McKenna Audi

(840 reviews)

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

Refined Auto Repair

(121 reviews)

I needed to replace my front and rear brakes on my 2018 Equinox. I received many different quotes…read morefrom other mechanics, quoting me over $300 for labor only. I reached out to Refined Auto with the same request, and it was a more reasonable price, especially since I had no idea if I needed to do anything to my rotors. My dad was present while Cesar worked on my car, and my dad gave me such a glowing review of how Cesar worked. My dad has not been able to stop talking about how Cesar did an amazing job on my car, how clean he works, how he keeps his tools, and his communication. My dad was so impressed with the quality of work Cesar provided on my car that he decided to get a quote for replacing his rotors. When Ceasr finished on my car, he let me know that my brake fluid was not in good condition. He drained my brake fluid and replaced it with new fluid. He explained to me in detail that brake fluid should not be topped off. I had no idea, and apparently, my dad didn't know either, and we had topped it off because it was low. Now, I know, for future reference, that when it's low, I should replace my brakes. I appreciate the work that Cesar did on my car and his communication. I will absolutely use his service again and recommend him to friends and family.

First time using a mobile mechanic to get out a stuck pcv valve. He got the job done. The reason…read morefor 3 stars is that while doing the job he ended up breaking one of the clips that hold the wires and didn't even tell me that it happened. Nor did he show up to fix it. Update: he did end up fixing it a couple of days later

Aladdin Muffler Service

4.6

(57 reviews)

I didn't plan on replacing my muffler, but on a drive home, the entire tone of my truck suddenly…read morechanged. Crawled underneath and found my muffler had rusted away. I came across Alladin on Yelp and decided to check them out. It's a cool, small mom-and-pop type shop -- old-school hot rod vibe. No frills, no luxury showroom, just straight-up getting the job done. They handle domestics, imports, and even basic welding needs. Exactly the kind of spot you want when you just need it fixed right. They knocked out my muffler job in no time. Replaced it with a like-for-like Magnaflow cat-back setup, and the work was clean -- everything nice and neat like it never even happened. My truck's purring again and sounding just right.

I grew up in Bellflower and would always drive by this shop. I've never had any exhaust issues…read moreuntil today. Decided to come by and support local business. Service was Fast and Communication was Great. Thanks again John!

Hi Tech Auto Repair

3.4

(65 reviews)

Hi Tech Auto Repair did an amazing job in helping me find a new stereo for my car! My last one died…read moreand I found the one I wanted to replace in my vehicle here, the product even included a CD player. They were very professional and even showed me how to operate the new stereo. I highly recommend to anyone looking for new stereo for their automobile and with excellent assistance to install it as well.

Had to get a smog check and ended up needing some repairs. Very friendly, helpful and everything…read morewent great! Definitely will come here again!

Brothers' Tire Center & Auto Service

4.5

(211 reviews)

Brothers tires are great! They are always available and affordable. They are also very professional…read moreand kind. Grateful to have them in my neighborhood when I need help with my tires.

I called this place Friday afternoon wanting to install 2 tires mounted and balanced, I spoke to…read moreRuben and he said it would be $50 for both tires, Saturday morning I show up and had the tires installed i was charged $60!!! and i was just ok whatever I watch all techs how they do there work and i can tell you I wont be going here again, my wheels was installed with an impact gun at full speed that can break lug on the hub , the install was not in a star pattern clearly a sign of an amateur so i went to americas tire and had them rebalanced again the two tires, after seeing that God knows what the tech here at Brothers did and i was correct the balance was off and not proper even with weights , so if you dont care about your car or details in making sure your car is done right go here otherwise go elsewhere

Glenn's Auto Service

(67 reviews)

This is my go-to for vehicle maintenance. They inspire trust. You get a team of highly…read moreknowledgeable mechanics who will even do off-the-menu stuff like installing car bras. Jason will assist with a great attitude and professionalism; Mike will oversee the team of mechanics, checking every detail. I've been here many times and they do exactly what you want. They'll find every single thing that is due or is currently leaking, etc. on your car but there's no hard sell. You get the list and decide. I always ask Jason if he would take care of whatever it is on his own vehicle and he gives me an honest answer as to whether/when. Ok, so they're not the cheapest but they get that this is your precious ride and they treat it as such.

What a hidden gem, at least for us. There's a reason why they've been in Downey since 1954!…read moreSuperior customer service, communication and quality work. Where others fail, Glenn's rises above. I've been to a few mechanics and I've never found one that I wholeheartedly trust...until now. They asked questions. provided options and what a clean shop! Tied of filthy shows where the norm is grease and grim covers the floor, tools, etc. Not Glenn"s. They were able to identify the mechanic issues, listened to our concerns and provided quality repairs. I highly recommend!!

