They did great job on my car. It looks like new. Very clean work. Also, I am thankful for keeping my car for a month while I was on my vacation outside of USA. Professional servise. Will recommend it. read more

I took my car to this shop to get some body work done and get my passenger mirror fixed. They did an absolutely great job. Mark helped to get the estimate; very polite and knowledgeable. I believe it was Gary that worked on my car. It looks as brand new! The whole staff is very nice and efficient. Thank you for everything! P.s. I had a minor accident yesterday. Someone bumped into me coming out of the parking and caused a slight damage to the back passenger side of the door. So going in today to McLeod shop again to get it looked and taken care off. read more

Our car was hit, and we worked with Mark C. to get it repaired. I can not emphasize how awesome Mark was. He worked on our car and got it back to tip top shape. However, there was one latent issue of a weird vibration in the fixed door my wife noticed. Very subtle. Mark took the time to try to debug the issue. He went with a drive with me in order to recreate the problem, and his team took the car apart and found a very tricky problem. He even walked my wife through what actually happened. It is easy for a person to do a good job when it is easy, but it takes a responsible and solid person to work hard to get the hard problems right. A business and person's true character comes out when things go wrong. Mark demonstrated that McLeod Auto Body would have my back if things go wrong. Awesome experience. read more

I made the decision to take my car to McLeod's for repair and painting after another shop tried 6 times to repair and paint my car without success. The paint on my car is a four stage process that needed an expert to do the job. When I read the reviews for McLeod's I made the decision to trust them with correcting the previous work as well as working with the owner of the other company to take care of the charges. Mark at McLeod's handled the negotiations and the work to be done. When I arrived to pick up my car I almost started crying because it was so beautiful and the only thing I could say was, 'WOW and Thank you!" read more

The manager was apologetic for the lack of glass cleanup in our first car, and offered to make it right, and I do appreciate the gesture. Our other car also got some body work done at McLeod's, and they were great in working with my insurance company to ensure that the job was done correctly; at first my insurance did not want to pay for a new bumper, but McLeod insisted on it. They fixed all the damage, cleaned it inside and out, and even touched up some nicks and scratches on the hood. Since I didn't want to get a new lamp for a crack on my tail light, they put a special tape to keep it from getting worse. I think they even touched up my license plate holder! The car looks as good as it did when I first got it. All in all, I am pleased with the quality of work they do and their efforts to satisfy their customers. read more

UPDATE: At the end of the day after posting this comment I got a call from Mark at McLeod asking for more details and expressing his concern about what had happened. Earlier that day I actually had to take the car back to the dealership a second time, due to the rotor on the wheel that had missing lug nuts needing to be resurfaced. Since this wasn't under the warranty they were going to charge me for it. I asked Mark what I should do since I wasn't sure if I should go through my insurance or not (I'm a newb when it comes to this stuff). He told me he wanted to do whatever he could to make this right and that it was important that he find out how this happened and how to prevent this in the future. Instead of having me bring my car into McLeod, he actually called the dealership and worked with the service manager there to have the work billed to McLeod. It took several days due to varying hours and schedules between McLeod and the service manager handling my car. I just picked it up a few hours ago and everything is running great! First time right is an important thing, but so is how defects are dealt with whenever they creep up. This was handled superbly. I heard from Mark right away, he kept in contact with me every day while I was waiting, and then let me know when the work was complete. Being so proactive in looking out for issues like this is what makes good service into great service. Thank you, Mark! Original comment: Originally, I was really pleased with the service I received here. I came here to get repairs on my 2009 Corolla after being hit by a jeep. Everyone was really courteous and my car was completed sooner than expected. They even went to extra mile by touching up a scratch that had been on the car since I bought it and included some extra paint if I needed it. After I brought it home I realized my lights weren't working, so I called them to bring it back in. As soon as I got there the next day they swapped out the fuses without a fuss and once again I was on my way, feeling very much satisfied by their service. Here's where that feeling comes to a halt... I soon began experiencing a lot of shaking and shuddering from my car while traveling at speeds over 40mph. My car was still under warranty with the dealership I purchased it from so I took it in to have it inspected. It turns out that 3 out of 5 lug nuts had NOT been replaced on the front, passenger side wheel, which was causing it to wobble a considerable amount while I was driving... I went ahead and got it fixed at the dealership, since it was easier than driving it back to McLeod and possibly dealing with the insurance company that covered the original work. (Dealing with the other insurance company was a nightmare for this. It was weeks before I even got a call acknowledging the accident) Overall, the people here were fantastic, but it's the kind of one off thing that makes me hesitant to go back. read more

