My service experience was fantastic. Very impressed with the dealership quality of service at an affordable price. Brandon was super helpful, courteous and very professional. Great asset to your team! Video wrap up of my vehicle service by the service tech was over the top cool. Will definitely return for service and maintenance in the future. read more

Irvine BMW - Car Dealers Near Me - Irvine, California

You must go and see Ben. I walked in with no appointment and he was so great and attentive. I had no game plan to what I was looking for and he helped me Bertie down my options and pick the perfect car that fit my budget and needs. It took a couple hours but he helped me choice a car that I can't stop driving. He did not push me into anything and made me feel more like family than a customer. Thank you to the management and accounting of Justin for walking me through all of my options too. Great staff once again and can't wait to upgrade to one of the M cars they have on the show floor. read more

Irvine BMW - Ben helping me take a selfie. Great personality. - Car Dealers Near Me - Irvine, California

Went there twice in my search for a new car (first BMW). Both times, no sales people even looked at us despite making eye contact with us from their desks. Asked for assistance and was told we would be helped - but nothing happened. We left and got great service from other local dealerships, where we ultimately purchased our vehicle. The Irvine service department has been good so far, so the 1 star does not apply to them yet. read more

Sorry, but have you met Paige? If you haven't, you need to! She makes visiting the dealership not so much a chore and is very personable. Keeps me posted and updated without me having to ask and makes sure everything is the way I want and expect it to be. I came in with my first car for maintenance and the outside of the car was still dirty after the checkup so she insisted I come back to get it cleaned. I didn't get the chance to because of time constraints but I still appreciate the urgency she put into it to make sure I was satisfied with their services. They don't clean and detail the inside at this time because of COVID. My other car had a recall and needed maintenance as well and she made sure that she did everything she could to ease the process. The car was done within a couple hours and the outside washed this time :). Thank you for your hard work Paige! read more

Bought a late model low mileage car at Irvine BMW about three and one half months ago. Pre owned car manager told me most of their used cars get bumper touch ups before going on sale. I inquired about having paint peeling on the bumper. I believe I was just past the limited used car warranty period but I got treated like a king anyway. No argument, never told "no", they redid the whole front nosecone, and provided a loaner car for me. All this at no cost to me. Everyone of there staff were great to me, both during the purchase and the comeback paint problem. This is an a exemplary dealership. read more

Took car in for pre-inspection return for lease ~3 weeks before return date. Came in in return date and found out that they don't do returns on that day. Came back the next day and the inspection found issue with tire. The pre inspection was NOT entered into the system with pictures of anything. Ralph claimed that the system was down that day and he would put it in, but never did. Oscar on return suddenly can't find any records or pictures and was noting another deficiency with a different tire. The car has barely been driven since pre-inspection. Poor quality for lease returns. I highly recommend a different dealership, even if it is out of your way. read more

The only time I had to go to Irvine BMW was to pick up my car (2022 BMW X5e). I worked with Jose (Internet Sales). I built the car online and communicated with him mostly by text message and a single phone call. He was super responsive during the day, on evenings and weekends giving me updates on the build. He made some really great recommendations to get exactly what I was looking for. So much of the paperwork was done before I even got to the dealership, so I was in and out in no time at all. Jose helped me setup my key, AirPlay, etc so that I could drive out being fully hooked up. Jose and Irvine BMW/BMW made it so simple to get the car - it was basically all done on my smartphone. Six weeks from building it virtually to having it built and in my driveway! read more

Irvine BMW - 2022 X5e - Car Dealers Near Me - Irvine, California

Service department was unresponsive and dishonest. Dropped off the car on Thursday morning - waited more than an hour to get out of there with a rental. They had my car for days (6 days for break repair) and never returned my calls or messages. They gave us a quote and overcharged me when I went to pick it up (I compared my bill to the quote they gave me when I got home. ) they didn't even wash the car. Do not recommend. They don't respect you or your time. read more

