While I find it completely useless to review a place such as IHop on here, my experience was so terrible at this location that I feel obliged to complain about it somewhere. After we were seated, it took us 45 minutes to even get our orders taken. Like, how does that even happen? We should have had our orders taken, food on the table, and us halfway done eating after 45 minutes inside a restaurant. But no, we were just left sitting there. Our drinks took more than forever to come out as well. All we had was three waters and an orange juice which takes less than a minute to prepare yet we didn't see our drinks for half an hour. The waiting area for people wanting to be seated got ignored for so long that the busboy started seating tables and placing dinnerware with his hands still covered in his plastic sanitary gloves. Highly sanitary there. I really don't know what everyone else is talking about when they say the service is good. Each waiter/waitress looked so dead eyed and unmotivated. Even the manager on duty looked the worst out of the bunch, with numerous 100-yard stares across the restaurant. The cushion I was sitting on was non-existent, and I just sunk into the booth when I first sat down. I pretty much had to sit in the middle of the booth cushion just so I wouldn't be 6 inches lower than where I should have normally been. All that being said though, they have awesome bacon here. Whoever was the chef that night gets a huge thumbs up from me for the bacon. Tasted like real home cooked breakfast bacon. read more

Ok, ok. It's an IHOP. I didn't come here expecting a miracle, but I did come expecting a clean glass of water. Unfortunately, that's too much to ask. My water was drizzled with bubbles of grease... Yes GREASE! It looked disgusting! After a Saturday morning workout I needed a bite to eat. It was quite crowded at noon on Saturday, but that's to be expected. We didn't have an especially long wait, hence the additional star. What I ate: Cheeseburger- OK... Nothing to really discuss here. Buns, meat, cheese, lettuce, tomato and onion. Meh. Fries: well seasoned, but cold. Can't promise I'll come back. Can't promise I won't. Meh. read more

It is a mess back there in the kitchen.... They sat me next to the kitchen where I have a perfect view of the counter with all the food. It was constantly full of food in the window and the servers were just not quick enough to serve their customers. You had my server constantly tell at the other servers telling them to get your food out the window cause it's piling up. The food DOES NOT look like the picture at all... They are soooo messy and sloppy. My pancake was so tough I had to cut it with a knife and even then I was so tough. My eggs were so greasy and my bacon looked like it can straight from the oil to my plate. Gross Makes me want to never eat here again. read more

See all

Very disappointing! I go to this iHop atleast twice a month. Their service is normally decent (depends on who is your waiter) and their food is good. But today I went in with 2 others at 2:28pm. As soon as we walked in, there was a gentleman patiently sitting there waiting to be helped. Looking on further into the dining areas, ihop were occupied with a FEW customers. Two (2) waiters/servers repeatedly looked at us and walked away, another woman in a blue apron also saw us and walked away. All three oth them looked at us atleast 3 different times. Neither 1 of them bothered to even ackonowledge our presence. They didn't smile, say hello or even tell us to wait just a second for us to be helped. They all looked, and walked away eventually to just talk to each other. 2:35Pm we were done standing around without any help from someone and decided to take our business to Mel's Diner instead. Very very disappounting. Dont think I'll be visiting this location again read more

UPDATE - Yelp fixed the location to Richmond instead of San Pablo! ************************************************************************** San Pablo, really? I always thought this area was in Richmond. Anyways, this is what you would expect to find of a IHOP. Typical greasy spoon type of stuff, but if you have that evening craving for pancakes, bacon and eggs, this is the place for you! I don't come here too often, but when I have that craving, this is where I go. When I went there last one of the faucets in the women's bathroom was falling off the sink, but the other sink was functioning fine. read more

Went here the other day and was looking forward to some pancakes. We were seated and were NEVER spoken to for 15 minutes. The hostess never greeted us. Just said, "two?" and began walking looking back at us; expecting us to just know. Once seated, again, no one ever greeted us at the table. We were placed between two other couples so we knew there was a waiter here. As we waited for our server, we noticed there were plenty if staff. I just don't understand either the laziness or lack of organization here. Eventually we left very disappointed. I would have given higher stars if we were greeted like human beings, greeted at the table AND eaten the food. It's safe to say, I'm never going back here. read more