G & J Auto Repair Shop

(79 reviews)

Sent an inquiry via Yelp and received a reply immediately. Took my car in for them to check my…read moreengine codes and work on the AC. I was getting a P0300 & P0303 code. Another mechanic changed the spark plugs/coils but the code was still popping up. G&J was able to diagnose that I had a bad vacuum hose. They replaced it, and the code was cleared. For AC repair, George quoted me on the cost for AC compressor and fan replacement (parts & labor). Pricing was very good. Next day they had my car ready for me to hit the road. I pulled off the lot with my AC blasting ice cold, engine codes cleared, and car running Great! So thankful for George and team taking care of me. I definitely found my new Go-To mechanic. 10/10 highly recommend!!

Thank you Luis and George, interacting with both of you was so pleasant!…read more My brakes are great, thanks. I'll see you soon for the other things I need to address.

GTS Tires & Auto Service

5.0

(74 reviews)

I recently bought a set of run flat tires and needed them installed. Unfortunately, my lug nuts…read morewere extremely stripped, and several other tire shops turned me away because of it. Albert and his team took the time to carefully work through the issue instead of just sending me off. They were patient, professional, and got the job done successfully for a very fair price. I really appreciated their honesty, effort, and willingness to help when nobody else would. Highly recommend this shop if you're looking for great service and people who genuinely care about their customers.

Great service, great prices and they get the job done quick. I would recommend if you need your…read moretires fixed.

Max Mobile Mechanic

(98 reviews)

Had a great experience with this mechanic. Communication was clear and consistent, he showed up on…read moretime, and got the work done quickly and professionally. He replaced my front air struts and everything went smoothly. The fact that he comes to your home is a huge plus--it saved me so much time and hassle. His pricing was very fair, especially considering the convenience and quality of work. He was also incredibly kind and helpful--he even took a moment to fix a small issue on another car for me, which I really appreciated. Overall, just a genuinely good experience. Great energy, very polite, and easy to work with. I would absolutely use him again and highly recommend him to friends and family.

Max was a great help! I needed an O2 sensor replaced and i believe he charged a fair price of…read more$120.00 to do it (i supplied the part, he did the install). He was done in about 30 minutes and no check engine light on my car anymore. Thank you Max!

Top Line Automotive

4.4

(79 reviews)

I took my car in a few weeks ago for an oil change and quote for new brakes, and then took it back…read moretoday to have the brake service performed. on both occasions Zeph helped address my concerns. during the oil change they performed a vehicle inspection and provided a link with images/videos of all the listed concerns triaged by most critical. it provided a lot of context and provided so much transparency on what was worked on or needed work; the link allowed me to share with my boyfriend (car owner) the findings as well. when i came to pickup the first time, Zeph gave me the run down on all the findings but one thing stuck with me: he said my air filter was dirty and could use a replacement, but added that i "have hands and can probably figure it out"; "i don't think i need to charge you to have me do it". and he is correct! that small exchange let me know my vehicle was in good hands. often times, especially as a woman, i have mechanics try to upsell me on small items that i can (and have) replaced on my own, or that weren't truly safety critical items. Zeph didn't try to upsell me on items or make me feel inferior for having any questions - he was honest and professional both times, and i look forward to continuing my business with him. all together the service has been stellar and the price has been a great value for the quality of service you get. the photo inspection report alone help put me at ease because i didn't just have to trust the mechanic's word - he showed me, and documented it all.

I visited several local auto repair shops, including Lexus of Cerritos, to fix the liftgate on my…read more2019 Lexus NX300, which wasn't working. Neither the remote control nor the power button could open it. Other shops suggested the problem might be with the shocks, motors, electrical wiring, or a combination of these. However, Zeph referred me to the relevant pages in the owner's manual that explained how to turn the PBD on if it was off. By following these instructions, I activated the PBD and was able to open the trunk using both the remote and the power button. My experience as a client was excellent--not only due to the technician's expertise, but also because of their customer-focused approach in helping to find solutions. I highly recommend Top Line Automotive.

Norm Reeves Hyundai Superstore

(1.9k reviews)

I went in to get a Hyundai Palisade, and Darin was absolutely great to work with. He was super…read morefriendly and helped us from start to finish. He showed us the car, gave us a really good deal, and even after we bought it, he took the time to go over all the features and give us some helpful tips. He also made us a super cool video of us with the car to share. If you're looking for a new car, definitely ask for Darin.

After a very disappointing experience at Fontana Hyundai, we returned here where we bought two…read moreHyundais last year. Jacob Borrero was our sales representative and was very attentive and patient. We found a 2018 Sonata with about 36,000 miles on the internet. We bought it for exactly the internet sale price. (Unlike Fontana Hyundai who had a similar car but added on thousands of dollars in dealer add-ons and refused to sell us the car at the advertised price - see my review). We then decided to trade our '24 Palisade for the '26 Palisade Hybrid. Jacob was very professional, friendly, and pressure-free. He was one of the reasons we bought two cars again. Despite any "deals" out there from other dealerships, we've learned our lesson and will always shop at this store. If you want an honest interaction and sale, this is the only stop you should make. Thank you Jacob (and Norm Reeves) for a wonderful experience.

