I had to find out if this place was a scam, because they straight scammed me out of a petty $100. I called several times to get an issue fixed with my application process before it expired, and they would tell me that it's at the top of their priority list and someone would be reaching out to me. Never received one call back from Priscilla Trejo or Micheal Raspa. They told me that my $100 application fee would be used toward my next application. Because the error situation with my application was no fault of mine. I kept calling and they just let the application expire without any help. I never disrespected anyone, I kept my composure on every call and they just totally disrespected me and my family just trying to find a nice place to live. #totallycrappyexperience #scammishcompany read more

Invitation Homes - Error I kept getting when trying to complete my application. I tried several times to get this fix. - Property Management Near Me - Glendale, California

Carol Roth not only helped resolve my concerns she followed up with me to make sure I understood the next steps in the process.

Juan Ramos from Invitation Homes did an incredible job! Fixed our toilet issues quick.

Brittany was so helpful and sweet. She went out of her way to find a fair solution and made sure my problems were all addressed in a professional and timely manner. The only complaint I have is dealing with the HOA. It would be nice if the Invitation Homes compliance department could put more effort into protecting their tenants from being picked on. My specific HOA just happens to be problematic. However, I would definitely still recommend Invitation Homes. read more

Juan Ramos was our technician today & he did a great job! Went over and above to fix my sink and was very nice!

So every time the wind blows wrong, my fence falls. And it fell again 2 days ago and they're making me wait a whole week to get it fixed. Literally anybody can walk in my yard and I can't put my dogs outside which is very inconvenient because the dogs go outside when no one is home and now we're forced to leave them in the house while we work. Unacceptable! My dog ran away when it first happened and was in the streets for over 2 hours until we were able to find her. read more

Invitation Homes - Fence - Property Management Near Me - Glendale, California

I thought renting from a property management place would be better than from a private owner but was i wrong. A week after moving in we started having plumbing issues. The shower was backed up and it took about a day for the company to get a plumber only to tell me the plumber won't be doing any work until the request is approved. I asked how long that would take and they said a couple days nothing else. Could not shower for two f****** days!! We ended up using buckets to get water out the shower to avoid it getting on the floor and causing any damage so we don't get charged for it. I sent another request for the living room floor because the planks were lifting. Had my request canceled and said they won't be coming out. It is so hard to get anything fixed thats it is frustrating and upsetting. Almost makes you want to fix it yourself just to avoid calling them. Once our lease is up we'll look somewhere else, nothing that is own by this company. read more

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'll start by saying, In spite of reading all the bad reviews on this company. I was looking to rent a home and saw a nice home for me and my family perfect size and location. I applied for the home the Agent that was handling this property was a lil rude but i was thinking just let me get in there and not have to deal with her again. I am a professional person work for the Superior Courts of Los Angeles. I paid all fees and deposits on time. What was needed now was the inspection date from the housing authority. IH only allowed 7days from the time documents were submitted. Now this is a Government agent and sometimes take a little longer esp. if they receive the documents on a weekend and yes IH included the weekends in my 7 days which were not discussed before my deposit was taken., even though they nor Housing are open on the weekends. I kept in contact with the Rude agency Yesenia Hernandez( Glendale office) letting her know that I contacted housing and it will take 3-5 business days for inspection to be scheduled. She assured me that all they needed was for a date. I called and called inspection dept. and finally got a date. Emailed Ms. Hernandez, called and texted her cell number with the good news I had about the scheduling of the inspection which was today December 8th 2023. She never returned my calls or emailed me back, until today which was the scheduled inspection to let me know that the property is no longer available. WHAT!!!! I asked how is that possible when i just spoke to you and you said yes its available and all i needed was a date. Now I am starting from square one. So I asked about my refund of my $3235 deposit. And she said email me and I can have it sent out to you in a couple of weeks. NOOOOOO!!!! How is it that you take it in seconds through your website, but you have to email me a check for refund. I ENCOURAGE anyone trying to rent a home please please please find another source. Because this company can not be what the rental world has come to. I am in tears typing review... All she said was sorry it's out of my hands. Follow up: so someone contacted me via Yelp message. Asking for my information to discuss further I supplied my phone number and email address. But NO ONE has contacted any further. I was supposed to be moving this week but Instead I'm sitting here typing up a follow-up review for a company that has NOT given me a refund of MY DEPOSIT of $3235 that was supposed to hold the property. Might I add all credit check and background checked out perfect... Sad sad sad!!! read more

