Livermore Ford

Fantastic buying experience with George Pan. Can't say…read moreenough about George. Absolutely no haggling, no pressure,price quoted was extremely fair and was the price paid. There are no hidden surprises. Earned a car customer for future purchases. Will not be disappointed if shopping for a Honda.

Great experience buying our CRV from David. He was very…read morepatient and informative and made the whole process very smooth. The whole staff was very easy to work with and No pressure at all. Would do business with again!

Stoneridge Chrysler Jeep Dodge Ram

2.5

(833 reviews)

I bought a new Jeep at Stoneridge CJDR in Pleasanton. Gianni and Aria were my sales folks. The…read morewhole process was smooth. While deciding on which Jeep to buy, I made two separate trips there and was given top notch help with the questions asked on both visits. The Jeep is exactly the one I wanted and I am happy with purchase. Thank You, -Glen

We had a great experience buying our RAV4 Hybrid! Mo was fantastic to work with. He was friendly,…read morehonest, and easy to talk to. He was especially accommodating and patient with our two small kids, which made the whole process so much less stressful. We'd definitely recommend Mo and the dealership to anyone looking for a smooth car-buying experience!

Audi Livermore

4.2

(837 reviews)

I had a really amazing experience at Audi Livermore after speaking to/visiting several dealerships…read morethat were very underwhelming. James and Abe were incredible to work with and made sure I was taken care of. I'm so grateful to both of them for helping me purchase my first car, and I will be referring friends to them moving forward!

Moe absolutely exceeded our expectations at Livermore Audi. He worked hard to get us a great deal,…read morebut what really impressed us was how welcoming, honest, and transparent he was through every step. It felt like working with someone who truly cares about the customer. We drove home a beautiful brand new Q3.

Livermore Toyota

3.6

(1.4k reviews)

My wife and I were moving out of the country and we needed to sell her car. Our challenge was that…read morewe needed to do so at a reasonable price but on a very specific schedule to accommodate our need to use the car until it was time to leave. I explored a variety of ways to sell the car and ultimately decided to work with the people at Livermore Toyota Here's why. From the very beginning, their people were responsive, flexible, and competitive for my business. I found them to be easy to work with and very helpful in the process of scheduling each step we could do the other things that had to be done to be ready for our move. They did everything they said they would do and the process became one of the most worry-free parts of our move. This was my first time working with Livermore Toyota, but if I would not hesitate to turn to them if I need help in the future.

I have never felt so disrespected or humiliated and treated like a criminal by a dealership in my…read morelife. I scheduled a 1:00 PM appointment for an oil change and tire rotation. When I made the appointment that morning, I specifically explained that I needed the service completed quickly and was assured it would take about 45 minutes. I arrived at 12:40 PM and pulled into the service drive. For over 10 minutes, multiple service advisors sat at their desks and completely ignored me. Not one person acknowledged my presence. Then another customer, who was Caucasian, pulled in behind me and was immediately greeted and helped. At that point, I honestly began to question why I was being ignored. It certainly felt like I was being treated differently because of my race. When I finally approached the advisor helping the customer behind me, his only response was that he "didn't see me." That explanation made no sense considering my vehicle was parked directly in front of the one he had just walked up to. Was I somehow invisible? Eventually I was assigned to Daniel Oliviera, and my experience only got worse. From the moment we spoke, he made me feel like I was an inconvenience and that my business was not wanted. He was dismissive, rude, and unprofessional. Instead of addressing why I had been ignored, he simply blamed another advisor. I came in for exactly two services: an oil change and tire rotation. Rather than focusing on what I requested, Daniel immediately tried to sell me additional services I did not ask for. When I declined and repeated that I only wanted the oil change and tire rotation, he began using scare tactics to pressure me into spending more money. I then asked how long the service would take. He told me about an hour and a half. When I explained that I had specifically been promised 45 minutes when I made the appointment, his response was, "They lied to you. This is the real world now." He repeated "the real world" multiple times in what came across as a condescending and unnecessary remark. While waiting, I received the dealership's inspection video followed by another text stating my vehicle was finished and that I could pay electronically. I paid immediately through the dealership's own payment system and received confirmation that my payment was successful. After waiting another 10 minutes, my vehicle was brought out. Since I had already paid through the app, I grabbed my keys and left. About 30 minutes later, Daniel called me and accused me of leaving without paying. He threatened to report me to the authorities unless I returned or called him immediately. I checked my payment confirmation again, and everything had processed successfully through the dealership's own system. I had done exactly what their text message instructed me to do. To make matters even worse, when I reviewed my electronic service paperwork, it stated that I had run to my car without paying and that I would be reported throughout the Toyota dealership network. That accusation was completely false. I paid my bill before leaving, and I have the payment confirmation to prove it. Being falsely accused of theft after paying in full was humiliating. Combined with being ignored upon arrival, feeling like I was treated differently from another customer, and then being threatened despite having proof of payment, this became the worst dealership service experience I have ever had. I attempted to contact Daniel, the service manager, and the general manager to discuss what happened and give them an opportunity to make things right. To this day, I have not received a return call. Livermore Toyota lost my trust completely. No customer should be ignored, treated with disrespect, pressured into unnecessary services, falsely accused of not paying, or threatened after following the dealership's own payment process. I cannot recommend this dealership based on my experience.

