This place is legit. I went to look at a used Lexus and even though the carfax was clean, they were very up front about the car. It had been in some kind of minor accident as there was work done on the car. I didn't end up buying the car, but I would definitely recommend it to anyone and feel good about it. There are some big name car dealers who are not as honest (I've had a bad experience at Jim Falk Lexus as they were not up front about a used car in the same situation). read more

Very dissapointed at this dealer ive been saving up for a while and expected to negotiate the price. Of a car. They were selling for 7.9k i drove more than an hour only to be ignored and looked for the car and it wasnt there. I asked about it and one of the men told me lets negotiate... Without letting me see the car in person he points accross the street and tells me the car is over there.I asked to see it first and he said i already saw the pictures and that would be enough. So we go in his office to "negotiate". He shows me auto trader website and tells me his car is worth 7000 and its the cheapest. I found his car on cars.com and i saw other people selling the same car a year newer dor less.. he tells me all this extra fees things to sell the car plus everything else comes up to 9000$....... So im like okay and what can we do? He says he will drop it 500$ for me only and 8,500 out the door. I think his name was don or something like that. So the car has 158k miles he rounds it down and tells me 150........ Either tell me 158 or round it up to 160k miles i hate liars. The seats were rippied from the pictures and i expected to negotiate something out so dissapointed i started to leave and he tells me he will give it to me for 8,300$ and prints out a paper which he doesnt even bother to change the car which read lexus or simething and hands it to me.i drive accross the street to look at the car myself and i found it near a park. It was dusty and tires needed air . It looked like if they just left it there a few months without driving.I save up some more and call to check in and someone tells me i must spoke to don and they need to over write the price o 8800$.... So they dont let me see the car. It has high miles. They lie about the mileage. No typen of negotiation. Throw me more then 1000$ of side fees not the price they advertised. And after i call back to check in they higher the price from what they promised.. This dealer is unreliable . Bunch their liars who take advantage of people who dont know anything. He tried to convince me to put the 7000$ on a new car instead and do payments wtf.. read more

Had my identity stolen from this place. They check my credit report and shortly after that I suddenly got charged from 3 different credit check company. Call up all the credit check company and found out there are 3 account setup for each of the credit check company. Would not recommend to anyone unless you want your identity stolen. Beware of this place. read more

I made a low offer on a car as would any prudent buyer should do. I expected to be rejected but hoped for a counter or a simple price is firm. Don Ho did not do either. He replied with a sarcastic condescending comment about me selling him cars that I find at that price and good luck b/c I will need it. He continued to play email ping pong even after being told to stop. He accused me that I must have never baught a car before, must be my first, do my research and homwork, don't offend him with my offer, and on and on and on. I stopped replying but his last email was just the words "so long"....OMG. This guy has got issues. I'll spend my hard earn money where I am respected as a customer. Don, too many places in CA that sell the same cars you sell to put up with you. read more

I stopped by to look at a 2015 Prius V Blizzard White three that was advertised on CarGurus. All vin labels were missing on all doors, hatchback and hood. One of the salesman told me that Toyota was not using them anymore.One front fender had an aftermarket stamp. This car was listed as no accidents. I was asked if I wanted to see a second Prius V which I declined. I purchased a Prius V elsewhere and it has matching VIN labels on all doors, hatchback, and hood. The inner fenders say Toyota not an aftermarket stamp. I'd recommend thorough inspection of any car before making a purchase here. read more

The worst customer service ever! They won't even allow you to test drive the car without being sure of buying it. The point of test driving is to see if you will the car. Don't ever come here!!! read more

Chris (and staff) thank you so much for helping me with my purchase. I love my new truck! It's exactly what I was looking for and the price is just right! I'm so glad I stopped by your dealership :) read more