Supreme Motors

(286 reviews)

5 Stars - Supreme Motors in Costa Mesa - Pristine every time…read moreThey take great care of our family's two SUVs. Always perfect--the cars come back looking like they rolled off the showroom floor. That deep, mirror-finish shine you can see yourself in. They've got a clean, professional setup on Placentia Avenue near 19th Street--appointment-based, call ahead to set up initial s. Easy, no fuss. I text Ehren--he's quick to reply, we set something up, and he sends his crew. They're solid. They cover surrounding areas, even 15 miles out like me. No problem--they show up, do the work. Seats wiped, carpets vacuumed, windows clear, wheels shiny, trim polished. Everything flawless without me saying a word. And those monthly maintenance packages? Great value--keeps everything looking sharp without breaking the bank. Friendly, on time, they care. Call Ehren at Supreme Motors--your cars will look great.

I would highly recommend if you need any car detailing. I had my headlights restored, they were…read morequick in communicating and friendly. The service was excellent, came to my place to do the job and the technician Ivan did a wonderful job. I am very happy with my restored headlights!

Sidney Auto Sales

4.3

(53 reviews)

Hands down one of the best dealerships I've ever worked with. Greg is honest, reliable, and…read moregenuinely looks out for you throughout the entire process. Any problems or concerns I had with the vehicle I selected were fixed. Thank you Greg, I truly appreciate it!

I honestly have nothing bad to say about this place. The owner is such a genuine, nice, down to…read moreearth guy, and you can tell he really cares about helping people. He was very understanding of my situation and helped me get out of a tough spot when I really needed it, and for that I'm truly grateful. I came in not knowing what to expect, especially with my credit situation, but he gave me a chance and worked with me instead of making me feel judged or pressured. I walked away honestly surprised and extremely happy with how everything worked out. If you're looking for a good, reliable car and want to deal with someone who is honest, understanding, and actually treats you like a person, I definitely recommend giving this place a shot. Even if your credit isn't the best, just go talk to him and see what he can do for you. You might be surprised, because I definitely was. I'm truly thankful for the way I was treated and for all the help I received. I would absolutely recommend this place to anyone looking for a car

Doc's Garage

(53 reviews)

Doc's Garage provides expert work and expertise for your Hot Rod project. Their troubleshooting…read moredisplays many years of experience. If your Rod is down this is the place to get it road worthy again. I upgraded my El Camino's dash to a Dakota Digital, had them complete the Aircon system and many other things - engine suspension and electrical systems. Now they all are working. A ton of work performed to satisfaction and Jason and Samantha are running the whole show, very well I might add. Thanks for everything and the 10% DISCOUNT

Amazing!! Jason and his team brought my '58 Cadillac back from the dead. Meticulous work. Attention…read moreto detail. You'd be hard pushed to find a more meticulous Cadillac specialist than Jason. Couldn't be happier.

Subaru Automotive Repair and Service

4.7

(16 reviews)

We were told by another garage our subie was a bust and to get rid of it. We brought it to Subaru…read moreauto repair for a second opinion. They looked over our car carefully, took a video of the test they performed and shared it with us. He also explained to us what the test meant. Overall it was a bust and repairing it wasn't worth it but I appreciated the honesty and thorough evaluation. The garage itself has access through the alley, street entrance is pretty busy. We communicated via text and phone but during drop off and pick up the main guy wasn't around. He shares the garage with someone else and that person helped us when the main guy wasn't there (sorry I can't remember his name). Overall a good experience despite the fact that my car is officially dead!

Great mechanic they really know what their doing honest and great service. Highly recommend. My go…read moreto mechanic.

A-1 Muffler Express

(229 reviews)

Had to show this business some love as they know exactly what they're doing and very reasonable…read morepricing as well! They are always busy (which explains their work quality and prices. You will NOT be disappointed. Very kind folks and tell you exactly what they're doing. Will definitely return for more work as needed and referre family and friends here. Thank you guys again for the work on my vehicle! 05 BMW 330I

I called A-1 Muffler Express looking to change my OEM mufflers and Coil overs. Spoke with Yen and…read morehe was super helpful with his recommendations and availability. He did warn me that it could be a little wait due to high volume of clients. I ended up going with a muffler delete and replaced my suspension with coil overs. Yen took care of the muffler delete and Lee and two other very helpful gentlemen took care of my coil overs. I have to say I am very satisfied with the quality of work for the value. They quoted me way under anyone else that I had called prior to going with them. I will recommend A-1 Muffler Express to all of my friends and family. They all make you feel that you're part of the family. They offered me coffee and cold water while I waited for my car to be done. One thing to remember, they are experts in mufflers, exhaust systems, and not any other type of work. But it never hurts to ask if they can do it for you!