Land Rover Livermore

(353 reviews)

I have recently purchased my first 2023 Land Rover Defender from Livermore Land Rover. Louie Salas…read morehandled my purchase from start to finish and he was great. He provided timely details of the vehicle through videos and pictures as I was making this purchase from Orange County. Sayed Akbari was also great on the Finance side and made sure that my experience was smooth with the closing this purchase. I do recommend Livermore Land Rover, Louie and Sayed on your Land Rover journey.

Lauren is such a gem! She's so personable, kind and funny! She made me and my husband feel heard…read moreand comfortable. Team Lauren all the way!

Livermore Subaru

4.3

(823 reviews)

I had an excellent experience working with Shamika during the return of my Subaru Solterra lease…read more She was professional, knowledgeable, and took the time to explain the process clearly from start to finish. What could have been a stressful experience was made smooth and straightforward because of her patience, attention to detail, and outstanding customer service. Shamika was responsive to my questions, transparent about my options, and ensured that all paperwork and next steps were handled efficiently. I truly appreciate her willingness to assist and her commitment to providing a positive customer experience. Thank you, Shamika, for your professionalism and support. It was a pleasure working with you.

Recently, we had a flat tire late at night. In trying to change the tire, we could not get one of…read morethe lug nuts off. We had to tow the car to a local garage and wait til the next morning to get service. They found that when my tires were last rotated, the nut was cross-threaded. It cost me 215 dollars to replace the stud and nut. The last garage to rotate the tires was Livermore Subaru. I left two messages for the Service Manager to discuss my experience. I was never called back. Very disappointed. I will not go back to Livermore Subaru again.

Mrs. B's Auto Wholesale

(60 reviews)

**DISCLAIMER** NOT YOUR TYPICAL SKETCHY USED CAR DEALERSHIP! Oh contraire amigos, this is the place…read moreyou should consider first for a used car option. I lowballed at first if I'm being honest (big time thrifter I do it by nature) & Joe's response alone gave the gut feeling it was the right choice to head over because most of the time I get cursed at for the offer I gave originally. I've had 5 cars in 6 years (not by choice) so I've had plenty of experience dealing with buying used cars from dealerships to private parties. This was bar none the best experience I've had without a doubt. Joe & Mrs. B are definitely a power duo, both wholesome, honest & are just regular folks who just happened to sell cars really. No nonsense, no deception. Transparency is elusive when buying a used car from a smaller dealer 90% of the time, but that was present clear as day. I HIGHLY recommend you pop in & take a gander if you're looking for something, my fiancée & I are super hyped.

As a minister to youth i recently helped a young man get transportation which allowed him to get…read morework and be independent . With Mrs B's help we were able to finance his car bought there. A week later one of the cylinders misfired and needed repairs. When contacted Mrs B's helped with the cost of the repairs. They are christian based and I would recommend them to anyone seeking transportation. I know if we were dealing with any one else the response would be much different. Thanks again for being here in Livermore and helping our community.

Dublin Toyota

3.6

(2.8k reviews)

I went recently to look for a car and was greeted by Bobby Mesina! He was very helpful and…read morewelcoming! I recommend Bobby to any first time buyers!

I have been looking for a Tacoma and not finding what I was looking for…read more We happen to drive by Dublin Toyota, so when I got home I searched their website and found the truck I was looking for. I filled out the more information form And received a call from Umesh, he was very easy to talk to We set up a appointment for the next day We showed up and were greeted by very friendly staff Umesh was out of the dealership, so his brother Satish took good care of us, we test drove the truck and ended up buying it The whole process was great and pain free Ryan the finance guy was very helpful and explained the process. If you are looking for a new vehicle I recommend you check out Dublin Toyota you won't be disappointed Thank you Umesh and Satish for the great hospitality and service

Porsche Livermore

4.3

(429 reviews)

We had an unethical experience with Porsche Walnut Creek less than 24 hrs we found Porsche of…read moreLivermore to work with us with integrity and HONESTY (rare) Ken Paul and Sunny made it quick, efficient and they were PATIENT with all of our questions and concerns. Thx guys for putting up with us and your love for Ginger (family dog)

Empty promises. I signed an agreement for a future allocation that will never be honored. Since…read morethen, three price increases have come and gone while I've been left on the sidelines. I've purchased multiple new Porsches from this dealership & loyalty will get you nowhere with Porsche Livermore. The service department even managed to damage my brand new 911 during a PPF install. Leaving knife cuts directly in the paint across the entire front end. I had hoped things were improving under the new ownership group & gave them the benefit of the doubt... but nothing has changed. I continue to get the runaround, and I'm exhausted by the games the dealership will play with customers who genuinely care about the Porsche brand. I own aircooled 911s, and sadly the best era of Porsche feels long gone. What was once about engineering and passion now seems driven by shareholder value and squeezing every last dollar from customers. I strongly recommend taking your business to a more reputable Porsche dealership.

R&C Auto Service

4.7

(257 reviews)

Thank God my wife found this place! I had my front brake pads and rotors replaced and changed the…read morelug nuts. The service is top notch! Price is really good too! I will do all my auto service here from now on! Thank you Dave! and R&C Auto Service

I finally found a Go-to Auto mechanic shop that I can rely on…read more Sophie knows what Customer Service is all about and Dave is a craftsman with his work. They communicated well with me, they were accommodating to my schedule and did great work on my car. Add in competitive pricing and you have an all around one of a kind place. I never felt cheated :)

Colormetics

(391 reviews)

Highly recommend Mark, he saved the day!!!…read more I submitted a request online for a quote to repair the rim on a BMW coupe that got into a fight with a curb and lost. The response was almost instant. Pricing was reasonable and thankfully he was already in our area and able to get it taken care of right away. I greatly appreciated the text updates with arrival time and clear instructions. Thank you!! It looks so much better now.

