Shady is the word that comes to mind with my experience with an oil change at this jiffy lube. Whenever I use a Groupon for any service that I will be doing, I always make sure to announce that I will be using "A Groupon". I did not only announce this to the person who approached my window before pulling forward, I also announced it to the following 2 people after pulling into the garage. The guy inside even replied with, "great, I will look at that after the service". After the oil change was finished, the same man proceeded to tell me that they do not except Groupons at this location. (Yes, I know.. Joke, right?) Unfortunately I am NOT joking. The manager was called over and as they mumbled to each other, the best thing they could come up with was, "he didn't understand you and thought you said coupon". I asked if the other 2 guys thought the same thing as well? To which he replied, "the all thought you said coupon". I then took a breath and told them that I will pay for the services as it was provided but I felt the whole situation was SHADY. They all looked at each for back up and mumbling like little boys who just got caught stealing. I then payed for my oil change. I will NOT be returning to jiffy lube in the future. read more

Great service and they offered me a good deal. I had the oil changed, transmission fluid, and tire rotation. Ray was very friendly and helpful and had on his mask the whole time. Thank you, Ray. My only issue was another tech, who did not work on my car, was wearing his mask under his nose basically making it useless. read more

When they see a female customer, for some reason, their prices going up. Manager is the one who increase the price on me.

Everyone in the shop were just straight gangsta tall bearded man was really helpful everyone just had good vibes all around

The oil change specialists at this location are kind, quick, and the service was great. Will definitely be returning.

Today I just needed to stop by for a top off. Raynel in particular was really friendly and thorough. He listened to my concerns and his attention to detail made me feel like a valued customer. I'm not usually in the Burbank area but if I am I'd stop by again. read more

I needed an oil change and tire rotation. Ray offered exceptional customer service and the entire staff was helpful and friendly. read more

Jiffy Lube Oil Change - Auto Repair Near Me - Burbank, California

I just called to ask for their price on an oil change- the guy answered the phone with "how can I help you sir" I said by not assuming I'm a man for starters Then I asked if they had straight 30 weight oil and was told "yep, we have 5-30" I repeated myself and he hung up on me. Guess I'm going elsewhere. read more

Went to the jiffy lube at 107 S Victory Blvd in Burbank for the second time since I've moved in the area. The employees were so toxic, brought my BMW here and one of the employees takes one look at my engine and says they don't have my oil filter. I replied and showed them I had brought my own. Then another employee that is going to change the oil gets really close to my window and says that I'm really lucky that he just bought one of these cars and then proceeds to change the oil. Then an Escalade pulls up in the bay next to me and the same guy says to another employee to tell them they can't change it because their car needs too much oil and they all procede to laugh and change the guys oil for him. I never have experienced this amount of unprofessionalism from a place that does oil changes. This place seems like they don't have a manager on site to make sure they represent this business properly. read more

Quick and budget. Exactly what i needed.

I needed an oil change so decided to stop by the Burbank location... So glad I did, the service was fast and easy. Eileen & Richard were super friendly and answered all my questions. I'll be back in 6,000 miles read more

I had the best experience here the other day getting a simple oil change. The staff is incredibly friendly and I really liked their energy. If felt like a bunch of friends hanging out working on cars and they were so pleasant. Especially Dale, he was really cool and we had a nice chat. Thanks guys! I appreciate y'all. read more

we were in and out within 20 minutes or less thanks to Nick!! amazing team at this location.

I was searching all over for windshield wiper blades. Valvoline, Advantage, Autozone, Pep Boys,O'Reilly holy crap! please don't make me go to the dealership! I said oh what the hell I guess I will try Jiffy lube!? I walked up and I couldn't believe it they had it! They even walked over and installed them for me to make sure they were right!! Now that's customer service! Because of that gesture I now go there and get my oil changed...... read more

First time at Jiffy and I must say I was impressed. I went on a Saturday afternoon without an appointment and luckily there was no wait. The employees were very welcoming and helpful. It was probably the quickest oil change I have ever had done. Very efficient team! read more

Seriously the best team ever! They Made my oil change experience so much fun quick and easy! I recommend Britney and her team! I can't say enough good things about them! read more

I like to come back again, for oil change its convenient easy and fast oil change . The staff welcome me and ask me what I want, and they start their job by explaining every all steps one by one, cleaning filter , what kind of car oil they will put , the staff wearing gloves and face mask friendly environment easy to get there , read more

As a girl with a car that needs service from time to time I'm used to being financially bent over my hood and taken. **Sorry kids for any disturbing visuals** But honestly, as most of us gals know, these places see a girl roll up and will try and tell you that a unicorn is shitting in your filters and that you need more work done than you really do. My bullshit detector is well trained and on the defensive for times like this, but last week a mechanical miracle occured at this very Jiffy Lube and went a little something like this.... I pulled up, they took my name, they took my keys, I went to lunch, came back, picked up my keys, paid for my oil change, got in my car and drove away. Just like that!? No hard sells, no bullshit, just here ya go mam, have a nice day. ... This is unheard of and definitely Yelp worthy in my opinion. So ladies, go here and get your car maintained without worrying about all of that other crap that comes with taking your car in! Thank you and goodnight! read more

Jiffy Lube Oil Change - Auto Repair Near Me - Burbank, California

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Called them to ask what an oil change would be, they asked for the year, make, model, engine size. They confirmed how much oil and what kind it took, show up and their pricing was another 28 dollars more than I was originally quoted. I tried explaining that I was given a certain price only to be shut down immediately with the "your car takes a full synthetic oil and almost 6 quarts" I'm well aware of that which is why I told the lady on the phone that the car takes 5W40, either way they charge as much as the dealerships do read more

