WORST CAR/TIRE EXPERIENCE EVER. i came here only because they open until 8 pm and they werent that far, BIGGEST MISTAKE. First, the guy that helped me (an older gentleman, bald with missing teeth), was so slow typing, a customer that came AFTER me was done before i was at the register. the estimated time was an hour and a half, which is really long. i asked for the cheapest tire possible, for only 1 tire it was $125+. i can buy 2 tires for that price. the worst part is that when my car is done and i go to pay, the same guy who helped me, I was CHARGED for ANOTHER PERSON'S SERVICE and did not even notice until i told him the key he was giving me wasnt mine. then he realizes he messed up. so i had to wait another 20 minutes for them to refund me for the wrong charge and for them to correctly charge me. i was livid and the service reps were not apologetic for their mistake. i wish i could give them negative stars because this place was the worst experience ive had in terms of car/auto service. do yourself a favor and stay as far away from this place as possible. im writing this review to help other people from making the same mistake i did by coming here. read more

Terrible service! This happened not even half an hour ago. I scheduled an appointment for car alignment for 2 vehicles and walk in. The man at the front desk (did not get his name, middle-aged Asian) was speaking to customers already which is perfectly normal. He started bringing up Netflix shows when you could clearly see the customers just wanted to drop off their keys and go. I was the next in line and instead of acknowledging me, he proceeds to ignore me and call out to someone who was already helped with and sitting down waiting. He then calls the customer over to tell him that his brakes are nonexistent and then says he doesn't know what the customer needs just yet. He proceeds to walk past me and HE STILL IGNORES ME. I'm standing there for 10-15 minutes and after feeling ignored and almost uncomfortable we leave. I'm literally standing at a different car service center because this horrendous customer service has deterred me from ever going to Just Tires again. read more

Updated: Manager very helpful and took care of us after I posted review. Tires & alignment needed to be replaced after 4,000 miles after service here. When calling the person said you'll need to speak to manager. So called/ went by the next day when manager in. Was helpful and appreciated prorate quote for tires. However they were to busy so agreed to return a different day to have service done. Returned and the quote printed was incorrect and the front desk person was extremely rude and defensive when we pointed it out. He took his mask off and pointed and said "let me speak, I can't help you with this, and whatever arrangements made You'll have to speak to manager ". We asked can you call the manager? "No he's off today and I can't do that ". Geesh, so new we need to come on a 3rd time. If this gets resolved I'll update post but we will NEVER return here again. read more

Excellent service for all types of issues... like fixing leaking radiator! I know they have excellent tires as we always get our tires here but they also have great mechanics that fix more than just tires so highly recommend them for those times when you need something checked on your car. They give terrific explanations of what the problem is and quickly fix it and get your car or SU V as quickly as possible. Their prices are very reasonable and they will let you know recommended items too. Very friendly service! Highly recommend! read more

I recently got tires for my daughters car, and was very pleased with the service, the timing, the pricing and the convenience.

Straight up - go to Tires Express. The fine gentleman who's name I won't mention was the catalyst as to why I refuse to do business @ Just Tires anymore. I didn't know attitudes and egos come with overpriced tires and unnecessary long wait times. Please - make me wrong some more while I spend my entire paycheck for a service IM PAYING FOR! Just got to Tires Express. read more

I was quoted a certain price but when the invoice was printed it was much higher. When I brought that up with the guy I spoke to on the phone he denied anything about the prices I also talked to the manager who asked me not to come back because I was not happy about the bait and switch despite still needing to have them mount the tire on the vehicle (I never raised my voice but I was firm in telling the manager what I was quoted). So not only did I pay more than I was quoted but I also paid for services that I wasn't given. Please stay away from this establishment. It's bad news. read more

Upselling doesnt help the rep of this place. However, Emmitt has been always helpful to my wife. So he would make this place 5 stars but he isn't always there and the one time I was there the place looked decent enough but I think she was overcharged on installation of one tire. I don't know who was the person there for that charge. I hate to look over her shoulder, and I don't have to with Emmitt there. read more

Need to improve customer service, been to them a few times and same experience each time. They do accommodate walk ins.