The Toy Shop of Cypress - Toyota Specialists

See more unrecommended reviews

(206 reviews)

I had a great experience with Toy Shop of CypressI brought in my Lexus and they did an excellent…read morejob from start to finish. They were professional, honest, and took the time to clearly explain the issue and what needed to be done. The work was completed efficiently, It's hard to find a shop that combines quality workmanship with great customer service, but they really delivered on both. I truly appreciate the care and attention they put into my vehicle. I would absolutely recommend them and will be returning for any future repairs.

Just got off the phone asking for a quote on a couple of items I thought I needed for my recently…read morepurchased used Sienna - oil change and transmission service. The gentleman on the phone said the transmission fluid is for life unless I'm towing or carrying heavy loads. When I questioned why I see that it's recommended online he says that dealers will recommend this service all day but if you check the Toyota maintenance manual it says you don't need it. Man! I haven't even been to this shop yet and I'm already getting a good feeling about this place. It's a bit more expensive for an oil change than other places that have quoted me, but I like that they use factory parts including Toyota oil filters. I'll update this review once I get the car in for my first visit. Stay tuned.... 6/29/26 - Brought my Sienna in for an oil change + complimentary 30-point inspection (since it was my first time there). Jared took the van for a spin, brought it back and lifted it up. They found a little oil seepage coming out of the transfer case. I let them know that I did see a transfer case drain/fill on the CarFax report before I bought it. Jared thinks they just didn't torque it properly so they were going to retorque and clean up around the area and keep an eye on it. Worst case scenario, they would need to order a new drain plug gasket and I'd have to come back to get it replaced. Thankfully, the drain plug just needed to get tightened. I was in and out in almost exactly an hour just as Robert promised. Thanks The Toy Shop team!! Pro Tip: they are booked out at least a week in advanced so make your appointment ASAP!

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K F.

13 years ago

I normally do not write bad reviews, but this is a case that I just felt compelled, especially after reading other reviews here and a few other sites. We have used McKenna Audi off and on for several years, mainly due to having a good friend that worked for McKenna Porsche. When they are "on", the service is outstanding and both Dan and Dave are great guys. I have gone there totally because I like the guys in service and am willing to put up with a few issues from time to time. What has lacked in completeness has been made up by enthusiasm and effort to correct the issue by both Dan and David. As I previously stated, they really are nice guys and are easy to deal with. But on my last visit, someone changed my license plate frames (from a competitor Audi dealership) to theirs without asking or advising. When I called the service advisor to ask why this was done, they apologized and said it is Danny McKenna's policy to do this to every car that comes there. He could tell I was pissed and said he thought my reaction was somewhat ridiculous, but if I wanted to come back they would put the originals back on for me. Ridiculous or not, it is MY CAR, not theirs, to decide what license plate frames I want on it or if I even want one at all. My car should leave the dealer exactly as it came in other than having the service or repair completed. I already have requested that they not wash it because I end up having to take it to the local car wash to get it rewashed due them doing such a lousy job. So here's where it really gets ugly; a few days later Danny McKenna calls, acting as if I should be thrilled that he was willing to even call me. I wasn't impressed. It's what he should do and for him to act like he was doing me a favor made it all the worse. I'm busy too, so I get it. but your customers are why you have a job and it may do him good to realize his customers are what keep him in business. He told me the changing of license plate frames "is a silly little game we play here and all dealers do it". Really Danny? I've owned cars for many years and never has a dealer changed out a competitor's license plate frame or any plate frame. He went on and on about how he just can't fathom how I would come there for service but not want to advertise for him. I let him know I had a personal relationship with the competitor and also had two friends that work there. He asked why I didn't purchase my car from him (McKenna) in the first place. The answer was simple - no one ever returned my calls (I called twice and left messages both times. , and even sent an email to Danny McKenna) when I was in the market. Not sure what else he wanted me to do. So I called my buddy who used to work there but is now over 2 hours away. He located what I wanted and I took delivery 2 days later. Danny fired right back with "Since you are such good friends with these people, then why don't you just take you car to one of them and don't come back here". Ok, fine by me. Glad to know business is so good for you that you can call a customer, act like a grade school girl, and try to antagonize an already pissed off customer. He did not even need to call me, especially with such a negative attitude. I let the service advisor know I was unhappy, he apologized, and I thought we were done. Apparently Danny McKenna's ego got bruised and he felt the need to put me in my place, I suppose. He did all he could to antagonize in an effort to get me to yell back at him. I had to remind him twice that he was being irrational and that he has much more serious issues if he gets this upset over a license plate frame and an irritated customer (make that previous customer). Fortunately, he's not the only Audi dealer in my area and I'm sure one of the others will welcome the newly gained business thanks to Danny McKenna. I'll be sure to let them know who sent me there. :) I will add that I contacted Audi North America and was assured that the "little game we play" is not part of Audi's customer service campaign. They were appalled that an Audi dealer would do this in the first place. In the big picture, the license plate frame switcheroo is not that big a deal. It is the outrageous behavior of Danny McKenna that prompted the one star rating and this review. He should have had the maturity to just leave well enough alone. smh read more

Mary Alice C.

