One of the better chained sandwhich shops... Meats are cooked to order and sliced to order. Their bread is really soft and fluffy. The only downside is the price, it is expensive for a sandwhich. read more

After hearing good things about this place from a few people, I came here for lunch today to get the chipotle cheesesteak on white. The meat was juicy and warm. The veggies and cheese complimented the chipotle mayo sauce well. I just wish there was a smaller serving size, as I began to feel stuffed when I was 2/3 done with the sandwich. Oh well, at least I have my leftover as an afternoon snack later! Parking can a little crowded, and the line can get long around the lunch rush. I was lucky to avoid the line at the time I arrived. Indoor seating is cramped, so I will most likely take my sandwich to go next time. On a random note, I like the long rectangular paper bag that the sandwich comes in. Looks like like I'm holding a bottle of wine from the outside. This is a nice change from Subway, but he prepared to spend a little more. read more

Never been to a Jersey Mike's before, so I decided on my lunch break I would go try them. Sandwich- OK. I have had better and deffinitely not woth the 7.75 Service- The did not make the right sandwich on the first try. I ordered a club and got a turkey. The franchise owner made my sandwich for me. I will have to go back later after the staff is fully trained. read more

I heard about this place from a church friend. I was in the area on a Saturday and decided to try it out. Jersey Mike's is in the same area as the AYCE KBBQ place GEN on Newport a lil north of the 5. It's pretty narrow, pretty clean, and feels a lil like a deli. I ordered the Chipotle Cheese Steak. Unfortunately, the guy who ordered before me got the Original Italian. That thing looked delicious. And ya gotta get it Mike's way: onion's, lettuce, tomatoes, olive oil blend, red wine vinegar, & spices. And may I say... they are generous with all of the above. The Chipotle Cheese Steak was pretty delish. Ya could taste all the freshness. I asked for a side of banana peppers, jalapenos, and some hot sauce thing... that I ended up slopping over every bite. You might be paying $13 for the big sub. But with the generous portions... ya kinda get what you pay for. It's like paying for the portions of 2 footlong subs at Subway for $13. But you're getting some good quality. So, it makes sense to me. Just go with you and a friend & share the gigantic sub. Plus, they had a big screen that was playing ESPN. I actually watched an hour of the Espy's while I was waiting for a meeting. The workers are super friendly, uber-helpful, and very confident with their product. Mikey likes it! read more

Worst customer service! Mostly due to the young lady in the front "Al" something -- blonde hair tossed in a sloppy bun and wrinkled shirt. She had a sour attitude + she talked back after I asked her to clarify what she said about my order. She forgot to add a drink to my order and she responded "Well you didn't hear me, so I didn't do it."-- basically placing blame on me, when she should've been more helpful and sought solution (aka customer service) Thoroughly disappointing. I get that this is just a place to grab a quick sandwich, but don't make it so obvious that you hate your job. read more

A bit more than you'll pay for a sandwich at some other places, but well worth the cost. This place could put shops like Subway and Quizno's out of business. They've got the flavors down to a science. Order the #13 "Mike's way" and you can't go wrong. read more

This was my first visit but my family had been here before and wanted it for lunch :) I had the Jersey Shore favorite and it was So Good!!! I will definitely be back!!! In ending, I need to mention that the restaurant was very clean and the customer service was excellent!!! read more

Thursday at 12:15 is a pinch... but everyone that works there is a team player, OMG! Lady in front of me with 6 special orders that she could not ever read her writing was laughable but always I get the best service and the yummiest sanny ever‼ the tustin store is awesome, I'm a fan and Jersey mike sandwich eater for life read more

Slow online service. It's recommended you order 30 minutes before pickup. They told me three times they were working on it. It over a period of 20 minutes while waiting for it. This didn't include the time to drink over. My lunch break was over by the time I got back to the office. read more