I had a very pleasant telephone conversation experience with Brittney on my Customer Service Team. She was patient, supportive and informative about the rental process. I felt confident that my situation had been resolved at the end of our conversation. read more

Our maintenance guy Nicholas Follmer is very professional and respectful! He came a day early to accommodate our personal schedule. Thank you Nicholas!! read more

Your agent Yesenia Hernandez from your Pasadena office is very unprofessional and poor at communicating. My move in date was pushed back 3x. Yes, at first I was given an estimated move in date of March 1st and was not told until the day before, because I have reached out that it would be moved to March 5th. Then a day later I received an email that it would be moved to the 7th. A couple of days after I received an email with DocuSign that move in date would be March 12th.. awesome. I met with the orientation rep on March 9th and after meeting I was told to email my agent for further instructions. I emailed her immediately (this is Thursday) no response. Emailed again Saturday no response. Called and left a message. 3 hours later Yesenia calls back and tells me I can not move in bc I had not paid the first month's rent (office closed on weekends) although I made deposit. Previous emails state deposit must be made within a certain time frame which it was. Email did not state when rent would be due. This could had all been avoided if Yesenia was better at communicating. The app states I have a zero balance so I assumed all fees had been collected... so far I have not had the best experience with this leasing company. read more

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Juan Ramos was efficient, friendly, and professional. He cleaned up after himself and explained the issue and how he would repair very thorough. Thank you Juan read more

Quality service is always provided, the invitation team is great and always follows through with a prompt response. Edgar Francisco, Kaitlyn, and Liz provided great service through my leasing process. From finding my home all the way through the walk through process of making sure my new home was in top notch move in ready. read more

This place is a fraud. I applied to rent a home, got approved and when they sent the paperwork for me to sign the price was different than listed. The manager, Michael Raspa, was extremely unprofessional and unpleasant. He refused to accept responsibility for the company initially listing the home at the wrong price. He did not want to honor the price since it was there mistake which is fine, but he refused to admit it was an error on their end. In addition, the company had additional monthly charges for specific utilities that must be added to the rent. Overall, save yourself the headache, frustration and time. Rent through a more reputable company that will not require you to use their utility services to save money and choice over your additional monthly expenses. read more

Currently undergoing application process; I've been waiting for this home in Carson for over a month and it's finally all renovated and ready to move in. Invitation homes at first was hard to get someone to schedule a viewing back in July, but that changed soon after. They have been very patient and helpful with scheduling a self tour moving forward in October; The homes are clean and newly remodeled. Leasing agent are very responsive. I'm currently waiting on approval, cannot say much as of yet. read more

renting here at moreno valley, ca. and just signed up for another year... been with invitation homes for almost 10 yrs now... Issues: ac water leak was fixed. holes in walls in bedrooms and carpets never been fix and replaced...its been 1 month now and never been fix and replaced caused by ac water leak. never heard from invitaion homes about fixing these problems. all our stuff from 2 bed rooms are all in living room... and daughter sleeping in our living room because of these problems that invitation need to be fix... invitaion homes added some charges in our rent every month that we dont need them...as follows: 1. ac filter...$10.00 which i am buying air filter every month for 2 for $15.00.... 2. wifi internet ....$49.00 which i have my own wifi and cheaper than $49.00... never installed invitaion homes wifi ... tried to call riverside , ca. office but always promised to call us back buy they never did... i want all these charges to stop...and i want all the problems here in the house to be fix... Allan azucena 13826 golden eagle ct Moreno valley.ca. 92553 read more

