I would give them 0 stars if i had the option. I took my car for an oil change in December and i thought they did a good job but... i had driven a few miles when the filter pops!!! yes, the filter POPPED/CAME OFF in the middle of the street while driving. I called them and they sent a "technician" to check. He checked and went back to get some oil and a new filter. He took a report and said i would get a refund in the mail. Until today, i haven't received anything. Never going back that's for sure. read more

I've been coming to this location for years with an array of cars. This time I came in with my 2012 Hyundai Veloster. My check engine light was on and my oil light was flashing. I was taken great care of by Tony with great service at great prices! I had recently been taken advantage of my another mechanic and my car really needed help. I am confident that my car is now running like it should be for having almost 100,000 miles on it. Thanks again Tony!! read more

Came to do oil change, was completely ignored... Lot of employees chatting paying no attention to customers... Went in and came back out inmediately... Never again Jiffy Lube read more

I've been coming to this Jiffy Lube for a little over a year now, all I can say is the quality of service is definitely superior to what I have been used to in the past. Tony and his staff are the best and I they really look out for you and your cars needs. Needless to say I don't see myself going anywhere else for my cars maintenance. read more

I just came from this location I want to give a special shout out to Gabriel! Gabriel listened to my needs and helped me with no problem I was able to get what I needed and was in and out I definitely recommended this location ask for Gabriel he is your guy and is willing and ready to help thank you again Gabriel!! read more

I been coming here for years & service is not really that good I only go for the oil change because near my house. & also manament before was a joke some overweight cashier try to explain to me what my car needs...my car is a mercedes benz baby. but the one who rang me up Lorry gave me excellent service & gave me the information about my vehicle..the stuff that I needed to replace asap & stuff that can wait next time. am giving it 4 stars because before was terrible management & I believe they got new owner so service has improve. thank you iffy lube ;) read more

Jiffy Lube Oil Change - My mercedez benz btch3s clean AF bearly got washed front my house mobile service - Auto Repair Near Me - Downey, California

Austin was extremely professional, timely, and a great experience overall. It makes me happy knowing Jiffy Lube has employees like him around. Definitely coming back! read more

Just did oil change for my car Justin had the best customer service and let me know what I needed

Everyone here was very friendly and I did not feel like they were trying to take advantage of me like I have felt at other places. Luis was very knowledgeable and friendly. I will be back. read more

Worst worst place, by far!!! They had me waiting For over an hour and all The different staff gives you different information when asking about your vehicle. It's so unorganized and frustrating trying to deal with employees like Raquel. I have brought all my company cars here for years due to them having my oil change history, but with this type of service I rather find another place to get my service on my vehicles. read more

Austin was really helpful and friendly! I love the service here because everything is always fast and easy!

This is the best customer service we have ever gotten at a auto service location. We were informed on everything that was happening to our car and all the services that were being offered to us. The price was fair and the waiting room was also very comfortable! Definitely coming back! read more

Came in for a uber inspection and the guy who was doing inspection was rude and unprofessional. Everyone else was super frienly & helpful

Update: Got my money back via credit card dispute. Thanks for nothing read more

See all

Had such a good experience here! Jennifer and Raquel took really good care of me. Got my oil changed with high mileage oil, my K&N filter cleaned and fluids topped off. Will be back and I'm bringing my Camry here too. read more

Second time being at location at fireston in Downey. Escellent customer service no need to wait too long to complete service .

I've come several times to this location in the past without incident. But not this particular day. I came to get my fluids topped. They shop guy tells me i need an oil change, i tell him i don't(the last oil change was done using Jiffys high mileage oil and they said I could go past 3k miles). We go back and forth until i show him the receipt from my last oil change and it clearly has the mileage i need to be serviced at, which isn't today. He final goes about topping my fluids. That was about 3-4 weeks ago. Today I had to call AAA for an unrelated issue, service my dead battery. The AAA tech asked me if i've had my car serviced lately, i say no. Well, he pulls out a RED SHOP TOWEL, they left under the hood. I don't know how or why someone could forget a red(flammable, was dirty with motor oil) towel inside my engine. read more

Shady employees , i had work done on my car that im sure i did not even need, they said i needed a radiator flush and new valve during a routine oil change , i told them i would get it next time and the estimate was 150. So i come back the next day w the same ppl and some other douche tells me its 225 , i was like whoa your coworker said 150 and he said that was not the price and he would even knock 10% off 225 . I got the other guy to admit he agreed on 150 so i had the radiator flushed and the valve replaced. As soon as i pulled out and the had done the job , my car overheated when it NEVER overheated before they worked on it. I took it back and they told me it would cost me more money bcuz it was an UNrelated issue. Really??!?! These ppl are rats and EXTREMELY deceitful i would not be surprised if the sabotaged my car to hustle the 75 they couldn't steal from me the first try. read more

I just need a oil change and tony help me with oter problems my car has I like how they deal with their costumes

Thank you so much for your service Tony. Excellent work and fast service! Truly recommend this place

I've been here twice. Once to take my car and the other time I brought my girlfriend's car. The workers here are very helpful and nice. They try their best to help you with deals and coupons so you can save some money. I want to thank Lorie for being so helpful and sweet. I will definitely keep coming back here! read more

Tony! Super friendly the moment I arrived & was so gracious & helpful with an amazing deal on my service. Always ask for him!