Extremely happy with my 2022 330i Irvine BMW is the best place to shop for a new car as they have a variety of models to choose from. In this branch, I felt completely comfortable and was treated very nicely. My salespersons was Matt and Alex. They were extremely helpful and went above and beyond expectations in assisting me in choosing the right model that fit my finances and even qualifying for the best rate with the best banks. I love Irvine BMW and enjoy visiting to shop for car accessories. I would definitely recommend them to anyone! Thank you very much. read more

Irvine BMW - Car Dealers Near Me - Irvine, California

William yen gave me the best price and service-! Will do business again ! Thanks irvine BMW read more

Irvine BMW - Car Dealers Near Me - Irvine, California

Took my 135i to get looked at as it was having some cluster lights come on. Got the car back with even more cluster lights on and a broken antenna because of their car wash machine. John Deck was my service guy and assured me it would get replaced. He had me order the new part with my own money and told me to send in the invoice, which I did several times each time assuring me it would get resolved. It's been almost 4 months, and neither John Deck nor Irvine BMW has refunded my money or tried to fix the issue. I've tried to contact him several times, and I'm just being ignored at this point. Stay away from this dealership and just go to another location. I'm embarrassed for this dealership not replacing such a small part and for BMW as a brand. read more

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I like Irvine BMW; they always put their customers first and take excellent care of them. Their service is outstanding, and the prices are reasonable. The staff is very friendly, Delina and Justin Bumanlag, in particular, are exceptional. They treat customers with great care and professionalism, which is why I choose Irvine BMW. Their excellent service is a big reason I keep coming back. read more

Kirsten smile made my day,got me a brand new loaner car what else can i ask for:)and Anderson is an efficient service advisor. read more

Irvine BMW - Car Dealers Near Me - Irvine, California

By far the Best Dealership experience I have ever had. I live in San Diego but will happily make the trip here for my next BMW. I am a customer for life after this experience! First the sales process was quick, and easy. My sales associate was Yuri, he was knowledgeable and experienced and said something that rang through for the whole process "it's not about the cars, it's about the people" this was a philosophy that was embodied by the dealership. Even the sales manager, Rich, who helped with a few things was kind and helpful. Every part of the process was perfect! Highly recommend! read more

Irvine BMW - New bmw! - Car Dealers Near Me - Irvine, California

Just picked up my second car through them. Jason and his assistant Barsa were great through the ordering process and made the whole experience easy and enjoyable. read more

Irvine BMW - New i5 m60 - Car Dealers Near Me - Irvine, California

The lie and take you for your money. I brought my car in a few months ago to get the oil changed. I don't believe it ever happened. About a few months later i'm getting car problems so I bring it into Irvine BMW and they said that I need to change out my turbo because it's leaking. They quoted me $8500. I needed to go get a second opinion and I brought it to WILLYS AUTO repair in Huntington Beach. He said that the oil was not changed out and that my oil was very dark and that the leak was only in a tube, he changed out the tube and repaired my oil and my car is finally working perfect. Thank you Willy! I can't believe I was lied to several times. One of the repairman called me from Irvine BMW and said that I should not drive my car and that it would blow up, but they needed the loaner back and for me to drive in my unsafe car, The repair man lied to me. There was NO turbo leak and what they were going to charge me was astronomically unfair! completely taking advantage of the Customer . I would never go to Irvine BMW to get your car repaired only to take it in for them to exam in the car and then take it somewhere else to get it repaired correctly. read more

