The mobile app is disappointing and so is the customer service. I ordered a deal on the mobile app and arrived before the breakfast hours was over and once I got there they told me they didn't have my order. I spoke to 4 different people including the manager and they were all unhelpful. I wasn't trying to be pesky, but I was frustrated that I paid for the items and they refused to help. I even showed them that my card was charged. ‍ They all told me that I have to order again and pay more money. I wasn't trying to get free food or anything but sheesh. read more

The lady at the drive thru is so rude. Just went through the drive thru and she refused to move the machine out further so I could pay cause I couldn't reach. Other employees that work the drive thru can move it so why can't she. She then proceed to cop an attitude when I asked her to take my cars to scan it because I couldn't reach. She grabbed it from me and wasn't nice at all. I then asked for a small cup of ice and she said she couldn't because she needed it for the customers behind me and if I wanted ice I should have asked for it at the speaker. Since when do customers have to ask for ice at the speaker? Are you charging for ice now? She then said I would have to get back in line to ask for ice. What!!!???!!! Are you serious? Everyone else is pretty nice but everytime she's there she us soo rude! I am a regular there and you just lost a customer because of her. This was the last time for me. If I could give a zero I would have!!! read more

bad service, i ordered a filet-o-fish twice and both times they didn't put it in my bag. This time i noticed and I was really disappointed because this already happened . I absolutely don't think the employees and manager are nice and understanding. they though i was lying about my food not being in the bag which is insane because i payed for the food that i'm not receiving. read more

This restaurant is the most famous record I've ever been in. It's 100% totally clean. We highly recommend it, although the better had a little bit too much salt on it, everything else was good. read more

Came here at 3am. Very social customer service for how early it was. They got us in and out very quickly. The cashier was telling us about her life and that she is looking forward to college. We got our food and left, but when we parked to eat, we noticed we were missing two chicken nuggets. We had 4 out of 6. I'm sure it was not intentional, probably a mistake. We enjoyed our food, so it wasn't a deal breaker. Will come back read more

It deserves no stars at all! I redeemed my points to get a chicken burger but this store was cheating on me. they create their own rule and said your order is more than 10 minutes ago so was cancelled and refuse to refund, its a cheating business. A guy named Bumiro Tvna claimed he is the manager is very very bad. As other poor reviews we can see, the Macdonald HQ should really audit this store seriously, or they will lose more and more customers!! read more

Food is semi hot, they will not give you any ketchup unless you ask. Every time I've been here I always have to ask for it. They will only give 3 - 5 packets of ketchup lol. I like to have extra. Service is okay, nothing to note. Mediocre. The building inside and out is normally pretty clean. Large parking lot and double order drive through mics. read more

I dont know what the bad reviews are all about, I have pretty straight forward service here with the drive through. Its a Mickey D's people, dont expect amazing service. I am basically in and out in less than 5 minutes, how do they do it? For a McDonald's they're pretty clean, esp for a 24hour facility. I don't order much other than the chicken nuggets for the little guy -he can definately use the calorie content. They get you you though with deals. I've found myself ordering the 20 nugget meal deal for my 14 month old baby. He eats 1/2 a nugget to 1 on a good day. But hey... there was a sale on chicken nuggets! For myself I usually order the egg white delight. Its 250 cals, filling, hot and easy. So why the hell not? I'm a working mom. I have McDonalds for breakfast don't judge me. read more

McDonald's - $4 meal in less than 4 minutes just over 400 cals. I can dig it. Yummy! - Fast Food Near Me - Pleasanton, California

Ordered online just before 5pm for 40 nuggets and XL drink, got there at around 5:00 for pickup. Waited for 10 mins before I headed in to check on it. I was 3rd in line as the line grew to 7 people in the next 5mins. There was only 1 kid working the front register but was ONLY working the drive thru. Multiple workers saw the line and did nothing, including one wearing a light coloured button up who also rolled his eyes as we tried to get his attention. I wait another 5mins before I spoke out sarcastically for everyone in line "if it'll be easier if we all went through the drive thru instead so we all can be helped. If no one is working the line in the dinning room then you guys should close it". The kid finally decided to help the line a few mins later while trying to juggle the drive thru. I got back into my car around with the food around 530. **FYI** Saw a worker use his BARE finger(NO GLOVES) to remove excess ice cream on top from a customer's cup. Then proceeded to continue the process by putting toppings on it. Then passed it to the drive thru window. Eh...WHAT?!?!? Isn't there a pandemic right now? read more

