I used to go to this branch all the time, and at first (like 10 years ago) I was impressed at how they washed my windows and cleaned out my car. Those extra services, tire pressure, wiper fluid, etc are still part of the signature service, but I'm not sure I get all of them every time any more. The real reason I stopped going a few years ago was because of the worsening attitude of the staff. Sometimes I actually felt unwelcome. There was patronizing sales pressure to change parts, even items I had just changed myself, plus increasing sloppiness with the work. Rags and the paper mats were left in the car, and one time I had to add oil shortly after getting serviced. It looked like they had left it two quarts short instead of the usual one. When I found a wrench in my engine, I decided to trade up. Anyway, I went back recently because my mechanic is closed on Sunday, and things are ok these days. No pressure to change the wipers I had just changed, it was fast, and they upgraded the waiting room chairs to leather instead of the stinky old cloth that used to be there. read more

Went for an oil change on a Wednesday afternoon. Before agreeing to service my car I asked how long it was going to take. "About 25 minutes," the guy said. It took more like 40 minutes and at no point did they apologize! The service was meh at best and it seemed like the guys are not happy to work there. Maybe it is the management's fault or maybe they had a bad day. Either way, I will NEVER go back to this place again. read more

Ruben could not have been nicer, or more professional. The crew here got me in and out inside 20 minutes. He did not ask or try to sell any other services, just a great oil and filter. I've been coming here for years and will continue to do so. read more

I got my oil change and spark plugs replaced today and both Demir and Rahad did an amazing job. They explained to me what needed to get fixed and why. They filled up my tires and washed my windshield without being asked. Overall great experience, highly recommend this location!! read more

Oh No! this is not right or correct, no upsell??? no, and I say NO WAY!. Must be something new, needless to say, my oil change came up to 64 bucks and my windshield needed to be exfoliated after the so called clean they did. My tires were so overinflated that my car (Pilot) was bouncing up and down like a rattler on steroids. I had a discount VIP card that was honored but was told that was the last time, if I want to get discounts for using them I have to purchase and 8 dollar rewards card, sorry but that is it for me. BTW, do you know that if you go to PEP Boys and buy your own air filter you might save 300% on the price, is an easy change and the only thing you need to know is the year and model of your car. The counter person was an automaton reading all the stuff that had been done to the car (window smeared was omitted, wonder if was a mistake??). Vacuum clean, yeah... added windshield wiper fluid (used it up to clean after they were done with it). Yeah, we are not all the same, I will not settle for less than excellent service, you want my money? Then make sure I am pleased. read more

This was my first time and probably last time going here. I got the 'fuel' package. It was pretty slow and my car was the only one in the shop. There were about 5 mechanics there. I went into the waiting room. I couldn't get a good view of my car or what they were doing to it, but I did get a good view of the mechanics who had nothing to do throw around dirty rags and play basketball trying to get it into the trash and generally goofing off. That was discouraging to see. I am a manager and as a service department, I would be mortified if clients saw my employees goofing off on the job. The service was fast, which got me paranoid because there seemed to be a lot to do with the 'fuel package' including the rotation of my tires, which I swear I didn't see them do. When it was time for me to check out, I showed the guy at the desk a coupon via my phone. The code didn't work and after several tries, he just looked at me as though I was supposed to do something. Then after I stared back at him, he called the manager. The manager tried to get the code to work, and after about 5 or 10 minutes, he fiddled around and entered in some other codes to get me the discount. As I was walking out, one of the mechanics said "your front driver side tire has low air". But he didn't say if they filled it or not. I haven't noticed any improvement or difference in my car, I don't know if I'm supposed to, but I left there feeling pretty uneasy. read more

Given my aversion to upselling, I usually avoid "chain" establishments (such as Jiffy Lube) like the plague, but I really couldn't have had a more positive experience at the Burbank location. The guys working were super friendly, and even went so far as to show me into the waiting room and point out the restroom and water/coffee available for customers - nice touch. As a young woman with limited knowledge about the inner workings of cars, I'm aware that I am a seemingly easy target for upselling, and I had all but rehearsed my polite response to the classic upsell. Much to my delight, I didn't have to use it - the gentleman who rung me up at the register made no mention of any timing belts or air filters that suddenly needed replacement. It was nice to be treated as an adult, instead of as a potential sales opportunity. read more

This is a really great jiffy lube! I'm usually waiting about 40 minutes for an oil change but I was in and out of this place so fast! They were so kind and let me know everything that was happening. I appreciated that they told me what to do in future visits for my car (ie. Changing air filter, checking transmission). Just amazing! read more

