Extremely slow service - the orange juice is watered down - waitress never came by to check on us the food was good but service is garbage we will not be coming back to this ihop next time we will pay the toll and go to a different one read more

Ordered over the phone for take out. As I was placing my order, I could tell the girl on the other end just wanted to get off the phone. I was asking questions (like can hash be subbed for pancakes on that one? etc etc) and I could tell she was in no mood to offer any more service than she had to... :-/ Just got back to work after picking up the take-out. Front desk girl (seater/to-go person) had 0 personality. Barely even cracked a smile. Poor girl, hopefully whatever was bothering her gets resolved quickly. Order is correct- just had to ask for a few more butters. Food is delicious. My mushroom/spinach omelette with hollandaise is great.. very flavorful! If you go here, don't expect great service, but the food is good :-) read more

Th server asked about the bill before we even got to order our food, we just sat down for breakfast super tired horrible service he was so informal who asks bout the bill before we ha e a chance to speak of what we want? Please for future reference we will Never visit this establishment again. Geeze need to go bac to the east coast! read more

The food is good. I like ordering the omelettes with pancakes. The service is always great. They generally have good Staff. Not always but I'd say a good 90% of the time. And usually service is meh when its busy. The wait time is always terrible on weekend mornings. But it's worth the wait, especially for pancakes. Yumm. read more

This place gets one star as a whole ! Not only was the service SLOW AS EVER our food was blah...AT BEST....I got some cold ass pancakes the first time and the second time around I was mad I even asked for "fresh" pancakes. Do yourself a favor and go to bed hungry....do NOT eat here lol.....got there at 1150 and we are just leaving at 110a! And we got our food to go read more

The food was good , service ok , waiting time to be seated was horrible we waited 46 mins for 8 people and the waiting time for our food was bad as well . We spent 2:20 hrs to have breakfast , oh and the caffe is basically just water with a hint of coffee lol . We are definitely not coming back . read more

Hmmm so i was really hesitant to come to ihop coz of the reviews. But i guess i got lucky today coz we had the most amazing server. His name is jay. I think his usually there in wednesdays. He for sure knows how to take care of customers. As far as the food goes...no complains...it was okay. read more

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Food is good, but service is always good because we come here at odd hours of the night. Sometimes we'll show up at 10:00 PM, sometimes 1 AM sometimes 3 AM or 5 AM and the ladies there are always nice and greet us with a smile. We even got good service on New Year's Eve at 3 AM when everyone came over after they were done partying or clubbing. We had 3 boys with us and got a table about 30 minutes after we arrived because it was raining and crowded. I was really surprised to see the place so packed at that hour of the night. When we finally got a table, the waitress took our order and had our food on our table pretty quickly considering how busy it was. read more

IHOP - Breakfast special with fruits instead of hash brown - American Near Me - Richmond, California

Most of the food here is cut-rate cheap. IHOP naturally concentrates on their breakfasts, which are pretty good, while lunch and dinner cuisine is typically mediocre at best. This IHOP is open 24-hours, and the late night service can be personable and friendly. Since this place is right up the street, it's a good place to go right after a late showing at the Century Theaters nearby for some cheap food or desert or coffee. Wait to be seated, and pay your bill on your way out the door. Overall, if your expectations aren't unrealistic for an IHOP diner, you won't be disappointed. read more

Vegan unfriendly. Lots of burgers but no vege options. Even breakfast is impossible here. This place is Ten years behind the times. Wake up IHOP read more

Ice cold waffle frozen butter on top .4.49 for a side of ice cold hash browns not even enough hash browns to fill a saucer . While I'm writing this I am waiting to pay . I imagine they have a lot of people leaving without paying here . My last time here . read more

do not! eat here do not! bring your family here! do not even consider it! worst experience ever i will forever be grossed out by this place! me and my husband just found out where having a baby and i was really craving some pancakes, wish i would have went down the road to melz diner instead! we ordered pancakes, an omelet, and a side of hash browns with melted cheese, when she brings out the hash browns i see a small eye lash hair, i said no big deal but could i please just get a new one, perfectly calm with a smile! the waitress says "oh no that's perfectly fine let me grab you some new ones" well she brang them alrite! after we had got done eating all our food i was about to take one last bite of the potatoes, all just to fine a giant long piece of hair burried under the potatoes i was sooo grossed out i threw up whatever i ate! my husband was gagging we could not belive it i got up and said what the hell is this!!!!!!! how do you take back food with a hair than give me food with a bigger hair!!!"" the waitress just went on to say hey i don't cook the food? i just bring it that wasn't me and the manager was all "ok i'll take those off" so i said oh you think im gonna be paying for any of this garbage! and she says yeah you ate it all and i said "and im about to throw it up! and she was mad!!!! she was rolling her eyes like whatever just go now i promis it was purposely placed there if you do end up eating here do not send food back they will spit in it or they will put hair in it! junk manager junk staff junk place junk food! go to mcdonald's or melz diner or even denny's do not eat here it is not sanitary!!!! you got scum of the earth handling you and your familys food! read more

staff are so hardworking, Fernando moves fast and really cleans good!! Victoria was so pleasant and very helpful and the manager was also nice , read more

IHOP - staff very hard working , thanks to the beautiful Victoria and FERNANDO!! you guys rock!! - American Near Me - Richmond, California

Worse service ever! Food sucked! They give small amounts of food! Never will go back!

