Irvine BMW

4.0 (3.1k reviews)

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Irvine BMW - Finally found our perfect family car through Jason at Irvine BMW! - Car Dealers Near Me - Irvine, California

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Elizabeth L.

Irvine BMW is the best place to buy a BMW and we know because we are very picky and went to 10 of them. The rest were not even close to good. The prices here are fair and you are treated well. They had the color I wanted, which is not that easy to fine--It is plum. It is a Hybrid and so far we have had no problems. The parking there is easy and of course free. The interior has a lot of cars in it and it is so clean and the area for the sellers to deal with you is nice and somewhat comfortable. The outside is also kept spotless. My one complaint is our salesman who I know has left there, did not listen when he told me how many mats there were for this car. When I got it home a mat was missing and I called right away and he said "Oh, that mat is not included." Well, that is not what he told me and he and I counted them, out loud. I don't play. He then did not return my calls and we had to go to the manager who said he would look into it and did, and I got my promised mat. Had I not this review would be quite different. The manager is very nice and knows when a customer is right. I was there most of the day to test drive and look and talk. My other issue is they have a "genius BMW" guy would is supposed to teach you how to use all the features on the car. He was not good. He could not connect my phone, get my music and I told him to slow down and he just wanted to be done and go home. I will have to hire someone to teach me how to use my car. But all in all they are the best in town, their selection is better than anyone else and so are their prices.

Cat N.

I've been here a few times and I have yet to have a bad experience. I purchased my car here two years ago and it was pretty seamless. They even helped me set up my ID and showed me how to use everything. I also came back for service and everything was pretty quick. I got my complementary loaner without any issues. While you're waiting they have a nice lobby with coffees and water.

Rosé O.

Justin Cheng is a newly found gem within the Irvine BMW Service Team. He possesses an incredible 'mind-reading' ability that transforms a routine maintenance transaction into a high-level consultation with a brilliant advisor. Having been a customer with Irvine BMW for 9 years and having referred several friends, I can say the entire team is top-tier--largely thanks to professionals like Justin. He navigates the nuances of mechanical consulting with remarkable grace. Management should be proud to have Justin Cheng as the new face of their service excellence. Precision, poise, and impeccable service! While BMW builds the machines, people like Justin Cheng build the brand loyalty. His mastery of technical service and sophisticated communication style make him a standout professional. He explains complexities with a breath of fresh air and remains the only advisor I trust implicitly with my vehicle's long-term health and investment.

India C.

Thankful for the many years at Irvine BMW. They have a comfortable lounge with libations. Loaner cars are provided when your car is being serviced This year my service representative was Sergio Martinez and Isabel was the name of "a living item" at his desk. Check in via scan of key chip and the video diagnostic check was a great way to assess the present state of the vehicle. The advance planning was obvious and overall it was a smooth process.

No M.

I bought my 3rd BMW a week ago. The last two, I bought at Irvine BMW, and each time it was a very good experience. Maybe because both times Jason DeMond was helping us. He was just on top of it. He had me fill out all the paper work that I could a head of time, and send it to him. From the moment I walked in, he just streamlined every step, and made sure every "i" was dotted, and every "t" crossed, and no delays. I was in and out of there in 1 1/2 hours, with my car programed and ready to go. I highly recommend Jason.

Orange C.

Took my car in for a starter RECALL and left with an EMPTYOILTANK, and my HOOD would not open correctly even though its my car and I know what the hood would sound like when I open it, I spoke with Mike Groover the Service Manager and he said it was normal and it was a human mistake and that he would wash my car, I thought that was complementary AND what kind of MANAGER WASHES A CAR, GET A REAL JOB I took it back and he said that everything was good, I got home and found a wrench inside my hood, reason why it would not open correctly. So do not believe the videos they send you, saying that they did a full inspection and everything is fixed and good. A week later I get a notice from BMW of North America asking why I have NOT done my STARTER RECALL, THE WORST EXPERIENCE & UNPROFESIONAL LYING DEALERSHIP that is connected to ROLLS ROYCE OF IRVINE. DO NOT leave without checking everything, that means opening up your hood and getting your hands dirty, not to mention a scratch and chip on my hood area. and why because I did not want to purchase the lame special they have on oil changes or because I have an extended warranty or because I want to keep my car and not sell it, unprofessional, what kind of question is that, ARE YOU GOING TO KEEP YOUR CAR by ALDO my Service "Advisor " ask such a weird question, when im bringing my car in for a RECALL....STRANGE QUESTION and did they do the RECALL ? Why am I getting a notice dated JUNE 2026, asking why I have NOT gotten my recall done when ALDO from the SERVICE DEPARTMENT STATED AND gave me a paper STATING that it was done. THIS NEEDS TO BE ESCALATED TO A LEGAL MATTER when something like this happens. THAT WAS TWICE IN 5 DAYS.

I own a 2022 BMW X6 M50i with only 51,000 miles. For the past 2-3 years, I repeatedly reported a vibration/shaking issue at low speeds and while parking. Irvine BMW was unable to identify the cause. Shortly after my warranty expired, I was told the front thrust arm bushings were worn and needed replacement, along with other recommended services totaling nearly $8,000. My question is: if the bushings were causing the vibration, why was this not diagnosed during the multiple visits when I reported the same concern, including before the warranty expired? Very disappointed with the diagnosis process and follow-up.

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Jacob W.

2 years ago

While my service advisors have mostly been professional and helpful, my overall experiences with Irvine BMW have been consistently disappointing, largely due to management and service technicians. In June, I brought my car in for a tire replacement, but by July, I had to return to address scratches on the rim caused during the installation process. Unfortunately, even though this issue was caused by the dealership, I was required to pay for half the repair because their photos of my vehicle weren't clear enough. Additionally, while my car was in their possession, my wallet--containing over $1,000 in cash and gift cards--was stolen from the glove compartment. Despite reporting this to the dealership, my calls were met with rude receptionists and my messages were not addressed at all by the service manager. Last week, during a visit to replace two tires, I was informed that the wheel locks and studs had been broken on both wheels. While I wasn't ultimately charged for this repair, it's concerning that these issues occurred in the first place, and it took my advisor advocating on my behalf to ensure I wasn't held financially responsible for the negligence of their service technicians. I've only ever had my car serviced at Irvine BMW, but these repeated problems have left me extremely frustrated and disappointed. I hope the dealership takes steps to address these concerns for future customers. I will not be returning to this dealership and would never recommend their services to anyone. read more

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D K.

200

2 years ago

Don't leave much reviews, let alone need to see a dealer for car issues. But this time I had to give a great review because of the help my wife got with her X7. They got us into a rental right away! Greg and Justin in the service department went above and beyond to make sure my wife and 2 daughters were taken care of. I'm from out of town, but because of our experience, I'll make the trip every time because of the way we were treated. These guys move fast, and do what they promise. read more

Irvine BMW - Car Dealers Near Me - Irvine, California

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Neda E.

1 year ago

I would like to Thank Linda Mam for her amazing service! She went above and beyond in helping us find the perfect car with the features we were looking for! I Love my New car! Definitely would recommend working with her! Thanks again Linda and Irvine BMW! read more

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Art M.

1 year ago

I recently worked with Jason DeMond at Irvine BMW, and I can confidently say it was the best car-buying experience I've ever had--and I've purchased over a dozen vehicles. The entire process was seamless, transparent, and completely free of any B.S. Jason delivered flawless execution from start to finish. If you're in the market for a BMW--or any vehicle--do yourself a favor and talk to Jason. He's the real deal. read more

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Alyssa F.

2 years ago

The service here is absolutely horrendous. I came to look at the M340i's and the M3's. I walked around the outside of the dealership and inside the dealership where there were about 6 sales representatives all talking amongst themselves. No one approached me or asked if I needed anything. I had to approach the one person who made eye contact with me and his response was to point to the location of the car I was looking for and say "it's outside in the front" Do yourself a favor and go to any other BMW because they really lack in customer service here. read more

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Paul S.

2 years ago

I want to give a shout out to Irvine BMW and to Isaac Rubio in particular who was the Service Advisor. Isaac was my primary point of contact at Irvine BMW. Knowledgeable, patient and honest are words I'd use to describe our conversations. The original issue was that the car could not be charged using a Level-2 Charger. This was accompanied by a message on the center display that said to contact my BMW dealer. So, since the car is under warranty, I did. Upon inspecting my i4 EV, the Irvine BMW Technician discovered an ex-Rat (deceased, just as the parrot in the Monty Python skit was.) This ex-Rat was firmly lodged between two of the main High Voltage/High Current Electrical Cables. This clearly looked like a case of self-induced electrocution on the part of the Rat. It sure looked like the Rat had probably been nibbling on the wire insulation of these two high voltage wires. FWIW, Rodent damage to electrical wire insulation is not a common thing, but it's not a failure that's totally unheard of either. To make an excessively long story even longer; when the ex-Rat was removed, the wires were found to be undamaged. Unfortunately there was no post mortem on the Rat, thus the cause of its demise remains a mystery. The actual failure was elsewhere and was quickly coved by BMW. It was a warranty item. I'm retired now, but I used to teach and manage Auto Mechanics Training programs for a couple of OEM's (Not BMW though). So suffice to say that I've seen my share of both challenges and geniuses walk in and out of my classrooms over the years. This Irvine BMW Technician thought of and Irvine BMW paid this technician to take the initiative to remove the rear wheel inner fender liners. Now why would they do this? They did this to make sure that the ex-Rat hadn't done unseen damage elsewhere, prior to expiring at the Wiring. This is the sort of thinking that makes for an excellent Diagnostic Technician. Possible secondary failures that are not caught often become a nightmare for the customer and as a result the dealer as well. This Technician was intentionally proactive and Irvine BMW paid for their Technician to proceed. This sort of proactive work is so often overlooked or ignored. I was really favorably impressed by this whole scenario and how Irvine BMW and their staff resolved this whole situation. FWIW, before you ask, my cost for everything was $0.00. read more

Irvine BMW - The expired Rat behind two of the High Voltage/High Current Cables on this i4 EV. FWIW the Rat was innocent, but still dead. - Car Dealers Near Me - Irvine, California

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Anne Marie M.

