Disappointing Experience with HomeShield I wanted to share my experience with HomeShield, as it has been quite disappointing. We initially reached out to them in February last year due to a major rodent problem in our attic. Although things started off promising, the overall outcome fell short of our expectations. From the beginning, the HomeShield estimator appeared knowledgeable and assured us that they would take care of the issue, no matter how long it took. We signed the contract, even opting for attic cleaning once the job was completed. However, the actual execution left much to be desired. Despite identifying a few entry points, the subsequent weeks revealed no progress in rat control. While the nighttime activity ceased, it was evident that the problem persisted. The completion of the job and "attic cleaning" left me unsatisfied, as it seemed like a half-hearted effort. It appeared that Tyler simply vacuumed around the entry point and called it a day. We had to contact HomeShield again after a few weeks due to the same problem. To their credit, they promptly responded and sent a higher-tier inspector to ensure no entry points were overlooked. Although they found and sealed one more hole, the issue still persisted. At that point, HomeShield recommended a smoke test to rule out any pipe-related concerns, but it turned out that our pipes were in good condition. It became apparent that HomeShield's interest in the job waned over time. They started making excuses about how the rats could be finding their way in, leaving us frustrated and without a resolution. As a final attempt, they installed cameras in the attic but never followed up or checked the footage. Months passed with relative quiet, and I refrained from reaching out to HomeShield during that period. However, around four months ago, the activity resurfaced, and I called them again. A technician confirmed the presence of droppings and assured me that an inspector would be sent. Unfortunately, nothing ever happened. More months passed, and now we find ourselves back to square one, experiencing sleepless nights and insulation coming out of the air vents. During my recent call to HomeShield, I expressed my urgent need for assistance. To my dismay, they dismissed my concerns, claiming that the last visit reported no activity (despite the obvious evidence to the contrary). Furthermore, they stated that since we have surpassed the one-year mark, a new quote would be required for any further action. All they offered was to send someone to pick up the traps and cameras. Overall, I am deeply disappointed with my experience with HomeShield. The lack of results and the apparent indifference toward resolving the issue have left me feeling like I wasted a significant amount of money. Regrettably, I cannot recommend HomeShield to anyone in a similar situation. Following my initial review, HomeShield reached out to me and expressed their desire to address my concerns. "D" scheduled a follow-up visit and came to my house. He was courteous, knowledgeable, and empathetic, acknowledging the frustration I had experienced. He admitted that HomeShield had dropped the ball and apologized for the inconvenience. During his inspection of the attic, he discovered that all four traps had caught rats, and he also located the camera that had been left behind. D diligently searched for additional entry points around the house and found two more. He assured me that he would personally handle my case and ensure that everything was properly resolved. Feeling heard and understood, I agreed to deactivate my review as promised. A few days later, I contacted HomeShield again and requested someone to come and set up new traps. They promptly sent a team who took care of the newly discovered entry points and installed fresh traps. However, it became apparent that HomeShield's interest and dedication started to wane. There was a lack of follow-up, and when I reached out to D to report a suspected catch, he seemed preoccupied and frequently engaged in phone conversations with his boss. HomeShield attempted to push me into signing a new contract, even though the initial problem had not been fully resolved. I expressed my reluctance to enter into any new agreement until the existing issue was addressed. During a conversation with the manager, he conveyed that HomeShield had already gone above and beyond their usual service frequency. He suggested that they could only make a couple more visits, claiming that resolving the rat issue entirely was unlikely. This contradicted the promises made during our initial engagement. In the end, HomeShield slipped a new contract under my door and failed to show up for the agreed-upon visits. When I reached out to D expressing my disappointment, he did not respond. It has become evident that HomeShield's primary objective was to have my review removed. read more

My experience with Home Shield was incredibly disappointing. Throughout the process, it became evident that communication and customer service were not priorities for this company. It typically took about a week or more to receive any form of response, leading to frustrating delays and misunderstandings.The lack of communication resulted in incorrect information being provided to us, particularly regarding the duration of time we needed to vacate our home. This misinformation cost us hundreds of dollars in housing expenses and lost wages, as we were unable to attend work while awaiting the gas company and Home Shield to remove the tenting on our property. While they eventually reimbursed us for the housing costs, the inconvenience and financial strain endured were substantial. What compounded the frustration was the absence of a consistent communication protocol within the company. Despite handling all communication with the representative assisting us, as well as managing payments and contract signings, contacting the main office proved futile. Also despite the fact that the main office had been communicating with me via email and text throughout the process, they claimed they were not authorized to speak with me over the phone directly because I was not the owner of the home. Their policies are not clear. The company's inconsistency and lack of cohesion in communication procedures leave me hesitant to recommend their services to anyone. My experience with Home Shield has been so poor that I have no intention of conducting any further business with them in the future. UPDATED Review: I recently spoke with Truitt from Home Shield to discuss the issues I encountered during our home fumigation. He was very understanding and took the time to listen to my concerns. I appreciate a company that actively listens to their customers and is proactive in implementing changes.Based on our conversation, I have confidence that Truitt and Home Shield will address the problems I faced and work to improve their processes. I hope these changes will ensure that my experience is the last of its kind. It's reassuring to see the company taking action, and I look forward to seeing the positive results of their efforts. read more