Purchased my car black Friday weekend. Super smooth process! First of all the lot is jammed packed with beautiful cars. They were hands off and got me the keys to as many cars as i wanted. Once i found the one i wanted, they maneuvered the lot to get ready for me to test drive. With a smile! Once inside, after providing the necessary info, they provided me with a firm out the door price! Where is the fun in negotiating right?. Nope their price was listed as A "great value" on car gurus and on fact it was the best deal on the market. They fully disclosed there was a car fax report on the car an walked the entire car with me identifying where the report came from. Seemed minor and certainly made me feel ok with the value. Great experience. My insurance company even required a Mercury certified photo and they took the car to the shop for the pictures. The car was washed waxed gassed and beautifully prepared for me upon pick up. Great experience. This small dealer has great cars and hassle free car buying experience! Thank you Hi Auto Sales read more

Not a good experience. I'm not one for badmouthing a business and I don't feel that I am with this review, it's just the real experience I received. I contacted HiAutoSale regarding a vehicle I was interested in at a price I was willing to negotiate and I admit I may have come across aggressive on my initial email but I've been contacting multiple dealerships so I was trying to get through as many as possible to relay my interest. The owner comes back with, "if it was that price, everyone would buy it"...really? So naturally I responded out of frustration and a little shock with "...Ok thanks, appreciate the "unprofessionalism" and he says "likewise" Can you believe that? How was I being unprofessional? If I was being unprofessional in anyway as the customer, I truly apologize, but realize, I was willing to negotiate. He could've easily come back with you "You know, that's hard to do with this vehicle, how about this price?, or could you meet me at this price? Or EVEN say the internet price is the best we can do", ultimately, I would have understood and could still have been in conversation to purchase their vehicle. read more

I created a yelp account just to give this place a great review!! These guys are as honest as it gets! This was my first time buying from a dealership and they made so easy for me. I visited 2 other dealerships before I found this one and had bad experiences with both. They have no ridiculous 1000 dollar dealership fee which is nice and go over the car history very well. Their prices are also very fair that I didn't even bother to try to negotiate because I felt I got a great deal. read more

Last Sunday, I bought a car in Hi Auto Sales dealership (trade in). It was the best experience I ever had in car dealership. I got beautiful car for a very good price, great "trade in" value and great financial terms, even better than I expected. And all of it with no hassle or pushing, or annoying negotiations which usually happens in most dealerships. Very fast, simple, easy process in a super friendly ofiice atmosphere. Chris was awesome and very helpful in everything. All people are very friendly and respectful there. I definitely going to come back and would recommend this place to all Lexus lovers:) They have a great selection at great prices and provide with exellent service. Thank you Chris and Don:) read more

Rude a$$ seller!! If I can rate 0 star I would. Freaking person just hide in the corner and smoke while we're trying to look at cars. Not only that but he was smoking while talking to us & being hella rude. No customer service provided here at all. I would never buy a car from such rude people like this. They are so unprofessional and they stated "well if this car has so much smokes scent than go find another one". Who says such a thing to their customers? read more

Recently purchased a 2010 Lexus RX450h here and I am a very satisfy customer. This is also my 2nd Lexus and the car is so reliable based on my experience. Hi Auto Sales is a small dealership and the people there Chris, Leena, and Don provided me the best car purchase experience ever. Chris was professional and found me the best finance rates for my 828 credit score. They have one of the best prices around for used car sales especially in luxury car such as Lexus. Generally I would do my research online by comparing prices through Autotrader.com. Bottom line they took care of me and promised my request before signing the sales contract. They even repair my scratched wheels for free as promised. I will definitely recommend my friends and family here on their next car purchase. I highly recommend people out there to check this place out when looking to buy a used car. read more

They will only get one star from me until Further notice ; - I went with my mom to look at the cars they have, my mom tells me about this car lot all of the time because me and my mom are both looking towards getting new cars we both make good money and we both can afford a car that cost 35K or up - I went there and I was checking out this mercedez Benz E350 they have on the lot because I love mercedez, so I'm checking the car out I connect my phone I wanna hear the stereo I want to hear the engine I want to evaluate everything this rude person by the name of don opens the door of the car and is gonna tell me do you have any questions? I said yes I asked for the price he told me it was 40,000 I'm shocked because it's a 2014, why is it so high? At a mercedez dealership it isn't that expensive for a 14 E-class especially used he comes in the car takes the key out and says I can't have you inside this car it isn't done yet and then kicks me out the car and locks the door and goes away? What the fuck ? That's disrespectful just because I'm young and I'm African American doesn't mean I can't afford it I have been an medical assistant + phlebotomist for over a year now I can afford it & I can make the money for a E class and any Lexus on that damn lot you don't know who has what so judging someone based off of how they look isn't right. I might go back there with my mom again because she wants an Lexus but now... I'm good on getting a car from them I'll go to Benz boys across the way and get a better deal for a 2014 C250 Mercedez for 22,000 with less miles on it read more