Once again, another great experience at McLeod's Auto Body. Mark C. was really helpful, immediately addressing my concerns regarding a bent rear fender and a ding in my windshield. Mark contacted the window people and made sure they were there while servicing my car for the fender issue. They took care of this in less than a day! I will never go anywhere else for auto body work. These guys/gals are truly professionals and care about their customers. First class all the way....I just wish you had some coffee in the front office. :) read more

I have a Honda Pilot and had a damaged front end of the car from a collision. Mark Cheyne gave me an estimate in about 15 minutes and then handled all the communications with my insurance company. The work they do and the amazing communication with the insurance company and myself was wonderful. The workmanship is second to none. I will always take my cars to McLeods for any repair work in the future. Dave Easley read more

We needed some affordable (no insurance claim) bodywork to correct some damage to the front end of our Jetta and were super pleased and impressed with every aspect of our dealings with McLeod Auto Body. The quote was beyond fair and we appreciated the sound advice to replace entire panels, in our case the hood, right bumper, and right headlight, rather than try to repair existing pieces. They were very patient with us and our questions about inspecting the integrity of the salvage yard pieces and explained the process of how they are graded and that we could inspect them first and reject them if we wanted to hold out for other pieces. So fast forward to having the work completed and picking up the car after just one day in their shop. Wow! They polished and waxed the entire vehicle, vacuumed the interior, cleaned the wheels (which were filthy) all above and beyond and they came under their estimate! Oh and they polished our other headlight such that at first we thought they replaced both of them because they now look like new! We could not have been more pleased with their work and extra effort to care for the entirety of our vehicle. They obviously take pride in their business and know the value of earning the respect and trust of their customers. It was great to have our Jetta back and now have a body shop for all time (although sorry for them, we are hoping to not need their services)! read more

Very impressed with my first time using McLeod's. Great customer service, they answered all my questions, explained the repairs needed, worked with the insurance and rental car. They went above and beyond, the service tech noticed some slight blemishes and buffed them out, and provided touch up paint!! My only comment was it took about 3 weeks to get an appointment but I think for the level of service you get well worth the wait. 5 stars read more

I was dismayed when my new-to-me Hybrid Highlander was stolen. The person practically destroyed it inside and out yet it wasn't totaled. It did have over $12,000 in damages and Mcleod's fixed it up nicely, even painting the whole thing with nice new paint, adding a rubber piece to the back bumper, new plate holders, fixing the marks in the leather seats, getting the smell out (all sort of little detail things)...and even finding a great rental car for me to use for the four weeks it was in the shop. Friday they did a couple of things I noticed after I got it back and now it is almost as good as new (again). I worked mostly with Nicole and Mark and want to thank them very much for their great customer service! read more

dont go here if you want your car to be fixed fast. slowest workers and staff. don't ex to get your car back on time

I took my car in to have them look at a panel on my back passenger side door that was loose. The door had been repaired from a car accident I had been in while living in Florida. I decided to go to them based on the reviews on Yelp. I was hoping the fix would be an easy one, but of course, car repairs don't usually work that way. Thankfully, this time it did. Everyone was super friendly. Mark took a look at my door and told me it was simply a missing bolt. He and one of the repairmen put in a new bolt and even double checked the other bolts in the door for me. And they did it all free of charge! I was so thankful for an easy fix and their kindness for fixing it for free. I would highly recommend McLeod Auto Body. read more

I have had 2 very good experiences now with McLeod's. First, they are extremely nice and easy to talk to. They give you a quote on the spot and an accurate length of time estimate on the repair work. They have been honest, extremely helpful, and very efficient in completing body repairs in a timely fashion. Second, My car looks amazing. I can't tell that any body work has been done at all. Third, they also make renting a car through Kirkland Honda very easy. Colleen at Kirkland Honda brings the rental to you at McLeods's and you can turn it in at McLeod's when you are done. No hassles or never ending paper work. They make the process seamless for you. They also detailed and removed all the tree sap off my car at no charge. I LOVE these guys and they will have a loyal customer for life. read more