I popped my tire trying to go the store, and Just Tires provided me an affordable quote to replace my tire. Only took like two hours without an appointment, super happy with my service! read more

I made an appointment in advance for an oil change which shouldn't take too long even on a busier day, and since I had an appointment I wasn't too worried. I sat in the lobby for 2 hours waiting for my car. There was only 1-2 other people that came in during the entirety of my time sitting in the lobby. When I asked the manager at the desk how much longer he told me not much longer and then proceeded to trash talk me in Spanish to his coworkers (I speak fluent Spanish). The lack of professionalism at this establishment was appalling. I do not suggest this place and will not be going back. read more

Ever since being bought out by Goodyear, this place has become a shake down. First off, make sure they actually rotate your tires. I have marked my tires before and they did not perform the service last time. Secondly, don't get an alignment here. They will charge you for the service and not do the work. Such a bummer, bc this place used to be so good. But everything Goodyear touches turns to dust. read more

Well - these guys are great. Better than Midas around the corner even for brakes. Dealerships will gouge you as much as they can. This place does not. They will tell you if you need new brakes or can wait. They will tell you if you need new tires or can wait. They simply look at the inspection results and show you them and you decide. As it should be. And honest pricing. I have been coming here for 15 years and will keep coming here for 15 more - hopefully! read more

Took my car for an alignment. Waited an hour or so, I was told it's done and ready to go. Paid and took off. But when I drove the car, it's still drive toward the right. Brought it back to check, had me waited for another two hours. And the guy wearing glasses in the front desk is like a total jerk " what do you want me to do???? My guys are working on other cars!" Dude, you kept me waiting because you guys freaking mess up... What a good way to start a Sunday morning ... read more

Just Tires - Tires Near Me - Tustin, California

If you can, move on and avoid this place!!! Emmett the front office person, is a pathetic excuse for customer service. Came in today for a tire repair due to a nail. As I wait and time passes, he proceeds to tell me the tire is not repairable due to the tires being low on tread and nearly bald. I questioned this because my car is brand new or only 8 months old. They are brand New tires so to hear I have bald tires and my tire is not reparable sounded like complete BS. I told him it's a new car and they are new tires and what I'm being told sounds like I'm being scammed. He proceeded to recheck the paperwork and realized he mistaken me for another customer. Then moments later my car is pulled up front with the tire repaired. He not only used profanity in the waiting room with multiple customers, has complete disregard for common courtesy, zero accountability , zero respect for others along with his aggressive behavior is completely unacceptable. I'm honestly surprised someone with such lack of common respect and unprofessional as he is; is still employed. Take your business elsewhere and skip being treated as if you're sub human. Management - do your due diligence. read more

Posting this using my wife's account: Juan helped me today first on the phone, then in person. 5 stars! He was really helpful, professional, and pleasant! Will gladly come back! Thanks Juan! read more

Good people are just good people. I was in a bad situation where I felt vibration in my wheels of my Sienna and found these folks on Yelp. My family had a trip planned for the next day. The team there gave me an honest assessment and diagnostics of the wheels and gave me a fair price. I am writing this at 7:37 at night and they close at 7, but Joe and his team stayed to finish my job as well as others well past closing. They received my highest recommendation for being human and for their great customer service. I will be returning. read more

I witnessed really horrible customer service by JOE to a woman today. While waiting with my uncle, a woman brought her car early 45 minutes to drop off her car (she said she had a ride) for an appointment she previously scheduled. Joe replied "Oh that's too early" with a smug attitude. Joe continued to berate this poor woman about how "she doesn't understand" when actually she was saying some pretty smart and logical things. Perhaps Joe has difficulty with communication, had a bad day, or lacks customer service skills, either way Joe overstepped And was irritated, angry and completely Sexist in his interaction and comments with that woman. If my uncle hadn't already had his car fixed with this place , I would have encouraged him to go elsewhere. Needless to say the woman left, and brought her business elsewhere. WOMEN DO NOT GO HERE. Joe is a very rude, angry, combative person to customers. read more

Found a nail on my tire, so I went to Just Tire to see if they could fix/patch it for free since my tires were purchased from them. Amador looked up my account and said that I declined the tire protection plan back then, so I would need to pay $4X for the service. He said he would honor the free patching if the receipt showed it is included. While I was calling my husband and searching through my bag for the receipt, Amador just told me not to worry and he would cover it for me. Then, after about 10 minutes, I found the receipt and it only showed tire rotation and some other stuff were included but not the patching. I went up to him and said I would pay for the service since it wasn't included. He insisted and said it's OK and he would cover it. What a nice guy! During that 1 hour wait, I saw him busy with phone calls as well as customers on-site. He answered all kinds of questions and even detailed quotes over the phone professionally and more importantly, with a nice attitude. I will definitely come back if I need help. read more

They respond fast on the phone but the warranty they gave me is different from their website. They are trying to sell what's in stock at that store but in expense of me. They told me certain tires have only 30k warranty (saying I shouldn't wait) but if fast it had 60k. Which is better than what they have...hmmmm.... read more