We've bought 3 cars at this dealer, everything was good. The cars that they sales were excellent, no issues. Fair deals. Extremely recommend! read more

We bought a 2012 Lexus SUV from this dealer last summer and now the car is showing hairline cracks all over the four doors, rear right and left quarter panel areas and on the whole rear lift gate. The body shop we take the car to for body repairs now are saying these cracks are likely due to shrinkage in too much bondo materials that were used in previous body works, most likely at this dealer. I know from past experiences that most of these used car dealers typically purchase banged up cars from various auctions and fix them up to resell and their ultimate goal is to do the least amount of repair work possible and to maximize profits. Car buyers BEWARE !!! it's probably a wise investment to order a carfax report first if you are considering buying a car from dealers like this dealer read more

Absolutely best service in town! I've bought two cars from this dealership and I couldn't be happier with my decision. My first car was an Acura TL and after 5 years, the car is still running smoothly. Now I'm back for my second car and with their speedy paperwork, I was in and out like a jiffy. My husband and I are proud to announce that we are owners of a brand new Lexus GS 350! We couldn't have made a better choice! Thank you to everyone at HiAutoSale for helping us find this precious gem ! read more

I had no clue car dealerships like this even existed. Friendly sales people, friendly office staff, very helpful, and staff who go the extra mile to make sure you are happy, rather than make sure you are sold. I don't think I have ever felt more comfortable being able to make decisions while buying a car before, and more dealerships should take some tips from this place. The three previous car purchases I made all resulted in either me: a) being pressured into trying to buy something I didn't want, usually a much more expensive car; b) hit with thousands of extra dollars and a much higher payment that i was expecting, followed by guilt tripping about how it'd be a stupid decision not to take it, followed by scolded when i didn't take it; or c) given plenty BS info and stories about a car that is not worth the buy. I ended up meeting with Chris, who helped me through the entire purchase, from looking at the car, driving it, and going over different options to help me work with my down payment and less-than-pretty credit history. I was waiting the whole time to feel pressured or pitched on one of the many Lexus and Mercedes vehicles they had, but they were never once mentioned. He was dedicated to working with me on what I wanted... not what would be good for them to sell. When I mentioned trading in my old car, he told me that it would actually be more profitable and wise for me to sell it privately than to trade it in, as my old car was almost 20 years old, and had a very low trade-in value compared to it's resell value. I've never heard such advice from a company that buys or trades in cars to be able to resell them for much more than they acquired them for... they turned down a deal for themselves in order to help me make a smarter decision. read more

Chris and Don were fantastic! Hong was very helpful as well. My wife and I went to look for a new mini van and they had the best price and selection. They let us examine the car throughly and take a test drive. We were shown all of the minor flaws and they went through all of the features. There was absolutely no pressure to buy and they gave us a great deal! I highly recommend Hi Auto to anyone purchasing or selling a car. Very helpful, kind, and professional!! read more

Just got my new 2016 Scion tC here and I'm so happy with it! The whole team was willing to answer any questions I or my family had. Chris helped me out with finalizing the paperwork and explained over everything since it was my first time buying a car! read more

I would like to thank Chris for making my car buying at Hi Auto such a wonderful experience. I purchased my car in 06/17, and I was a little reluctant to buy from a used car dealer, but I am now very happy with my decision to purchase my Lexus from Hi Auto. Everything that was explained to me about my car has turned out to be correct. My car was inspected by the dealership and passed all inspections. If you are in the market to purchase a vehicle, please do not hesitate to give this used car dealership a try. The car lot is very small, but the quality of cars, financing, and customer service is great! Thanks, Marilyn read more

