I've learned that you can't order subs online especially with jersey mikes, there's always employees that don't care at all about their service, it's either they get the toppings wrong on you get skimpy sandwiches that are pretty much just bread and lettuce like the one I just paid $25 for.... don't be mad when you have customers watching and directing the employees as they make the food because look what trust gets me! A weak a** bread and lettuce sandwich for $25.... I feel like you guys know we can't come down there and complain so you guys do whatever, $25 for a sandwich is a lot of money and to keep getting sh***y subs makes local every week customer like me go else where read more

Jersey Mike's Subs - Literally like one slice shredded on each square - Sandwiches Near Me - Chatsworth, California

My wife just brought home a giant Famous Philly (with portobello mushrooms), and... Whoa! What a sandwich. The family got a mix of roast beef and the Classic Italian, and everyone's in love. Thanks, guys! You really bring your A-game every time we order. read more

The sandwiches are really good but it also depends who makes it. Sometimes they go light on ingredients when you order on-line. They can get busy too, so be patient. It's still a good sandwich. read more

Always a fan of Jersey Mike's, and this place is one of the better ones! The customer service is excellent here, everyone is very friendly. Quality is consistent with the rest of the chain, this location has outdoor seating, which on a nice day is always a good option, however this is Chatsworth, so if the wind is blowing the right direction you will get a whiff of horse country :-D One pro tip: they label the unsweetened tea as "unsweetened" but the sweet tea is not labeled. It confused me at first so be forewarned! read more

Ordered two sandwiches online and got a pick up time of 11:56am. My husband went inside to pick up and was told the order was not ready. He waited 30 mins while everyone else that walked in got their orders. I was waiting outside and came in to see what was going on. I noticed everyone walking in and out with food. The girls were all rude and unhelpful. I asked why it was taking so long they said they had a lot of orders.. yet people who walked in to order were served right away. I ask another girl and she looks and sees that my order was just sitting there the whole time. None of them bothered to look. I ordered a hot sub which was now cold, the girl threw the bag down annoyed when I told her this. I asked for a refund and was told to wait. Seriously one of the worst experiences at this store and I'm a long time customer. I waited for 15 mins to have them tell me they would refund me later. This is completely unacceptable! read more

Jersey Mike's Subs - Sandwiches Near Me - Chatsworth, California

Samsun's are so delicious. Love the Philadelphia sandwich mikes way. More expensive than subway but so much better

I'm tired of wasting money and time here. For pickup orders the staff does not make sandwiches correctly with specific direction. Countless times I've had to return to the store because the sandwich was made incorrectly (I have a gluten/dairy intolerance). I have also gone back because they have given me someone else's order (twice). Word of advice if you are ordering for pickup, ignore the time they tell you. Chances are you will have to wait 10-20 minutes longer because they won't be done/haven't started the order. This store needs to get its act together. I get the staff is young and this is just a Jersey Mikes and nothing special, but this is quite literally the worst run food chain I have experienced. Step it up management and staff. read more

Before the coronavirus, I would roll to this location since it's right across the street from where I live. I'm a C7 quadriplegic and have been told by my doctors to stay inside because I have a compromised immune system. I placed an order through the website in which DoorDash was the delivery service. I left specific instructions for the driver to leave the food at my door because of my condition, but doordash left the bag with 4 sandwiches and 3 sandwich cards (because of a previous order problem) by a gate at the back of my complex which A)is nowhere near the actual entrance to the building and B) impossible for me as a quadriplegic in isolation to even go get. Now I've contacted DoorDash through their online chat and was told that because I ordered it through Jersey Mike's website that I would have to get my food remade or a refund through Jersey Mike's. I have all the documentation and pictures of the conversation with DoorDash as well as the picture the driver took of where he left the food. Please send me a email I can send those pictures to. So now when I called the jersey Mike's I ordered from (store #20039) John an employee was extremely friendly and understanding and was going to remake the sandwiches and bring them over. But then he contacted the store manager, Ebber, And he was instructed to only offer me a refund. Which since it was my only option, I took. Now it's two hours later and I have no food for the whole night and Ebber is treating me like it is MY fault. I had nothing but great experiences in the past except for a couple of messed up sandwiches, but the staff has always been friendly and very helpful. It hurts me to have to write a yelp review explaining this but Jersey Mike's is saying it's DoorDash fault and DoorDash is saying it is Jersey Mike's responsibility. P.S. Karin and John have been extremely helpful as much as they possibly can but I would reconsider your relationship with DoorDash if they are unable to follow simple instructions during the coronavirus pandemic for your disabled customers. My wife is thoroughly pissed and wants to contact her friend on the investigation team at a local news channel but I told her we should wait to see how this is handled. Thank you for your time, Michael Lee read more

