This is our second Findlay Acura purchase. We have owned 4 Acuras and they truly are the best vehicles you can own. Everyone from Sales to Service have all been so kind to us. They really go out of their way to make you feel like family. We will never purchase anywhere else. If you are considering purchasing a vehicle, you owe it to yourself to go to the Findlay Auto Group. read more

Findlay Acura - Purchased a new ZDX from Findlay. We LOVE it. - Car Dealers Near Me - Henderson, Nevada

Honda serviced my Civic and CR-V. Bought a Prius from Toyota. and that was a nightmare when they damaged the car at delivery - had it fixed and the Color Point screwed that job up and tried to blame ME for their orange peel paint job when I went to pick it up. When I bought my Acura it was because they had what I wanted and no other reason.. Probably won't buy another car from any Findlay store. I wasn't pleased with how the purchase of my 2019 RDX went in September 2018. I'm not pleased COVID locked everything down and almost 9 years later - the warranties I bought are all expired even though I don't even have 35k miles on my car...even though NV law specifically states warranties run consecutively - not concurrently - to factory warranties. Legally, my car's extended warranty should still be valid. What burns me more than anything is every time I come in for an oil change or service, they're running comps on my car without my authorization, wanting to give me less than $30k cash for a vehicle that's seriously under mileage, never wrecked, and refusing to consider the OEM aftermarket extras I bought at the time of sale (parking sensors, heated steering, remote start), going so far as to imply I'm lying about what I bought and when they unlazy themselves to check my records..they have the nerve to tell me the extra's only gets me an additional $500 on their offer. I promise you I'm the only BASE AWD owner with these features on the new 2019 bodystyler edesign that released in 2018. Give me a break - I worked auto finance in another life and am now in insurance and deal with repairs, totaled cars and ACVs all day long. I also recently learned - 2 weeks ago - the tint they charged me for at the time of sale WAS NOT EVEN DONE! The glass was stained by the manufacturer and the tint shop only removed tint from the front driver and passenger windows. $1k upcharged for work that was never done. Why am I not surprised by this??? Mike in Service has been fab the entire time I've owned my car and if it weren't for him, I'd probably take my car elsewhere. He's also the reason why I'm giving 3 stars because honestly, if I could give 0, I would. read more

Can't speak highly enough about this dealership and there employees. I leased my last 4 cars from cardinaleway Acura. I went back to them to either do 2 things, buy my leases out or lease 2 new ones. I went in for pricing and they quoted me over $8,000 for warranty's for both my cars, and over $1500 to lease new ones. I then reached out to Findlay Acura and was contacted by Robert. I let him know where I wanted to be. He was very transparent, let me know what was realistic, and took care of me and my wife and we ended up purchasing 2 cars from him. Then when we arrived the general sales manager Braxton came out and greeted us and helped as well. After the sale was done I was followed up by not only the sales person Robert but the manager Braxton as well. You're not just a number here. I highly recommend if you're looking for a vehicle ask for them and you will be in good hands! read more

Charles Clark was amazing! Drove 2 cars and chose this beauty with all the bells and whistles. He didn't pressure us and worked hard to get a deal my husband was happy with. We have bought several Acuras at the other dealership in Vegas but the Findlay team is exceptional. Made the buying experience incredible. Worth the drive out to this location . Happy customers! Thank you Charles read more

Findlay Acura - Got our dream car! - Car Dealers Near Me - Henderson, Nevada

We purchased a 2014 MDX at Findlay Acura after our 2017 Forrester was totaled. After 3 months we're still delighted with the vehicle that's an upgrade in every way, with a clean carfax, the MDX was originally purchased and serviced only at Findlay. Charles was a joy to work with and we got a great deal, out the door including tax, for less than the asking price. Purchase only took a few hours from the time we test drove the car to completing the sale and they placated our son with a buffet of complimentary snacks. The sales manager, finance guy and service dept. guy have all been courteous and professional. We're going to continue to service the car at Findlay, and would happily recommend them to anyone looking for a great car buying experience without all the usual bullshit. Thank you Findlay Acura! read more