Easy to deal with. Got a great deal on my 2015 Lexus GS 350.. Chris is the go to man.. he will answer all your questions..thanks for everything read more

i bought an s2000 from these guys. these guys are easy to work with. does their paperwork fast and gets you out the door fast. i was happy with the way they handle their business. when i got home my check engine light came on, so i called them up and they told me to drop it off back to Hi Auto Sales again. it was a pain in the ass just coz i live in san diego, i had to rent a car while it was back there (it wasnt their fault).. ill admit that it was a bit stressful having the check engine light on after you purchase the car, i was very worried about it, it also ruined my plans the following week just because i needed a vehicle (thus the rental car). but Chris and Don were very professional in this and fixed the problem very quickly. it was a stressful time but these guys will take care of their customers.. i would definitely go back here if i need another vehicle again, and id recommend these guys fosho! when buying a used car, dont just look at the car, read the reviews posted by customers for the dealership, because that will affect how you feel on your drive home. i might not have gotten the best deal for the car i bought here, but i was happy with everything which is what matters at the end of the day. 5 stars to you hi auto and for the potential customer reading this right now, buy with confidence, youll get taken care of. read more

Bought a used 2017 Lexus from them - transaction was easy, and they were willing to assist me in getting a spare key at no extra cost since it didn't come with one. Car was in great condition, and price was VERY reasonable. We have purchased a few different cars from them and would definitely use them again. read more

After scouring the internet for months for a specific model of Tacoma, I finally found one at Hi Auto Sales. The truck and the price were great. I had a great experience buying from here. Nice family-owned used car dealership that provides great service. They have quality cars (mostly luxury) and generally have good prices. The owners are great people. read more

Great Service and Smooth Transaction. I was second guessing because of other review, but as I had noticed with other reviews on other places some people are very quick to post a negative review. I gave them the benefit of the doubt and am very happy I did. Family owned business. read more

Once again HI AUTO SALES did good by me and helped me out... If your looking to buy a used Lexus or another high performance foreign auto, I'm TELLING YOU... GO SEE CHRIS @ HI AUTO SALES... THEY ARE THE BEST! Unfortunately, I was in a Total Loss accident, but god bless I am ok... At the time I bought my Lexus IS 350 X package at HI AUTO SALES (hard to find, HI AUTO will get one for you!), I purchased an EXCELLENT Extended Warranty from them. After the loss I contacted HI AUTO SALES for a refund on my extended warranty. Sometimes this process can be a big hassle with a dealership... But HI AUTO SALES was genuinely concerned with my well being after the accident, and expedited the cancellation and refund of my extended warranty check seamlessly for me and completely STRESS FREE... Which was AWESOME!!! The last thing I wanted to deal with was a back and fourth with the dealership after my accident. In a purchase process and in life, I like real HONEST people! You don't have to tell me what you think I want to hear with a smile behind it... You don't have to sell me... Just be HONEST and tell me what it is we need to do to get it done. I work in Sales myself, so that is why I love this dealership... They keep it simple, straight forward, and they are HONEST! In sales everyone thinks your lying about something, just how it is. But if you respect your customers intelligence and listen to what they are telling you, and respond accordingly... You will always get the sale if the customer genuinely wants to buy! Chris does exactly that.... Super simple, listens. and gives you a straight up HONEST response and eliminates the grey area. Anyways... If your looking to buy a used Lexus or foreign auto, for a great price, and make an easy deal go see Chris @ HI AUTO SALES! read more

They have the best customer service! I and my husband had not so good credit scores that moment but they understood our situation very well and handle everything super smooth! Also, when I needed to go there to sign papers but couldn't make it on time, they waited for me hours after they closed. The place might not look amazing (I'm sorry) however, they have a good selection and we got 2010 Honda Element for cheaper than other dealerships! (They gave us a deal too.) I highly recommend this place! read more

Highly recommend this dealer Chris was nice guy very helpful he knows whats he doing just go for it thank you buddy