Disappointing Experience at BMW Irvine. Despite a fantastic SUV purchase in July 2023 (see my previous review), my recent visit left much to be desired. The sales rep and manager, who had initially exceeded my expectations, were replaced by a disappointing encounter. My husband and I were contemplating trading his Bronco for a 230i, prompting me to suggest returning to BMW Irvine, given our previous positive experience. I was connected with Yuri, to whom I detailed the complexities of our Bronco's depreciation. Despite my reservations, Yuri assured us he could secure a great deal for us. Over two weeks of back and forth, I consistently urged him to confirm the feasibility of our expectations before we committed to the 45-minute trip to the dealership. Despite his repeated assurances, upon our arrival, Yuri unexpectedly handed us over to another sales rep. As anticipated, within 15 minutes, the new rep stated that our desired outcome wasn't feasible and presented alternatives mirroring our Bronco situation. I was frustrated because, had Yuri been forthright and diligent from the start, he would have acknowledged his inability to assist us. Wasting people's time and money with false promises is unacceptable and cruel. This experience serves as a valuable lesson, leading me to decide against returning to BMW Irvine ever again. When my lease concludes, I'll be exploring options at BMW Crevier or BMW Riverside. If you enjoy wasting your time and money, BMW Irvine may be your destination of choice--where they build you up over the phone only to let you down face-to-face. read more

The Best Salesman and Dealership! I got into a car accident in March 2022. My car was totaled. I needed to buy a car and was set on a BMW. Unfortunately, due to a shortage of vehicles it was challenging finding the one I wanted. My rental was costing too much, so I decided to consider other models. I located several BMWs and visited several dealerships, however, the connection with the salespeople just wasn't there. I work in sales. Connection is important. So is price. I wanted a car in my budget and a salesperson who put my needs first. That's when I met Andrei Maldareanu at Irvine BMW. From the moment he took my call through today, he has been the nicest, most polite and responsive salesperson. Every time I texted or called, he replied quickly. I originally wanted a 2 series BMW, however, I ended up getting a 430i coupe. For three weeks, I followed up with Andrei and for three weeks he updated me on the status of available or soon to be available vehicles. He also got me an excellent deal price-wise. I loved working with Andrei. He didn't push me and he never made me feel like I was a nuisance. In fact, everyone I met at Irvine BMW was easy to work with. Just the nicest people. I'm very happy with my purchase and I felt good about my decision, partly because of the car, partly because of the price, but mainly because of Andrei. You can buy a car anywhere, however, you can't get a great salesperson everywhere. My next BMW will be at Irvine BMW with Andrei! read more

Irvine BMW - My BMW 430i courtesy of the best salesperson Andrei Maldareanu! - Car Dealers Near Me - Irvine, California

This Friday I just bought a car and I want to highly recommend Frank, he helped me in every process, he answered all my questions and without a doubt he convinced me to buy my new BMW i3. I love my new car, thanks Frank for your help at all times. Ask for him and he will surely help you in the best way read more

Irvine BMW - Car Dealers Near Me - Irvine, California

I just bought my first BMW and the experience was unbelievable!!!!! Our sales person, Otar...he is the reason I am riding around in my dream car. I can't say enough good things about him, but I'm telling you I could write pages. My husband works odd hours, so coming to test drive with me the car and make a decision together was next to impossible between our two different schedules. Otar went ABOVE AND BEYOND to bring it to our door to test drive and make our decision, which was a no-brainer. Again--Dream car!!!!! And you would have thought I bought the most expensive model they had with the type of treatment we got. Nope, I bought a beautiful 2018 certified 430i Gran Coupe. It looks brand new!!!!!! Everyone is shocked that I show it to. See the picture I attached. When I went to pick it up, Otar had it all sparkly clean with a bow on top! I was kidding when I mentioned a bow while test driving it, but he actually put a bow on it! ha! The whole experience in getting my first BMW was so easy, no pressure, Otar did all the work with the various paperwork, staying with me from start to finish. He definitely made me feel so valued and well respected. (For all the ladies out there, Otar and everyone at Irvine BMW, there wasn't a shred chauvinism going on. I'm a career woman, used to working in a male dominated environment, but I never got even a slight feeling of being treated otherwise. There also wasn't any of the hooky sales pitches or pressure tactics. Nothing. It was SO refreshing as I remember the pressure that was put on me the last time I bought a car. Made me cringe to go out and buy again. I can confidently say, I'll be buying again here from Otar for my next car. Small update from buying it a few days ago...I brought it in to have them look at the wiper blades because they were dragging across the glass here n' there. They are even washing my car when all I came in for was a washer blade replacement. Harold was my service guy (he's fantastic and I'll be making him my main contact for all future servicing), and Otar also made sure he was right there to make sure all went smooth. Again, Otar (and now Harold) make me feel like to bought their top of line 2021 model! It's apparent that every customer matters, is given the red carpet no matter buying new or used. I'm just super impressed! I'm writing this from their lounge at the computer bar, which used to be a food/cafe I'm sure. I'm glad they take COVID seriously around here and keep us all safe while still proving a great atmosphere. Summary--LOVE BMW Irvine, LOVE Otar (buy from him!!!) and now LOVE Harold in Service--he knows how to take care of you. read more