Probably the worst McDonald's I've ever been to. Every time I order a PLAIN cheeseburger and they give me a burger with onions. They always forget or give me the wrong sauce read more

I rarely go to McD but I was in a rush and wanted something quick. I would not return to this location. Some of the staff were not practicing proper PPE for COVID and the drive thru person was extremely rude. The rudeness wasn't in a "I've been working long hours" way, it was more like taunting and an enjoyment of making fun of people, snarky kind of way. We need more kindness during these times. The energy at this location is not good and should be avoided until they make better staff hiring choices. read more

Got me some nuggets and a double quarter pounder and fries, guy on the headset was rushing me a bit but i understand their quota numbers, my food was fresh and hot(damn near burned my mouth off) i enjoy how quick they gave me my food too, great place. read more

Drive thru closed due to construction. Entered inside and wow, this Mckie D seems to always revamp their store and good for them. They have kiosk for ordering and paying. They only had one human cashier. Is this really a good thing for those in need of a job? Welp, at least they can focus more on quality. Anyways, good experience throughout read more

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Service was great and the burger was fresh and well put together (unlike most McDonald's) very good!

Worst experience I have ever had in a drive thru! I tried to order my food and replied back to me in a very rude way, she refused to serve me food after laughing with her coworker over the mic. I wish I could've recorded our conversation. I am attaching a picture below with a picture of her face. read more

McDonald's - Employee - Fast Food Near Me - Pleasanton, California

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What In the hell is this McDonald's doing?!?! Why are they still open?? HOW are they still open l???? It's not even that hard to assemble a cheeseburger is it?? And forgot half our order and when we went back through to get it, was greeted with attitude and burnt food. With all the places that are doing take out and drive thru we will NEVER be coming t this location again. read more

McDonald's - One pickle no ketchup over cooked meat forgot half the order... what in the hell are they even getting paid for?!? - Fast Food Near Me - Pleasanton, California

I just called the store asking information for a possible positive COVID -19 employee they told me to call the office and hang - with out providing the OFFICE number , I called back two times and no response , please dear MCdonalds owner focus on hiring somebody with good costumer service practices , the employees must not forget they work on a costumer the service business and to act kind and respectful should be a must . Also they messed up my order gave me the wrong item last visit I had a 2 weeks ago . read more

Well I tried again. And yet again, absolutely disappointing. The ends of the sausage burritos were hard and inedible. The pancakes on the McGriddle were old and overcooked. Happens every single time. I even went inside to get the McGriddle remade and I'm pretty sure they gave me the same one back. That, or every single McGriddle pancake is this gross. I'll go to Taco Bell or Wendy's from now on. read more

Total disappointment. Placed on order via mobile app for a Filet Fish combo and strawberry banana smoothie. Looks like you have to be at the location for them to prepare the order. So I ended up waiting another 10-12 minutes for my order despite ordering ahead of time. I got my food and smoothie then left. Turned out it was a wrong order. Instead I got a hamburger order with fries and not my filet fish. Disappointed. The phone was not working so there was no way or route for me to call the place. I ate the fries only. The next day I went back and told the cashier (drive through). I told her the story, showed her my order and was then told to Park aside so the store manager can speak to me. Attitudes were not great to me. I did get my filet fish but they were asking lots of questions. read more

0 stars ---------------------------- Everyone at night is super rude. Cashier is always on his phone, yells at you and just demands you to come to the window and the night manager throws you the food acting as if everything is in there and when you realize you have half of your order missing, you're long gone. I wish there was order in this place. Rude service, food isn't even good and yet their burnt chicken nugget manager don't do shit. He just stands there and watches his cashiers treat people like shit, mess up orders and just joke around while just putting random stuff in a bag. Going during the day is quite better than night, if someone could please make this store a 4am-10pm, they would be great. Get rid of the problem; get rid of the night manager. read more

Honestly, i've eaten a lot of McDonald's in my time and I gotta say this has to be top 3 locations. The food was bomb. Let me tell you those cheeseburgers were hittin buns toasted to perfection nice and fresh. The fries, ouuuuuu burnt my mouth, love a good crispy hot fry. And the nuggets, had they had been the spicy nuggets I ordered the whole meal would've been 50/10! The nuggets being hot and fresh made up for it can't even lie. The service was awesome. I doubled back for some apple pies to top it off and the staff were more than happy to help me. The freshest apple pies and I mean the freshest apple pies I've had at a McDonald's location. That Saturday 9/16/23 2pm-3pm shift/staff knows wassup definitely top 3 locations. read more