I had a dimple dent about the size of a dime on the front passenger-side door of my 2023 Subaru…read moreForester. Everytime I saw the dent I kept getting bothered. I did some reseaech online and found Mark from Colormetics. I contacted Mark and he responded quickly and quoted a very fair, and reasonable, price compared to other businesses I reached-out to. The next day Mark scheduled me for moblie repair at my home, in San Ramon, and he arrived on time. Once he arrived he assessed the damage, confirmed it was repairable, and said he'd be done in 30 minutes. 30 minutes later Mark was finished with the job and it looked like there was never a dent to begin with. Overall I was very pleased with my experience with Colormetics. I highly recommend anyone in need of dent repair(s) to contact Mark for his services. On top of dent repairs Colormetics also provides wheel repair services as well. Thanks again Mark!

Livermore Honda

Entirely Toyota

(188 reviews)

Bill is fantastic, I'm so glad I reached out to him for some maintenance work on my Tacoma…read morerecently. The quality of his work is great, he is very knowledgeable and I absolutely trust him with my vehicle for any future work it may need. Definitely recommended his services for anyone in need.

Bill is fantastic, knowledgeableband very friendly. Hes been helping me out with my old 79 Toyota…read morepickup and he has been extremely helpful. I highly recommend him.

Nohr's Auto Brokers

4.8

(112 reviews)

Sold me a beautiful 2014 V6 Mustang with 8k miles for one of the most reasonable prices for this…read morevehicle i've ever seen compared to any other dealer or Facebook marketplace listing, pat is a great business man and dealer who really is true CAR Guru!

Pat and his daughter Molly have an excellent business model and ethic at Nohrs Auto. I was in the…read moremarket for a new car and found them. I had a HONEST, professional, and straightforward no pressure sales experience. Pat handles everything on the backend and makes sure that you are satisfied with your final purchase. Unlike other dealers I'd been to, Pat was very transparent and upfront about numbers, and the car itself - WITHOUT tacking on any BS fees to the total cost of the vehicle including APR (cough cough* Audi/Range Rover SF). They are also quite popular, as there were many inquiries about vehicles from potential customers both by phone and in-person while I was browsing. Overall, the prices are fair, financing rates are solid and hard to beat, and you can trust that you are getting a quality vehicle. Highly recommended! Thanks Pat and Molly

Mrs. B's Auto Wholesale

(60 reviews)

California Diversified Ventures

4.3

(65 reviews)

Mark was open and honest and I was able to buy the car I love! The price we paid was very fair. I…read morewould highly recommend California Diversified. They have a wide variety of cars available And the selling price on my Hyundai Tuscon was reasonable.

I cannot say enough good things about our experience with Mark at California Diversified in…read moreVentura. My son drove all the way from Southern California because they had the exact car he had been searching for and it was absolutely worth the trip. Mark was honest, straightforward, and incredibly easy to do business with. There were no games, no pressure, and no surprises. Just a smooth, professional, and genuinely pleasant experience from start to finish. I truly hate car buying, but Mark made the entire process so enjoyable and stress free that I would gladly make the drive again for our next vehicle. That says a lot. One hundred percent recommend Mark and California Diversified Ventura.

Land Rover Livermore

See more unrecommended reviews

(353 reviews)

Lauren is such a gem! She's so personable, kind and funny! She made me and my husband feel heard…read moreand comfortable. Team Lauren all the way!

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Ricardo A.

12 years ago

At my arrival to Livermore ford dealer I had an appointment to see and test drive a particular card that I had arranged with the internet sales responsible over the phone. Nick Niacaris was my sales consultant and he walked me to where the car was. To my surprise (I drove over 30miles to see this car) the car Nick brought to me although it was the car I wanted it was in a different color and mentioned that the one in the color I wanted ( Tuxedo Black metallic) might have been sold. I got very disappointed for the fact I have driven over 30 miles from San Jose to see and purchase a car that over the phone was confirmed that it was available and at my arrival was gone. I was ready to leave and all I was thinking was bad things about Livermore ford but Nick was professional enough to calmed me down and he requested to me to wait a couple of minutes that he was going to see if the car was in fact available or it has been sold. Once again I was ready to leave and Nick was able to find the car for what I came all the way from San Jose, I couldn't be more happier.. it turned out to be a misunderstanding on the car I wanted to see and the car I wanted it was kinda hidden in the lot. Everything from there started to go smoothly until I started to check out the car closer, especially the paint job to see if there were any details and unfortunately there were some detailing that needed to be covered, but since was already dark I had to schedule a second visit to the dealer for the detailing, which it makes sense and it is totally reasonable. That night as far as paperwork everything worked out just fine and I was able to take delivery of my brand new 2014 Ford Focus ST ST3 (Tuxedo Black Metallic) with an extended maintenance premium plan. I really appreciate the fact that Nick not only made this sale possible but he also stayed late at night that day to make sure everything was OK. He is a great sales consultant, well trained and very professional. During my second visit to the dealer, the guys from the detailing team did a great and amazing job, they washed and waxed the car and all the details that had the night I bought the car were gone!! It looked like a million dollar car, couldn't be happier, especially one of the guys from Nicaragua (cannot recall his name) I pointed to him everything I wanted to be gone and he did it and even applied an special product to leave the car so soft at the touch of the hand that I couldn't believe it. During this second visit to the dealer I had to deal with the management staff, Cary Watson was the one in charge at that time because I wanted to cancel the premium maintenance plan I have purchased along with the car. Cary really took care of me way beyond my expectations, not only by his professionalism but also in a way he treated me, definitely, I did not felt like I was one more ordinary customer purchasing a car, he made me feel like I was special in all ways. Bottom line, the maintenance premium plan was cancel and contract re-written so I would not have to pay the extra cost in the installment even though I didn't stick with the maintenance plan. Couldn't be happier with the outcome for the purchase of my new car, regardless that I had to drove from San Jose to Livermore more than one time. (which by the way they filled my tank each time). I am one happy customer. Couldn't be more!!!! read more

