IMPOSSIBLE to get help. Walked all the way to the front of the store to request it, walked all the way back to the row at the back of the store and waited and waited and waited. Went back up to the front and talked to the same customer service rep who went to look for a manager. ALL managers were on break. Really? How is there no one in charge of the store?? Terrible customer service. This is a pattern with Lowe's...definitely not a first time experience...Just the first time I'm yelping about it. read more

Angelo and Maria are excellent in Customer support. Rate their excellent service as a 10!!! Angelo is in the garden center and goes the extra mile to make sure customers can find what they need. Maria is very cordial as well and cery helpful in the Customer service area. Always nice to shop at Lowes with such friendly service! read more

It's a clean store with everything labeled well to help you find things. The only issue is I can never seem to find anyone to help me when I need help. I get it, hardware stores are big, but because of this, there should be more call buttons around the store to get assistance. I feel that hardware stores is where people need help a lot more than places like Target and even they have more call buttons throughout their stores than Lowe's does. Anyhow, it's a complete hardware stores with fair prices compared to Home Depot so what can I say, it's good when you need them! read more

Don't order any doors or installation through Lowe's. They took 7.5 months to complete a door install and my husband had to coordinate with the installer and the store to get things ordered, delivered, picked up, and set up to install. The door got ruined sitting in the outdoor elements for 7.5 months. They don't return calls, they don't help coordinate, they don't abide by their contract to start work within 20 days, and they are not friendly when you provide your complaint to them. Home Depot is the place to go for any or install or door needs. read more

Crazy slow services at Lowe's, the people are somewhat nice or apathetic and helping out but just the sheer time it takes for customer transactions or returns is quite ridiculous. I've quickly come to realize that it's almost not worthwhile to order online because the pick up from customer service may take up to half an hour of waiting (or longer) depending on who's in front of you or the service representative. They seem to have misplaced an item for the person in front of me and it's obvious that the staff has little training. Its a good place to find stuff on the fly or in store but I can not recommend online order pick ups at all. To add insult to injury, the confirmation email comes with a bar code THAT THEY DONT EVEN SCAN as they ask you for an order number during pick up. Home Depot is much better with their curbside service (and quicker) while Lowe's requires you to go inside and wait an inordinate amount of time. Selection is ok for basic hardware as I've certainly found decent priced electrical covers and had some keys made here as well. Would only come here when I stop by the neighboring Costco, but there is much room for improvement. read more

Lowe's Home Improvement - Customer service handles returns on one side and pick ups on another side when entering through the main entrance. - Hardware Stores Near Me - Tustin, California

I had THE MOST amazing experience today with Antonio (I believe and I'm so sorry if I got your name wrong- worked in gardening) truly was one of the kindest humans I have ever met. Took his time to not only show me where the pots are for my new plant but gave me a little lesson by explaining tips on caring for my new plants as I have no green thumb. I am so grateful to him and I will go back just for him! Thank you thank you read more

Lowe's Home Improvement - Plant and pot - Hardware Stores Near Me - Tustin, California

Don't pick up their phone for customer service Why not...? Don't want customers? Let's go to Home Depot then read more

The staff on the floor are just going through the motions, but where they really suck hard is in their delivery and installation. Gas dryer install attempt #1 can't be completed because of a venting issue which we resolve to their specifications. Install attempt #2 can't be completed because install #1 dummies leave the wrong gas line (the old one is there but they won't reuse any old parts because "sAfEtY reAsoNs". Install attempt #3 can't be completed because now his wrench won't fit into the space to replace the gas line - which by the way doesn't really need replacing. Every time you reschedule it's a couple of days and long delivery windows where you sit, hope, and pray this will be the time they find success. My landscaper is sending a guy in the morning to get the job done because these guys are a clown show. read more

WTF? God forbid you lose your receipt, this tote will NOT issue merchandise credit for you I'm sorry, what??!! Save yourself the hassle. Shop at Home Depot. You actually get customer service there! read more

Came in to purchase a refrigerator and walking into the store I SPILLED my coffee. Nathan was the first person to check on us. He helped us no questions asked. I felt bad having him clean it up but he did it with a smile. Thank you NATHAN!!!! we will be coming back to this location from now on read more