Jersey Mike's Subs - This is where they put it after leaving detailed instructions to put it at my door - Sandwiches Near Me - Chatsworth, California

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Terrible service. I was the only person there waiting to order and there were 4 staff in front. ALL of them Ignoring me or acting as if I was not there. Tried to be patient and then had to ask them if they're closes or if I can order. Just terrible. Oh and they all say welcome to other people that came in there after me. What kind of crap service is that?! This is on a Friday round 2pm. Not sure if your staff doesn't like my kind or they just didn't want to service anyone at the time I came in. Terrible read more

I ordered on line on a Tuesday. I bought a size regular. I did. NOT GET my Tuesday free delivery. This regular size number 13 sandwich cost over $20! I am disabled or I would walk in. You can walk in and buy a size monster sandwich for 20 bucks. I WILL NEVER ORDER FROM JERSEY MIKES AGAIN!!! read more

Tried to order a sandwich online from work. Said it would take 40 minutes. Since I was 20 minutes away, figured I would just go in and order inline. When I got there, employees said I had to wait the 40 minutes to get my sandwich behind other online orders and people behind me.. I asked for customer service number so I could cancel, she said you could find online somewhere. When I went online, it said you had to call the store cancel. Wow, just wow jersey Mike's. Keep my 10 bucks. read more

beware, unless you are in the store in person you will be ripped off. we order from the app all the time. this location has never made things right. i order double meat double bacon. i have never received it. in fact the last order 3/31/21 i did not get half of the meat that i ordered. tried to call the store no answer rang then went busy. STAY AWAY UNLESS YOU CAN WATCH THEM THE PORTER RANCH LOCATION IS A LITTLE BETTER BUT STILL DO NOT USE THE APP! read more

This location CANNOT handle online orders. Unless you go in, you won't get what you wanted. Writing in things doesn't matter to them either. I have been waiting on a refund from this location for over a month. And you cannot contact anyone other than them. It's insane. I order double meat and rarely get it. Every time I go in at lunch after already waiting an hour for their pick up time, they still make me wait 10 mins. Get your sh*t together! I only go here because the people I work with want it. But I refuse to go here on my own anymore. read more

I use to come here all the time and always enjoyed Jersey Mike's. Came to find a slow staff, that one dude wouldn't cover his nose, and got my order wrong. I'm not sure I can come back again if this is the quality and safety that's become standard. What happened to the super friendly and speedy staff? read more

I ordered a Tuna Sub and it was a complete disappointment. First, they put so little tuna on sandwich I almost had to lick it off the bread to get any. Secondly, the little tuna that was in sub simply tasted awful, so maybe that's why they put so little tuna in sub because of the awful taste. I hate to say this, but Subway's tuna is even superior to Jersey Mike's and at a cheaper price no less. Thank god I got a bag of over priced potato chips to help fill me up, although the bag contained more air than potato chips. Needless to say, I will never be eating at Jersey Mike's again and throwing out my money on over priced, skimped garbage subs. read more

Worst customer service. I literally waited 40+ mins to pick my order which was order online. They seved over 16 people who came after i arrived or pick up. read more

I don't remember I had already written a review but if I did disregard all that. When I first came in here a month or 2 ago I thought for whatever reason the sandwiches were good but not all that. Maybe because I didn't order them mike's way. Duh! Well ever since I been coming back on a consistent 2-3 times a week. Not yet have I been disappointed by any of their sandwiches or there service. The staff is always friendly greets you the moment you pull that door. Even the time I walked in at 8:55 pm when they had Already cleaned everything I felt so bad but were still smiling regardless of the fact I was that last jerk in. The food is great, there is something about their bread, meat , cheese , tomatoes, lettuce and Bacon!! That I just can't seem to stop coming back for . All ingredients are fresh and tasty their food won't disappoint. Definitely won't ever be returning to Quiznos , Togos or Subway ever again. Doesn't even come close. Jersey mikes your food and customer service has found you another loyal customer. read more