I bring my car here for minor things, like oil changes & filter replacements, as needed. It's easy and straightforward. My average wait time is between 15-20 minutes--reasonable. The staff is polite and welcoming. During my last visit, Ray was the absolute best. So courteous and friendly, as well as professional. I'll definitely keep coming back for oil changes & etc. read more

This place was amazing. I am not a Jiffy Lube fan.After a long day at work, I was desperate to get my oil changed, and more importantly air in my tires. Found a coupon online for $13 off; I got everything done for $37. There was a woman named Morgan, she was affable, efficient, and made the whole experience extremely pleasant. They have their act together at the store, I will definitely be going back! Good attitude, good deal,Great customer service. read more

Definitely the worst oil change I have ever had! Thank you, Alexis, Rahad, and Demir for totally ripping me off! I was told it was $75 Ish for half synthetic blend and $99 for synthetic. After I requested the blend they went to work on changing the oil and that was it! No one showed me a dipstick or anything they just handed me the windshield sticker and said that will be $90 something dollars! I asked why since I got the blend and he told me it was because my car required more oil than usual. (That's a first for me) so then I reminded him about the coupon and he said ok then it's $75.12. I agreed to the $75 because I had a coupon for $15 off. $60 isn't bad for literally just an oil change! That's more than Valvoline and they give a shit! And top off all the other fluids! I'll be going there from now on! Thanks for nothing Jiffy Lube! read more

The team is always so kind and courteous! They speak to each other and myself as a customer with care. The service is quick and I always feel taken care of. read more

I bring all my company vehicles in for oil services when due. They are super efficient and you are in and out very quickly. You get the full treatment and maintenance. Great team of guys. read more

I went in for an oil change and Bobby and Jose were extremely helpful. They found an issue with my battery and recommended a mechanic in the area that could help me fix it. In the meantime they did a temporary fix on my battery free of charge! If they didn't catch this problem with my battery I wouldn't have known until it was too late and my car would have extreme electrical issues. Thank you Bobby and Jose! read more

Came in today for a battery change. Amazing service, kindness and price. Thank you!

First time going to jiffy lube today, had a great experience was in and out in about 10 minutes got my oil changed and a new filter. All the staff were friendly and the manager was very friendly. Will definitely be back. read more

The staff at this Jiffy Lube are SO awesome. I've come here multiple times, and every time I get such personal service. It's clear the staff actually really care about the customers and want to help you as a person. They are very knowledgeable about cars and give me advice about how best to take care of my car and the best places to purchase replacement parts. They are patient when I ask a lot of questions and explain what they're doing in a way I can understand. Thank you, thank you to the staff!! I definitely recommend this location. read more

This place is awesome. Fast, efficient and trustworthy. They service my RV without any excuses or issues. So grateful for the drive thru they now have since Covid. Perfect for moms who need an oil change read more

Shady! I went in to get an inspection at this location to be an Uber driver because it was free on the app. Once I pulled in, he said it was $22. I told him the app listed it as free and his response was "o yeah, we can do that."Another guy came to do the inspection, and again, he was like we have to charge you $22. This place is shady and would not trust it. Stay away. read more

The service was great, during the COVID-19 pandemic I didn't even need to get out of my car. It was convenient, fast and the staff was super friendly. Thank you read more

Such a great experience!! The whole staff was friendly and knowledgeable. I never felt like they were trying to oversell anything. Just honestly telling me what condition things were in, etc. and that is much appreciated. I was in and out of there quickly. And Rahad is amazing! Super helpful, kind and a skilled mechanic. This spot exceeded any expectations I might have had -- I'd gladly visit Jiffy Lube again and would recommend them as well. Thanks again for making this so easy! read more

Richard & the team here were so helpful. Service was very quick & it was super convenient to just pull up and stay in my car. Staff was friendly as well - will definitely be back. read more

I was in and out for an oil change so fast! The team was incredibly friendly and everyone was wearing their mask properly. Eileen was my main point of contact and I appreciated all of her help. I will definitely be a returning customer at this location. read more

Quick service! Had me in and out of the shop in less than $20 minutes. Everyone wearing gloves and masks so if that's a concern for you, you should feel comfortable going here. Stayed in my car for the whole service, very convenient. read more

I had the absolute worst experience here. I went in on a slow day, calling prior to confirm they had availability for an oil change. After leaving (over an hour and a half later) I went about my day. Three days later I took a road trip. About two hours in a piece on the bottom of my car started making a terrible noise. Long story short, after hours of waiting, numerous tow trucks, and posting up at a truck stop I learned that two screws were not put back on the bottom of my car. This was from my jiffy lube oil exchange. They neglected to put these on, most likely in the essence of time, thus putting myself and my passengers in complete danger. Everyone I spoke to after regarding the car said the same thing - the screws were not put back on. This careless error made by jiffy lube could have caused my car to flip over if the piece had fully fallen off. So end of story. I will never go here again and recommend you stay far away. That is all. read more

I would have given them a 0 but that is not an option. The staff here is slow and unreceptive to what the customer needs. They took over an 1 1/2 hour to do a freaking oil change. They are either mentally challenged or just dumb. Never again will I waste my time nor money here. Be warned these dudes are a waste of time . read more

Came in for oil change was fast and easy. Treated me with respect and the female employee got straight to work on my windshield wipers. Great service as always! read more

Just to update those parties interested. Jiffy Lube guest relations management did not answer my email a few days ago, nor attempt to contact me via phone after I sent them my contact info at their request. read more

I had a check engine light on my car today and on my way home I hit the Jiffy Lube on Victory Blvd in Burbank to get it checked out. The service was great as usual that I always received at a Jiffy Lube. I just moved to the area. It's great having one so close to home. Ray and his staff were awesome. They helped me zero in on the problem and I got a great deal on an oil & filter change. I'm coming back again for sure! read more