I recently had the pleasure of experiencing top-notch service from the team at HomeShield Pest Control. Led by Sebastian, Luis, Adrian, and Elias went above and beyond to ensure that our pest control needs were met with professionalism, expertise, and a genuine dedication to customer satisfaction. I couldn't be happier with their exceptional service! From the moment Luis, Adrian, and Elias arrived at my doorstep, they exuded a friendly and knowledgeable demeanor. They took the time to thoroughly inspect our properties, attentively listened to our concerns, and provided detailed explanations of the pest control measures that would be implemented. Their expertise was evident as they confidently addressed my questions, offering valuable insights and suggestions along the way. What impressed me the most was their meticulous approach to pest control. Luis, Adrian, and Elias were incredibly thorough in their work, leaving no stone unturned. They meticulously treated every nook and cranny, ensuring that my home would be free from any unwanted visitors. Their attention to detail and commitment to delivering a pest-free environment was truly commendable. Overall, I cannot recommend Luis, Adrian, and Elias from HomeShield Pest Control highly enough. Their exceptional service, expertise, and dedication to customer satisfaction are unmatched. If you're in need of pest control services, don't hesitate to reach out to them. They will undoubtedly exceed your expectations. Thank you all, for making my experience with HomeShield Pest Control a truly outstanding one! read more

My apartment has been completely hijacked and overrun by ants. It has been nothing short of a nightmare. I couldn't eat or sleep. My landlord has been almost as bad as the ants, although at least no one could call them lazy. I decided to enlist the services of HomeShield. It was the right choice in my opinion. What initially prompted me to make my decision was the fact that they are eco-friendly, pet friendly (my cat has a compromised immune system), and every single one of their reviews were all positive. That in itself speaks volumes. From the initial phone call with Emily D. to set up my appointment to my service technician Carlos J., it was like a huge weight had been lifted. Carlos J. was so patient and kind, and answered all of my questions and addressed every one of my concerns. He genuinely cares about what he does and the people he services. He literally took the time to explain to me and educate me on the type of ant I was dealing with and if there is a problem down the road, he'll be back. He didn't miss a spot of the outside and inside. He didn't act like I was crazy or that I just had to live with this. I don't feel so alone anymore. I would recommend HS to anyone, especially if you feel you have nowhere to turn! I will be updating my review in the days and weeks ahead, but so far so good (I have only seen two since Carlos left several hours ago, but normally I would have seen ten or so by now). read more

My clients and I have the opportunity to work with a multitude of pest control companies and 9 times out of 10 they always pick HomeShield Pest Control. It's incredibly easy to schedule an inspection with them, even during these crazy times when it seems like all vendors are weeks out, they try to work with you and your clients' schedules and their turn around time for reports is rather quick. The past few inspections we have had Chase Berry who has always been ON time/punctual, professional, polite and explained the process as well as his findings in a way that was easy to understand. He was very thorough in his explanations and his recommendations and didn't try to upsell you. Rather, he wanted to make sure that you and your clients are provided with all options and really emphasized on any safety/health concerns as well which I really appreciated. Pricing for them is also very reasonable compared to other companies and what's great is that they not only do termite remediation, but also pest control as a whole, which working with some major termite companies, they only focus on termite. I would definitely recommend this company if you are looking for termite-pest control services, and HIGHLY recommend asking for Chase. He's been in the business for a very long time so he's knowledgeable and experienced! read more

After experiencing recurring noises from rats, I reached out to Homeshield again and received prompt accommodation. Dee, a highly skilled technician with outstanding professionalism, inspected the property for signs of rat entrance. His keen thoroughness and clear communication skills gave me assurance that the ongoing issue would be resolved. He seemed deeply dedicated to learning the ins and outs of the home environment by asking thoughtful questions. He took the time to survey the attic, backyard, garage, and even front yard. Dee expertly identified tricky openings hidden away. I also noticed that he paid careful attention to wear shoe covers in the home. I appreciate him going above and beyond. I also enjoyed Gabriel's follow-up service. His friendly demeanor along with his diligent handiwork on patching the holes deeply impressed me. He addressed our concerns by ensuring that all possible openings would be enclosed for good measure. I value the way that Gabriel meticulously proceeded with all patching without rush. I feel incredibly blessed to have received service from these two. Even though I had doubts about working with Homeshield again, I had an incredibly wonderful experience this time! Thank you. read more

I recently found myself battling by an annoying ant infestation in my kitchen, and I'm happy to share my great experience with Homeshield Pest Control. Their service not only helped me get control back over my home but also left me impressed by their professionalism. From when I reached out to Homeshield Pest Control their team was very responsive. They understood the urgency of my situation and promptly scheduled an appointment for an assessment. The pest control rep arrived on time, equipped with the necessary items and expertise to address the ant infestation. He took the time to explain the treatment plan in detail, ensuring I understood the process and what to expect. The treatment itself was conducted very well. He targeted the ant colonies directly, using specialized products to eliminate both the visible ants and their hidden nesting pathways. What impressed me most about Homeshield Pest Control was their commitment to customer satisfaction. After initial treatment, they followed up ensuring that the problem was resolved. Furthermore, their pricing was fair, especially considering the high-quality service and results. read more