NEVER GOING TO A JIFFY LUBE AGAIN!!! I never felt very sure about using Jiffy Lube, but I decided to try it. When I got there I asked for the prices for oil change, and the guy at the desk told me that depending on the type of oil that I wanted there is different prices, he said that synthetic oil is recommended for my car since it is a 2017 Kia Sorento, and of course that was more expensive. He said that it was going to be $75 for synthetic oil, I told him that I had a coupon for $13 off and asked if I could use it for that service, he said yes and that it would be $75 less the $13 off (which would come down to $62). After about ten minutes they told me that my car was ready and that it was going to be $54, I said wow they discounted even more than the $13, but then I noticed that the invoice was for conventional oil, not synthetic as we accorded! Guess why?? Most likely because they didn't want to honor the coupon so they just added conventional oil and charged less!! Also, in the description of services they said that they cleaned all the windows and they didn't, they also marked that they checked for the radiator overflow tank, which according to them it was "full"; I checked the coolant tank and it was almost EMPTY!! In the tire pressure they marked 35 PSI, which was also not true because one of them was 30 PSI. They also said that they added windshield washer fluid and it was not true either! Those are the things that I'm sure they lied about, but now I'm not sure at all if they really did all of the things marked in the invoice, like replacing the oil filter. HORRIBLE EXPERIENCE AND I'M NEVER USING THEM AGAIN. read more

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Huge Thank you to Ray!! He was great at servicing me for an oil change. He gave me a $20 off coupon, answered all of my questions, and was very informative on all the complimentary things done to my vehicle. Thank you!! Will be back forsure. read more

So far my car is running great no issues with that. As for the service for my oil change though, Ray really brought it above and beyond. With new COVID restrictions, I didn't have to leave the car, which is kinda nice, but Ray made it even better explaining the deals without being pushy. I will definitely be back if Ray is there! read more

Ray and crew were professional and courteous. They got us in right away and in a Jiffy got us out. Pun intended. Seriously, thank you! read more

Pretty underwhelming. First thing they did was try to manipulate me into buying the synthetic oil by telling me that it would void my warranty if I didn't use it. I checked before committing, and the dude was full of it so I got regular old oil, made the old fashioned way. One interesting thing about places like this, is upper management mandates certain points of customer service, so the employees do them in such a way that conveys their utter lack of enthusiasm, not only for their job, but for life itself. "Have a nice day" or other such manufactured niceties. Upon exiting, I discovered they did such a crappy job washing my windows, they actually got worse. I mean to say, they just smeared the dirt around so that it was more difficult to see through the windshield. It was fast though. "Jiffy: if you know what I mean. read more

It's a shame there are so many negative postings. I had a VERY positive experience. Just needed an oil change after my 2000 mile drive back to Cali from Chicago. I expected them to find "other" things wrong (bc usually car places attempt to manipulate you into more then you came for), but nope. Solid 25 minute oil change service- checked all necessary fluids, tire pressure, etc. Looked crowded in the waiting room, but went by quickly. Even washed my windows and vacuumed my carpets which was a bonus in my opinion. There was a yelp coupon, but they have be a better deal with a coupon they had on hand which was 10$ off...I paid $32.68 total with taxes. All staff were very friendly and seemed to care about their customers. They even said that if anything goes wrong within the next 3 months, I can bring my car back for a free check-up and oil service. As of now, I will be back! read more

Came in here to get an oil change in the morning, and I was in and out in 30 minutes tops! They were fantastic and professional! Will definitely be back! Brittany assisted me and was brilliant. ps. I actually have free oil changes at the dealership.. but I prefer Jiffy Lube.. just an easier process! Definitely recommend!!! Thank you!! read more

Back at it again my truck has now been in the shop for over a month and there is Debree in the engine and it's costing over 13000 for the repairs thanks to the negligence of their workers. What kind of training do these people go through? Very upsetting read more

Stopped in for a quick oil change and after the tech asked me if I wanted the interior cabin filter changed for $30, to which I said no, it seemed that all other usual protocol on how paperwork during final check out is done was just tossed aside in order to get me out the door. Next time I will just continue using my local Jiffy lube and not this Burbank location, Aloha read more

Easy and efficient! The employees at this location pay attention to their customers needs! Thanks for your help, Ray!

Staff is friendly and attentive. Service is quick and reasonably priced. No one likes spending all day waiting for service to be done on their vehicle, this place will have you in and out so you can go on with you day. read more

One of the best and fastest Jiffy Lubes around! Great honest service, and won't try to sell me things that other service centers said I "needed". Ricardo, Martin and the rest of the JL staff were very accommodating and friendly, thanks Jiffy Lube!!! read more

Quicker than most JL's and they didn't try and upsell me.