Findlay Acura - 2014 MDX - Car Dealers Near Me - Henderson, Nevada

Findlay Acura is located in the valley auto mall in Henderson Nevada. They are part of the Findlay automotive group consisting of Acura, Toyota, Honda and more. To say that I'm completely disgusted with Findlay as a whole, would be an understatement. My tale begins in 2022 at Findlay Honda. I took in a 2006 Honda Ridgeline that had a misfire code on the check engine light. I was told that it had bad heads. I had the heads replaced, turns out the piston was bad not the heads. So now I pay for a factory short block engine, they'll use my new heads on it. Findlay used an old timing belt from the old engine without my consent and that broke 5000 miles later. Findlay allegedly replaced a ton of valves, and cobbled it back together. 5000 miles later, it blew up. There was a cracked piston from the belt breaking and the valve smacking it. They knew it, they just didn't want to take responsibility for it. Findlay flat out refused to take any responsibility after I spent about 7000$ total on this debacle. And got 10k miles out of a factory Honda engine. I was Fortier told a factory engine only has a 12 month 12k mile warranty, which wasn't was the former service advisor told me, he said 3 year 36k. Regardless, I wouldn't trust Findlay to change my oil now. Their service people are shady, they will do things against what is right and proper by industry standards and they will flat out screw you in the end. $5000 later, I'm on my 3rd new engine. Rest assured Findlay wasn't allowed to touch it again. read more

Findlay Acura - Service entrance - Car Dealers Near Me - Henderson, Nevada

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Best dealership in Vegas! Just purchased my second car from them. Jamison, GM was on the sales floor assisting his staff. He's the best in the business hands down. Lupe, salesman was literally the BEST. Helpful, patient, knowledgeable, kind and helped me choose the best model and color car for me Braxton, sales manager was fast and fantastic, kind, knowledgeable and got the most for my trade-in. Dante, finance was helpful, informative and detailed I'll seriously never buy a car anywhere else. I didn't feel rushed or pressured. Throughout the week I was in contact with my sale person, Lupe, to assist with the EV app and anything I needed. Even Charles, salesman assisted me several times. I would recommend Findlay Acura over and over. Don't go anywhere else! read more

Findlay Acura - 2024 Acura ZDX S-type Findley Acura - Car Dealers Near Me - Henderson, Nevada

I purchased a used vehicle end of February and explained my situation on how I am giving the vehicle to my son in another state. Sales rep was awesome. Super friendly and not pushy so that part of this was awesome 5 My experience with service the few times I've been there this past month also has been great 5 Finance went smoothly, explained the situation above and was told when I go to register the vehicle with DMV, I can ask for an extension to drive it to CO and they will give me the title right there. I won't have to pay NV registration since it will be registered in CO. Fast forward 30 days, I go to DMV, they don't have any paperwork from the dealership. They issue me a 30 day temp so I can get it to Colorado. I called the dealership today, spoke with the finance guy, he doesn't know what I'm talking about and doesn't remember the sale. (Although I've been there 4x since then) but it's fine. He gives me the phone for the title folks in the dealership. Called title and spoke to a gal who said, they didn't process my paperwork and it's still sitting there. I explained the situation once again and she's like there's nothing we can do once DMV has it and sales nor finance told us to rush this. I am beyond livid. I was told one thing, that wasn't true and now 30 days later, paperwork was never even submitted to DMV so nothing has been in the works this entire time. If i would have known that, I would've obviously called title and asked for the RUSH so I don't have to pay NV registration AND Colorado registration in a month period of time. Lesson learned...don't believe what you're told about any paperwork and FOLLOW UP YOURSELF if you need your title processed in a certain timeframe because it's just sitting on a desk for at least a month before being sent to DMV. read more

Everything went smoothly; Tanya and Robert were extremely helpful and highly knowledgeable about my specific needs, offering tailored solutions and expert advice throughout the process. read more

