Worst experience ever. Bought a Groupon and went in for oil change and rotation. Guy had no clue how to perform a rotation on a 4x4 and they snapped a lug doing it, then blamed it on discount tire who put the wheels on. Tried to charge me to fix it...I have since been told by the shop who did my oil change AND the parts store that the replacement should have been at Midas' expense. They were beyond rude about the whole thing including the condescending "sweetie" and "honey" while explaining whyI didn't know anything. Now I will be rotating my tires and fixing my wheel myself tomorrow night so I can off road this weekend. #midassucks #technicianfail. Midas #payingtoNOTgetmyoilchanged #midasismissingthegoldentouch read more

To start off, I rarely make any reviews on any platform for any particular reason or product. So if you have read any bad reviews and are unsure about Midas, I'd strongly recommend checking out this place first before passing on it. The store manager, Cody White, went above and beyond what type of customer service you'd normally deal with. The moment I walked in, he made the experience personal and friendly. Almost as if were we friends. He was knowledgeable about his trade and made it his best effort to help me with my vehicle. I came in for an alignment and balancing my wheels. I came out riding smoothly and feeling great about Midas. I will come back for any future repairs. read more

So sad how the manager handled our oil change issues. Made an appointment, brought our car in. Told the filter for the oil change was $40. Ok. Then told the lady that handles shipping the filter went home..... so how can you have an oil change without the filter.... My husband is not happy. We made an appointment. They knew the car. Knew what was needed but didn't have it available. Needless to say we weren't happy. Office person says he will just leave our car on the curb! This is not our first time here but we will never be back! read more

From the moment I walked in the door Tom was really down to earth and great. I had the guys install a Cat-Back exhaust and they all knew what they were talking about when it came to performance mods. Didn't have to go to a performance shop or the Infiniti dealership for my mods. Who would have thought Midas (at least this shop) would be really knowledgeable about performance mods. I would definitely be back to get my downpipes, heat exchanger and cold air intake installed and recommend others to do the same! read more

There are many auto repair shops that either try and take advantage of you or just don't care about customer service. I've been taking my vehicles to this specific Midas shop for years for oil changes, brake work, and other mechanical issues for my vehicles. These guys always provide good service and never take advantage of you, which is a very rare trait in this industry. A year ago I took my SUV in for a brake job and this week they were grinding a lot so I took it back today just to have them look at the system, thinking something went wrong. I was concerned about the warranty on the brakes, etc...the usual fears of spending money to fix something again. After a 10 minute inspection, they saw I had a lot of dry brake dust and gunk in my brakes causing the noise. They cleaned the wheels out, put it all back together, and had me on the road in less than 30 minutes with no charge. This has always been my experience with this shop and why I keep coming back. You definitely want to make an appointment as they are pretty busy some days of the week but so are all the mechanic shops in Vegas. Anyway, on my drive home I thought I'd give these guys a shout-out for doing such a good job on all my vehicles. Praise is rare these days. read more

Where do I start? How about after my boyfriend and I walked in and asked to get his car looked at because his check engine light was on, I jokingly asked the guy in the front "Are you gonna give us the Midas touch?" He laughed and said "You wouldn't want that." Then looked at my boyfriend and said "But you'd love that. She'd be still and could never say a word. Perfect for you. Haha." My boyfriend, being the most awesome guy ever, uncomfortably replied "No, I could never have that happen to her." The phone started ringing off the hook and the guy came back into the office to answer. A few minutes later, he had what appeared to be a heated conversation with someone he knew and suddenly said "God Da**" in front of four people who were in the seating area. I wanted to let him know that just because he had his back turned to everyone, doesn't make it appropriate for him to be screaming profanities. Finally, after the car gets looked at, the guy comes back and informes us that we need a tune up, the spark plugs replaced, and a fuel injection cleaning. I had already suspected the spark plugs and so I looked at my boyfriend while he was at the counter with the rep and said, "Honey, the spark plugs are most important, you don't necessarily need the fuel injection cleaning." Well, that just so happen to greatly upset the representative, who angrily said "Fine. I'll have them take the car out." He didn't even give us a price for the spark plugs or ask if we wanted it done. As soon as I recommended to my boyfriend not to do the fuel injection cleaning, the representative was done with us. So to recap: The guy who assisted us: -Yelled profanities over the phone with his back to 4 people -Made a sexist comment to my boyfriend about me -Pushed us out the door because we didn't want to do all services Lastly, the guy only ran a quick diagnostic. Any mechanic knows that having a general code spit out doesn't tell you the exact problem. Yet, he claimed that we needed those two things exactly when no full diagnostic was done. This guy should get a written warning and a class on manners. When my boyfriend took it to his usual mechanic he found out that all that needed to be done was just the spark plugs. $72 dollars later his car was fixed. Midas wanted to charge $179 (we called and asked later) for a job so easy a five year old could do it. read more

my name Marcel Robinson man I wanna say great place manger is coo asl and also took care of me got me in and got me siutated right away the whole team was great thank you guys !! read more