13 years ago

I won't be back. I brought my A6 in for service (oil change) since I was going to be visiting a friend that lives in Anaheim. It was convenient to just drop it off and have her meet me there and I could leave my car. When my husband got home, he noticed something odd - they had changed my license plate frames from Circle Audi (where we purchased my car) to one of theirs. I called to ask why this was done without my consent and was told "it is Mr. McKenna's policy that any car that comes in for service with someone else's frame on it gets changed to one of ours". Pretty nervy, in my opinion. Granted, it's just a license plate frame and I had no issue with the service, but will not be back. I think it's very presumptuous of them to pull a stunt like that, in fact I find it sleazy, for a lack of better words. We purchase our cars from Circle Porsche/Audi because my husband is friends with the Ernst family that owns the Circle dealership. If Mr. McKenna would like me to advertise for him, then I will be looking for my monthly check. lol In the meantime, I called Circle and they offered to change it back for me if I wanted to drive down (they thought it was childish and got a good laugh at McKenna for doing it in the first place) but I asked that they just mail me a new set and my husband can put them on. Maybe I will mail the McKenna frames back in little pieces to Mr. "Gall" McKenna. So yes, in the grand scheme, it's just a license plate frame. But I think it speaks volumes about the type of place McKenna is. And it's definitely a place I will not return to. Perhaps they are better suited to just be a used car lot. If you go there and you do not want to have your frames swapped out without your permission, pay attention when you get your car back or maybe you can have them make a note not to do it to begin with. Their attempt at free advertising for a car the didn't sell to begin with has cost them this customer. They guys at Circle said in the future they will come get my car if I don't want to drive to Long Beach. I appreciate the offer, but can easily go to the Audi dealership near my home. It's been there previously and I doubt they would engage in such unscrupulous tactics. read more

Jim J.

6 years ago

I took my Audi A4 to get the engine crank case valve, water pump, and radiator components fixed. When I came back to pick up my car I noticed that there were multiple BIG huge scratches around the car and particularly on the back bumper and hood on my car next to my Audi decal logo. These are deep scratches and it almost looked like someone tried to cover it up by adding more microscopic scratches on top. Or maybe they did it on purpose to increase the monetary value of a customer. This is very predatory service. My car was dropped off earlier in the week and I picked it up on Friday Friday at around 4:30pm just before they closed. I will be there Monday morning at 9am sharp to get this resolved and for them to pay for it in full. This is 100% BS. If they don't pay for it I will litigate the living cr**ap out of them. This is not cool at all. I spend $1900 to repair internal stuff and then you give me a car back with deep body scratches and more nonsense? This will easily cost more than $3,000 to fix. DO NOT BRING YOUR CAR HERE FOR REPAIR. It's not worth the headache. How can you freaking do this to someone. Wtf? I rarely cry but this is just absurd. I demand that my car get fixed or I will sue with my legal team, file an insurance claim, and start a case with the Bureau of Automotive Repairs. I have never been the kind of person to leave negative reviews because I am sales rep myself and I understand brand integrity but this warrants it. This is 100% unacceptable. I will let corporate know to look over the security footage while my car was there and wherever it was at on their facilities. read more

Chadwick K.

2 years ago

I am writing to express my deep disappointment with the recent experience I had with your sales team. I was particularly interested in a promotional deal on the Audi Q4 E-tron and contacted Kyros Chang, a salesperson at your dealership. Mr. Chang initially presented himself as knowledgeable and in full control of the situation. However, this interaction marked the beginning of a frustrating ordeal. I scheduled an appointment and visited the dealership with my pregnant wife, only to be informed by Mr. Chang upon our arrival that the deal was no longer available. Despite his repeated assurances that he would take full responsibility and his claim of having completed over 300 transactions at McKenna, there was no effort made to honor the original deal or provide a satisfactory resolution. Consequently, we left the dealership feeling extremely disappointed and frustrated. To add to this unfortunate experience, I received a text message this morning from someone claiming to be your General Manager, Dalius, inquiring about our visit. I replied honestly, stating that our experience was terrible. However, the response I received came from Mr. Chang himself, which raises serious concerns about professionalism and integrity within your sales team. It is highly inappropriate for a salesperson to impersonate a general manager. I have attached a screenshot of the text message exchange for your reference. I hope you will address these issues promptly and ensure that such incidents do not recur in the future. read more

Justine L.