Thank you always to Mike in service. He's always efficient! Also, thank you to Lupe for getting me into a new lease and being patient and informative with everything. And to the entire staff, truly appreciate keeping track of texts and replying back with information. This is a wonderful service provided. I've had 3 vehicles from here and they are amazing. Never had a single issue. read more

Finley Acura shame on you. You sold my husband who has special needs because of several back-to-back surgeries. He doesn't have a job I don't see how you sell a car to a special needs person who doesn't even have a job. Human greed much more that human decency read more

Matt Almosara is one of the nicest and down to earth car salesman. I highly recommend you go to him. He helped me and my wife and was very respectful and helpful. read more

Findlay Acura - Car - Car Dealers Near Me - Henderson, Nevada

Lair lair lair. Went in to buy a vehicle. When asking for otd price and wanting to get a lower price they could not do it. Ask if anyone else can do it then they can price match. A couple of days later I got another dealer with a different quote and lower price. Show them the information and now somehow they cant do it. Told me I would have to come in. Sounds like a dealer that can't keep their word. Always have everything in writing before going in. read more

Excellent customer service! Charles and Melvin were awesome sales reps, they both assisted in the purchase of my 2018 Tesla! Whenever I had a question they responded immediately. The manager also took the time to introduce himself during signing. Dora and Dante in financing made everything go smoothly. Thank you to everyone at Findlay Acura Henderson! It took me 2 visits. One to look at the vehicle and get paperwork started the second trip was to pick up the vehicle, both times they sent me an uber. While waiting they had a variety of drinks sandwiches and snacks. Outstanding customer service!!!!! read more

Findlay Acura - 2018 Tesla - Car Dealers Near Me - Henderson, Nevada

Matt Almosara is probably one of the most underrated salesman there at this dealership. He was very attentive and helpful with my husband and I. Made the process of buying a car, SO easy. If you're seeking to buy a car there, you HAVE to go to him !! read more

Disappointed in the service here. I asked multiple times regarding a second key on the vehicle I was purchasing and the question kept getting ignored, shrugged off. Till I finally asked before signing and was told there was a second key that they just had to get it from the employee who accepted the trade in. So I signed the deal only to find out it wasn't an employee who had the key it was the previous owner who is no longer responding to them. Now I'm left with one key when told prior to signing they're was a second key that I would just need to come back the following day for it. When I returned it didn't help the fact that I was standing in that lobby for 10 min for them to tell me they were still waiting for that employee to come in just for it to be dragged out for three more days. If they're willing to make up lies for a sale who else knows what they're willing to do. read more

I had a very disappointing experience at Findlay Acura due to unprofessional behavior from staff. the sales manager named Braxstin was very dismissive and had a lack of respect not only towards me but even to employees, yet the porters were nicer than he was??? also is there no teamwork at Acura?? I see sales being extremely rude to employees too Additionally, when I came into the dealership a DUMBASS ALMOST RAN INTO ME and come to find out it was a sales man named melv or Melvin Overall, the lack of respect and safety was disappointing and reflects poorly on the dealership. I am glad I did not go through with a sale here!!! read more

My husband and I came into Findlay Acura genuinely intending to purchase a vehicle, but unfortunately our experience was extremely disappointing. The sales manager, Harris, was unprofessional, condescending, and dismissive from the moment we arrived. He refused to discuss numbers with us and wouldn't even engage in a real conversation until we submitted a credit application--something we clearly stated we were not comfortable doing before seeing any figures. His attitude made us feel talked down to and completely blown off, which is the opposite of how a customer should feel when they're ready to buy a car. On the positive side, the salesman Matt was fantastic. He was kind, patient, and genuinely helpful. He deserves a much better manager leading his team--and honestly, a raise for the level of customer service he provides. Matt was the one bright spot in an otherwise negative visit. After leaving Findlay Acura, we went to Cardinale Acura and had a completely different experience. They treated us with respect, worked with us without any hassle, and we were able to agree on a deal quickly and professionally. Do better, Findlay Acura. Customers shouldn't have to go elsewhere to receive basic respect and transparency. read more

