The food was good, that's it. We seemed to be an inconvenience to, Ms Claire. I forgot to have my bill added to my rewards points after I was rung up, but I was never asked either. After she rolled her eyes to us, she said she would speak to the manager later about having our points added to our phone number (Not holding breath). The tables were all filthy, the ice machine was broke, the women's bathroom was Out of Order and the men's paper towel dispenser was broke. Patrons, beware. read more

Jersey Mike's Subs - Sandwiches Near Me - Phoenix, Arizona

This place is nasty. You walk in and it looks like the floor hasn't been swept in days and the tables are dirty. The meat cutter was disgusting. There was so much old meat pieces from cutting all day. Clean it up once in awhile! My biggest concern is that the employees here do not understand the concept of wearing gloves. One girl (WHO WAS MAKING A SANDWICH) was wearing gloves and pulls out her phone to look at it and then put in back in her pocket. Not only that but she rung up people and touched the register and took someone's credit card WITH THE SAME GLOVES ON. How is this possible?? How do they not understand what gloves are for. AVOID THIS PLACE. After reading some of the reviews after my encounter I am not surprised people are getting food poisoning. There needs to be some training done here to reestablish the concept of cleanliness and the purpose of gloves. Absolutely revolting. read more

Yum! Love this place for fresh subs or "sub in a tub" without the bread. They have mini, regular and giant subs so we usually get a regular, or a giant and split it or a mini for a snack size. They're super fast and fresh ingredients! I recommend "mike's way" with olive oil and vinegar. Great service! read more

Jersey Mike's Subs - 7. Turkey Breast and Provolone Tub - Sandwiches Near Me - Phoenix, Arizona

This is one of, if not our favorite sandwich shop. I love the hot and cold options and the food is always wonderful. I have never had any issues with the service and they get through the line pretty quickly for as busy as they are during peak times! The bread seems fresh always and the meats/veggies are top notch. I love Mike's way and always makes for a delicious meal! read more

Honestly, it's a basic jersey mikes, but these guys are putting the order tickets in the subs as they pass them down the line. That's downright gross and plain unsanitary. I really hope they see this. read more

My new favorite sandwich place, way better than Subway, with comparable prices, yes! I like the bread and the meats and veggies are good quality. But they will pour on the oil and vinegar, and were prob instructed to, so be sure to speak up if you don't want your sub drowned in it. They also automatically shake on oregano and salt so watch for that. read more

I have never been a sandwich person until here. The sandwiches are simple with a ton of flavor. Small shop, fresh ingredients, and great customer service. The price is higher than most but I think the quality of meat is better and that's why. I like their turkey provolone sandwich "mikes way". Their Italian spices and oil and vinegar they use in mikes way is delicious. Makes the sub juicy and refreshing! This is a huge step up from your normal subway, blimpie, ect.. Highly recommend for a good sub (: read more

See all

JERSEY MIKE'S SUBS 2501 W Happy Valley Rd | Phoenix AZ Why is this location charging $0.12 MORE for a Combo verses the individual price of a Chip and Drink? I contacted the store and they didn't know. They said the owner was aware of the difference. They stated to call corporate. I did and they confirmed that other stores COMBO price is less than the individual price. They said they would send a referral for owner to contact me. Two weeks and no call. I reached out to the store again and they said that the owner doesn't come in to the stores. Posting on social media in the hopes to gain an answer. read more

The best Jersey Mikes in town overall the service is always fast it's one of the only places I can go during lunch break and make it back on time! The kids that run the place are so sweet always ask about my day while preparing the food it's so different from most places that will ignore you it's so refreshing coming here, will continue to be a daily customer! read more

This place has great subs and an easy app to order from. Been ordering from this place a lot since the pandemic hit in 2020. Today however submitted my order through the app as I always do and came home with 3 subs vs 4 in which I ordered. So called them to say my husband was going back and all they said was well we don't see the 4th sub here. Ok so what are they trying to say? Never apologized said the best they can do is just make another sub. How about at least comp me back for the tip I left. Just made me feel like I was trying to pull a fast one on them. Not happy. Not going back. The sub they did not make was for my son otherwise I would of not driven back. The service today can really decide where you want to spend your money. read more

This location continuously screws up pick up and online orders. Unless you are there in person to make sure they make your food right, don't eat here. Every order they have screwed up for us isn't even special, it's the way the sandwich is supposed to come! We won't be going to this location anymore. read more