2 years ago

I'm in the market for a new sports car. I went to 3 dealerships and said I want a fun 2 door 4 seat sports car. I went to McKenna Porsche, test drove 911s. I went to Mercedes Laguna Niguel and test drove CLE53 AMG. I came here, I wanted to try the M2. The guy said I can't drive it, he doesn't want to put miles on it! I had him ask his manager who said the same thing! Other dealers let me drive better cars. He said I have to drive some less powerful car first, and if it doesn't have enough power then maybe I can drive it. I have had 2 turbo porsches previously. I'm a physician and business owner. I know what I don't want. Is this the policy for everyone? I can only guess why. read more

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Esther H.

1 year ago

I just have to say thank you to DJ at Irvine Bmw thank you to all the guys in the service department. You guys have been so helpful. Every time I have to come in for whether it's just a regular service or anything you guys have taken such good care of me and I just want to tell you guys all thank you so much. I really appreciate it. Your guys customer service is exceptional. And I'm not going anywhere else ever.‼‼ read more

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Mike F.

2 years ago

This is the reason why I will sell My BMW trash service from a bunch of employees that don't care this little blonde lady with the glasses decided to take my loaner and give it to another lady maybe because she has a dog while disregarding. I have three car seats for my kids. I give them an xseven and they give me an xthree. Bunch of inconsiderate people that don't care about the customer. They just care about doing their job. Don't buy a BMW and don't go to this dealership. read more

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Helen L.

262

3 years ago

The WORST customer service ever by Artin Avarian. My brother and I purchased my mother a BMW 330e last week at BMW Irvine from a salesperson Artin Avarian. He was surely enthusiastic and guest service driven when we were buyers. However, Within a week of purchasing the car, on my parents first trip from Irvine to Coronado Island, they got a flat tire entering the Coronado bridge. DANGEROUS situation where all the cars were merging onto the bridge. My sister-in-law and I were frantically calling to ensure they were ok and then trying to get in contact with BMW Irvine. Simultaneously, my mother was calling AAA. When AAA showed up, they looked, and there was NO spare tire. My husband spoke to a sales manager that explained all new BMW's now have run-flat tires and there are no spare tires. WHAT? Wouldn't someone have explained that when selling the car? Once again, Artin should have done so when selling the vehicle, but he failed to. When we actually got Artin on the lin,e he was rude and disrespectful. My sister-in-laww asked if he could tell her what size the tire wa,s and he told her to call San Diego BMW. When she asked if they had the tire, Artin sighed impatiently, "what? do you need me to google their number?" Meanwhile, remember our 80-year-old parents are stuck on a dangerous road. We drove out and stood with them for another 2 hours waiting for AAA to bring a tow truck. We finally towed the car to a Discount Tire in National City. They were fantastic. We had to pay $400 for the tire but after 4 hours in the hot sun, we were just happy to get a new tire. BMW Irvine sold my parents a $2800 "tire and wheel package" and not only did not help them they tried to send them to BMW USA who told them they should have called to get a claim number before getting the tire changed. After being stuck on the road with a flat tire, not knowing there is no spare, could have gotten struck by a vehicle would anyone call BMW USA on a Friday night at 5:30 pm to get a claim number? ABSURD! I am going in today and giving them the opportunity to do the right thing. And DO NOT purchase a car from this terrible sales person, Artin Avarian. read more

Irvine BMW - Text exchange with Artin - Car Dealers Near Me - Irvine, California

Irvine BMW - Clearly sold them the tire and wheel package. - Car Dealers Near Me - Irvine, California

Irvine BMW - Unhelpful once he sold the car. Artin Avarian - Car Dealers Near Me - Irvine, California

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Edgar D.

1 year ago

10/10 Top tier service from this location. Jose and Greg the service manager took care of my first BMW after it had some cosmetic damage.

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Hector M.

9 months ago

This dealership is an embarrassment to the great BMW brand. The brand built a reputation on superior experience, and this dealership fell very short. They let me use a loaner, which clearly has not had the back hatch area cleaned in months. I cleaned it myself to be able to put a canvas print there, which I later forgot. I called immediately, within 24 hours, and they gave me the run around, and never called me back as they indicated they would. I spoke to 4 different people who promised to look into this, then promptly call me back, and nothing. Not even a courtesy call to say we can't locate the canvas. Bush league or crooks at its finest. Unfortunate! I have owned and leased multiple BMW's, and believe in the positioning of "The Ultimate Driving Machine". This Irvine shop fell short and provided the ultimate run around and disrespectful experience. I will never go back given this disrespect. Awful! read more

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Clarissa W.

2 years ago

Isaac was beyond any help you can imagine! Our trunk was completely jammed. Had to be at the airport to leave for Mexico couldn't get our suitcases out, he said bring it here. We'll make it happen, 30 minutes later trunk was open, suitcases safe !! on our flight to Mexico ! can't even believe it ! Isaac you're the best in the whole wide world! Thank you! read more

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Christina A.

4 years ago

After finding an amazing lease for my M4 through Jason DeMond at Irvine BMW, he helped us find our X5 and we couldn't be happier. We initially came to Jason through a family recommendation and since then he's been our family's go to at Irvine BMW. With Jason, we know we're working with someone we can trust wholeheartedly and goes above and beyond to help his clients. He not only took my M4 off my hands but was able to help us get our X5 within our budget. Bonus - he helped us prep all the paperwork beforehand so when we got to the dealership we were in and out within an hour. We are so grateful for our new X5, for this new adventure and for Jason! Thank you for everything! read more

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B N.

2 years ago

****3 YR OIL MAINTENANCE SERVICE *****brought my car in today for oil change since i bought 3 yr oil maintenance service with them. It is almost a year since my last oil change and the service advisor named Aldo told me that they could not do it since it is not due yet or 10K miles whichever comes first. I looked online on their website and under disclosure stating : Limit two oil changes per year ( see photo). What a shady practice since mine almost a year. Make sure DO NOT BUY any oil service maintenance with them since they did not honor it. Asked to speak with manager or have manager call me back and haven't heard anything . Before this, my oil change is 8 months & i paid it and they are ok with it. Why didn't they tell me not to do it since it is only 8 months & wait ? so, it is ok to take my money ? Also, another time I brought my car in & told them the engine totally shut down at the red light or complete stop. They charged me over $200 for diagnostic the problem and coudn't find anything. They literally told me they do not know what s wrong with the car or why the engine shut down. They recommend me to change the battery which over $500. I declined. So, i got home & trying to figure it out and what happened was I put on the Eco button ( get better gas mileage ) when driving and it caused the engine to shut down when at complete stop. All i did was hit that Eco button again to turn off and the car is fine. And the dealer can't figure it out & i paid for nothing. I lost trust with this Irvine dealership. I bought my car here and have 2 BMWs and brought my cars here for service for a long time . I was happy back then with Jennifer H. & tell people to come here. She is very nice and helpful. Since she s gone, all they do is trying to sell you a bunch of service unnecessary. As a long time customer, I wouldn't come back . read more

Irvine BMW - literally stated on their website limit 2 per year. what a shady practice! - Car Dealers Near Me - Irvine, California

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Chris S.

2 years ago

1)I received a recall notice from BMW USA 2) I brought the recall notice to Irvine BMW. 3) The service advisor Jessee Magdalena took my key to check the recall 4) He gave me a work notice. He wrote that i requested a check coolant which i never requested. 5) 4 hours later they text me that I needed 4 tires and alignment. 6) He said the car was done but when i picked up he said there was no recall 7) I showed him my recall notice when i arrived 8) This is a switch and bait to get customers waste 4 hours so they can try and get business. 9) If they had told me no recalls were on my vehicle even though i received a recall notice the day before I would have not wasted 4 hours for them to try to get work and not perform anything on my car. 10) this is a sales attempt by less than reputable dealers. I will never go to the irvine bmw if i have to drive 20 miles to another dealer i would. read more

Irvine BMW - BMW RECALL NOTICE RECEIVED 02/29/2024 SHOWED TO IRVINE BMW 03/01/2024 - Car Dealers Near Me - Irvine, California

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Frank A.