Bought a used Mercedes Thanksgiving weekend, no issues so far. They give you bullshit fees on their initial cost breakdown - don't fall for it, make them take it off. I had them take off $5k of trash add-ons. The sales manager is smarmy as hell and I really didn't like dealing with him. Kept saying things like "well, since you're a nice lady" .. I told him to knock that shit off but its such a schtick for him he couldn't help himself. Shannyn was my sales rep - she was just learning but seemed good to deal with. Haven't had any contact with them since, but I would never come here for service anyway. read more

Victor Evans is the guy to go to. He was great to work with and really went above and beyond to secure our desired car and ensure top quality. During our test drive he accurately describe a vehicle's capabilities to me and my daughter. I was impressed with the exceptional customer service I received when purchasing my car. Thank you to the entire team! read more

Findlay Acura - Car Dealers Near Me - Henderson, Nevada

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Amazing salesperson & wonderful service team, Robert is the kind salesperson you wish you can come across. Never pushy & really listens while trying to help. read more

Melvin b. Is an amazing car salesman. Very professional and friendly. Always has a smile on his face and made me feel comfortable through the process of getting into a new car. He thoroughly explained all I needed to know and walked me through the process with ease. Within the past 4 years my family and I had purchased 4 cars from Findlay Acura and never a disappointment. Service is on point all the time we visit. Shout out to Melvin for being AWESOME. I'll continue referring people to acura and to see Melvin. Thank you so much. I love my new car read more

Jack was amazing. He greeted me right away and opened the door. I was looking around at different brands in the area and he was extremely helpful kind and not pushy. I recommend him if you go to Henderson acura read more

Cruz is With the finance department. I got my Tesla from this dealership. When I went to sign my papers, I was very clear with Cruz that I did not want any of the add-ons which means The tire warranty, any warranty that the dealership was offering, I did not want it, and I made it very clear with him. Cruz was able to be sneaky and placed it on paperwork that I wanted the tire warranty. I trusted him and he went behind my back anyway, and did it! I was so upset. I'm forcing myself to stay away from this dealership because I want to do something that I really shouldn't do. However, I do want to warn other people. Read your guys's contract contracts and record the whole interaction from start to finish. These dealership workers have nothing better to do Get off on people any chance that they get. No matter how cool they seem. I Was OK with Cruz and then the IRS notified me That I forfeited $4000Dollar credit towards Tesla and I gave it up to acura.What person in the right mind would forfeit $4000 Dollar credit and willingly give it to a dealership?? Yeah, someone who got scammed! I will be seeing Cruz soon but seriously he sucks and It will take everything to Control myself when I see him in person in the next time. I do have proof as well, so if anybody at this dealership wants to try and debunk this trust me, I will drop this proof. read more

A great car dealership with very good people working there! This is my second car purchase with Findlay Acura and I will be back when I need another well maintained car. The customer service is excellent here, but my favorite salesperson is Melvin Baguinon! I bought both of my cars from Melvin and I highly recommend him due to his kind and professional manner. All you have to do is inform Melvin what car you are looking to buy and he will have it waiting for you at your appointment. He will work hard to get you in a car that fits your budget and your dreams. Thank you to Melvin and Findlay Acura. read more

DO NOT GO HERE. Husband bought 17,000 car. As soon as I got on passenger side maybe 3 days after purchase we realized window didn't go up. Called was told they would order part and call us. Days go by, called back, told waiting for our warranty to go through so they can order the part. I cant wait to find out who warranty is under, so I can advise them, that Acura Findlay is scamming them and the buyer. read more

