the team at Marin County Ford was great. No Fuss and No Games. we are the new owners of a Mach E and were happy to have them help us along the way. They offered prices up front and made the process easy. they let me test out a similar car in advance as i was transitioning into the electric car experience and so i felt confident when i pulled the trigger. my Salesman Angelo was great and informative. its not too often you feel like you can trust a car salesman but here i think you can. read more

My experience is only with the service center so I can't really speak to their sales side. I will refrain from going into too much detail here so I will let the facts speak for themselves. I brought them a 2009 Ford Explorer with a number of error codes and a rough idle, so rough that it would die at intersections intermittently. After being with this service center nearly 4 months and $1500 later, I left with a 2009 Ford Explorer with a number of error codes and a rough idle which leads to it dying intermittently. There were some other shenanigans that went on but I can't really prove what happened so I will just leave you with a warning, stay away. Do not bring your car to this service center, do yourself a favor and pick anywhere else. read more

I really wanted to like Marin County Ford's service department. I used to love my two previous cars' service departments and went to them religiously for service appointments. We love our Ford C-Max and are considering a Ford for our next car too. Unfortunately my recent and first experience with their service department may cause us to reconsider. I took our car in for service before we left on a trip for a family wedding. My husband drives the C-Max and usually handles the servicing, but we had been switching cars lately and I thought I would take care of it for him. I am pretty easy when it comes to servicing my car and say yes to anything reasonable. It cost about $1,000 for the complete service, and I only asked for one thing. Three times, to different service people, I asked if I could pick up the car after hours. I was flying back on a Sunday night and I needed this car for an appointment in the morning. It was important to me and I would have rescheduled the appointment if they could not accommodate this request. The first time I asked the question, I was dismissed with a "yes, you can pick up the car after hours". I knew this person made no notation of the request when he booked the appointment, so I brought it up again to the second person. "Yes, you can pick your car up after hours. It will be parked on the street, etc.". Again, it was a dismissive response as if they should not have to explain to me how this process works. When I dropped the car off, I spoke to my service person who again said where they would leave the car out front on the street so I could get it after hours. I said that we would be at a wedding on Saturday and not available, but that Friday we could be reached if they needed to discuss anything with us. Great, everything is all settled. During the wedding when my phone was off I received a call from a fourth man who said they thought I wanted to pick my car up after hours and to call them to arrange it with them. I called back when I got the message but was given voicemail. Needless to say, I returned from my trip and my car was not where my service agent said it would be and I could not pick it up. I missed my morning appointment as a result and had to find a ride to the dealership the next day. My friend and my husband said I should make them deliver the car to me, or pick me up; but given my experience up to this point, I didn't think Ford would care. Well apparently I was wrong, and the General Manager does care because he called me after I wrote this review and he offered to come pick me up so I could get my car. I appreciated the follow up, and we may give them another chance. read more

I ordered a part on the Ford website to have delivered here and have installed in my truck. The website let me pick a day and time by which time they would have the part. I got a confirmation email of my purchase along with instructions to wait for a call from Marin County Ford the call never came even though my part was there I took a day off of work to have the part installed and that they came and went and I still did not get my part phone call never came finally a week later I called them they tell me the part is there and try to give me an appointment almost a month out when I cancel the part they tell me it's gonna take a month to get my money back. I have never heard of payments taken a month to go back to your card. Good thing is I put it on a credit card and I will be challenging as payment good luck if you order parts from these guys. read more

I am happy with the customer service and feedback I received from a sales associate Edith. She recommended options that were right for my vehicles needs and gave me constructive feedback on best options to upgrade my car. Thank you Edith for courteous service and I'll reach out to you again once I'm ready to pull the trigger. read more

Had to take my car in for a regular service and the man who helped me, Max, is truly such a gentleman! He took such good care of me and I will definitely be back in the future! read more

I don't know what I love more. My Shelby or my sales person. I've purchased five cars from Edith and I absolutely love her. I purchased three trucks and two mustangs. Most recently the beautiful Shelby GT500! Marin County Ford treats me like family and my gratitude 760 times. read more