4 years ago

I recently traded my 2020 BMW X5 in for a new 2023 iX. I sat down with Vas at Irvine BMW a little over six months ago and placed the order for my first electric vehicle. Vas kept me informed along the way, the vehicle arrived recently, and he continues to encourage me to stop by the dealership for any questions or concerns. I have always loved the service that I get from BMW, as I have owned many over the years. I may never purchase another brand! Love the car! Thanks Vas! Frank Allen read more

Irvine BMW - "Show me you badge!" - Car Dealers Near Me - Irvine, California

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branden ..

2 years ago

Highly recommend checking out irvine BMW! ask for nadera!!! he was extremely kind and patient! we didn't know what car we were looking for and he guided us to the perfect car! he took his time and let us test drive different models! We definitely will be back! Cannot recommend NADERA ENOUGH! ask for him!!! read more

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Christa G.

1 year ago

After receiving a recall notice from BMW that there was a recall on my X5. I called Irvine BMW several times and never received a return call. I was repeatedly told they were waiting for parts. I finally called Sterling BMW and they offered to have me come in the next day. My X5 needed a software update, no parts required. They even provided me with a new loaner for the day. Sterling BMW is the only dealership I would ever use unless there is a complete change in leadership at Irvine BMW. read more

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Ali M.

4 years ago

This was the second car I've purchased from Irvine BMW but my first experience working with Jason DeMond. He was recommended to me by family and I can't speak highly enough about his salesmanship. He's a top notch associate who cares about his customers and has a very positive approach to an experience that can be a bit long and drawn out due to the paper work. I highly recommend going to Jason if you're at this dealership. I've owned BMW's for over 20 years and Jason has been the best rep to work with. read more

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Ariel B.

2 years ago

Great service and care by Ben Alimo. Ask for Ben -- he's exceptionally great at taking care of customers! Worth driving out of your way for.

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Trace K.

Elite 24

2 years ago

Amazing customer service and you get a free loaner car - so worth it! Ask for Harold in Service who is my fabulous service agent.

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Trai W.

1 year ago

On Sunday, I went to view a BMW there as I was looking to replace my Range Rover. They started out friendly until they found out I was from out of town. So they immediately told me they couldn't make a deal with me without knowing what I wanted to do and didn't show me the car as I have told multiple people online. Every dealership there accommodated me with no problem even if I wasn't purchasing that day. Even a different BMW dealership showed me their car cause I'm really interested in BMW. It could be borderline racism there as I am black. You can make the call on that one. read more

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Meagan N.

4 years ago

Jose Herrera was super helpful with the process of helping me find my dream car! Even went through lengths of delivering the car to me personally giving me the ins and outs of my vehicle! I would recommend purchasing your car with Jose! 10/10 customer service and delivery! read more

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TCI A.

143

103

4 years ago

Sales representative: Jose Herrera Who think it's stressful buying a car will be wrong if you just deal with Jose. Thanks to Angel for the referral to Jose. Sure an angel! Less than 10 text messages in 30 minutes, we are done with the deal. Of course I did get quotes from other dealers that was closer to me. But the price given by Jose blew me away and we drove more than an hour to Irvine same day to sign the papers. Took just about an hour or so to check the car in person and have the paperwork's done. Overall, it took less than 2 hours to get a deal, check the vehicle and sign the papers. Note, since we went on a Sunday, and the car had just arrived brand new at the dealer, we had to give them one more day to do a check up. We weren't free to head back to Irvine and Jose offered and did delivered the car to my work place next day, in which he had to drive more than 1 hour. Will love to give more stars but Yelp only allows 5. Jose Herrera, Highly recommended. read more

Irvine BMW - 2022 bmw 330i - Car Dealers Near Me - Irvine, California

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Caroline G.

3 years ago

I had the privilege and pleasure to work with Jason DeMond and his fabulous team for my first-ever car purchase. They were incredibly patient and helpful with all of my questions and I could not have been more pleasantly surprised at what an amazing, easy, and exciting experience buying a car could be! HUGE thank you to them, their team is beyond compare! read more

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Hadi A.

3 years ago

I'd highly recommend this dealership to anyone looking to get a new BMW! Jason is extremely professional and efficient! He answered all my questions and gave me the best car buying experience! Can't recommend this dealer enough! read more

Irvine BMW - Amazing deal on this i3 - Car Dealers Near Me - Irvine, California

Irvine BMW - Beautiful Z4 with Red leather seats - Car Dealers Near Me - Irvine, California

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Patrick B.

1 year ago

I brought in my daughters car for service only to be told she needed a new engine mount. This is the same engine mount I paid $2k two years ago and now they said I needed a new one. When I complained and went to the manager they said it was out of warranty. They make up issues and then take your hard earned money. Don't believe anything they say. They lie and try to get people to pay for services they don't need. read more

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Ava G.

3 years ago

Mr frank he was so nice and so helpful and so patient ilove my new car 2023 it is awesome read more

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Heather V.

3 years ago

Mario was our Client Advisor for our new X4M. He worked with us through the whole process and kept us updated on the delivery timeline of the vehicle. He and Justin in Finance made our experience amazing. read more

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Mayan G.

3 years ago

I decided to purchase a 2023 BMW X3 and came to Irvine BMW SPECIFICALLY to meet with Vas Hronas (client advisor). He went above and beyond to make me feel welcome. He was extremely patient with me when I kept going back and forth on deciding if I wanted to purchase or lease. He sat with me for hours crunching numbers until I was happy with my payment. He surprised me with a big red bow on top of my car because he knew I wanted to take a picture with it! He followed up with me to make sure he scheduled me with a genius to go over the functions of the car. He is extremely responsive to texts and phone calls. What more could you ask for?! When I tell you Vas is the best out there, please believe me! Don't go to anyone else! He made this the best experience and I got to drive home in my dream car. read more

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Hoda K.

120

2 years ago

I worked with Jason DeMond ordering my car and was very happy with the service I received and the communication from the time the order was placed to the time the car arrived. Great service and friendly and professional. His assistants Barsa and Will also helped to answer my questions promptly during the wait period. Highly recommend Jason to anyone looking to buy/lease a car at Irvine BMW. read more

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Young X.

3 years ago

Frank Truly made the experience very wonderful. And he did Great Job! I highly recommend Irvine BMW read more

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Curtis M.

1 year ago

Do NOT go to Mauricio in service. He has hoorible customer service, treat you like you are not worth his time, and try and get your money if he can. This was our first and last time at this location. We brought in our car for an oil change and upsold me a coolant flush. When they went in, they noticed the water pump was leaking, so the car was not drivable. When you change out a water pump, you need to change out the coolant. Thank goodness we had a warranty that covered it. When we went to check out, he tried to still charge us for the coolant flush. My husband called him on double dipping because that would have been covered by the warranty. Not only did he fight with my husband, but he walked away literally talking crap under his breath in front of us. He made rude remarks like "this must be your first BMW", "this is a $100,000 car(which we own) brand new...did you know that?!" He was super rude, unprofessional, and condescending. My dad always taught me to dress down at dealerships to see who is in it for the money. He literally gave a huge sigh as if we were wasting his time and complained about us as he walked away. The girls at check out were so embarrassed and super apologetic. They were trying their hardest to smooth it over and got the manager. They both had the best customer service. The manager Doug came out and understood exactly what our issues were and gave us the coolant flush off, knowing it was already paid for by the warranty. Doug was super professional and had great customer service. As we were paying on our way out Mauricio came back in with another customer(elderly lady) in a super upbeat attitude, gave the woman a hug and said "it's so nice to get a hug after someone spends so much money". So just a heads up, he will clearly try to scam you because he's all about $$$. read more

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Aren F.

2 years ago

My service representative at Irvine BMW is Matt Wooley. He is kind, professional, and responsive. Always ready to help. If you are looking for excellent customer service, then ask for Matt Wooley he's fantastic. He's my guy from now on! Oskar read more

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Kris D.

179

5 years ago

Scott and his team were easy to work with and very patient in answering my meticulous questions at each stage of the purchase. I had been searching for this particular vehicle for over a month and finally found a match at Irvine BMW. I picked up the phone to call, the customer service rep then directed me to one of their managers who then had one of her sales reps, Scott, reach out. Scott and I kept our conversation between text messages, which was very convenient for me being a busy person who wanted written documentation for all key pieces of this sale. Within 20 minutes, we settled on a deal and his finance team sent me the necessary paperwork a few days later. Throughout the entire process, I was able to speak with Scott on the phone to cover any pressing questions and concerns and he was patient, understanding, and prompt throughout it all. Since I am based in the Bay Area, transportation had to be coordinated, which Scott facilitated that entire process and kept me apprised of each step and expectation. As expected, the transportation vendor was very communicative, prompt, and upfront with the entire process. I would highly recommend Scott and the Irvine BMW team to anyone else interested in purchasing this luxurious brand. Working hard to save up for this type of investment, I felt very comfortable and secure at each step of the purchasing process and would like to thank the Irvine BMW management team for their professional decorum and supportive staff! read more

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Duncan M.

2 years ago

Awsome place they gave me a free car! FOR FREEE!!!!!!! just ask for Mike he'll hook you up.

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Diane C.