Tom is amazing manager. I have services three vehicles through him the last two years and have always had a great experience! Tom, truly cares about his customers and wants long term business and loyalty. read more

Someone referred me to this location and I was floored by their ability to help. I had the pleasure of getting help from Leville and Ernie. Simply, they listened and helped me. Even made phone calls for me. I was just so thrilled to not be treated like a number but rather a person who needed help, and they did just that! Thank you! read more

This "auto shop" took my car for a battery replacement and 21 days later I just got my car back. Had to threaten them with a consumer lawyer for them to fix my car. The manager Tom cussed me out when I asked for a reason why it took so lot ng to get my car back. Absolutely no customer service. Will NEVER go back. Regret ever going there read more

Went in and set appointment for oil change 10/28/22 and showed Groupon and was told it would be done for Groupon price $49.59. Dropped off girlfriends vehicle and asked if it would take longer than hour to be complete and was told no, only to return being notified the oil change hadn't been completed yet. After returning the second time to pick-up car sent girlfriend in to pay only to get sticker shock when she came out finding out she was charged double the price for the oil change. I was still at the location in 2nd vehicle and went in to inquire as to what happened. Talking to the same gentleman, who identified himself as Gabriel Warren the store manager, he claimed he remembered our conversation on price 1 day prior but didn't recall it on pickup when my girlfriend went in to pick it up. He said since she already paid he couldn't reverse the error and there was nothing he could do. He further went on to say he could take care of us next time. Next time? I explained to him there'd be no next time, he'd get bad reviews, and there would be a BBB claim filed. To which he exclaimed he'd be the 1 receiving them on the back end and that was fine and that he could take care of us next time. Next time? there won't be a next time dealing with a business who takes advantage of female customer practices like this. This was for the 3400 North Rancho Dr Las Vegas, NV 89130 location. read more

Midas - Groupon code - Auto Repair Near Me - Las Vegas, Nevada

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Recently bought a new car that needed all new tires. Gabe was awesome. He was able to find me a great price and the work was done in a timely manner. Thank you to all the mechanics who handled my car with care. great work and customer service I'll definitely come back. read more

My car needed an oil change and I went in and used a Groupon to try out the place and I think this place is #1 to go to. The customer service from Gabe was the best and I'm always going here to get my car worked on and will for sure recommend this place to other people read more

Unfortunately this is my second time here and every time the guy has a horrible attitude.Today unfortunately I made a appointment to come in for a oil change and the guy once again was extremely rude as before today we came in because of a coupon sent to our house and we will be leaving without it done due to the attitude of this worker.Furthermore the man is not wearing a mask and the waiting room area is filthy.I would reccommend getting someone here who actually wants to work not this bum read more

Midas - Auto Repair Near Me - Las Vegas, Nevada

I took my motor home to the Midas on North Rancho dr to see if they could put to chrome tips on my exhaust. They could not get any so they offered to add 13 inch's to my side by side exhaust They di not give me a quote so I thought it would be reasonable it only took about 30 min. to add to pieces and they looked good. Then I went into pay and to my shock the bill was $193.57. I was blown away and told the zero personality dude that was HI way robbery. But had to pay. SO BEWARE DO NOT GO THERE. it was no wonder they had no business. every other place I checked with was booked up for more than a week. read more

I was running errand today and needed to get my oil changed so I got on Google and searched oil change nearby Midas came up and I made an online appointment for 400pm. I was done with my errands so I call Midas and spoke with Tom he said I could come in at 300pm which was perfect when I arrived I gave him my keys and he took my car right in. I will forever be a customer here because he treated me like a person instead of a woman. And he checked everything and only changed what needed to be changed. No high-pressure sales to by stuff you didn't need. THANKS, TOM YOU ARE THE BEST!!!!! read more