No one ever wants to deal with an accident especially a fender bender but McLeod Auto Body made it so easy. I called the day of the fender bender took it in during my lunch hour- they gave me an estimate told me when I could bring it back in. I brought it in was given a rental car that was amazing. By Colleen at Kirkland Honda. She was amazing. The work was done in less time than promised- and they did a perfect job.. I love this place McLeod Auto Body had my brand new Infiniti back to perfect shape in no time.. Cannot speak highly enough for this repair shop. read more

IM BLOWN AWAY. This place brought my baby back to life!! They really really truly care and I'm so grateful that I found them to fix my 4Runner after I got hit in a hit-and-run. The front desk is on top of it and super helpful with all my questions and did everything possible to get my insurance to do as much OEM as possible (I didn't even know this was a thing and they explained everything to me so I knew what was going on at all times).. the guy who does the body work is super kind and explained things to me so that I'd understand and assured me they would do their very best and they certainly pulled through. Even pointed out other issues my car had going on, checked it out for me, and let me know they could fix it as well if I wanted them to (my door locks went out) She looks better than before the accident. They treat you like you're their only customer and they made a lifetime of business from me, my family, and our military friends and family.. you'll be getting many referrals if anyone needs work done. They even detailed my car and folded all my dogs blankets I had in my trunk.. they have pride in what they're doing and it truly shows. I just want to hug everyone! Lifetime warranty, and they gave me the bottle of touch up paint they used which is so nice. Thank you thank you!!! read more

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My car was rammed from behind, causing about $7k in damage. My nearly new car (about 1.5 years old) was banged up pretty good and I was frustrated that my nearly new car now had a black mark on its record. I've heard from friends who said their car was never the same after an accident - so I was a little concerned I'd potentially have a nearly new piece of crap when this was all done... So when shopping for an auto body shop - I wanted to find one that would do their best to "make me whole"... or as close to it as possible. I rarely use any substantial service, or purchase any product without referrals and an appropriate amount of research- so choosing McLeod Auto Body was not something I did on a whim. I read the reviews. I read A LOT of their reviews, and I also read a LOT of the other auto body shop reviews... So before I arrived, I knew McLeod would do the following... 1). Do great work 2). Be courteous, friendly, and respond in a timely manner. 3). Might take a little longer than other shops because the good work created a good reputation, which then created more demand for their services. Some folks might have an issue with this - but I don't. Seeing the demand for their services is reassuring - just as you might feel when trying a new restaurant that is consistently packed. (I should note that the other shops that had consistently good reviews had a wait time that was equal to McLeods... so this is really only a factor if you're trying to compare McLeods to a shop with significantly less inspiring reviews...) They actually beat the estimated time frame they gave me initially, and they likely would have done even better if it wasn't for the delays my insurance company caused. I'd recommend them to anyone. I'll give them my business again. TL:DR? Summary: might take a bit longer than some lesser shops - but I'm happy with my car. Editing to add: Mark, Katie, Linda were awesome. Also - I loved that my entire car (interior and exterior) had been detailed/cleaned. read more

Took my car here after reading several reviews. They took my car in and handled all subsequent interactions with my insurance company. The extent of the damage was not outwardly apparent, but they kept me updated via email daily on their progress, ordering of new parts, etc. I was also able to pick up the insurance-provided rental car right there, so the entire transaction was very smooth. Car looks great, repairs were seamless. Moreover, they washed the car and cleaned the interior (even though the interior wasn't part of the repair). Will definitely come back. read more

From start to finish McLeod was incredibly professional and helpful with the service to my car! I went to McLeod after having an awful customer service experience at another collision/auto repair company and was so happy I ended up with McLeod instead. My car had been involved in a hit and run accident shortly before I was to leave the country for a few weeks. Not only was McLeod able to do the estimate same day I called, but they were also able to take my car right away AND keep it in their yard until I returned from my trip. They did a fantastic job restoring my car back to normal! It's always unfortunate to have your car involved in an accident but if it does I would definitely recommend this place to others. read more

They did an amazing job on my car. Helped assist in taking care of a rental car and insurance. Would highly recommend.