Elite 26

840

1604

3569

7 years ago

Abdul Qurashi has to be the BEST car salesman I've ever worked with! As my husband's lease was ending, Abdul called me to check on what our plans and needs are for the car return and new car. I explained what was important to us and gave our availability to come in. When we got in, he already had our options ready to look at/test drive and made the switch a breeze and a pleasure. Ken Porter handled the financial portion without any stress and was a pleasure to talk to. Everyone we interacted with was welcoming and attentive. This kind of service is superb and unmatched by their competitors. When my lease ends with Mercedes, I'll be coming back to Abdul for my next car. If you're looking for a good deal and great customer service, you have to give them a try. Our personal favorite is Abdul, who sits inside in the left corner as you enter the Dealership. read more

Irvine BMW - We're here for Abdul. Best salesperson ever! Treats us with respect and that's why we're returning. - Car Dealers Near Me - Irvine, California

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Mitchell S.

3 years ago

Such an awesome experience at Irvine BMW thanks to Jason Demond. He was a pleasure to work with and I'd highly recommend to anybody looking for a BMW! read more

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Laith H.

3 years ago

I came in to get my BMW serviced here my home dealership . And I was greeted my the Porter Jordan . Who was awesome amazing customer service very nice and helpful. Than my regular service advisor Gary is also VERY Amazing with the best Customer service . He knows what he's doing he's on it and super friendly and kind. Than Gary brought me over to the loaner department for my loaner vehicle and I was GREETED and helped by ANGEL in the Loaner department and he was also very awesome attentive and had Great customer service. He brought me vehicle quickly did a walk around and explained everything but he was very kind. These people are what makes a place like this great . THESE PEOPLE are the Backbone of Irvine Bmw . - Laith Hweidi . read more

Irvine BMW - Irvine bmw service drive - Car Dealers Near Me - Irvine, California

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Page 5 of 77

9881 Research Dr
Irvine, CA 92618
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(949) 523-3960
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https://www.irvinebmw.com

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Does Irvine BMW take credit cards?

Yes, Irvine BMW takes credit cards.

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Yes, Irvine BMW has free WiFi.

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Irvine BMW strives to be the number one automotive option for BMW drivers in Irvine, Laguna Beach, San Juan Capistrano, Mission Viejo, and Lake Forest, California. We achieve this aim by providing a diverse selection of automobiles, no-hassle auto finance, and great car servicing. This way, you can take care of all of your automobile requirements under one roof. If a new automobile isn't in the cards, go through our current inventory of Certified Pre-Owned BMW vehicles and used cars from leading automakers. Each used car, regardless of make or model, has been professionally tested to ensure its quality for drivers like you.

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I heard couple staff got tested positive during Christmas break, are you guys still open for appointment?

Our sales and service departments are open. Please call 888-518-2561 for sales and 888-664-8641 for service. Thank you!

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Review Highlights - Irvine BMW

“I had the privilege and pleasure to work with Jason DeMond and his fabulous team for my first-ever car purchase.”

Mentioned in 305 reviews

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AutoZone Auto Parts

4.0

(133 reviews)

So so so grateful to Jose! I'm pregnant and was driving…read morearound with my 1yr old and MIL who's just had surgery and every stop we were making was having my car battery stall even after jump starting it 2 other times! I parked it around the corner from the shop because there were no spots near the front and even so, Jose helped me choose the battery and install it!! Literally a pregnant woman's hero

As a woman, it's always a concern with auto parts, but this store has the nicest employees. Both…read moregentlemen that waited on me made sure I had what I needed to fix! (both Jose and manager, Tony)

Pep Boys

3.1

(371 reviews)

Alfonso and Kevin were both incredibly kind and patient. I went in for an oil change, and even on a…read morebusy day, they took great care of me. They were thorough, professional, and paid excellent attention to detail. Even the service staff were welcoming and friendly, greeting me with warm smiles while I waited. 10/10 experience -- I will definitely be coming back!

This place has gone down hill. A few years ago I gave this place 5 stars when Andrew took care of…read moreme. He didn't try to sell me on anything and I got great service. Recently I took my car in to get an oil change. Some guy named Enrique said it'd be done in 2 hours. I waited and waited. 6 hours later I called and asked if I could pick it up. He said "it's not ready -- they're gonna work on it now." Had to wait another hour to get it. Never again.

O'Reilly Auto Parts

3.5

(70 reviews)

very helpful, as soon as the line started forming, they brought out additional employees even the…read moremanager to help customers Attendant even came out and put on my windshield wiper!

Stopped in for items I need for an upcoming oil change. The moment I walked in, the Manager, seeing…read moreanother employee was helping customers, asked how he could help me. He got info on my car so he could find an oil filter, and gave me several choices from computer screen. Recommended one of the less-expensive ones, saying it's one he recommends a lot. Got my oil and motor flush, he had my filter. In and out in less than 10min. Now THAT'S SERVICE! Didn't get his name, morning shift on 2/25. Great job. Would return here again based solely on that experience.

O'Reilly Auto Parts

4.5

(46 reviews)

O'Reilly has been my go-to auto parts store primarily due to its location. At the corner of Bake &…read moreRancho, it is easy to get into in and out. Danny the assistant manager is very knowledgeable and easy to work with. He helped me to look up the part I needed and ordered it for next day pick-up.

I came in during the morning because I had to buy some lights for my car. I went in and as I was…read morechecking out the light bulbs, Jonathon politely asked me if I needed any assistance finding anything. I'm glad he did lol. He ended up locating the specific lights that I needed for my car in under 5 minutes, so I really appreciated his efficiency and quick service! I also needed a screwdriver which he also helped me to locate. The lights I ended up getting were perfect and the check out process was quick and easy, too! This was my first time at this O'Reilly location, and I would definitely come back if I need their help again! Thank you!

Detailing Supply

4.8

(78 reviews)

This is my favorite detailing store in all of Southern California. Unlike other stores where they…read moretry to fill their shelves with their private labels, this one is not afraid of giving options with a large amount of selection. When you cannot find something in person, you can ask the cashier desk or lookup on their website to see if they could bring the item out from the warehouse. They are willing to let you take your time to make sure you are happy with the item before purchase. For over 3 years, I have purchased hundreds of dollars worth of chemicals, pads, and other supplies because there is a lot of comfort seeing the items in person before purchase where I rather pay the 10% premium compared to online competitors to make sure this store is still around for me to come back and enjoy the inventory. You never really know what you will get with online only shopping. My only complaint is wishing they were closer to central OC instead of being close to 5/405 freeway merger.

Very extensive collection of detailing products and the staff is also helpful with product…read moreselection. Super competitive pricing and it's good to support a local small business instead of just going online for detailing products.

AutoZone

3.7

(127 reviews)

5 stars. Nice young man Tyler, I bought a battery and he installed it. Give him raise. He's very…read morehard-working. Very professional.

A big Thank you to Tyler! He was helpful, Above and Beyond! He was patient and so kind. I was…read morehaving a difficult time and he was just the best! I wish I experienced this kind of excellent customer service every where I go. Tyler is the example of excellence! I look forward to coming back now because I know I will get the best service!

O'Reilly Auto Parts

4.1

(44 reviews)

I am the manager for an auto repair shop in Lake Forest, and occasionally use this location…read more Particularly, I want to mention Kenia in the parts or wholesale counter. Working in automotive service for a long time now, you get to learn that knowing about cars is not exclusive to male or female these days, but for many working in the business, you often encounter that the employees are just working - they don't know anything or take an passion or interest in cars and how they work. So I have dealt with both males and females who just don't know anything, and it's rather disappointing. Everyday customer are relying on their expertise. Kennia is amazing. She is thorough, detailed, and goes out of her way to help and find other solutions, proactive, when me, a little shop - is in need of something. She is very knowledgeable. It doesn't take a lot for someone to take the extra step - and it shows. She doesn't have to, but she does anyway. Too many times, these days, we all become satisfied with doing the bare minimum, and don't think about the business or where our heart is it with doing the right thing and the best job we can. I pray she receives the recognition she deserves, because she makes it a pleasure to work with - you can trust what she does and recommends. Great job!

Stopped in as I needed a few items to finish a project on my 4x4. I found the parts and checked out…read morewith Enrique. What a terrific person and excellent customer service. He actually has a personality and has a discussion while checking out. I compliment his excellent customer service skills and must note that it's people like Enrique who make the world a better place. Highly recommended

Rebel Off Road

4.7

(390 reviews)

Really happy with my experience at Rebel Off Road. They did my lift, regear, ball joints, diff…read morecovers, plus some custom body work and inner fender trimming for clearance. I had a couple clearance issues after the install, but they were quick to fix everything and made it right. Ryan was a big help throughout the process and was great to work with. Overall, solid experience and I'd definitely come back for more work.