Pros : the French toast was good The server was friendly Seated right away Cons : The booths looked like they haven't been cleaned in years The cups were so dirty that the server had to give me a plastic to go cup Food wasnt hot The syrup containers were disgusting the handles needed to be wiped clean I had to wave another server down so I can order my food because my server didn't come back to see if I'm ready I only came here because I didn't want to drive to Berkeley to my regular breakfast spot . Was being lazy today but I think next time I just might have to take that trip . read more

Johnathan did an awesome job at serving 10 tables. He was very friendly to everyone and very helpful. He got our order perfect and our food tasted good. read more

Every time I try to go to this location, it's always such a long wait and when they do seat me, I wait almost half an hour just to order some drinks and then another 45 mins to receive my meal. The waitress at the front was completely rude. I walked up and she wasn't there, and I asked another waitress the wait time and she just pointed at the waitress walking up. That waitress just rudely said "name" while staring at the seating, and I asked her the wait time and she said 30 mins. Maybe she was having a bad day but a Hi or Hello would've seriously gone a long way. read more

I come here often, but there's usually staff shortages, & things moves really slow & forgotten orders. One person can't hand this much pressure. This just seems to happen often. That's why I'm wording my thoughts about it here. read more

I've never had a complaint about this location until Yesterday! I usually love this place cause they are 24/7 Now & I live less than 5 minutes away But Anyway Yesterday The Server Begins to tell us that They have 2 new cooks in the back & Their in " Training " Well they need to TRAIN Better cause my sunny side eggs were still damn near RAW . They won't be getting my business anymore!!! I don't play about my food read more

I found hair on my plate and when I talked to the server about it she told me that another table complained about having hair on their plate as well. 5 minutes later, the table behind us complained about having hair on their plate. The server said that she spoke to her manager about making sure that the chefs wear hair nets. Obviously the manager didn't do their job because this seems to be an ongoing problem. They need to do something about it. If I could give this place a 0, I would. read more

Reminds me of Denny's but better. For he most part there service is good, wait time is not long, busy in Sunday's, pancakes are delicious, mostly clean and tidy all the time. read more

Ordered online for pickup. Said it would be ready at 957. I arrived let them know by text that I was here. Text came back-"we see you and will be right out" 10 min later still not out. I called the number in the sign fir pickup. They said they would get it right out. 10 min more still not out. I go inside to find it sitting on counter. What's the point of curbside pickup if you have to go inside and get it yourself? It doesn't end here. They got the order wrong. Found out after I delivered it. They put the wrong order with the wrong pancakes. Both orders had different eggs but both orders had hard fried eggs. One was to be hard the other medium. Both had crispy hash browns but by the time they sat on the counter steaming in their own heat for 20 minutes or more they were no longer crispy but soggy. Bacon was soggy and the 4 Pcs if ham was one piece. Totally disappointed in this service. Wont order EVER again. Cost too much money for what I got. Also no syrup for the pancakes or cutlery to eat it with. read more

Worst of the worst ihop experience! Very very very slow service! 40mins past by and still no food! Never coming back to this location

In my opinion the prices are too high here and the customers get on my nerves. I don't like the atmosphere. Whenever someone wants to go here I am never happy about it. My least favorite IHOP I have ever been to. I do like pancakes and coffee though, so I can't be too ruthless, so I'll give them a generous 4 stars. read more

Car parked 20 feet from their entrance, window got smashed and valuables stolen in broad daylight with plenty of people in and out of the parking lot and plenty of cars driving by in the morning. VERY BOLD! Manager of Ihop did not seem to care, did not allow me to look at the camera footage with him. Talked with the third party parking lot security (who were nice but were basically high school kids that did not give much help) they say this happens frequently at this Ihop. Especially guests coming from the Marriot down the street that does not serve breakfast, go figure. read more

Had Terrance as my server on Thursday morning around 2:30 great service only had coffee but still some excellent service. Thanks Terrance for the excellent service read more

Horrible practices ! I came here before and ordered a coffee. I received a mug with fresh lipstick around the rim and a filthy coffee pot. Giving them the benefit of the doubt I returned here and was given a water with something floating in it. Lesson learned! I will not be coming back here again. read more

Fast, convenient, and open late this Ihop always seems to have a steady flow of business as well as minor disagreements between the employees. read more