9 years ago

I ONLY WROTE 4 review ever on Yelp and always a positive one. However, I am compelled to write this review to warn others of the sleazy business practice by MCKENNA... I previously leased my 4 Audis with RUSNAK and was always a happy customer and took their service for granted. Sadly, the one time I leased it with McKenna, I get screwed. I decided to lease my Q5 in 2016 because they had the car I wanted, a dark blue exterior with a tan interior. I don't like black leather interior and unfortunately, I couldn't wait for Rusnak to order it for me. Mckenna, totally screwed me on my maintenance service package. They did not include it on my contract so now, I now, I have to pay for my maintenance services out of my pocket!!! This is outrageous and sleezy way of doing business! This should have been DISCLOSED to me by the salesperson and the closer!!! BUT THEY DIDN'T. Which reputable dealership does this? Definetely not MCKENNA. When was 10,000 miles service was due, McKenna breaks it to me that I have to pay out of pocket. went into to Rusnak and got it service for free! They did this for me despite the fact the I cheated on them and leased this car elsewhere. This is good business and a class act. They see long term and see you as customer for life and not short-sighted as like Mckenna. I now learned my lesson. My loyalty is with Rusnak. They take care of me. I don't have to second guess them. DO YOUR DUE DILIGENCE WITH MCKENNA OR THEY WILL FIND A WAY TO SCREW YOU. read more

Debbie M.

8 years ago

I just bought my first Audi Q3. I started out looking online and contacted somebody via their website. I was contacted by Rachel. I had numerous questions about the Audi's and she was very kind, as well as quick to answer all of my questions. Needless to say she helped me through the financing all via email and their website in the comfort of my own home, which really helped me because I am such a busy person! After I got approved I headed to the dealership where I met with her partner Brian. When I arrived to the dealership, Brian came right up with my car. He spent a lot of time explaining all of the numerous details about the car to me and we went for a couple of test drives. I ended up in finance with Pablo and he was amazing as well!!! He did such a professional and a very thorough job explaining all the paperwork and what I was signing. During the entire experience they all kept checking on me and my family, asking if we needed anything at all and letting us know step by step what they were doing and how long it would take. The experience with McKenna Audi was extremely professional and they really made me feel like I was a VIP. I thank each and every one of you again for the awesome experience and I absolutely love my new vehicle!!!! read more

Jim E.

232

12 years ago

This review reflects a rating of several stars more than they deserve. I purchased a car that I absolutely love from there and at one time had okay service; however, the rudeness and arrogance of Danny McKenna will keep me away forever. On my last service visit, my front license plate frame was removed and replaced with a McKenna Audi one. My frame was not even from a competitor - it was from my university alma mater. This was done without my knowledge or approval. As soon as I discovered this (a few days later), I called to complain and to get an explanation. The service department said that this was routinely done as per instructions from Danny McKenna. Eventually, he called me to discuss the situation. He offered no apology, told me that I was being ridiculous, and that it is a game that all dealers play to advertise their businesses. Audi of North America says otherwise. They say that this is technically illegal (theft) and certainly unethical. I filed a formal complaint which Audi will have on hand for review when deciding whether or not to review their dealer agreements. Hopefully, they will replace this unethical dealership with one who is committed to customer service. read more

Joel O.

4 years ago

I recently purchased my first vehicle from McKenna Audi and I couldn't be happier. The experience from start to finish exceeded my expectations. My sales associate Allen was wonderful to work with. He was friendly and very knowledgeable. Additionally, the sales manager Alex was exceptional and made sure all of our needs were met. Stephen, the finance manager took his time explaining every item to us and made sure we felt comfortable with the documents we were signing. Not once during the lengthy process did we feel pressured or feel like we were being rushed to make a decision. The reason we chose McKenna was because of the way they made us feel like part of their family. These guys treat you like anyone would like to be treated. They're all courteous, respectful and knowledgeable about their product. Overall, the team at McKenna Audi made us feel like valued customers rather than just a sales target. Their care and dedication to providing an excellent experience is evident in their attentiveness and willingness to go above and beyond. I highly recommend visiting McKenna Audi when in the market for a vehicle as they truly strive to exceed customer expectations. read more

Kris P.

124

1 year ago

Okay, I'm now on my third Audi, and I absolutely adore McKenna Audi and their entire team. Nearly four years ago, when I got my first Audi, Darius, the General Manager, greeted me with a warm welcome, saying, "Welcome, you're now part of the Audi Family." And that "family" has never let me down. Every time I need service, I make sure to book with Allan. He's exceptional! He's always incredibly friendly, remembers me, and keeps me informed about the status of my car. And when I trade in, Darius goes above and beyond to ensure I get the best deal possible. Then there's Yoshin, my favorite salesperson ever. Over the years, she's never forgotten to send me a random message to say hello and check in on me. She even anticipates my service appointments and makes sure to be there to greet me with a smile! She even sets up water and snacks, which is a nice touch. She's truly a diamond! This time around, I also want to give a shoutout to Michael, the finance guy. He built a personal connection throughout the entire signing process. Darius has assembled an incredible team at McKenna Audi, and I can't imagine buying a car anywhere else. Thank you! read more

Suren G.