J C.

4 years ago

I'm going to start off by saying this dealerships employees are the most uppity, snobby, and condescending workers ever!! I found a car on CarGurus, and immediately someone texted me and followed up with a phone call. Both interactions were good. I made an appointment for a future date but decided to go earlier as I had availability to visit sooner. I pulled up, and upon me walking through the door, I was greeted. The guy asked me what brought me in, I explained, and he sat me down found the car I wanted to see, and immediately got the keys and said let's go for a test ride. As we were walking out the door, a couple was walking in who spoke to the young man who was helping me, so of course he passed me off to another car salesman which wasn't cool, because I was there before them, but ok. I'll give him that. So, the new salesman went on the ride with me, we came back to the dealership I said, "I want to buy the car". He sits me down, didn't offer me any water as it is 106 degrees out, or anything, but again, ok. So, we sit down, and immediately, he shows me the price and starts to sale me on something I'm not going to buy. I told him about 7 times, I'm not buying that. He tells me all the cars come with it, and that I must purchase whatever he was selling. So, he brings over the finance manager, who then was very condescending with his narcissist cool guy attitude, to debate with me over how I was going to pay for the car. I asked this clown what is your name? He says "Slinky". I'm like what is that? Your first name, last name? And of course, he was smiling when he said it, but never gave me his first name, and the clown wanted me to do the loan through the CUDL systems which I WANTED an option contract. He asked me why not? So, I said because I don't want to!! I don't have to explain anything to you. I ended up calling my finance company who I already had the pre-approval with to confirm that I was approved already, because how dare this black woman come in here and try to call the shots at my dealership! FYI......Dealerships make money off ALL CUDL loans; therefore, they make customers send the loans through CUDL so they can get a piece of the pie. Anyway, as the salesman input my information into their system, I noticed the car was moved from where we parked it, so I asked him where is the car? He said test drive. I'm like who is test driving my car? He's like, someone else. I tell him, how is someone else test driving the car that I'm buying? He says, well the car hasn't been purchased yet. Well, if I'm sitting down with you and you are processing the paperwork, doesn't that mean I'm buying the car?? So, I'm just sitting here trying to get your phone number? WTF...... The audacity of you to let someone test drive a car that I'm in the middle of buying!!!!! These clowns couldn't sell a car even if they wanted too. I will be telling EVERYONE I know, and I know plenty of people, to NEVER buy anything from these uppity, snobby, and condescending clowns!!! No respect for women who knows how to purchase a car on their own and knows what they want and how to get it. They were mad because they couldn't sell me on none of the BS. Nothing but clowns in this place. read more

V E.

12 years ago

"TALAL HAYDER IS THE BEST SALES PERSON! ASK FOR T. HAYDER TO ASSIST YOU WHEN PURCHASING." I finally after 8 years made a decision to start my search for my first official truck. I began in February and nearly entered 22 Ford Dealerships in the Bay Area, which finally came to an end with LIVERMORE FORD! You talk about first class customer service! I was simply drawn to this dealership solely off of Sales Person HAYDER'S upmost respect beginning with his emails, to a text, and a simple regular conversation. This gentleman didn't sell me no pitch line but kept all things in perspective, but guaranteed me he will only give his upmost best in not so much selling a truck to me, but guiding me with quality information and specifics on the truck I had dreamed of having! The two trucks I had kept going back and forth with was a F-250 Super Duty Crew Cab and a Toyota Tundra.. HAYDER did not speak down on Toyota but provided factual information to finally make my decision, which was to purchase a Ford Tough truck! HAYDER introduced me to the finance personnel by the name of Carlos. Carlos greeted me with the upmost respect and explained forms, warranty's, and common sense information which I could clearly understand and was comfortable knowing! HAYDER appeared that day to be busiest out of all the sales persons on the floor that day. HAYDER would run out to deal with another appointment but would return ever so often to check on my well-being. I was a very happy man this day even with my personal life hitting a road bump and my personal issues starting to take its toll. HAYDER may not have known my situation during this transaction but he shine light when happiness that day was already gone and I was feeling under the weather! He pretty much made my day quite a pleasant and joyous moment! So, I am forever grateful to this man and his finance peer Carlos for extending there best in seeing me drive away with my dream truck. A week had gone by and I get some weird number calling me and low and behold it's HAYDER. HAYDER had started first with asking me how my family and work was going this week. I was shocked! Usually I would think a salesperson would say, How's the truck?" But no, HAYDER saw the human being first, before he saw the materialistic things...a truck! HAYDER'S conversation in a way had nothing to do with the truck until his last part at the end of our conversation. He tells me, "Well hope that truck is treating you well because you won't be displeased with your purchase! It's nothing like being treated as a human at a car dealership rather than a customer. HAYDER showed no signs whatsoever about him being all about the vehicles over customer. Thank you HAYDER for representing Livermore Ford with your best and keeping Ford as thee premier truck maker! I tip my hat off in due respect to your prestige service in providing the truth and just being genuine about all things....Thank you read more

Brett D.