Philly's Best is in the normal rotation for lunch, but with this location opening closer to the office, we decided to see if it was going to give them a run. Overall, the food was OK. I thought my turkey sub could hav used a little more meat, and the combo price of about $10 was maybe a little steep, but I left full and the sub was OK. A decent alternative in the area, but nothing to really rave about. read more

Placed an order at 12:50pm through the app. Checked in at 1:05 app says food will be ready at that time. Food was actually ready at 1:35pm. They don't put any form of priority towards app orders, even it's busy you might be better off just waiting in line. read more

This one is okay the don't pile on the meat but its still an awesome place here the customer service here is meh... there not really friendly here it was 45 minutes before closing and I wanted a cheese steak sandwich the girl said the grill had been cleaned and they weren't cooking any hot sandwiches only cold ones I just think they were u n a hurry to close up shop! read more

Sunday, early evening, finishing up some weekend errands with wife/pumpkin/sweetheart, had never been to Jersey Mike's before, but, I am from Philly, have eaten tons of cheesesteaks [forget Pat's or Geno's; think Koch's (Penn), Jim's, or Dalessandro's], we went in, ordered, and we loved it -- and, she's SoCal/Berkeley Korean. We got the large Kahuna steak, and the sandwich was just great. Yes, they weren't Amoroso hoagie rolls, but they were just super, perfect amount of filling, moist, great hot peppers, and the two women staffing the store that evening were polite, pleasant, professional, efficient, and just plain normal/nice to us. I promise, I could write a book about Philly cheesesteaks offered throughout the U.S. (blech), but if you're in Tustin, go here -- take that tip from a guy who's bought chanterelles early in the morning at the Italian Market (Philly), who's been "down the shore" tons of times (i.e., New Jersey), has rowed the Schuylkill (that's Philly, too), and who went to Le Bec Fin (Philly) plenty of times before it closed. Finally we found our place. read more

Let me start this off by saying that I'm currently pregnant and have been CRAVING a sub sandwich for awhile now. Yes, I know...technically pregnant women aren't supposed to have lunch meat. I cheat every once in awhile, don't tell anyone! With that being said, I was thoroughly enjoying my turkey and provolone sandwich. It tasted amazing and I paired it with some delicious jalapeño chips! My favorite. Everything was going well until I got to the second half of my sandwich. I took a big bite and something didn't taste right. What could it be!? Well...I reached into my mouth and pulled a long dark hair out of my sandwich. Before you go thinking that it might have been my hair...I'm a blonde! I was pretty disgusted, however I did consider still eating the rest of my sandwich. Is that weird? Yeah, probably. I didn't end up eating the rest because I was a little grossed out and finished my chips instead. I give one star for the good half of my sandwich and one star for the chips! Other than that, I don't think I will be back to this location after my experience. Quite the bummer :-( read more

I've been to many Jersey Mikes and this one is really good. It's clean and the staff is really attentive. The sandwiches are very fresh and made right in front of you. I highly suggest the Italian #13. And have it Mike's way if you like a wetter sandwich. Yummy. Add the pepper relish. Double yum. If you're looking for a better than Subway sandwich, you'll love Jersey Mikes. read more

Alyssa is always the best. She always greets me with a smile and she even remembers my favorite sandwich, the California Club. She's the coolest. Alyssa's awesomeness makes my sandwich taste a little better. read more

The sandwiches are good but VERY pricey! For a regular size BLT is was $7.95. It wasn't the best sandwich I've ever had but it was pretty good. I'd only go back if I was really hungry and had money to burn. If the prices go down I'd go back in a heart beat! read more

Placed an order for take out online an 45 minutes before closing. Called the store for some assistance. First time I called Daisy was very rude and hung up on me. Second time I called it was like she was pretending to be someone else. Went into the store and was surprised to see no one actually there out on the floor.. after saying hello Daisy came from back and rushed us out. I get it you're getting close to closing time but c'mon. Another reviewer actually had the doors locked on him 10 minutes before closing... read more

Love coming here for a club sub whenever I can. Great sandwiches that more often than not, bring a tear to my eye. Can't wait to go back!