"READ THE 1-STAR REVIEWS FIRST - FATAL SAFETY FAILURE" I…read morechose Rebel Off Road because I trusted their professional image and public reputation, but what I experienced was shocking, stressful, and completely unacceptable. Throughout this situation, I tried to remain professional and respectful and expressed my willingness to resolve everything amicably. Yet, after paying nearly $4,000 for a re-gear service, I discovered a massive gear oil leak covering my driveway the very next morning due to an improperly secured axle. This left my driveway stained and reeking of gear oil--with professional cleaning estimates ranging from $400 to $600--and I spent the entire weekend in anxiety, questioning whether my truck was even safe to drive, and eventually having to return it on Monday, which disrupted my business. During this process, I was communicating with my assigned service advisor, but responses were often delayed, unclear, or evasive; messages went unanswered, questions were redirected, and clear answers were difficult to obtain. When I brought the truck back, it was described as "just a loose axle" and claimed fixed, yet no documentation was provided proving that the differential or internal gears were inspected after I had driven it for an hour while leaking. Their claim that "there is no problem" or "everything is fine" is something no reasonable person could trust. With re-gear work, any mistake or improper setup often only becomes apparent after several thousand miles of driving. This is why a formal guarantee is not just a request, but a necessity. When I requested a formal written warranty, they only gave me a $0 invoice with no actual warranty terms or duration. For days, I calmly requested two very reasonable things: a formal written warranty and a fair resolution for the driveway damage. I never demanded compensation for emotional distress or lost business time; I simply asked for accountability. After experiencing this, I looked through other reviews and realized that my experience was not an isolated incident. I strongly urge everyone to READ THE 1-STAR REVIEWS FIRST before coming here. You will see a chilling and habitual pattern: dodging responsibility, being 'afraid of standing behind their work,' and sneakily adding extra charges--then claiming they are unavoidable. In fact, I later realized the overcharge I experienced was just a small fraction compared to what others have reported. You will also notice that the owner's responses to negative reviews are always the same--robotic, defensive, and dismissive. They publicly ask customers to 'contact us' to give the appearance of being helpful, but it is nothing more than a deceptive marketing tactic. If they truly intended to resolve these issues, my driveway wouldn't still be stained, and I wouldn't be left with a useless $0 invoice instead of a real warranty. The fact that these 1-star reviews remain unchanged proves that their 'invitation to talk' is a sham and nothing ever gets resolved. They have a template for excuses but no manual for accountability. I am sharing my experience and my filing with the Bureau of Automotive Repair (BAR) so that other victims know there is a formal way to seek accountability. After seeing so many similar complaints, I strongly encourage anyone who has had similar experiences with their safety, property damage, or deceptive billing to file a formal complaint with the BAR as well. As a business owner for over 20 years, I understand mistakes happen, but I cannot accept a refusal to take responsibility. I am now filing a formal complaint with the Bureau of Automotive Repair and initiating a credit card dispute. A strong online presence means nothing if a company fails to protect its customers' safety and property. [UPDATE: Response to the Owner's Reply] The owner's response below is exactly what I warned about: a robotic, defensive excuse that shifts the blame. They claim a 'failed C-clip' on an aftermarket part, but as any professional knows, this is a clear sign of improper installation, not a part failure. They also claim they 'verified' no internal damage, yet they provided zero technical proof or a detailed inspection report after I drove with no oil for an hour. Mentioning a '90-day warranty' now is laughable--if that were true, why did they refuse to provide a formal written warranty when I asked for it repeatedly for days? Their response is just another marketing tactic to look responsible in public while remaining unaccountable in private. My filing with the BAR and the credit card dispute will proceed as planned.

Kragen Auto Parts

3.0

(3 reviews)

I never thought I would be reviewing an auto parts, but here I am doing exactly that. I was in the…read moreshopping center across the street from Kragen when my battery decided to take a crap, luckily there was a friendly older gentleman who saw my misery and jump started my car. I immediately drove across the street to have my battery checked...yep no good. I purchased my battery (reasonable price) and the young man helping me at Kragen asked if I needed help changing the batteries out...um ya, I didn't think they even did that for you. Things were starting to look up, I was so glad I didn't need to go any further to complete this task. Well turns out my car isn't that easy to pull the battery out of but he remained friendly and patient and helped me get the battery replaced. No kidding he spent about a good half hour on my car and honestly he really didn't have to so I was greatly appreciative of his efforts and made sure to tip him for his time.

When it comes to car parts its hard to tell what's more important; selection or customer service…read more Ideally one would prefer to have both. With most of the smaller auto parts stores like this one you go there because it is the closest one to your place. I go to this Kragen because it is close. For the most basic needs you'll be ok. Outside of that you might have better luck winning the lottery than you would getting knowledgeable help. It's not even that the people that work there don't know anything about cars, its that they know just enough to look up a part and tell you the price. However I don't go in to places like this expecting a lot. This is more of a "you wont be surprised" review than anything else. My only beef with this place aside from being entirely underwhelming is that most of the staff can't seem to be bothered when you need help. Come in Lo-riding your expectations and possibly leave listening to "You cant always get what you want" by the Rolling Stones, because, really, you can't always get what you want but if you drive here sometime you might, get what you need.

O'Reilly Auto Parts

4.3

(20 reviews)

Wonderful customer service at reasonable prices. An employee helped me to find the correct air…read morefilters for my 2009 Rav 4. I'll be back when I need more parts.

Ordered a $200 radiator and called to check if it was ready. The employee Chris, answered without…read moreeven saying "O'Reilly" or "hello" and immediately yelled, "The radiator you've been calling about isn't ready!" in an annoyed tone. I was simply checking on an order I paid for. Customers shouldn't be treated like an inconvenience for asking for an update. Very unprofessional customer service.

Tanaka Auto

4.4

(99 reviews)

The mechanic I used to go to was pretty far, so I asked around for a trustworthy shop closer to…read morehome. A friend recommended Tanaka Auto -- and they did not disappoint. We've been bringing our Japanese cars here for over 5 years now, and they've earned our complete trust. It's a family-run business: the father is the mechanic, and the daughter handles appointments, check-ins, payments, and more. They're honest, do quality work, and usually have a quick turnaround -- often within just one day. Highly recommended!

Reliable trustworthy workmanship amazing recommend Tanaka motors has been going for over a decade…read morewith our multiple cars!

Intune Motors

5.0

(116 reviews)

Left a review few months back and had to leave another stellar review. Went to BMW dealership…read moreservice for a camber alignment issue, received an estimate for $19,400 of repairs, can't make this stuff up. Brought to Intune Motors and they removed my strut, said it was in good working order, replaced same and had it wheels aligned. Car is driving phenomenally since and cost me almost nothing. Owner Thuc and specialist Andres surprised me again with exceptional honest service, HIGHLY recommend Intune Motors!

Before any work is done, they provide a complete diagnostic with photos and videos--so you see…read moreexactly what they see. No guessing, no upselling, no surprises. Just clear, honest, data-backed recommendations on what needs to be handled now and what can wait. I've trusted them with my vehicles for years, and they've been consistently professional, transparent, and fair every single time. Let's be honest--finding a mechanic you can truly trust is rare. These guys are the exception. If you want integrity, clarity, and top-level service, this is the place.

The AutoMedic

4.9

(592 reviews)

Super glad I learned about AutoMedic, interestingly by recommendation from another provider when…read morethey couldn't service me sooner. My car wouldn't start and I didn't feel like getting it towed. They were really patient over the phone and walked me through pros and cons re: buying a battery before hand or until they could diagnose it. Glad I listened, ended up the MAF to be actual problem. Took two technicians, but I appreciate that they showed me test results and were about 30min between each other. Best in person service I've received in a long time, the fact that they came to me is priceless. Had my car up and running again. Thanks guys, I rarely reviews but there exceptions. Highly recommend them.

Simply just overpriced for what kind of service they offer…read more The overall experience and talking with the two mechanics was helpful and they provided a good amount of information to my wife as to what the issue might be. But overall, just beyond what we had anticipated with pricing even with the quote beforehand and after it going up even more. Oh well. You are simply paying for the convenience rather than the expertise in my opinion and wife's opinion.

Grand Auto Works

4.9

(215 reviews)

Fantastic as always. Grand Auto Works is the place I'd always recommend to friends & family…read more Thank you Ryan and team!

Ryan is a lifesaver. I have a warranty for basic service through a dealership. Anything beyond,…read moreincluding fluids adds up fast at a dealership. I called Ryan and he not only saved me money on the brake and coolant fluids, he saved me a bundle on ridding my engine of rats. Neighbors have spent thousands fixing wiring chewed by rats, and they were starting to set up shop in my engine as well. Ryan suggested putting Irish Spring and/or laundry sheets as rats won't go near the smell. Helpful and low cost! I appreciate supporting a small business and Ryan's honesty. I recommend this shop to family and friends, and my son takes his car here.

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Steve J.