Terrible terrible terrible service!!!! So many wrong sandwiches!! Today was the worst! We go in and order. My husband was given someone else's sandwich today. We went back, an hour of our day wasted, to get the right sandwich. I would have eaten the wrong sandwich but it was made on wheat, which contains soy that I'm allergic to!! The staff completely ignored me standing at the counter for over 5 minutes. They were NOT busy, just 2 people in line and 6 people behind the counter working. I was facing 2 employees across the counter, multiple times. I finally spoke up asking if I had to get in line to be acknowledged?? They said we didn't see you. Bull crap!!! This franchise owner needs to get better help or offer more training. Service is literally everything!!! read more

I go to this store often now that it is clean and I don't feel like I may contract an unknown illness from something lurking in the corner. Lots of new faces working there so sometimes there's a bit of a wait, which is to be expected, and doesn't change the quality of the food I purchase. I noticed that someone posted about a 12 cent difference when purchasing a combo meal and I would like to add that I too have notes this and find it strange. However, I understand that setting prices is probably not a task the staff in the store handles, so perhaps nothing is getting done about it because they CAN'T do anything about it. Probably best to either buy your meal a la carte, go elsewhere to eat, or make yourself a sandwich at home. Honestly, Jersey Mike's has great food and isn't cheap so if the 12 cents is going to break you, you should probably be watching your wallet anyways read more

We got a Philly cheese and a portobello sandwich, both really needed seasoning, the meat was pretty dry and there was a weird wet sauce on it. The mushroom sandwich had some dried out and overdone mushrooms, over all not very impressed read more

Never thought I'd say I like a soggy sub but I do ha ha. Those girls changed the way I look at subs. Subway couldn't even compete. This location earned their 5 stars! read more

I have a huge gluten allergy and they cleaned everything right in front of me!!!! Will be returning I'm glad I found a place I can finally eat at! Great staff read more

I love Jersey Mike's Subs! Everything is so fresh here, the meat, bread, and veggies taste great! I love the Chipotle Philly Sub and the Club Supreme. I'm not sure what it is that makes Jersey Mike's way better than Subway or Quizno's, but maybe its the fresh cut meat, fresh cut cheese, or fresh bread. Check it out! read more

Will never come back to this location. The restaurant was packed and a family came in without a mask, but not a single staff member (easily 8+ people working the line) enforced the mask mandate and let the family wait in line, order and pay for their food without ever putting their masks on. Further, after 10+ minutes of us all waiting in line together, I finally took it upon myself to tell them to mask up and ended up being cursed out RIGHT IN FRONT OF THE STAFF about how masks don't work and that they don't need to wear one. Staff allowed me to be berated and sat there waiting for me to get the convo to end before taking my order. Truly disappointed. read more

Placed an order on line, specifically asked if we could get the giant sliced three ways, was told yes. Ordered that sandwich and two regulars. Got home, the giant was sliced four ways for three people and the regulars were minis. Called the store and a girl named Haley answered, she was very rude, asked if we had the receipt, (not sure what that had to do with my order being incorrect), she asked me to hold and while I thought I was on hold I told my husband I was going to Yelp the service she stated (was listening to my conversation and did not put me on hold as she stated), she said whatever in a laughing tone and hung up. I called today to advise the manager of the terrible customer service, not expecting anything in return but she said to come into the store and see Bailey in the evening to get a refund, my husband went into the store and saw Bailey who proceeded to say she needed to wait for the manager to call and wouldn't give my husband the refund until he got tired of waiting and walked out. Terrible customer service from the manager down to the kids they have working there, can get better subs from somewhere else, never again! read more

7 people working and I'm still sitting at a dirty table and what is the trail on the floor from garbage can. Gross read more

Jersey Mike's Subs - Sandwiches Near Me - Phoenix, Arizona

See all

This location is super clean and the subs never disappoint! The service is quick as can be and the employees are always super kind and hardworking. I go to this location rather then the one that's a few miles closer to me. read more

Fresh food, fast and friendly service, lots of sandwich options. Of all the chains sandwich joints, this is my favorite. This location never seems to be overly busy, or they are so fast you never have to wait. read more

