time with test driving and not purchasing the car. He talked down to me and had the nerve to asked me why I didn't bring my boyfriend or husband with me. I felt that it was because I was a woman trying to buy a car without a guy with me, he didn't take me seriously. DO NOT RECOMMEND YOU GO HERE! read more

This review is in regards to my purchase back in Nov 2017 I bought a 2013 Camry hybrid. Lets break it down Customer service: I arrive to take a look at the Toyota Camry hybrids they had available. I take my time looking at the different options when another family comes to take a look at them as well. I took the gray Camry hybrid out for a test drive after agreeing on a sale price and decide to purchase the car upon completion of my test drive. However I go to the office, the other family is in the process of purchasing the car.. I arrived first and was taking the car for a test drive.. why would you sell the car to someone else without waiting for me to make my decision? I was pretty pissed at this point when Chris, a salesman, says he's sorry and can give me a great deal on another camry. I was still pretty pissed off at this point so I just leave. I come back the next day to test drive the other options available and decide on the white one for a pretty good discount. The whole process purchasing process took about an hour and half. Was able to take the car home after they gave it a wash. Vehicle: Carfax report showed some prior accidents but they were upfront about that. I noticed that the windshield wipers were in crappy condition so they swapped those out. After driving the car for about 1k miles the headlights went out on me but can't really blame them considering the car had 69k miles on it. I notice that other people have complained about the whole license plate issue which is completely accurate. Make sure you have the plates. I didn't have mine but they claimed it was underneath their paper license plate logo but not too big a deal since I was able to get replacement plates for $18 or so. read more

This was our second visit to Hi Auto Sales in Westminster, we live in San Diego county and took a drive 5 years ago, when we were looking for a Lexus RX. We found the perfect car with a fair price at Hi's. It was the easiest car purchase we have ever made and one of the best cars we have owned. As we began to look for another used car, we shopped locally first but found our selves taking a drive to Westminster again. Where, you guessed it, we found exactly what we were looking for. Owner Don and his family have a small lot, overflowing with a good variety of quality cars. What we have witness is honest sales, in a no pressure atmosphere. They price cars fairly with Carfaxs posted on the website www.hiautosales.com. Good communication after the sale, with our follow up phone calls always answered. My husband and I laughing said, "We will see you in 5 years, for our next car." I think there is a bit of truth in that statement. read more

Alright Yelpers...I recently purchased a 2013 RX350 at this dealer and guess what? Everything turned out to be more than just a sale. Every single person here knows how to make you feel comfortable and happy with everything you request before the car is out of the lot. They just concentrate on doing what is asked for and finish it in a very good manner of time. This is my third car purchase at this place and i can not ask for anything else. Chris...Thanks so much for being so helpful on the low interest. Don...You are my man. You are just VERY professional. Leyna...The sweetest lady I have ever met...Beside my wife :) All folks out there are recommended to pay this place a visit if you are looking for a nice, affordable and reasonable price. Thanks Don, Leyna and Chris and I hope you guys the best. read more

Don and staff were great! For a small lot I am very happy with the RAV4 I got for my daughter and the service was excellent!

After browsing the web for a fairly new car and paying with cash, we came across this dealer (and website) who seemed to offer a nice selection of various types of cars from basic to luxury. Prices are decent but the one we wanted to check out had a salvage title-- I didn't know that dealers sold salvage vehicles. Other than that, we saw another car that seemed attractive (price and looks), a 2014 Lexus (I forgot the model) but was utterly disappointed to see that one of the workers had to jump start it, lol. We had enough and had to walk out. read more

Hi Auto Sales - Yelp review response from the business owner. - Car Dealers Near Me - Westminster, California

I came specifically for one vehicle, during their regular business hours. Only one other customer was there and he was being helped. I was in no rush and waited as the other customer took a vehicle for a test drive. I wanted to test drive the car I had driven over 45 miles to see. The wife kept apologizing that I was having to wait and I told it it wasn't a problem at all and I was totally ok waiting and I tried to make small talk. I didn't feel welcome, she kept telling me I could leave and go look around somewhere else and come back for the test drive when her husband (I assume) returned from the other customer's test drive. I told her I came from far away and was ok with waiting. There wasn't anything I wanted to see at the nearby small lots. Upon returning, the husband told me I could test drive the car down the street a couple lights and come back. (What kind of test drive is that?) I told him I wanted to take it on the freeway and he told me no. He asked if I was ready to buy today and if not then they were too busy (there was nobody else there) and it was Sunday and they had to get ready for customers Monday. Excuse me, I was a customer. Already there. In person. I had told them I wanted to make my purchase this week but had a list of several cars I wanted to see before deciding and that I would be paying cash. I'm not sure why I was dismissed so rudely. I told him if It was too much trouble, not to worry about it, and left. Any car that can't be test driven on the freeway probably had some problems they didn't want me to see or something. I found him to be hostile, very rude, and unprofessional. I'll take my business elsewhere. I'm sure there will be some snarky rebuttal to this, as it seems that's the pattern from other reviews. read more