14 years ago

These guys are snakes, pure and simple, stay far away. I'm looking to decide between 2 trucks, an FX4 and a Raptor- determining if i want the flashy V8 Raptor, or a strong towing platform with the FX4 with better MPGs. I went onsite to ask some questions on the two trucks, and at the suggestion of the dealer, I should come back and test drive both trucks and make a decision when they have a raptor on site to compare in a couple weeks. After waiting nearly 4 weeks, the inbound raptor i had been promised to test drive magically turned into a 2011 raptor that "we might be able to borrow from the owner." I told them to call me when they have both trucks available. The second occasion, they call me and a raptor actually was on site to test drive prior to ordering one of the two trucks. Mid week between calls and emails I arrange a time the following Saturday to drive out from mountain view to drive the FX4 and Raptor in the same day. When I show up, the raptor is outside in front of the show room, I meet up with the sales person where he then informs me i CAN NOT test drive the raptor because it is the raptor and their only one. Understand, I am not asking to take it off road, just a standard test drive to get a feel for the size, engine, and on road feel where it will be 95% of the time. I am informed I need to fill out a credit check, sign waivers and commit to who knows what else because their manager said so. I repeatedly asked to speak with the manager about these "rules," as I had wasted an entire Saturday to make this happen and was getting upset. Of course the manager never materialized. Also, when I asked to have my Z06 appraised, after a 20 minutes I couldn't even get them to give me a rough number on it without signing all kinds of paperwork and filling out credit apps. Keep in mind, I can write a check for either truck on the spot. I wanted to know the value of my vette on trade in if i go that route, and needed to compare the two vehicles, make a final decision, then order a truck to my liking- which i had explained repeatedly that day and over the previous 6 weeks while waiting for a raptor to arrive to drive. Apparently that requires signing all kinds of forms, 3 hours, and shady sales games, and endless haggling. I walked out after just over an hour. I had great initial experiences while in the kicking tires stage at Towne Ford in Redwood City, Napa Ford, and The Ford Store in Morgan Hill. I will be ordering the truck from one of them in the next 2 weeks. read more

Leslee B.

6 years ago

I was told multiple times over the last few years that my warranty would expie when both my mileage and date has been hit. Both! I even asked to clarify if they were sure it wasn't if the the date came first, and they repeatedly told me that it was by both. Since I was well under the mileage I did not worry about it. I took my car in a year ago to get an oil change and mentioned my back up camera didn't work. It comes off and on and chooses when it will work. Since it was working the day I took it in for an oil change they said bring it back when it stops working again, since I have a long time until my warranty expires, since I am not even close to the mileage. Well my oil light came on so I take it in again for them to take a look at. They are telling me it will cost me $220 to even look at it. Since my warranty magically expired! And that $220 is not to fix it, just to look at it and then cost me more to fix it. Magically my warranty expired and their "rules" changed. They lied to me until my warranty apparently expired, because now they are claiming it is one of the other. The date or the mileage, whatever comes first and it expired 7 months ago. I am on top of things like this and would have had it written down. I would have also went in and had all services done when my warranty was still working. As my sun roof that I was also having them look at stopped working back in March. No one told me, no one warned me. So... now they want me to cough up over $500 for the back up camera, my sun roof that doesn't work and the oil change and that is just to have the car seen. They did absolutely nothing to try and help me or make this right. Nothing! I was very loyal to them and referred many people to them. They will never see a dime of my money, every again. Merry Christmas to you to FORD ! My business is going else where! read more

Leslee B.

340

6 years ago

I was told multiple times over the last few years that my warranty would expire when both my mileage and date has been hit. Both! I even asked to clarify if they were sure it wasn't if the date came first, and they repeatedly told me that it was by both. Since I was well under the mileage, I did not worry about it. I took my car in a year ago to get an oil change and mentioned my back up camera did not work. It comes off and on and chooses when it will work. Since it was working the day I took it in for an oil change they said bring it back when it stops working again, since I have a long time until my warranty expires, since I am not even close to the mileage. Well, my oil light came on so I take it in again for them to take a look at. They are telling me it will cost me $220 to even look at it. Since my warranty magically expired! And that $220 is not to fix it, just to look at it and then cost me more to fix it. Magically my warranty expired, and their "rules" changed. They lied to me until my warranty apparently expired, because now they are claiming it is one of the other. The date or the mileage, whatever comes first, and it expired 7 months ago. I am on top of things like this and would have had it written down. I would have also gone in and had all services done when my warranty was still working. As my sunroof that I was also having them look at stopped working back in March. No one told me, no one warned me. So... now they want me to cough up over $500 for the backup camera, my sun roof that doesn't work and the oil change and that is just to have the car seen. They did absolutely nothing to try and help me or make this right. Nothing! I was very loyal to them and referred many people to them. They will never see a dime of my money, every again. Merry Christmas to you to FORD! My business is going elsewhere! read more

Katherine M.