I recently ordered a couple of subs on my Jersey Mike's app today for pickup. When I went into the franchised location on 2501 W Happy Valley Rd in Phoenix l was absolutely amazed that this store was not practicing COVID-19 guidelines in regards to insuring the safety of its employees let alone customers. I'm what you would call a regular customer and only do business with this location primarily because of it's proximity to my home in Phoenix being within 2 miles. Upon walking in to the business I noticed that all the outside furniture was stacked upon each other in a rather thrown about manner to the right of the door. Here I am with plastic gloves on and a mask for prevention so that I personally would not transmit or for that matter come into contact with anyone that may of been exposed to COVID-19 either directly or indirectly. I'm doing my part but tell me what is Jersey Mike's communicating to its franchisees. There was no sign's whether homemade or otherwise to explain what the processes that were in place as a result of this pandemic. As I walked in I stood by the pickup side of the register to be noticed as I saw 2 customers come in behind me with one customer picking up and the other placing an order. Here I was standing there awaiting to be noticed. What I did notice was 6 employees with 2 employees standing at the door to the back room apparently doing nothing but talking to each other. The other 4 were working with gloves on and no sign of employees wearing masks at all and it goes without saying not practicing social distancing in any manner. Listen, I understand that it's tight quarters behind the counter and it's certainly difficult to maintain a 6 ft perimeter but they were on top of each other. After a few minutes, one of the guys asked if I had been helped. It was then that I was attended to and proceeded to walk out to my car out in front of the store. My wife then asked me if they were wearing masks and it dawn on me that in the midst of a global virus outbreak that it was business as usual for Jersey Mike's. I'm a good customer and quite frankly I enjoy their subs over many of the competitors because of the freshness and high quality of the meats. I have over 350 Jersey Mike's points and up until now I have been a loyal and recommending customer of Jersey Mike's in a good way. But now to say the least I'm floored by the lack of engagement during this period in the history of our nation that this is the approach that I received. I'm sure that I'm not alone with this lack of humanity. I thought upon home that I would call the store and a nice young man named Zak answered and I proceeded to ask him what the store was doing differently as a result of COVID-19? Zak politely said well we're washing our hands consistently and disinfectant anting our work areas. Ok that's fine, are you wearing masks? No we do not. And then he indicated that I guess we should be disinfecting the door handles for our customers ax well. I then asked Zak what are you doing for the purpose of social distancing? Well we have footprints on the floor where you should stand. Oh I see, and are there signs that indicate your policy's anywhere. Zak says no we do not have any signs. Ok, well so how should a customer know what it is that these so called footprints are for? Zak says I don't know actually. We haven't been told by our management. I asked if the manager is working today and he said no he is not. I then asked that I imagine that this is a franchise operation and do you have more than one location? No the owner owns several stores. Okay well that was enough for me to hear. And so I'm reaching out to you my fellow neighbors and customers of Jersey Mike's and ask yourself this question. Is this the type of business that I want to patronage in light of all the awareness of COVID-19's uncontrollable strength of spreading throughout the population. read more

I usually love this jersey mikes. However today I went in and got ignored then when I was helped I got attitude from one of the guys there. When I went to go pay I always give at least 10% tip as I was walking out I realized didn't even get the right size sub and they charged me for the bigger size. I was just disappointed and the service was not good. So they charged me the wrong amount and I gave them a tip, your welcome. read more

First, I'd like to say the rating isn't related to the quality of the subs but more of the customer service. This is a direct reflection of the manager named Claire at this location. I purchased 3 subs on May 24th. I asked for extra oil and vinegar on one of the subs. Instead of putting extra oil and vinegar on the sub, the person placed the oil and vinegar in two plastic containers. I picked up my subs and drove home. When I got home, I noticed the vinegar had leaked out of the bag and onto my leather front seat. I immediately called the store and explained what had happened. They assured me that a manager would return my call. Well, fast forward to June 29th. After calling and leaving 6 messages for Claire over the past two months, I finally reached her today. She basically told me that I was harassing her by calling and then had the audacity to say it wasn't their issue once I left the store. That somehow it was my fault that the cap on the vinegar wasn't placed on the container properly. Claire could have taken care of this by just calling me back. Perhaps offering a credit for a few subs or just saying sorry. But, no, she had to insult me by saying it was my issue. Wow, for someone who rose to the be the manager of a store, she has a lot to learn on how to treat customers. I have left two messages for the owners. I'll update this post if I hear back. I also plan on speaking to the corporate office in New Jersey. In the meantime, I'll take my business elsewhere. read more