I had searched on several car sales websites (kbb.com, truecar.com, cars.com, local dealerships, and craiglist), but Hi Auto Sales had what I wanted for the right price. I saw the carfax info and test drove the vehicle with no issues. Don and Chris at the lot were very easy going. They were very helpful in fulfilling my requests and answering questions. The previous reviewer had me worried about ID theft on credit check, but the price was just right and I was not going get financing that needs credit check anyway. There were two other parties that bought cars while I was there, so I was not worried at all despite the fact that Hi Auto Sales is not one of those mega used car dealership. These guys have my vote! Thanks! read more

Wow....This place is the best of the best. I am from Las Vegas and no one here or any where close has the service and professionalism that this Dealership has. From the guy who picked me up at the airport to Chris and finally to the owner Don they made sure I was happy the first time I called to the drive off the lot. They picked me up at the airport and made sure I understood the terms and was happy with the vehicle. I have been home about 2 weeks after driving the car home and in my 50 years I have never been more satisfied. These guys pulled off a miracle with the Loan and terms. So Thank You Guys read more

Hi Auto Sales - My Vehicle and boy do I love it - Car Dealers Near Me - Westminster, California

Beware this dealer will RIP you off charge you fees after fees for paperwork and stuff you don't need. Also make sure you take a mechanic the vehicle I purchase had so many issues a week after purchase. Then they hold my car next door for a month because they couldn't figure out what was wrong it. At the end I called the bank to let them know they I've purchase a lemon. Bank stated that they wouldn't finance anyone from that dealer anymore after I faxed all the charges that I had to pay after I picked up my car and I had only a week with it. If you do buy a car from them make sure you buy the cool off period for like $300 even if they don't offer it get it. Is better to lose $300 than to be stuck paying for a lemon for 5 years. read more

I love this place I bought a couple cars from them. Never have a problem. Dan is always so honest. He always making sure the customer is happy with the car you bought. I recommend 100% read more

My husband knew what kind of Lexus I was looking for, so he drove from San Luis Obispo (about a 4 hour drive) because this dealership had so many to choose from. He got me a slightly used RX350 in white and I love it. It looks beautiful and drives excellent. He said the sales rep (Chris) was very professional and the transaction went very smoothly. Thank you HI Auto Sales for my Lexus, I couldn't be happier!!! read more

Hi Auto Sales - Car Dealers Near Me - Westminster, California

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Thanks to Chris at Hi Auto Sales for getting me a great deal on my Lexus! Very honest and willing to work on getting me the best interest rate possible. Very easy to work with, he put me at ease through what is usually a stressful car buying situation. I recommend that you check this place out if you're looking for a great deal and honest and easy car salesmen! Once again thanks Hi Auto Sales Team! Cal read more

Hi Auto Sales was very professional and while I was not in the market for a Lexus they did have exactly what I wanted which was a Toyota Rav4. This vehicle was very well kept and they gave me a great deal. I am only giving 4 stars because the gas tank was not filled and now only the first day I have owned the car I have to fill the tank as it is almost empty. Overall, I really enjoyed my experience here. They are very friendly and very professional. This is my first ever car I bought on my own and under my name and I am in love with it. Thank you Hi Auto Sales! read more

Hi Auto Sales - My 2002 Toyota Rav4 from Hi Auto Sales. I am in love! - Car Dealers Near Me - Westminster, California