On my quest to always find a good sandwich spot, I had never tried Jersey Mike's...until recently! I was surprised by the freshness of this place. I should have tried it earlier! I ordered a regular size I believe (9") on a rosemary parmesan crusted bread, got Turkey, "Mike's style", added mayo, and got honey mustard and chipotle mayo on the side. Even though this was a classic turkey sandwich, what was most surprising to me was the taste of the deli meat. It tasted extremely fresh and not like a processed deli meat. The associates at the front told me they use nitrate free turkey. That's great to hear! I also could tell the bread was freshly baked. Bread and meat are really the most important at sandwich spots. They even have outside seating at this spot and plenty of parking in this shopping center. This location is right off the freeway and convenient. I'll definitely consider Jersey Mike's next time I am craving a sandwich! read more

Delicious! Amazing sandwiches, and lots of variety. Fresh ingredients! Great staff and the place is always clean. This place is supper packed at lunch time, so I recommend calling in your order. Seriously, this place is as good as it gets! Jersey Mike's is the BEST! read more

Came in this afternoon and got great customer service. Usually I receive very poor service and I should've written about that. I'm huge on customer service and usually will not return. But today for the very first time at this particular location their workers were courteous and helpful and did not give me any attitude. read more

Came in for lunch, and ordered a buffalo chicken wrap. It took 10 min to be made when there were 3 staff and two customers in the store at the time. I got the wrap to go. I opened it up to find it wasn't wrapped well, it was way over sauced and was just not well put together. I would stay away from the wraps at this location. read more

Tried to order from Jersey Mike's in Tustin through DoorDash and my experience wasn't the greatest. Not only did they confirm my order, but then they couldn't complete it because they were out of bread.... I dont understand why my order was confirmed or accepted if that were the case? Then, I got a call from my Dasher who informed me of the issue instead of from Jersey Mike's. I ended up having to call Jersey Mike's directly, and I will say that the person on the phone was polite and understanding, but she had to speak to the manager to resolve the issue. Instead, I contacted DoorDash to try to get my money back. Maybe I dont completely understand how DoorDash works but I've had a similar experience with a completely different establishment and had a much better experience which is why I'm frustrated. Maybe next time you're out of product you shouldn't accept or confirm the order or at least call your patron. I typically love Jersey Mike's, but will likely not go through this particular establishment anytime soon. read more

Well I can tell you if you want a sandwich at 850pm don't go to this place. Whoever worked the closing shift on Friday May 19, 2017 should be fired. The door was locked at 850pm. I could only imagine what time they really locked it!!!! Then I knocked on the door and the only person I saw was a guy and he ran to the back to hide. I don't forget a face. I'll be going in during the day to get your name buddy. This is one way to kill a brand read more

Went in today for my #7 (yum!) and was incredibly impressed by the gentleman who made my delicious sandwich! Jose had wonderful customer service and super friendly attitude, which completely made my day! read more

I have been of a good sandwiches / subs for a long time now. Out of all the places I have been to, I can always count on Jersey Mikes to give a good quality sub. Now when I went to one particular Jersey Mikes in Tustin off of Newton, I got the initial usual customer service...which is standard for the establishment. However, one employee - Stephanie gave stellar customer service - something that I have not seen in a very long time. Even with her mask on I could tell that she was smiling. She has wonderful people skills because she didn't make me feel like I was just a "customer" but made a connection or engaged me on a personal level - something that she did not have to do. Plus...she made my sandwich precisely the way that I wanted it to be. A great example for her colleagues that work with her to follow. So, my hats off to you, Stephanie - keep up the great work and keep that awesome personality! read more

Not to bad for sandwiches and not too good for service. Had the supreme club ( Regular size not medium ). Too much oil and vinegar if you ask for it Mike's way in my opinion. Employees seem to be going thru the motions. This was my second time with a similar experience... I will find a new sandwich shop. read more