(only gets a star because our breakfast choices were not bad) Stopped here to grab a nice hot breakfast before hitting the road on our trip back to Los Angeles. There were several parties in the foyer waiting to be seated and we were all approached by a barking server named Keenan. He hollered out "NEXT GUEST" not once, but three times in rapid succession. He startled all the waiting parties because we all forgot who was the "next guest". At the third rapid-fire "NEXTGUEST", I moved forward and said "me" - he again rapidfired "HOW MANY?" "HOW MANY?" "HOW MANY?" to which I responded "THREE!" As we were seated, he continued this manner of order queries to us in the same loud, bellowing tone. Keenan was so intent on his barrage of queries, he did not let any of us speak - "YOUNG LADY? EGGS?DRINK?TOAST? YOUNGMAN? EGGS? DRINK?TOAST?, ETC. Needless to say, Keenan ruined my morning meal. My family and I just busied ourselves with finishing the meal and hitting the road. Even for a Sunday morning, this IHOP was not that busy, nor had that many patrons waiting to warrant this type of reception by a server. To be treated by this person in this manner is not only inhospitable, but very unprofessional. I will most definitely not dine at this IHOP in the future, and will advise my family and friends in the Northern California Richmond area, of my experience. read more

Met my friend for breakfast. We entered the lobby with another gentleman, so began the wait. My friend went and found an employee who said he would be there in a moment (5-minutes.) We then get escorted to our seats along with the other customer. So we sat and waited, and waited with a little more waiting. So the gentleman who entered with got up and left without receiving service. After a couple more minutes we left with no service. I would say DO NOT GO THERE. read more

Came in with a party of 7. Norma was our waitress and she was fantastic. Super friendly, great additude, and very attentive. Best customer service we've had in a very long time read more

Horrible service at night time. Takes 30 minutes to get order and 15 minutes before anyone will talk to you. The funny thing is that it's not even busy they're just lazy read more

My shit was terrible sent it back still fucking hungry. Bunch of bullshit. Run run run waste of time !!! read more

IHOP - TERRIBLE NOTHING ELSE I CAN SAY BUT TERRIBLE!!!! RUN FOR THE BORDER!!!! - American Near Me - Richmond, California

waited over 2 hours to be seated , a party walked up and the waitress was going to seat them but then i had to get her attention that we were next because our name was next on the waiting list , bathroom was disgusting, stalls were nasty, no tissue no seat covers , very unsanitary, me and my fiancé get seated we were greeted by our server , i asked for a cup of hot water , it was light brown , while we were waiting for the sever to come back , i took sum hand sanitizer and put sum on my napkin to wipe the table after i wiped i looked at the napkin it was filthy , it looked as if sumbody walked across the table in their shoes it was so much dirt , after i showed my fiancé the napkin we immediately left , I would never come back to this location and i'm gong to make sure I tell others not to as well read more

Oh my god this place is great. The food is good, the service is great, and the employees are so nice. I didn't have any problems with them.

Will always get a good fluffy pancake here. My eyes were definitely more hungry than my stomach could handle. I haven't been in 5 years so I wanted to devour the pancakes. But the combo of unlimited pancakes got the best of me. Nothing bad about the food. But the place was stuffy and humid. The place was (and always is) packed so that makes sense. Super positive, the hostess said the wait was 25 mins and we waited 15 mins, woo! read more

We were wondering if they still have unlimited pancakes or not, so called at 2:45 talked to a person on the phone. It's a guy who picked it up and said they still have now, he wasn't sure when it's the last day, he said probability 16...... Went there around 3:30, one of the lady told us they don't have that offer anymore, really? It ends within an hour? I don't think so! Their employees needs to know their own menu well enough in order to tell customers,not just give out the wrong information and don't care!!!!! read more

What's to say? My boyfriend and I just left there after having a late breakfast (we normally have our Sunday breakfast at Lama Beans in Berkeley), before we even leave our seats I'm throwing up my hard and undercooked French toast, runny eggs and undercooked hash brown's. If your throwing up before you get your bill, it's a wrap. Good luck to all of you who will risk your money and lives by eating here. read more

Horrible service. Waited to be seated and no one was at the front, and no one came to greet us. Waiter made eye contact with us too and didn't bother coming, so we left. I get that they are short staffed since it's the holidays but at the very least you tell someone "I'll be with you in a minute." Instead, the waiter just disappeared into the kitchen area. Pretty rude. Not the first time I've experienced shitty service at this location. This place is pretty lame and not worth wasting your money here. read more

Racist. Waited 30min for my food. Order was wrong and cold. Unacceptable. Can't rate this below satisfactory. Terrible