It's ihop what more can you expect. And if it's the only thing open at 5am...well it's not much of a choice especially where I was located. As healthy as McDonald's, I try to pick an entree that won't bring me a day closer to death. I had the spinach and mushroom omelet and it was decent. I didn't feel for the cheese though. The bernaise sauce helped add some flavor to the omelet. It did come with a side of fruit and to my dismay, this is the first ihop that served pineapple with their fruit! Not the I don't like pineapple, but it's like a peanut allergy for me. So there goes that portion of my attempt at a healthy breakfast. read more

Service was okay. Our food didn't come out in time together so some got cold while waiting for the main course. My pancakes we soggy and my chicken fajita came a couple minutes after. By the time my omelette came, my pancakes were cold as shit and the cream cheese icing I ordered came after my omelet was almost done. I didn't enjoy my meal here at all. I don't recommend this place. read more

Despite the long wait, the waiter was soo nice and apologetic for such the long wait. As for the food, it was honestly worth the wait ! This place is great ! read more

Late review, but came here with family for a late lunch/ early dinner during St. Patrick's Day. Since this is the closest IHOP to home, we usually come to this location when craving pancakes or brunch. The service here is ridiculously slow...peak hour or not. The place wasnt even half full, yet we had to call on the server countless times to get our table settings. Initially we werent given any despite placing our orders (+ even after the food was served) and other times he miscounted and we had to ask for the right amount of sets (twice). The food is rather mediocre and often looks better than it tastes. After seeing the commercial for the double-dipped french toast countless times, I really wanted to try it out. We ordered both the Blackberry and the Peanut butter flavors...the blackberry was better than the peanut butter in the sense that the peanut butter version could be easily made at home. read more

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I have been here a few times and never loved it. This last time I was there w my daughter did it for me that I will never go back. We went on a Sunday morning and we waited 15 for mins. I guess it's not too bad and what the 1 star for. Then it was a good 10 mins b4 our server cared to acknowledge our existence. I was sooo sure it's that long cos we decided what to order then took turns to the restroom, and I came back to my seat and finally raised my hand to get some attention. It was another 15 mins for our food to come out. Everything was lukewarm, if not worst. My daughter's Mac and cheese looked like someone had a spoonful of it in the kitchen. My vege scramble egg looked just about the same. When the waiter gave us the bill, he was quick about it for a change!! He asked if there's anything else we want, put down the bill then just walked away. No "have a nice day" or "thank you for coming to IHOP. See u next time". I don't cook but I can make better breakfast than this place can offer and I don't have to put up w the lousy service. read more

One hour wait for food, really? Never again. So long iHop. At least I have my childhood memories of what used to be a great place.

Don't go to this IHOP. You'll just be disappointed. The customer service is awful. I called in an order earlier today & was told to pick it up in 20 minutes. I arrived 30 minutes later to pick up the food. When I arrived, I wasn't even acknowledged by staff for almost 8 minutes. I flagged a waitress down & asked for my order. She went asked the cook where my order was. I heard him explain that it wasn't ready & wouldn't be for another hour! The hostess explained that they were short staffed & recommended that I just forget about the food. She actually told me that it wasn't worth the wait. read more

Today was an awesome breakfast experience. I actually was watching staff, their interactions with each other and with other customers. They were ON POINT today!!. From smiles, to not appearing rushed (yet they were slammed). I was told a 5 min wait for seating; seated in 3 mins. Order taken within 60 seconds; food served in about 5 mins. Erik (waiter) was efficient and friendly. They were mega busy, but when he brought me bill, he said "take your time. There's no rush". Afterwards, I went to tell the manager what a wonderful experience I had. We both looked at a line of busy cooks, some of which were looking at us in curiosity. I gave them a big smile and thumbs up. You would have thought I just presented them with a huge gift, as they all got grins from ear to ear. Note: I know noone that works here & I have no financial or other relationship with iHop or this location. Just a long time customer. read more

I made an order from Uber eats and they messed up the delivery. So I went in to ihop with the order Uber Eats gave me and spoke with the manager about what had happened. The gentleman was really nice and without any difficulties he gave me what I originally ordered. AMAZING customer service. read more

Staff is slow slow slow and food is mediocre. Do not get the iced tea - it is just colored water. I normally like IHOP but I will not be returning. read more

We were seated promptly, but our order wasn't taken until the 2 couples that arrived after us. Anyways, after waiting out of turn we finally got to order. Got oj n wife got iced coffee. Do not order the coffee, straight tasted like milk. Will b back with a follow up. read more

I am so upset about my visit on Saturday night or should i say sunday morning. The server gets the one star.. We came in at 1156 pm.. i know that was the time because i was texting my friend as i was entering. As a general manager of a restaurant myself.. if one of my guest ever had the kind of experience i had i hope they would contact corporate. Which is what i will be doing. All i can say i am done with IHOP for good!!! I can find some where else to get breakfast.. i wont post the picture i had taken while i was there and embarress them.. sad so sad.. read more