My husband and I got our car side scraped (thankfully very minimal damages, but quite a bummer) and went to McLeod to get it fixed up. We were hoping for a quick in-and-out, but we had to wait for 1.5 months due to how popular and busy McLeod is (we had no problem waiting; McLeod promised that if anything were to happen during that time they'd make sure to fix up that 'anything'). Overall, once we put in our car, it was given back pretty quick (about one week) and looking as good as new! They even vacuumed the interior and cleaned everything (reminded me of getting in our car for the first time). I had to laugh at the end as I found my Rubik's cube (scrambled before we put in our car) solved neatly in the glove compartment. Thank you guys for your kindness and excellent work! We really do appreciate you! read more

I had a very pleasant experience with Gary back in Jan 2020 to fix a water leaking issue with my car. I own a 7-seater SUV and typically keep the 3rd row flat and in Jan I found one of the 2nd row seat belts grew molts and the flat trunk area was all wet. After folding 3rd seats up and remove the spare tire cover, I found the spare tire well was full of water. After some searches including checking with dealership, I came to McLeod. Initially, it gave me an expression that the body shop might charge quite high given they have pretty good waiting area/office and clean workshop but I decided to give it a try after talking to Gary who was quite honest and patient in explaining things to me. Their schedule was quite busy so I waited for 3-4 weeks for me to get my car in the work in Feb. After the initial diagnosis, Gary carefully explained the findings and what would be the possible fix charge and the final cost was actually very reasonable and lower than some of other quotes I got earlier. When I picked up my car, I found a minor damage to C pillar which wasn't original and told Gary, then he agreed to replace it without questions. I am happy that I chose McLeod and met Gary who is very dependable and trustworthy. It has been 5+ months now my car has no leaking issue any more after many rounds of heavy rains and storms. read more

My brand new Nissan Pathfinder had a run in with a brick post and the post won ! McLeod Auto Body was highly recommended by my neighbors. From the minute I walked in for the estimate, I was greeted with a friendly smile by Kelly, and Mark did the estimate on my car. Mark had my car restored to better than brand new in just a couple of days. Dropping off my car with Linda, she was very pleasant to work with and told me everything to expect along the way. When an extra part was needed, Mark let me know right away that the cost would go up slightly. When I picked up my car, the interior had even been cleaned and detailed. Hopefully I will not have anymore run in's with brick posts, or other objects, but if I do I will be sure to take my car back to McLeod Auto Body ! read more

Professional service from estimate to payment. If I could give McLeod 6 stars, I would. My rear quarter panel on my 335 was hit in a parking garage and they repainted the bumper and fixed 2 door dings (free of charge!). They also cleaned the interior and detailed the exterior. The car looks new. Superb customer service experience. read more

I have used McLeod Auto Body for years and I have always insisted on using them when others have hit my cars. They are very thorough and courteous from the time you ask for an estimate until you receive your car. They guarrantee their work for as long as you own your car. I have never had to take my car back due to some problem. They work with my insurance directly and I don't have to worry about payment and fighting with my insurance. I would recommend them to anyone who is looking for a place to fix his/her car without hassle. read more

I took my 2012 Civic si into McLeods after they were recommend by Honda of Kirkland. I had also read numerous great reviews on yelp and other sites, so when they offered a quote that was competitive to the others I had received; it was a no Brainer. The staff was very friendly and professional. They supplied me a rental car through Honda of Kirkland for $20.00 a day, and drove me there to pick it up. My car was finished a day later than they anticipated, because Mark wanted to make sure it was perfect before handing it back over to me. When I picked it up It looked nothing short of perfect. They washed the entire car and cleaned the inside as well. I hope I will never need their services again, but if I do, I will not hesitate to give it to them. I highly recommend them to anyone that needs a professional auto body repair. Thank you guys...your truly AWESOME. read more

The team at McLeods goes above and beyond to ensure every detail is hit. They are responsive, pleasant to work with and do the best work I have found. I have been using them for years and recommending my friends and family because I know they will get the best service and quality! Thank you for taking good care of our vehicles! read more

I've come to McLeod for 2 car repairs and my experience has been amazing each time. Mark and his staff are incredibly friendly and patient. They really made the whole process that much easier and less stressful for me. I can't thank them enough! read more

These folks are the best! The process was seamless and Gary called me throughout the process letting me know the status of the repair process every day it was at McLeod. The premises are pristinely clean, from the offices and into the repair shop itself. read more