Irvine BMW - Looking like it was brand new, here's a pic of my certified 2018 430i! - Car Dealers Near Me - Irvine, California

If I could rate a zero I would .Worst customer service ever!Dont go there they lie to you

Always a great service. Steven was amazing at assisting me. He got me in and out like a breeze Thank you Steven read more

The service department at this dealership is horrendous, brought my car in for a PSI check on the back tire at 11AM, I didn't hear back from the representative until 5PM that evening for a Tire change???? That take 1-2 hours maximum and was promised it would be done same day. Now I'm waiting until the next morning to receive my car. My representative was Jessie who seemed to have no knowledge of what was happening with the car, why it's taking so long, and also set false expectations. I have purchased multiple BMW's from this dealership and had yet to deal with the service department here. UPDATE : Isaac and Natalie the service managers were involved in my request and assisted in rectifying the situation, they owned up to the hassle and were able to provide additional service I requested at no additional cost via my vehicles Warrenty. In the end this did satisfy my issue to a status of content. At this time this did disrupt my holiday travel plans, however Issac's ability to resolve the issue in full has certainly made me less upset than when I was working with Jesse. I will return to service my vehicle here in the future as I do recognize their ability to make things right. read more

The boss wanted a new (used) car before the year was out. We were certain that we wanted a BMW, but have never purchased one before. Therefore, we did not have a preferred dealer or contact to reach out to. After spending a week or so combing through the Autotrader, we narrowed down our search to (3) three different BMW cars with as many dealerships. All the same model, but various years and colors. The only shared commonality was we were specifically looking for a CPO BMW. One of the dealerships had the car listed as CPO, but when we called them, they confirmed that the car was, in fact, not CPO. At least we saved a trip. We ended up visiting two dealerships, one of them was Irvine BMW. When we called Irvine BMW to inquire about the car we spoke with Sahar K. She was able to confirm all the information about the car we found in the Autotrader was accurate. Also, within 30 minutes of our conversation, she sent us a personalized video of the car taken that day, along with several pictures. She also provided a vehicle specification sheet, CarFax, and True360 report. We quickly booked an in-person test drive with her. Sahar was at the dealership for our scheduled time (even though we we 1 hour late. Sorry Sahar...) and had everything ready for the test drive. This was during COVID-19 so we weren't certain how it would go, but Sahar was on top of all of it. Even though the dealership was completely PACKED, she was outside waiting for us to arrive. There was no running around having looking for her. Overall, the test drive was great and the boss loved the car. After a few days of consideration on our end, we decide to purchase the car. During that period of consideration Sahar was NOT a typical salesperson. She was attentive to our questions while not badgering us constantly about purchasing the car. It was a refreshing experience to be in the processes of considering a car purchase and not having a salesperson hounding you. When it came time to actually show up to the dealership and sign the paperwork, I made it clear that I wanted to be in and out very quickly. I've purchased cars before and it always turns out to be some laborious hours long process that is just unnecessary. Sahar and I settled on a purchase price and payment terms over the phone. She sent me all the paperwork via email, I filled them out and returned them to her. And guess what happened when I showed up to the dealership the same evening??? Sahar made it happen! I was in and out very very quickly. When I arrived to the dealership all the paperwork was ready for me to sign and at the terms we had agreed to on the phone. No shenanigans or "gotchas!" All in all, Sahar did an exceptional job at making the purchase of a car an enjoyable and memorable experience - for all the right reasons. The next time we are in the market for a BMW, we'll be certain to work with Sahar again. Thanks Sahar! read more