I've recently purchased my Lexus at this location Chris helped me. Honestly the best service ever ! No nonsense, wasting time & you don't feel like they are pushing you / desperate. I've purchased a car from a small dealer once and it wasn't a real good overall experience. Chris and the others working here are willing to really help you and get you the best comfortable deal for yourself ! Definitely will be purchasing my next vehicle from here again! read more

I don't ever write reviews, but I really wanted to share how great of an experience I had at Hi Auto Sales. I had been to a number of used car lots all around So Cal and was so fed up with the BS of unprofessional salesmen and the flat-out lies they feed. Walking onto this lot was a breath of fresh air. Chris was super nice and there was absolutely no pressure, which I really appreciated. You can expect an honest answer to any question you put to him. The advertised internet price for the car I wanted was fair and I didn't feel the need to haggle to get a great deal. I've been driving my new car (2010 BMW 328i) for a little over a month now and couldn't be happier. I will definitely be back to Hi Auto when it's time to upgrade my car again. THANK YOU, CHRIS!!! read more

Just bought a Rav4 from here about a month ago and I couldn't be happier with my car! They worked with us so we could meet our budget and I am so thankful for that! We will definitely come here for our next car. read more

Just picked up and 07 GS350 fully loaded at a great price!! Chris is the man!! Super cool and a straight shooter most of all! No BS! Won't waste your time and is a very honest guy. I told him which Lexus I was looking at and he help me get to the interest rate and monthly payment were comfortable with. Plus the quality of cars at Hi Auto are GREAT! They have all selections for all budget types! Thanks Chris and Don!! We love our GS350. read more

This place has a great selection of Toyotas and Lexus's. It's a small dealer but they don't push you to buy anything. They ask if you need help and let you look around. I had been looking around a few weeks and this place had the best deal and best looking cars. I was able to buy my car from them that same day in just a few hours. Chris is very knowledgeable about the paperwork process and even gives tips on financing within your budget. I will definitely recommend this place to others. I was willing to drive an hour and a half to get here just to get the best deal. read more

We did A LOT of research before buying our car. Hi Auto had, by far, the best prices. They have a large inventory of luxury vehicles for a small dealership and they're all priced well. I recommend this place to anyone looking for a good quality used car at a great price. read more

I bought a white 2008 IS250 from Hi Auto and it was in great condition for a very good price! I had researched EXTENSIVELY specifically for a white Lexus before and came across this one online. Chris was very helpful/kind and really goes the extra mile to make site the customer is happy and satisfied. I will likely be coming back for my next car! read more

Service was very great. They helped us find a new car for my parents. We came home with a Honda Odyssey and was very satisfied with the quality. Thank you auto sales, I highly recommend going here! read more

I had been searching for the Lexus 300h for over a month. I found the one I want at HI Auto as they specialize in Lexus. They have the best prices and are very easy to work with. Chris got me the best financing terms and was approved within 30 minutes. I then went to pick up my new car the next day and was in and out of there within an hour. The car had been detailed and was ready for me to go. I appreciate efficiency as I am always so busy and in a hurry. I would definitely recommend Hi Auto to anyone looking for a Lexus with the best prices around. Todd Jones--San Clemente, CA read more

Don and the rest of the friendly and accommodating people that work there have sold 3 fine vehicles to me and my family, and have never had a bad buying experience. Very forthright as it pertains vehicle history. With each used car we have purchased, there were signs of typical wear and tear on both interior and exterior, which is to be expected with any used vehicle. And when they were brought to Don's attention, he saw to it to either repair blemish spots, or discount the sales price accordingly. And they did so without hassle. These folks really took care of us. We will definitely return when we want another quality used vehicle. read more

I just bought a 2003 Hyundai Elantra from them and had a great experience. Leyna was very nice and even had them put gas in the car and brand new floor mats. These extras were unexpected and appreciated since I had already paid for the car and was just waiting on some paperwork. I would recommend Hi Auto to anyone who can't afford to go to a major dealership but still want to get treated like a valued customer. read more