11 years ago

We had been searching for a very specific car. We wanted a 2008 Oxygen Blue Mini Cooper with the Panoramic Sunroof, white top and white mirrors. We were also looking for this car to have less than 100K miles and in excellent condition. We'd inquired about one in Palo Alto, but since we live in Sacramento County, it was sold before we even got in the car to go look at it. We were patient. We looked for several months, until we found a possibility at Livermore Ford. We called on it, and the sales staff was very friendly and the first Gentleman, I think his name was Johnny, was going to be on vacation when we came down, so he put us in touch with another salesman, that was equally as friendly. I did the Finance application online, and put down our down payment amount and our trade-in vehicle. I made copies of all our financial records, and headed out on a Saturday Morning to make the 2 hour drive. I believe our salesman was Steve Bohny (sorry if I'm spelling it wrong!), and although appeared to have been in a recent accident, he never complained or showed any discomfort while we were there. We went for a test drive, and after doing the trade in stuff, we went over to the finance managers office to complete the financing. The whole process took about 2 hours - if I'm on the long side - and couldn't have been happier with the outcome. We purchased the Vehicle on 6/20/2015, and we just got notification that our Lender has our account in 'perfected' status, meaning their showing as lienholder on our title, and we've already sent in our first payment even though it's not due until 8/4/2015, we paid it about two weeks ago. So happy with our experience with Livermore Ford and even thinking when we're ready for our next vehicle in the next six months, taking a drive out to them will definitely be worth it! read more

Jeff T.

11 years ago

I have a fleet vehicle that needed a new lock for the bed cover and I decided to take it here. BOY... WAS THAT A MISTAKE!!! There are two employees that work in the fleet vehicle servicing department, one man and one woman. They were incredibly rude and show the worst customer service!! (1/10) It took them a full day to figure out that they needed to order a new lock because they didn't have it in stock, which was already known from the beginning. It took a month for the part to come and they left me in the dark with no updates about an EST. I called 3 times that month to see what was going on and they did not answer, nor returned my calls!! I finally drove over there to have him unsympathetic. Instead of apologizing for their lack of communication he just goes off about how it wasn't his fault that it took a month to receive. Then, he rudely asks me what day I want to bring it in and we agreed on a day. I bring it in on the day we agreed. I wanted to write down my number so he could call me when it was installed and ready to go, so I ask the lady employee sitting next to him if I could, "borrow her pen really quick." She rolled her eyes and had disgusted look on her face and handed over her pen! He mentioned it would take a few hours but would call me when it was done. I get a call an hour and a half later with him telling me, he has to order another part because HE ORDERED THE WRONG PART!!! I decided to leave an go to the Walnut Creek Ford Dealership. They showed nothing less than perfect customer service! I WILL NEVER GO TO LIVERMORE FORD DEALERSHIP AGAIN. They are a bunch of brainless donkeys. read more

G S.

2 years ago

"I am extremely disappointed with Livermore Ford dealership and their customer service, particularly with my experience with the sales representative. I purchased a used 2020 Ford F-150 on April 9th and was in contact with Dave initially. He provided me with the total price via email, but due to unforeseen circumstances, I couldn't proceed with the purchase until April 10th. Unfortunately, Dave was off that day, and Jay took over the process. I completed all the paperwork and paid in full by check. However, upon receiving the truck, I was surprised to find out that they only provided me with one key. This was not disclosed before I signed the paperwork, and I was not offered a second key or any discount. Shortly after taking the truck home, I encountered an issue with the passenger door window getting stuck. I promptly returned to the dealership and spoke with Jay and the dealership manager. While they apologized for the inconvenience, the repair took longer than expected, and the truck was not ready until the following day. Throughout this process, the dealership did not offer to drop off the truck at my workplace, provide a full tank of gas, or offer a second duplicate key. Instead, I had to arrange transportation for my wife to pick up the truck. Overall, this has been an extremely disappointing experience. Despite spending over $35,000 and not even requesting a discount, I feel as though I was treated poorly and with little regard. Livermore Ford dealership needs to improve their customer service and transparency to avoid similar issues in the future." read more

Sassy G.

16 years ago

This review is in regard to the service department only: My battery light came on so I took my car into Walmart to have it tested. This was a free service. After learning that my battery was fine, they tested my alternator and found it needed to be replaced, I realized I could not make it to Fremont to my regular mechanic. So, I made some phone calls and decided that since my 95 Explorer had a recall notice, that it would be smarter and safer to take it into a Ford Dealership for the work. I also called around and got pricing on an Alternator. I called the dealership on Monday and spoke to Dominick. I brought the car in and he explained in detail some complications about getting my alternator and the age of my car and getting an aftermarket part. He quoted me in the ballpark of the quotes I received on pricing. He was very patient and professional and was handling several customers at the same time. He arranged a ride home for me and my daughter and kept in touch with me about the progress on my car as I needed it back the same day. He also provided his cell phone as an alternate number incase I couldn't get through on the direct line. After arranging a ride back to the dealership, I found my car in excellent running condition and all the extra services completed on my car. His level of customer service was beyond what I am used to in this industry and I will be going back again for additional, much needed parts and servicing for my car. Keep up the good work. read more

Yuan C.