Junk fees. Shady contracts. Dishonest staff. Everything we don't like about car dealers, you will find in my story, and you will find it at Findlay Acura. Two weeks ago my wife and I bought a new Integra and traded in a 2015 Honda. We didn't come prepared with the title for our trade in, but not to worry they said. They take a $250 deposit in case we can't find it, and they assured us we are good either way because the Honda had been paid off for years, and the fee we paid allows them to get it on their own. And then the phone calls start. We are home with our new car a few days later, and at first it's just a request to get us the title for our trade-in. Not a priority for us we tell them, but sure we'll get around to it. (After all, we paid the fee that lets them get it themselves!) And then another call. And another. And now they have my attention but I want to understand why this matters so much, because everything until this point doesn't add up. I call them back, and all of a sudden they get 3 managers on speaker phone yelling and threatening to repo our new car if we don't get them the title from our previous lender! Out of nowhere! On the last call, I asked over and over if they could show me in writing what my responsibilities are and what the next steps are, and why the $250 fee I paid doesn't cover this. As it turns out, that $250 fee is not in the contract at all! They just TOOK it. I've verified that no other Findlay dealer charges this fee. I've done everything I can. We called our old lender and got what they asked for. And I've written emails to request this fee to be refunded and they are simply ignoring me. I will probably never see that money, but people should know what they are getting if they buy from these people. read more

Omg so where do I begin my name is Elaine Griffin I went into Finley accurate this morning or this afternoon at 12:30 this afternoon by 3:30 this afternoon I had myself a brand new 2017 Hyundai Elantra and the professionalism that they had was overwhelming they were direct to the point we didn't have go back and forth I told him what I can handle and this is what I got and I walked away with a brand new car so thank you Michael thank you Mr Harris thank you Ryan thank you everybody who helped me over there you have no idea how extremely happy and pleased I am with your business today I give you guys a 1000% rating you went above and beyond of helping me today. read more

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Worst used car experience in 35 years of buying cars. Was hoping this would be the 8th Acura purchase in the family, but Harris, the finance manager, sales guy, and sales managers all made this the absolute stereotypical worst purchase of all time. Car listed at $26,995 but let's add a Findlay Package for $3k that includes mats and some ridiculous junk fee of $3k for paint chips or rocks. Now the 2017 MDX is $37k with all items. Harris says "let me call corporate and try to get these reduced". Are you insulting my intelligence, Harris? Yep. I walk away, come back and they have reduced it $1k. I leave the premise and the sales manager miraculously reduces the price without those two items and says "do we have a Deal?" Via text. So wait... if I'm a stupid customer and didn't ask, you'd just charge the $6k in junk? And now you're doing me a favor? All of you, every last one of you, are absolute bottom of the earth scum. Horrible experience and those that have said they had a great time here, maybe you should rethink how they absolutely screwed you on your purchase. Also, I wonder what my deal would've looked like on June 30th vs June 7th. We will never know but many aspiring car buyers will learn their fate in the coming weeks. I advise extreme caution folks. Sidenote- I went to the restroom and was in a stall as Harris and the sales guy talked crap about me and thought they had some ridiculous angle that I didn't have a vehicle to trade in or to drive away in since I Uber'd there. Talking crap about a client while he's in the bathroom is absolutely the icing on this. Wow. Did you guys actually think since I uberd to your place I had no other choice? Findlay Henderson - everyone involved in this should feel ashamed for doing their absolute worst. Can't wait to share this with the local news. You messed with the wrong person. read more

I recently visited Findlay Acura in Las Vegas and had a fantastic experience, even though I didn't buy a car. The staff was welcoming and knowledgeable, and the showroom was well-organized with a great selection of vehicles. read more

I had no plans of purchasing an Acura! I was just "looking" at new cars and my son suggested we stop by Findlay Acura n the way to another dealership. When we arrived, a salesman came out to greet us and he was AWESOME from the moment he introduced himself. Charles Clarke IV. He listened to what I was looking for, suggested leasing vs buying, laughed with us and genuinely cared about my concerns. I never felt rushed by him even for a minute. He went over different options of Acura's and incentives. We test drove 2 vehicles and I decided (with my son's help) to lease a 2025 RDX. It is beautiful! But to me it's just a car. I didn't want to sign that day and Charles was very understanding. I called him the next morning and had a couple concerns. He worked them out and I went in that afternoon to sign and drive. When we went in, Charles had homemade cookies his wife had made and shared them with us. He sat in my new car with me for more than an hour going over every detail of the car. Then before I drove away, he prayed over me and my new vehicle. I was so grateful! I have purchase MANY new cars in my life, but never have I had a salesperson that was so much fun, attentive, and made me feel like there was no rush to sign on the dotted line. Charles made my experience a pleasure instead of a nerve racking ordeal. If you are looking for a new car, go see Charles at Findlay Acura. Tell him Donna sent you. I promise, he will take good care of you and you will be happy. Thanks Charlie for the best car buying experience I could ask for. You are the best! read more