Marin County Ford - Auto Repair Near Me - Novato, California

I bought a truck from Marin County Ford in late 2022. They pressured me hard to purchase the Cardoc maintenance program. When I now try to use it at the Albany Subaru dealer to just get an oil change, I have to leave my car for half a day, which is extremely inconvenient. They are giving me a refund for the Cardoc program but not for the full amount, even though I've never used it. I suggest that you not purchase this service. read more

Not your average pushy dealership, outstanding customer service through and through. Glenn, Jess, Choy and John were absolutely amazing and patient throughout the whole process, understood our concerns and made the trade in and purchase transaction as smooth as possible. Thanks Marin Ford!!! read more

I just picked up my new electric Ford Mach E today after 2 wks of working with the most pleasant sales associate ever, Athena Woods Hamilton . Athena demonstrated kindness, responsiveness, & integrity at every turn over what became a 4 week process, from initial test drive to delivery. If looking for a truck, SUV, or EV. (IMHO) You cannot do better than Ford of 2021, especially if purchased or leased through Athena, one of the most knowledgeable, caring, & transparent sales associates with whom I have ever worked. As for my new AWD Mach E, it is an amazing ride... plus it is fun to see the Tesla drivers' faces full of envy whenever I pass them. Also, her finance mgr, Tsoai Gordley made the finance part painless & efficient. Great guy! Thanks for everything, Athena ... You & your entire team ROCK!! read more

My husband just drove home in his new Ford F 350 and wanted to leave a review.... " I want to give a shout out to Nikki at Marin County Ford, she was very personable, professional, and knowledgeable to help me find my dream truck, I would highly recommend Nikki and Marin County Ford." Sincerely, Johnny L read more

The challenges of finding a vehicle are now much worse than they were when we purchased our last vehicle for our work fleet. I reached out to Glenn Ross at Marin County Ford, who was a beacon of hope and a guiding light throughout the entire process. Glenn helped us order a vehicle directly from the factory to meet our needs and kept us updated on the status every single step of the way. It is no understatement when I say that this man sets the Gold Standard for the entire process of purchasing a vehicle. He is friendly, kind, patient, understanding, knowledgeable and a true pleasure to work with. We will be customers for life! Thank you, Glenn, for yet another great experience. read more

Marin County Ford is "great" when you want to lease from them. But wait until you go to get your car serviced by them or try to buy out your lease. By far the worst dealership we have ever encountered. Swore we would never deal with them again after they tried to add on bogus costs to our lease agreement when we told them we wanted to buy our explorer but here we are. Fast forward to last week. They call us and say we have "a complimentary service" available on our Ford explorer since we bought out our lease. We Agreed to schedule the appointment, and drop off our car at 9am (the appointment time) just to wait 20 mins for someone behind the counter to finally acknowledge us. After we leave our explorer with them, they call us to ask "who told you this was a complimentary service? we don't see anything in our record about this". They tell us they will figure it out and call us then the explorer is ready. Now 4pm, we call to follow up and see if we can pick up our car as it's been 7 hrs since drop off (mind you this is for an oil and filter change) and they have not even started?! What's the point of an appointment time AND if you are so backed up, why are you calling past customers to offer services you can't provide because you are "short techs"? This place continues to amaze us with how awful they are. It's our fault for going back but figured after all our headache through the buying process, we might as well take advance of one last "deal". If this saves one person from dealing with this dealership, this post was worth it. read more

In the past 5 years I have bought 15 trucks from MCF. Most recently, I got a f250. Nikki, Adam and John treated me well and resolved any problem that arose. I live and work in SF but go here for purchases because I've always been treated well and given good pricing. Ask for Nikki if you want to be taken care of. read more

Thank you Marco for being so good to me and helping me with my car service....i do appreciate you!

I had a great time today at Marin County Ford. The people who helped me with my vehicle purchase where very honest, helpful, and trustworthy. I found this to be the best buying experience ever. Reginald read more

Tengan mucho cuidado con este doler yo lleve mi camioneta a arreglar y tres veces m la entregaron q según ellos ya estaba lista y no era verdad y me cobraron casi $7000 dolares x el servicio y no me los quisieron entregar y no les bastó con eso si no q todavía me querían cobrar $5000 dólares más q x q ya sabían cuál era el problema esto es peor q robar read more