I am extremely picky who touches my truck. I needed an oil change desperately (I was way too busy to find the time to do it myself) and I needed TPS sensors removed from my stock wheels and installed on my new after market wheels. The oil change was very quick. In and out in 45 minutes. I ended up needing two new tires for my new wheels. They were able to order them, and install the two new tires and TPS sensors the next day. All of the staff if very friendly and their services are quick! These new owners really turned that place around! read more

I usually went to another shop & business for my oil changes, but they kept giving me the run around...so I did some research. I went and got my oil changed here at Midas on Monday, August 23, 2021.... I simply called 2 hours prior, made my appointment, walked in on the dot, was out of there in 35 minutes! Car is in top notch shape! Staff is friendly and helpful! Ask for. Tom! He's the man! read more

Great service, good guys. Tom and John took the time to thoroughly go over my vehicle, making sure the repairs were to OEM spec, and did what they could without requiring dealership repairs. The job wasn't rush, and I didn't get the feeling at any point they were trying to upsell me on services or parts. read more

A customer called me Ghetto because of my review. I guess that is because I am African-American and called Midas out on their BS. Midas committed Fraud against my mother by charging her for a vehicle they did not repair, then wanting more money to do the repairs that were not done. I did not request a freebie as the Ms Sandra J stated. I guess you think African-Americans want freebies. I wanted Midas to do the repairs they were paid for or return the money that was paid to them. Please tell me where was the freebie. The door locks are still broken, nothing repaired. I cannot believe her Racist behavior and that she would insert herself into a matter that she did not have all the facts. I guess it's just typical behavior of people these days. read more

Family owned and operated. I have had my oil changed twice since new ownership took over. Very efficient and friendly. Did not have to wait very long at all to get in. I recommend these guys for honest service. read more

Well...I tried to give this business the benefit of doubt and unfortunately they have failed the test. Like a fool, I paid for the service before it was completed. The AC was not working on my vehicle and so I "scheduled" an appointment to have it repaired on Wednesday 6/13/18. I called the "manager" Scott and reminded him that I would be bringing the vehicle in. Well, he forgot about ordering the necessary parts for the job so we rescheduled for Thursday. Friday rolls around and I take the car to the shop and still, the excuse that I get is that the parts were not all properly ordered because "Scott" was off sick. I paid for the work to be done and it was not done. Saturday, 6/16/18...still, the part(s) needed to fix the car have not arrived and of course the manager "forgets" to call me and tell me that the work would not be done on time. Closed on Sunday. I go on vacation on Monday, 6/18/18 and here I am now without AC and I will be gone for a month. Really? So, now I am in contact with my credit card company, disputing the charges from this rip-off artist. This business needs to address the following systemic problems or they just need to shut down and go out of business: 1. Lack of leadership from the TOP. Management is lacking and unprofessional. No uniform. These guys actually wear gym shorts and dirty t-shirts. 2. The owner needs to address a lack of quality front desk personnel. 3. Poor customer service 4. Lack of communication between the technician/front desk to the customer. 5. Insufficient mechanics on hand. While I was on site during 3 occasions, I observed only one mechanic on duty. How and when does the only mechanic get a break or go to lunch? 6. The customer should NEVER go home with a broken vehicle after paying for services that did not resolve the problem...EVER! Wake up Mr Midas, Scott and the owner of this business and get off your butt and fix your business! Update: On 8/9/18 I get a call from the owner of this particular MIDAS store. This moron actually asks me to bring my car in so they can finish fixing my car. Yeah right. The goof actually goes on to say that I should not have paid for the work if it was not completed which I agree with him on this. He then states that he wants me to bring my car in so that they can remove the parts that they installed. Really? This business owner is totally delusional. read more

The mechanics ate their lunch in my car? left a greasy hand print on the door. The front desk help tried to bill the credit card for double of the quote price. the work area is a mess and the rest is history. I would never go back here again and would like to see who is leaving 5 stars? really! read more

Where do I start? Dropped off my car for an oil change. Paid and picked up my car. Drove 1/2 a mile or less before my oil light started dinging at me, my car filled with the smell of oil burning, and by the time I could safely pull over, my engine was smoking. I called the store and explained to them what had just happened. They sent the mechanic out to fix it in the parking lot and refused to tow it back to their shop. So I had to take the risk of driving it again to get it back to the shop. When the manager refused to tow my car back to the shop, I stated how I was treated wasn't right and I would be contacting BBB. He laughed at me and hung up. Their story: "Someone put the wrong oil filter in the wrong box and put it back on the shelf." So after 3.5 hours, I got a refund, headache, and oil change. Avoid this place at all costs. Not a happy camper. Day ruined. read more