I am impressed with their honesty and service! The mange told me that I don't need an oil change as it's still at 70%... he could easily just change the oil and charge me $100 but he didn't !!! read more

It was happening yesterday. I had a flat tire at evening so I called the store. See if I can make it to repair before they close so lucky I make it before they close but the front desk operator looks very unhappy to answer every question look's he really want to go home Everything he did was very unhappy. However, I got my tire repair finally so before I left the store I told him why are you so rude to a customer but he said to me if you don't like, don't come back next time I don't care I wonder what kind of business he is doing I'm sorry he's chasing customer for this complaint by the way, his name is Emmett freeman. read more

Thank you salesman Emmett Freeman and technician Carlos Cuatiayo! You saved the day! My tired hit a nail and that baby went FLAT!!!! Then the weight of the car bent the nail and torn another hole! So what we thought was a repair ended up being a new tire. All of this happening at 3pm on a Sunday and most places were closing at 4 and refusing to take me. Just tired CLOSED AT 5! And I called Emmett, he had the replacement tire in stock (just in case) but was hoping it would be just a repair. 7 people in the office ALL getting a tires repaired. And he still got me out of there before 4pm EVEN THOUGH EVERYONE WAS COMING IN FOR TIRE ISSUES!!!! I'll be back to get the other three! ( I just went in with a tire) Emmett, just being there for an hour and dealing with impatient entitled people, I respect you for all you have to deal with at the end of a Sunday right at the wire of it! Thank you again! I call ahead to make sure you're working! I appreciate all you do! read more

Service is horrible and the workers are rude. Don't come here at all. Asked if they had time for an oil change and about how long and their response was "This ain't Jiffy Lube!" Uhhh... no thanks on that. Great job on losing a customer! read more

Walked in with no appointment during my lunch break for a flat tire. Turns out it was just a corroded valve, which they replaced no charge. Thank you Just Tires! read more

I have to say that I've always received great service from this location. I buy my tires here and granted, they are expensive tires, they take care of me when I need to add air every couple of months. All the guys have been great so I always try to leave them a small tip when they do this. Recently, I had a slow leak so when we called, they were very clear that they didn't have time to look at it that day. It was a couple of hours before closing on Saturday afternoon. Rick suggested that I leave the car overnight so that they could work on it in the morning because the earliest appointment was Monday afternoon. I did just that, and Sunday morning, they called letting me know that they had to patch the tire which was still under warranty. Even though I wasn't thrilled that they couldn't fix my car right away, I understood because they were upfront about the situation. And they did their best to help me get the tire fixed as soon as they could. read more

I walked in like 3pm on Sunday to fix my tire and rear brake, and Emmit, the gentleman at front desk quickly checked me in and told me the job can be done before end of day. And at 5pm I got my car fixed. All is good. Job well done. Really appreciated what they've done in an efficient way. Mike G. read more

I have been getting my tires from this place for the past 15 years .. i usually get the 3 year balance and alignment.. Good deal and idea to keep the tires running longer read more

I have been to this location many times and have had terrible customer service experiences each time. The salesperson, Emmett Freeman has a habit of blaming me for everything everytime I do anything. I tell him to do services to my car and he may or may not do them and then blames it on me for not being clear. I am always perfectly clear but he always blames me for something. I recently bought a set of goodyear tires at another location in an emergency and took my car in because this set of tires is wearing rather quickly and not going to make it to their warranty rating. He immediately tells me that this is the wrong tires for my car and that he would not have recommended these tires. I then process the warranty and he gives me a price for putting the exact same tires on my car. He then blames me for not telling him that I wanted to put different tires on my car. Emmett, let me tell you, if your so smart to know that I need other tires on my car then follow through with getting me a price for different tires. Don't blame me for everything. I am not the salesperson. I am only a person buying tires. Don't put yourself up as such an expert on goodyear tires and then blame me for making poor decisions. If your the expert, please act like the expert and give me your expert advice. Don't just give me a snarky comments. read more

For over 23 years I have found this Just Tires to have the highest quality of service and professionalism. Their current manager Amador provides professional guidance to make sure that you get the right product for the right use. In addition to his professional demeanor, Amador is personable and takes time to explain everything to the customer. If there were 10 stars available, he would get them! read more

Its always good to see that someone else corroborates your own experience: The review from 'Michael K.' was exactly my experience this afternoon at the 'Just Tire' location in Tustin off Edinger. They should change the name to 'Just Plain Rude' - I gave it a one star rating because you cant give a negative number! Oh my gosh! Why would any establishment tolerate this guy at the service counter?! While we were waiting in line, one of the techs brought up a clipboard for him - he promptly grabbed it out of his hand and threw on the counter behind him and then dismissed him with a wave of his hand...all in front of the customers! I didn't have the good sense to walk out right then...call me a masochist, what can I say. I asked Dr. Friendly if they would 'plug' a leaky tire. He responded sarcastically and rudely: "I suggest you take it to one of those Santa Ana shops...we don't plug we patch." Well excuuuuuuse me! I used the wrong term! Please tell me that this joker is the store owner's nephew! Clearly this guy hasn't found his calling - Very concerned. read more