9 years ago

I bought a brand new car, but after I drove it home, I found its roof was severely damaged. The roof has a large area of indentation seven feet wide and many scratch marks about 16''and 32'' long. The paint has already come off on those scratch marks. The scratch marks have been touched up but whoever did the touch-up did a lousy job. It was uneven and some scratches are exposed. Perhaps they think that the buyer would never see these damages because the van is so tall. The sales team did not reveal these facts to me. I am infuriated. sales team is supposed to reveal all the facts about the vehicle to me before I buy it. Now I feel cheated because I have paid for a brand-new van that is damaged. I would never have bought this car had I known about the damages. After few months of negotiation, I failed. Because I signed an document. When I signed a bunch of documents, at the left corner of a document, there is a tiny little line that says:"I have carefully check this car, and I accept it". When I signed that document I didn't even realize it's there. At that time, I would never have thought of that buying brand new car in a dealership can be like this. Now, I have to accept this fact. This bad experience teaches me a lesson. And I would like to share it with all other buyers. Please check your new car inside out. Please have a second thought to any suspicious document. read more

Pastor William T G.

5 years ago

5 stars for Jabari and Hugo. There is a twofold part of this review: 1) first of all, for two weeks I have been trying to connect with the Lincoln Ford dealership 10 phone calls all 10 with a returning phone number and my name. Two week there has not been yet one phone call back to see what my concern was. Today is Saturday, I had to leave my Saturday chores to come down to Livermore Ford Lincoln, when I went in the managers office, he gave me a nonchalant smug look which wasn't welcoming at all. Two weeks of telephone calls; and nothing. 2) the awesome experience is this; when I walked in and after the smug look and non-welcoming greet, JABARI recognize me from three months ago when I bought my Lincoln continental 2020 Reserve, greeted me with a smile. The first thing he asked (after asking about my family and health) Is if I had a concern and he asked it very warmly and authentically. JABARI, after telling him my concern he asked me to wait a moment and came back with Hugo who I explained what was happening. He excused himself for a moment, came back with details that I needed to know, and that relaxed me. I bought a $58,000 car and it would seem that all the staff would treat you as Jabari and Hugo have. We need more people like Jabari and Hugo in our everyday work force. Thank you Jabari and Hugo Sincerely Pastor William T. Grajeda read more

Xvs S.

10 years ago

If any of these 5 star reviews are truthful and honest about their new car/truck purchase then they will be coming back after their 3 or 4th service experience (or before) and provide the edits needed to reveal how bad they suck. Personally, I think these are fake 5 star reviews. Based upon people I've spoken to and my personal experiences, they can't be real. Really, so your homework on this place. Or, It could be that they are just real idiots and don't know great sales and service from shitty service. Whoever designed their website is an idiot too - they breakout the sales phone number, service phone number, etc... but they all go to the same line which is a call dispatch. If you want sales, someone will pick up the phone within 2 rings. (try it for yourself) If you want service, you are going to get voicemail - true. (test it baby, see the truth!) The web site "schedule service" feature doesn't work. Which actually might be intentional because these fuckers only want to sell and not service. Read the other service reports on Yelp and other consumer report web sites out this business. They suck in so many ways - there is not enough cloud storage to record all the complaints and issues this place has. read more

James M.

14 years ago

I used to love my Ford vehicle, but this bunch of clowns has left a bad taste in my mouth. Horrible service. Horrible follow through. I took my car there for the same issue repeatedly. I dont want to get in to details because the service manager(Gary the Shyster) will know who I am. These guys dismissed the problem saying their tech drove my car home and couldnt hear anything Next, I bring in the car while it is making the noise, just as it was doing when the "wonder" crew had it in their possession. Days later, after an expensive diagostic, the service department tells me there are more problems with the car than what I was reporting and tried to charge over $2K in repair work for something that I was complaining about for years...something that was most likely a manufacturer's defect from the start. Long story short. I am rid of this car. I never want to work with Ford again( If I could rate Ford, I'd give them a negative five stars). I would never buy another Ford, and listen up folks, If you have a Ford, and want to get it serviced, DO NOT GO TO THIS DEALERSHIP FOR SERVICE. Shysters and liars! RUN!!!!. Go to another mechanic. Whatever you do, do not use these guys. read more

Jim E.

12 years ago

Was looking to sell my vehicle that still had a loan on it. Went to Autotrader for a "We will buy your vehicle" offer. Their offer came back and lets just say I felt insulted. I put my vehicle on Craigslist and several days later got a text from Jesse Singh, a car buyer for Livermore Lincoln Ford. Of course I was skeptical about how much they would offer for my vehicle since Autotrader had just left a bad taste in my mouth. But Mr. Singh made the effort to come look at my vehicle at my convienence and made an extremely good offer. Mr. Singh realized how extremely well maintained my vehicle was and I appreciated that. Drove my vehicle to Livermore Lincoln Ford, Mr. Singh did all the paperwork to pay off the loan and gave me a ride home. Without a doubt, the easiest vehicle sale I've ever done. Mr. Singh is very knowledgeable and professional and I would recommend anyone looking to sell a well-maintained vehicle to look him up. By the way, the vehicle is a silver 2010 Nissan Pathfinder S. They just posted it for sale this morning an if your in the market for one, you will not find a cleaner vehicle. I'm a maintenance freak and the exterior and interior are a 9.9 out of 10. read more

Marcia B.