Sister's tail light was out. Pulled into jiffy lube. "$10," they say. "SCORE!", we say. 5 minutes later we were outta there. Yay! read more

Just wanted to thank Richard/Mario for their great services I stopped by for a drive thru oil change service for my white Toyota camery I must first say very friendly safe staff Richard was very professional and friendly during these quarantine times made me feel safe they where wearing safety protection gear mask/gloves kept their advised distance they offered a discount price deal they are offering during these crucial times , did a complete oil change plus the whole round up extras ,I will highly recommend this place and Richard & Mario keep up the great job and friendly service see you guys soon for my next oil service! read more

Went to Jiffy Lube on 11/23/12 to get an oil change and to have a burned out blinker lamp replaced. It went well, so I thought. Oil change went well. No so for the replacement lamp. I noticed the next day that my dash was counter blinking when I use the blinker that was replaced. I returned to the location to have the employees that did the work fix what was wrong. What I got was, "We didn't do anything" Well it didn't do it prior to you doing the replacement. So I asked them to replace the lamp again. This time I stayed right there and watched. I am an electrician by trade, so I have some knowledge of wiring. They did replace and the symptoms continued. They told me it was a short. I wasn't buying it. If it was a short it wouldn't work at all. So I went to the local Auto Zone and looked up the lamps that go with my Make and model and installed it myself. And it worked just fine. They installed the wrong type of lame for my SUV. Bottom line go to Jiffy Lube for an oil change and to a mechanic for all else. read more

This is my 3rd time coming here and every time I've been there I get nothing but great service. Everyone is super friendly and they get you in and out. Yesenia is awesome! She always goes above and beyond for her customers and she is always super friendly. Thank you Yesenia! read more

I came here for an oil change. They tried to rip me off but I didn't fall for it. They immediately recommended the most expensive one because that's what my car takes ONLY. Then I told them no I don't want that and apparently now my car can take different types of oil lol. They also wanted to rip off me from the quarts of oil they were going to put in. I know about these things so I didn't fall for it. They said that my car required this many qts so they have to change for an extra quart. Something like that. So I was going to call someone in the same business to confirm and they told me right away, it's fine we won't charge you. They did do a fast job thohgh. That's why they're getting three stars. Also! Always check in, you always get offers/discounts. read more

I too was worried about how to get my oil changed with COVID-19, and honestly, this experience was easier than before COVID! Raymel was so helpful-- I didn't even have to wait. I immediately pulled my car in, stayed in the vehicle, and Raymel kindly took care of any questions from a distance. I was out of there in 10 minutes and didn't have to worry about any exposure -- great service! read more

Are the phone's not working there, are they broken or something?? Or is it that all you people there have a bunch of shit in your ears?? I been calling for two days now.. whsts going on?? read more

Very quick attentive service with a smile for quick things like a tire check! Much appreciated when you're on the run!

These guys are awesome and would recommend to anyone who enjoys top-notch customer service! Quick and easy at a great price.

I haven't been here in a while. And I think I found a new spot. Great cx service from Brandon Richard and Rahad. Thanks for the hassle free service. Will definitely return for my next oil change. read more

Very fast and great service with reasonable prices for how quickly the job gets done and the convenience of getting to stay in your car. There was a slight problem with my vehicle and I brought it back to them to have it looked at. Not only did they fix it, they didn't charge me and told me if there are any issues to just bring it right back!!! Great guys, I will always bring my vehicles here! read more

Great experience!! Got into, got out. got thrown a bunch of discounts (they mentioned the yelp discount before I had the chance to bring it up), they have water and refreshments, cleaned my windows and hovered the carpet, check and refill some levels of stuff I should really pay more attention myself.. Really good experience read more

I brought in my Toyota Corolla for a basic oil change. When I got back to work I realized that while at the jiffy lube one of the employees had broken the door handle while working in the car! I called the jiffy lube and was promised that next time I came in they would "take care of me..." I ordered the replacement part, $10, and spent the time to fix it myself. I came back a month later with my pickup and expected to get "taken care of". Manager remembered me and only offered $10 off. I explained that didn't cover the cost of the part, and that surely she could do better than that, she held her ground at $15 and lost a customer. You can get better service elsewhere. read more

Friendly, professional service. I was in and out for an oil change in 30 min with five people ahead of me!

Great experience at this Jiffy Lube! Rahad, Dale, Jerry, and the rest of the team are amazing! Besides being informative and thorough, they had me in and out in a jiffy (sorry, had to). Looking forward to coming again! read more

I went to Jiffy Lube last week to get a very simple damn oil change. That is what they do there OIL CHANGES!!!! Well, a day later I noticed a leak. I called and took it back and they said it is fine it is from moisture. Hmmm, well I looked today and there is a oil leak. I am a driver I just got this car in Feb and it had no oil leaks!! I take it here and bam an oil leak. I will take it to the dealer today. To see what they fucked up on my car. NEVER GO HERE THEY SHOULD BE SHUT DOWN FOR GOOD. So mad. read more

I stopped in when my check oil light came on. The car was a quart low, which the team quickly remedied for me. In addition, they checked the tire pressure and filled my windshield washer reservoir. Service was quick, professional, and friendly. They go the extra mile for customer satisfaction. I highly recommend their service and will definitely return myself! read more

Great service. Quick and efficient! Raymel was great. Didn't have to wait long at all even though they were busy.

Excellent service, the minute I pulled into the parking lot.