Jersey Mike's Subs - Sandwiches Near Me - Phoenix, Arizona

See all

Please open a store in Anthem!! If you go to the top of the page and enter Subway into the search field, in the results is a recent prior post that says the operator was not paying employees or rent. The locations by Frys and the one in Wal-mart in Anthem are closed. The one by Safeway appears to be open based on seeing the "OPEN" sign being on in the window. See that prior post for its discussions. Please open a store in Anthem!! read more

Wow this Jersey Mike's has really gone down hill. Seems like new management and staff. Super slow and inefficient. Always tons of people waiting for to go orders. Staff always seem confused and overwhelmed. People waiting in line for to order just gave up and walked out since they were never even acknowledged. When they do put up a to order they don't say who its for so the 15 people waiting don't know who finally got lucky. Would have let if I didn't prepay on the app. Terrible! read more

I wish we had Jersey Mike's in Flagstaff. Since we don't, this is a must stop as I am passing through. Service is good, sandwiches are awesome, and the shopping center its in has a ton to do. read more

Jersey Mike's Subs - Club Supreme - Sandwiches Near Me - Phoenix, Arizona

outstanding service and the subs are delicious~!! u will be hooked~!!!

The staff is always so pleasant, welcoming and super cute. They sandwiches and bowls taste great. The establishment is always clean. I would highly recommend this location. I have never had a bad experience. read more

This store is poorly ran. We have been here several times since it's convenient and close to home .. but every time we go they are out of something. This visit they were out of the rosemary bread and Swiss cheese. The white bread was hard and stale. The bacon was so crispy it felt like we were going to break a tooth. My son said his jaw was hurting after eating 1/2 his stale bread and rock hard bacon so he just ate the Turkey off his sandwich. We will not be coming back anymore. We tried several times and it's not worth the money. Kids in there don't seem to care or understand what customer service is,m. read more

Amazing company and staff. The staff seem in a good mood and their subs are always amazing.

It's ok deli. I enjoy calling in my order at lunch and skipping ahead of the whole line. I'm sorry but it's enjoyable watching the others who could have called in an order get cranky! Mike's Way is the way for me! M read more

They rush you through. The cashier was hollering to my dad to pay before any of us did the toppings on our sandwiches, even though nobody else was waiting. Since the cashier made us pay before our sandwiches were even sliced, when I wanted to add bacon they told me I would have to pay for the bacon separately or I couldn't have it. I then didn't get to have it, because no one wants to pay two times. I pointed this out and they didn't even say sorry, they just went to the back to gossip about it while we were still eating in the dining room. read more

I used to think they had good sandwiches and delicious bread but not anymore! I have been to this shop twice in the past few months and am not impressed with the flaky hard bread. read more

Very disappointed to see how the workers here have no idea no do they care about hygiene. Couldn't believe the sandwiches were placed on a dirty surface next to a filthy rag they use for wiping other surfaces!!! They thought nothing of it when I mentioned it to the manager, he too could care less. This place should be shut down!!! read more

I have always loved Jersey Mike's however, last time I ate there I had the Roast beef sub and was violently ill that evening. All I can think of is it was cross contamination of their slicer or their mayo perhaps? Whatever it was from there, I haven't been able to return. I don't know if I have ever been that ill before. :( read more

The best hoagie around! Meat sliced thin! I love Jersey Mike's! I was so happy to see they're out here in AZ! I'm from South Jersey/Philly! So I always crave a good hoagie! And Jersey Mike's Subs satisfies every-time. read more

Jersey Mike's Subs - My number 13!! Original Italian! You not a true hoagie water if you ain't eating a Italian!! - Sandwiches Near Me - Phoenix, Arizona

I LOVE Jersey Mike's!!! But, this location is AWFUL. Customer service is non-existent. WORST WORST WORST Jersey Mike's. Took F O R E V E R Just to place an order. Nope, definitely off of my list. read more

Came in less than hour before close on Halloween (Yelp and Maps have the wrong hours) and got several subs although they already had stuff put away. Regardless, Lauren and Ricardo treated us with great service and were extremely patient. I hope my tip goes towards those two! (At the Norterra on Happy Valley location) read more