Usually pretty good, but maybe I should never go on a Sunday. We ordered Build your omelette, grits, hasbrowns cooked LIGHT, & Pancakes. We got Omelette with Sausage (but we said "salsa", not sausage) Super hard lumpy grits (ew) He forgot our drinks Hella dark hashbrowns (sent back) And then our waiter just stopped coming to the table and started helping others, so I had to get up about 4 times and go behind the little service area and ask random people for all the things he forgot. Maybe it was because it was Sunday. Maybe our waiter should go into another field. At any rate... It left a bad taste in my mouth. May not return. read more

I ordered the chicken and waffles. It was good I thought the presentation could be better but it's ihop. They gv u breast, thigh, wing, drumstick. The chicken breast was moist, I don't usually fuck w/ the white meat so they did sum right. but it was good. There menu also has hot links, fried pork chops, Louisiana stuff served lightweight read more

I recently came to this ihop with my son for breakfast. Usually ihop is just ihop however, my breakfast experience was changed due to our server Keenan E. #207. Keenan was polite, attentive, and cheerful. He made the difference and seemed motivated. Other people should take note of Keenan as he sets the bar for awesome customer service at ihop. He's awesome! read more

IHOP - American Near Me - Richmond, California

First of all im giving 3 stars only because of our hard working waitress that was the only waitress in the pm shift no one else helping the poor lady. The lazy manager wouldn't even help her shame on her read more

Service at this location has since improved from the last time I actually wrote a review. Keenan is definitely still the best but we've also found a new favorite - Eric! He's like a Keenan Jr, he's so great. Doesn't even have to write down your order! Prepare to wait during peak hours, it definitely gets pretty busy. Always worth the wait for those freshly made pancakes though! :) read more

Service super friendly, food was delicious. Love the fresh orange juice. One of my favorite IHOPs....

I gave this place many chances. Food is ok. Service needs so much help. Today was the last straw. My family n I went here on a weekday morning. There was no one at the front desk. Three workers looked at us and kept walking. They could have at least said it will be a moment. They didn't appear that busy so I do not understand why there was no one in the front to seat people. read more

Lives up to my fairly modest expectations for this well-known chain. Wide selection of pancake and egg dishes, in large portions; plus a few sandwiches and, in the evening, a decent dinner menu, with some senior specials. Menus change frequently. We most often go there around noon on Sunday, their peak time, so of course we get what we deserve: typically, a wait of 15-30 minutes, and rather slow service once seated. Much less crowded at other times. Tried on our most recent visit: a merely okay Philly cheesesteak, and New York cheesecake pancakes, with good strawberry topping but little evidence of actual cheese. For a place that specializes in breakfast, their coffee is surprisingly mediocre. Even McDonald's pours better coffee these days. Anyway, I'm glad it's in the neighborhood, but I probably wouldn't go very far out of my way to visit them. read more

I came here on a Sunday evening. I was starving out of my mind, in a huge hurry, and seriously craving pancakes. Their tag is, "Come hungry. leave happy." My partner says, "Come hungry, leave fat." I say, "come hungry, leave hours later because their service is so freakin' slow." We were seated quickly because the restaurant was not too full. The server took a long time to come with water, then disappeared for a while. He finally came back to take out order. He disappeared again until he served us our dishes. Then he disappeared for the rest of the night. I know he still existed because I could see him across the room, but he magically never caught my eye or my waving arms. The thing is, the pancakes here are really good, and, every once in a while, I crave a stack of fluffy and fatty. read more

Yay for unlimited pancakes! I like that this place is simple and not very expensive for a breakfast fix 24/7. I usually order two egg, bacon, and hash... And of course fruited topped pancakes. Yum. They're really nice and easy going at most IHOPs. I enjoy this place because it's close, decently tasting, nice people and cheap. read more

This location of IHOP was pretty clean, staff was very nice and service was fast. I had a split decition with French toast, two eggs and bacon. The French toast was pretty good. I love coming to IHOP for the pancakes and French toast. read more

IHOP - Fruit lemonade - American Near Me - Richmond, California

See all

I went here on 12/30/15 with my best friend late night and service was terrible as usual. But on top of that my friend saw a roach walking on the floor by the kitchen. I got up to confirm and sure enough it was. So a Latino man came out to stomp on it and cleaned it up before I could take any photos. I asked for a number to corporate and I was asked by a few employees what did I see as if I didn't say it loud enough. Needless to say I won't EVER BE BACK. That's gross and I usually spend at least $15 every time I go so if they can't afford to take care of a roach issue then I can't eat there read more

IHOP - MY BILL THAT GOT COVERED BECAUSE WE SAW ROACHES WALKING IN THE KITCHEN. Don't eat here - American Near Me - Richmond, California