Jersey Mike's Subs - Doesn't even come close I won't go back I promise. - Sandwiches Near Me - Chatsworth, California

These guys are really cool. I've been to a few other Jersey Mikes in different cities but these guys products taste the freshest of them all. I've even had another person tell me that themselves without my influence. Their food is fresh, staff has always been nice with me since I've gone in. Their sandwiches are what you expect but I'm not a fan of their ruben. For some reason it just never tastes good at any of their locations and i'm a big ruben fan. Another small issue is that parking here is a b***h. This shopping center is always busy which makes it very difficult to find parking for any establishment in this shopping center. But thankfully they are very quick. Overall still a good place with good food. Enjoy!! read more

Jersey Mike's Subs - Sandwiches Near Me - Chatsworth, California

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Ordered the giant chipotle philly cheese steak , which is my favorite sandwich available. Excellent tasting. It's wrapped in foil so it keeps it warm if you take it to go (as I do always) The only downside is the price. Quite pricey. read more

I love this Jersey Mikes, I love Jersey Mike's sandwiches and it's so convenient from my office, everybody is so pleasant there even when they are swamped. The only reason I give this four stars instead of five I said I was a little upset last time I was there that the girl who was making the sandwiches did not have her nose covered by her mask, she had only her mouth covered and during these Covid times and made me a little bit nervous read more

I usually don't write reviews but today I felt like I should. I've been coming to thIs location for a long time it's right down the street from me so it just works out. The new manager/trainer was super talkative and friendly and went overboard to give great customer service which is kinda rare these days. I didn't get his name but he was a latino guy, This dude needs a raise! 5 stars for great customer service read more

Came in on a Saturday evening for dinner. Was empty besides one other personal already eating. Ordered their Philly cheesesteak, the #17. Got the giant size to split between the wife and I. Cost about $14 for the sandwich alone. On the pricey side but the meat was freshly cooked and tasted good. Definitely beats a cheaper option than Subway/Togos. read more

Worst service ever. The employees were all in the back talking about video games and sex toys. Only one employee was in the front taking orders and making food. Finally one of the employees came out and took my order. As I took a seat to eat my sandwich one of the employees started mopping the floors. You can smell the cleaner. I looked around and other customers who were eating looked shock. You don't want to smell cleaner while you're eating. These employees are either clueless or just stupid. Never coming to this one again. Trash. read more

I placed an order with Ubereats and this Jersey Mike's restaurant was very slow in preparing the order and left items out of my order. The driver also informed me that the staff at this restaurant were very rude and unprofessional. read more

I LOVE YOU. I have been away from you for too long, my love. Why is my obsession so real? I always eat the number 8. If you're not going to get your sandwich done mikes way, don't even bother coming here haha. My roommate got the philly cheese steak. He says it's his go to, but I prefer the cold sandwiches myself. The bread is fresh. Meat and cheeses are cut to order. There's nothing but quality here, or any location. If you want a good sandwich that's decently priced? You will not be disappointed. Thanks again jersey mikes. Until we meet again. I'll be counting the hours. read more

Dropped food on the floor, stepped on it and served it to customer. We arrived at 11:25am and ordered sandwich. It took a almost 30 minutes. Meanwhile the kitchen was in complete disarray. Food, including meat was dropped on the floor. At least 3 customers observed the staff picking up both bread and meat, bag it and give it to an unwitting customer. We all spoke up and looked at each other in disbelief. We have contacted the health department and will never go back to this location again. read more

We love Jersey Mike's a d have had it at multiple locations. We came here this evening and ordered four Giants. The workers moved super slow. It took forever to finally place my order and there was a line forming when the worker to customer ratio should have provided ample co erage to prevent any long waits. The employees seemed uninterested and under the influence of something for sure. Once we finally sat down to eat the sandwich bread was very dry. We ordered them Mike's Way but there was barely any sauce (okive oil and red vinegar I think is what it is) and certainly not enough to accommodate for just how dried out the bread was. Also the salt/spires they sprinkle over it seem to be missing as it's lacking flavor Toppings were placed unevenly. Very dissatisfied and will not be returning to this location. read more