Findlay Acura - The best salesperson around! Charles Clarke IV - Car Dealers Near Me - Henderson, Nevada

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What a joke got a maintenance and warranty. The sales man told me it would only cost 100 dollars per event. Went in for basic maintenance and paid 700 almost 800 the service writer is a lying MF that told my wife it would only be two hundred extra and basically took advantage of her probably because she's a woman. People when you go to this place make sure when they recomend something that you get the price and make sure it's a must be done thing because they will rip you off read more

Joshua went above and beyond to help me get my Integra Type S at MSRP, and I couldn't be happier! The moment I walked into Findlay Henderson Acura, he greeted me with a big smile and made me feel right at home. He invited me for a test drive, patiently answered all my questions, and shared so much knowledge about the car that I felt confident every step of the way. You can tell he genuinely loves what he does. It shows in how passionate, friendly, and helpful he is. The whole buying process was smooth, stress free, and even exciting. I never once felt pressured, just supported and understood. Honestly, this has been one of the best dealership experiences I've ever had, and I'll definitely be recommending Joshua and Findlay Henderson Acura to all my friends and family. Thank you Joshua! read more

fat white guy rushed me to bring back the car and gave my car back 4 hours later after they cut this wire. Making a bbb complaint. I didn't get name this isn't how the car came in she gets it back 4 hours later with a engine light on and a cut wire going to find out stubby! !They really cut a wire!! It didn't go in like that now my audi is sputtering thanks to husky the grouch!! Fat a**!!! Oh let's not forget the flat tire you can tell was damaged on purpose. I would never want to own an Acura fatty turned me off to the brand. Welp hope he eats a lot of grease. Filed with BBB. They still have not updated the finance company that this deal is done! If I see a missed payment from a car I don't have I'm going to snap!! I would NEVER BUY AN ACURA read more

Findlay Acura - Car Dealers Near Me - Henderson, Nevada

Financed a 2019 Mercedes c300 here 55k miles. Haven't even been able to drive it. Engine light after engine light popping on the dash since driving it off the lot. Wait actually? Since the damn test drive there's been lights on the dash but "Hey it's probably nothing we'll take care of it". Absolutely terrible attention to detail by the mechanics. I've had to waste many hours of my time dealing with this place back and fourth and back and fourth. Severely unprofessional. The people are nice but I'd never do business with this place again or any Findlay after my experience. Will tell anyone that asks to stay far away. They've had the car in the mechanic shop longer than I've had it and have put more miles on it than I have quite literally. Weeks are past and I've still yet to drive the car without lights on the dash. Zero updates without me calling or texting in. They sold me a car with a failing cooling system in the engine and let me drive away putting me and my family in potential harm. TRASH. They'll put you in an oven on fire on wheels if it gets a sale. read more

Findlay Acura - One of the various engine lights immediately after purchase - Car Dealers Near Me - Henderson, Nevada

Another great experience here! I recommend contacting Travis their Internet sales manager ahead of time. He saves you a lot of time and trouble and will get all your numbers and prices and payments lined up ahead of time. No more sitting while someone goes and "checks with my manager." He easily worked out a great price for me on a lease of a newly redesigned 2021 TLX Advance SH-AWD. He even got me out of the last two months of my 2018 lease with no extra cost to me so I could take advantage of the Acura incentives in March. He got me zero out of pocket cost and threw in a bunch of accessories too. After all this I got a new (more expensive) TLX for barely more than my previous payment! I recommend Travis for a very low-pressure sales experience! read more