Irvine BMW - Irvine BMW Car Purchase - Car Dealers Near Me - Irvine, California

This past Friday, I contacted Irvine BMW regarding a brand new 530e on the lot and received a near-immediate response from Sahar Khalajabadi. We exchanged several text messages. Sahar even took the time to create an immediate walk-around video of the car.  She called me at the end of her shift and we discussed all the details of the sale and set an in-person appointment for the following day. Sahar was incredibly knowledgeable, engaging, and helpful. She made the process of purchasing my car an absolute delight. I arrived at the showroom for my scheduled appointment and Sahar had the vehicle ready for me to examine and test drive. All of the sales paperwork was prepared to make the finance process with Ted Esquer (who is equally as amazing) enjoyable (Almost no one enjoys the finance part and Ted made it fantastic).   I must say that this was my best car shopping experience to date. I give Sahar my highest recommendation! If you are searching for a stellar BMW salesperson stop what you are doing and call/text/email Sahar right now. She will help you get what you are looking for at the best possible price with a focus on delivering what you really want in the vehicle. Thanks again Sahar and Ted for making this purchase the best! read more

Irvine BMW - 2021 530e - Car Dealers Near Me - Irvine, California

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Do not do any deals with this bmw dealership. I have had my car leased for about 3 years from this dealership and every time i had to go in, there was an issue with the service team or the front customer service. Today i went in to get my car appraised to sell it back to them. When we got in the lady at the front desk was eating her lunch at the desk, she had food in her mouth which was very unprofessional, then she said that the sales manager said they didnt appraise cars on Sundays but then we went to another bmw dealership today and the car sales man appraised it and finalized it today . So basically the ownership at this place is horrible . Also all their employees leave and they have alot of turnover. Go to crevier bmw for an excellent service . They are always very accommodating read more

A big thanks to Paige Ward and the service team at Irvine BMW for the truly customer-centric service experience that I've never received anywhere else. I came in for a strange check engine light that other BMW dealers were not able to diagnose. Their team was able to spot things quickly and I was taken care of each step of the way with clear communication from Paige all along! You guys have a lifelong customer and our family will only be with BMW for a long time! read more

Irvine BMW - Had some strange issues with our BMW 330i and honestly Paige Ward and the team at Irvine helped me out - Car Dealers Near Me - Irvine, California

We just got this beauty. Are sales guy Artin was unbelievable. Really professional and knowledgeable.you can't believe this but since we know the model and color we want it take just less than one hour to get the deal down. This was the easiest and quickest car buying experience. Thank you Artin . read more

Irvine BMW - 530 - Car Dealers Near Me - Irvine, California

I must say I don't usually write a review but I've been working with Justin Sllamniku for over 5 years & I feel like I may have followed him from Mercedes to BMW & never once had he let me down everything from choice in vehicle to Finance & lease terms. I was always treated like family from him! I highly recommend him. He has been promoted to Finance Manager (well deserved I might add) & yet he is still involved! Can't recommend him enough!! read more

Irvine BMW - Car Dealers Near Me - Irvine, California

Irvine BMW service has to be the worst service department in all of Southern California. They will take your car for two weeks a car they know they cant diagnose and not do a thing to it but still ask for money after. I had CLEARLY NOTIFIED MAURICIO SOLIS that my vehicle has no catalytic converters and that the ac is not working but i am not concerned about that. It is a modified vehicle. I was VERY CLEAR in mentioning that to him and ASKING him if they can still do an oil consumption test on my car he states yes we can. 2 weeks later i call about my car and he says that since my car is modified I would need to reinstall my catalytic converts and fix my ac in order for the dealer to run an oil consumption test THE OIL CONSUMPTION TEST IS THE ONLY REASON I DROPPED MY CAR OFF and he knew about the modifications before i even handed him my keys the day i dropped it off. So me being very clear upon dropping off my vehicle about it being modified was worth nothing just for the service department to say they cant check my car because it is modified. So why did I pay a diagnosis fee and why did they have my car for 2 weeks IF THEY KNEW THEY COULDNT RUN AN OIL CONSUMPTION TEST ON A MODIFIED VEHICLE. Even the service department manager said he would handle the situation and he was no where to be heard from after my initial phone call to him The dealer had my car for 2 weeks and the only time i got any form of communication is when I reached out first. Ridiculous. I have a long history with BMW dating back to early 2000s never have i had to deal with a service department that is so ignorant. read more