2 years ago

The staff, client advisor of this dealership is the worst that I have ever met. They don't know what is customer service. They don't know how to work and make a service. I was trying to buy 2023 Audi Q7 with my financial institution as I had approved vehicle loan and they were unable to make paperwork. They don't know how to give me buyers order or purchase contract to show my bank and bring them back the check. The client advisor Aaron Oliva with whom I had finalized the price was not at dealership when i went back to make paperwork. I called and text him several times that i will return back and will buy the car , i am on my way. He even didn't answer or called me back. That was awful. He even didn't call me to understand why i did not buy the car. So if you are real buyer don't waste your time and don't go this dealership. Even if they now call me back and give 50 percent discount I will never buy the car through that dealership. They even don't know what is listed in their website. Does the car has CPO warranty or not. They Don't know how to make service, to sell the cars and to make paperworks even if you are real buyer read more

Mike H.

171

10 years ago

My car buying experience at McKenna was brief, and this is exactly why it was so good. I had actually been dealing with another dealership for 2 months. They gave so many excuses, couldn't get me the price I wanted, and even asked for my credit information (which I gave to them). After they confirmed receipt of the credit application, they confessed they didn't even have the car we had been haggling about in their inventory! I was so pissed off that I called McKenna. Brittany picked up the phone, she got me the price that I wanted in under 5 minutes. I was a bit skeptical because I had just been lied to by the other dealership, so I asked her to send me the terms and car sticker by email. You can't imagine how dumb I felt after realizing there was no bullshit here, and that I had wasted so much time with the other guys. I sent her all my details in advance through a secured online form, made an appointment with her, showed up with the wife, and in around an hour we were out of there! By far the best car buying experience I've ever had. Thank you Brittany, and thank you McKenna. I'll see you guys again soon! read more

Josh N.

396

3 years ago

Cesar at McKenna Audi is the best! I recently had the pleasure of buying a Q5 with Cesar at McKenna Audi, and I cannot express enough how impressed I am with the level of service he provided. From the moment my wife and I walked into the showroom, Cesar's professionalism and dedication to get us into the perfect car was evident without pressure or pushiness. Cesar had an extensive knowledge of the Q5 lineup, and he took the time to understand our preferences and needs to pick the exact car. Cesar guided us through various models, explaining their features and benefits without overwhelming us with jargon or pushing us into something we didn't need or want. Cesar's passion for the brand actually made the car-buying experience enjoyable. He patiently answered all our questions, addressed concerns, and ensured we felt confident in our decision. His transparency and honesty is something hard to find in the auto sales industry. Cesar and McKenna Audi for the win! Well be back for our next car! Thanks Cesar. read more

Victoria C.

11 years ago

The best Christmas gift ever!!! Today my husband asked me to take a drive with him to Norwalk. After 40-minute drive, we arrived at McKenna Audi dealership in Norwalk. The first thing I saw was this brand new beautiful red Audi A5 Coupe-my Christmas present!!! And there was Michael Avila, my husband's "partner in crime", welcoming us with outstretched arms. I'd been wanting a red Audi A5 coupe for a while but could not find a red one in the Southland. I gave up looking for it. Fortunately, Michael had been working very hard with my husband, literally every day, for a month trying to locate a red Audi A5 coupe and managed to get it just in time for my Christmas. I'm so very touched by Michael's unrelenting efforts to solving problems and unwavering attention to servicing his clients. He made impossible possible. I would certainly go to him for my next Audi and recommend him to any of my friends. Michael, thank you very much for making my Christmas dream come true! You are the best!!! Victoria read more

P G.

14 years ago

By far, the very best Dealership I have ever bought a vehicle from. Called ahead and spoke with a representative named Chris Blair, who was very helpful and in no way the, "eager salesman." When I arrived I was quickly greeted, and asked if I had any questions. I told the gentleman I was looking for Mark Gutierrez. (Chris had informed me of a family issue and excused his absence) The salesman quickly ran off to let Mark know I was there. Mark came back and executed my purchase perfectly. No questions asked, he starts the car and says lets take a quick drive. (why talk numbers if you haven't even started the car) The numbers "game" was cut and dry. I was already aware of the vehicles value and knew what kind of negotiating room there was. (He knew as well) We set the price and it was over. No B.S. No "plus tax" crap, etc. I will definitely be purchasing my next vehicle at McKenna, and would recommend them to anyone interested in buying a car. Thanks again Mark. read more

Paul L.