14 years ago

I had a 3 year lease on a 2010 Mercedes E550 Coupe which was soon coming to an end. I visited Crevier BMW to look at the new 6 Series 4 Door Coupe. The sales pitch went something like this "call me when you are interested." I'm not sure why someone would visit a car dealer if they weren't ready to buy a car. To me, that would be like visiting your dentist because you thought you may need a root canal, but weren't ready. So I visited Irvine BMW the next day. I met Paul Bailey, Internet Sales Manager, and he told me that the great thing about BMW is that many customers like to order cars. BMW provides a vast number of options, to personalize the experience. (The only option I could get on the E550 at the time was the lane departure warning) The timing was perfect. We went through all of the options and I placed the order. Paul called me the next week to tell me the White Ash wood trim was discontinued, but they were able to override on my order and get it done. I tracked the "build" on the BMW site every few weeks and called when the car was en route to the dealer. They had the paperwork ready to go. Irvine BMW gave me more than the payoff amount on the E550 Coupe, which still had three payments left! I received a nice discount off of sticker on a brand new model, plus a nice trade in value, and the 640 was waiting for me, ready to go, right in front of the showroom. The best part is that when I arrived, everything was pretty much done. If you think of this from the dealer perspective, they are doing a high level legal transaction with a lot of money on the line, yet they know you don't want to be there all day. From my point of view, I know it is a large transaction, and I don't want to be there at all! I think two hours is pretty quick, considering all of the details involved. Irvine BMW has a new car delivery guy. That's all he does. He walked me through all of the features, helped transfer my remotes, transponders and so forth to the new car. When my plates arrive in the mail in a few weeks, they are going to install them (including the front plate, which thanks to the State of CA requires someone to puncture a perfectly beautiful front bumper skin). At that time the same new car delivery guy will make sure I learned how everything works and the things setup according to my preferences (I've decided to install an iPod in the glove box rather than download everything) also are working well and am okay with my choices. The dealership is modern and clean with nice waiting areas, without being a museum. I don't think they have an espresso guy or a putting green, which leads me to believe they are more set up to get to the deal without taking all day, finding ways to keep you entertained, and justifying a higher margin. Irvine BMW feels like a comfortable pair of shoes. read more

Sebastian V.

3 years ago

I recently visited Irvine BMW to explore options for purchasing a new car, and I had the pleasure of working with an outstanding associate named Mario. From start to finish, Mario provided an exceptional level of service and displayed an impressive depth of knowledge about the BMW brand and their vehicles. As soon as I entered the dealership, I was greeted by a friendly and professional staff, including Mario, who made me feel welcomed and comfortable. He patiently listened to my requirements, preferences, and budget constraints, and then proceeded to guide me through the entire car-buying process. Mario's expertise was evident as he walked me through the various models available, highlighting the unique features and benefits of each one. He went above and beyond by taking the time to explain the advanced technology, safety features, and performance capabilities, ensuring that I understood all the options available to me. Mario's attention to detail and genuine enthusiasm for BMWs made the experience even more enjoyable. Throughout the process, Mario was never pushy or overly sales-oriented. He genuinely wanted to help me find the perfect vehicle that aligned with my needs and desires. He was patient with my questions and took the time to address any concerns I had, making me feel confident in my decision. When it came time to discuss financing and pricing, Mario was transparent and provided me with all the necessary information to make an informed decision. He worked diligently to find the best deal and financing options available to suit my budget, ensuring that I received excellent value for my investment. I cannot emphasize enough the level of professionalism and friendliness displayed by Mario. His commitment to customer satisfaction and his extensive product knowledge set him apart from other sales associates I have encountered in the past. He made the car-buying experience enjoyable, stress-free, and even exciting. In conclusion, my experience at Irvine BMW was exceptional, thanks in large part to the excellent service provided by Mario. If you're in the market for a BMW or simply need guidance in exploring your options, I highly recommend visiting Irvine BMW and specifically asking for Mario. He will go above and beyond to ensure that your experience is nothing short of extraordinary. I am incredibly satisfied with my new car and grateful for the assistance provided by Mario and the entire Irvine BMW team. read more

Kathleen D.

12 years ago

On February 25, 2014, I purchased a CERTIFIED PRE-OWNED 2011 328i Series BMW from this dealership. I believed I had a good relationship with Irvine BMW because of past experiences with them in taking care of my 2003 BMW. My purchased car has been at Irvine BMW since April 12, 2014 because the ROTORS WERE RUSTED and the dealer was to put on the side seat rail which was broken. After waiting for over FIVE days for someone from Service to contact me about the status of my car, I finally made the call and was told the car was not ready and that "no one wanted TO PAY FOR THE RUSTY ROTORS. Not only were the ROTORS RUSTED, but the report from the dealer stated that the power steering fluid was dirty/discolored and the coolant was found to be in poor condition or contaminated. IS THIS HOW A CERTIFIED PRE-OWNED VEHICLE IS DELIVERED TO A CLIENT? On April 21, 2014, I got an email from a sales adviser which stated the car was ready for pickup. After reviewing the pdf attachment, I realized it was "DECLINED TO REPLACE THE RUSTED ROTORS, BRAKE PADS AND HUBS. I have tried repeatedly to contact Brandon and Howie the General Managers there, about this situation but have received no return calls. THE NEXT STEP, I contacted BMW corporate headquarters and REPORTED the situation about the RUSTY ROTORS and they are now doing an investigation into the UNWILLINGNESS of Irvine BMW to replace the rusted rotors. All I wanted was reliable transportation, what I was promised from Irvine was a Certified Pre-Owned BMW, certified by the Dealer I brought it from, but this was not the case! What I got was a certified pre-owned vehicle which had been certified by another dealer almost one year ago (certified in May of 2013) filled with dirty fluids. I am so disappointed in Irvine BMW. And today, April 23, I now wait on BMW corporate office to finish the investigation and let me know. FUNNY HOW I have received emails from Irvine BMW telling me that the rust I have on the rotors is VERY COMMON AND DOES NOT AFFECT THE WORKING OF THE BRAKES. Are they 100% sure when I am driving my grandchildren in the car with rusty rotors that we will be safe? WHO TREATS CLIENTS LIKE THIS? Shame on you Irvine BMW. read more

Mike G.

8 years ago

I was humiliated trying to lease my wife an X2. Your sales manager interrupted my salesman and asked what I can pay per month. When I asked about money factor etc he walked away. He didnt want to upset me by reminding me Im not truly Irvine BMW material. Im utterly humiliated because im not financially capable of paying more than I should. It just hurts me too much and causes anxiety and emotional distress. He said If I cant afford the X2's 550 plus payments then I should look at the 320i. He didnt want to negotiate with me and cause me more humiliation for my peasantly budget and I respect and thank him for that. Hes absolutely right! I cannot afford to pay 550+ for the hot new X2 and ill tell you why. My reason being because it would affect the feeding of my investments and cause me sleepless nights of circling about the opportunity cost. So unfortunately I was forced to lease the same X2 from another dealer 39k msrp for only 385/mo including tax, 2300 down, Including maintenance pack. Im utterly humiliated in front of all of Yelp! Now everyone knows I dont throw money in the air like a seasoned Irvine BMW customer. I also couldnt afford to buy the THREE Recent cars I owned (All BMW M models) from Irvine either. I am not yet to that point in my life where I can just blow money for no reason whatsover. I aspire to one day be able to come in and pretend I never learned basic elementary grade math and just write a check like a big boss. I appreciate your undertanding as I work tirelessly to achieve that milestone in life. I am also sorry that Im young and not worthy of your service or respect. Im working on aging and its coming along exactly on time! I will update you as soon as I finally graduate to Irvine BMW stature. Thank you for your patience. Im the meantime, when you see young people like me, please show them the same mercy by simply trying to downsell them on model type. Its a much more humane way to deal with us naive millenials as we are very sensative and insecure about our uncanny ability to utilize iPhone calculators. read more

Sharyn D.

9 years ago

Irvine BMW, 'The Dream Team' in car sales and servicing -Go # 1 in Orange County-****** Thank you Renzo, Josh, Steve and Justin, for the 5 star car buying, selling and service experience. I am following up to say, thank you for finding me the perfect 2017 BMW X3, with a great price so I could take advantage of the great vehicle servicing packages to protect my vehicle for years to come. My BMW 328i trade-in was so easy and the Dream Team was courteous, and took the time to make sure every step of the trade-in experience was primo. The team is extremely knowledgeable. Renzo, Thank you for the great sales attitude, and conscientious style, making car trade-ins and purchasing my next BMW, a positive, memorable day. I enjoyed the opportunity to test drive various models to make an educated and sound purchase. Thank you for the BMW of Irvine key chain and ballcap, which made my experience six stars. Josh, Your attention to detail and winning attitude in ensuring the customer is #1 shines brighter than the sun. Today was hot and the sun was shining, so today's weather is a great comparison! Your knowledge of the car industry, understanding what makes a customer always remember your name is quite a feat. You and Renzo are a great team. 6 stars on YELP, you so deserve it. Steve, The financing was so organized and thorough. Thank you for walking me through the various service packages. Your insight and knowledge made it easy to follow and I got all the best prices and protection for my new car baby. Justin, The customer service you provide is the best, and your service with a smile attitude and going the extra mile every time is six stars. Guys, Thank you again. Each of you have such great personalities and I couldn't received better guys. I know everyone there is great, from my past experience as a past BMW owner. This will be my sixth for the record. Anyone reading this Yelp Review, please note that if you want a great sales experience, just reach out to these guys, or find your team at beautiful Irvine BMW showroom !!! read more

Joanna S.