I concur with all the poor reviews here : impossible to get an appointment in acceptable timing, poor customer service, always trying to upsell you, overcharges. They do not have the best interest of the customer at heart. I do not recommend that place for servicing your car. I drive my Shelby further to another dealership to avoid giving business to these clowns. read more

I'm 63 and have purchased many cars from dealers. My experience with Marin County Ford was the best yet. I ordered a '23 Maverick last September and it was finally delivered to the dealership this week. No hard sell on extras and I was in and out in 1 hour and 15 minutes. Outstanding experience and Ford hit the ball out of the park with the Maverick! read more

Amir helped me find a clean, low miles 2010 Ford Escape to replace my older Escape that had over 200K trouble-free miles on it (despite being in several accidents). Marin County Ford got me excellent financing through RCU and from start to finish it took only an hour or two which was great! Buy American Quality! read more

Can't say enough great things about Nikki Zavala and her patience with me as I searched for a Mach-E before the holidays. I had one on order at another dealership, but they were not treating me right. Nikki immediately became a member of my family and helped me navigate getting into one via MCF. While I didn't ultimately purchase a car via Nikki because the vehicle I ordered was FINALLY delivered, she's a true professional and advocate. I'm sending anyone who needs a new car to Nikki. Thank you! read more

Bad for business ! Unorganized, Inexperienced, Not willing to give you the best deal, Will promise you the world over the phone to get you to drive out. Trust me , as a active duty Marine i am highly disappointed with how this dealership does business. I drove 30 min payed toll and invested my time for nothing. You are better off going to Livermore or Fairfield Ford. I should of known better just by the first 5 min of me being there that this was not going to go well. read more

A big shout out to Glenn Ross @ Marin Ford. Glenn walked me through the arduous process of purchasing a 2018 Mustang. Not just a Mustang but a triple black convertible Mustang. Glenn sourced it and was able to provide exactly what I was looking for! Glenn was outstanding spending as much time necessary for me to feel completely comfortable in acquiring my dream car. I highly recommend Glenn Ross if you are interested in purchasing your dream car! read more

I haven't even had my car worked on by Novato Ford yet, but their employee in service department, Rosalinda went above and beyond for me today. She provided top notch care and I can't thank her enough. Sweetest person and you can really tell she's passionate about her job! read more

Still nothing wrong with my 2002 F150 in over five years after marin/Nov ford with their over 1k repair quote. Again beware and get a second opinion. read more

Before I went to consult a truck, everything was fine, but their manager was so bad! The 60-67kmsrp toto100k and strong buying and selling bad attitude! I am very unhappy ! And with discrimination! I am an Asian, I buy a full car he actually want to check my ssn? 66k-68k Msrp＋23k? Just 2017f150 And tell me just Limited, the United States only 3000, sales told me only limited to 5000, in the end who is telling the truth? The Where is the integrity? read more

Marin County Ford - 66k-68k Msrp＋23k? Just 2017f150 Good job - Auto Repair Near Me - Novato, California

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They have the worst customer service! They told us they'd deliver a 250 Ford truck to test drive. We never heard from them again not even a follow up but there was nothing to follow up on. Guess nobody wanted to sell us a truck We just ordered a 4x4 250 Lariat in Silver Spruce with camel leather interior from Henry Curtis Ford in Petaluma paid CASH. Great people there drive a little farther North if you're looking for a Ford Novato Ford is bad news read more

DO NOT TAKE YOUR CAR TO GET FIXED THERE!!! I bought a new truck from them and have had nothing but problems from the beginning. I had problems with a variety of warning lights going off and they told me several times to just go drive the truck and it would fix itself...? I had major problems getting my truck smog checked when it was brand new.I took it to them and they told me "just drive it , the codes will fix itself. After taking it to them 4 times with no success, I finally had to raise my voice and talk to the manager.they replaced the computer after weeks of me driving to hell and back in my spare time to try to get my damn truck smogged. The latest thing was I had a mysterious oil leak and made an appointment to bring it in (1 month waiting list).. for a simple diagnosis, not even repair.After spending $500+ on a rental car for six days, they never even f---ng looked at it. They just wasted my time and money!!!!! This is on a diesel truck with 30k miles!! If I could give negative stars rating,I would. I am so furious with those guys, they have caused me nothing but heartache. PLEASE DO NOT GIVE THEM ANY BUSINESS!! They will waste your time and money and not fix your vehicle.I hate having to write this review, it is not in my nature, but people need to know these guys are total rip offs!!! DO NOT USE MARIN COUNTY FORD read more