I have reached out to these people tons of times trying to get information about rentals and have never ever received a response

Invitation Homes started out being the property management company we needed. My family and I had to unexpectedly move during the beginning of the pandemic and IH really worked. Unfortunately, despite taking three days to clean the house, from top to bottom, and returning it in the EXACT same condition it was given to us (with photos to show for it), IH decided early on that we would not even receive half of our deposit back. They would cite pet damage even though we did not own any pets. We'd be charged for a repaint, despite the laws stating that after two years, you cannot be charged for regular wear and tear. This is a company that preys on the poor. They raise their rent as much as they possibly can, during your stay, despite knowing that incomes do not keep up. IH is popular because they work with renters that don't have the best credit available. At the same time, they're not fully honest, transparent or forthcoming. They've just been taken over with new staff so hopefully some needed changes will be implemented. read more

I just wanted to take a moment to say thank you to Joasa Hunkin, a maintenance technician with Invitation Homes. It has been a pleasure working with him. He is reliable, efficient, skilled, and pleasant. There were several issues in the home and Joasa worked on all of them until they were resolved over the span of several weeks. We are thankful. read more

I requested a replacement trash bin. I called in and spoke with "Carol" whole was so pleasant to talk with. Carol explained to me how to put in a request , in detail , step by step which was a simple. I sent in my request and Carol responded right away ! And sent me an email with all the necessary information in regards to my request. I'd rate 10 stars to Carol if I could ! read more

Getting a hold of any one over the phone that can actually assist you is impossible. Calls are outsourced to India. My Lawyer is now getting involved since Invitation Homes Socal1 has been ignoring my calls and emails for the past several weeks! **EVERYONE** all the negative reviews below are TRUE DO NOT RENT FROM THIS PLACE. read more

do not rent from them!!!! once they get you in a house they will drop you... my roof has a leak and im going on 4 months of excuses about it,the plumbing is bad,the toilet gurgles, my "smart home" front door doesn't lock properly every-time so thats scary...my family and i are being tormented by a few gang members on the street... they park in my drive-way when im home and away.. i had no idea that invitation homes had issues with these ppl before i moved in.. THESE PPL PUT LOTION IN THE RING CAMERA AND WAS ACTUALLY IN THE PROPERTY BEFORE I MOVED IN..I WAS INFORMED OF THIS A FEW WEEKS AFTER I MOVED IN.. all i asked for was a fence and i was denied.. i have no peace in my home because they refuse to see me as a person.. they chose to see me as a dollar sign.. this may not be your issue with them but imagine trusting a company with your family then a few months later you are left for the wolves.. i wouldn't wish this on anyone.. i have only been here less than 6 months and it is terrible!!!! this is your god given sign to not give your money to these ppl... beautiful homes but terrible service... i never thought my "new beginning" would be a life without peace. read more