12 years ago

I was just bored at home last week and just want to have some fun and I thought of submitting an application to IRVINE BMW. It was ANDREW EINHORN who called me and told me that my credit is workable and that he will help me getting a car from them. I told him, I was hesitant, because my credit history is not good yet and I'm still paying my student loan. However, last Friday morning, he called me and informed me that he was able to get me approved for a BMW and I was shocked, because I was expecting him to turn me down. It was such a surprised for me to hear him saying that it's all done and all I have to is to drive there and signed the papers. He really went above and beyond my expectation and he is such a good example of a person with a great customer service skills. I drove to IRVINE BMW (didn't mind the traffic) with my family, signed the papers and put a little down payment and drove the car home. I felt like it was a big blessing after being sick for a while. On top of those, he called me the next day and I thought the bank changed their mind and I have to return the car. It turned out, that he was able to finance the car through In-house finance by BMW and they will make the first 2 payments on the car. How great is that for someone like me who was so afraid to buy a car and was able to get one over the phone. ANDREW EINHORN is the man with no bullshit at all but business. He knows what the customers need and knows what he's doing. I've been to different car dealers and they always draw me a four box on a paper which make me walk out of the dealer all the time, because I know it is some bullshit and only in-favors of the commission for the sales agent. But, with ANDREW, he knows what to do and I really appreciate the assistance that he did for me to get a car, and I can give him a 10 stars, if I can. I actually told my co-workers who's retiring soon to get a car from ANDREW at IRVINE BMW, because I know that he will take care of them. Again, thank you Andrew for the wonderful service that you did for me. read more

Sam A.

12 years ago

I never thought I would have anything bad to say about this dealership. My family and I have been leasing cars from them for 10 years. Ever since AJ left BMW and moved to irvine Mini the service department has turned into complete garbage. First, let me start by saying that I always referred everyone to Irvine BMW including my boss. For me to write them a negative review means they had one too many chances to redeem themselves. I made a 10:30 am appt online on my day off and was told by Brenda it would take 45 min and I wouldn't need a loaner car. Once I got there, my service rep I think Jason? Told me that it was false information and if he could read the email (which I showed him). He then said one of the parts had a recall so it would take a couple of hours so he'd give me a loaner car. Once I get to the loaner department, I realized all I had on me was my expired license. Therefore, the RUDE attendant in the loaner department told me he couldn't give me a car. We then asked for my car back since I had more errands to run and couldn't be stuck there for hours. I was told ok no problem car will be right up. 20 min go by, 30 min go by, NO SIGN OF MY CAR. I go inside and tell Jason what's going on and he acts shocked and says let me go see what the hold up is. He then tells me they can't locate my car!! So I've been at the dealership over an hour now, no service has been done and now they can't find my car? To top it off, another 10 min go by and I see all the service guys running around like maniacs. They then tell me that they have LOST MY KEY!! Upon verbalizing how pissed I was about there incompetence, all I got in return was major attitude. They had the audacity to act as if I was the jerk here! Like they hadn't just wasted my day, made me miss a doctors appointment and lost my property. Also, let me add that in my 2 hours of waiting for them to find my car, I witnessed 2 other customers in the service department PISSED AND ANNOYED at how unorganized and unhelpful everyone was! read more

Phuong T.

2 years ago

Recently, I had my rear tires replaced at your service center. Since then, my car's driving experience has noticeably deteriorated. Here's a summary of the issues I've encountered and the steps taken to address them: 1. **Post-Replacement Issues**: Immediately after the rear tire replacement, I noticed that the drive was extremely bumpy and uneven. 2. **First Return Visit**: When I reported the issue, I was informed that it was due to not having an alignment service. I subsequently had the alignment done, which slightly improved the driving experience but resulted in the steering wheel being off-center, pulling to the left. 3. **Second Return Visit**: I returned the car again, requesting that a technician accompany me on a drive to observe the problem firsthand. The technician acknowledged the issue and assured me it would be fixed. 4. **Current Problem**: Before the latest service was completed, I received a call from a technician informing me that the uneven drive was due to a damaged wheel. He mentioned efforts to rectify this issue, but upon receiving my car, I find the problem persists. The wheel damage explanation does not seem plausible to me as the wheel was already damaged prior to the tire replacement, and I had no issues with the driving experience then. The car was always smooth and stable, a hallmark of BMW vehicles. Despite the team's politeness and efforts to resolve the issue, I am now at a point where I feel disheartened and uncertain about the ability of your service team to effectively resolve this problem. I am currently facing significant inconvenience, and my driving experience continues to be subpar. I requested a comprehensive resolution to this issue and a final attempt to restore my car's performance to the smooth and sturdy drive expected from Irvine BMW Dealer but received no reply/action from both the service team or the service center management. read more

Rachel G.

13 years ago

I went to a couple different BMW dealerships in the Orange County area but after going to Irvine BMW and meeting Jason DeMond, I didn't need to go anywhere else. My boyfriend had leased BMW's for years, and this was going to be my first! Jason was very upfront with us from the beginning, he really wanted my boyfriend and I to find the perfect car and at the right price. Being originally from the east coast, we appreciated Jason being straightforward and real with us, never hesitating to go over the math and the percentages when we had questions regarding the costs. From the moment we pulled into Irvine BMW, to the time I drove off with my 2013 BMW 135i, he was always available for us and knowledgeable about any questions we had. The process of finding the 2013 bmw 1-series with a convertible top, in white, with oyster leather interior and having the specs and features I wanted, was only made possible by Jason. Over a period of few days, in which my boyfriend and I had a couple of big decisions to make, we were constantly texting and meeting with Jason. Seriously, at the end of the deal it felt like we had been good friends for years! After doing some research on our own we realized we would never find a better deal than what he was offering, so we finalized! Jason had found my dream car up in LA and it was as simple as a day or two to transport it to Irvine. My car arrived on the Monday and even though it was Jason's day off, he came in anyways so I could take my car home right away! Everything was perfect and after taking my new car home, if i found I had a question (as this was my first BMW), it was as simple as sending him a text and he would send me an answer back. My boyfriend and I will continue to use Irvine BMW and only go through Jason, because it's simply the best dealership and he provides the best service around. read more

Carol K.

3 years ago

Today was an incredible day at Irvine BMW where we had the pleasure of purchasing a remarkable 228i. I cannot contain my excitement as I write this review, overflowing with gratitude for the outstanding Armon and the exceptional team at Irvine BMW. Let me take a moment to express my deepest appreciation. As fate would have it, we arrived at 3:58 pm, a mere two minutes before the store closed for the memorable July 4th holiday. However, Armon, being the absolute rockstar that he is, went above and beyond by graciously staying late to assist us. The level of dedication and commitment demonstrated by Armon truly left us in awe. Our entire shopping experience was an absolute breeze, like riding on a wave of pure exhilaration. Armon's professionalism and patience were unparalleled. He expertly guided us through the process, making thoughtful recommendations without any hint of pushy sales tactics or needless jargon. Moreover, his attentiveness extended far beyond the purchase itself. Armon dedicated his valuable time to thoroughly explain every intricate feature of our new car, ensuring we left with a profound understanding of its capabilities. I wholeheartedly and emphatically recommend Irvine BMW to anyone seeking their dream vehicle. Trust me when I say that your friends and family will be forever grateful for this remarkable recommendation. And let's not forget to mention how overjoyed we are with our new car! It has exceeded our wildest expectations, and we couldn't be happier. Once again, Armon, I extend my deepest appreciation and heartfelt thanks to you. You truly are a force to be reckoned with, and your dedication and passion shine through in every aspect of your work. I wish you nothing but the greatest success in your future endeavors. Keep killing it, Armon! Your journey to success is destined for greatness. read more

Lee C.

14 years ago

DATE: January 12, 2012 TO: DARREN RICHIE General Manager RE: Recent Transaction COMMENTS: Just wanted to take a few minutes to pass on my appreciation for the way things were handled in the recent leasing of our new black 750I a few days ago - specifically in my dealings with Fred Vanrooyen and Ryan Matzen. In speaking with Ryan, he seemed eager to make the deal happen and put the customer as a first priority. I really appreciated his efforts and dedication to get things processed smoothly and quickly. Fred and you, knew that we had previously purchased an M5 from Beverly Hills and had been prepared to take our business back there if Irvine couldn't get things done. Well, we are now an Irvine customer! Fred's focus on doing what it takes to get the deal done was the key to why things did happen. The car market is very competitive and this area is loaded with aggressive dealerships and sales people. We appreciate your people standing by their word to get things done - and get them done quickly. Any great organization starts with its managers at the top and obviously, your integrity and character has filtered down to your entire department. We appreciate that. It all started a few months ago, when our M5 was in for repairs and you offered to take care of replacing the SMG clutch if we would consider Irvine BMW for our next purchase. I thought that showed what you thought of your customers and their satisfaction. I remembered that when it came time to purchase a new vehicle and wanted you to have the first option to get a deal done. We will be providing Irvine BMW as a reference to anyone in the car market and will be a repeat customer for years to come. Thanks again, and we appreciate you helping us to get 2012 off to a great start! Lee Casas read more

Shirin I.

2 years ago

Subject: Extremely Disappointing Experience - Irvine BMW I recently had an appalling experience at Irvine BMW, and I felt compelled to share my deep dissatisfaction. As a customer who values transparency, efficiency, and professionalism, I am shocked at the complete lack of these qualities during my interactions with this dealership. I brought my car in for service, and they promised it would be ready the next day. Not only was it not ready as promised, but they then tried to offer me an electric loaner car with a mere 10-mile range - an insult to any customer, especially considering the distance I had to travel. It's hard to understand how a prestigious dealership could leave their customers stranded like this. Adding to my frustration, I discovered that the $200 service contract I signed for all my oil changes and services was not honored. Instead, they charged me a whopping $400 for an oil change, claiming ignorance about my service contract. This utter lack of communication and organization between their staff is unacceptable and has cost me significant time, money, and aggravation. To top it all off, when I finally received my car back, it had not been vacuumed or washed - a standard service offered by nearly every dealership. Yet, when I raised the issue, they simply denied that they provide this service anymore, which I know to be untrue. In conclusion, my experience at Irvine BMW was nothing short of a nightmare, and I will certainly not be returning. Furthermore, I cannot, in good conscience, recommend this dealership to anyone looking for a trustworthy and reliable service provider. I sincerely hope that management takes notice of this review and addresses these grave concerns. read more

Lisa F.