McLeod Auto Body seriously went above and beyond when repairing my car. They did additional work on the exterior and interior, my Mazda CX-5 looked like a whole new car! The communication and service was exceptional, they let me know via email and phone what was happening throughout the entire process. The team was speedy to get the job done, my bumper repair only took 1 day. Thank you!! read more

I scratched my Mini Cooper against the wall in the parking lot, and I am considering whether I would repair it since the scratches were light. I have checked out 3 other shops in the area, all having good Yelp review, but this shop beats them all. Not only McLeod has the best quote, but also the best service. Gary took a look at my Mini Cooper and explained to me which parts are plastics and which parts are not. He told me that as my scratches are all on the plastic side, there won't be any rust even if I choose to repair it 15 years later. Well I am pretty sure I will scratch my car again shortly given that I have little experience in driving. So I would probably save the repair for future, when I get more scratches. However, I would definitely come here for any body work. This place is truly professional! read more

I went to Mcleod to repair my Mazda 3. I had hit a parking pillar with a front fender and it needed replacing. In the end there was also some hidden damage, and the lights and bumper had to be replaced as well. What I really liked about Mcleod (besides the good work they did on the car) is that they dealt very effectively with the insurance company. read more

Terrible customer service. Sent an email but nobody contacted me. Update: they contacted me 3 days later and apologized for the late reply. read more

I found Mcleod on Yelp so I feel an obligation to help others do the same! Had my car towed here from Mazama after an incident with a deer. It took over a month to fix because the job kept getting more complicated, but McCleod worked seemlessly with my insurance and kept me in the loop the whole time. They never minded when I called multiple times a day to check on the vehicle, they did their best to get only original parts, and delivered back to me a gorgeous, new looking vehicle. My anonymous service advisor at Mazda told me I had stumbled on one of the best repair shops in the state. I'm sure he is right. read more

These guys rock. Seriously. They were responsive to email. They answered questions. Took time to look over my car and get an idea of what I was looking to have done - they actually worked with me to address my concerns! That is NOT common in many businesses these days. The called to talk about work that was done and show me the progress to get my input on how far I wanted to take the repairs, and I couldn't be more pleased. No one looks forward to having to take their car to a body shop but I would not hesitate to take any of my cars back there again. The team is fantastic. read more

Nothing short of amazing from the moment I contacted them to the moment we picked up the car. The paint job is flawless.

I had someone run into my car in the parking lot. I hadn't been in this situation before so I visited quite a few body shops to get a better feel for them and get some quotes. McLeod was by far the best shop out of the bunch that I visited. They gave me confidence from the first interaction that I had with them and that confidence only continued throughout the process: i. First contact by email - Simply by providing a few pictures of the damage, Mark was able to reply promptly with a quote. ii. Visiting the shop - The operation was just much more organized and clean compared to Maaco and Kirkland Auto Body. You could tell that they knew what they were doing and would do it in an orderly, clean way. That made a HUGE difference in my decision to go with McLeod. iii. Mark kept me up to date throughout the entire process and ultimately completed the work quicker than expected. iv. The results spoke for themselves. You couldn't tell that there was any damage at all. The paint was matched perfectly. Overall, I couldn't be happier. Go to Mark at McLeod. I know I would if I needed anything else again. read more

Great experience! My vehicle turned out better than expected. I only needed some minor body work but the result is fantastic. I would recommend going forward. read more

I thought this was good, HOWEVER they have completely lost our trust. I believe they are overcharging customers among other things. My car sat in their lot for 14 days before they touched it. I was in a minor fender bender and the cost was $10,500, their estimate was $5000. Tell me how your estimate is that much off??? Our insurance dropped us due to the high repair. Now here comes the BIGGEST ISSUE I have.....RAT damage!!!!!! While my car was sitting in THEIR lot a rat got in and went to town. Cup holders, seats, foam underneath, seat belts etc. My car now has electrical problems as well!! I very nicely contacted them and brought the Big issue up.....Answer from them was pretty much your word against ours!! I no longer have the car I had prior to this fender bender. Mcleods is shady and CANNOT be trusted. You've been warned! read more

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Over the years if I had unfortunate damage to my vehicles, I always count on having the best quality of service and repairs from McLeod Auto Body. They are simply the BEST at what they do ! read more