I had been in the market for a Honda Element for a few months and one faithful day I noticed that Hi Auto had THREE amazing looking Elements in stock. I wrote to them via e-mail regarding my current financial capabilities and I was given a response in less than a day with advice on how to proceed. Since the other dealers never bothered to write back I took it as a good sign that they took the time to write back to me, so I made the trip from DTLA to Westminster on a Saturday afternoon. Firstly these guys know a lot about the inventory they carry. The car was priced exactly what it should have been priced at, not lower, not higher. There was no reason to haggle if it turned out to be in the condition the ad claimed. They had one Element left when I got there (only a few days passed.. that's how quickly they sold the others) it looked BETTER than the photos. I thought for sure they had photo-shopped the images but this 2007 EX model was in amazing condition. The alloy wheels, paint and interior were all immaculate. It was a little tricky getting a test drive out of them but if you're serious they will be able to tell right away if you're going to waste their time or not. I had cash ready for a deposit so I was dead serious. I took it for a spin and it was just great. It purred like a kitten for a car with 120K miles on it. Chris was a huge help with getting me financed, he knew exactly how to get the most out of the credit application with my mom as a co-signer, the process was enlightening. We waited about 30~40 minutes for the bank to respond and I was approved by Wells Fargo that afternoon. Another hour or so of paperwork and it was done! These guys are no-nonsense dealers, I imagine a lot of kids pester day in day out trying to test drive all their Lexus stock. Some people are obviously turned off by the fact that they're not there to coddle you or beat around the bush, they can smell bs a mile away. I will tell you this, if you're serious about what you want they will know, I learned a lot from Chris and he was there to answer literally all of my questions. From finances, registration, what to expect in the mail, even how this will be helping my credit in the long term. Thank you guys! read more

Hi Auto Sales - 2007 Honda Element EX, amazing condition both aesthetically and mechanically. Thank you! - Car Dealers Near Me - Westminster, California

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This was my first time buying a car from a used car lot and I must say this was the best experience I had. Christopher was the coolest sales man. Him and Don made sure I got the car i wanted read more

We needed minivan for the family. We found one through USAA at Hi Auto Sales in Westminster, California. The price was more than reasonable. We sent an email and one of their sales people, and one of their sales people responded in a prompt fashion. The rest of the process was straightforward, they kept me informed throughout. We received the Sienna as promised, and are delighted with our "new" vehicle. I recommend this business without reservations. If you call ask for Chris! read more

Superb service & really nice people. Thank you Chris for helping me with my new Highlander! I love it!!! He had the car in great shape with new tires. Honest people run this little car lot. You guys were really helpful and sweet! Thank you!! -Rachel Tip: park on the street. read more

Ought my fourth vehicle this May.. 1st time buying Hi auto sales. I hv to say I hv never felt so at ease. The process was fast paper work ready waiting for me to sign, considering I drove from bakersfield to pick up my bby. I plan on buying my daughter's car from them the end of this year....thank you for such great service. Love my 650i BMW read more

We bought an ES 350 Lexus from Chris, and it went very well for Us. He was cooperative with our financial institution and was patient with our transaction. And he provides a CARFAX. We are very happy with our car and I will most definitely buy another Lexus from HI Auto again in the near future. Just go to them and forget about the other dealerships. read more

I'm not one to post up a review on Anything. But from the second I stepped foot in dealership I noticed the great condition of vehicles they had in their lot. It's very stressful and time consuming having to find and purchase a auto regardless of dealership. But this is is ONE of many that you will notice that you will never be pressured and also feel the comfort and satisfaction from the greeting I received from Chris to the knowledge Don gives to his clients as much as he knows about that particular car you are looking for. I also forgot to mention the GREAT price deals for such immaculate condition autos they seek for a greatly reasonable price. I really never expected to receive such great and patient salesmen and dealership overall to exist anymore. Thank You guys Once again for all the help and knowledge you have given for me to finally get this great Acura MDX today. read more

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Drove all the way from Lancaster to get my hybrid camry here. They had a great price and the car matched everything my wife wanted. Not knowing what to expect being a small dealership we were very impressed. The customer service was great and Chris was a huge help thru the entire process. Definitely worth the 2 hour drive. read more

This review is for a phone call inquiry only. Definitely a "Meh, I've experienced better" experience. Have been doing my research on a specific model of car I am looking for. The owner himself answers the phone which I thought was great. Asked him if there was any wiggle room in the price of the car at all- even the tiniest slightest bit since I saw the same exact car with fewer miles, with no damage, for less at Anaheim Pre-owned. I'm fine with a "no, we can go down any further, sorry" answer, or maybe even "hey come down and take a look and it and let's talk numbers" but in all honesty, he came off a little rude/condescending. I understand this maybe how some car guys talk. So, here you go Chris, returning you the favor with equal stars to match the service you gave me. read more

Bought a car there, car has a bunch of issues, repairs cost more than what the car is worth but the saddest part is that they knew about it