4 years ago

I can't say enough great things about my sales rep, Jason DeMond, who went above and beyond to make sure I was taken care of the right way. I had recently purchased another vehicle from a different dealership and was absolutely taken advantage of. Irvine BMW has brought together an unstoppable team that will get the job done while maintaining the highest level of care and a genuine focus on doing what's best for their customers. It's not just about selling the next car to the masses at this dealership. Jason, William, Kevin, Ben, and every other advisor I came into contact with, was attentive, knowledgeable, and genuinely cared about their clients. I was beyond ecstatic when Jason & the rest of the team came together and figured out a way for me to get out of my nightmare & right into a daydream. I walked in stressed and stuck in a contract full of debt and they managed to change my whole outlook as I drove away from the dealership relaxed with my new car & massaging seats. Irvine BMW not only sells quality vehicles, they also provide a class of service by their staff that is unmatched by any other. This dealership has earned a lifetime of loyalty from me, and I am truly appreciative to still find a business in this society that continues to hold true to their slogan. Jason & everyone at Irvine BMW absolutely provided me with "an ultimate driving machine" that's made built to last and is backed by a team of individuals who are first in their class, and are a driving force that'll make every other car a distant memory of your past. Thank you so much! read more

Andy K.

114

3 years ago

I recently had the pleasure of purchasing a certified 2020 BMW 330i from Irvine BMW and I couldn't be more satisfied with my experience! A big shoutout to Jose, who provided exceptional service throughout the entire process. From the moment I walked into the dealership, Jose greeted me with a warm smile and a friendly demeanor. He took the time to listen to my preferences and made sure to show me a variety of options that fit my criteria. His knowledge of the BMW lineup was impressive, and he was able to answer all of my questions thoroughly and patiently. When it came time to test drive the 2020 330i, Jose made sure the car was ready for me and even took the time to explain the various features before we hit the road. I appreciated his attention to detail and his ability to create a relaxed and enjoyable test drive experience. The negotiation process was smooth and efficient. Jose was transparent about the pricing and worked with me to find a payment plan that was within my budget. I never felt pressured or rushed, which made the entire experience truly enjoyable. Overall, my experience at Irvine BMW was outstanding, and I am beyond happy with my certified 2020 330i. I would highly recommend Irvine BMW to anyone looking for a new or pre-owned vehicle, and I especially recommend working with Jose. His professionalism, knowledge, and genuine care for his customers truly sets him apart. If you're in the market for a BMW, don't hesitate to visit Irvine BMW and ask for Jose - you won't be disappointed! read more

Chris L.

1105

11 years ago

DO NOT INVEST INTO BMW!!! This company does NOT stand by their word nor treat the customer with respect. If you have a warranty they will not stand by it. All they want is your money... Heads up! When you purchase a car that is considered a lemon how many times does somebody have to bring the car in with the same issues? Especially within the week & first year of buying a vehicle? The 1st week after i bought The car it broke down! With loud and shaky idles, transmission issues, steering issues, bmw has seen the repair history. I'm honestly afraid of what the future holds for this car. I feel my families safety is in jeopardy & this is documentation if anything happens. Is this something that usually happens & is this a good experience for a BMW owner? I've brought this car in numerous times within the first year, one of them being within the first week that I bought it. Did BMW even do the proper screening for this CPO? Doing my research there are numerous recalls on this car and I feel that the issues directly relate with the problems with this car. I wanted give bmw every opportunity to make this right and since you're not doing so and just are offering only me one payment which doesn't help anything with the lemon you guys sold me. I will be sharing my story from many different avenues and not recommending BMW. I'm extremely disappointed and very discouraged! read more

Justin T.

3 years ago

My experience with Irvine BMW has been nothing short of disappointing and unprofessional. I recently purchased a car from them, signing a contract and handing over my trade-in vehicle, only to find out later that they had resold my purchased vehicle to another buyer. This disregard for the agreed-upon terms is simply unacceptable and unethical. To rectify their mistake, the dealership promised to offer me a brand new car for the price of the used vehicle I had initially purchased. However, this promise turned out to be false. Instead of honoring their commitment, they attempted to upsell me on unnecessary add-ons for the new vehicle, completely disregarding our previous agreement. The level of deceit and lack of professionalism displayed by Irvine BMW is appalling. Their failure to fulfill their promises and their attempt to push additional, unnecessary expenses onto customers demonstrates a blatant disregard for integrity and customer satisfaction. I strongly advise anyone considering Irvine BMW to think twice before engaging with this dealership. My experience has been extremely distasteful, and I cannot in good conscience recommend this dealer to anyone. The sheer lack of transparency, coupled with their unscrupulous business practices, make Irvine BMW a dealership to avoid at all costs. read more

Zach W.

312

5 years ago

From the moment I arrived at the dealership the service was excellent. I have an i8 and we all know it's a very different breed of car, and it's very hard to find the right technicians to work on it. My service advisor, Gary temel, made the process so smooth and easy, it was the first time I felt pressure free and informed to the point of which I had no questions at all about the work being done on my unique car. I highly recommend using Gary. I have never in all my life worked with a better service advisor. He's responsive, knowledgeable, and makes things easy on you. He even found out I had a warranty that I didn't know about! Gary is the advisor of the year, that's for sure. I would highly recommend asking for him when you go to service your BMW at BMW of Irvine. Thank you so much Gary, you really made things awesome and smooth! Brandon Cohen, in the loaner department made sure I had the vehicle I needed for work while my car was being worked on and there were very few available vehicles due to the demand and everything going on right now in the world, but he still pulled off getting me into the car I need it. I applaud him, I think he's also great at his job and just another reason to visit BMW of Irvine. I will be using Irvine BMW only! read more

Mark N.

130

8 years ago

I have been searching online to find a new car to replace my 2010 Porsche Panamera that I had been using as a daily driver from Aliso Viejo to Northridge and was in desperate need of getting a more economic vehicle on gas. I had been for a couple of months looking on line on craigslist, offer up, and auto trader to find a good deal, based on most of the vehicles I looked at were not in the best of shape from what was listed as well as the pictures taken. So I decided to just try buying from the dealership versus private owner. Initially I had planned on visiting a dealership further inland to try and get a better deal at a independendent dealer, but I had the pleasure of working with Jason Demond and his assistant Aaron who responded based on an inquiry I had put in the same day, I put online with one of their vehicles. I was able to lock in on a vehicle after 2 days with them and eat up some of my negative equity from my trade and get the exact color as well a better car than what I originally was shopping for. I highly recommend working directly with Jason on making a deal that make sense weather it be your first BMW purchase or next. I will definitely being bringing all my business to Irvine BMW and Jason in the future. read more

Fred M.

13 years ago

Hello everyone my name is Fred, I took my 2006 BMW 550i with less than eighty thousand miles back to the dealer because my wife was driving it and my wife lost the control of the car because the breaks weren't working. We took the car to the Irvine BMW in California and they said breaks master cylinder has a recall they fixed my breaks but I had to pay for other services. The very next day after we received the BMW from the dealership my radiator light went on. I took the car to the closet mechanic shop. After I explained my situation they told me BMW probably broke the radiator neck by accident because of fixing other problems. I took it back to the same dealership, the dealership would denied to listen to me and fix the issue. Right now we been having so many problems with the BMW this includes (radio, navigation, and check engine light) I would highly recommended people not to buy this over price, trashy vehicle, with very poor customer services at most of the BMW dealerships. They are only nice to you when they receive your money after that like they don't know you. I have a Lexus as well it has 90,000 miles and never had any problems with it I would highly recommend to buying Lexus over a BMW. read more

Beaux U.

5 years ago

I called Irvine BMW from out of state today regarding a mondane technical transmission question for a 2018 clubman i am looking to purchase and i feel extremely lucky and subsequently grateful I was put on the phone with Joshua! Immediately Preceding this conversation i called a few other Mini service departments around the Country and none of them compared. Not only was Joshua patient and MORE than helpful, he was also EXTREMELY KNOWLEDGEABLE AND passionate AND engaging about finding the answer to my question and going even beyond the mark! I could tell he was just as excited and just as much a MINIAC as i am! :) We ended up nerding out together on the phone and he made me feel like a million bucks. He was also gracious enough to add his invaluable two-cents to my potential purchase decision. Irvine BMW is fortunate to have a Joshua like that Joshua. I have not dealt directly with Irvine BMW with my vehicle, but if i lived closer i would not hesitate based on the high caliber knowledge and customer service i experienced today just on the phone.I wish my local Mini dealership had a Joshua! Apple should replace SIRI with JOSHUA Lol! Thanks again for making my day. read more

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490 Irvine BMW reviews that are not currently recommended

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490 reviews that are not currently recommended

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