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Still STAY FAR AWAY. Since my last update. 1) We were cited to be in violation of our lease because of weeds in the front yard. The front and back yards are completely weeds, dirt, sand, and some gravel. Their maintenance tech didn't tell us they were coming or were here and just "snooped" around taking pictures (which apparently the lease allows even though the office told us before we signed that they'd never do that). I sent them accurate pics that show the weeds are just brown and purple (not dead grass) and asked for advice as we're not laying grass for a rental house that they own. That was 3/6 and no response until today. The convenient timing was that invitation homes was just here a couple days prior for our 1st check-in and said nothing was wrong (before we'd cut the grass). Even though they called today, we were given no instruction on if we need to do anything. 2) Mold concerns and the nonfunctional smoke detector concerns still haven't been taken seriously or addressed. We reported mid-Jan. It's now mid-April. We've been sick with migraines, congestion, and even difficulty breathing at times. We're considering ordering a mold test/inspection on our own since they're not listening and we don't know if we feel bad because of weather, possible mold, allergies, or something else altogether. The lady that called today said she saw no system notes regarding mold and asked if I'd tell her more. I referred her to my Google & yelp reviews, have talked to corporate, I had to email my complaint to them, I had to spend 3 hours going over things with the supervisor (Gilbert), and I'm not wasting time or breath to explain it again when they're not listening and nothing is being done. If a "system update" permanently deleted something as serious as a mold concern, that's concerning. 3) We raised concerns about the fence in January and were told after the last repair that they would start charging us if they had to fix the fence. The fence was obviously VERY aged & bad shape when we moved in. The neighbor's dog broke through the fence. Invitation homes didn't answer and emergency maintenance's phone was either down or not accepting calls. We called corporate (on 3/15) who passed a message and said we'd get a call within 24-48 hours. We just received that call back today (4/16). The lady today blamed it on a "system update" even though the pattern matches them never responding to us. 4) On 3/13, heavy rain caused one of our windows to start leaking above an outlet. Emergency maintenance's phone wasn't working. We called corporate but, because it was after hours, nobody was available. So we had to monitor the leak until they came a couple days later as water was running towards the outlet and we were afraid of potential fire hazard. The lady today said that the maintenance techs successfully fixed our doorknob?..there was nothing wrong with our doorknob. Sure enough, the app shows maintenance took pics of the doorknob that they supposedly fixed while showing nothing about the window being fixed. 5) We're charged a "smart home fee", which gives app access to control the AC and front door lock and includes a ring doorbell that doesn't work because it says it's too far from either wifi location option. We had to order an extender on our own that isn't being reimbursed (which we figured would happen but we needed it to work). 6) While I'm thankful that the lady called today, I don't appreciate never being able to speak because I'm talked over the whole time. I get it. Customer service is tough, especially when the company's quality likely has you "putting out fires" all day. When I told her that I was basically done because she wasn't listening and kept talking over me. Why not update til now? Quite frankly, after my last update, they started "snooping" around the property taking pictures and finding things to come on site for (like a sprinkler test a couple days after they were here for our check-in). We got cited for weeds. They weren't sending notifications anymore that they were on their way or here. We're a gay couple. I'm still waiting for a conversation where someone from there will call my partner a male or admit that we're a couple. They constantly call him "my buddy" even after being corrected. I cannot prove that there's retaliation as I can't see their intentions; however, timing is convenient and none of them have denied it when I've raised concerns about it. They just move on like they didn't listen again. Discrimination...I won't be surprised if I hear of anyone else being discriminated against. If we had it to do over again...we wouldn't. Our experience since we applied in December has been very consistent. We love the location and the house (minus its issues), but I really wish we'd known how invitation homes really is before we signed...do yourself the favor that we didn't do for ourselves and stay FAR away. read more

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My entire experience with this company has been horrendous. Back in August I was approved for a house in Corona, CA. I was told this house would be completed and ready for move-in by 15 September. I hadn't heard back from my leasing agent Zara Diaz so I asked her on 13 September when I would be able to do a walk-through, it was only then that she informed me the house wouldn't be ready until September 29. They offered no accommodations, and I was left to figure it out until then. Fast forward to September 25, I was told the house was still looking good to be ready by the 29th, I was sent to lease, I signed it, only for Zara to call me on the 26th to let me know the house would no longer be ready until 4 November. Again offering no accommodations, knowing that I had already put my 30 days in for my current residence, I have myself and three dogs to worry about with only 36 hours to figure it out. My only option was to move my approval to a different house. I chose their property in La Puente, which was move-in ready. There was an agreement to rental adjustment that was not reflecting on my dashboard. I texted Zara about it at 9:40 the morning of the 27 and she did not answer my call until 4:30 in the afternoon, 30 minutes before she was off. I asked her when I would be able to move in, she told me a walk-through wasn't available until October 3 so my move-in date would now be October 4 period again offering absolutely no accommodations, and no assistance. Throughout this entire process, I tried to get in touch with her manager, Michael Raspa to no avail. I attempted calling corporate., They were also no help at all. Now, myself and my dogs are in the most ridiculous situation due to their negligence and complete disregard for the issues they caused I have since reported both Zara and Michael to DRE, I am also looking to take legal action. If you're having major issues with an agent, I highly recommend reporting them to their department of real estate. Absolutely incompetent company. read more

