Quick and friendly service, good online selection…read more Even though a promotion of a free FIFA soccer ball by Mobile1 had expired, the staff still gave me a free promotional hat!

Ordered a part online for pickup. Got there well before 5 pm, the posted closing time, and the door…read morewas locked. Employees refused to open the door and stated they were closed. I reached out to the store manager per his request and then got notification a support ticket was created for me. Then today I get a notification that my issue has been resolved. Huh? I got no meaningful correspondence from manager but I got a ticket opened and closed for me. Thanks Napa. /sarcasm_off

Got exactly what I needed in about 56 seconds! Great service…read moreand the place is both clean and organized Not really in my neighborhood but I would definitely go here when auto care needs if I lived by here! Go!

Three overweight "men" refused to change a battery on a slow Tuesday in the late afternoon. No…read moreother customers in the store by the way, they just didn't want to. Shouldn't work in an auto store in you're afraid of touching cars.

Excellent service and fair prices!…read more I called in the morning to request the parts I needed and dropped by to make the payment. Just a few hours later, everything was ready for pickup. Tony, who assisted me, was both professional and highly knowledgeable. Big thanks to Tony for making the process so smooth!

I called today because i needed a part for my vehicle,…read more a Very rude guy answered the phone and asked me for the licence plate of my car, i didt have it and i have never been asked for a licence plate before so i asked why he needed it, he said to look up the vin number i said i didnt have the licence plate but i did have the vin if he wanted it, he told me to call bacak when i had the licence plate and refused to help by just putting me on hold and never coming back to the phone or transfering me with anyone else. such kind of people should never be allow to work helping costumers, if you dont like dealing with people there is palnty of jobs out there that dont requiere you to havy any people skills, i hope management steps it up and pays attention to their emplyees because im sure is not the first time something like this happens

They lost my TPMS sensor after patching my tire. Be careful…read more-- there was a young boy working there who didn't seem to know what he was doing. He only inflated two tires on the left side to 46 psi (my tires should be at 36 psi), while the two tires on the right side stayed at 36 psi.

Been coming here for years. Always fast and on point! Call ahead to see if they have your tires and…read moreyou can be in and out with the quickness!

Absolutely laughable…read more I booked a service appointment for a specific time and a specific tire model and brand. I show up at the exact time for the service. The service manager, Sean OUM then informed me the specific tire model that they had booked that specific service appointment for me for, is not available. Of course not. You get baited into a business under a false and unavailable offer and when you show up, they switch and attempt to fleece you. He starts explaining away having lured me into their shop with a nonexistent product that is not with them with a beautiful tale that it is indeed available in the greater region, but not at their store. He then proceeds to switch the offer to a much more expensive alternative. Classic bait and switch fraud. I don't want to work with businesses that have drifted into baking fraud into their routine operation and corporate culture. I told him that they had lied to me by representing a product in the service that was not available. That highly offended him and he told me to leave immediately or he would call the police. I left immediately. No bait and switch for me.

The only good thing about this location is that the oil changes are slightly cheaper, but that's…read moreit. Any other services, especially engine-related services, are better done elsewhere. I wouldn't even trust the "courtesy inspections" that come with the oil changes. I drive an old vehicle and last year I was quoted a massive $2300 for some critical+non-critical engine work (not engine replacement) and couldn't believe what I was hearing. I price checked with another local shop and that place quoted me only $1450 for that same job. After bringing this up to WW, they offered to cut back on some of the "recommended work" to bring the quote down to $1275. Once again I price checked with the other shop who quoted me only $700 for the exact same job. That's an 82% markup! All WW could do was offer a "generous" $100 discount and some lip service about how they "use only genuine OEM parts". If I wanted to get scammed I would've gone to the dealership. On top of all that, last year following a routine inspection, the WW team "recommended" additional brake work for $800 but their competitor just inspected my car today and said that I wasn't due for any brake work. So it's clear to me that WW is in the business of nickel -and-diming their customers while pretending they're just providing top notch service. Even if their oil changes are a little cheaper here, out of principle I refuse to provide them with any further revenue. They lure you in with the affordable oil changes and then squeeze you with all sorts of "highly recommended" but ultimately unnecessary services. I rarely have bad experiences as a customer but I deeply regret ever having patronized this establishment.

The folks here really helped me out with getting a battery warranty'd after mine stopped working…read moreproperly. I bought the battery through Napa who no longer carries/warrenties this brand of battery, which I why I came to this factory store to get it warrantied through them. They kept it overnight to charge it up all the way so it could be properly tested (as is protocol, if you check the company website they say the same thing) and held onto it until I could come a few days later to pick up a new battery. They had a staff member carry it out to my car too! I did call ahead of time to check and see the status of my battery, they let me know when the battery shipment was arriving with my new battery (later that afternoon) and were patient with me coming a few days later. They are very busy, but when calling there was only a minute or 2 of wait time and some checking in, but that's to be expected when dealing with a battery supplier store, they've got a lot of merchandise and customer batteries to deal with so there's a lot of things to look through. Since I called on separate days and they had to find/pull my battery out, so they took my info to know what they were looking for, and had me call 15 minutes later so I wasn't sitting on hold while they looked. The woman at the front was very nice, along with her husband, and the young gentleman who works in the front. All in all 5 stars across the board! Remember to be patient when dealing with human beings in your day to day, be clear with your communication and let them know when you're coming by for pick up when confirming that you're getting a new battery, they will take good care of you!

Just got my new battery replaced thanks for the prompt service, tool rental.. New technology…read morerequires newer battery.. great deal done right new owners same homey feel!!

Took my car to Henry due to a previous dishonest diagnose of other auto shop. Henry is very honest…read moreand reliable he will repair only what needed not to make money from his customer. The price for the repair is very reasonable and fast. I'm now a loyal customer of Alpha auto repair thanks to Henry.

The best auto repair shop in San Jose. Our whole family bring their cars all the way from Monterey,…read moreSalinas, Carmel, and Seaside to Alpha Auto Repair because of their excellent repair service and customer satisfaction. Honesty, integrity, and great value. Joe Rivers

Don't shop here. Please be warned they do not honor their return policy. Period…read more The hispanic guy at the register refuses to refund my brakes claiming that the color of the brakes looked slightly different from the original, which is outrageous and complete BS. They were exactly how I bought them. I had not layed one finger on them. This guy was full of it. It didn't take very long to see I was dealing with a dishonest person who was lying to me, and to himself. If you're shopping car parts, do yourself a big favor and avoid this place. You deserve better.

I had a burned out brake light. Stopped in not long before closing and got great service! Not only…read moredid I not get upsold, (in fact I had to ask to be upsold to a brighter bulb for a few dollars more), but their prices are discounted from list. They mostly distribute to other places so the retail is not their main business, yet the sales person who helped me was far better than retail salespeople. Not only that, after I bought it he offered to help me install it! I said I would try it out myself but he then helped me check it out and through his exhaustive testing we found out my right turn signal was also burned out! So he helped me buy that and install it, and test it again. All within the 15 minutes they were about to close. Most salespeople would be trying like hell to avoid you and go home. So big props to the store for well priced items, and stellar job for my salesperson.