Found the car I wanted. Had a friend who is a body shop mechanic come swing by and check out the car for me to see any flaws. He gave me the green light and I went ahead and made the deal. Salesman, Chris, was taking care of me throughout the whole process. Thanks for making a first time car buying experience easy. read more

I found a very nice looking car listed at a fair price on this companies website. The link to the Carfax report wasn't working, so I emailed Don (the owner) to ask if he could e-mail me a copy of the Carfax. He said to try the link on the website again. I went back to the website and somehow it magically started working. The Carfax revealed serious structural damage. I emailed him back saying that I was no longer interested, and 5 minutes later the Carfax link stopped working. I clicked through the other vehicles on his website and only about half of the Carfax links work and of the ones that do work, they are all perfectly clean reports. Don is a con artist and he is intentionally hiding information from his customers. Avoid this dealership! read more

Purchased a 2005 Toyota Highlander from the folks at Hi Auto Sales and can't say enough on what a great experience it was. I was able to work out a deal with Chris over the phone and rather than drag someone with me from San Diego to drive multiple cars, Chris suggested I take the train to Santa Ana and he would have one of his employees pick me up and take me directly to the dealership. Everything worked out perfect getting there and the the vehicle was in excellent shape as they advertised. He had the vehicle detailed including the engine bay and I can say several friends have been amazed that its a 2005 because of its condition. The paperwork process was painless with no pressure to buy additional packages or other nonsense new car dealers always try to jam down your throat. Everyone in the office was great and being a family run business, you are shown courtesy I've never experienced in the bigger dealerships. Looking around the lot while they finished up programming a new key fob for me, you can see the quality of cars, mostly Lexus, BMW and other high end brands. It shows Hi Auto Sales have a lot of pride in the quality of cars they sell. I would definitely recommend you take a look at their inventory and make the drive to Westminster if you see something you like. You won't regret the experience!! read more

DO NOT BUY CARS FROM HERE. They get these wrecked cars do the most minimal work on it just so you don't notice all the damages and prior beatings. They get these cars DIRT CHEAP from auctions and try to hide all the bad things about it from you. I asked the guy to see the car fax and there was 3 accidents he didn't tell me about. He tried to hide the carfax from public viewing right in front of me. When I asked him why he hid it he acted confused and undid it. Literally the cars here are horrible. They may seem cheap but you pay for what you get. You might as well spend more money on something that won't break. All the cars look good on the outside and you think they are fine but they are not. If you get lucky maybe 1/10 cars will be okay. I usually support fellow Vietnamese businesses but this one is dirty as hell. They lie to you about a lot of things. The accord I test drove smelled badly of cigarettes and he said it was never smoked in. Bull shit. They sell a lot of cars to ignorant naive people so they don't care. Please don't let them scam you lol. When I went home to check the carfax on the car he hid it was not there read more

Poor customer service, called on a Jeep confirmed they had it and it was available, drove 2 hours to be told it's on hold for a customer from day prior. read more

Today was truly an amazing day at Hi Auto Sales. The staff is welcoming, kind and extremely informative. Their work ethics are 2nd to none. Each staff member went the extra mile for me. I was able to test drive my new car, discuss the incredibly reasonable/ fair price and share fun conversation within an hour. Chris, my sales agent literally had me laughing the entire time. They all took such great care of me. My car was clean, washed and full of gas. I was doubt free and when I left the lot with my new car, I was confident that I made the right decision. Do your self a favor and purchase your car from Hi Auto Sales, the company is AWESOME!!! read more

Hi Auto Sales - I am over the moon with my purchase!!! - Car Dealers Near Me - Westminster, California

I'm an extremely satisfied with the customer care and my new car purchase. This dealer was helpful and honest about what you are purchasing. Took it on a test drive and also to do a new auto check across the street at Lexus. Compared to my last auto purchase where I felt pressured and the car ended up being overpriced with all kinds of mechanical issues. I feel confident about what I took off their lot. Thanks Hi Auto read more

Hi Auto Sales - Car Dealers Near Me - Westminster, California

I literally just bought a car today from this lot. All the employees here were extremely helpful and were always prompt when my credit union needed more information. I got a 2011 Nissan Altima Coupe with 21,000 miles for $14,800!! I couldn't be happier. This lot had the best deal I'd seen, they sold the car to me $2,000 less than the kelly blue book price, and I drove off the car a happy camper! Hi Auto, thank you for making my first car purchase a success read more