If you want your deposit to be completely gone at the end of the lease for ridiculous repairs and fees that were there prior to moving in, invitation homes is your go to! They left a list of things that needed "attention" that were in the same condition when I arrived and when I left. They don't do repairs so they can take your deposit away. When I had moved in the paint in the shower was peeling off, the towel rack broken, holes in the wall from previous occupants, tile in the restroom cracked. Garage floor a filth. Carpets dirty. The worst part about it is that my family had cleaned the carpet cleaned the garage changed a couple light bulbs changed the blinds prior to us leaving to avoid all these imperfections thrown at us to be blamed for. All for nothing. Customer service sucks. Don't bother renting from them. They don't get back to you. They don't repair they don't do anything and then they find ridiculous reasons to take your money. 7 days in no call or any attempt to reach out to me. read more

Invitation Homes - 0 voicemails on Valeria's phone and mine - Property Management Near Me - Glendale, California

Bottom Line: If you have the luxury of doing so, Avoid these corporate abusers at all costs. These people are the Health-Care CEOs of landlords. Background: I've been leasing with Invitation Homes in the same location for about 5 years as of writing this, and I can't recommend them less. We rent a home from them in Ventura County, California. First let's talk about Maintenance, the general responsibility of any landlord: Bottom Line: Terrible. 0/5 stars. Historically, they have been absolutely terrible about maintenance, using their app, their difficult-to-reach lease management offices, and their endless bureaucracy to push back on any maintenance request, no matter how severe. When we have an issue, it typically takes them between 3 days and 3 weeks to respond at all, and their typical response is usually to either schedule someone to come by and confirm (even when pictures or video of the issue have been sent), who will then either cancel the work order or, if begged nicely or, more commonly, threatened with legal action by our neighbors, will finally schedule a contractor or an invitation homes maintenance technician to fix the issue. If you're a tenant, pray to your divinity of choice that they request an external contractor - The in-house technicians are inconsistent in quality and skill. In 2021 our A/C Unit broke. In the process of 'repairing' it, the IH technician rendered the thermostat controls unusable. We had to resubmit for that maintenance, and 3.5 weeks later, we discovered that the A/C Unit had not been repaired at all, and we had to resubmit for that maintenance as well. Each time, the IH technician tried to submit complaints against us for having more cats in the home than we have ever owned, which caused us to be charged for fees that we had to fight. It took 2 total years - until 2023 - for the A/C Unit to be fixed. In 2022 we were saddled with expensive-to-operate room Air Conditioners that we had to install ourselves, during multiple weeks of 100+ degree weather. On top of internal and appliance maintenance, external maintenance is abhorrent: Second, let's talk about the state of the home itself. Bottom Line: Clearly they didn't do more than the legal minimum required to resell the house under state law. We moved into a home that had been foreclosed on fairly recently. (Based on the mail we continued to receive for the previous residents - a lot of bankruptcy notices and orders to appear in court) It had been repainted and the carpet had been replaced in accordance with state law, but there were a large number of issues and damages that were "the result of normal wear and tear", such as the fence being clearly and visibly infested with termites, lighting fixtures that turned on and off while powered for no apparent reason, and a dishwasher that to this day has never worked. The water-out line from the master bedroom ran into the interior framing of the garage wall and terminated without any sort of outflow from the building (boy, was *that* a surprise). Outside, the sprinkler system was so broken it took us until Spring 2024 to even find all of the breaks, slowly working through the pipe system making repairs and replacements. The front of the house was suffering from an internal wood rot that had been covered by the paint job; Invitation Homes didn't intervene on that until late 2021 when the side panel fell completely off. When we moved in, we were assured by their agent (in writing, even) that these issues could be fixed immediately. Please see my Maintenance review for how readily any of these issues were addressed. Even mentioning these issues was cause for denials and push back from invitation homes. Third and Finally, let's talk Value. Bottom Line: Hidden fee hell and extortionate rent hikes are in store. Invitation homes sees its tenants as little more than income streams. How do I know this, you may ask? To start with, there's never been a year where they didn't try to increase our rent to the maximum extent allowed by California and Ventura County Law. But even leaving that aside, they've been in litigation for abusive business practices and found liable for hidden fees, surprise charges, and dishonest rate hikes. In Conclusion: RUN from these assholes. I regret ever signing a lease with them, and will be moving out as soon as I am able. read more