Midas - I don't think "Daddy" changed my oil. Would have been done right if that were the case. - Auto Repair Near Me - Las Vegas, Nevada

I took my brand new car here after my nephew accidentally put Diesel in it. They flushed the car and got it working back properly. Imagine the heartache thinking how you your warranty will not cover and you have to be out of pocket 3k after a out of state move. The front desk manager is excellent, knowledgeable and personable. The mechanics are efficient and dedicated. I am forever grateful for the team bringing my car back to life. read more

I have gotten a couple of things done here on my truck over the last 5 years. Yesterday I went in because my breaks were grinding. I was greeted by the manager Tom. First time I've interacted with him and found out he is the new manager. Really nice guy and very knowledgeable. Reasonable and fair price and great work. I I'll be going back without a doubt in the future for any repairs I may need. I would definitely recommend them to any friends and family. read more

And btw you said the brake light was due to instrument cluster. Again wrong! It was the float in the master cylinder that was setting the light on. Completely wrong diagnosis and bad customer service. read more

Just a heads up. You must have an appointment to see these guys for an oil change. No biggie considering the environment we find ourselves navigating. And this isn't the reason for my poor review and 1 star rating. It's the manner of which I was told. Very rude. Been here as a regular and due to the rudeness they have lost a customer for good. No biggie. I'm just 1 person. I'm sure Midas will be fine. It's sad that basic customer service and kindness doesn't exist. We need it now more than ever. Midas, fix it for future clients. read more

I wish I could give "0" stars. Midas Oil Change at 3400 N. Rancho in Las Vegas Nevada is a total scam. I bought a Groupon for my wife so that she could get her oil changed. The Groupon was for, and clearly states good for one synthetic-blend oil change. According to the Groupon, you must make an appointment first. My wife called numerous times over the course of two hours. Finally, she was able to get through and make her appointment. When she arrived at the N. Rancho store, she was greeted by a very rude employee with grey hair, when my wife asked for his name, he refused to give it to her. He then proceeded to chew her out for bringing in the printed version of the Groupon. The Groupon clearly states that the printed version is perfectly acceptable. Once this mental midget got beyond the fact that he was presented with a paper copy of the Groupon, he proceeded to tell my wife, that the synthetic-blend would cost extra. This is beside the fact that the Groupon was purchased for, and specifically states for a synthetic-blend oil change. In addition, this so called "technician" told my wife that her vehicle takes 7 quarts of oil. Really? I have changed the oil in her 2012 Camaro V-6 many times. It's obvious that they were trying to scam my wife for an extra quart. It is quite apparent that this is a common practice for this particular location. There was another female customer present, and they were pulling the same scam her as well. My wife asked for the technician's name once more and which he refused again to give her his name. Sounds like he has something to hide. She immediately left without her oil change completely discussed with this establishment. In closing, this location seems to be scamming women. Take this advice and stay away from this place of business. I am also filing a compliant with Groupon and with the state Attorney General as well. Please spread the word that Midas on N. Rancho is a complete and total rip-off with very shady business practices. read more

Had an appointment, left work early to get my oil changed and was told, kind of rudely that I didn't and had to wait an hour because he was behind. No point in making an appointment. read more

I've been coming here for over a year now. Tom and the crew are excellent! I do all of my repairs and oil changes here, now. I won't go anywhere else. This is my go to shop! read more

It takes them 4 hrs+ to install a window regulator. What a waste of a day. That's $500 I'll never get back. I can't believe they charge so much for this kind of terrible service. read more

I took my car here for an alignment and it was the worst car service I have ever had. I told them that my car pulled to the left and it still does. I literally got my car back in the exact same condition as when I gave it to them. They didn't even attempt to straighten the steering wheel to at least make it seem as if they tried. Just horrible service. It was a complete waste of my time and money. DO NOT TAKE YOUR CAR HERE! read more

Wouldn't you know it we go on vacation and our brake caliper was grinding down on the back of the rotor and needed to be replaced asap. A quick google search for the closest Midas brought us here. Scott not only made us feel like family but went out of his way to make sure we were getting the right work done on our SUV. Long story short Scott and all the technicians are amazing and all deserve recognition. read more