Probably the worst customer service i have ever encountered. Sales managers there have no idea what customer service is about. If it's not a sale they won't bother with you and go as far as be extremely rude . Did some research and apparently this is common with their management in sales . DO NOT BUY FROM HERE unless you don't care to be treated badly read more

Angelo is the worst salesman (and human) in the world. He continues to send over vehicles that I don't want (spoke for a half hour to go over what I'm looking for) and then goes on to belittle me and say that I need to do homework before talking to a dealership. I'm not in a rush to buy a car right now and am ok with waiting until they stop charging over MSRP. That apparently isn't ok with him because then he won't get his tiny quarterly bonus. Never doing business with this dealership, avoid at all costs unless you like being harassed and told that you're stupid. read more

Bad service, disorganized, over charge and unprofessional are the right words to describe. I called in before bringing my car in for a regular service, plus a few recalls.They told me I could bring it in. When I brought my car in, they charged alot for the service. When I picked it up, they told me the parts were not available to fix the recalls. They did this twice to me. read more

Second Ford I've bought from these guys. GM is a great guy, and the finance mgr Tsoai Gordly got me in and out. Great rate I couldn't beat elsewhere and knows the brand really well. Glad our local dealership is dialed in. read more

Marin County Ford has been servicing our Ford vehicle for the past few years. Though I've found the employees to be polite, and I have no reason to suspect they've ever been shady, beware that they are so severely understaffed that getting any service work done may take months. Literally. I was told this when I booked an appointment--had to wait over a month. And, four days after I brought my car in I got a call that they hadn't even looked at it yet because they were so back-logged. I empathize with the reality of the labor shortage. And, a word of caution if you depend on your vehicle: I would not suggest buying a car from them or using them as your primary mechanic because they are currently unable to service and repair new or used vehicles with any sort of timeliness. read more

Had an awesome experience at Marin County Ford this weekend. Was just doing some research for a commute car (company is moving from SF to Oakland this fall). Test drove LOTS of different makes over the weekend; Ford was our sixth and final stop. John was friendly, enthusiastic, and not pushy at all. He made sure he understood what we wanted, and was able to provide a car that met our needs and budget. read more

Great experience with the sales and finance team here at Marin County Ford. Glenn the sales manager was responsive and efficient - who wants to spend hours at a car dealership? Finance manager, Tsaoi (sp?), was helpful in explaining the paperwork and numbers. Walked through the standard optional products like warranty, maintenance, etc without pressuring you. He was very informative. I would highly recommend visiting the team here for your next car purchase. read more

Great customer service. I have bought several new cars and Nikki took the time to go over all the settings to make sure was personalized. Tsoai was great at explaining the rates and answering all my questions. read more

I just bought a Ranger and it was the smoothest car buying experience I've ever had. Glenn was amazing and genuine. You will really feel that he is there for your needs. Tsoai was also amazing when it came time to take care of our paperwork. He made the experience so seamless and efficient. The Team was awesome and I highly recommend getting your car here if you value the car buying experience as much as the vehicle itself. read more

I have nothing but positive feedback for Marin Co. Ford. The dealership has had its issues over the years, but definitely has improved 100%. Every aspect of my experience was transparent and completely up front. The Sales Manager, Jon Preston, really made my sale. No BS from start to finish. I received a very good price on my trade in. Finance is always a dread, but went very well with Choy Saechao. Roger in service, who has been my Service Advisor for many years, is simply the best. I'm glad I gave Marin Co. Ford a chance to earn my business and they have not been a disappointment. read more

Tsoai took great care of me during the sale of my bronco can't recommend enough. Great service and made it super easy

I am so pleased with how they handled things for me at, I basically bought the car over the phone and walked in with ease, everything was already laid out and done for me and Tsoai Gordley offered me so many great packages to protect my new baby, Mach-e. I highly recommend this company if you are interested in buying a car, no other dealership was willing to work with me like how they were able to. Definitely, recommend a 10/10 and Im glad to be apart of the ford family. I would also like to mention, Nikki and Angelo, who also helped with process as well, they were so kind and friendly and definitely not aggressive. read more