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My family has owned Acura(4 currently) for years, and every other dealership used has been pleasant for the most part or at least able to correct any issues. This dealership has been nothing short of a nightmare with the service department. While purchasing my item, we were assisted by the assistant manager. We brought the core in immediately, so with that not being the norm it changed the process. We were informed that he was going to keep the box, which was unusual but we didn't object, after all was said and done we never were given an invoice. So after getting the part it turned out it wasn't the part at all and was never touched so we took it in for return and this is where it got messy because we were met with hostility. They questioned why we didn't have the box, had to call the assistant manager to confirm, then we were informed that we had to pay a restock fee of 30%. We were never told about the fee and were advised it was on the invoice, the Invoice that we NEVER received. We were able to negotiate that fee down to 15%, although when they went to issue the refund, we were informed that the register was not set of override for 30 to 15%, so were advised that we would benefit from this obstacle, although when the configurations came through that was not at all true. They were taking more than the negotiated amount. At any rate it is my strong advice that you use Cardinal Way Acura. It is by far a much more seem less experience and actually customer focused. This place is a never again nor will I ever buy a car with them and we are an Acura family. Very disappointed. read more

If your credit is less than perfect pls stay away from this place. Not only you will get the worse deal of your life, but they will deceive you. After my deal was closed I come to find out my car only had a spare key. No original programmed keys to lock your vehicle or even something simple as a floor Mat. Not recommend and will not be back. I was told I would get a key programmed but they didn't keep their word. read more

Seven years ago this dealership had one of the best managers around. A former marine, he had integrity, honesty and the utmost respect for his customers. Fast forward to today and the new guy is an angry liar. Angry because he's angry. A liar because he lies. Before going in we asked (using their website option) for a sale price, rather than rely on the MSRP at a time when car pricing is unpredictable. We were emailed a sale price essentially the same as the MSRP that even showed our payment and gave us the option to complete the purchase. So we went to the dealership. Yet after the test drive we discover there's a $7000 mark up. If they can get that much for a $60,000 vehicle that would be $55,000 before the new models arrive in any normal year, then so be it. But we are not interested in being gouged. Moreover we were annoyed they got us to drive over on false pretences. The "sale price" was nothing of the sort. When we expressed our shock, the managers response was ignorant and arrogant. Instead of admitting (at minimum) that their email could and should have been clearer, he bluntly declared that the mark up was displayed in the vehicle (which it was). But he told me I was "being an asshole" and needed to lower my voice (I wasn't shouting or even close, he must have super sensitive hearing) because I called him out for lying. He denied sending the "sale price" email from Findlay Acura even after we showed it to him. And apparently I prevented him from saying anything, another lie since he'd already said what he said and denied sending the email. And then he bluntly told us to leave. (We had only been waiting to get our key back which they were holding, something lost on him apparently.) So be warned. Ignore anything they tell you to get you to their dealership. And don't expect any classy level of respectful service or even acknowledgement of the truth. Just lost my trust in the dealership. We won't be back. read more

i recently bought a used car here, the sales, finance, and parts rep here are amazing to say the least. My issue is with the actual mechanics down stairs, and their lack of caring for their job. I understand i bought a used car but on the website it states the cars go through a 200+ point inspection and i'd be surprised if mine even got 2 points inspected. When i bought it originally i took it home for maybe half a day and had to bring it back with a whole list of different things in the car literally MISSING (battery covers and mufflers in the engine bay) or broken like the ac knob was stuck on, was literally driving sideways bc it needed an alignment so bad and ect.. well they kept my car for a week, just for issues that i specifically asked if were fixed to not be fixed (wheel liner hanging down) and they did an alignment and didn't tighten my lug nut locks so 2/4 of them fell off my wheels before i noticed.... well i bought the warranty and it works at all finlays so i took it to cadillac and i found out that it had a recall since 2019 and that acura should not have been allowed to sell it with the recall ... so just another thing to add to the list. would i buy a brand new car from here yes, but used, absolutely not. read more