Irvine BMW - Car Dealers Near Me - Irvine, California

Jason DeMond | Irvine BMW General Manager was unprofessional and arrogant. I asked one question, can you come up with a deal and his come back line was "I sell a lot of cars, I don't need to offer a deal". What an arrogant idiot. First and foremost, these idiots rely on consumers to survive. He's simply a classless car salesman. I pity him as his mother never taught him the basics. I'll pray for you idiot! read more

Just take the time and make the drive to CREVIER BMW to get your BMW serviced. Super dissappointed in my first service experience ever with a BMW. Took my X3 in for a recall. Made an appointment seamlessly with the nicest gentleman over the phone, and who is the only reason this review has 1 star. Fast forward to dropping it off. Accidentally drove into the courtesy vehicle return area and was berated by a not so gentleman because I was supposed to be on the other side. Whoops, s**t happens right? Heaven forbid someone mistakes my 2016 BMW for a 2022 courtesy vehicle. He repeated this so many times I just moved my vehicle over to the other side so he would stop taking about how I was in the wrong side. Once is enough. From there I wasn't given any specific instructions on what to expect as again this is my 1st experience. Was given an X1 as a courtesy vehicle which drives like a Nissan Versa on the road as I was able to feel every single nook and cranny I drove over. Was sent a text from Irvine BMW before I could even get home asking me if I was interested in getting a newer model BMW by Ryan Laughery "VIP Manager". This service I'm getting is a laugh-ery. They ended keeping my vehicle 2 extra days because the equipment needed to fix my issue broke down. Fast forward picked up my vehicle was told to wait in the wrong line for 20 mins only to get my precious BMW back with yellow bird poop all over it (long sigh). Will not be returning. read more

Bought a lot of BMWs from different dealerships. All really good experiences. First time with Irvine and this will now be my dealership for life. Of course the buying process was 1st class which you come to expect from BMW but was even more elevated here. However, what has put this dealership at the top of any is the service department. Irvine BMW without a doubt proved that they are with you far after the sale is done...and we all know that can be rare. The highlight of ALL of this is Service Advisor Jose Ramirez. He's exemplifies class, is clear about details and is a true advocate for the customer. Again, BMW has high standards across the board but Jose is the absolute best of the best...and will probably be running BMW North America soon!...Sorry Sebastian : ) read more

Jacob and Aldo are heroes! My from tow hitch cover was broken and it was replaced immediately as well as some issues with the license plate bracket! read more

Just had ny 20,000 mile service on my 2022 330E Got a loaner no problem and all work carried out Thanks Paige for looking after me yet again. Excellent customer care read more

Thanks to Jose Herrera for helping me with my i4 order. His professionalism & knowledge of the brand made my transaction the smoothest. Thank you! read more