So last time I came to this sandwich shop, I had a horrible experience. Last week my husband ordered a sandwich from there and I decided to go with him to give it another try. And this time was much much better. Service was better. read more

Their Italian sandwich was super good, fresh and light. my boyfriend got the meatball sub and it didn't look The best he said he'd give it 3 out of 5 stars if he we're to rate it. 6.50 for a regular, 8-9.00 for medium and 13.50 for a large sub. very generous portions. read more

Good sub sandwich. Friendly enthusiastic servers. But $10.50 for a regular 6" sub is way overpriced. The shopping center is overcrowded with fender bender difficult parking. read more

First I love jersey mikes but don't come to this location. I came on 5/12 early to beat lunch crowd. The sandwich was great #13 (only reason for 3 stars) but the service was very unfriendly. Not even a smile from ANYONE. I never experience this at the Irvine or Newport locations. They need a lesson in customer service. I won't come here again & stick to friendlier JM's. read more

Apparently some people like to give Five star reviews before the place even opens. I on the other hand have actually eaten at this location since it opened today. Okay so Ive been at a few different Jersey Mikes sub shops and have you never had anyone tell me they couldn't heat up the turkey for a turkey sandwich. I mean just throw the meat on the grill, and then flip it over. They said they didn't do that, and don't have time today. Trust me if I didn't have a coupon, I would've left. You have time to heat up my Philly cheesesteak, but not the turkey that takes less work?. Next because it was opening day there were 10 people behind the counter working, including three managers. With only 5 people in line it took 15 minutes to get my two hot sandwiches. The food was still the same good food as other locations, although there wasn't a whole lot of steak in the sandwich. So obviously they have some kinks to work out. I will be back to try them again, if I have a coupon. And they can earn a chance bump up the review a star or two but for now I can only give them 3 stars do to bad service. read more

These sandwiches are awesome! Never disappointed. Calling it in ahead is a good tip because the lines are always long because they are so good and made fresh to order. Only reason I gave a 4 and not a 5 is because they have these GREAT brownies but are almost ALWAYS out of them.... They should REALLY have more in stock... When they do have them ask for the frozen ones... So good! read more

I love Jersey Mike's but today I was very disappointed. I had got 2 different sandwiches online and both were not good. My husband got the #8 and it was just thrown together and the bacon was burned. I got the #20 and there was no thousand island dressing. So disappointed read more

My husband and I went to Jersey Mikes for dinner on Sunday night. I was excited to have my favorite, a mini turkey sandwich, but I was disappointed. :/ The turkey was over salted and the lettuce looked like it was browning. If the turkey continues to be too salty, Jersey Mikes will lose me as a customer. The menu also states that they serve Cherry Pepsi on fountain and when I went to get my drink, there wasn't an option for Cherry Pepsi. I asked the employee why there wasn't an option for Cherry Pepsi on the fountain and his response was "I know the sign says that we have Cherry Pepsi, but we don't actually have it." What kind of response is that? If they don't offer that drink on fountain, they shouldn't advertise it on the menu. I would have just ordered water instead and saved the three dollars. I might give this franchise another chance. read more

I visited this location on 10/22 and the young man working (very tall) was super duper friendly. And boy could he make a delicious tuna sandwich! When you make it Mike's Way the sandwich is great but some people know exactly how much oil/vinegar/spices to put on the sandwich to make it amazing and this guy was one of them. read more

The best sandwiches around. Don't mess around, just get your sandwich "Mike's Way".

Took forever, only had wheat bread and ran out of ingredients for the #9, so we got less bacon then is included in the price. We paid $46 for 5 sandwiches...FULL price for less than what everyone else gets. Got it to go...and guess what, theu forgot the jalepenos that we asked for. SOOOO MESSED UP!!! This is my first time at any Jersey Mike's and the worst experience ever. Great way to lose a customer with a huge family and has to have several sports team dinners catered. read more

Nice staff and very quick to complete orders without incident. Gets busy at lucnh time only because many people come here for lunch definitely recommend the tuna and roast beef with their relish. read more