Caution- Some solar panel vendor pretended they were working for Lowe's. You thought you gave your phone number to Lowe's? That's wrong. They are solar companies. And then they will keep calling you, using some technology that you can't bloc This company is called Sunrun. Their phone number is 626-365-4048. When I was shopping for plants, a guy wearing Lowe's blue uniform with strong accent came up and complemented the plant in my cart. When I asked him how tall this plant could grow, he could only read the label and then said the mature plant could be as tall as 8 inches. Believe it or not, no common sense. It should be 8 feet, not inches. The sprout in front of his nose was around 10 inches already. He asked if I am interested in solar panels and I said I had them, and didn't need the service. He became pushy and forced me to input my phone number. I had thought I would receive Lowe's calls, but I received many calls from this Sunrun company. The woman on the phone asked directly for my home conditions. Who do you think you are! I told her I couldn't take this call, but this company has kept calling me even I rejected it/blocked it, I don't know why I failed to block the number. After I complained to Lowe's manager, I was told that they are solar vendors, not Lowe's. Lowe's needs to examine their vendors. Don't allow them to harass and fool the shoppers. read more

Lowes pulled a bait and switch with its online ordering. Purchased a fridge online because it was on sale, they took my money and sent me the confirmation number. The day before it was supposed to be delivered they cancelled it with no warning. I checked to see why, and they had relisted the same fridge for a higher price and said I could reorder it. I tried to chat online with a representative and the online chat had no representatives available and told me to call, when I did they said the wait times were over an hour. I stayed on the line and after 1 hour and 23 minutes they hung up on me; I tried calling back and got the same message that it would be over an hour for a representative. read more

Customer service here is poor. I bought a miniature Santa Clause and of coarse when I got to the self check out stand (all they had open) I immediately had to clock in. As usual there was no tag on my item so a Lowe's associate came up to me (this is where I thought I would get some help) and she asked me if there was a tag on the bottom, to which I said no. So I thought she would use her radio and call someone to look it up, but thats what I am there for. After all I'm free help. So she tells me that I will have to go back to where I got it and take a picture of the tag on the shelf so that we can type in the code. I was completely dumbfounded that I would have to do this, as I felt as a customer this is where customer service would come into play, but again that's my role here. I'm the cashier so I must also be customer service. Well let me tell you, as soon as I got home I sent myself an email of my displeasure. I might as well be management too. So if you have any complaints about Lowe's in Tustin just email me and I'll see what I can do. Signed Lowe's Representative read more

Lowe's is my go-to for home improvement. They've got everything I need, from tools to paint to garden supplies. Staff is usually helpful, too. Prices are reasonable. Sometimes it gets busy, so go during off-peak hours if you can. Overall, a solid choice for DIY projects! read more

Shoutout to the store employee in plumbing named Faustino! He really knew a lot about laying the pipe. He helped me and my baby's momma build an awesome costume prop for our 1 year old son. You don't see this type of service on a daily basis. He definitely has an unmatched skill set . The rest of the employees could learn a thing or 2. read more

Lowe's Home Improvement - Hardware Stores Near Me - Tustin, California

I am very frustrated with Lowe's extended warranty service. Firstly it is a total nightmare trying to navigate their phone system and the their websites to finally get somewhere to schedule service. I get a service person to come out and he tells me I have to remove the Dishwasher so that he can see what's wrong with it. What if it was an eighty year old woman, they told me to get a handyman to come out and remove it. I was told that is the way it is now, what a bunch of bull . The moral of the story is, don't buy their extended warranty, you'll have to do the work yourself, while you hold the service man's smooth hands. read more

Horrible service at this store! They charged my lowe's credit card twice for 1 dryer horrible. I opened a dispute and to make things worse I need to wait 90 days until the dispute is processed this is just crazy never heard of such thing. And folks lastly the stores just called me today according to them they are stoping by tomorrow for my delivery but I DID NOT ORDER anything else!!!! I called them and they put me on hold for 30min and then they dropped my call! If I could I put 0 stars! Just aware of all this issues! read more

Always a feast for the eyes. Good service in an automated age. You're going to thank me.

This is literally the worst store. The management is TERRIBLE and you can tell by who is there... NO ONE. I hate going here but I had a gift card. I will never return. One of the employees complained about her manager to me, you can tell everyone there hates being there. They have no cashiers and everyone is LAZY. They do not help you at all, and you basically have to send in your resume to buy anything as you will be working for the store. read more

This review is for the garden center. I have to say that everytime I come I am surprised and I find what I need even if it is a super specific plant. The online inventory is NOT accurate. If i look for something online it always says they dont have it but when I go to the store i find it. There arent a ton of people working in it but its relatively small and easy to navigate. It is smaller than home depot but sometimes has a better selection. I will also say the prices are about the same as HD. Line isn't that long and I do like their layout. read more