Now Melissa Lyons is trying to a Retaliatory evictions to me because I have proof of her sabotaging Fumigation twice Fumigation was supposed to go on from 11th March to the 14th March But instead Extend from 11th March to the 17th I was never notified immediately about the extended dates and then when I get to my door I see a notification statement saying that I was safe to come in the house on the 14th of March But I called Maintenance yeah and we went through all the Deep details and now I'm going to Civil rights court For her attempts on hurting me and purposely continuing a pest issue causing Physical injury To my body Here's the proof Corkys pest control the detail page shows they say that it's completed on the 14th the technician timeline shows the technician check in time and the actual date of completion. read more

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Looked at a rental home through this company and the employee represented himself as a homeowner landlord rather than a corporate employee. Required a lot of personal information to access home through keypad on property while he was on the phone. He led us to believe we would be meeting him at the house. We were required to keep him on speaker which felt like an intrusion of privacy. He kept asking if we wanted it before we had even finished touring the house. He made a creepy comment about my appearance and became rude when my husband and I began asking questions about him or the rental process. We later read very bad reviews and were glad we paid attention to all the red flags. I keep getting all these annoying texts from them and have had to block them. The guy had a Florida phone number for a California property. Experience felt sketchy and predatory. read more

! I have had a great experience when calling and speaking with Pasadena office folks. Melissa is on top of things and called me right back answering my questions on a Monday morning. Her help also streamlined my communications process moving forward which has made ease of access even better. I have spoken to Liz and Michael both in the past and again, they all are very helpful and are able to give me valuable and comprehensive information through our process. Thank you all of you for your prompt response and professionalism at this time! read more

This is my window that has been this way since February 07, 2024. I have called multiple times and window still looks the same. I'm so disgusted by the lack of interest that they have for their own property as well as my personal property. it is very stressful to leave your home not knowing what you're going to return to. The "Associates" that they are calling does not even answer or return their calls and common since has yet to say, use someone else? read more

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I've been trying to apply for a home from their website for a week, and they ended up canceling it after failing to identify an applicant for some unexplained reason. They kept asking for me to make new accounts and keep paying to make new invitations for the applicant whom their system kept failing to ID. They kept giving me the runaround on the phone and eventually said that they would inquire a member of management and I would get a call from them. They never called me then they canceled my application and literally ran away with $300. read more

Invitation Homes - Invitation homes insisted on having me make a new account every time the ID verification failed. I paid for each of them. - Property Management Near Me - Glendale, California

We requested services for a few different things, and Juan was extremely professional and fixed everything quickly. He needed to leave to get a new knob for our shower, and he returned quickly and communicated his movements the entire time. After finishing that, he headed to the kitchen to repair the burners on our stove, but informed me that they only needed to be cleaned, which he did! This isn't the first time he's come out to make a repair, but each time he is friendly, professional, and communicates very well. read more

Our technician Juan Ramos did an outstanding job fixing the sprinkler system. Please send him back for every maintenance request!