9 years ago

DARCY MILLS is THE most exceptional employee, along with TROY RYAN and THOMAS RYAN at this dealership. Darcy Mills is in the 'Quick Lane' department, and Troy and Thomas are the top Finance Managers.Darcy gives such dedication and exceptional service, rating her 10-Star for her speed and sincere dedication to going far beyond any expectation, with a hands-on approach to customer service excellence.Lincoln is priveledged to have her, and Livermore very lucky to have her directional influence to service excellence!! I bought the new Lincoln Continental here, through the exceptional finance manager Troy Ryan and Thomas Ryan. Having bought the Lincoln MKZ here previously through Troy Ryan, and having an exceptional experience of joy and laughter, I definitely returned for his 10-star service. Purchasing the 2017 Lincoln Continental at this dealership was, again, a completely stress-free and wonderful experience! Such exceptional personal service keeps me coming back, and meeting Thomas Ryan, Troy's son, was a complete joy in exceptional sincere and caring service! You're sincerely in great hands at the Livermore dealership~ as I deal with the public in the Medical field. read more

April S.

11 years ago

Best car buying experience ever! I have bought a lot of cars over the years, and both my husband and I used to work in the auto service industry, so although we were hoping for the best, we were prepared for just about anything. We drove from San Jose to Livermore to look at a used Ford F150 we had seen online. When we arrived, we were greeted by a nice salesman, Mark Ross. Not only was Mark super friendly, he was also very knowledgeable about the vehicle we had come to see. His low pressure approach and willingness to meet our needs was so appreciated. After our test drive, and once we decided to purchase, it did not take long to get the deal done and have us happily on our way. The rest of the staff we encountered while we were there was also very friendly and helpful. To me that is a sign that the management of Livermore Ford takes great customer service seriously. Our last F150 has nearly 300k miles (and counting), so we expect to have this one for a long time too. Thanks to Mark Ross and Livermore Ford, we can always remember day one of our truck ownership as an exciting, trouble-free experience. read more

Jeff T.

11 years ago

***********DO NOT BUY HERE!****** READ OTHER REVIEWS********** I purchased a 2006 used Roush with 66,000 miles on it and was told the about the standard 3,000 mile/ 3 month warranty. After driving my car on two separate occasions in stop-n-go traffic, I find the clutch to chatter and become harder to push down. I take the car in on 7/6/2015 and they state they will try to replicate the issues. 4 days pass and I get a call asking if a tech can drive my car to his house and on his way home he will try to replicate the issue. WHY WOULD I WANT A TECH TO TAKE MY CAR HOME OVERNIGHT??? I found the solution given to be completely asinine. THE ONLY SOLUTION TO FIND A PROBLEM WITH THE CLUTCH IS FOR THE TECH TO TAKE MY CAR HOME OVERNIGHT????!!!!!!! WOW!!!! I end up getting a call on 7/14/2015 stating my car is ready and when I talk to someone from the service department, they state my car is ready to be picked up. I ask what has been fixed and they stated nothing. ******I WOULD NOT RECOMMEND SHOPPING AT THIS DEALERSHIP! READ THE REVIEWS ON HERE! TONS OF BAD EXPERIENCES!!!!!!!******* read more

Pat M.

11 years ago

As the crow flies, Livermore Ford Lincoln is 2,033.14 miles away from me! To travel by car, it's just 2,357 miles! To purchase a used car over that distance- via Internet, text and telephone? ABSOLUTELY THE BEST EXPERIENCE! Needed to purchase a nice used car for a young family member - low mileage, low price and dependable vehicle! Found it online and contacted salesman, Michael via phone. Negotiated over texting! Purchased the vehicle. Michael made certain the car (with a free full tank of gas!) and all the paperwork were all ready for family member to complete their first purchase of a vehicle. Mike even provided, as requested, a reference to local insurance agency. He has also followed up with the new owner and me, as well. Wandering into a totally unknown (to all of us) world of buying a reliable car, thousands of miles away in a new (to us) state, California, our search led us to the Livermore Ford Lincoln dealership & Michael Hyczar ~ where we found courtesy, honesty and integrity- and over-the-top treatment in our absence! Need car? Go see Mike- He makes it right! read more

Irine G.

1 year ago

Extremely Disappointed - Poor Service Every Time Despite having had multiple frustrating experiences with this dealership, I was unfortunately forced to return due to a service package I had purchased with them. Each time I called ahead and was reassured the wait time would be around 2 hours - a promise they never kept. Every visit turned into a long, drawn-out wait with no clear communication on when my car would actually be ready. What makes it worse is how poorly they manage customer communication. I was never given accurate updates, and after driving a long distance to get there, I always ended up waiting far longer than expected - often well over an hour, even for something as routine as an oil change. To compare, when I service my Lexus, I'm usually in and out in less than one hour. It's clear that this dealership either lacks proper scheduling or simply doesn't value customer time. Calling ahead to pre-order parts makes no difference whatsoever. Overall, this has been one of the most consistently disappointing service experiences I've had with any dealership. read more

Livermore Ford - autorepair - Updated July 2026

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