Where to begin. Stopped by and explained my situation with my car to them prior to making an appointment to make sure they would be able to fix it. I am a retired mechanic while in college for 15 years. So, I was very aware of the situation with my MGB. So, I took my MGB into them, talking directly to Jon (Midas Mechanic) and Tom and explained exactly what was required. Was told it would cost about $100-150 but they would let me know exactly. I never got a firm price, I never got any correspondence about what was going on, if it was repaired so I contacted them. They told me "he worked on it for over 3 hours" but couldn't or didn't do anything. My first thought was it should take 20-30 minutes at tops to realize weather or not you can fix something. Not 3 hours. So they said they would "get back" to me later and come up with a new game plan, or research it. Never heard a word from them. It never happened so a day later, I go down to their shop and my car is sitting outside. I go in and was basically told they couldn't do anything or they would have to do this or that. So I told them I will just take my car. They charged me $100 for doing nothing, and after I got back to my garage I noticed that the bolts on the exhaust manifold now were completely stripped........and it cost me $100.00 for them to do that. So you be the judge. I personally wouldn't have even given them a one star if I could have. For simple things that are easy, oil change etc. this is the place. For anything technical........take it to a professional mechanic with proven experience. And Tom, before your boilerplate response, yes I am not happy and your correspondence and truthfulness is terrible. read more

Had a deal from Group on for A/C recharge. I told Rick the manager that the car blows hot air at stops, what is the reason? He said you need recharge. I asked about the process, he kinda reluctantly said they will vacuum the moisture and then add freon. I asked how long would it take, he answered one hour. I have to tell you when I got to the shop, the guys working there were seating around b s ing and they did not look professional. Anyways they took my car in and the guy who was going to do the job, came in the office sand asked Rick questions about the recharge that made a bit uncomfortable. The car was done in 20-25 minutes and I did not try the A/C that day, since it was over cast and cool. But the next day, it acted the same way. I called and asked to talk to Rick, the asian guy who acted kinda weird the first day, answered and asked me to call back since Rick was busy, I asked him to take down the message and have him call me, he never did. It cost me $66 for the job. I emailed Group on's customer service with the issue, they reimbursed me $30, and I am sure they will have them on their radar. I would NOT recommend this place to anyone!!! read more

This Midas is always top notch in regards to customer service and honest quality service of my car.

Midas has always been really helpful. Mostly I go there for oil changes but I've had my brake pads replaced there too. I always make an appointment for the oil change but I don't think making appointments really matters because I've never had an oil change take less than an hour and a half to two hours. That's a long time to spend every few months. They also always ask if I have a Groupon or coupon and I never do so it makes it seem like maybe they inflate their prices knowing that most of their customers bring in coupons for $20 off? I don't believe I've ever been asked to sign up for receiving any either. I do like that they don't push you to buy air filters or windshield wipers every visit like other chain auto shops in town. I liked coming here because it was close to my work and I could stop in on my lunch break but it's so consistently busy and backed up that I either need to plan better to not take time out of my work day or find somewhere else. read more

This is by far the worst customer service I received in a long time. I travel quite offten and I had forgotten how it was to get shitty customer service. Not to mention I'm in the service industry and have been for the last 10 years out of college. I purchased a Groupon for an oil change and there was a few locations to choose from. I called around and picked this location because it for my schedule. I acknowledged the fact an appointment was needed for use of the Groupon. I called and scheduled one a few days in advance. Upon arrival I informed the gentleman at the counter I had an appointment and a Groupon. He preceded to check the computer at which point he informed me I was not on the schedule. I told him I called in advance and he got defensive. He told me I wouldn't be able to get my oil changed because they could only take a certain amount of Groupons in a single day and I didn't have an appointment. I got upset and informed the gentleman that because one of their worker's forgot to put me in the computer I was being punished. Not to mention I drove 30 min to be there. The guy pretty much shoed me away and said that there's no way I could use the Groupon and to come back another day. My concern was when I called the store manager the gentleman said there is no way of telling how many Groupons are scheduled in one day and they can only take 5 per day. This means they schedule a bunch of people and tell them they are out of luck upon arrival. I think he was lying. Either way. What a crappy way to run a business. Not to mention the way I felt after leaving. Ruined my whole day. Jerk. read more

I only go to fix my cars to Midas. This location is the closest to my house. Scott is an awesome manager. He had no trouble with fixing everything and explain me what was wrong with my older BMW. read more