Been taking my odyessy here for the last couple of years since I needed tires. I felt tey were honest and proce was comparable to other tire shops. Since then I now have them do my oil changes, alignment and rotating tire. Emmitt at the counter has always been helpful. He's a good guy and I appreciate his humor. He always honors any coupons. Thanks Just Tires read more

Excellent customer service provided by Emmett. My service was handled quickly and professionally. I am happy.

Came into just tires to check a low pressure tire and waited for approx 10 minutes before someone came in to assist me. It's safe to say , I will not visit the business again. After the ten minutes a guy named Jonathan came in and said I will be right with you boss , then proceeded to take calls on the phone. Maybe understaffed ? He then took another car and started calling everyone on the phone boss and discuss there situations. Previously , other tire stores have been able to check for screws without putting on lift , this store said it would be 4 hours to get in lift as this is the only way to look at tire. For new tires he said the ones I have are super expensive and special order , they only sold Goodyear tires. These tires were purchased at the dealer prior and weren't that expensive. Too many things did not add up for me on this experience. read more

Just Tires - Tires Near Me - Tustin, California

I'm a Long time customer here. Sorry this is my first review for them. Emmit is the MAN. Ask for him when you come here. Tells you what you need and also what you don't. Never tries to upsell you anything and he's an honest man. I love coming here and highly recommend him and this store!! read more

Great experience as a first time customer at Just Tires. 1) They are open on Sundays 2) Friendly customer service 3) Reasonable prices. I found a nail on one of my "run flat tires." Called a few places and only found a few shops that were willing to patch it vs. full tire replacement. Drove down to the Tustin location on a Sunday morning. Luckily the nail was on the inside tread and would be repairable. Within 1.5 hrs, I was in and out with the patch completed. $25 bucks. Awesome. Thanks Benny!! read more

Just Tires - Tires Near Me - Tustin, California

As a professional emergency roadside assistance technician I am sorry to say that I have recommend this store to hundreds of good people that were in need and asking specifically for my advise on where to take their vehicle for tire repair, alignment, or new tires. On 3/22/23 I advised my wife to have this store mount and balance the two tires she had ordered online. This store had no problem doing the work. They also had no problem charging her 53 more dollars for lifetime free rotation and 2 year free alignment CHECK. OKAY this sounds great right. WRONG. The vehicle In this case has different size tires in the rear than the front. Meaning the tires don't get rotated ever. So that is worthless. Now never in my life have I ever or anyone I know ever needed to pay for someone to tell me that my car is pulling to the right or left when I'm driving and that I should probably have the alignment CHECKED. Now most every alignment shop will already give a free alignment CHECK. Again worthless. Also these guys never even said anything about 2 obvious issues under the car that I found the day before while changing the oil. NEVER again will I bring another vehicle here of mine or anyone I tow. read more

Good reliable service. I come to this shop for my tires for the past 20 years. Always satisfied, that's why I am sticking with them. read more

I came in knowing i needed new tires. Fine sure whatever. They then proceeded me to tell me my rear breaks were worn down to 3mm and they should be replaced at a quarter inch (6mm). I don't do anything without a second opinion. Lo and behold my brakes are fine. Way to try to take advantage of a young woman who you assume doesn't know any better. I also received several comments from him regarding the fact that i was 1) young 2) alone 3) female and 4) about how men in my generation don't want to treat me right and that i should be grateful for how the men at this shop are being "gentelemen" Go somewhere else read more

Tonight we went to this location because we had a nail in our tire and needed attention to it. We tried to get it patched but ended up needing a new tire. Emmett Freeman was the servicing manager that night and we have never dealt with such horrible customer service like that. At first he was nice and helpful until we asked about price matching with the only tire option that was given to us. Then and there, Emmett gave my girlfriend a bad attitude and said "I knocked off the warranty" without giving us the option. So I showed him the prices I see and he said "what are you still standing here." He then just walked outside to be on his phone. We also noticed another customer there waiting for her service and he said she was good to go. Her being confused, she walked out without paying anything. Just Tires Tustin, this needs corrective action on Emmett's behavior and attitude. He is very rude and unprofessional on how he handled things, answered our questions, and resolved our problem. read more