WOW! This company stalked my house claiming that there was something done wrong with the service. This scared the crap out of me since my husband got his breaks replaced there and something done wrong there could be serious. Once we contacted them they claimed that all that was wrong was our credit card was declined. So we provided them with new card to correct this error. THEN come to find out they charged the original credit card plus the new card we gave them. Now they are not returning our calls and deny that our card was charged. Do not go here unless you want someone making an error on our credit card and then not returning your calls to fix it. shame on them and horrible customer service. read more

Shout out to Isaac for checking my tire pressure. He helped me right away and was quick!

Came in for an oil change, power steering and coolant TOP OFF. Employee conveniently misunderstood for power steering flush and coolant flush. Originally planned to spend $30 and had to pay $200 for services I didnt even need or want. Never coming here again. Crooks. read more

They are clean but freaking damn expensive. So what if they hit your car with a 1 min vacuum. Way over priced!

I just bought a used car so I went in for a 52 point inspection the service was ok what I didn't like was the lady in the front desk was a grumpy person , and when the service was done I went in my new car only to find my car matts full of what looked like oil stains . When I asked the worker if we can do anything about it he said " you can take it off if you use a scrub " what the hell !! The matts on my car were new like 2 hours new .. It would of been ok if he apologized but he didn't even do that .. In my opinion the lady in the front desk and the person who dose inspections are not very professional. read more

Tony was very helpful and knowledgeable, a great guy who offered discounts on pricey services. Overall, speedy service and a friendly staff. Would definitely return. read more

Really tried to up sell. I just wanted an oil change. I went because thought they stll had the secials for $19.99 but they didn't so it was $39.99. luckily I had a coupon so it came out to about $30. I'll probably just change my oil myself next time. read more

Quick and prompt service was rendered immediately after my tires went over the air bell hose. Raquel was ready to direct me to the next available bay for service. Rachel explained everything that was needed for my vehicle and the jiffy lube team quickly for started - I was out in 15 min. Couldn't be happier , thank you! read more

I've been coming to this location for years. Previous experiences have always been ok but nothing major to complain about. Not always a friendly person that runs down the information of the car or time issues as well. Today I waited for 1 hour and 45 minutes just for an oil change. I was told the wait was 45 minutes due to the amount of cars ahead of me. Which was understandable. But when the 1 hour and a half mark was reach and there was 3 people that came in after me were helped before and got to leave before is when I had to say something. Then the no service with a smile guy told me it would be another 45 minutes due to the amount of work the car in front of me needed. They should've recognized that issue and moved my car to another station. There was no apology or discount offered for such a failure. When I told the guy that I always come here and they dropped the ball today his only answer was "I don't know what's going on today" and they put in the computer that I declined my windows washed and declined a vacuum service. When the car in front of me got the full treatment. Don't ever give this location your business. I also asked for the number or contact for the district manager and they brushed it off like they didn't know where the information for the manager was. I didn't appreciate being treated like I was. No professionalism or customer service. I would like to speak with a district or regional manager. read more

Horrible experience last night. Went in for an oil change only. Not a coolant flush, air filter or new wiper blades. Just an oil change. Somehow these guys figured out a way to almost screw my cars air intake sensor. Won't be back again, amateur hour. read more

I like the Service that was provided today. Raquel did an exceptional job in helping me understand what I needed and did not need for my vehicle. Thanks! read more

Went in early on a Saturday for an oil change. Paid $172 for an oil change with synthetic oil, tire rotation and they cleaned my K&N filter. Great service, no pressure. My only criticism would be that I had coupons that did not scan. The older Chicana lady did give me some other discounts to try and help though. Overall a good deal for my Dodge Ram 1500 read more

Only reason it's getting 3 is the people were nice but 1 hr for and oil change and tire rotation with nobody else here is way to much

I was very impressed with the quality of service their manager Jesus and the rest of the team provided. It is a fast, friendly, and professional shop. My services today included an oil change, radiator flush, brake line flush, new brakes and rotors. I've been pushing this off for a while now until I found the right place. read more

Had a great experience today! The staff was friendly, knowledgeable, and even gave me a coupon for a better deal than what I came in with. Thank you Austin and Raquel for saving me time and money! The weather outside is horrible but the customer service was not affected in the least! Will definitely be returning! read more

Thank you Santiago for your help!! I came in a few days ago and could not figure out how to check my oil. I was embarrassed but Santiago was so helpful and polite. He did not make me feel bad at all!! He just showed me how and topped off the oil. He also helped me with my tires..Give this guy a raise!! read more

This is MY JIFFY LUBE OF CHOICE. It's not the closest to me but I feel like I can rely on this location to get the job done as quick as possible without making me feel like I'm getting ripped off. Good bunch of guys! Keep it up! read more

Extremely rude. Went for an inspection for Uber.workers were not helpful and had me waiting in the sun for so long. Stood around and looked at me the whole time. read more