0 Stars The guy taking our order was extremely rude. Pretty much yelled at us and rushed us to finish the order. Once we got to the second window the guy accidentally gave us the wrong drink, we handed it back and told him it was 2 sprites. The manager decided to ask us to pull to the side and wait. We went inside and he gave us one, we reminded him it was 2 and he yelled at us for saying 1 in the beginning. Also asked for ketchup and he threw a few packets and proceeded to tell us there was no more while another worker opened a brand new box behind him. Night time manager sucks. This McDonald's sucks. Skip it entirely! read more

I'm not one to write bad reviews but now that it's just drive thru you would think they would make it easier for us and them I went once to pick up breakfast meal with coffee and ask for sugar and creamer Nothing I went again thinking maybe just slipped Nope I ask the cashier again is there sugar and creamer added? She said yes I asked again are you sure because last time forgot She yes of course I got back and seen no sugar no creamer Why? It was almost like so what Not worth the trouble read more

This past weekend we had the opportunity to visit this location. As far as being a McDonalds the food was at what I would expect from McDonalds. So yes it was served up hot and quickly. As far as the restaurant I would consider it on the some-what clean side. It wasn't spotless but it wasn't overly messy. The biggest complaint and displeasure was the staff and their attitudes towards helping. We had one person in our group that had certain dietary restrictions that we wanted to address. After standing at the counter for 3-5 minutes and having several of their team members look over at us and not addressing us to see if we needed assistance, we had to stop one team member to ask for assistance which she rudely told us to use the kiosk she would assist us when she got back. We started our order on the kiosk and she completely ignored us and had to be flagged down which she then again rudely told us that is what the kiosk are for. To make it worse once we went to the kiosk another family walked up to the register and was promptly helped by another teem member. On the plus side there was one team member that was very polite and friendly and he was the one that brought the order to our table. If it wasn't due to the time and situation we should have moved on to a different restaurant.. read more

First off I shouldn't be complaining because it's McDonald's but still. What happened to smiling when taking someone's order? This lady was so annoyed you could feel it from across the room. Maybe she was having a bad day but I hope it gets better for her so... I got a Luke warm chicken sandwich that looked deflated and sad, nothing like the picture of course. I think most love McDonald's french fries and after my sandwich I was hoping for some good crisp hot salty fries... I got soggy fries with no flavor... After one bite on the sandwich and 3 disappointing friends I do everything in the trash... sucks. I should have taken a picture. read more

Been here many times over the years. I usually order coffee and cookies. I enjoy the dining room along with coffee and some sugary goods. Sometimes soda and soft serve or a parfait. The time before today I had a filet of fish during the time of the Monopoly game... sometimes I order a grilled or crispy chicken snack wrap. So, the point is although I've been many times I haven't tried everything on the menu. What I have gotten has always been great though. My coffee always fresh - ice tea great too... both a steal for $1. Two chocolate chip cookies. They were so beautifully baked today I took a photo. They looked better in person than on my photo. It is a pleasant place to hang with a laptop and have some grey noise as your working on something. There are two tvs that usually have CNN on. I never watch TV so when I come in here I feel a bit more connected with the stuff most people in the US watch. Internet is fast I can usually connect fast. Today I noticed that there is no Xfinity - they way I usually connect when I'm away from home. But the McDs internet was fine as I connected my phone briefly. Funny... the internet is faster here than at Starbucks... I think because fewer users. Faster internet than Starbucks... Cheaper coffee that to me is just as good. Pleasant dining room... Come here instead of Starbucks. Open till 11pm too.. most days which is open later than most. read more

McDonald's - Filet of fish, ice tea, and a hash browns. - Fast Food Near Me - Pleasanton, California

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When they took my order they sounded so annoyed and like they didn't wanna be there. They were mumbling everything and I could barely hear them. When I went to the window it was a different person. Who was also rude I tried asking her a question and she ignored me. Not only that but they charged a cheery freeze and then when I go to the window they tell me they don't have cherry. Yes it's McDonald's and the food is fine but seriously why is everyone so rude. read more

Fast and best service. Food is always hot and fresh. I've never been let down. I really don't know why this isn't 5/5 stars.