My landlord was gracious enough to purchase a new fridge from Lowe's for his house I rent. The first time they were scheduled for delivery, they were hours late and I couldn't wait any longer. They were rescheduled for 3 days later between 8:00-12:00. 1:00 I called to see where they were. I was told between 2:00-6:00. At 7:00 I called my landlord. No fridge. He said they called him needing the gate code. He gave it to them but they never showed. All of my food is on the counters. I'm getting the run around now to try and reschedule for the third time. Never buy anything for delivery. This is ridiculous and unnerving!! read more

Over seven months ago, we paid Lowe's the full amount for the ordering and installation of nine custom interior doors. Six weeks later an installer arrived to our house with only five doors, claiming that the remaining four did not meet the specified measurements. He would make sure that four new doors would be ordered. This never happened. Instead it took us months of several visits to the store and numerous phone calls to store personnel, including the store manager, who like most of the others there never took or returned our calls, before a new measurer came out to measure and reorder the missing doors. Finally, all the doors have been installed, but we will certainly never again order any custom products from Lowe's. read more

This Lowe's is fine for the things I typically need. I'm not a big home improvement person so I come for quick items like screws, brackets etc. it's pretty easy to find what I need here and the parking isn't too bad. It's in a big power center so sometimes on the weekends it can be worse. Who knows how long this will be here since Lowe's seems to be closing their locations but for now, it's a viable alternative to Home Depot. read more

5 stars for Angelo. Excellent customer service and very friendly guy! He really cares about customers and creates an inviting store for customers read more

Stood around waiting and waiting for someone to help me in the dishwasher area. Never saw anyone who could help and there were a bunch of people also waiting to be helped. I gave up and left read more

I call just to check up on an item in the plumbing department. 2 times both times, I was bounced back to the main desk. Both times, I waited for at least 15 minutes. And no one knew anything they kept transferring me back to a department that no one picked up. Finally, after likely 15 minutes of being bounced back and forth, they told me no one was at the plumbing department. Thank you, Lowes, for just wasting people time. With no results read more

Lowe's Home Improvement - Screen shot of one of the calls waiting time. - Hardware Stores Near Me - Tustin, California

This store allowed for someone to use my card and spend 1800 dollars on a refrigerator, this store allowed for this item to be picked up after buying it with MY credit card. They did not require ID. Do not trust this store with any purchases further more the employees I talked to very disappointed in, took 0 responsibility and continued to say they had no idea about this when I called, Evan though my grandma called just 45 minutes before I called to the same person telling him what happened. Do not trust this store. Do not shop here. VERY DISAPPOINTED! read more

We dealt with this lady called Maria at the return desk - well, she was RUDE!!! We came to return a shower faucet. Maria: what's the reason for returning? Me: it got here late. Maria: you meant you pick it up late?! Because it got here on xxx, you didn't pick it up xxx days later. Me: Well... I didn't get the pick up notification via email, I found out via the app xxx days later. Maria said: Never mind, you just want to return it, right? Seriously?! Do I need to provide a detail statement before I can return the bloody fraught. read more

Hello my name is Alfredo Aguilar I am a regular customer I am a landscaper I'm here waiting for 20 minutes for some to help me to get a fridge that my boss buy Linda Hart and we ask Carlos if he can help us and he said no because was to heavy for him please guys do something read more

Lowe's Home Improvement - Hardware Stores Near Me - Tustin, California

We ordered all new Milgard windows and patio doors as a gift for our daughter's home from Lowe's Tustin last October. This has been an endless saga of incorrect measurements, not being advised shutters had to be removed prior to installation, and workers maybe showing up, etc. The store manager should have taken stronger control of subcontractors to be sure proper workers showed up, windows which fit were delivered, and the job should not be ongoing as I post this. read more

#ThinkTwiceOnLowes Went to Lowe's ordering flooring and nose for carpet replacement project last week. They promised that product will be ready today. We moved the furniture, toys TVs, request days off. Today contractors came, cut the carpet and went to Lowe's for floor and nose. But they said NO PRODUCT! We were totally shocked. They just said sorry. With no choice we had to ask contractors to leave. Then 2 hours later Lowe's called and said floors were found because they were wrongly labelled. We are like.. Why not call us earlier! Our carpet is now looking ugly and super UNSAFE. I can feel almost falling by standing on it. Contractor will only be available after July 4th but we lost trust Lowe's yet no close up similar stores and we had already paid. read more

Lowe's Home Improvement - Cut open carpet because no product available at Lowe's yet contractors have started step #1 of carpet replacement project. - Hardware Stores Near Me - Tustin, California