Jersey Mike's Subs - Super dry bread - had to peel a ton off. Gross. - Sandwiches Near Me - Chatsworth, California

Used the app an hour before they closed to order some subs. Ordered a BLT. Left my phone at home. When I arrived they told my they're not making anymore bacon. But they'd make cheesesteak??? So be careful depending on who's working you might not be able to order what's on the menu. read more

Jersey Mike's Subs - Storefront - Sandwiches Near Me - Chatsworth, California

Tried to order a grilled steak, no cheese or onions - 5 new young workers CLUELESS - one gal messed up the order twice and THEN COPPED and ATTITUDE about it - I paid for my chips and WALKED OUT! - I wanted a grilled steak on wheat and then Mike's way - sweet jesus - I'm never going back - the franchise owner obviously has changed and doesn't care who he hires or trains anyone the right way - and NOT ONE employee apologized to me - LAME - DO NOT GO! - they will not get another dime of mine! read more

There was hair in my sandwich and I mean a long ass strand of hair. Ruined the entire meal for me and my friend

Beware of this Jersey Mikes location. My whole family had the chocolate squirts after eating at this place. Not only did the sandwiches upset our stomachs but there was a fly in the mayo bin. One of the employees just took the knife to remove it. They didn't even bother to put out a fresh mayo bin. read more

Sandwiches are good. The attitude of the people behind the counter aren't very friendly. It's not my fault you're working on a Saturday afternoon. Try smiling,it works. read more

I order catering from this location on a regular basis and they do an awesome job. The food is delicious and the staff is very helpful. They are reliable and thorough, always ready on time and the order is always prepared with great care. Eber, the store manager is excellent and never fails to go the extra mile in every way. He is professional, courteous and makes sure every order is perfect. I highly recommend this location for anyone ordering for a group or just to grab a quick lunch. I know I will continue to give them my business read more

I absolutely love this establishment. My favorite employees are Jay and Amenna they are so friendly have amazing customer service making sure everyone is taken care of. THANKS GUYS !! read more

New store...still working out the bugs. Courteous staff. Not much of aa Pepsi fan.................Coke please!

I like jersey mikes food and my one star is not because of the food or prices. Today I decide to go all the way to 1 star. I was there at lunch time and one employee was just being racist. I'm Latino he is Latino ... but every time a white fella came in he just start talking like a 'redneck' clients were polite and just got their food and left but as customers we all look At each other like wtf!!!! read more

Good fresh ingredients. Friendly staff. Biggest problem these guys have is the wait time; it took 25 minutes to get a small sandwich, with only five people in line. Not a good way to spend a lunch hour, waiting in line that is. Also, watch your change, I've had workers over charge me four times over the last two years. read more

Food is good my kids love Jersey mikes . Gave them 2 stars for three reasons 1. Takes to long to make sandwich and lines get long you could be there 30 minutes. 2. I tried to order to pick up even then you still have to wait in line. 3. The way you pay the cashier says the credit card machine is going to ask you three questions when you put the credit card it's only a tactic to get tips. read more

Horrible service everyone was extremely rude and they close their grill almost 30 minutes before closing time everyday it's ridiculous that anyone would rather go to a further location just because they can't get it together read more

Terrible service. I live around the corner from this Jersey Mike's Subs and every other week I stop in at dinner time and get a sub because I bring it to a regular event. Last night after months of frustration I gave up and got a sandwich from one of the numerous alternatives in the area. When this place first opened service was great but in the last year it has gotten worse and worse. I used to see the owner and now I never do. Here are some of my experiences: 1. Wrong sandwich. Ok this can happen but should not. I always have to check that the sandwich is right if I ordered it on the phone 2. Phone off the hook. Staff takes the phone off the hook at dinner time so you can't order in advance 3. Slow prep times. I used to be able to call from my house, get in my car and pick up my sandwich. Now they tell me ready in 20 minutes. 4. Sandwich not ready. Twice recently I ordered 20 minutes in advance and when I got there the sandwich was not started. 5. Employees hanging out in back. I come in and no one is out front. Wait and wait. Finally one person comes out and ignores me for several minutes. 6. Out of wheat bread. Staff can't seem to properly plan what bread they will need. 7. Not following directions. I always ask for 'light' oil and vinegar but can't count on getting a sandwich that isn't drenched. read more