Juan Ramos was an excellent tech that came from invitation homes to fix the broken wooden gate. A call was made over the weekend to have the gate fixed the tech was out there that Monday. I really appreciate the accommodation made since the earliest availability for tech wasn't until that Wednesday. read more

Disgusting company with shady business practices. They do not care for hardships during COVID or job loss and will not accept any approved relief payments. They will hunt you down for what they have already been paid. Although our home was nice and we enjoyed the time there, this company is very money hungry. Be sure to ask questions and complete research. read more

Nicholas Follmer went above and beyond. He arrived very early and was finished in no time which left me the entire day free. He provided great customer service. read more

I just had my move out inspection with the Super - Fernando Gama. He was on time which is always great. He was polite, respectful and answered any questions that I had in regards to the cleanliness of the home when I move out. I've had bad experiences in the past when I moved out, but this time around I was happy that I had the pleasure of dealing with someone with outstanding customer service that I felt actually cared. I have lived in this home going on 6 years and had no issues. I would recommend invitation homes to others. Thanks Again Fernando! read more

Invitation Homes - Interior Home - Property Management Near Me - Glendale, California

Juan Ramos was an exceptional technician regarding the work orders sent for my home. He was professional, friendly fly and communicated everything that was needed to know. His work was excellent with quality. If I were to need future work, I hope they send him back. read more

Carol is very kind, helpful and thoughtful about problem solving. I really appreciate her customer service and my issue was handled quickly and completely. Thanks again! read more

If you are looking for a company to rent from that makes you feel like a walking dollar sign, always frustrated and makes you wonder what's wrong with you. Then Invitation Homes is for you! My family and myself have lived in one of their homes going on 2.5 years (we are month to month now due to our home being built). We've called time and time again for issues and the ball is ALWAYS dropped. Since we've moved in the wood fence has been an issue, you would think this would be a priority since there's a pool. WRONG! It's so bad there is wood floor panels in place where it's coming apart. The techs that come out all agree it needs to be replaced, yet they don't approve the work. I've sent images of what we need to do to make sure our new neighbors dogs don't damage the fence more. I got one response asking my address. I've emailed 3 times since then and requested read receipts. They read it, yet no response. Again they just don't CARE!! Thank you Latonya Scranton for showing me how important my issue was/is, I guess hitting reply just isn't in your job description. We pay a monthly service for the pool. Yet when it needs routine maintenance it's never approved. I had to wait 3 months from when the ticket was requested until I just paid someone to come and get it done since the pool was growing way too much algae. There was a leak in the pool and Joe Vega the maintenance manager sent 3 different vendors. All the vendors had no clue what they were sent to do. That I would need someone who specializes in pools. Ding ding ding!! I said that in my first email to Joe, yet he had no issue wasting my time sending those said vendors. Two of the vendors made a pipe that was leaking by the pool worse, that it broke and the water needed to be turned off. I immediately called a pool specialist who came out the same day he was called! The leaking pipe and leak in the pool were fixed. It took me one phone call with the correct professional to get it done. Take note Invitation Homes! I had a call last week that they wanted to send a vendor to fix the leak. They wanted to drain the pool and re-plaster. I explained this issue was taken care of months ago. BUT I would like someone to address my fence issue. CRICKETS! No one has called about that! Don't even waste your time with the regional guy David Castaneda. I requested a call back and after me asking for his supervisor 11 days later he called. He advised he would take care of the issue. To file a ticket. That said ticket was cancelled the next day. I've tried emailing him and calling him and yet to receive a response. The best way to guarantee an answer is to block your phone number since I'm sure once he knows the number he ignores it. This all just makes me wonder, if the regional manager, supervisors and maintenance all don't care, is this a training exercise upper management puts together, because this is across the board ALL MANAGEMENT I've spoken to. I mean the environment you all are in are showcasing that this behavior is ok and tolerated. That offering subpar customer service is the thing to do. I wonder if they would be ok if their loved ones were being treated this way! Then there'd be a huge injustice. I will end with this. Not all that I have encountered are bad. The actual phone customer service reps seem to try to do their jobs. The training opportunity is really with those in upper management. I'm sure people may disagree with my words. This is my ongoing experience with them and I wouldn't ever recommend them for anyone. read more

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