The online purchase and scheduling for delivery of my fridge was great . The delivery Guys actually delivered it before noon even though it was slotted for 12-4. Still fine BUT they would not reverse the door for me , even though this was support to be a courtesy offered with the delivery . They told me to call customer service. I spoke to a nice lady named Sandra, and she said they were supposed to. Now I have to wait from 8 to 8 tomorrow for someone to come by and do the door reversal on my fridge . I'm so disappointed in this service. False advertising on their delivery read more

First of all, every time I have visited Lowe's, my experience has been the same. When I arrive at the isle I am looking for, I usually have to chase all over the store to get somebody to find somebody to help me. I really dread having to visit the store at all, but sometimes Lowe's is the only home improvement store that has the exact thing I am looking for. I might add, however, service at Home Depot is only slightly better. Never the less, appreciated. A few days ago I was at your store. You were out of the product I was looking for. I would have appreciated it if your associate had offered to phone the next closest store to see if they had my desired product in stock. At better stores, this courtesy is offered. Gestures like this are so pleasing to a customer, and would improve your ratings in the eyes of the public. My other issue is: please hire somebody to keep your website updated. Most people don't enjoy making the trip to the store to only be told you are sold out of a product, or you no longer carry it. Just simply remove the product from your website all together. Lets face it, you either have it or you don't. read more

So I caught word that a bunch of Orange County Republicans that we're having a Red Tsunami MAGA-WEEN rager ya the HB Pier tomorrow. So I immediately had to get on my Lowe's app and order a new flagpole for tomorrow's festivities. Josh was great at bringing my flag pole and mount out to my car, courteous guy, and very Patriotic too. I'm thankful that the management at Lowe's here hires such good and courteous men to assist with the personal nature that is sometimes lost in curbside pickup instances. This experience working with Josh and the Tustin Lowe's will definitely have me back for more home improvement ideas after we sweep the election next week. Thanks Josh!! #MAGA read more

Lowe's Home Improvement - Flagpole for #MAGA-WEEN thanks Josh - Hardware Stores Near Me - Tustin, California

This review is mainly for the Garden Center section of Lowe's as this is where I spent most of my time. My wife thwarted my male homing instincts to enter the main store to gaze at power tools and sandpaper. The garden center seemed to have a better inventory of plants and gardening accessories than nearby Home Depot locations. Customer service was also better as we were asked a couple times if we needed assistance. Everything was neat and clean and prices were as expected. The cashier who seemed bored with his job and wasn't interested in human interaction was the only minor negative in this little garden shopping expedition. Also note that while The District is notorious for unbelievably horrid parking, the parking lot at Lowe's isn't bad at all. But you still have to twist through "the maze" to get there. read more

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Bad bad bad bought a 2000 fridge and had them delivered 8am-12 they didn't show until 6pm. I had change my whole day of work and everything from that time that was giving to me from Lowe's and now change it again. It's cost me money and wasted my time all day for a fridge. I'll tell you I "thought " Lowe's is better than homedepot but I was wrong. I'll be taking my business elsewhere very very disappointed in you guys. This is ridiculous!!!! You gots to understand that you can't take back time. Time is precious read more

I am currently waiting to exchange my propane tank. It's been 25 minutes. I called the store twice and spoke to a self check cashier to let them know I paid for the propane tank already and waiting outside. How long does it take to exchange propane? read more

Curbside Pickup. Order online, there are a few parking spaces near the front entrance down one of the parking lot aisles. The sign is reasonably big and made of plywood it looks like. LOL. When you get there, you have to call the store or use the app, and they will bring out your order and put it in your trunk. Super simple. read more

Maybe because I was shopping at the Burbank location where service use to be excellent. Now they have gone the opposite n service is non existent I have purchased endless appliances. However,this last time I Purchased a floor model Frigidaire. It was priced well and would have been a deal if it worked. Who buys an upgrade appliance that doesn't work, had to set up 2 service calls, extended wait times for set service n wait for parts. not have a working Fridge for about 1 month is NOT a buy Cld store immediately to report problem and they blew smoke up my ....,.. promised to assist in resolving my prob then ghosted me n ignored me. This occurred 3 times then told me I was beyond their return policy. My documentation verified that I cld them immediately within the time n there promise to look into my prob only caused more aggravation for me. This never happens at Hone Depot. That's my go to store now. If u shop at Lowe's beware u r on ur own It's almost impossible to reach them via land. They place u on hold 4 over 15 min then hang up. read more

The Lowes in Aliso Viejo closed so I've been going to Home Depot for a while now. This one happened to be located near the Costco at the District so I decided to pop in to look at some flooring samples. No one bothered me. People were wearing masks. I looked at some samples and then left. I didn't buy anything but I'm glad that I got to look around. read more