The paisana with the purple hair needs to go. Business suggestion.... If ur employee handling any kind of customer related transaction can't understand English , then what is the purpose ???? I'm just saying.... I'm sure there are food safety classes and what not but she's being help with without even knowing true food safety requirements. And for the service here , .... It's horrible all around , .. they don't honor the app deals, the service is horrible , and they only care about each other instead of caring what's matters Most. This place sucks and I've been coming here for 3 plus years. Never again wil I come here and give them a dime. The one on vaso rd is great. Go there bay valley commuters !!!!! Seriously read more

I specifically asked for my filet-o-fish and apple pie to be fresh. They confirmed that it will be fresh. Not only was it not fresh, they gave me a cold apple pie. Yesterday they gave me a chunky frappe. The ice was barely blended. Then the straw dropped and the lady had the audacity to try tor give it back to me. She then got upset bc I refused to take the straw with her disgusting ass. I can only imagine how her house looks. This is a basic job. Unsure why they can't get it right. read more

UPDATE: Years later, STILL have never received a sauce for nuggets. Amazing how consistent this is. They will always ask what sauce you want, and they will always NOT give it to you, so if you forgot to check if the sauce actually exists, you're out of luck. This isn't just something they sometimes forget. It WILL happen 100% of the time; it's uncanny. It's extremely reliable. It's so reliable, that I issue the following challenge: If anyone posts a video of themselves ordering nuggets at this location and the order actually includes the sauce, I will pay you a billion dollars. For further proof just look at all the reviews about how they "forgot" the sauce. There must be something wrong with the system; this isn't as simple as "forgetting"; either the person responsible for putting the sauce in never gets told about the sauce, or they could even have an official policy to not include the sauce. What else would explain why the absence of sauce is so uncannily consistent, spanning multiple years and multiple different employees? One does not simply "forget" to do something 100% of the time! read more

I know it late. We ordered through Uber and followed all the instructions including listing our dipping sauce and ketchup packets. Nope. No dipping sauce and no ketchup which was part of our order. The 2 Big Macs and Quarter pounder with cheese were cold. Cheese not even melted. Chicken Mcnuggets were also cold. #DOH #Livermore This eating establishment one can get NOROVIRUS from or any gastrointestinal infections since the basic food is not even cooked properly at temperatures that kill viruss and infections. #mcdonalds retrain your crews to serve to standard. Yes. I do understand and work in a field that requires cooking standards be served to code read more

DO NOT EAT HERE!! I got some fries from here and was eating them when I get this bitter taste and I spit out. The fries had mold and were rotten. This is absolutely the most disgusting thing I have ever experienced. I'm reporting this place. An inspector needs to go here ASAP. read more

They don't have anyone to take your order. You are expected to work for free, and place your own order on a Kiosk. Not me. I left, I will never come here again. I refuse to work for free, for a Corportation that is making Millions of dollars, but still charges high prices and expects its customers to place their own order and work for free. read more

11/19/2023 Went through the drive thru ordered a Egg Cheese and Biscuit Meal (no bacon), comes with a hash brown and I opted for the orage juice. Checked my account a day later and was charged $11.01. I am disputing this charge with my bank. I know prices have gone up but a McDonalds meal doesn't cost $11. read more

When it comes to botching an order these guys are absolute masters. I don't know it is the guy taking the order, or the guy that fills it just doesn't care. read more

Wow. Came here this morning and the person taking my order had their Mic on and was talking to other people while I waited. People were yelling. He then asks me what I want to order, I start and he interrupts me and tells me to hold on. Then a woman comes and she tells me to pull up to the first window. I informed her I had not ordered yet. She then took my order. When I got to the pay window she then told me a bacon egg biscuit it's going to be 5 dollars and change. I asked just for the sandwich? And she said yes it's 4.75 and then change because of tax. Someone else in the background started saying something and then the person who I was speaking to started getting loud and rude. She then informed me that if I can do the math better that I can go ahead. She said she was doing the tax off the top of her head since their computers were down. I can't believe how long they've had bad reviews and how Corporate has done nothing to fix it. I don't know who owns this location but they definitely need to get somebody in there to do a reboot. They recently remodeled this location but really they should have put that money towards hiring better staff. Don't come here and give it a shot despite what you reread. I did that and it was a total waste of money amd energy to deal with the BS they're shelling out here. read more

I feel like they mess up my order on purpose every time. When I notice something is missing, I ask kindly and they get all defensive saying there isn't anything missing and my order should all be there. Well, it isn't. How hard is it to follow an order. Do they do this on purpose? read more

I sorry but i just had it with this place. I had the worst experience in my life with this McDonald's location. I can't even tell how many times they have been rude and yelling out from the order box. Also take orders wrong and if you correct them, they make you wait a very long time to get the order right. I mean its like they don't care for customer service at all. I mean If this continues, then I will have to write McDonald corporate office. read more

Recently the fries have not been crispy but soggy. Unless you order fries without salt. Big bummer. I guess that's what I will do and add salt packet. read more