Irvine BMW - Car Dealers Near Me - Irvine, California

BUYERS BEWARE. Irvine BMW is what one imagines the old term "used car sales". This dealership does not believe in honesty and integrity let alone the term full disclosure. I had the misfortune of wasting a $155k on an M8 Competition Convertible. Apparently, M BMWs which look great have awful squeaking brakes. Irvine BMW assumes every buyer knows that. They fail to discuss it, mention it or have you sign off on it when purchasing their cars. Why? Because who would buy a car with brakes that squeak constantly. When I brought the car in for service one and two and mentioned the issue. I was basically laughed at and presented a beautiful glossy piece of paper explaining their known issue. Well if you know of a problem, then surely you have a duty as seller to disclose it. One has to when selling a home or basically anything else in this world. So why not an M series BMW or any of their fleet for that matter. Because they hide behind the badge of BMW and lack any decency or true concern about their clients. In fact, BMW was handed a class action lawsuit in 2021 so they cannot claim they did not know. In fact they provide consumers with literature after purchasing the car and not before. This is clearly not protecting the consumers. This dealership is apparently looking to sell. Well perhaps there's no better time than to file a class action lawsuit against the dealership. We not talking lemon law. We talking total lack of disclosure and fraud! They disclose everything about this car during the sales process except the one item that many would simply say, "thanks but no thanks". They claim most exotics have squeaking brakes. I've driven a number and never experienced nails on the chalkboard like this. Their management is arrogant and dismissive and truly cares about one thing.. number of units sold in a month. Their sales team has been clearly told not to disclose these issues as they are a nice team who try to make a sale and knowing by sales person, I doubt TGIS would be his choice. If you looking for a basic BMW, they are solid cars. If you looking for an M, buyer beware as Irvine BMW dies not give a damn about you or your needs, let alone when you have an issue. Oh, by the way, after 18 months they replaced the brakes with the exact same ones. Or so they claim. I drove my car out of the dealership and 5 minutes later they were making the exact same noise. When we contacted the dealership and asked why they didn't use another type of brake that I've been told by experts in this field, they ghosted us. Class act Irvine BMW. At least they give you a cup of coffee. Well, now they can use their profits to defend themselves instead of doing the right thing. I will return to Fletcher Jones and stay away from BMW all together. The taste they've left in my mouth is simply fowl! read more

Linda Mam was exceptional in helping me purchase my first EV! From test drive, to signing docs - all of my questions were answered and needs met when finding the right car for me and my family. I appreciated her attention to detail and thorough knowledge of the vehicle and all of it's packages, settings and features. Made the transition from gas-powered to electric much easier than I anticipated. Nader was fantastic in assisting us getting the vehicle all set up - guiding us through profile creation, settings, and providing amazing service to ensure we had every box checked before leaving the dealership. Justin was incredibly helpful in adding an additional protection plan for our vehicle, and we appreciated his professional expertise when deciding which to go with. We graciously thank the team at Irvine BMW for a very enjoyable buying experience, we love our new car, and look forward to doing business with them again. Thank you Linda for the lovely photo of our new car :) read more

Irvine BMW - 2024 i4e35 - Car Dealers Near Me - Irvine, California

10/10 I have never had such an amazing and smooth experience buying a car in my life till I met "Jae" (Jason) from BMW of Irvine. Beyond thankful for such a great experience, I absolutely love my new car. read more

Irvine BMW - 2021 Chevy corvette - Car Dealers Near Me - Irvine, California

I have a 2014 428iA Convertible and I had serviced it at Irvine BMW since I purchased it from another dealer the same model year. The quality of service significantly deteriorated in the last 2 months as I experienced delays, service consultant calling & hanging up about my needed parts & service appointment, and long wait times while not responding to calls to his extension and paging at the service department! The replacement molding for the convertible mechanism was finally done after 2 weeks delays (July 23-August 5). Unfortunately, another problem appeared just now (September 22nd) as I entered an auto wash. The top leaked like a faucet from the point where the windshield meets the folding top on the driver side! It never leaked before and I suspect that the last folding top service is the culprit. I've already contacted Irvine BMW customer relations department, BMW North America HQ, and BMW Europe HQ about these observations and still waiting (since August 24th) for a proper action/response to address these complaints; this last leak problem notwithstanding, to be added to the roster of service department problems at Irvine BMW. Hope this information proves useful to prospective owners and existing customers. read more

Irvine BMW - Repair cost increase by 35% over original quote citing additional parts service "consultant" forgot to mention! - Car Dealers Near Me - Irvine, California

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