14 years ago

5/5 stars goes to Service adviser named Dan! Great service, explained everything that needed to be done, broke down costs, overall very helpful. I only rated 4/5 overall because of wait time and hounding salespeople. I dropped off my car at 7am for repair and scheduled a week earlier to get a courtesy vehicle. After I dropped it off, I still had to wait over 1.5 hours to get my courtesy car that I had reserved. I kept asking and they said there was no car available it was on its way. As I was waiting in the lobby I was approached by 4-5 sales people asking if I wanted to take a look at a car. I know it is their job but come on... They weren't obnoxious or overly pushy but just kept coming. Maybe it just bothered me because I wanted the rental so I could leave. The service and care made up for the wait. Car was cleaned. Got a phone call when they were finished with the car. Overall good experience. I will go back. I recommend you talk to Dan. read more

Carina M.

8 years ago

As a teacher I never dreamed I would ever be able to own an Audi; however, Wyatt at McKenna Audi made my dreams come true and put me behind the wheel of a brand new A5 Sportsback loaded to the teeth. I am in love with my car and was very pleased with the care and hospitality provided by Wyatt and the team at McKenna Audi. I am also enjoying the unlimited free car wash service that keeps my car in top shape. They helped me in making my transition from my Lexus lease to my Audi very seamlessly and even gave me a ride from the Lexus dealer back to Audi with the paperwork ready for me to sign away. The entire transaction was quick and painless. They provide great VIP service which includes either providing a loaner car upon request, or free pick up services at my home. Wyatt and the McKenna staff went above and beyond my expectations. If anyone has the urge to by an Audi at McKenna Audi, ask for Wyatt. He'll take good care of you. Thank you for everything. read more

Lin K.

2 years ago

I recently had the pleasure of helping my sister purchase a car at McKenna Audi, and we couldn't be happier with the experience! From the moment we walked in, the entire team made the process smooth and enjoyable. A special thank you to Yoshin, our amazing sales lady, who went above and beyond to make sure we found the perfect car. Yoshin was incredibly knowledgeable, patient, and attentive, answering all of our questions and guiding us through every step with care. She truly listened to what my sister was looking for and worked hard to make sure everything went smoothly from start to finish. We never felt pressured and appreciated the level of professionalism throughout the entire process. Thanks to Yoshin and the team at McKenna Audi, my sister drove off with a car she loves, and we left feeling confident about our purchase. If you're looking for a top-notch car buying experience, I highly recommend asking for Yoshin at McKenna Audi! read more

David Z.

1 year ago

Fantastic Experience at McKenna Audi - Ask for Yoshin Lin! I recently purchased my Audi Q4 from McKenna Audi, and I couldn't be happier with the entire experience. From start to finish, everything was smooth, professional, and genuinely enjoyable--largely thanks to my incredible sales advisor, Yoshin Lin. Yoshin was knowledgeable, attentive, and never pushy. He took the time to answer all my questions thoroughly and made sure I was comfortable and confident in my decision. He truly went above and beyond to make the process easy and stress-free. The Q4 itself has exceeded my expectations--it's everything I was looking for in a luxury SUV. But what really made the difference was the level of service I received. If you're considering an Audi, I highly recommend visiting McKenna Audi and asking for Yoshin. You won't be disappointed. Thank you again, Yoshin and the McKenna Audi team, for making this such a great experience! read more

Jinny H.

4 years ago

During the purchase inspection, they break a piece of the 2nd row AC control faceplate and don't put the flaps back properly in the trunk (which we can't put back without removing the second row chairs). Neither of which we realize til we get home. We take the car back and they fix the flaps but say they need to order a part for the face plate. Said they'll fill up the gas tank for the inconvenience. We make an appt to bring the car back once the part is at the dealer and show up for it only for them to say they're going to lunch and we should leave the car. Come back hours later to pick it up, and they "fill the tank up" with 1/8 tank of gas. I've never posted a poor review on Yelp figuring that if I have a bad experience, I should cut the business some slack. Seems like this place really doesn't care to honor their word or their appointments. I do not recommend buying or servicing a car here. read more

Nga H.

11 years ago

I visited McKenna Audi to test drive an A3 or A4 to compare with other brands; almost immediately, Arsen Babaianvan came out to greet me and offered his service. Thanks to this young gentleman, I bought an A3 2.0T QUAT. Arsen listened to my needs and satisfied me with his knowledge on both models, he was patient and extremely helpful to guide me through with the comparison, he tried hard to work with me on the final figure, we got a deal and I am happy with this A3. His customer service is outstanding, he went extra mile to help me, he even came out to have the Homelink operated on my garage! I can't thank him enough as I would have a very tough time to program it to work. Arsen is the best salesperson in car deals throughout my experience with car purchases. He also is very pleasant to make a deal with, I wish him the very best in his career. read more

McKenna Audi - autorepair - Updated July 2026

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