Pros: The manager/host is extremely friendly. Most of the staff are also pretty friendly so that's a plus. The food is good, it's your average bacon, eggs and sausage etc. It's hard to go wrong with this type of food. My favorite is the Spinach/Mushroom omelette. I like to add my own sides to it but I've ordered it twice already and it's been consistently delicious. Cons: The food takes a long time to be served. I understand that they are busy, but it takes a really long time to get your food after you order. The last couple of times I have gone, we waited an additional 40 minutes to get our food after our order was taken. I suppose the friendly staff makes up for the long wait time. read more

Victoria the Mgr is da bomb ! She let me use my bday pancake coupon towards anything on the menu: bkfast, lunch or dinner ‼the healthy egg white omelette w/fresh vegetable & fruit cup is just up my alley ‼ read more

IHOP - Healthy egg white omelette w/Swiss, spinach, mushrooms, onions & tomatoes wfresh fruit - American Near Me - Richmond, California

Best...IHOP...ever... Every Sunday, this place has a Southern breakfast special that is very much worth going to. My little sister went to college in the Bay & I used to visit her in Richmond often. We'd hit this place up every Sunday because the southern food here was great. Hot links and pork chops were always my favorite. You'd never expect really good pork chops to come out of an IHOP kitchen, but these chunks of pork were awesome. The Sunday's are usually really crowded because of this, but its well worth the wait, in my opinion. I still remember the first time that my sis took me here. It was truely a pleasent surprise. read more

They are ok. We ordered food to go and it took way longer then we were told. decided to eat in the restaurant and they made it a big deal. Took a while to be seated but it wasn't to bad. Conveniently close to hilltop mall and century theater. read more

Extremely slow service - the orange juice is watered down - waitress never came by to check on us the food was good but service is garbage we will not be coming back to this ihop next time we will pay the toll and go to a different one read more

I've already reviewed an Ihop, and I am about to review another one. I don't know what this says about me. I'm giving this one the same number of stars as the Lombard St. location, but, even though it's the same restaurant, it's kind of like apples and oranges, here. There are many variables that should be taken into account when reviewing a place like this. The way the food tastes, the "ambiance", and the service all greatly depend on, most of all, what time of day it is, and how high/inebriated you are. When we got there, it was probably around 1am on a weeknight. the place was nearly empty. In fact, I think it may have been completely empty except for us, and a woman and an AC Transit driver fuckin DRY HUMPING IN THE CORNER. Not even just making out or anything, I mean, they were seriously goin at it, and they were in plain sight, so there is no way the staff could have not seen them. They could have very well been doin it over there, and no one said or did anything about it. ....Ok. On to the food. We ordered the appetizer sampler platter, which was just a basket full of assorted deep - fried things. The mozzarella sticks were amazing (although, how can you fuck up a mozzarelly stick, really) as were the onion rings. Every one of the dipping sauces were good, too. My double blueberry pancakes were every bit as good as they were at the Lombard St. location, too. As far as service goes, our waitress did make us wait a little, but once she came to us, she memorized every one of our orders, and the food was brought out in a relatively timely manner. (It's fucking 1am, there is kind of no excuse for slow service. Unless you're tired, I guess.) She wasn't that attentive, but, whatever. And so, Richmond 24 - hour Ihop, thanks for being open all night, providing us with delicious munchies, and...thanks for the free show (?) read more

The food is good. I like ordering the omelettes with pancakes. The service is always great. They generally have good Staff. Not always but I'd say a good 90% of the time. And usually service is meh when its busy. The wait time is always terrible on weekend mornings. But it's worth the wait, especially for pancakes. Yumm. read more

This place gets one star as a whole ! Not only was the service SLOW AS EVER our food was blah...AT BEST....I got some cold ass pancakes the first time and the second time around I was mad I even asked for "fresh" pancakes. Do yourself a favor and go to bed hungry....do NOT eat here lol.....got there at 1150 and we are just leaving at 110a! And we got our food to go read more

My gf and I ate here and it was a little more than the quality of the food. I try not to eat here but the kids wanted their specialty pancakes.. For being an iHop they really don't know how to make Pancakes. I was going to rate this place a two stars, to be honest I am not sure how they stay In business but then The server Eric was very nice and always had a smile on his face. Very responsive. Umm this place is okay at 2 in the morning read more

The food was good , service ok , waiting time to be seated was horrible we waited 46 mins for 8 people and the waiting time for our food was bad as well . We spent 2:20 hrs to have breakfast , oh and the caffe is basically just water with a hint of coffee lol . We are definitely not coming back . read more